Masks are required but not enforced. Management will not enforce....even though the entrance sign says masks required, people check in maskless and no one says a word.For the second time this week, the music system was caught in an endless loop loudly playing two songs over and over and over and over and over, just like last week. I complained to the front desk and they said they knew something was wrong but didnt know what to do. I suggested they turn the music off and a very rude young man said they couldnt turn it off. I left.Management here has been abysmally poor at handling customer complaints. If you complain to the company you get a canned response saying how sorry they are etc and ask for your contact info so they can get more information, and when you supply it, you never hear from them. Lame. I need to find a better gym.

I love the machines and cardio equipment. Clean. Professional and helpful staff.

Watch out what for what you supposed to pay every month and what they charging you from your credit card every month. They are bad

Clean club with great machines. Staff is nice.

As a few other dissatisfied customers have written, this gym nickel and dimes you. I was a member of the club when the Coronavirus came. In concern for my health, I decided to wait before I return to the club. I made many different forms of attempts in notifying them of my decision from several written, phone calls, and in-person visits before I was able to speak to someone. By then, I have been charged 4 membership fees and 1 never before mentioned fee. Despite my proof of attempts to hold my account, the gym showed very little to no interest in returning the fees charged. The whole process was more painful than necessary. I never got my refund and needless to say, I am no longer a member.I cannot remember the last time I wrote a 1 star review, but I believed that I had to take the time to do so for this gym for the sake of current and considering members. Before you decide to spend your hard-earned money, beware.

Members are staying way to long, my understanding is 2 hours max! Members are on 2 or more machines at a time. Gal yesterday was using 3 sets of weights at one time. If you ask to share or work in- you get attitude

The atmosphere in this gym is awful and they need update your playlist.

I would give them no stars if I could. They have been ripping me off for 2 years. $73 per month they have been draining from my account. They could atleast offer to refund me since the beginning of the covid shut down. But no, bunch of swindlers they are!

This place is a joke. Due to covid the gym was closed for several months then it reopened with restrictions but I decided not to keep going because most of the regular equipment I used was not allowed. I was charged $85 dollars monthly even though I was not going. I know that is what happens when you have a membership but first of all we are in a pandemic and the gym was closed for a while!! When I called corporate they said I had to put my membership on hold so no charges would happen... but I was NEVER told that in the first place. They said they could not give me my money back. I asked if I could credit at least 2 months once the gym opened back up with no restrictions. I was denied that request. They literally kept charging my account. I am no longer a member at in shape. They just take your money and dont care!!!

If there has minus 10 start, I definitely will give locate at Napa In Shape.Bad customer service, bad attitude.No longer membership with them anymore.People get wise before you make any of decisions.

Inshape through out the state has its own negative energy environment and bad culture that they are famous for. I hate to say in the Napa location I had worse experience with management including GM and what else you can expect from a corporate setting environment.My gf canceled her membership as well due to constant charge on her account even, even during covid19 pandemic when the gym was closed and when she ask for hold and when she went to cancel they charged her 70 dollar extra. They are very welcoming in the beginning and than later you feel your stuck in a position where they just keep charging you. There are some excellent gyms in the area where you get better customer service as well the management treats you well. My suggestion for Inshape is either change the management from the Top to bottom, or change your selfish profit making policies and start caring for the staff and members and make life easier for them.

The gym was fast to address the issue and reach out. It was not the gyms fault thier provider failed to deliver the proper cleaning supplies. Definitely great costumer service and now that the gym is moving outdoors is definitely a challenge to keep warm so WORK OUT HARDER !!!! DEFINITELY LOOKING FORWARD TO THAT MOTIVATION.Is dangerous to be out of wipes all the time. All the bottom stations are out of wipes. Definitely needs more attention since CIVID-19 IS NOT OVER. There is a staff member randomly cleaning the equipment and that is a plus.

Its always a fun place to go and get some excersise.

Great i need a ride the bus eats my bus.pass every time and outside is to many people.ill.be.happy when its insixe again

The gym requires you to pay membership dues in full, even if outdoor pools are closed, or if they completely close for the day without warning, as they did at 1:24pm today. The policy of the gym is to have members pay dues in full, even if services offered are not provided in full.The gym policies are designed to nickle and dime you. This is In-Shape policy in general, made worse with draconian application by local management. Customer service at this gym is supremely poor, particularly that of the local manager.Its irritating that inShape responds to comments from their dissatisfied customers with dishonest messaging. When inShape responds, touting that they value members and want members to have a good experience, its disingenuous. Its false.

Its a great place to work out!

No on time ticket available to buy. How can we support a local business? Thats crazy!

Great gym..just SUPER busy

They charge $20 for a guest pass when you’re with a member. Decided not to go it’s not worth the value! They should allow members guest passes once a month at least for the price of membership

The facility is nice and there is plenty of room to work out. The gym policies however are designed to nickle and dime you. It is difficult to tell if this is In-Shape policy in general, or merely a draconian application by local management, but the customer service at this gym is supremely poor, particularly that of the local manager.

This place is busy all the time and its easy to see why, they have a huge selection of equipment to work out on, they keep it pretty clean considering how many people are coming through every day, and they manage to keep on top of the towel service as well. Matthew my PT is an awesome, knowledgable trainer, I have learned SO much from him and he is always in good spirits. The staff is super friendly too. There is a fair amount of friendly people that go to this gym, Ive had quite a few good, random conversations. This gym really is a great place to work out and get your spa time on afterwards!

Nice facility but needs better maintenance in the locker room. Constantly having to remove too much hair in the showers. Women take their time in there, even when people are half naked waiting in line. Some even bring in their own boom box! Outdoor pool temperature is also too warm for lap swimmers. Its unhealthy. If people want warmer water they can use the pool inside.

Nice place, could be better. The towel shelves always seem empty, the wipe containers as well. Some machines down for extended periods of time. Crowded parking. Sauna sometimes not working. Otherwise the classes are good and most of the equipment is too.

I don’t know much about this place but looking at the owner’s response to bad reviews I like it already.

The best Gym I have been a member at in 30 years. Employees are helpful in all areas that you may need. Five Stars in my opinion.

The cleanliness of this club is reprehensible. The only reason I continue to be a member are the hours, proximity to my home, and (most importantly) my girlfriend refuses to go to Health Quest. There were literally worms in the mens showers. WORMS. The worst gym in Napa by a mile.

Great place to work out and the staff if very acommodating and friendly. With so many people using this facility I can imagine how difficult it is to keep all the towels picked up and clinically clean. This is the only complaint I have and not rating it 5 stars.

Great place and staff, but they need to clean the floors and the lower half of their excersie equipment, stairs going to and from the upper level had major dust bunnies. Staff was notified, but no changes have been made

I am a member of In-Shape since 2015... one of the new associate name JUAN (he dont give me his last name) because he scared to report him to the personell... when i call Inshape Napa and looking my husband because i need my heart medicine and he is going to get my medicine at walmart ... i only asked if my husband is there and he said he will not give information even though i am his wife... this is an emergency situation and i dress up going to walmart pharmacy to get my medicine... and we lived in Fairfied how awkward the new associate they dont give recosinderation... only asked if my husband is sign today ... poor new hired associate dont know customer services ...because old associate some of them are know me... 😩im SAD because i will drive from fairfied to Napa to get my heart medicine

Ive been going here since shortly after they opened. The staff is friendly and polite, and the facility and equipment are in good condition. My two complaints are 1) towels can be very hard to find; they have many shelves for them, but often all the shelves (even in the locker room) are empty. 2) they need to rebalance some of the equipment, as the squat racks are nearly always busy and I have to wait 10-15 minutes to use them, while other nearby equipment never gets used.

So this was a very different place a year ago. There was different management and Im not sure if thats what did it. Last time I was here the cable machines were broken, stair master machine was broken and I slipped off the thing. No towels. The locker room was filthy and I am not joking about this one: there were no mens showers. No mens showers. And I had clients schedule for after the workout. And to add insult to injury theres a little sign on the closed showers that says: sorry for the inconvenience. 🙄 I guess thats why the hot tub--I mean the tepid tub-- was so gross; people decided to use it to clean themselves. Even the little machine that dries the bathing suits was broken. I suppose I could overlook all of this except for one thing; theres only one reason I go to this In Shape now ---because it has become a real pit and the Vacaville one is huge and beautiful. I still go to this one for Lindseys Yoga class. Now, Mark does a great Yoga class and so does Tony but I always feel fantastic after Lindseys and so whenever I can swing it I specifically to to this gym for her class. But shes so popular that you have to get there an hour early or its full. And yet they wont give here other classes later in the day. I🙄🙄 This place has really gotten to be unpleasant and Im not sure exactly why it is we are paying so much for the membership if you cant make the class you want and or youre surprised by not being able to shower after your workout.

I was visiting Napa and came to In Shape with a friend. I got the 1-day pass. Totally worth it. Beautiful facilities. Did a yoga class, then hit the weights.

2 weeks ago I came into this location to help my mom activate her $ilver and Fit membership benifit, which is provided through her healthcare. She was given this specific locations address. When we arrived I explained what we were there to do to the gentleman at the front desk and he had her check-in . 10-15 min later a stand-offish man named Julien came put to let us know that the Diamond level did not accept Silver and Fit and condescendingly suggested that we go to Planet Fitness because they were cheap. He assumed that she needed a cheap membership. He didnt bother introducing himself and had his hands crossed or in his pockets the entire time. I only knew his name because he was wearing a name tag. Then a week later the same man called my mom, presumably bease she had checked in, and invited her back in telling her he could help her with a membership. My mom is disabled senior, and assumed that he was going to help her get a Silver and Fit membership, so she went all the way back only to be told that she couldnt be help because this jerk didnt bother to put any notes for this lead. COMPLETELY INSENSITIVE AND OBVIOUSLY ONLY INTERESTED IN A SALE!!!! The sales staff seriously needs training on how to be human!

Gym is spacious, clean and great views. Has a steam, sauna, hotub and indoor/outdoor heated pools which I have never had any trouble finding a free lane to swim in.

This might possibly be the best gym ever ! Chic, trendy, new, very customer oriented !!! Go there, you will fall in love ! My personal gym

I work in Napa and was looking for a fitness club to work out in after work. Came in with the free week pass to give them a try and was turned away because I dont live in Napa. And said I couldnt use any facility in a city I did not live in. Really? Wow. Obvious lie is obvious. A very horrible first impression. They wont get my business.Update: If you click on an ad or get an email that offers you a 7 day pass to try out any In Shape facility, be warned that the unspoken rule is **you have to live in that city.** I dont know why that isnt mentioned in any of the marketing material or in the form you fill out to get the pass, but be warned so you arent turned away dissapointed like I was.

Gym is great staff are nice and everything is good,no forgetting the nursery staff they always do great job for the kids thank you

This Gym has gone down hill.When i first became a member, it seemed pretty sweet, and that was expected since i was paying a pretty penny to be a member.But now it seems staff morale is down or somthing. I mean i go during none busy hours and they cant even manage to keep towels stocked in the locker room, whatever though i brushed that off like i brushed off the constantly broken equipment, and fowl tasting water from the fountains. I now want to say i dont reviw stuff very often, but here i am. What upset me to this point is that myself and about 15 other people who showed up for a yoga class were left instructorless. That doesnt make me too upset since i get life does get in the way sometimes, but what bothers me is the staff didnt even care to give the class any notice or information on the matter even after some people had asked what was going on.That being said the gym does have alot of neat stuff to provide in the realm of fitness, but for the love of god get togther inshape.

My 6 yr old loves the kids club and we all the love indoor and outdoor pools

Im very happy with in shape. Clean and never to crowded.

New within 2 years, all amenities youd expect, open & bright thru high ceilings & natural light.

Hands down the best gym ever the staff is great the facilities are great the people are great and the location is beautiful.

This time of the year the gym is usually very full, in the afternoon they dont have any small towels available, no towels in the designed spaces so I need to go to ask for a towel to the front desk almost every time, the swimming pool is kind of dirty, no tea or coffee at late hours available. Some machines have been broken for more than a week and they havent been repaired yet.

By far the best gym in Napa. Great staff, 2 pools, jacuzzi, steam room, day care, river views while doing cardio. Excellent classes and weight section.

I love this club! The membership price is low enough to leave some extra to buy the 1on1 training sessions...

This gym is more expensive and has less to offer than other In-Shapes in the area. They have many tennis courts but not a single basketball hoop. Kind of a disappointing gym.

Good equipment, but poorly ran. Watch out for misinformation, and dont let them mischarge you or it will take at least a month for a refund

Clean,need more reason machines. Great pools

Only two weeks in. Good so far

Lots of amenities. New facility. Mostly friendly staff.

There is all types of equipment its great!

Brand new gym, well maintained, lots of equipment.

So far the most clean and friendly gym.

Close to home. Friendly staff, great convenient hours, clean gym

Modern, clean, friendly staff. Overall good environment to work out.

I go 3-4 days a week. Great staff.

Nice Gym very clean. Annoying soundtrack which never ends.

First day here! love it

Its a clean and friendly environment only thing I would change if I could would be to put more showers in.

Clean, variety of machines and weights, great staff!

Great place for fitness and the whole family

Amazing

Very helpful employee and clean gym

Swam in the pool, cool gym.

Clean friendly 2 pools.

Love working out here!

In my opinion the best facility in Napa

Great place to de-stress

Good equipment positive people

New, clean, tons of variety, great classes

Lots of equipment and just as many beautiful women.

Great gym!

Great gym!

Great gym

Great gym

Great gym

💪💪👍👍

Excellent very clean, many machines, 2 pools, Jacuzzi, steam room and sauna with very friendly staff. I highly recommend it.

I would like to know how I can get a membership I would like to enter

I spoke to ask if they had someone who spoke Spanish who could help me but the very rude guy denied me the information

I love Health clubs😎

Very good and excellent service by its staff ...

The best Gym I knew

Good service