I was in the process of buying a car from this dealer just to find out they sold it to someone else after a week of communications with the sales person. I had given authorization to run my credit card for the deposit, completed online credit approval AND submitted a hard copy credit application. I had discussed and agreed to the terms of transporting the car since I am out of state. When I called and spoke with someone in management I was advised that I would be receiving a call from the General Manager. I have not heard from anyone. BUYERS BEWARE!

Mercedes would never have done me this. I am totally dissatisfied with the “service” or lack there of service I received at this “dealership”. I brought my vehicle in as a drop off after I called and confirmed that I could. The representative I spoke with told me it was an urgent matter and I would be assisted due to me having brake issues. I checked my vehicle in with Amanda at 9:00 a.m. and she assured me my vehicle would have a diagnostic done by lunchtime AND that she would put me on this so called “list” to get a loaner vehicle. Thank God I received a call to go have breakfast so I didn’t have to wait there, otherwise, I’d be spending the night. I left, had breakfast, and ran errands with a friend. It’s now one o’clock and I called to get the status of that diagnostic, I was transferred to Amanda’s desk twice and she did not answer. I left a message with her apparently for nothing because she never returned my call and the representative (Joseph) claimed he would leave a message for her. Here comes three o’clock and still nothing. I called back and spoke to Joseph who again transferred me to liar number one, Amanda, and still, nothing. Joseph then proceeded to tell me he would call me back. No call. I called him back an hour later and liar number two, Joseph, tells me that my vehicle has not been seen yet, however, I’m at the top of the “list” to get a loaner vehicle. I later found out that was a total lie! I called the next morning and spoke to Tina who gave It to me straight and said when vehicles are dropped off, there’s about a three day wait before your vehicles is seen and due to Covid, there are no loaner vehicles. I told her “so I was just flat out lied to”,she agreed and at least apologized for the lies her coworkers told. I would have prepared accordingly had I been properly educated by those employees. This is bad business, very tacky and unprofessional and I do not appreciate being lied to and having my time wasted. This is unacceptable and needs to be rectified. I’m an entrepreneur and take pride in running an honest business and having my customers trust me.I will definitely be escalating this up the proper channels. This was absolutely unacceptable and Infiniti needs to do better.

I was able to make an appointment for oil change and tire rotation. Upon available, they told me how long it would take. I was surprise that I was finished in the exact time. Thanks

Everyone in the Service Dept. is always so helpful, kind and respectful. They’re the very best!

The people at this Infiniti were really great, no problems. Service has been pleasant so far. Good experience.

According to the Carfax report, my 2019 blue Cayenne was sold to the first owner by this dealership. They put a GPS on the car which drained the battery after two years. Replacement cost was $2600 for the battery of this car and it was not covered by warranty as the car was altered. It also took three weeks to find the source of the draw.Update: Contacted the email they provided here and nobody wanted to discuss anything. Their response here is just for the show.

Not sure where to start. From the greeting to the customer service to the showing of the cars, my experience was horrible. I couldn’t feel lesser than a customer shopping around for a car. Instead I was stereotyped into being told, the company’s that finance the vehicles are Bougie, immediately the rep ended our conversation and walked me to my vehicle. I do not recommend this dealership if your shopping around for a new/used car.

This is the place to bring your Infinity.The staff are all very Professional and knowledgeable about my vehicle.The service was quick and thorough and I was on my way in no time. Thanks to all.Jody Di.

Service met expectations. Staff was friendly and helpful.A negative - I asked for oil and tire maintenance. I was called and told that windshield wipers and internal air filters needed to be changed. That was good to alert me. But the pricing was ridiculously expensive for wipers and filter. I will consider getting service elsewhere as a result.

Service Department, Mr. John is so nice; he makes sure that I have received the best quality services. Thank you, Sir 💛

I have only experienced great customer service at Ray Brandt Infiniti. I recently worked with Thaddeus Greenlee who was most helpful in finding a vehicle that had everything I was looking for at a price I could live with. This is my second Infiniti and I am very happy with it.

The team at Ray Brandt Infiniti did a great job with everything I asked of them. Outstanding customer service!

If I could give 0 stars, I would. I was very frustrated with my entire experience. Infiniti had my car for 6 weeks, 3 of which they had no idea what was wrong with my vehicle. The lack of communication was extremely dissatisfying. I never heard from them unless I called them, which I did at least twice a week because I was left in the dark on everything that was happening. I would have liked to get at least weekly updates on the status of my vehicle but that was not done. For the last 3 weeks they had my vehicle they told me the parts had arrived and it would be ready the following week and when I would call, again because no one ever called me, it would not be done because they only thought they received the parts for my car. This left me very frustrated and I will not be coming here for service ever again.

Top notch Service Dept.On a Saturday while i was trying to pack for a trip my lift gate wouldnt open but the Ray Brandt Infiniti service departments didnt have any available appointments. Javier Salmeron the Service Consultant went over and above the call of duty to get it open and functioning again.Javier even took the time to show me how to reset the lift gate opener.I always say that the salesman sells you the first car but Service Consultants like Javier Salmeron will make me return to buy my next car.Thank you Javier Salmeron and Ray Brandt Infiniti.Will B

Excellent Service! Great staff Tim was great made it easy to get service done. Ive installed racing suspension parts on my car and it lowered the car a bit. Most places that does alignment wont even try to do the alignment.100% Glad I went here the Techs here are very skilled. I expected to wait an hour longer for my service to be done. However it finished faster than I thought. The Car feels amazing Thanks alot guys! AAA+++

Friendly, always willing to help.

Have made 2 attempts at purchasing a vehicle at Ray Brandt Infiniti of Metairie.The first attempt was 2 years ago.The sales person and manager kept changing the agreed about price of the vehicle. After the second time this was done, we drove an hour and half away to Ray Brandt of De Iberville. We purchased a Qx60 for my wife with a courteous and very attentive sales staff and no changing or haggling of price.My second attempt was this week, we decided to try Metairie location again.We were very interested in purchasing a Qx80. The vehicle was at another location. The sales team said they would pick it up and that it needed to come to their dealership anyway. We set an appointment for Thursday at 4:30. We received multiple calls and emails, even a call from the Sales manager confirming appointment and that the vehicle would be there.Hours before meeting, I was informed the vehicle was not being moved and I needed to go look at it, at the other locationon the West Bank. Extremely disappointed with Metairie location. Hate to not spend my money in Louisiana. We will be going back to De Iberville location where we have always received top notch service even on repairs.

I reside almost 2 hours away and called to receive a quote on a set of tires. The guy told me it cost $236.00 per tire plus labor and taxes. Once the service was completed I proceeded to the cashier area to check out. The bill totaled almost $1600.00. so I asked to speak with someone. The service provider told me thats what the guy had quoted me on the phone. So he attempted to overcharge me $316.00 per tire. While discussing the fall out, I ended up getting the tires for $262.00 with the customer service guy coming out of his own pocket to pay the difference. It is a disgrace that women still face these barriers while attempting to get much needed services with billion dollar corporation attempting to get over on its female consumers. I was taken back by the whole process and will be trading this vehicle off for company thats honest and values every client. The most fustrating part was all the tire prices he showed me in the system for my vehicle was two hundred plus dollars so where did the $316.00 price take originate from? I will definitely be calling corporate first thing Monday morning. I also instructed the representative to check his call log and recordings and he can hear for himself what the guy quoted me over the phone. Im so disappointed with Infiniti and the entire experience. I would not recommend this company to my enemy!!!

Ray Brandt Infiniti SERVICE Department provides a top-notch level of service and quality work. They are very accommodating to their customers, which is important in todays world. Personally, they are always so helpful with my wife, who arrived to service her vehicle at Ray Brandt Infiniti with an 8-month young infant in-tow. Greatly appreciate the courtesy and professionalism of the Ray Brandt Infiniti Service Staff, and Mr. Brandt would most definitely be proud of their efforts if he were still on this Earth today.

We recently purchased a certified QX60 from Ray Brandt.There were a couple of things that needed service. Our salesman, Chris Doize, went over and above what you would expect. Chris made doing business with Ray Brandt Infinity a real pleasure and we highly recommend him.

Came in for a simple oil change. Arrived at 12:30 and it’s now 3:00 pm and still waiting. Unacceptable waiting here for two and half hours plus for an oil change

After working with Victoria Revels for a week I was prepared to drive from Shreveport to Metairie to purchase a car . It is a 2018 Infiniti Q70 Stock: IP5594 for $33,399 as posted on their website.I received a call from Troy Morrison and I was accused on going back and forth on pricing with Victoria. However, there was no back and forth I only mentioned the differences in prices that they placed on their website. Never the less, I was told that they would honor the lesser price posted and received a buyers order for that amount. Troy went back on his word and the signed buyers order and priced the car at $36,995. He mentioned not making money and referenced the factors of finance charges. I have e mailed Calvin Liggett and Fred Mena and I have yet to receive any acknowledgement.

Ray Brandt Infiniti has always been great to me.

Mr.Tim Milam Was Great, Answered Every Question I Asked About My Car Honestly..

As always I have great service and conversation. The good people here know me and my car, and all of our quirks and it is always a good experience.

One the best car buying experiences that Ive ever had!

They been having my car for a month for something simple

Gary made it happen, finally after 2 previous failed attempts

Ray Brandt INFINITI excels at being customer-centric! They understand the normal hassles associated with car buying and service and do an excellent job to make your time there pleasant and convenient. Sales and service leadership are definitely setting the right tone and the employees follow suit. Great buying and service experience. I can only assume the other Ray Brandt dealerships are similar.

I had my car serviced on 11/10/2020 at this facility.When I retrieved my vehicle. 502.00 dollars was stolen out of my vehicle. I filled a police report also call consumers affairs. Which stated they would send my information over to a manager. Hours later someone did respond to a message I left on the internet whom also said. I will have the manager to call you back whose name is Troy. Never called or came out to see what even happened or why a police officer was assisting a customer on the property. This is so UNPROFESSIONAL of this establishment. I feel like no one was concerned about what happened except for the service man. I am a victim and I feel betrayed by whom ever went through my vehicle at the infiniti dealership wow thanks a lot.Lisa D

My experiences have always been exceptional, as has the car.

The service was GREAT! EVERYONE was very helpful and kind....especially Mr. David Jones, so glad that my first experience was with him. I will be returning my business. Thanks again!!👍👍👍

Great place to shop. Awesome prices. No pressure.

If youre looking to purchase a car, especially if luxury performance and reliability are on your list, Ray Brandt Infiniti of Metairie is a must stop!What a pleasure to do business with! Whether new or used there was never any pressure to get a deal done. No pushy sales people here! Mike Truxillio, Internet Sales Manager, was knowledgeable and professional and took his time showing us the features and benefits of a Q50 that we ultimately purchased.Joel, the finance manager and Fred the GM worked to get us a great deal and terms that made sense . Their service manager Javier, was introduced to us ( an expert on Infiniti cars),as we toured the dealership. Probably the best service dept Ive ever met, but Ray Brandt people are a cut above.If youre in the market for a car, do yourself a favor and visit the staff at Ray Brandt Infiniti of Metairie located on Causeway Blvd near West Esplanade in Metairie, LA. Youll be glad you did!

Open til 530 pm currently

Great customer service, even when arriving to drop my car off at the end of their workday. Javier was very friendly and efficient with getting my car the needed maintenance.it was so easy with the text and link to the website for what repairs were recommended and I could sign off for it without any difficulty even while at work.highly recommend this dealership. thank you!

Great staff and service. Service department 2nd to none.

Our experience at Ray Bryant Infinity was a very pleasurable experience! John E. Morgan, Jr. Was very inviting, pleasant and very supportive from beginning to end!! He was very patient with us. I love when I get a salesman who makes a sale about the customer and not about their pocket. John didn’t try to push us into something that we didn’t want. He listen to what our needs and desires were and took us straight to the car we wanted. I work in customer service and some of the main factors of customer service are, ask open ended questions and listening to the customer to see what the need is.John hit it out of the park!!Arthur, the finance officer was very pleasant also! We really enjoyed our time with him as well. He made the atmosphere very comfortable and personable.Thanks John and Arthur for everything,Darryl and Clara Johnson

Love love love!! So happy got what I exactly what I wanted!!

I was already approved through my credit union for a car. When I got there the salesman and finance manager asked if I would finance through Infiniti so I can get certain perks, well I agreed. Later found out it was through an online bank that I never heard of with double the interest rate . It is my fault for not looking at paperwork before signing but no one informed me of the change in financing. I feel taken advantaged out. I’m a single mother of 3 and was without a car for months and I think they knew how desperate and not informed I was. Different people kept coming in the office where I was sitting alone and telling me to sign here print here etc. I would give my experience minus 5 stars.

Always a great experience when I bring my car in for service. Javier is great. Only thing is that my car was not clean after the service was provided. I look forward to the car cleaning.

Great customer service in the parts department, the only interaction I had

Good service and dealership.

Amazing customer service. My only complaint is this. We are in the hunt for a new one and no one has ever tried to upgrade us into a new one. I love our customer service rep....he is amazing but my wife and I spoke about it and we thought they would have approached us. Either way, we will be using you for our next purchase and all servicing.

Service is always timely and professional.

Quick Quality Service with a smile. Tim was excellent, explained everything going on with my car and fan repair needed, and kept me updated by phone as to status. I was able to bring car in on a day when loaner was available so that my kids and I did not have to wait at the dealership for several hours. Repair, oil change and tire rotation only took 3 hours. Their waiting room is fully equipped with everything one would need. Thanks for the great service.

DavidHandled my issue quickly and to my satisfactionNo complaints here

Javier is awesome!!! Great waiting atmosphere!!!!

Excellent experience every time I go to Ray Brandt Infiniti. The service I receive here is above and beyond any other dealership in the city.

Had engine replacement when i received it back i had to brink it back the next day due to a fault in the transmission. although the people working there were very nice and respectful

Awesome team! Amazing customer service! David Jones is always friendly and gets the job done! I purchased two vehicles from Ray Brandt Infiniti and have not had any problems whatsoever. Wish I could give more stars!

Tina, at Ray Brandt Infinity in Metairie is the best! She is thorough, kind and competent. She books appointments quickly and gets you in and out with a loaner car. We have used Tina for years and truly love infinity’s service because of her!

David Jones and his service department were fantastic. They went out of their way to make sure I knew what was going on and what to expect.Very impressed!

David and April were wonderful. I was hesitant to stay when I pulled up and saw the long line of cars but April came to us right away. We sat in the waiting very briefly before we were called into Davids office. He was friendly and knowledgeable. It was a true pleasure to be there. Oddly enough I had a great time and it didnt take long for my car to be serviced. I will be back

Always great service!!

Thaddeus was great. We left on the road with a new infiniti

I had a great experience. I worked with the newest member of your team. His name is not mentioned in the list. His name was Mr. Smith. He was brand new.

We had a sales problem and went to the Manager about it, he went above and beyond for us. He was very professional and personable. Thomas is a great leader and it was a pleasure working with him and Kenny.

Everything in the transaction of buying my new car was great. Sales person,Mr Christ was very accommodating.

Very easy and straightforward experience. EXTREMELY knowledgeable and patient salesperson, Dustin. We negotiated the price over a few visits and phone calls. I was skeptical that when I came back to sign the paperwork everything would be as they said. I was pleasantly surprised. Would definitely recommend.

Annie is the best service specialist that you will ever find. My vehicle was having AC issues, and my manufacturer warranty expired, so I was at the mercy of my extended warranty. Unfortunately, the warranty provider made the repair process more difficult than it needed to be. Annie completely took the stress out of the whole experience. She would go above and beyond by contacting the provider multiple times a day as well as give me updates every step of the way. She made an extremely tedious process absolutely painless for my husband and I. We do not want to business with any other dealerships because of the amazing customer service we received at Ray Brandt Infiniti.

Would like to thank Andy for helping me choose my new beautiful infinity. He was patients and willing to give me all the information I needed. And was always available... I am very happy with my new infinity!!!!!

Ray Brandt Infiniti staff always does a great job when I have service done.

Best experience ever at a dealership. Prices was great. Did not feel pressured. Paperwork fast.Wanting buy a new car? Go check them out.

Ryan was awesome. I had the full inspection and decided to buy 4 new tires as well. The process was seamless and proficient . Ryan was a huge help in getting in touch with me throughout the day. He went above and beyond the norm when I asked if I could have my engine cleaned At the end if the day when I picked up my car, at quitting time, Ryan took the extra time to power wash my engine. Something I had asked for the last few trips to this facility, but it had not been performed.The young lady at the service desk was also pleasant and apologized to me, in not knowing that I had an appt but had waited for almost 2 hrs. Shes always most helpful too.

My Experience was above and beyond, honest and transparent. My service advisor was Timothy Milam. Timothy set the right expectations when it came to my bill, time of repair and consultations. I paid money but I was more than satisfied with my service. Thank you Ray Brandt Infiniti of Metairie and thanks Timothy Milam. Highly recommend for servicing your nissan or infiniti products.

Andy was awesome ... service was prompt and helpful. I had my children with me. He helped keep then satisfied while we handled the paperwork and i drove out with my car in less than an hour. : )

I would like to give a big thanks to Andrew and Bob for selling Me my car. They took time to let me decide what car I wanted and I really appreciated there help. And I would recommend some of my friends to you all. Again thank you so very much for your help.

Javier (in the service department) is fantastic in every way! He is friendly, efficient, accommodating to all of my needs and so professional! His extraordinary customer service reinforces my desire to continue buying Infiniti cars. By the way - I had never met or spoken to Javier previously.

First time in for service, really good experience. Came in to get nitrogen in my tires, the representative took it upon herself to check for nails and found a nail in my front driver tire. Very knowledgeable service Manager.. No snacks but, Overall great experience. I probably didnt need the cookies anyway!

The people at Ray Brandt Infinity are always helpful, knowledgeable, fast, and friendly. Not only is service speedy, but they return my car is so shiny and clean that friends ask if I got a new car.P.S. Latest repair visits were as great as ever. They diagnosed the issues and had them repaired quickly and professionally, so I was back safely on the road by noon. When i have a maintenance issue, Im so grateful I can depend on Ray Brandt Infinity.

I dropped my car off at 11:30 am and it was ready by 3pm!! Great service and excellent communication. Tim Milam explained everything to me as far as cost and expectations. He kept me updated every step of the way. I wouldve given 5 stars if it wasnt for the fact that my dad spotted one of the service mechanics at the Wendys in my car test driving. Definitely wouldnt have expected to hear that. Very unprofessional of them.

“Pleasant Salesperson”Victoria displayed a very calm demeanor in her approach to selling. She explained in detail every question we had regarding the vehicle. She was very knowledgeable from the beginning to the end of the sale and was a joy to work with - more salespeople should be like her. My wife loves her new car! Thanks Victoria!!!

Great place. Staff accommodating. Great coffee!It’s been just about 2yrs now and this place is still Amazing! Javier is the best! Charming, informative and efficient. The entire staff is pleasant. Don’t hesitate. Migrate. It’s worth it!

Ryan was awesome. He took us in right away and had our issued resolved in less than an hour. Highly recommend. Thanks Ryan!

I thought it was a bit pricey for what was done.

Always a great experience. Staff are very polite & professional. Only issue is it takes a while to get your vehicle back. I guess everyone appreciates great service. Thank you & happy holidays.

My wife and I enjoyed doing business with Ray Brandt INFINITI of Metairie, LA. John was very knowledgeable about the model we were looking at, and he explained everything to us in detail. He was very professional and a pleasure to get to know. Everyone at the dealership was helpful and kind. We love our new INFINITI, and highly recommend Ray Brandt INFINITI of Metairie!

Best car buying experience in my life! Professional and courteous from start to finish. Made the experience so easy! Highly recommend !

First of all, Tina got me in for a same day brake job! Dave Jones was my service agent on 7/29/19. He got me in quickly & provided clear estimates relative to the work to be done & how long it would take. All went well! Very grateful customer!

A great place to visit when your car is been services.

Great group of people. Very willing to make your purchasing experience a pleasant one.

Very pleasant employees! Great experience! Done in a very timely manner. I highly recommend Ray Brandt Nissan.

From my appointment drop off through picking up my car the service was professional, through and pricing reasonable. Ann called me before any service was performed. She also gave me the cost without taxes before the services were started.

Had to call twice to speak to service - everyone busy & no return call after 30 min. Brought car in for unscheduled service because had nail in tire. Was told it would take 1 to 1&1/2 hrs. Took 2 & 1/2hrs. Did provide transportation to mall to wait but would have asked to be taken to work had I known how long it would be. Staff was pleasant -just extremely busy.

My Experience at Ray Brandt Infiniti exceeded my expectations! From the moment I made the call to the dealership to the moment that I left in my new car I felt that I received 5 star customer service . My salesperson Robert was the best ! I highly reccomend doing business with this dealership .

Always great service. Friendly people, both service & sales, who know you by name. David took care of the service issue, and it is always nice to talk to Victoria and Tom when I see them.

We had an amazing experience purchasing our new QX80! The sales agent, GM, and finance manager were all very friendly, personable and professional. No hassle. Easy negotiations. No pressure to buy! If youre wanting a luxury car I strongly recommend Ray Brandt Infinity.

My dashboard light was on saying that I needed air in my tire. I had a nail in one of my tires. Everything was taken care of at no charge, because I had purchased a warranty for my tires when I bought the car. Everyone was as nice as could be, as usual. I would highly recommend your dealership.

The service was excellent. Nobody was pushy about purchasing anything which I appreciated. Each person we dealt with was very professional and they worked with us to make us comfortable on purchasing the SUV we wanted. We highly recommend Ray Brandt Infiniti. Thank you Terry and Nick for taking great care of us.Update: Service was excellent as always. Ryan has always taken great care of me. Then I showed up after service closed and did not know it to pick up my car. Lisa still made it a point to go out of her way to get me my car. They always go the extra mile.

Swift but courteous service...explained clearly what would be done, then confirmed with a follow up call...describing what needed to be replaced upon their multipoint inspection...called a couple hours later saying work was completed and car was ready...CLEANED and ready. The Brandt service Rep, Annie, she is the one who coordinated the whole thing superbly!

Brought my infinity QX50 for oil change and tire rotation. Was greeted as soon as I pulled up and was taken inside to wait. The waiting area is clean and nice with refreshments available. Got my clean car and was on my way in about an hour. David Jones is the best!

Great buying experience...Andrew was knowledgeable, kind and patient...he helped make my buying experience with infinity a great one. I turned away from infinity a few years ago due to a bad experience with a previous sales person. Andrew has given me faith again and I am so in love with my new car. Thank you AndrewBerny Dupree

I highly recommend buying your Infiniti from ray brandt I just bought my third infiniti from them and I would like to thank Troy Morrison And Bill Ghrist for being patient with me and making this experience smooth and easy and the service team is great here to..I will definitely buy my next Infiniti with this dealership.

My experience with the service team at Ray Brandt Infiniti has been great. Tim is very professional, knowledgeable and communicates very well. My past experiences at other shops was always a hassle when it was time for the car to go in the shop and I never really knew how long it would take. Tim makes this process stress free offering a loaner vehicle and communicating every detail. I will definitely be going back to Tim next time.

Another positive experience at Ray Brandt. Great salesperson, Victoria made the process easy. Only downside was that I was talked into a tire maintenance which raised the note without my being able to rescind it. I have not had this happen before.

Great car buying experience! Communication was on point! Staff was helpful and provided answers to all questions and was willing to walk me through the process.

Great customer service. I arrived, was greeted by a friendly service associate who got me set up with my loaner car and reviewed the items on my car that needed to be fixed. I returned that afternoon to pick up my vehicle that had been serviced and cleaned. Thanks for making this process so easy!!!!

The Ray Brandt Infiniti service department is fantastic. Outstanding communication about options for handling necessary car repairs and elective maintenance issues. The staff are all friendly and professional. Joel goes above and beyond any of our expectations. He makes these transactions as painless as possible. I have had beautiful new loaner cars when maintenance was going to take a good bit of time, as well as, have been dropped off and picked up at the mall for faster services. And for those times when waiting, the coffee/refreshment bar are a nice extra.

My salesman Dustin was knowledgeable of the vehicle I came to see. He was respectful, friendly and made the entire process of purchasing my vehicle very relaxing and an enjoyable experience. Great place.