Easy to navigate thru and to, straight to the point. I dropped off a rental and made our flights with ease. It does suck that the carts are further away so be prepared for that

Easy to locate and easier return of cars

Always a friendly airport to come to. Always full of music and good food. When it comes to food, plenty of choices which makes that lay-off that much easier to work with.

Great and smooth car rental experience. The gentleman who helped us when we picked up our car was fun and you could tell he enjoyed his job.

Checkout was easy. Dropping off my car was terrible with National. No associate came over to inspect my vehicle or ask me what kind of receipt I wanted.

Poor signage, long walks. At least return was easy compared to finding them at 10pm!

Long waits and most vehicles were damaged and filthy. We rejected 4 cars before settling in the best of the worst. 2 were damaged 2 had used masks and one was heavily smoked in.

Super grat!!! 🚗🚗🚗🏎️ They got me a super race car used in fast and furious and I listened to TOYYKW DRIDT while Rick kg out 🕶️🕶️🕶️😎it had a spoiler and neo lights and NITROUS OXIDE 🔥🔥🤘🏾🤘🏾 it was so much fun until I gotta pull over by 🕛🕛🕛🕛 but Im going to court USAUSAUSA🆓don!!!!!!! I will win bcuz I have a good lawyer ⚖️⚖️🧑🏽‍⚖️ 💯💯💯💯.

National car rental is the best, hands down. Being at their top tier I get to rent a mid size car and pick any car execpt for premium class. So I end up with cars like a convertible Camaro, or a Cadillac XTS. I earn free days that can be sure for one way rentals and includes Premium car class and only pay taxes. This is a great benefit and has saved us much money on personal rentals. National is by far the best rental car company.

Best quality service around the airport. reliable and good price

A lot of construction got lost in the parking garage trying to find the terminal

Good directional signage, quick and easy drop off

Horrible signage because of airport construction. Fix the signs.

I rented from Hertz. Getting my vehicle was fairly easy and dropping off was a breeze. The cheapest vehicle they had available was Chevrolet Silverado.

All in all it was fine hardly no line Avis.However there was only 1 person for all 3 (Avis Budget and one other)Couldve been better if there were at least 2 people..

They got what ever your dream car is here for rent! Have fun, be safe and rember to buckle up!

Easy to navigate and return, construction going on so it can be a pain to get to from the airport but that will pass

Lots of new changes ...good changes, but, took me some time to navigate.

Great service super nice !!

Good car

Horrible customer service. Pro tip: go about a mile down the road to the Donelson pk location

Horrible experience, but needed a car.

Great well maintained vehicles and low price

Pick up your car at the airport - no tram or shuttle necessary - Excellent! big, comfortable area filled with a wide variety of rental car companies - EXCELLENT! Ease of getting car - EXCELLENT! ONLY THING NEEDED - better signage when you are headed home and need to bring your car back to the airport.

Awesomeness

As far as renting a car at the airport goes, Nashville is by far the easiest Ive been to. The rental agencies are at the bottom of the steps as you exit and the cars (ALL the cars) are a short walk outside. You are off the plane and in your car in one smooth shot. Not bad.

The facilities for rental cars was nice and easy enough to navigate and exit from. I would recommend avoiding Avis, as they seem to have unnecessary delays in getting you in a car and out. They call it Avis Preferred, but I think that is because they prefer to have you wait.

Good rental experience

One of the easier airports to get around in. Lots of construction but well signed. Car rental sign up and return very simple. Easy access to Shuttles.

Not enough people available to give any help. And, even though I had prearranged for a GPS, they asked me if I wanted one, then I had to wait for them to go find one.

Super quick, friendly service. The counter was really close (both in the airport and where you get the car). Service was exceptional. Would definitely recommend!

Nashville airport car rental is very good. We arrived around 10:00 p.m. that night and we waited in line maybe 20 minutes to get rental. We went with budget, but there are other car rental options there as well. I would definitely check before you travel to make sure that the rental company is open, especially if you travel evenings or night time up till midnight.

I was totally lost trying to find the rental pick-up location. Ultimately never found the pick-up area after riding around three times ans being frustrated I went to the return rental area and had to drop my daughter off and she ended up having to walk all the way down to the Alamo rental facility. Need better directives to help customers find the pick-up location. Dont know how it will go when I have to pick my daughter back up in a couple of days.

Ugliest carpet I have ever seen. Service was great at Thrifty though.

Good service but the daily rate is crazy.

Best rental car experience Ive ever had! It they carried my bags Id have given 5 stars!

Lots of LONG walks, between airline gates and the rental counters. Even LONGER walk to the cars from the rental counter. It was very busy when we were there and counter service was slow. There are several rental agencies, some may have better service than ours (Alamo), but all in all one of my least favorite car rental setups in an airport. Our reservation was right and our car well maintained and ready. Getting out of the airport is very crowded and confusing, as is getting back in.

Super fast and efficient. We went through thrifty and are blue chip members. After we got our luggage, walked straight to the lot, saw our name and stall number on the board, hopped in the car and away we went. (Id was checked at the gate).

Be nice if they could cut the walk from terminal to cars down a little. According to my phone from plane to rental car counter to car was over a mile. Toting luggage and computer backpack thats a haul

The initial experience at BNA is always one of dread. Theres always long line ups in the terminal, sometimes you have to wait in the terminal until they have a car ready for you. But once you make it to the car pick up area, then everything immediately gets better. Theyre friendly, theres no long lines and then you get your car and youre on your way. Unfortunately, theres no place to pull over and get your GPS setup and working before you hit the road.

Stay away from HERTZ! Theres a really rude ghetto lady that works their named Keaundra. I ended up renting from Thrifty instead and got a great car and outstanding customer service.

Nice and small airport, but recently some disturbance due to construction and expansion. The best part is that we can jus TV walk to the rental car place which makes it very convenient.

Getting to the rental drop off at Nashville International Airport is a bit confusing, there are three levels so pay attention to which company you used. I used Thrifty Car Rental, their pick up policy was simple and easy. Check in at the terminal and walk over to the garage, pick up your vehicle and drive off. To drop off drive to the return garage and an associate will check the vehicle in and give you a receipt.

Really a great airport. Im curious why they felt the need for a new terminal? I love the live music playing in the restaurants.

Lot of construction right now but great airport. Everything you really need. Delays club gets a little booked, but at least they have one. Good restaurants.

Very easy access right next to the airport. Can walk there in about 8 minutes from baggage claim.

I liked that the facility was close to the arrivals exit. However there was no car on the space assigned and I had to go back to the office to be assigned a new car. :-/

I like the set up of security. TSA agents are usually pleasantly professional. I like the ease of maneuvering through the airport. I like the proximity of the car rental. I like the enclosed comfortable area for ride-share.I find directional signs to be clear...

Great experience. Service was awesome. This airport makes it too easy to travel.

Its convenient, much more than other rental car places I have been through.

Good for your average and business traveler. Convenient except for parking.

Always go to the airport for rental its much cheaper than the city

Very helpful staff. Pleasant experience. Nice car.

I am not understanding the long walk! I had to the parking lot to rent a car, to tear that lot down that was closer, for a hotel its so inconvenient! Then to have walk from airport, to catch the bus, or your ride coming into Nashville, carrying all that in tow luggage, what were the builders thinking?? No ride to your destination its horrible! I for improving however this is not one! I am a senior unreal.

The setup is pretty easy because its a small airport. Even though its a small airport there are enough stores and restaurants. However... The terminal for United Air sucked. The quarters were small and packed. There was not enough seating for all passengers and the airflow was awful. It felt like we were walking through a funky tunnel. The line at United desk stayed lengthy and moves very slow

One of the easiest airports to get in and out! Unfortunately.l, it is growing don’t know how long that will last.

Its a long walk and you have to walk through people smoking. Not ideal.

Very chaotic today with cancelled flights but the amazing staff of American airlines were super friendly and went the extra mile to ensure we were taken care off.

Thrifty is the worst and slowest customer service. You can get a White House security clearance faster than youll get to see an agent. After that it was smooth.

They are amazing and cater to every need my company needs or my personal needs. Wonderful customer service

Couldnt find the front of it

Good set up, makes it very to quickly get a rental car and get on your way.

Usually dont need to stop here. Sonya at the National garage desk was super helpful, professional and more. Thank you

I was very happy with the selection of the car and the service from Alamo

Nice people. Took car rental here about multiple times. Good service with nice & Friendly people

Love being Avis Preferred, zoom past these desks, straight to car parking space.

We were helped at the desk by Daniel, we dont often leave reviews. But his customer service was outstanding, nice to see a smiling face these days.

Easy to get around and locate arrival, departure, car rental etc... Friendly and helpful staff

I am here every 2 weeks. But never had a bad experience even with the on going construction

Quick and efficient service from Enterprise car rentals.

Hertz advertised unlimited miles, then charged me extra because I drive over 500 miles. Hertz NEVER again!

Nice friendly airport. Easy to get around. Nice friendly Sky Lounge

Under construction. Long walk but still worth using. Awesome selections and concerned customer service @ my usual Enterprise Rentals.

Except for the accident at the exit from the garage, which created issues, very nice, lots of 🚧 but great place

Fast friendly service at Budget desk, very professional. Well done.

Someone stayed late to check me out and it was truly appreciated!

The customer service was outstanding! Couldnt be any better they all seemed to have a great work relationship (teamwork). Sadly I drove there from Clarksville to pick up a different rental. The first rental smelled of cigarette smoke. Upon switching to another rental. All appeared and smelled okay until I got in the car the next morning. From sitting over night with the windows up. Cigarette smell was very much detacted.... Two cars smelled of cigarette smoke but the customer service won us over.

Love this airport..get in quick to check in on being flying 3 times

Honestly very fast and easy...if you use National that is! The only downfall is they always seem to have mini vans...who wants a mini van lol

Arrived at 7:30 in the morning on Monday. Enterprise was the only one that had something available which was their Exotic brand. Took a half hour for the guy to clear paperwork just so we can get a BMW, by the way we had a corporate policy and credit card ready to go ! Aweful service!

Clean lobby. Tons of different options to choose from. Very fast and friendly workers.

Conveniently located next to the airport easy in and out

Dollar car rental is the worst. I double confirmed that that my reservation included a car seat for my son included in the total. Once on the ground they decided that a car seat was going to run me an additional 180$ and called me a liar even after I showed proof of the specifics of my request. They tried to charge me for cleaning the car and existing scratches that I noted before hand to the lot attendant, who insisted that this wouldnt be the case. Thank goodness I documented them beforehand with a video of the car. Use another company. They were extremely rude and out to take advantage of travelers who have no other options that far away from home. Its probably illegal what they did to us and I plan to seek compensation for the drama they insisted on.

The Terminal is very open and Smartphone friendly with NFC and QR Code Integration for the GPs Smartphones. ✨🌎👀📈GDC📈👀🌎✨

Quick easy service and nice people behind the desk

The upgrades theyre making will make BNA one of the best international airports

I travel to many places across the US and Nashvillr National Rental is the most unorganized I have experienced. From waiting for a car because they ran out, t o waiting in long lines for check out because they dont have it clearly marked and customers gets confused . Line stops and and everyone in line has to back up to let customer out of line. If you are in a hurry, take a cab or Uber.

Alamo processed our rental very quickly.

2 STRIKES ON CUSTOMER SERVICEOn 01-04-2018 at 3:30 pm, I picked up my reserved rental car from Hertz inside the Nashville (BNA) airport. I arrived at the airport arrival counter and was immediately instructed to go straight to the car rental pick-up area. Upon arrival on the 3rd floor of the parking garage, I noticed that my name was not listed on the reservation board/screen. So I went to the office to get further details. This is where things turned for the worst.The woman at this counter was the most rude, impatient employee I have dealt with at Hertz. I made reservations specifically for a hybrid vehicle and this was confirmed by the representative I spoke with on the phone the day I made the reservations. The woman told me that they gave away the only hybrid car they had for that day, and started mouthing off a slew of vehicles as if she thought I was some sort of a car officiado. This woman continued to speak in jargon even after I told her I had no idea what she was talking about. She directed to an area of vehicles and specifically told me to go to location #404 or #407 for the specific car that matches what I was looking for. I dont even think she knew what she was doing because the vehicles she was talking about were not on those spots. These were completely different vehicles. When she stepped out of the office, I told her that none of the vehicles we discussed were parked at those locations. She proceeded to tell me to just grab any vehicle and then she went straight to the bathroom.You call that customer service? That was bluntly rude and customers do not deserve that type of treatment. Dont ever rent from Hertz at BNA airport. Make sure you review your reservation and stick to what you were quoted in price. This location tried to pull a bait and switch action on me. I will think twice and hard before I ever do business with Hertz again. This company certainly has gone downhill when it comes to customer service.

In my opinion (BNA) Nashville airport is the best in the country that I have been to, access from interstate, easy to use, parking, security and friendly, and improving as we speak in 2018.

Would come here again!

Still under construction. Ok until you exit the rental garage at night. Cant see the road signs to determine direction

Smooth. Good signage. Found it easily after deplaning and when returning the car.

Quick and easy, returning my vehicle after being done was the easiet thing. Just get out hand your keys to an attendant and walk away!

Dropped car off in 60 seconds, very good service

Easy to follow signage to find the car rental return.

Really nice and new but hard to figure out where to go to get out

Dark, get there in the daytime, nice people to help you though, quite a walk from the terminal, wear comfortable shoes

A bit far to walk, but overall a good experience.

Construction, construction, construction, plan for a long walk from drop off or picking to / from the terminal. Staff was very pleasant!