I am not impressed, my husband got me an engagement ring and wedding band. In less than 2 years I had a total of 5 stones fall out of my engagement ring, luckily I had a warranty. Their jeweler told me the ring wasnt made to be worn everyday which doesnt make sense if they know its an engagement ring and they tried to tell me they didnt know it would be an engagement ring 🙄. They helped me get a replacement, still had to pay extra but they gave me a deal for all the hassel. I was sad to have to give up my dream ring and I am not impressed with the quality of their rings.

Terrible customer service!! Came in near closing time but was told I couldnt be helped because the transaction would take too long. In a day a age when people are struggling youd think theyd want the business. I guess they have better things to do than sell merchandise while working a sales job.

Highly recommend this place. Very friendly and professional. They have few different financing options and the ladies explained each and every options very thoroughly. If you need an engagement ring or even a simple gift for someone special come shop at Daniels jewelers in plaza bonita you wont be disappointed.

Excellent customer service! They answered all my questions and gave me multiple options. Very helpful employees. I will highly recommend them!👏

Maria is excellent she helped us pick out the perfect engagement ring . Her patience and expertise was wonderful on our special day . Please go to her you won’t be disappointed.

The staff are usually very helpful and not snobby. Service has been efficient in the past. I have ordered a ring before but this recent order, I was told to expect it in a weeks time. When I called the store for the status on the ring I was told my order had not even been processed. This was 5 days later from when I first went into the store.I was told that the focus was getting new Merchandise out to the store and to expect my order at least 2 more weeks.I am not sure I want to do business with this company again.

Im giving 4 stars to the really awesome girls who helped me after the first time I went and got my ring sized I wish I got their names and Im only writing a review to explain my experience because the first lady (Judy or Trudy) who did help me and my husband was super rude and had big attitude towards us for no reason, but we still said nothing back to her. All we wanted was for my ring to be resized and she was answering calls at the same time. I got my ring back the same day and it was way smaller than what she sized me using the finger sizer they had. I know people make mistakes but the customer shouldnt have to pay double for it. I called back to see what I can do but they wanted to charge me again but I had explained to them what happened how she wasnt paying attention and the girl over the phone was so patient and agreed to help so I appreciate that from her. The next day I go in, the lady (Judy or Trudy) had an even bigger attitude and tried to make us pay again and she was not even trying to let me explain anything. Shes very good at yelling and not taking responsibility for her actions. She took advantage of her position and tried to start a big argument with me in the store. This was a day before my wedding and Ill never forget the way I was treated by this bitter lady. If you go to this store ask to be helped by someone else other than her. I dont know why people like this work in this type of places if they are so rude and take advantage of customers. Never going back here.

My boyfriend has always gone here to purchase his mom gifts and watches for himself. So we decided to try looking here first for wedding band sets. While looking my bf asked to see one of the rings that was on their catalog. Jokingly he told the lady, crazy how the ring looks a lot shinier in the pictures. She rudely responded well if he wanted something shinier hed have to buy something more expensive. So we decided to go elsewhere.

Great friendly attentive customer service. Amazing selection and broad variety of jewelry to choose from. Went to several other shops in the same plaza and only this one had exactly what I was looking for. Happily spent over $150 with no regrets. Carolina is the most professional young lady ive met thanks to her i had the best shopping experience.

I was shopping for an addition to my wedding ring but I also needed my ring cleaned. I asked to have it cleaned without mentioning that I was also shopping. The woman was so rude to me. She set my ring in water, left it for a couple of minutes, dried it off and handed it back. It wasnt clean at all! I left without shopping any further.I walked downstairs to a different jewelry store, they were kind, cleaned my ring and were in shock when I told them my ring had been cleaned 5 minutes earlier. Guess which store will get my business?

Very good customer service..I will come back to this store again.

Im very happy I got approved, Maria that attended me she was very excellent and she gave an excellent service to me. Thank you veery much. Sarai

Maria is a very good salesperson. She has a lot of patience.

Maria is the best.. I bought all my Jewelry here...Wedding rings and watches..

Worst customer service ever, if your not making a purchase they have an attitude about helping you. I was sold a Lifetime warranty a couple years ago, I went in to get the item repaired over two weeks ago. When I went in they said Lifetime warranty is only effective for two years. I paid out of pocket to fix the item, and was told I would get it back at the latest two weeks. It has now been 18 days and I called the store and was told the item is not ready...and could not give me a date of when it would be ready. Extremely unprofessional, will not be buying or repairing anything here again.

Bought jewlery here, tried returning it and they say its not their merchandise despite me buying there and having my receipt. Do not do buisness with them as they wont honor their own return policy.

Maria is c fantastic, love this girl

I love this place . Ask for Maria she is the best

Christina was really friendly and helpful! Thank you

Got my daughters ears pierced and the Guy who helped me was wonderful.

Overall the costumer service is not the greatest when asking questions they dont know how to explain and if you call customer support they are so rude i had to be transfered twice because the ladies helping one named denise was so rude so my advice is ig your going to buy ask all the questions u need before u sign any papers or else you will end up confuse

Very nice people and always ready help you.

Has some creepy lady that watches everybody at the store front and she gave me nightmares, staring at me in place...

Great customer service

Maria was helping us

Maria is the best!

Ok

Little pricey..

Two annoying

The prices are good, the quality is tmb, but by force they want to sell you things, we were going to buy a piece of jewelry, they told us it was solid gold, it was not, she said with a gold cover, we told the girl who attended us We did not want synchronys credit, I entered his office, it took a long time, he asked us for our social, we decided to cancel the purchase and later we realized that our credit ran, this person did this without consulting us, is not that illegal?!, now we have that on our record and we dont even have the piece of jewelry !!!

Very well.