We had water damage in our entire house due to a flash thunderstorm in the middle of a roof replacement. Mark and Alan were terrific to work with! They and their team were very empathetic to our situation and did an excellent job helping us determine where the damage was, managing 3rd party contractors to get everything completed and working with our insurance agent. Now our house looks awesome! I highly recommend this company and its employees to help mitigate damages and would tell any of my friends to use them! Thanks so much Mark, Alan and the CAT team!!
Great company with a awesome crew. They are knowledgeable and understanding. Extremely pleased with th service and outstanding job with cleaning up. I highly recommend this company.
After moving into our new home, we had to call a plumber for what we thought was a minor problem. Unfortunately, it was not. After being called twice because the problem had not been repaired the first time, the plumber discovered that the custom-made cabinets that the previous owner had installed were nailed into the wall and through a pipe that caused a leak that impacted the main level and the basement. After contacting the insurance company, we were advised to find a company that could do the repairs. We found three companies, one of which was given great reviews by the BBC. We decided to go with the BBC’s recommendation; after all, they had to be the better of the three if the BBC gave them excellent ratings (we could not have been more wrong). Two of the companies had already taken a look at the damages. We did not want to waste any more time and were anxious to get the ball rolling, so we called Allen from CAT Recovery to be transparent and let him know that we were going with another company. His response was also honest and extremely helpful. He told us that we would be fine as long as we researched the company that we selected. We thanked him and then did just that. We Googled the company and thank goodness we did because the reviews were horrible for our chosen company. The second of the three had much better reviews, but Cat Recovery had the best of them all. We called Allen again to thank him for the advice and asked him to come over to take a look at the damages. From the beginning, we could tell they operated differently than the others. It wasn’t just one person that came to the initial appointment as with the other companies but a team of guys. The other companies spent 20-30 minutes in our home, whereas CAT was there for a considerable amount of time and then came back another day for another look. Once the work started, we were always able to contact Allen or Brandon to answer any questions that we had, and the quality of their work was excellent. We really appreciate the fact that they were:Consistent in their communications regarding the status of the projectHonest and transparent in their answers to our questions even if it was not what we wanted to hearPunctual and scheduled appointments were met with confirmation the day prior or a rescheduled time either later or earlier than anticipated.Please don’t make the mistake that we almost made. If you are looking for a company that is honest in their dealings, does quality work, and communicates consistently CAT Recovery is the way to go.
Came the day I called for an estimate. Scheduled the job for several days later. Always courteous, on time and helpful. Excellent advice andwork. Highly recommend
I had an unnerving situation happen at extra storage space. Mark and his team were called to correct the situation they were the calm in the storm. Mark assessed the situation explained in detail what the process would entail step by step. Brandon and team showed up and immediately started their process and were diligent, took pictures along the way so I could see everything and were very thorough in all that they did. Their professionalism and excellent customer service shined through all the chaos and they made me feel confident that it would be handled to completion and it was in fact even more than I could have expected they went over and beyond to ensure total satisfaction. CAT Recovery Services Phenomenal Absolutely Phenomenal
We have worked with Mark and this company team for over ten years, both in our home and an elderly relatives home. They are professional, responsive, reasonably priced and above all - honest. We have come to trust their judgement and expertise beyond all others. We highly recommend their work and their ethics.
Our basement was recently flooded after a hurricane caused heavy rain here in Atlanta. Brandon & team from CAT Recovery Services were here in no time. They immediately began drying the basement out and installed a commercial air filter to clean the air. They came back to remove water-damaged ductwork and treat for mild mold. Despite the challenging nature of the job, they were friendly, prompt, professional, and affordable. Ive already recommended them to a neighbor and would certainly use them again.
The team was exemplary. They were able to show up prior to our appointment (that was made less than 2hrs prior) and came with a wealth of knowledge and eagerness to work. Communications between the team and leadership for decisions and such were above and beyond any other home repair Ive experienced in my tenure as a homeowner. 10/10 would recommend and use again.
We contracted CAT Recovery for repairs after a tree struck our house during hurricane Zeta. They performed the mitigation work and clean up and rebuilt the damaged room. All of their subcontractors were professional and were well acquainted with working in occupied dwellings. They cleaned up each day and minimized the disruption to our lives.
Cat Recovery Services recently did some work for us and did a fantastic job. They did exactly what they said they would do, they were punctual and the work they performed was high quality. Alan Plott and Mark Logan pay attention to the details and when the job was completed, my expectations were not only met - they were exceeded. Their pricing is also fair and is competitive for the type of work they perform.
We used CAT Recovery Services Inc for mold removal in our crawl space. I highly recommend. They were responsive, helpful, and got the job done quickly.
They were the only provider that responded promptly and were able to come out quickly to remediate mold we had found. Brandon Plott and his team showed up on time, were very responsive to communication, and complete the job in a timely manner. They walked me through the work and sent pictures after the work was completed since I was not at the property. Very happy with their work and would absolutely recommend them.
I have worked with CAT Recovery on several projects due to Hurricane Michael. In addition to hurricane recovery, CAT has assisted me with floods caused by plumbing issues on multiple occasions. I highly recommend CAT Recovery. The staff is prompt, professional and easy to work with. CAT provides quality workmanship and I will continue to use CAT Recovery in the future.
Mark, Brandon & crew did a fantastic job from the start. Their timeliness, recommendations, cleanliness and execution have been superb. Dont bother looking for another company, hire them today. True professionals!
Cat Recovery Services really gets the job done. They are organized and detailed in their review of the problem at hand. They put a plan together and work it in an efficient and effective manner. They work hard and ensure the customer is satisfied. Any issues that come up they are right there on the job. Thank you Cat Recovery Services.
So it’s Sunday morning, you sit down to breakfast and you’re planning aquiet rest filled day to recover from the brutal week preceding but instead your son announces that the entire contents of a closet downstairs, the ceiling, and a chunk of surrounding carpeting is covered in “brown” water from some mystery leak from the bathroom upstairs the night before. So you quickly jump into panic mode. There’s lots of screaming and crying. Lots of finger pointing about who is the responsible party, you examine all your life choices that have brought you to this moment and consider options like running away because this is your only day to rest before starting yet another horrendous work week on Monday.That was my last Sunday. Instead of running away we called Alan and his team at CAT Recovery Services to take care of that HORRIBLE mess. Not only did they clean up all the mess and take it with them they treated everything with enzymes to disinfect all surfaces. And the room they treated was the sweetest smelling place in my house all week! I am so very thankful for their professionalism, back-breaking hard work, and kindness.I am such a germaphobe. Dirty toilet water in my house on my belongings is literally my worst nightmare. Alan’s calm demeanor let me know everything would be okay. It’s one week later and everything is still great. A sincere thanks to the knowledgeable professionals at CAT.
CAT provides many years of expertise and honest business. Very glad I called them regarding my issue, after another company had tried to overcharge / use scare tactics for business. CAT will be my first call if needed in the future.
Alan, Mark and their teams from CAT Recovery Services stood by me for over year! I had an enormous amount of damage to my home. They not only held my hand when I needed it but, they were experts handling the insurance company, managing the different trades, and making sure I got what I wanted within the budget. If it were not for the insurance company, they would have had my job completed in a lot less time than it took. I recommend them to anyone needing any kind of restoration services or remodeling!
Alan was quick to respond to my calls and texts. He was very thorough walking me through the process of repairing water damage and the rebuilding of my kitchen from the floors to the cabinets and everything in between. He was also very helpful when it came time to negotiate with my insurance adjuster, Alans decades of experience and know-how in both the insurance and recovery services industries is exceptional! He put me completely at ease as I was extremely overwhelmed with the amount of work that was needed and I will hire him again should the need ever arise.
I found them through the Better Business Bureau, and I am so glad that I did! Absolutely wonderful to work with, and they do beautiful work!
Called for an emergency water issue in my kitchen on the weekend and they came out right away and stayed as long as they needed to on a Saturday night. Outstanding service. They did a great job and would definitely call again if needed.
Outstanding customer service! CAT was honest, knowledgeable and reliable. I was overwhelmed with the work needed for my home, but CAT put me at ease. Will definitely call again them if needed.
Couldnt ask for better results or better people. Came in the middle of the night, as soon as I called them, niece thats service!!!! 🙌
CAT Recovery did a great job on my crawl space and in a short amount of time. Very reasonable prices as well. I would hire them again if needed.
I was connected with CAT through Home Advisor and am pleased with the results. They came in and took care of our mold quickly and for a much lower price than friends and family had us expecting, and then they re-constructed that area for a comparably low price.
Highly recommend! Prompt and professional!