Last month I was going through the transition to make the switch from Planet Fitness to new personalized gym, and couldnt have made a better choice for me than Mentor - FITWORKS. Staff is super friendly, grounded in what they try to achieve towards, and is very transparent. Always willing to work with you toward your goals whether its just a regular membership, personal training, or fitness classes. And if a machine is down or not working properly they always get someone on top of it to fix it as soon possible. That was my number complaint about Planet Fitness, because it felt like my annual maintenance fee never toward any of my complaints for broken/unusable machines that I had been using for 3 years. Make the switch if youre ready!

The entire staff has done an amazing job of keeping everything safe and sanitized since the very beginning of the Covid pandemic. From top to bottom the entire staff is warm, inviting and attentive to the needs of the members. Add that to the fact that they have an abundance of top notch equipment to meet your fitness needs and a sauna to relax on after your workout this is a great place to achieve your fitness goals.

Grateful and Thankful I am able to be a member at Mentor Fitworks. Been a member since I was 14 and they were across the street where Staples is right now. Clean and solid equipment, nice members and real affordable. (Under $30 a month)I wish they would get rid of one of the Smith machines and add another decent power rack and update some of their equipment since much of it is original from when they first moved here 10 years ago.

Giving only 3 stars.Recently corporate cut childcare hours from 8 till 7.30 pm, so basically now many parents who cant come early because they work, dont have time to workout. I spoke to several parents, and some say now they cant come at all, because if they start working out at 7, and have to pick up the child at 7.30, its better not to come at all.Very poor decision was made by the corporate, it does not benefit already struggling parents. Cutting hours has nothing to do with COVID, it only saves couple dollars to fitworks. Pathetic move.The manager offered to give me a little refund, but the thing is: I dont mind paying. I want the service.Second, this club is expensive, but I dont mind. I was paying extra because they have sauna, thats a big deal for me, but now with Covid restrictions sauna is closed, and their membership price needs to be adjusted Id say in half, for the inconvenience. I brought it up to the manager, they can only offer to freeze account. Doesnt make sense. So you still pay a full amount for less services or sit at home.In the past, I was experiencing a constant battle with obnoxious or offensive language music, especially loud in changing area. You really need noise cancelling headphones to workout. Cant relax in sauna listening to underticke my tummy, babe. This music needs to be appropriate for all ages, even my daughter was asking me uncomfortable questions. Mentioned this to the manager 3 yr ago, and a yr ago. They have changed it for about half a year. Sometimes its good, sometimes its bad again.I would love to give 5 stars to their staff ONLY. They are the best, super friendly, no complains there. Everyone is doing their absolute best. Facility is really clean.But for the poor corporate decisions Id stay with 3 stars.

Lazy staff

Thank you for being a part of our community. Bringing the opportunity for improved health and wellness to people is so important. Fitworks is a terrific facility.

Front desk personnel is awesome

My home away from home! Great gym with everything you need. Very social environment and equipment for every level. The sauna is a huge bonus as well as the cardio theater! The child care is scheduled perfectly and the staff are so friendly, my kids look forward to going! Highly recommend this gym!

I liked the club well enough. It was inexpensive. Great selection of equipment. The staff is not overly friendly, but they are not rude. So, taking it at face value-- a budget fitness club-- Id give it 4 stars.Watch out for their contracts -- they auto-renew.I moved CA, 2500 miles from the nearest facility at the end of my contract. It auto-renewed, and they automatically debited my account for a few months before I caught it. Once I did, though, they were friendly and worked with me to override it.It annoyed me at first, until I realized it was an industry standard. When moving from LA Fitness to Golds Gym in Los Angeles, I had to mail a letter declaring my intentions. I do not like the practice, but even the YMCA adopts it.

Great gym and really helpful staff. The entire place is clean. Parking is easy and close.The cardio Cinema is great for clients who enjoy a movie while using treadmill, elliptical, or stationary bikes. The main room is equipped with every imaginable type of equipment and several TVs. There is a childcare facility in house, numerous group classes, sauna, and locker rooms with showers.

Mentor Fitworks is amazing!!! Ive been a member here for the past couple years now and have had no complaints. Everyone that is on their staff is a genuinely nice and CARING person!! Starting with the member reps and front desk, I have seen them go out of their way to help people with problems and questions! They explained every step in detail when I joined and have had no problems since! Kelly, the owner operator, definitely knows what she’s doing by surrounding herself with great people including her assistant Ashley. I recently joined there Team training boot camp (after giving me a 4 class tree trial to see if I liked it) and Im addicted!! The trainers that teach the class are phenomenal and very understanding. I cheered at Akron University and played sports in high school and didnt think it would be worth it compared to training I did for those sports but I was definitely wrong! Strongly recommend at least stopping in and checking it out. No doubt its the best gym around.

Love working out at Fitworks. The trainers are GREAT,they know how to get the very best out of me. Group training has been great too, I love the variety and new challenges each and every class. Thank you Fitworks trainers. :)

Fit works is a very clean facility. Ive been trained by three trainers and there very knowledgeable and helpful. The staff is very friendly and nice. They are always helpful when I ask them for something and never mind going out of there way to help. I definitely would recommend working out at mentor fit works.

This is a great place to get in shape. It has a friendly environment with well maintained equipment. There are plenty of classes and programs for anyone who wants help and the staff are very friendly and always willing to help you out.

The gym itself is okay. Wish I could say the same about their customer service.If you give a customer false information, at least have the decency to own up to it. Dont patronize them with words of feigned assistance knowing you have no intention of following through.Very disappointing.

The new Team Training is awesome! The trainers are all great. They are all very knowledgeable and motivating!

This is one of my favorite gyms since it allows all levels of lifters or athletes. This gym provides everything that I need, cardio, free weights, guided machines, personal training, and even a cardio cinema. Even has a play place for kids. If your into using boxing; sure! They have punching bags which are nice after a long arm day. To top if off this gym has a sauna which is great for relaxation.

Best deal for a gym in the area that also has a dry sauna.

I can honestly say that this could actually be my second home. Everyone from Kelly the boss, to Ida at the front desk, Kelly Mc the personal trainer and all the employees are super. Not only are they helpful, but they are friendly!!! The gym has so much to offer. You can workout on your own or go to the classes or even hire a personal trainer. There is no reason to go anywhere else, when they have it all. From young adults to senior citizens and those in between, there is something for everyone.!!! Plus they keep it very clean and maintain the machines. Thank you all, you are the BEST!

I Love Mentor Fitworks. It Frickin Rocks. I finally started doing TRX Training (google it) after resisting for a year, and lost 22 pounds my first ten weeks. I joined the Team Training when it started a couple months ago, and my workouts got even better. What happens, is you end up doing more workouts, because it is a flat fee per month, and the more workouts you do, the less cost per session. Sounds weird, but it works for me, and everyone else that is into the Team Training that I have talked to about it. The trainers are so good its ridiculous. These people should be out in Hollywood training movie stars for real money. I would single a couple of the trainers out, but they are all so good, its difficult to judge. Another nice thing about being in training classes, is you dont have to think, you just do what the trainers tell you. It almost becomes passive. Just show up, and you cant go wrong. Its habit forming.

Great people, great equipment, clean environment. Also staff who always have a smile and words of encouragement.

I’ve been a member at Fitworks in Mentor for 3 years now. I can’t understand how this place could receive a negative review. It’s always clean, it is huge, and it has plenty of equipment. I haven’t had one negative experience here. The price is pretty cheap as well!

Been coming here for years I really love this place get to see a lot of the same faces all the time the training staff management staff for excellent place is very clean and has very large selection of equipment, and cardio equipment

Good gym with nice equipment selection. Good value for the price.

Fitworks has a solid complement of free weights, machines, and functional strength training equipment. The training floor is grouped logically which makes for good training flow and minimal downtime moving between exercises. The lockers and shower area are kept clean and they even have a dry sauna.I havent seen any gym in this area so well equipped. Fitworks has ~4 times the number of cardio machines (treadmill, elliptical, bikes) as their newest competitor and a greater variety (step mills, rowing machines). Same for Fitworks strength training gear... lots more of it, multiples of many pieces of equipment, and a much greater variety of equipment. This means more workout variety, good flow in your workouts, and less waiting to use equipmentFitworks listens to their customers. When asked to provide more lower weight dumbbells (5,8,10,12,15 lbs), they gave us multiple sets in not just the free weight area but also in the cross training area. They also provided the light weights (2 and 3#) I need for my rotator cuff rehab program.If you are serious about strength conditioning or cardio, there really isnt a better gym in Mentor.

I workout at Fitworks in Mentor and I love it. The staff is helpful and friendly. I look forward to going to the gym!

The staff is friendly and the personal trainers are very helpful in helping you to establish and achieve your fitness goals.

Acceptable gym but it didnt fit my needs as a 23 hour gym and was more expensive than the competition.

Kick A** Classes! The clean Mentor facility has professional trainers and it is nice to have Ida and Ryan behind the desk to greet me when I come in or answer any of my questions. I really enjoy the classes taught through Kelly F., Kelly M., Brian, Brandon, Emily and Alison. It is the perfect balance of challenging muscle building work outs of TRX, Kettle Medicine Ball, Group Kick and Boxing Bootcamp with incredible stretching yoga classes. I look forward to trying out the other classes.

Very basic fitness center more catered to newer people with tons of cardio equipment, about 75% of total floor space is cardio equipment, and a cardio theater. Lots of classes, cannot attest to the quality besides spinning, its adaquate. Sauna almost always works/on, in mens room, very clean locker room showers etc.My biggest complaint is missing equipment. Only 2 squat racks, no deadlift platform, no power lifting equipment (beyond the basic, barbells/dumbbells), a no chalk policy LOL, NOT A SINGLE OVERHEAD PRESS, dumbbells only go to 110, . Expect a couple the benches (out of 4 BB and 6 adjustable) to be used as a coffee table, ie holding water bottles, notes, magazines etc.Generally its friendly, just very new and ignorant members. A couple pet peeves, super-setting and asking people to leave both pieces of equipment, which is against their policy but happens all the time, trainers and users both think they are entitled. ie You goto a piece of equipment, and someone walks up to you saying they are using that. Then walk back to something else. People also stand right against dumbbell racks, other racks, blocking access, or use a barbell bench, or 1 of the 2 squat racks as a curl station. Its piss poor etiquette and many do it, including the people that THINK they are experts.Demographic wise, middle aged white 70/30 men/women. During school breaks fills with many high school and college kids. They seem fine.Overall for the low price its good. Its not so sparse you cant go to something else, but expect to wait if you want certain things. But missing a lot if your used to larger more complete gym.TL/DRMissing some basic and many advanced equipmentTypical fitness centered focused on cardioLots of classes and clean locker roomsLow price on a deal

Very nice gym, generally not busy early in the mornings

The gym has a little bit of everything... and when I say little I mean LITTLE. Three actual squat racks and 2 of them were loaded with douchebags texting and not getting work done. Ten thousand redundant useless machines. Just your typical commercial gym.

This place is horrible. First, be aware they care only about your money... nothing else. I signed up for Fitworks Team Training when it started and was told by some short lady who runs it that it was 100 bucks a month. Well after trying a few of her classes and getting sworn at left and right, sometimes to the point that it was offensive, I decided it wasnt for me.Went to cancel my membership and little did I know I had to give one months notice that I wanted to cancel, which I was never told, so I got charged an extra 100 bucks for a whole month that I wasnt even there... and there was no budging.Lastly, any place that talks about their clients as farm animals, fat slobs, disgusting fat bodies or whatever in front of other clients is a disgrace... grow up. Some people actually come to get back into shape and not get made fun of.

Little small but does the job

Very fit o wowowowowowowoowowowow

Need the workouts.

Cray customer service

Great

Friendly staff