This is a rough LA Fitness. Though its large and has a good amount of equipment, it is extremely dirty (bathrooms looked like they hadnt been cleaned in days, there was dust and debris all over the gym floor and the equipment was in bad need of maintenance - one machine was missing labels on the bulk of the weight stack). Its certainly possible that some of the state of repair relates to the pandameic but it borders on simply unhygienic and unpleasant, some basic care would go a long way.

Honestly I love this gym and the sales people are super understanding and flexible I was really iffy about the pricing but after telling them the reasons I was unsure they were willing to bring down the price a ton. The machines are a bit outdated but with the price I pay I don’t mind this, also all the things the club has to offer for the price is amazing.

I used to be a member of La fitness in Florida a few years ago, and some of my equipment(weight belt) was stolen by one of their trainers(he was fired). This caused me to cancel my membership. Fast forward a few years, and I relocated to Massachusetts. I figured I would join this La and give it another try. The day I joined I received a text from a trainer for a complementary consultation. I showed up at 8am(the time we decided on), and he never showed up... No text no nothing. The gym is very well maintained, but this already put a bad taste in my mouth.

It was ok little better than planet fitness I was able to do my workout with out having to wait which is a good thing

Very little for a lot of money.When you sign up, they charge you 1st month cost, last month cost, a $50 initiation fee, and 2 months later they charge you an additional $50 fee. What do you get for this? Outdated, run-down, and broken equipment. Burnt out lights they never replace. Broken clocks on the walls. Broken TVs. Most of their equipment is over 10 years old and covered in rust.For these prices I expect to be getting a lot more. Its very obvious the owner does nothing to maintain the location.

My wife has been a member here for many years, it is a so-so gym, but what gives them 1 star is that they will not let you cancel your membership over the phone, they force you to come in to do so, which is ridiculous at any time, and even more so during a pandemic. The only other option is mailing a certified letter to their office in California.

Took multiple different attempts to cancel my membership, including in person, over the phone and by mail. FINALLY succeeded after a very frustrating period of time that was over many months.

Currently I’m workout there every day it’s good gym have everything I want

Not bad, but some times in sauna visitors trying to dry their shorts, not best stuff to breathe

Great place to work out, some of the staff cleaning is lacking. But they have a pool, hot tub and sauna.

Since the gym reopen after covid it has been getting more and more dirty. Whomever they have doing custodial work is seriously slacking. The mirrors are filthy, there are dust bunnies and other detritus under the machines and weights, and then I wipe certain parts of machines it comes away brown. Seriously off-putting.

LA Fitness is not taking enough responsibility for the safety of all its members during the Covid-19 era. Social distancing is one of the most important needs. When the signs are remove from every other machine they need to put back. Even though there are signs every where telling all you must wear a mask - properly - that rule needs to be enforced regularly by LA Fitness.

Facility is more open now but still some COVID related restrictions that dont make sense. No water fountains (completely off the wall - just bare pipes), a signup sheet for swimming that anyone can sign and hold a lane for an hour and not show up. Generally clean. Friendly staff. Now open until 9 pm on Fridays You can still get a good workout, but I find the locations in MA to still hide behind COVID when it comes to providing great service and thoughtful processes for the virus.

I have been a member since they opened and I never saw the gym that bad. The gym is super duty, full all the time, equipments are not enough, and there’s no equipment’s maintenance.

There are many other Gym around framingham and I chose LA Fitness because it is close to my apartment, but the customer service representatives are not friendly at all, they might look friendly at the beginning when you ask for the subscription, but they will completely change their approach and behavior as soon you signed, and this kind of customer service should be avoided, because we, the customers are paying for a product and a service. Giving the circumstances, I came to the conclusion of canceling my subscription, I called and I ask that, Ill like to cancel my subscription and that, the year fee should be only charged by the two months I was under the subscription, to which the female customer service agent was very rude and she didnt help me with anything, so I went there the next day and I requested to cancel my subscription, the male customer service representative was also super rude, no manners at all, no knowledge at all, and when he told one of the staff members to help me with the cancelation, the female staff member was also rude and unprofessional. This kind of behavior should be taken seriously, because we, the customers are not there for free, the subscription is not cheap and their job is to provide a support, not to be rude without a reason. Ill never recommend this Gym, and Ill advise that, if you are planning to get a subscription in the LA Fitness, you should ask and request to clarify the year fee, because not matter how many months you will keep the subscription, they will still charge you for a whole year, to which I say, is a robbery in plain sight. The staff members are not friendly, they are not professional and they will not provide any help or support as soon as you mention that you are thinking of cancel the subscription. There is this absurd and false perception of seeing themselves as a better humans, only because they have athletic bodies, and this unnecessary behavior is obnoxious, Ill definitely recommend to visit other Gym around framingham and ask all the proper questions and chose the one that actually offers and delivers a truly customer support. I requested to refound me with the remaining balance of the year fee because I only used my subscription January and February, but they still charged me the whole year and after almost a month, i havent heard anything from the LA Fitness.

Great gym; next step up above Planet Fitness. The only downside is the amount of people (depending on the time) working out all at once. Sometimes you have to wait for machines

La fitness Natick Not following covid 19 state guidelines. Managers along with staff not wearing masks regularly seems like everything is a joke to them throwing basket ball back and fourth at front desk and not maintaining social distancing. Also bathrooms are disgusting and not clean hand soap is never in dispensers along with hand sanitizer never available this particular gym. The list goes on. There is much better quality gyms out there that take things serious and respect there members health and saftey.

Beware of paying up front for personal training sessions at LAFitness. I have been a member there for years and I have not only paid for memberships for 4 people but paid thousands of dollars for training sessions. When I had Covid concerns and someone at home with a compromised immune issue the club would not return any of my prepaid sessions amounting to over $2000.00. The guy at the club told me he can cancel my membership if I would like to donate my $2000.00 to the club. The club had no problem and was very nice when I was paying them thousands on a regular basis. Now that I have issues they were very rude. Not a place I would want to do business with in the future. I would strongly consider other Gyms when making your decision on where to go. Last time I was in the gym which was a month or two after Covid the only protections I saw was a broken bottle of hand sanitizer on the front counter. My next stop is my state representative. At times like these companies need to step up if they want to retain the business they have.

People need to wipe off their sweat after theyre done using equipment

These are my observations after being a member here for 2 years now:Pro: reasonably priced for the amenities.Cons:1. Equipment is constantly out of order and take ages to fix.2. When you try to bring to the attention of the staff problems with the equipment, their first reaction is disbelief. Their immediate assumption is that you dont know what youre talking about. I have, on multiple occasions been asked Are you sure you know how to use it?3. they have multiple locations within the gym for weights, but the weights upstairs go constantly missing. When I complained about this, the staff told to just workout where the weight are. Isnt the point having weights in multiple locations a way to spread people out give us all space during busy hours?4. The sauna is constantly out of order. Again, when Ive complained about this, the staffs first response - Are you sure? - yeah Im sure, when I sit in the sauna for 15 minutes and dont break a sweat, I know its not working.

They do a great job plowing and sanding the parking lot

So worth the price . Would of came sooner . Glad I did .. club is so clean and equipment is well maintained . Staff super friendly . Was easy to sign up and contactless check is amazing.

EXCELLENT SERVICEEXCELLENT PLACE

Great gym. But getting a bit crowded with motivated members. Not a bad thing.

I Love this.

Nice place, should be blocking every other bench by the dumbbells though I think

Great gym! Try to go 3 times a week! Cheaper than the Y! It has a pool and sauna.

Awesome gym, lots of free weights and benches. Everyone is always nice, friendly staff.

They have lots of machines, and its never crowded .

Super friendly staff and extremely clean gym. Love it here!

I recently signed up at LA Fitness this past weekend as the gym that I belonged to sadly closed their doors on the first of the year. I had the pleasure of meeting with Diego. He was friendly, professional and great to work with. The membership comes with a free training session which was a nice touch. My trainer for the session was Luke. I cannot say enough about him. Just like Diego, he was friendly, knowledgeable and great to work with. He put me through a solid shoulder workout on Sunday that I am still feeling today. Luke had a refreshing way of looking at my workouts and putting a twist to them. So far my experience at LA Fitness has been great and I would highly recommend this place.

Big facility, great equipment, plenty precautions due to covid.

Great value gym. They have everything you need in a gym including basketball and pool. The only issue I had was it gets packed after work. Other than that good service and the staff and trainers are friendly. There are no out of bounds on the basketball court, just the walls. Another not a big deal but would be better if it was a regular size basketball court.

As a gym it is good. But I think the members are the issue. Most of them dont have the decency to keep their voice down. They talk loud in some language (you know what I mean) that normal American cant understand. Sometimes we feel like we are in different country. The members should have the common sense/curtesy to speak with voice as low as possible and also speak a language that everyone understands..

Visiting from out of town and stopped in for a quick work out. Im an LA Fitness member, but from out of town. Erin the manager was sweet. She gave me a full tour of the gym, even though I was only in for the day. Shes great! Thank you so much for being so welcoming!

Good place but some machines just been out of service forever, and the closing time i think its too early, should be at least at 9 pm

What a great facility. Everything you need with plenty of space. Great for weight training and cardio. Also clean!

Large and clean. The pool is amazing and the weights are just what I may need. Diego was very helpful showing me around and he also offered a 5 day pass to test out, prior to making my decision. Great customer service, Diego! Keep it up!

I don’t usually write reviews but I thought that I’d help someone out. PLEASE READ YOUR CONTRACT!! Money will be take out of your account that you are not aware of and they will not want to refund it!! The facilities are good the atmosphere is good but BEWARE the sales reps no disclosure of hidden fees!

La fitness is great and the manager Erin is always nice to me and my friends when we come into play basketball. Erin is always asking us how are day was!!!! This is the cleanest LA Fitness I have been to and whenever something is out of order in the basketball court Erin fixes it immediately! Everyone is very helpful!!! ...Reggie cant guard me

I recently went through an issue at the Natick Site. The next day I was able to get in contact with Erin, the Operations Manager at this location who was amazing! She was extremely empathetic and helpful. Havent had an issue before at this location and hopefully wont from now on, but I was pleased at the professionalism and kindness Erin gave to me when I was expressing my concerns.

Clean gym with tons of equipment! There is a whole floor for cardio, another for weights, a spin room, ball court and space for workout classes.

Dont make it painful for someone to cancel. While joining I had added in a member who was visiting and had let them know we would want to cancel in 3 months. Now they want me to go there in person which is fine but it has to be between 9 to 5 and work days - I mean seriously!!Also, the personal trainer evaluation didnt seem fair, it seemed like an evaluation that would help them make money (and no, this is not based on my personal opinion, I did get a couple other consults).I will say that the classes and facility are nice and clean.

Worst gym ever! JUST AVOID THIS PLACE. You will be promised so many things when you join but by the time you want to leave its such a massive headache, I can write an entire page on this. AND please avoid the personal training sessions . They make it so easy to join this. I was able to join the gym over the phone and got my roommates to join as well. But may god help you when you want to quit. I wanted to quit because I moved to a different state. at first they told me they would cancel my remaining sessions and refund the amount after deducting some amount and also terminate the membership. After a couple of weeks I see none of that happening. And after multiple calls, I got to know that I need to meet in person to do that. And mind you I had already met them.I called up customer care, their managers, nobody does anything.JUST STAY AWAY FROM THIS GYM> YOU WILL THANK ME FOR EVER.PS: the 1 star is for the personal trainer that I worked with. He was a nice guy. Rest of them are there to just take your money.after I post this, I am sure some manager would reply that he would look into it and I can bet nothing would happen.WORST mistake of my life.!!!

Lots of equipment but dirty. Just work out and leave. Told reception desk many times to clean the lockers but it never gets done.Staff is friendly

Best facility in and around Framingham. Well maintained with a swimming pool and basketball court

March will be 1 year in la fitness I was very happy on the beginning, but now on sundays the womans bathroom are nasty, trash every where on the floor. Very satisfied w/ personal trainer thought. I pay lot of money every month to get here on Sunday to have my exercise and relaxe.i will be changing gyms for sure

This gym is a great value at about $25 per month. It has a fine set of exercise machines and free weights as well as a swimming pool, hot tub, aerobic machines, and a full schedule of classes at no additional charge. A cleaning staff of always on the job. They do try hard to get you to sign up for personal training at additional cost.

Having an amazing time at LA fitness Natick, Jordan at the front desk exemplifies tremendous welcoming skills and hospitality to all members, general manager Dan overseas one of the cleanest fully equipped gyms anywhere, if youre looking for a welcoming atmosphere with state-of-the-art equipment look no further than LA fitness Natick, take your fitness to the next level and see my friend Dan and get yourself set up Jerry :-)

Great gym. Super clean!!! Brian is hands down amazing. Keeps you accountable in everything and very knowlegdeable in training and eating healthy!!

I signed up for this gym a few months after it opened. The gym had early morning classes and a variety of classes throughout the rest of the day. It also was clean and new.After two years, I am disappointed with the place. Cleanliness - The womans locker room and showers are not kept as cleaned as they used to be. At one point, I saw black spots on the ceiling of the shower area.Equipment - When I signed up I was told that I could use all the equipment (including those weights in the personal training area) as long as I put things back. I have tried to use some of this equipment on two occasions and had the same result -- a personal trainer (Kingsley), hovers over me and takes the equipment away. Its really rude and makes me feel uncomfortable. So- you may need to bring your own kettlebells, as none are available for use. Pool - the pool staff is fantastic and helpful. This is definitely my favorite part. The pool is usually not too busy and you can swim in your own lane.Classes- there are no longer any early morning (before 8am) classes being offered. So if you are looking for classes, take a good look at the schedule.Overall the gym had gone from a 4 to a 2.

Awesome place to get a workout in. Huge facility with tons of great equipment and space for different types of exercise, and never have to wait for machines or free weights. Overall a top notch gym. Highly recommended.

This place could be cleaner

Several excellent group classes (Spin, Bootcamp, body works) and excellent instructors.

No complaints about the gym or staff, actually, its a very nice gym with a ton of equipment, pool, basketball court. Generally clean.I moved, no longer an option to go here.Quitting this gym was a nightmare. There is no way to do it online, over the phone, or in person at the gym. You MUST print out and mail a form in. Be careful to do this immediately after a billing cycle, otherwise, it will get lost in the mail for a few extra days and incur another monthly charge.Then come the phone calls from LA Fitness asking you to rejoin. Then the emails. Its a gym, nothing should be this frustrating to quit.

Good facility and equipment. Locker rooms were clean. Employees were friendly and helpful.

Great staff. Exercises and weights are good. Many options. Not for children. Yoga is #1. Try it and you feel relaxed for the rest of the week. Amazing what yoga does...and exercising.

Great facility and nice people. My wife and I joined mostly for the pool, which is the best one around here. I would give this LA Fitness 5 stars, except for just 2 things. First, the hot-tub/spa is frequently closed and the pool has also been closed a few times. These may be largely the fault of certain club members who feel that they dont need to follow the rules and take a shower before using the pool or the hot tub. The club needs to enforce such rules of basic hygiene more strictly. If its clear that someone has not just showered immediately before they start to enter the pool or the spa, the lifeguards should ask them to use the shower first. My other complaint is that although there are TVs in the locker room, one cant hear the TV soundtrack because the (terrible) music they are always playing is way louder in the locker room than it is elsewhere in the club. But apart from these issues, its generally a great place that I would strongly recommend.

La fitness is a great place to work out and play basketball with good competitive runs. The rates are the best in natick and if you don’t believe me just come in and see for yourself. Jorge helped me out when I first came so when you come just ask for him.

Try to stay away from trainer Kingsley, if you do not want to be treated disrespectfully. Just warning, he needs to be evaluated.My rate would not reflect the overall condition of the gym, besides that specific trainer most of the staff is nice and gym is well equipped. I would have given 4 for the gym itself.

I didnt mind the purple monster but for 10 more dollars a month, I upgraded instead of just having the treadmill.....I now have access to a pool/sauna/exercise classes/Indoor cycling/treadmills/authentic Stairmasters, elipticals, day care services, wow I am starting to sound like a commercial. Basically I am very pleased with my membership at LA Fitness/Natick, only one complaint that kept you from getting 5 stars are the dusty/dirty treadmills:( which I can wipe myself/still a bummer.

Great gym, only reason it isn’t 5 Stars because of the LifeTime Fitness nearby. There isn’t anything “wrong” with the gym but it could be better. But! Their urinals are always broken

Was a member of the gym about 1 year ago. Left the gym and Massachusetts when I moved for work. The gym was run fairly well, although theyd have seriously over-flowing garbage cans on weekends. At that time, I was told they having installed a water bottle refilling station, which is a very good way of reducing throw away plastic water bottles. Came back this week to MA and stopped by the gym. No water bottle refilling station. And the salesperson said A lot of people ask about that. And recycling.. Then just do it! Even Planet Fitness does. Decided not to rejoin.

Really great place, brand new and has a really hot sauna, not the weenie kind. Lots of space overall. Basketball court is a nice change. Sometimes I shoot hoops for a few minutes and it feels great.Every type of person goes here, not just Gym Rats. The reason they do not quote prices over the phone is there a so many different plans a person can go on. I asked about that and found the staff very helpful. Yeah, they have to sell memberships but they work out here and know their stuff.

Great staff! Alex was super helpful and clean facility.

There are many more gyms in the area that is far better than the LA Fitness in Framingham. The gym stays above 70 degrees at all times. The womens facility is not always clean. The personal training area is the only place within the entire gym that contains kettle bells, steps and stools. Unfortunately, you CANNOT use them UNLESS you are paying extra for training. There are other facilities in the area that are cleaner with better staff and accessibility to all equipment. Highly recommend not investing money here

Simply awesome

Kraig is a powerful no nonsense trainer. Your job is to tell him what your goals are He has the uncanny ability to focus on working with you so your goals will be achievedNot many trainers are able to be successful working with Professional athletes as well as stroke victims & every category in between But be prepared he will only work with motivated clients

Worst gym in the area by far. Over crowded and people don’t rack their weights. People talking on their phones and it’s too hot. They only have 2 foam rollers in the whole gym.🤦‍♂️ Staff seems fake and could careless if you have any issues with the equipment. I really miss Encompass fitness! It was sad to see it go. I can’t wait to cancel my membership but I heard they keep charging you after you cancel.

Equipment feels a bit outdated compared to some of the newer gyms but it’s okay

I am taking group fitness classes at this gym. Fitness room only has basic equipment, not enough weights. Classes are constantly cancelled without a notice to members. Also dont have consistent instructors except for a regular ones. Classes are crowded, barely any space to work out. Any time you ask a question or comment to people at reception, they do nothing about it because there seems not be no upper management. Everything managed out of 800 customer service number. Only good thing about this gym is hours. Lately though, any time I come in, the class is cancelled. Waste of time if you are looking to work out consistently.

The best ever!! I used to attend on various Military bases and it has Everything you could ever possibly need, at a GREAT price. It says they are rated 3.4, Talk about a Tough crowd!! When less than 10 years ago there was only a Golds Gym and a YMCA..?? Its clear some of yall SHADY and ungreatful!! If you are serious about your health and thinking about it, you should join!

Very clean, new equipment, great layout. Big shout out to Ashley, Makayla, Jorge and the entire staff for being exceptionally helpful, friendly and knowledgeable. Highly recommend.

Negative stars. Tried to attend a fitness class on a guest pass, was kicked out of fitness class because I did not register ahead of time online, even though this option is not available for guest members, and nowhere did it say registration was mandatory. I was joining specifically for the fitness classes, how do you expect new members to join your gym with first experiences like this?

James Peachey, the training director at the Natick site, is professional, approachable and very knowledgeable. He has given me great ideas to break through a tough plateau and LA fitness is lucky to have him as part of their team. He is an asset to the LA fitness establishment. He has the keen ability to make the clients feel comfortable all the while of teaching and encouraging them to challenge and do better in fitness and well being.

Camilla and Diego are so great and always greet me and make sure Im having a great workout. Erin the lady with the blonde hair sucks and never speaks and SHES THE OPERATION MANANGER!!!

Joined about 10 months ago to help rehab hip replacement. I belong to another gym but wanted use of pool, Jacuzzi and possible yoga classes. First month pool was closed without contacting members. Made a few trips to use pool but was told they were waiting for part. I work for Fedex and am sure where ever in the world the part comes from Fedex could get to them in less time than a month. Now Jacuzzi is down for repairs so far for a week and when asked when it would be operable was told waiting for part and had no idea when it would be fixed. Sound familiar? Water fountain has been inoperable for quite sometime as well.Fitness clubs are in business to supply working equipment and service. I really do not think LA Fitness knows that or at least does not care.

Good gym BEAUTIFUL facility and nice basketball court. The manager isnt very professional though. Shes often at the facility and isnt very good with customer service. Very judgemental as well. Other staff are amazing though. Would give 5 stars if wasnt for manager.

Nice open floor plan so youre not stepping on others which I find with most clubs around here no wait for machines, or jumping in on sets.Price is decent, clean

This has been the worst member experience that I have had at ANY gym or anywhere. I was having issues with my membership and the front desk staff told me they could not help and that someone would call me. NO call. I called back and was told no manager was around and they would call me back. NO call. Then I emailed customer service and was told someone would reach out to me. Still NO call. Finally when I called they said they had no record on file and all they could do was cancel my membership. Worst customer service experience ever I can not believe this place is run so poorly with no regard to customer satisfaction.

I want to compliment for a very well organized experience. I had the pleasure of being attended by Angelina an employee with a great customer service. she was efficient, courteous and expressed sympathies.

I only use the pool, which at times can get very crowded. I hate sharing lanes but will when nessesary, with one other person, however I draw the line people try to squeeze three people to a lane. They also have a group of people that come daily that take all three lanes and do not share well. Especially the locker room. So between that group, the classes and busy times, it has been a challenge to find a time to go that doesnt but a severe crimp in my day. The membership fees are very reasonable when I signed up. Couldnt find another gym with a pool for the fees Im currently paying, so I put up with it.

Great gym with helpful staff, new clean machines, bright environment. Would recommend to friends.

Excellent facility, the basketball court seems to always have a great atmosphere, reguardless what time i arrive, the swimming pool is always clean with plenty of room. The staff and management is also really hands on and willing to drop what their doing to attend to memebers needs. A clean, friendly place to work out. Great gym!

Good place with lots of equipments and availability always

Amazing and clean gym. Very nice facilities and not very crowded. Recommend it!

Great gym. Great service. Nick was helpful during signup process! It’s honestly a great gym.

I just went to La fitness for the first time today. From 3:30 to 6 pm it was roomy. Like any gym lots of equipment and lots of space...after work hours it got busy and the weight lifters came in and started dropping weights kinda annoying ( I didnt see any trainers walking around either)For the most part I really like it. I do find it really strange that they dont have normal sanitary wipes to wipe down the equipment. You have to use a paper towel and put hand sanitizer on it. Such a waste in both aspects. Just get the hand wipes.🤔

Gorge was an excellent employee, helped me at the front desk and gave me a tour. Gym is super clean, brand new equipment, and excellent facilities.

The jonitor should not go on he lady lock well they are getting dress or bathing

Low end equipment and I quit because they continuously opened late. The personal trainers will hound you and in some cases take advantage of people. Everyone I talked to complained about the locker room that was disgusting.

I’ve been at la fitness in natick for two years it’s a great environment to workout and also get good competitive games of basketball in and the staff is amazing especially Diego and reggie these to guys are great to be around and always looking for ways to improve the gym whether it’s with Reggie giving pointers on the basketball court or Diego always trying to find ways to attract more people into the gym.

Camilla was so nice and she helped me out and I might come back and be apart of LA fitness

This gym is really good and has a good vibe... thumbs up for plenty equipments, basketball, swimming and sauna

Erin is great & so helpful with all questions. One of the cleanest LA Fitness locations I’ve been to!

Clean gym. The best part is having Mary lou as an instructor. She is the real deal- inspiring, motivating, and will get you in shape safely.

Best place to take care of your body.

Its nice a roomy all you need really with a great choice of equipments

Great solace To work Out, Lots Of Work Out Machines & Well Maintained ....

Really good and neat. It has already heavy weights needed. Only issues is that swimming pool is closed more then 20% of the time..