I went in for a hair appointment and Brazilian wax. My hair appointment was amazing!! But when it was time to get my wax done it was absolutely horrible. Ive been getting waxed for 5 years and have never had a problem. She missed so much hair, my boyfriend was making fun of me Bc I would be bald and then have these little patches of long hair everywhere. I paid 70 which is the most Ive ever paid for a Brazilian. Youd think I would have walked out how I was supposed to. I went home and tried to pluck but it was just too much. Im highly upset and recommend you go somewhere else. The average cost is 50. If I why I paid for 70 and came out looking like that.

Renee waxes me and for the first time in months had her for the first time and she’s absolutely fantastic never had any complaints about anything! Very professional knows what she’s doing and the price is very worth it!!! Will be going back for sure and recommending everyone!

Emily is the sweetest nail girl. The salon is so pretty. An oasis in the busy world!

Beautiful salon but more importantly, I requested a certain cut and got it! I felt listened to and invited into the process.

I had a 90 minute message with Lindsey. It was the most relaxing, healing massage I have ever had. She listened to my problem areas and even concocted an aromatherapy oil blend to use in the massage. I dozed off a few times, which has never happened to me before. I don’t live in Mansfield, but will definitely come back next time I am in the area.

I got an amazing pedicure by Emily here. She was extremely friendly, and did an excellent job. The location is beautiful and all the staff were very professional. Would highly recommend!

I like the individual service offered, the welcoming and friendly atmosphere and the variety of services different departments offer. Prices are a little steep though.

I recently moved from GA so I had to find another place and person to do my Brazilian wax and I am so glad I found Bankz salon and Renee! Renee is awesome and made me feel so comfortable. She was very professional and very good at her job! I will continue to come and see Renee and have referred her to 2 of my co-workers.

For my first experience getting a Brazilian, Renee was wonderful! In a potential awkward situation, Renee was very professional, courteous, and explained everything well. Would definitely recommend going to see Renee if your considering a Brazilian.

Best massage Ive ever had! Thanks

Great mani and pedi with Emily. Staff is great and clean😊😊

Great place for a haircut. Everyone has been on time, very friendly, and the price is reasonable. The building and atmosphere are very unique, and I love the text reminders.

I get waxed by Renee and she is awesome. So friendly, pleasant, and easy to chat with. My first appointment she really put me at ease and talked me through everything.

I had my fist visit today for a pedicure. Aurora was really nice and professional. My feet feel amazing afterwards, and they had great polish choices. Atmosphere is relaxing...I’ll definitely go back in the future.

I got a hair cut there and the woman who did it cut very short layers in the back of my shoulder length hair. I wanted layers but not that short. I had to get the rest of my hair cut and inch or 2 shorter by someone else at different salon to make it not look so bad. She also colored my hair and it came out too dark then proceeded to charge me again for highlights. Spent about 250 total including tip and was never satisfied with my hair. I will not go back.

Have had everything done at this place except for my nails and it was all around a great experience with every person that took care of me.Never had a bad experience.

This was my first time there, and I will definitely be back. Emily provided a terrific pedicure, I am a trail runner and have some nasty feet. She works so magic.

The calming dermaplane with Lindsey was amazing, as usual! She is excellent and provides a relaxing, professional environment and service!

I had the opportunity of meeting a very incredible young lady by the name of Emily. She was so sweet, professional, funny and one of the best nail techs I have ever had do my nails. She not once hurt me while taking care of my acrylic nails. My nails are are so beautiful and perfect. She is amazing if you want perfection then make an appointment with Emily you will never go to anyone else again. Thank you Emily for a great day and beautiful nails .

Their website doesn’t highlight each stylists work, which is unfortunate for the stylists. When I have been there, I never get a receipt and the price is always higher than what I calculated based on the websites pricing.Just because it’s a cool building doesn’t mean one will get great hair.

What a treasure for Mansfield! I recently went for the first time and had a great experience. I followed Brianna here from her old place in Shelby - she gives the best massages ever. I especially appreciated her helping me through my pregnancy. The whole ambiance of Bankz is really special, it quite literally took my breath away when I walked in for the first time. A wonderful place and I can’t wait to go back! The pedicure room looked amazing too.

Every time I make an appointment here, I get a phone call that day saying they have to cancel. Literally like four separate times.

Professional, friendly staff, reasonably priced and an amazing decor that is so serene. A real gem to find in any city.

What amazing people. This establishment was on task. On schedule and friendly. It was truly a pleasure to spend the day here.

The space is beautiful, BUT my dip manicure took three hours and then started chipping after two days. (These usually last me three weeks). Very disappointed with the quality.Update: i did call to schedule a new appointment and was not told it would be a free repair. That is appreciated. I could not confirm my 10am due to work, and wasn’t given any other options. I’d also like note my complaint isn’t solely about the time it took to complete but rather that they only last the weekend.

I enjoy going to Bankz because it is a beautiful environment and my stylist was the best. It is a relaxing experience! The hot towels, arm and hand massage, after getting your hair washed is a wonderful added ‘feature’.

WOW!!!!! This place is super nice!!!Really nice staff and informative!

I love it every time I go. Massages by Rachel are amazing, hair by Emily Thomas is gorgeous and waxing services by Lindsey are so so so good, somehow she makes my waxing appointment relaxing! make an appointment because they book up quick. very friendly staff and always accommodating, never pushy and always willing to listen.

I highly recommend Rachel for a massage!

I finally used my gift certificates for my January birthday, and it was well worth the wait! Rachel does such an amazing job with the massages!!! I highly recommend booking an appointment or buying a gift certificate for that special someone!

Had a couples massage with my child and it was amazing. It was my childs 1st massage and he was nervous. The massage therapist did a great job making him feel at ease. We will be back!!!

Its an amazing salon in a unique location.

Wonderful place for great curly hair care! It can be tough to find someone who knows what they’re doing with curly hair, but every time Madison does my hair, I walk out of Bankz feeling like a million bucks. :-)

Kylie did an amazing cut on my thick hair. I love the way it lays without having to do much to it. Looking forward to my next visit.

Today was my first time at Bankz Salon, Summer did a color, cut and style for me. She did an amazing job, I was pampered the whole time. Everyone in there was very friendly and the salon its self was very impressive. I most definitely will be back! Thank you Summer and Bankz Salon

This was my first time here. What an amazing experience I had here. Olivia did a great job on my hair. I have done many styles and colors to my hair and this is by far my favorite. She listened to what I wanted and achieved it as well. The salon is amazing, beautiful and clean. The whole staff was happy, and you could see they enjoyed their work. This place is the place to go with all your beauty needs.

I love Bankz! The atmosphere is amazing. Kristi does my nails and she is the BEST nail artist Ive ever seen. I get so many compliments on my nails and they last a really long time.

Rachel was wonderful for massage both times Ive gone. Rachel H. is awesome nail tech and great convo. Love and appreciate them both. Bankz is awesome place! Cant wait for my next hair appt.

I LOVE Bankz! I have been going there for years!.Olivia is a wonderful hairstylist! Ive also had a couples massage there and it was Heavenly! I highly recommend Bankz.

I had a great experience. I got my eyebrows done by renee, she did a great job.

Great service! Kylie was awesome!

The atmosphere and customer service have always left me feeling pampered. And the services have always met my expectations. (And I rarely say always!) Give yourself enough time to book appointments though, because they are busy! I highly recommend Lyndsey for facials and massages ❤️

I enjoy my time at the spaThe aroma massage. Is therapeutic and very relaxing. I recommend the massage to friends and family.

I had a 90 minute deep tissue massage by Brittany and it was amazing!! She worked absolute magic on my neck!! I was so sad when it was over!! I will DEFINITELY be rescheduling with her!! Very professional and relaxing atmosphere! ♥️♥️♥️

If you need a massage or facial Lindsey is absolutely amazing. Knowledgeable and very professional. Fantastic experience every single time. I enjoy the upscale experience, always very calming and relaxing. I appreciate the special touches.

You cant ask for better service! LOVE coming to Bankz - you literally feel like youre in the city getting pampered. They really go all out here - from the amazing products they use to the hand and arm massages you get when youre getting your hair washed. Olivia is the stylist who does my hair every time I am there and I ALWAYS leave happy. 100% recommend this beautiful salon to anyone looking!

This was my first time here. I loved the look of the salon! Everyone was nice with good attitudes & of course my stylist Katie did an AMAZING job on my hair. I barely got out of the car at a gas station and had 7 different compliments! I will be back

So I have been going to the same salon for years and it is over an hour away so I was really trying to find something closer to home. I looked up Bankz and looked at some of the gallery photos and decided to give it a try. I am super happy I did. Kailor did my hair and worked with me and my budget. I did not get done what I had initially went in to get done but I still left very happy. I was not expecting to spend that much this visit, that is okay, I do not mind spending money on amazing service and talented stylist. I just wasnt prepared. Now that I know what to expect I can plan ahead. I honestly felt very confident leaving and the ladies that worked with me were phenomenal and I am definitely going back and I would recommend Bankz to anyone. Thank you

Had a pedicure here just before the Christmas holiday with a friend from Columbus area. We had a great time, but more importantly the salon is a real treat for the Mansfield area. We were very impressed with the facility, the professionalism and the service. So classy and wonderful to not have to travel to the big city to get a top quality experience.

Very nice place. But very expensive. I went there for a few months. And found another great place and half the price.

Not only is the building, decor, and atmosphere super cool and relaxing, but the services and employees are great! I’ve had my best ever massage and also pedicure here. Definitely recommend for any service.

I absolutely LOVE this salon!!! Always greeted with a friendly smile from staff as well as promptness, not to mention the surroundings are gorgeous! I have always been more than pleased with the outcome from my stylist, along with great pedi’s and mani’s! 😁😁😁

The salon is beautiful. My stylist was friendly and I Loved the two people at front desk. They were very sweet! The price was so expensive & I also had so many questions before my appointment & called front desk four times and emailed the website on the contact page and never heard back.

Pleasant atmosphere. Love the products. Excellent customer service. Hair stylist does an awesome job.

Had a great experience, from booking my appointment to the completion of my color, cut and style! The atmosphere is very professional, the decor is awesome! I love they way they kept the overall design of the Bank and incorporated the salon and spa into it. Mattie is my stylist and did a wonderful job on color, cut and styling. I will definitely return!!!

Gorgeous, relaxing atmosphere, reasonable prices for upscale salon. Lavender scented towels at the shampoo bar and scalp massage were pleasant surprise. Madison was wonderful, had great suggestions, and was knowledgeable about current trends and styles that work with my thinner hair. I didnt feel rushed at all and I would highly recommend this establishment!

I had a hot stone massage with Lindsey and she was fabulous. Ive never felt so relaxed. I then followed up with a haircut with Madison which I love. The salon is very calming and everyone is so pleasant and the salon is gorgeous. I would highly recommend . Spend the day and let them pamper you!!!

I have been going here for awhile, really liked it. But on Saturday I had a totally unacceptable encounter. Someone had called to cancel my appointment on Monday because the stylist was sick. I called them back on Tuesday to reschedule and talked with who I assumed was a manager. She was very knowledgeable. Rescheduled with a different stylist. Received 2 texts confirming my appointment. One Thursday and one Friday. Got there Saturday morning only to be told I was called and told I didnt have an appointment. Not very professional!

My first impression was made while making an appointment over the phone for my daughter. A very professional gentlemans voice greeted me on the other end of the phone...very refreshing! When we arrived at the salon, it was again, very professional from each employee you encountered. The atmosphere is beautiful and clean. Very happy with the appointment! I will definatetly come back for my daughter and myself included. This is a salon everyone should experience. Great job! Thank you!

My first experience at this salon did not disappoint! It is absolutely beautiful inside, and the staff is super friendly and welcoming. I was offered water or coffee as soon as I came in, they made my visit feel relaxing, and pampered. Jessika did my nails for an event that day, and they looked beautiful! I will be back, highly recommended!

Stopped in and scheduled a massage for about a week out thanks to a cancellation. Everyone was nice and the building is a site to see. The massage room was nice and clean. I had the deep tissue massage and it was well done. The hot towels was a bonus. The only thing I didnt care for was the scent that was used in the walk in. Being a guy, maybe it just didnt suit me. Overall, a very good experience I would recommend.

Very pleasant atmosphere and beautiful building. I loved my facial treatments.

Excellent service. Love my lash extensions! Aurorra does a great job with lashes, gel nails and pedicures. Being a retired salon and spa owner I appreciate the wonderful and professional service at the Bankz!

My nail tech (Kristi Shrimplin) is fantastic. She knows what shes doing but also is so fun to spend time with. She is the only reason I go to Bankz. The owner and the lady at the front desk are rude and their prices are crazy high. Kristi and the other girls Ive had dealings with get 5 stars but the facility and the other two only get 1.

Rachel is amazing!!! I love going to her for gel pedicures and manicures. The atmosphere as well as the great products make this salon a truly enjoyable experience.

The pedicure and manicure were not worth the effort! Had better from a junior in beauty school! BUT.,,,, the massage and facial were absolutely amazing. Very knowledgeable and explained options and gave consultation before so that you could pick wisely!

Incredibly warm and relaxing massage environment. Great staff very accommodating!! Enjoy!

Summer is such a friendly and wonderful beautician! I really enjoy her and the Banks salon atmosphere! Highly recommended to all!

The salon is beautiful, offering everything you need from amazing massage, pedicures, and wonderful stylists. My daughter and aunt enjoy Bankz and look forward to our next appointment with Summer!

EXCELLENT STAFF AND INCREDIBLE SERVICE!!!!! I had a bamboo/hot stone massage with Lindsey and was impressed with her skill level. She is amazing and I will be returning. The prices are more reasonable than what I typically pay at Charles Penzone and the services are actually better. The atmosphere is luxurious, relaxing and give you that feeling of a high end, upscale spa in a small town

Emily is the BEST!! Got a new hair style this month and I absolutely love it!!

Love the atmosphere. The girls are always so helpful. I leave there feeling wonderful every time.

Love this place, Emily was recommended by a coworker after I got a horrible hair cut somewhere else, she fixed me up and I’ve been coming back to her ever since! All the staff is super friendly, love the renovated building and whole atmosphere!

Super friendly staff, beautiful salon (I could stay in this salon all day!) and reasonable pricing. I was stressed over getting my hair practiced on for my wedding day but the overall experience was so enjoyable! I LOVE my hair!

A hidden treasure in the heart of Mansfield! A beautiful, relaxing atmosphere with personnel that just add to the experience. Thanks Makenzie for doing a great job on my haircut. I look forward to visiting Bankz Salon for more of the many services they offer!

Very good staff. Made me feel very comfortable and I am very happy with the services. I was scared that the prices would be high because it is such a nice place, but it is comparable to other places and was well worth the little bit more. Will be back!

Bankz is beautiful and all the ladies who work there are so personable! Courtney delgreco did my hair and I couldnt of been more pleased! I would highly suggest this salon to anyone!

I had a massage with Lindsey. It was the perfect amount of pressure and very therapeutic. Just what I was hoping for. Ive already scheduled another. And the salon is gorgeous. Great atmosphere. I like it better than any of the big names in Columbus.

The facility is beautiful. Bri did an excellent job with my massage.

Stylists are great. Estheticians are great. Manicure not so much. 3 nails came off within 2 days. It can be difficult to schedule because no one answers the phone. When I tried scheduling via the website, my browser blocked it stating it wasnt safe, so calling is the only option I will use.

Always a great experience when I come to Bankz! I see Mattie! Shes always done a great job with my cut and color!

This is Kristen . I had a very positive experience at The Bankz. Very professional and nice. My hair looked a felt wonderful. Great blow out on my hair

I was surprised with a day at the spa for my birthday! I felt so pampered and beautiful! I was given a pedicure, a facial and the girls went above and beyond curling my hair and applying make-up! I highly recommend Bankz to anyone!

Ive been seeing Emily Miller for years now, I even followed her to Bankz from her prior salon and Bankz is a total upgrade!!! She is the best stylest and I come from a background in the salon industry so I dont let just anyone touch my hair. I even suggested her to my girlfriend who is from NY and she sees her regularly now as well. She is fantastic with color and cut and I am NEVER dissatisfied with my hair. She is kind and easy to talk to, very professional! I highly recommend her. If you want your nails done, see Kristy Shrimplin! She is an amazing nail artist, is cute as a button and also incredibly friendly and easy to talk to!

Loved the atmosphere! It is a remodeled bank with open vault and amazing high decorated ceilings. Staff was professional and friendly. Get my hair done by Ashleigh, she is an amazing colorist!

Great service and friendly people. I have had hair, massage, facial and pedi services and all were great.

Called in to set up an appointment for a pedicure for my moms birthday and the girl I had talked to was not helpful in trying to get me in. Any time I would try she just said NO. Did not even seem the want my business. After experiencing how rude she was I will not even step foot in this place. Sad because I was actually excited when I learned about it.

Rachel and Summer were fabulous! My mom and I love our nails. The service is always excellent. Thanks, we will be back!

Awesome experience. Kailor is great with customers and takes the time to talk to them and find out what they like/dont like.

Kristi is an amazing artist and detail oriented. Very pleasant experience thank you

Ask for Rachel. She does excellent massage therapy work. Always gets the kinks out of my neck.

Unfortunately my bad review stems from management. The technicians and hair dressers here are amazing, but when there is an issue, management is nowhere to be found.I received a gel manicure which after only 1 week had fallen off over half of my nails. I contacted management twice via email and received no call or email back. I wasnt looking for anything special, just wanted an explanation and to speak with someone. With all the choices available in the Ashland/Mansfield area, I will be taking my business to a place where customer service actually matters.

Great service, great people, good prices. Emily is amazing.

I really enjoyed my experience that I had with my stylist Tracy. I took my daughter with me to get our hair cut and enjoyed the atmosphere and cant wait to try all of there other services that they have to offer. Way to go.

Great friendly staff-got taken care of right away

Beautiful salon and great service!

Great, friendly, experienced staff. Beautiful salon!

Bankz is the best hair salon and spa in North Central Ohio. Mattie Schnell is top notch.

It was my boyfriend and Is first time there, both of us got haircuts. Beautiful location, decor, and set up. Courtney, who goes by Della gave me gorgeous highlights all while being so kind and thoughtful through the entire process. We will return for sure.

Makenzie did a great job with the updo I decided for my daughters wedding June 8th. I had many compliments and she is a sweetheart. You posted a picture of my updo to your website. My daughters updo was gorgeous and she was absolutely stunning on her wedding day ❤️