Everything was great till he said my $300,000 liability insurance wasnt enough. Wanted to charge me $30 a day for liability my collision was enough or it would have been$40 a day. Needles to say I didnt rent. I went to the airport where my coverage was plenty.

GreatI picked up my car. Yesterday everything was very fast / the girl on the phone helped me answering my questions before arriving and when I arrived I picked up my car very quickly, thank you, USAVE CAR RENTAL, Great customer service!

BIGGEST tourist TRAP in all of Miami.Be very careful. Beside the lousy service.This place is a SCAM. They wont rent to you anything unless they could shove an extra charge, for something you are not supposed to pay. If theyre not able to shove that extra charge they will absolutely not rent. It is a total scan.So whatever you think youre paying. thats wrong. Youre paying for some extra charge.If you go through all the details and they werent able to shove you another charge the guy will simply tell you I dont want to rent you a car.Is it because these races maybe?Is it because they dont have enough profit without extra charges maybe?However youre walking into an extra charge cave hopefully youll make it out alive.If thats the type of service youre looking for? Never again.

Douglas at the front desk do an awesome work and the best customer service!! Good service and fast!

TERRIBLE!!! Quoted me $65 for a compact car for the week. Sounds good until you get there, won’t take my insurance which covers rental cars. Their insurance way overpriced(only covers liability). WALKED OUT but I think I left my own keys. Called back to ask about them, left me on hold forever. Hung up and tried to call back and I must be blocked.

Amazing costumer service in this rental car, Caroline was incredible and gave us all the necessary information to have a wonderful experience in Miami! Thank you U save!!

If I could give them 0 stars, I would. They have a short list of insurance companies that they will accept from the customer. If you dont belong to any of them, good luck. Unless you buy their insurance, which is way overpriced, you are not getting a cat!!! The best thing you can do for yourself is to stay away from this company!

There are some charges that arent expected when you check out, so although it seems like youre getting a deal when you book, the total price is comparable to the big auto rental agencies. With that aside, there werent any problems. I was happy with my car. But most importantly, I want to give a huge shout out to Douglas (man behind the counter) who was super friendly and helpful. Whoever is in charge... give this man a pay raise!

They never provide actual charges when you make your reservation online. When I made the reservation online it gave me $150 for three days, however later upon checking in they pushed additional $300 charges.Moreover, I wanted to use my own insurance (widely known) and they refused and said that they don’t accept that insurance.I refused that type of service and had to wait at their office for over an hour until I got a taxi to the hotel.Worst service ever!!!

Guillermo did an amazing recommending the toll pass to save us money. Thank you very much! He deserves a raise!

Great customer service! My car had push to start. I dropped my wife and kids at the airport before returning the car. My wife had the keys!! Mike was very good about getting me back quickly to get the keys. Any problems, ask for Mike!

Alejandro was fast and furious, like the movie. He explained everything and had patience with my rental car. Very helpful and gave suggestions on where to go and what to do. 100% on point!

Michael is a very helpful person, he helped me with tolls. Really nice service. Great cars

After not being able to rent a car in the airport for 2 hours due to multiple factors, either places out of cars, not renting with a debit card or doing credit checks I went outside the airport. I was approached by Carlos the shuttle driver of U-save. He asked if I needed a car and said I could rent with a debit card & no credit check. I went down to u-save which is just a couple mins from the airport and was able to get a brand new 2021 rental. I highly recommend this company

Horrible service, worse Ive ever had! If I could give them negative 5 stars, I would. We got there and they told us that they sent me and e-mail and I never responded so they cancelled my reservation. We were stranded in an unknown state and our plans were ruined. Come to find out later they said we still had a reservation, but our car was not ready and we would have to wait. I kept calling but no one could tell me how long we had to wait. I was hung up on several times by multiple people. We ended up having to rent a car last minute and pay double! Then I had to call and wait for almost an hour to get my refund. Absolutely horrible customer service. Do not recommend at all.

I worked in car rentals for 2 years and here are my 2 cents: Dont book with them, youll be sorry you did. Online reservations and deposits are nothing but useless since theyll push for extra charges upon pick up and wont accept your insurance. A $90 online rental almost became a $250 at the office havent I declined it altogether.

I booked my rental through expedia. They offered $9 a day for car rental and $10 for insurance when I got to the rental company they said for extra insurance that is mandatory I would have to pay $29 dollars more per day. I think the whole thing is ridiculous. I keep calling them to cancel and no one picks up the phone. I dont recommend USave to anyone.

Guillermo at the front desk was very helpful in managing my stress and getting me a prompt vehicle at an amazing price, Thank You!!

Had a great experience with William!!! Very nice and accommodating! Checked us out with ease. William made sure we left with a smile on our faces!

Negative experience!!Is not located in the rental center. Have to take a train to the airport and a shuttle to the rental facility.Worst customer service ever. I arrived at the rental car location and as directed I called for the shuttle they took for ever. When I got to the counter no one was there, we waited over 30 minutes at the waiting room the employee never showed up.

Do not use it’s a scam. The price of your reservation is not what you pay. They claim you need to have 400,000 in insurance to rent the car And when you don’t you must pay an additional 29.99 dollars a day... doubled my reservation....

Fantastic, easy experience. Affordable too. Easily shuttled us from the airport to the office, and back to the airport at the end of the trip. Very nice people.

They charged an extra $200 for no reason or explanation a day after I returned it. I returned the car with a full tank and on time. When I called them (their Miami number) it went to their corporate office and got a voice-mail. No call back explaining why I was mysteriously charged this. Avoid them. They have made no effort in contacting me. SCAM COMPANY.

Amazing service great pricing alejandro was very helful

HORRIBLE, we did a reservation with Expedia for 10 days price was 120$ we got to Miami to USave rent a car, we have Geico insurance the front desk said it is not good enough instead of 120$ you have to Pay 450$ for 10 days, it is a scam and he want me to pay 45$ for cancelling I contact fox rent a car and we did with them

Literally the worst experience Ive ever had with a reservation of any type anywhere in the world. We show up, coming directly from our flight for which they have the info, and they say theres no car available for us. They actually do have cars but not in the class we reserved, so no we just cannot have any car. We asked what to do and they said go back to the airport and try another place. We ended up having to leave with no rental given the hour. No matter what price is quoted AVOID AVOID AVOID. Also the place is absolutely disgusting inside and throughout the whole experience the staff member at the desk could not have been more rude.

Over all U-save provided us with terrific care and service. From the very first moment we came in contact with the shuttle driver we were greeted with a warm smile and such gentle care, very nice gentleman . At the establishment they were quick and efficient while taking care of us . Pricing was very accesible, they were upfront about their fees and specific about the terms of return. The car was in great shape it took us all around town for a whole week with no issues, great mpg, clean and very adequate for the Miami area. I’d like to encourage people to use them as your car rental agency. As they will take really good care of you for better rates than bigger names . Wonderful service, thank y’all so much !

Guillermo was extremely helpful and polite...much needed in these stressful times 🙃

Per day charge is accurate, but do not use if you do not have 250 k + in liability insurance. The service is slow due to the surprising difference in price at the counter. The only saving grace is that the staff is nice considering how upset people can be.Update: 1 star - After waiting an hour and a half to get the car I had to pay $25 to fill it up. But if that werent enough, I only made it 30 minutes before the low tire pressure light came on. Needless to say, I went back to returned the car. This was by far the worst rental experience Ive ever had.

Horrible service. The car I received was disgusting. Dirty everywhere, I even found a tampons in the car. With the COVID situation they should clean it after every costumer. I paid 45$ a day for insurance and my car was 17$ a day.

Personnel is friendly but if you want to get a great deal, this is probably not the right place for you as they make you purchase their excessively expensive insurance cover. Luckily I had the Collision Damage Waiver covered via my AMEX credit card but they made me buy the Supplemental Liability Insurance for $29/day! Clearly a rip-off.

Recommended experience, you rent the car online and when you arrive at the car rental you just have to pick it up. Good deal.

I booked the car and when I showed up at the desk they forced me to buy their insurance, even though I had coverage from my Allstate policy for rentals and from my credit card. They said I could not drive the car without buying their insurance. I have rented cars from several companies and they had never forced me to buy their insurance. When I looked on google if they could force me to do it all the information I found(you could look up yourself) says very clearly that rental car companies cannot force you to buy their insurance if you have proof of insurance, like I had. Their sun pass daily rate for passing the tolls is the most expensive among all rental car companies I have ever used(Budget, Dollar, Thrifty, Sixt, Royal, Enterprise, Alamo). Don’t be fooled by the low rate they advertised, at the end you will pay the same or more than Hertz or Avis.

Had a very smooth experience. The only thing to consider is the price you’re getting online is not accurate and not anywhere close to what you pay, but overall great experience!

U Save was very seamless. They had a car ready and waiting for me! Clean car & clean car smell. I will admit the app I found the car rental said it included fees, however, there were additional fees that I had to pay that I wasn’t expecting such as car insurance & I ended up adding FL Tolls to my reservation too. They ended up upgrading me to a better car for the confusion. What I really liked it is that they were always available to talk to. They sent me text messages on how to find the rental place once I landed. They even called me 30 minutes prior of my drop off time to remind me so I wouldn’t incur a late fee! Very nice! Shuttle taking you to and from airport and rental was nice and clean also fast. Overall great experience and even with the extra charges was all under $65 which was still a deal!

Make sure to arrange your own pickup to the airport when you drop off vehicle during early morning hours. No one to talk to. Miami location.

Don’t rent here! They don’t rent cars, they sell insurance. Retails at $2 and charge $50 a day for insurance plus $15 sunpass plus taxs.Cars are dirty, tank was not full and lots of damages on the car.

They lost our car keys and we are here without being able to go after a long and tired trip. After a hour they still can’t figure out where is our car keys. We spoke with Angiely Requenz the manager and she didnt even apologize and just said that they park over 100 cars a week and things just happen currently stranded! No solution in sight. Very frustrating. No work ethic or professionalism.

We were very well taken care of. We made the reservation by phone and when we arrived at the rental everything was ready.

Mr. Razziel helped me out with the rental car. He is a great guy and will put you in an amazing vehicle of choice!

Only thing was that excepter gave 1 price and u save car rental quoted some thing else. It was almost a100.00 differents.

Excellent service from Maykel today. Good energy from him and we really save.

Horrible horrible horrible. We booked a 6 am car rental and arrived for the shuttle at 5:30. We were assured repeatedly that the shuttle arrives every 15 minutes, and waited 45 minutes for a shuttle. When we finally got a hold of a representative, they said that the shuttle doesn’t start until 7 am. Nonsense. Why allow someone to set up a 6 am rental if you open an hour after that?

I have reserved a car 2 month in advance of my trip to Miami. When I came to pick it up, I was told that I have to purchase an insurance. I explained to them that one of the benefits of credit card company Chase Ink, that I was using to pay for the rent, is insurance (complete coverage). I called to the bank and confirmed it. The U-Save representative refused to let me use Chase’s insurance coverage. He also refused to let me use my own car coverage. In order to get the car, I had to pay $271 extra.

The renting has been good, the staff attentive, pleasant and very friendly. The car was delivered clean and in perfect condition.

If I could give this place 0 stars I would. I’m going to have to make claims with my credit card company for charges that were added on when I did not approve of them. They’re service is awful. We broke down due to the car we got breaking down and we could reach someone for an hour. We were causing traffic and when they had to bring us a new car they added 300 of charges because they brought me a new rental. When I dropped my car off at the end of my trip, they said that I dropped it off late and that they would be charging me extra AGAIN. I had until 12:00 pm to bring the car back and brought it at 5:00 am. STAY AWAY FROM HERE!

Good cars, clean and practically new. The rental service is quite simple, you can even book online.

Amazing costumer service in this rental car, Douglas was incredible and gave us all the necessary information to have a wonderful experience in Miami! Thank you U save!!

Mike is one of the best costumer service that I ever know he just amazing thank you U-SAVE for choosing him.

DO NOT DO NOT DO NOT rent from this place. Very typical bait and switch tactic. You will get a great price from kayak or whatever online travel place you use, even them directly. Called their customer service, just to confirm the rate and what I need to have to make sure I keep that rate. Confirmed that they will accept my car insurance. However, when you get there, they will start giving you all different reasons why you need to pay more, majority being that they will not accept your insurance or even if they accept your insurance you probably will not have a high enough coverage for them. And it easily triples the rate that they originally quoted you, at which point you have no choice but to take the rental. I told them about my conversation with their customer service but they said the customer service was wrong and theres nothing they can do about it now. Place also looks like a rundown warehouse. And the hell I got from them when I needed to extend my rental by a day. Stay away, stay away, stay away!

By far the worst car rental experience I’ve ever had. Spent $800 when I was expecting to pay $250. I chose to use my own insurance which they wouldn’t accept because it wasn’t one of the 10 they do accept. However that was not clearly stated when I was renting the car. So we were charged an extra $33/day for their insurance. Did not receive my security deposit of $200 because they claim we went through tolls, but can’t give me proof of what days or times that happened. I know for a fact we did not go through any tolls. Customer service not helpful at all. Very disappointed. Save your money and go somewhere els!

Excelente service, great prices, and top Quality vehicles to choose from

We were given a good car, the staff was very polite and the rates were fair.

Sketchy place. It will appear that youve saved a bunch of money. Then youll show up and they will not take your insurance or your credit cards waiver. They will also tack on all kinds of extra fees. While theyre doing this, they will act like you are a major inconvenience to them. I would avoid. Youre going to spend the same amount as a big rental agency in the end.Edited to also add...to add insult to injury, our car ended up being infested with roaches and the rental place was completely unavailable by phone. Horrific.

I have been very well attended, I never thought that in a leasing company there would be such a good and close service.

The customer service lady was very rude and lied about extensions on the vehicle. They hung up the phone on me as I asked to speak to a manager when I called back a second time. DONT RECOMMEND THIS CAR RENTAL. Very disappointed with my experience. That lady should not be working in customer service at all.

Good profe. Excelent costumer attention

Worst customer service ever. I booked online and had paid prior but later they charged me extra as well even though they never tell you this before while booking online. The car I got was so dirty from inside, the seats had white stains. Do NOT rent from this place. Its better to go to a legit Rental Company.

Those guys will charge you for the insurance anyway. Even if you have high coverage. I booked online for $290, after sign contract payed $450 + $250 deposit which they still didn’t returned.Please be careful.

Guillermo did a great job helping with the rental car process.

First of all, you are forced to sign up for expensive per-day auto insurance on top of your personal insurance, which they hide in the fine print and spring on you when youre about to get your keys. They also charge $15 a day for the toll transponder, another extra charge and a huge profit for them.Lastly, be sure to get a RECORDING of them promising to return your deposit quickly. I was almost out $250 because they still hadnt returned the deposit two weeks later. All in all, the car was great but the people running this place are out to nickle and dime you at every opportunity and you have to be careful to have proof of what they say.

Michael went over and beyond to meet all of my expectations. From customer service to knowledgeable information about the area. He truly built a bond with me and was attentive to my needs. He handled my reservation in a timely manner. He provided me with such a smooth experience. I will be renting again from USave based on the experience I endured with him.The car rental was clean and a smooth ride for my time in Miami. Large selection of vehicles to choose from.

Terrible customer service from the very beginning. They are not even located in the Car Rental Concourse of the airport. I ordered this car through Expedia. They never tell you how to get to your car when you rent it through Expedia. Logically, they would have a service desk beside Hertz and Budget Rental. Nope, they don’t tell you that until after you rented a car. You have to search for a shuttle. $1,100.00 from 4/15 to 4/19 and a compact car is not my idea of U Save. When I tried to return the car on 4/19 it was a fiasco and was never even greeted to asked if I could be helped. Don’t waste your time and money on this place. They are rude and unprofessional.

They reserved a car for me with just a phone call while I was on my way. Very good service.

Economical service, cars well maintained. They pay a lot of attention to the covid protocol

Please dont go there. They charged me for 5 days but I rent a car for 4 days. You can see my contract

This place is going to hustle you out on the insurance. Beware if you don’t have their “top 10 companies” you’ll be shelled out $45/day for their bogus insurance scam. Like they say, to survive in Miami, you got to have a side of fraud. This company lives by that. Complete waste of time, especially after being their first client of the day, having to wait 30 minutes for “the boss” to arrive, he already knew that he had to put on a performance to sell their insurance. After thanking him for wasting my time, he told me to “GTFO”

Excellent service from Mike, I highly recommend him!

They have given me a great service, they have been kind and attentive to me. There were things that I didnt know how they were going but they helped me with everything. I totally recommend them.

I recommend it, I have been treated very well and the price is reasonable.I finally found a good rentig in this Miami airport.

Online it says youre getting a deal. Then when you get here it is almoat $200 more dollars!! Plus a $250-500 deposit. Trash place!!!!! Dont waste your time or money.

Services is very good- read the terms and conditions prior to your arrivalFernando is very professional

Quality Renting with good service and familiar treatment.The cars are delivered in very good conditions.

Terrible customer service. They lie to their customers forcing them to purchase extra coverage and lying about toll costs so they make a profit. Avoid this rental car at all costs!

Great service and courtesy both from the guy at the desk and the guy operating the shuttle at the best price point compared to the big rental services

Dont rent here!They forced me to pay for liability when I have full insurance. The price you pay online will not be the price you pay at the office. Dont rent here! Bad bad costumer service. If they dont like what you say, they will answer you in a bad and defensive way.The car was smelling weird and its dirty and the battery of the key was dead.

Great service. They went over all the little details, made sure i understood what i was signing. Hard to find nowadays.

They were very attentive, there was no problem with the deposit.

Honestly, not the best car rental.Their prices may see cheap but there are a lot of fees, their counter service is very good, I got attended by a guy called Douglas and he was very attentive. Other then that, they NEVER answer the phone, there is a $250 deposit fee, that I am now waiting to see if I get the refund. Thank god I had a smooth sail and the car was in good condition but I would not recommend this company. In case you need assistance over the phone you will not be attended. I am giving them two stars only because Douglas saved their business. Give him a raise!

This was the most frustrating and aggravating rental experience I’ve ever had. I agree with almost everything that previous reviewers complained about. My biggest issue was communication. I called their number probably 100+ times in attempts to reach them for several reasons and NEVER got a answer or response. They leave you for dead. The only way I was able to get in touch with them was to DRIVE ALL THE WAY BACK TO THEIR LOCATION. The first car they gave me, the power didn’t work, though it was an easy exchange, this only happened because I drove back to them and said I needed another car. Their prices are outrageous as everyone else has expressed. They have a hefty deposit. Upon returning the vehicle, they were not opened and there was nothing in the contact or anything about how to return the car outside of their hours of operation. This led to me being even more frustrated and just leaving the key in the drop box not knowing if I needed to include anything else. Then I had to race to the airport and my gate. I kept calling throughout the day and STILL didn’t get an answer to confirm they got my return. We will see if I get my deposit back! DON’T RECOMMEND.

It has vehicles in good condition, they are checked and delivered in perfect clean condition. The treatment is close and familiar. Highly recommended.

Just awful!!! Everyone there is really rude. When I returned the car one of the guys was inspecting it and as soon as he was done he walked away without saying a word to me and didn’t even bother holding the door walking back inside, and we had questions and he would just totally ignore us. I will never rent here again plus like another girl mentioned they have all these extra fees our total was supposed to be 300 and ended up being 600 take your money elsewhere

I definitely give this place five stars. The customer service rep Raz, helped us out tremendously. He actually stayed an hour overtime to make sure we were picked up from the airport and we got our car rental an hour after they closed. Stellar customer service. Highly recommend.

Excellent service easy transactions n get car upgrade. Definitely refer.

Good place to rent. Michael very attentive. As a recommendation, if you rent through a third party, check well the accident insurance you have purchased so as not to repeat.

José is a rockstar!!!!, if I got to rent a car that’s my guy to do it from

Unprofessional, not on time and you will pay far more than agreed to originally.My wife and I booked through U-Save because of the discounted pricing. When we arrived, we waited about 20 minutes for anyone to even greet us. Then, after discussing insurance, it turns out that my insurance was not adequate by their standards; however, Enterprise, Hertz and Avis have NEVER once had an issue with my insurance. This increased the price from ~$58 to over $200. Needless to say, I didnt rent the vehicle from in the end and went back to Enterprise and was in and out within 10 minutes.If youre going to provide awful customer service, and basically have a bait and switch business model, I dont see how anyone would choose to do business with you. SHAME ON U-SAVE. What a way to start our vacation.Please dont give this company your time or money.

The most terrible experience EVER! We came there with our two little kids and had a reservation on a car through expedia. The people in front of us already had an issue as we walked in, but we were hopeful it will be a good experience for us. Michael was VERY rude, he even left the place while taking care of us and he was speaking Spanish to ignore us. We just wanted the same deal as it was shown on Expedia. As we were leaving the place without a car, the customers behind us took 5 minutes to also leave that horrible place. Note to ourselves: do not use any shady rental places.

Similar experience as a previous customer. We booked in advance and were given a price which included taxes and fees. After arriving to the location, which was pretty filthy, it took about 20 minutes for us to even be greeted. The person working the front desk totally tried to scam us. He said our total would be an additional $200 ! I expected the possibility of additional fees but not that much. When we asked why, he stated it was including the “basic” insurance, so we opted to use our own through Progressive. He requested proof of our policy and after being shown he stated our insurance was “too cheap”. We have booked car rentals with several other company’s and have never had an issue with our insurance being insufficient. We ended up walking out and having to Uber back to the airport. We booked with another company and even being last minute, it was still cheaper than this place.

This place is TRASH!!!! CARS ARE TRASH. THEY ADD ON SO MANY OTHER FEES AND THEM GIVE YOU A BEATER CAR. DO NOT RENT FRIM HERE!

Guys charge you for everything. Rent on line for $90 in Expedia, but the quote ended up being more than $220. Mandatory to but their insurance and $15 of daily tolls. Ourrageous.

I was attended by a very nice guy. He went through all the details of the car with me and helped me with the paperwork because I had a lot of doubts about how to fill it out. They gave me a good service.

Wish I could give 0 stars. I rented car. Showed up to counter for pickup and was told because I was 30 minutes late, they no longer had the car. They did not care and only offered ride back to Miami airport. I told them my flight was 30 minutes delayed and they said they cannot guarantee car after appointment to pick up.This is horrible policy which they never disclosed on their website. DO NOT RENT HERE

SCAM. DO NOT USE THE RENTAL COMPANY THEY SAY 120 ONLINE THEN ONCE YOURE THERE THEY WANT 300+500 DEPOSIT. HIDDEN FEES ETC.

Amazing rental car Alejandro was really helpful best prices in Miami

We picked this rental place because their website listed a car rental for $300 for an entire week. When we went to pick up our car we were shocked when they told us we had to pay $663 for the week. Turns out they charged us for insurance and a bunch of other add ons that they didn’t tell us about. The building is super sketchy, my husband was sure we were going to get mugged. Never ever rent from this place, stick with one of the big name rental places inside the airport.

I have been treated very well.Good leasing with personalized and close treatment

I came in last minute with in need of a car and Alejandro was patient and able to work with me. His costumer service was surprisingly great and I drive out of the in a nice clean car within 20 minutes 💯

DO YOU LIKE GETTING SCAMMED? IF SO COME HERE THEY MAKE YOU PAY INSURANCE EVEN IF YOU HAVE YOUR OWN SO I DO NOT RECOMMEND THIS PLACE AT ALL!!

Total scam. Be careful when you rent online. They give you low price online and when you are there they don’t honor the price they gave you .the cars are beat up and scratched or has a body damage ( dent)most of them roll up window. Worst customer service ever . I do have pictures and all the documents if someone wants prove .