Steve and his team were great. Steve was very personable and knowledgeable. He took the time and explained everything in detail. I would certainly trust him to work on my vehicles again.
Cant thank yall enough for addressing my out of town, emergency needs. Quite a stressful feeling being broke down 190 miles from home and your compassion, assistance and sense of urgency gave me sense of ease and confidence that you had my best interest in mind. I reached out to local friends for advice on a garage to tow my ‘83 Toyota Landcruiser to and will tell them all about how wonderful you all treated me. Thank you again and I wish you the best.
These folks are awesome! Steve and his crew do amazing work! He takes the time to discuss problems and solutions specific to your car. There is never any pressure! I feel very confident in the work that is done by Quick Align! If you have need of automobile repairs, go see these folks! They will treat you fairly and repair your vehicle and give a warranty on their work!
Quality work.....yes. Best price? NO. Had my exhaust system replaced. The guy that Steve buys his parts from sells him the same part, about 300 dollars retail, for 500 dollars. Customer gets gouged. THEN, you cant keep the old part that he just took off, the part that already belongs to the customer. He did offer to sell it back to me for 100 dollars. Says the customer saves the money but fails to itemize the receipt with that discount shown. Lesson? ALWAYS ASK WHAT YOUR OPTIONS ARE AND IF YOU CAN BRING YOUR OWN PARTS.
Absolutely horrible experience. After giving my car back to me fixed twice, it broke down again. Keep in mind this is all within a weeks time. Took it back and they couldnt figure out the problem. We took it to another mechanic and had it immediatly diagnosed and running smoothly in a day. I could go into more detail but I mainly just want to make sure others know that this is a shady establishment.
Its great to have an honest and trustworthy repair shop. Quick Align has been my go-to place for a wide variety of repairs for about 12 years. 100% recommend. These guys are good.
Made an appointment 6 days in advance for an alignment job. I get there on time, the font desk clerk checks me in and says that normally it takes about an hour to do the job, but they are running a little behind. Ok, no big deal, I ask him how long its going to take, he says about 1.5 hours as Im next in line. So, I return to the shop 3 hours after my scheduled appointment, and they havent even started working on my car...So, why just not say initially that the job is going to take a while or call me if you are running behind more than expected? I would have no problem leaving the car there until the end of the day, if only I knew this advance.I asked for my keys, the owner came out and didnt even have a common decency to apologize, instead his take on the matter was, Well, sometimes things just dont work out. This is no way to run a business.P.S: The shop has a flat rate for certain cars brands, so if you own a 25-year-old BMW with only 3 adjustable alignment points on each side (front and rear toe, rear camber with fixed front camber and caster) expect to pay $30 more than a 2016 chevy, because of your complicated foreign car.
Quick Align did a great job with my car. I got new brake pads, fair price. Everyone was very friendly there. The reason I gave four stars, because my car was not done when they said it will be. I think they over book themselves, because this isn’t the first time they have done this. My mom goes to them and they did the same thing with her. Hopefully Quick Align will get better with their scheduling.
Wonderful atmosphere, very friendly, keeps you updated, great service! Will definitely use again.
Did a great job. Didnt have to wait to long. Good service.
Went there for a shake and shudder my sequoia was making. My husband made the mistake of telling the owner Steve what he thought it was because he did a self diagnosis at Oreilys with the machine there... we left there having to pay 95.00 for a diagnosis that isn’t even going to fix the problem. Mean while we find a transmission shop who isn’t charging us anything for a diagnosis. I feel like because Steve didn’t actually listen he decided to charge us something rather than nothing for his overlook. We left there with a false diagnosis and lost money. I won’t be going back.
Quick align was suggested to me online by repairpal.com for my vehicle. I have a 2013 Mini Cooper paceman s and needed the thermostat replaced, I do my own maintenance on my wifes vehicle (Nissan) and figured I would give it a go on my mini. Took a single look under the hood to see what it would take to do this myself and decided pretty quickly that I should have pros do this. Mini dealership quoted me 1k... I assumed they quoted so high because they didnt think I knew much about vehicles. I know a thermostat replacement doesnt cost that much at all. So I took the vehicle to Quick align after calling and talking with Steve, who was very nice and helpful and didnt mind me bugging him at all with call backs or a ton of questions. They fixed the vehicle despite the difficulty that repair work on a mini can cause and when I got the vehicle back I noticed a change immediately. There were some auxiliary issues I believe caused by the thermostat malfunction that were gone after I picked up the car. It ran quieter and the engine didnt seem to be idling as rough as it had been. Steve said they dont take many minis to work on but when they do it helps educate their mechanics. I am please to have paid for their education and I am pleased with the work they did. HOPEFULLY if I have any need in the future these guys are willing to help me out, they are seriously awesome.
Honest, friendly and professional. They do great work and are wonderful people to interact with. Highly recommend.
Steve and his Team are the perfect example of professionalism and honesty. Every individual here will treat you as if you are family, real family! Proudly going on 5 years of trusting Steve and his Team with my Familys vehicles and will not be going anywhere else! Steve, Thank you for showing NB how all Automotive Shops should be.
Excellent communication from start to finish with fair prices. Turn around for brakes was same day.
Called the day before and got scheduled in first thing in the morning,i was greeted with a smile and professionalism. The service was explained well and even though they were incredibly busy Steve had my truck ready to go on before the scheduled time and with excellent quality.10/10 recommend their services to anyone looking for a great local mechanic that wont try to run up the price on you.
Steve was incredibly helpful and his crew that worked on my car were great. Showed up at 8am and they worked all day on brakes, steering, wheels, sway bars, etc. He made recommendations about when to get brakes changed when he didnt have to and could have said to get them done now and charge me - he didnt. Parts and services have a lifetime warranty with OReilly Autoparts. Really appreciate the work and my family will be going back in the future!
Excellent group to work with! Made an appointment to align my car, and they were waiting for me. The tech (Doug) was able to make the necessary adjustments to my car, and all fell into acceptable ranges. The job was completed within the hour, and the owner (Steve) was very courteous with a dash of humor! I will always use this group if I need anything done for any of my cars.
Great customer service, fair prices, and what I appreciated the most was their honesty and straight business. Thank you
Honest, strong business ethic, detailed in describing the issue with my car. Really impressed with this shop.
I have taken my vehicles to Quick Align for many years now. I don’t normally take time to review a business but these guys deserve 5 stars in my book.Very professional and trustworthy.⭐️⭐️⭐️⭐️⭐️
This guy charged me 700 dollars on a 300 dollar part. Im done with this place
I had a very good experience here a couple weeks ago. I needed a new wheel bearing and they were able to schedule me same day, but I ended up scheduling for the morning the next day for personal reasons. The man in the front whom I spoke to was very kind and understanding. It has been two weeks and I have had no issues. Very reasonably priced and even came with a warranty. The owner himself followed up to make sure everything was going well. 5/5I’d like to update this with Steve the owner is still very kid and even will text to make sure everything you have had serviced is still in working order. 5/5 will absolutely recommend to everyone
Steve is the best! Dont take your car repairs anywhere else. They have the best service, prices, part guarantees, and customer service. Steve doesnt try to up sell you and if the repair doesnt need to be done right now, hell tell you that too. Ive taken several of my cars here and have not been disappointed, ever! You must call to make an appointment, this keeps timeframes realistic for both them and you.
So i went here really to get an opinion if my alternator, battery or starter was bad or good. Battery and alternator were purchased within that last 9 months. The head guy seemed nice enough BUT, with that said I thought it was an alternator issue and I asked how much would it cost if yall changed out my alternator if thats what it was knowing that I had a lifete warrenty on it, he said it was $75 for them to replace it. I said oh wow thats great then they went to test everything. He told me the battery test excellent. The alternator tested good. He said most of the time on corollas it normally the starter going bad even though everything shows good. He then said it woyld cost me $275. I was like in shock, why eould i pay them to mark up that part so high when I could get them to replace it for $75 im assuming it woyld ne the said price as they quoted me before..? So I said ok so how much would you charge me if I got the starter-- mind you he was saying Ive been in business 20 years blah blah blah about 14 times as if trying to convince me..then he said oh no We couldnt do that..we would be run out of business if we did that. Im like in my mind ( what!!!) Why in heavens name i said this to myself would you waste my valuable time!!! And tgen say no that you werent gonna do it! I coukdve went to another place and not waste 45 min!! Man to say the least i was an unsatisfied customer on the other side he really needs to treat every customer with respect and i believe what my daddy always told me you take people at their word until they prove you wrong! Well he did and I will never go back. I was disrespected and pretty much tried in not so many words after he hooked me in there acting like he would help me to see ya later if you dont like it. Way to go sir another dissatified customer 👍
Steve, the owner, is an incredibly nice and honest guy. The work was done quickly and correctly for significantly less than what I was quoted at another shop. Steve even contacted me a couple of days later to make sure that everything went well with the work that they completed.
Best customer service in the world! If it doesnt need fixing then theyll tell you. VERY honest. Steve is the best. Very organized, prompt and excellent service. I wont let anyone else touch my car.
Excellent customer service, work done quickly, and at a fair price. I am a customer for life now.
Great service, very knowledgeable . we really trust their diagnostic . Affordable and just price !
Steve was extremely helpful and honest . Will definitely come here for any future issues with my vehicles and recommend friends .
Great service and very honest
This shop came highly recommended to me so I gave them a try. They were awesome! Fantastic customer service and great technicians. This will be my go-to shop!
Great place to get your car worked on. Service is good and they make sure it gets fix right. Prices are great for the work they do.
Great service! I would definitely recommend Quick Align. Steve was a pleasure to do business with. I took my van to a competing company (starts with a F and ends in stone) a couple of months prior for a brake estimate because of a squealing noise. Their estimate was over 2,000.00. I took my van into Quick Align yesterday and they let me know the noise was from loose hardware. They fixed it for about 50.00. Honesty is tough to come by, Im glad I found a place I can trust with all of my vehicles.
Highly recommended. Ive been coming here since ~2004 and they do very honest work.On three separate occasions theyve turned down my money because I didnt actually need the work done to my vehicle that I thought that I did. Twice, on separate cars, I thought that I needed new brake pads when I didnt. The third time I had a tire with a distended sidewall. They told me that they COULD replace it for me, but that if I simply went to a tire shop Id save about $30 out of my pocket for the same tire.On top of their honesty, their quality of work is fantastic. They will not simply throw parts at your car in the hopes that it fixes a problem. A friend took their car to a large chain mechanic because it was wobbling at high speeds. The chain said that there was three different things wrong with the car and wanted to charge her $2,500 to fix all three. She instead took her car to Quick Align. Quick Align found the actual problem (not one of the three problems from the chain) and was able to fix it for $400 (and it DID fix the issue).Ive been very pleased with their work, and the service is great as well! A++
Amazing service, very friendly customer service, they made me feel at ease and i was in and out of there within 20 minutes. Definitely a quick alignment, for such fair prices. Thank you again! Love the hospitality - SRM (^.^)/
Take all our work there
Great service, friendly folks, reasonable prices.
I was caught in a bind where my water pump went out and melted my drive belt, conveniently on a Saturday. While I wasnt left with many options, I was very fortunate that I was able to get it to Quick Align. The customer service was excellent and the prices were fair. Considering I was at the mercy of whoever was going to fix my vehicle because I couldnt drive it due to the part failure, I was given a fair price and was on the road in no time.
Steve has serviced our family vehicles for the past 20 years- always satisfied with quality work and being presented with alternatives and prioritizing required work. Highly recommend
Steve was amazing! I am always hesitant to trust anyone when it comes to the repairs for my truck but not anymore. I shopped around and finally found Quick Align thanks to someones positive review. Steve quoted a price to replace my struts that was $120 less than 2 other shops and he was able to get me in quickly. I will never go anywhere else!
Steve is amazingly transparent, friendly, and beyond honest. My whole family brings their cars here and have for years. Thank you Steve!!! There is no other mechanic I would ever use!
If you are a single woman and want somebody dependable, honest, and respectful... Steve is your man for the job. I have recommended countless women to him and they have all been very satisfied with the mechanic services he provides. Steve can fix anything asides a bad marriage. Highly highly highly recommend Quick Align!!!
I have been going here for years. I have taken several vehicles to Quick Align. When I have taken my vehicles to Quick Align Steve is very helpful. I highly recommend going to Quick Align.
This place came highly recommended by my neighbor, who is a retired mechanic. He steered me right! I bought a 20-year-old car that had a lot of suspension and brake issues, but low miles and a low price. The shop was very busy (good sign), and one of the mechanics was out for medical issues, so I explained that I was in no hurry to get the car back as we have a spare car. After a few days I realized I wanted that car for a weekend trip, and asked if he could have it done sooner. It was ready the next day! I had them replace all of the brake components, front and back, as well as the front shocks, all of the rubber bushings, and the upper and lower ball joints. The car was dangerous to drive after the neglect from the previous owners, but after taking it to Quick Align it drives like a DREAM! Steve told me what NEEDED to be replaced, and did not try to upsell me. I asked him if the shocks were due to be replaced, and he told me they would be fine for a while longer, but that it would ride better if I had them replaced now - and that it would save some labor cost to have that done while they had it taken apart and on the lift. This is a truly honest and fair shop. I would recommend them to anyone!
I cant say enough good things about Quick Align. Steve (the owner) is such a friendly, enjoyable person to work with. Im a 23 year old female and I feel very confident taking my car to Quick Align and knowing they are going to be honest and fair with me.I ended up having my check engine light come on two months in a row and Steve did my diagnostics for free the second time since I was in so recently. I think that speaks to the kind of man he is. I always feel like hes truly trying to help me out and treat me well. When I was shopping for a new car I even called him for advice! Even though Ive only gone there twice so far I already feel like hes a friend! HIGHLY RECOMMEND THIS PLACE!!
Steve is reliable, does what he says, and speaks in plain English about what needs to be done and how he and his team will do it. I never regret a dollar spent here and know that Steve will not steer me wrong. My go-to for all of our vehicles.
Came here on our way back to Oklahoma with AC problems, in 100 degree weather. Although they was backed up Steve was eager to help us out and get us back on the road very quickly with our ac working and at a very reasonable price thanks so much
Highly unusual excellent customer service for Texas coupled with competent mechanical and diagnostic skills. Cannot overstate my satisfaction with this honest mechanic shop. Good coffee even! I have thanked my friend for recommending Quick Align. Quick Align sets the standard. Knowledgeable and honest staff acts to the credit of the industry and to the character of New Braunfels.
Steve and Doug did a great job on my FJs wheel bearings. The best part is Steve explained everything before hand, rather than just saying its gonna cost you.... Good guys, dont hesitate to go there.
It was quick and amazing. They were wonderful.
They did a great job of getting my suspension back in top shape and alignment after it got bent after hitting a curb while being towed. They were also great about searching for the replacement parts at a very good price. As a bonus the people there are pleasant to work with.
Steve is awesome at alignments and suspension work. Used multiple times.
Great experience today! Brought my car by because every now and then Id hear an engine noise and thought maybe it was a belt. They took a look at it and couldnt see anything blatantly wrong with it and couldnt hear anything. While they could have easily told me a belt needed changing (and I wouldnt know any better), they recommended waiting until the problem presents itself more consistently. Thumbs up for an honest business! Will definitely be earning my business in the future!
Excellent experience. Highly recommended!
Incredibly thoughtful, and follows up consistently to check on status of car. Ladies especially, I recommend this place for an honest and knowledgeable experience
I came in in a pinch for the first time Steve and his whole team blew me away with the level of customer service they showed me and got me in with no appointment and got me fixed up in no time I dont usually leave reviews but quick align blew me away would highly recommend and use his shop again pleasure doing business with you sir
Steve and his crew are incredibly knowledgeable and as honest as they come. I trust him explicitly with my truck which also happens to be my business!! Thank you Sirs for everything yall do to keep me going down the road.
Needed new struts for the truck. Shopped around then went to see Steve at Quick Align. It was my first trip in and Im glad I did. Not only was the cost $100 less on average but the customer service was some of the best Ive ever received. Felt like I was talking to a buddy. Theyre full service and I will be bringing all my vehicles in for regular service from here on out.
Just moved to NB and needed to get my 2006 Toyota AWD brakes and rotors looked at. Quick Align was recommended online and I asked another local tire shop about Quick Align and they too gave a thumbs up. The owner is great and takes care of his workers. Local family place that has the right kind of philosophy for running an honest small business that lives or dies by word of mouth. I am delighted with the level of service! I found my mechanic in NB and I think my Toyota will be well taken care of here. Best part is I paid well below the average regional cost to get the brake job done! Check out Quick Align if you want to be taken care of and do business with people that treat you right and treat you fair.
Found them through a friends recommendation and they got me in same day. Easy to get in, quick service, great customer service, mechanics are knowledgeableowmer is very fair priced and explains everything. They saved me $$ when I thought I needed a starter, I just needed a battery. I couldnt ask for a better shop.
Steve the owner is amazing. Im always weary of auto repair places but man, Steve is so personable and honest about what you really need and dont. Absolutely recommend him, left feeling really great.
Steve is just Amazon, along with his hole team. Great pricing, Amazon work, will keep going there from now on. My cars have found a new home. Thank you you Steve and your Amazon team.
Amazing service thank you Steve
My Subaru has 340,000 miles on it. Yes, you read that correctly. As a result, shes had some hiccups over the years (every hiccup) and Quick Align has managed to keep her running smoothly. Ive always gotten good advice here, which is what keeps me coming back; I dont have all the money to put down on its maintenance so having someone tell me whats actually imperative versus what can wait is really helpful. Youll find good people, good advice and good outcomes. I recommend this shop to all my friends and family when theyre in need.
Very, very friendly staff, honest, great pricing and know what they are doing. If you are thinking about going somewhere else check here first, you wont regret it.
You will not find better quality of work and service. This is THE BEST most trustworthy auto shop.
5 stars is not enough on the job and service that this shop does. They have worked on my wifes 2011 Santa Fe and my Dodge Challenger. Amazing price, work, and customer service. Im not sure why everyone in New Braunfels doesnt use this place.
I was referred by a local company, they had great service, very well understanding and listening to my current problems, also quick at getting me results. I will be sure to return. This place was fantastic.
I was thinking of fixing the a/c myself but decided to see how much it would cost to get it done first. Called quick align, they told me how much and i was there. They got started on it right away. I knew it would take awhile because the system needed to be vacuumed out. While waiting, I really like how they didnt try to up sell me or make me buy things i didnt need. Its a strait forward business, no gimmicks. Truck was finished and now it blows cold.
Friendly, professional service!
Trustworthy,honest,fantastic mechanics
Awesome service! Quick Align has repaired my brakes and air conditioner. Great job every time. Friendly and reasonable.
I had the pleasure of working with the owner Steve. Extremely friendly, helpful, very fair pricing and most of all honest. You just earned a new customer. Thank you!!
I suggest if you want work done at this company other than a simple alignment/oil change do not let Quick Align / Steve touch your vehicle!!! They were supposed to fix my 4runner a few years back that had a piston knock in the motor. Needless to say they screwed me out of over 5k. (Do not pay them up front like I did) Test drive your car first then pay if its good. #Neveragain!
I am completely comfortable with taking my vehicles here. They are honest and very good at what they do. I have gone to them when needed over many years.Byron in NB
Great service. Trusted company.
Fast, friendly staff. Steve is awesome and knowledgeable. Affordable repairs with honesty and integrity.
Owner overfilled AC system causing high-pressure blow off valve on AC compressor to vent most of my Freon to atmosphere when called about it he denied doing anything wrong and said I would Be charge for price to fix the mistake .. A1.. guys been going here for years but will never step foot on the property again
I drive for a pizza place. These guys have done my brakes and more. I will always go back to them and always recomend them. Many car repair shops here in NB have honesty issues... The folks at quik align have a word beyond reproach. You can trust them ..heck if your mechanically inclined you might even get a lecture on how to fix it yourself. They dont seem to charge for the automotive lessons just the automotive work. And it is work done right.
I am somewhat knowledgeable when it comes to cars, and took my car in to have a simple alignment done after replacing my shocks, struts, and front ball joints. The owner helped me, and spent all of his time telling me how I shouldnt get a lifetime alignment, using jargon which I am pretty sure was meant to confuse me (He straight wouldnt tell me the price difference between a onetime and lifetime alignment) I do have a slight issue with a lower control arm in the front, and had had Christian Brothers align the car when I bought it, so I was aware of it. So he calls me, trying to get some extra work done, which I said no to. He goes on to tell me about how he sees so many cars per day, blah blah blah, it will never drive straight. Well, it drove straight before i did the work, so I say do your best, Im sure your capable. I get the car back, and the steering wheel is not even straight. The car drives pretty straight, but between the terrible customer service and making sure the wheel was straight, I was left with a VERY bad taste in my mouth. Needless to say, I really didnt want to deal with him again, so I didnt take it back.
I took my wagon in about a year ago for a 2 1/2 inch tailpipe past the muffler with a rear exit. Instead they put on a 2 inch, that was kinked off over the axle, to 2 1/4 side exit. It rubbed on my driveshaft and rear control arm too. The guy behind the counter asked does it meet your specifications. I had to cut it off and do it myself in 2 1/2 and that made a huge difference in power. Thats my experience.
Awesome and excellent customer service. Supports military and very friendly and great prices;straight shooting no bs answers and quotes
Mr. Williams was fantastic! We were from out of town and needed and emergency repair. He got us right in, made the fix and sent us on our way. We were in and out in 15 minutes!
Would recommend to anyone. Fast,honest, and wonderful customer service.
Awesome service, great management. Love this place.
Great service. Honest and fair.
Always Great service Fast reliable
Best damn shop in Texas
I cant say enough about Steve Williams and the Integrity that he and his mechanics employ. If youre having issues with your vehicle this is the place to take it in New Braunfels
Good auto mechanic.
Steves the man!!
Steve is a true pro...
They told me my ac compressor was bad and it would cost $1,400 for repairs. I got a second opinion and it turns out all I needed was to have a loose wire repaired. This is why my ac compressor was not turning on. Always get a second opinion.