I went to Miami and was tired of spending money on Uber. I tried to use services like Kayak and Expedia but their rates were too expensive. I came across this company and was hesitant at first because there was not a lot of information online about them. However, the process was easy and legit. The only complaint I have was that it was very difficult to try to find information to contact them when I had to modify my reservation.

Affordable prices and super nice cars except customer service, 24 hour service would be great.

At first I had difficulty in looking for a contact, but the service was excellent. Their cars are amazing.

Booking was easy, great prices. Andres was a superstar helping me with my reservation!

I have never experienced such bad customer service. I made a reservation for a car rental and then had to cancel it (the same day), and I was told Id receive a refund. Almost a full two weeks has gone by and Ive had to call multiple times, still have not received my refund. Every representative I speak to says something different. Worse experience I have ever had. Their cancellation policy are not clear and their staff members are not well trained. I would not advise booking through this 3rd party site.

The best vehicles and everything you need. THANKS. ITS VERY NICE

Booked the car and then needed to make a change. Used the online customer service, and it was great. They were able to make a change to the timing, and there was no added fee through them vs going direct to the car rental company. Quick response, great service. Happy with my experience so far.

This is my first time using this company. So I am a bit afraid because I am not sure what to expect. Daniel Orjuela however assisted me really well and answered all of my questions which made me more comfortable. I will update my review once I pick up my car. But customer service was very good so far.

Everything went smooth, and the service is excellent. They really take care of you. Two words: thank you.

One of my best car rental experiences without a doubt. After having inconveniences with other companies I decided to give Miles Car Rental a try… I couldn’t have made a better choice! Their representatives are very friendly and supportive and the prices... wow! It was my chance to rent a very cool car without going broke, loves it! :)

Excelent service!

Absolutely appalling service. The address where we were told to pick up the car did not exist and no one answered the phone despite me calling a dozen times. We ended up having to get taxis to various different points which was extremely stressful. Despite pre paying for the car there was more to pay when we finally got to the hertz telephone booth. To say that this was a stressful experience was an understatement. I would never use this company again and expect that nothing will be done to make up for 2 hours wasted and the cost of getting taxis because of the incompetence of this company.

Made a reservation online and I got the dates wrong. I contacted Miles Car Rental and they solved everything very quickly and easily! I havent tried my rental car, but I am sure everything will be perfect as the service has been up to now!Thanks!

Im in vacation in Miami and I rent it a car at Miles Car Rental. I had my doubts since the price for the rentalwas so affordable and it saidon the website that the rate would include insurance, gas and GPS. It sounded too good to be true, however, I picked at the car at the airport and indeed the rental car had all those inclusions. I strongly recommend renting with them.

Excellent web page, service, and rates. 100% recommended

Best Experience ever. Web site its really consumer oriented and the rates are the best compared with all other major OTAS. Great Job.

Dont rent a car from this company which is a middle man with very poor and dishonest service. Use a real car rental company instead.

Miles is amazing, it´s very fun to rent cars here, Low rates, great cars, nice people to talk or chat with and all is guaranteed.Thumbs up! Best option for Caribbeans!

Put you on hold for a loooooong time if you speak english and I went to the address listed, couldnt find them. What a great customer service

My experience with Luz Quique from Viajemos / Miles Car Rental has been absolutely superb. I have spoken to her on the phone a few times and also via email. She is always quick to repsond and has been so helpful in sorting out my problems and questions. I really couldnt recommend this company enough and I have been completely delighted with the service i have received so far and Luzs customer service has been outstanding. She is professional, polite and very attentive and has really made me feel like a very important customer. My hire car is booked for July so i will post back when i return with an update on my experience but so far my whole dealings with this Company has been fantastic so than you very much Luz - you are a real credit to the Company :-)

Excellent service from Andres!!!!

Awful! I rented a car for today at 11 am, its 12:25 and they are telling me I still need to wait for at least an hour more, unbelievable!

Im glad i went on their website. Saved me so much money!!!

We rented the mazda 5 and on the road the tire broke badly, the automatic gearbox broke down and fixed itself again, we took the car with effort to the beach of fort lauderdale and the one who attends had gone to a Vacation room and there was q to look for it because no one attended. In the end, he told us to go with the car that badly exposing our lives to the airport in ft lauderdale and there to stand in line so that they would take care of us, the worst.

The advisor Anly Sánchez was very attentive and professional. It solved all my doubts. Fair and reasonable prices. Excellent attention and of course I recommend this company.

I was treated by Anly Sanchez. He solved my problem quickly and he was very friendly and kind.

I contacted Anly Sánchez and she resolved all my doubts. Very courteous and helpful. Thanks a lot...

I requested a cancellation due to pandemic problems, and Anly Sánchez attended to me, a love !!! Very kind I explain everything very well !!! I am very happy with your service !!

I have had to modify the reservation several times due to covid and now the border closes in Chile, so far no problem .. Karen Prada attended me, I modified the reservation and everything was ok. They give you all the necessary info ... Thank you!

I had to modify the dates of my reservation and I was very well attended by Anly Sánchez, who solved everything and we were able to take the best option. In times of pandemic, it is very appreciated that they can provide solutions without problem.

Thank you very much for your help Miss Kissbell for me it is a great honor that you have attended me and you have my super rating of 100 stars and as they say in the movie to infinity and beyond, you are a great professional of your profession, intelligent and attentive and you I wish many achievements and successes to come. Again, thank you very much and blessings for you, your family and work team 👌ah I forgot it is not promotion only it is the truth I recommend Miss Kisbell because sincerely she is very attentive and professional, you will find yourself attending you in Spanish or English her extension It is 4004, contact her and they will agree with me a sea of ​​blessings

Excellent service from Ms. Anly Sánchez, very friendly and attentive.

Excellent advice from Miss Anly sanchez as she was very kind and helped me with everything I needed to make a reservation .. thank you Anly

Anly Sanchez gave me an excellent service and gave me many important information to save on car rental. The price was very economical and his attention was very good professional and very efficient. I recommend this company for its excellent service and dedication to its customer assistants.

Anly Sánchez very professional and very nice ... excellent !!!

Anly Sánchez attended me in a very cordial and helpful way.

A very positive experience, Karen Orozco was highly diligent and attentive to my requirements during the reservation process ... Excellent attention and service.

Andres Gil was very kind at all times, he went the extra mile to help me solve my problem. Congratulations on the good staff that your company has

Excellent service. I was attended by Yenny Vásquez, very friendly, very decent, she helped me with the entire reservation process. He knew how to answer all my questions with absolute clarity and sincerity. I highly recommend Miles Car Rental Miamis customer service, I wish all the advisors were like Yenny.

Excellent service, Nicole Maldonado, she treated me very well and helped me with my order. I recommend it.

Super attention from executive Juan Castillo, he helped me make the best decision and save along the way, highly recommended.

Excellent. They canceled my flight, changed my itinerary. I called to see if I could change the hours, and apart from that they were kind enough to give me a refund. Incredible. Fabulous

Thank you very much Miss. Yenny Vasquez for your attention and we are waiting for the next car rental. Happy holidays

I was forced to cancel my trip to Miami due to the Covid 19 pandemic. Upon contacting Viajemos I received prompt service and support for rescheduling. At the moment I am waiting for a better exchange rate and fare to be able to make my trip, with the support of Miles / Viajemos. The service was attentive and I always got the necessary answers.

Good afternoon, Juan Castillo attended me with very excellent attention, it is the second time that I have rented a car with you and the truth is, very satisfied with everything, Juan Castillo is very friendly and cordial. I give them a 100

I booked yesterday 11-29-2020 for the Black Friday offers, I had an error in the date, I called in Guatemala and Ms. Lizbet Quintana. Not only did he solve the problem for me, but he also advised me to obtain a better benefit. Do not waste your time, there are no lower prices than at milescarrental.com, I have used it, I recommend it and I will continue to recommend it.

Excellent attention, particularly Kissbell who helped me a lot and was always attentive to my questions and concerns.

Excellent attention from Juan Castillo, attentive, exact and easy to understand.It has always been easy to clarify doubts and modify your plans with them.

To recommend. I was treated by Yésica Fernandes, very good attention and kindness

Excellent as always, excelent as always5 stars 5 stars

I am mr. jorge rodriguez excellent service

Very good attention from Kissbell Parra, I solve all my doubts. I recommend the service

Excellent service. They even helped us modify our reservation without any complications and offering us the best conditions.

Very good attention from its executive Juan Castillo cleared all my doubts and solved my requirements 100% recommended,

Very good and fast attention ..

Im renting for the first time. Attendant William Ferreira did a great job, including suggesting other options with similar / cheaper prices. He answered all doubts. I do not give 5 stars, as I have not yet used the reservation effectively, so I will only be sure in the future, however, the service was excellent.* one caveat: the value of the reservation enters in USD on the card, however, it must be taken into account that the website gives the discount of 6.38% (IOF) at the time of booking, so that it compensates when the IOF falls on the credit card. Depending on the bank, the exchange rate may change.

Excellent service from the consultant Bárbara Santiago, fast and without bureaucracy.

Excellent service.I am very grateful with all the attention and support of the advisor Luis Banda, since even before arriving in Los Angeles he was constantly interested and willing to help us with the entire rental process and other inconveniences, he is very professional and diligent. My brother and I are very happy with this first experience at this agency.

Excellent service! The lady very friendly and very helpful

Excellent, very friendly Castillo. DTB

I am renting for the first time and I am already very safe and happy with the result. All my doubts Joice answered me and look I asked many questions. In all she had the patience to respond and was very clear in everything. Im sure Im in good hands. Super indication

I was very well attended by Joice Oliveira she is great, I will continue to rent with you excellent prices and qualified attendants, besides providing free travel assistance!

Fully recommended, they helped us to modify our reservation without any complications, without additional charges and quickly

I made a zap service with attendant Joice de Oliveira, what impressed me most was her attention, cordiality and efficiency, really excellent standard!

I hired, paid and was very well looked after by Mr Aderbal. After actually using the services offered, I return to give feedback ... I have already taken the car in the rental company and what I can say is that as always the rental company tried to push me insurance (in Brazil I hired all) the most. They made me sign a term that I would take responsibility for the possible damages, and said that Miles Car Rental was a liar (words of the attendant) for offering cars that Álamo does not own. I do not know which one acted in bad faith. Care travelers ...

Excellent service from Leidy Santodomingo. Im going to San Diego at the end of the month and they gave me excellent advice. I hope the experience with Dollar is as good as it was with Miles.

I was wonderfully attended to by the Aderbal Mendes who got to the top of what we expected. We managed to close 2 reservations and still use a discount coupon I had received, as an old customer.We are always in need of the Travel service and we will definitely be looking for it.I also hope it will not be a problem when you hire the contractor, but he has already informed us how to proceed if this happens.

I was extremely well attended by Leidy Santodomingo, who in addition to clearing my doubts was very friendly and helpful. The experience was great, I recommend to everyone.

Very good attention on the page with the advisor, and very practical and at very favorable prices. We hope to have a good experience in physics. thanks

Great service from Joice Oliveira, simple website and the best prices ... I highly recommend

I was attended by Joice Oliveira. Perfect attendance. Still got a great rate on the hotel. I strongly recommend.

Super attentive, solved our problems quickly and safely

Excellent service.We had an error with the reservation dates and one day after arriving at the Miami airport they helped us make the change.The consultant Yenni Vasquez has an excellent disposition to solve the doubts and inconveniences that arise.

Andrés Gil gave me an excellent service

Good service from Mr. Manuel Forero. But pay attention when making the reservation because the amounts are debited in dollars and IOF is charged, which is not advised at the time of purchase. After contact with Mr. Manuel, this sought a better rate to solve this problem. I was satisfied.

I have had to modify a car rental date made in Alamo through Miles as a result of the existing pandemic and I have been attended by Ms. Laura Camila Mendoza, who has put very good will and cordiality in reaching a solution to the problem. It seems to me a shame that they want to re-quote the car rental that I paid in 2019 at the cost that they will charge today in Nov 2020, because the change is due to a global situation and not due to personal inconvenience. In addition to this, both Miles and Atomo should take into account that for several months I have paid the entire rental of the car and both already enjoy my money deposited in the payment of said rent, but neither the world situation nor the advance payment served to give a coherent response to this situation, which is more than striking to me, since neither a hotel nor the airlines nor others have behaved in the way that Miles or Atomo did. I regret this, because the attention of Mrs. Laura Camila has been impeccable and has nothing to do with the bad attitudes of both companies.I am a legal lawyer in Argentina and I did not expect to find this situation with an agency of the importance of Miles Car Rental.Best regards.Diego Camerlingo.ID 18383707

The attendant Joice was wonderful, made us an excellent service.

Contact only p praise service of Joice, polite and patient. Thank you

I needed to change the place of pick up and delivery of the car and I was super well attended ... I paid an extra fee, but I managed to change!

Excellent attention and clarity in the information, Yenny Vasquez thank you very much for your advice

I would like to congratulate Kely Gomes, from the first contact via chat and then via phone, she was extremely helpful and mainly efficient, I was never in any doubt or fear that the rental would go wrong, in short I rented a vehicle for a period in Orlando, but then I anticipated the outbound flight by one day and extended the return flight by one day, so I would have to rent 2 more vehicles one for each additional day of travel, I would have if it werent for Kely Gomes, who promptly canceled the previous reservation, made a new reservation, changed the vehicle type to a category above, made the calculations of the new payment and gave tips on how to hire the Sunpass, I was impressed with your service Kely Gomes, congratulations. There is no possibility that I will ever rent another vehicle that is not with you.

Excellent attention, easy communication, we communicated with Yenny through the chat on the website, the page went down and she looked for ways to continue attending to WhatsApp, clarified all the doubts and gave us some recommendations, reservations can be consulted directly at the websites of the car rental companies, if you have questions, she is the right person to solve in a kind and timely manner

Very good attention, worried and compliant. Especially the executives Yenny Vásquez and Natalia Laverde. I would rent a thousand times with you!

Excellent service from David Herrera over the phone, helped me decide for the best option on a car to rent in the USA!

The service provided by Mr. Manoel Foreiro was top notch. It was accurate in the information and clarifications. Grateful

Yenny Vasquezs attention very good. Concrete answers and clear information. I hope to always have a good attention like the one I have received now.

I made the reservation unintentionally (I dont remember how) and very close I was notified by Email. I found the price very good compared to the others and stayed with it. I had problems losing my connection and during the trip I had full assistance from the staff who remade my reservation keeping the price. At Alamo in Orlando, because of their clutter, I took a different car and commented on the operation, she again gave me all assistance and even checked if prices were maintained. Anyway, the price was the best I could get (not even after hotwire), the after-sales service was fantastic (for me the difference in a company) and they still speak my native language, which in some moments can be crucial ! If they maintain the quality standard they have today, I will be a loyal customer. Totally indicate !!!

Yenny treated me perfectly, had patience and resolved all my doubts, it is best to worry until I have the vehicle

I had an amazing experience with miles car rental.The person who was super nice and kind to me was Renata. Patient, attentive and sought to best meet my needs. then I have to thank the seriousness of the company and its employees will make my super quieter and enjoyable trip!

I would like to commend the excellent attention I received in my Fort Lauderdale reservations made by the employee. Renata da Silva. In addition to operational efficiency in service I want to highlight the kindness and courtesy she demonstrated throughout the rental process. It should be considered a pride to have an employee with such performance and professionalism.

I used Miles Car Rental with the operator Alamo. I had no problem. The reservation was registered correctly with Alamo, the vehicle was available. The charge was made in advance, so I didnt have to pay anything on the spot. The choice of insurance was also correctly made and was included in my reservation at the time of rental. The insurance amount was less than the rental offered directly on the Alamo website. I recommend it to everyone.

The support received by Yenny was great, they helped me to correct the reservation clearly.

Very good Yenny Vasquezs attention, answered all my doubts and was very clear in the answers, I will definitely use the service again. Greetings.

Excellent they resolved the change of location without problem Miss Leidy, I also explain all the charges and information clearly and kindly

So far, the times I used the company, I was very well attended.

I would like to congratulate the assistance of the collaborator Kelly because I had changes in schedules and airports and she solved all the problems without impacting anything, including financially, the itinerary of my trip. Thanks to Miles Car Rental Miami for the service provided and the problem solved. I recommend!!!

The lease was good. The car was in excellent condition, the search between the airport and the hotel was quick and the staff attentive.The only complaint is that the lady who attended us at the Embassy Suites Hotel was in a hurry to leave and did not explain how to get out of the Hotel parking gate without the ticket, and we had to seek the help of a Hotel employee .One recommendation I would like to make is regarding the amount of fuel, the method used is very confusing. She handed us the half-tank car plus a speck. When we went to refuel, we ended up filling the tank and delivered with more fuel than when we removed it. If there was a policy of always delivering with a full tank, it would make life easier.Otherwise it was fine.

Chat service is very good, they resolve all the concerns that you present

My experience went far beyond what I expected. Great service by the advisor from Brazil. Very helpful, attentive leaves no doubt. What you hire is really what you get, with no unpleasant surprises in hr getting the car. Cars (there were two) spotless. Revised and performing great. I will definitely use again.

Thank you very much Yenny Vasquez for your help with our car bookings, very good attention, I recommend.Thank you very much Yenny Vasquez for your help with the bookning of our automobile, very good attention, I recommend.