1ZA340X30495410586 Has been with UPS for more than 3 days and you cannot reach their customer service representative as well all you can get is virtual agent. Next time I will give them my virtual money. No care for customers. I would recommend people to use FEdEx they are more responsible and responsive to issues and queries. Never ever use UPS.

Tracking number: 1Z6111150374568226Didnt deliver package 2 days in row. Note in account said nobody was home. The second day the note said they tried to deliver at 730pm but we we waiting outside door since 7pm until 745 and when we checked account we were baffled they lied saying they tried and nobody was home....bc we were outside the whole time waiting on the delivery that was supposed to happen at 7pm based on the note in acct. Because it was a home business name we assume he wanted to get home early and figured he could lie and say the business wasnt open but we are a house in a neighborhood. Even if they tried the first day to deliver we should be priority the next day early am not at the end of the night next day. Sounds fishy to me. This driver should be fired. This has ruined our business and personal name and also cost us $1000s of dollars on this job we cant complete. We were waiting for this package to complete the job. Same lie 2 days in a row. We need answers. Totally not right.

Best place to drop off UPS shipments, very friendly staff! And usually very fast service!

I have to admit I thought this would be a raunchy hole in the wall hub but so surprised with the friendliness, cleanliness and how fast I got in and out. These guys know what they are doing! Maybe I should keep this to myself. Well if you ever need to go there drop on in youll be in and out in moments!!!

Great service and staff. Was able to pick up and be on my way

Not even worth 1 star. But thats Ups. The Guy at the center was awesome not his fault for incompetent of the drivers and your call center .

Supposedly you can ship p packages here to pick them up if you cant receive them at home. They turn away your packages so whats the point in saying you offer this service. Better off with Amazon or FedEx. Had another package turned away today 4/23/21. If this place doesnt prices that service... Why not just say that??!!?

Impossible to get personal help with a question that is not part of the computers established queue. Very frustrating.

Service was fast and guys in the shop were nice.No place to park though. All the employees parked in all the customer spots.

Today I watched one of your drivers not even deliver and claimed he made an attempt but never even went to my door. This isnt the first time Ive had to deal with this poor delivery service with your company. Im never using UPS ever again.

I was an employee here and I worked a whole month without getting paid now Im in the process of making a lawsuit against the amp one because I want a whole month I get paid to they fired me illegally without a legitimate reason are because I miss 3 days with a doctors excuse and they said that was not it good enough then on top of that Im black and a trend gender so UPS has a big lawsuit a 150000 lawsuit coming their way

Shipping a Part should not be this difficult.

I just want to write another review on how thankful I am for the help of China F she is an AMAZING asset to the UPS company and she has to date personally helped me with two shipments and for that Im very thankful! She is always so polite and understands what true customer service is all about! Thanks again China F...

The women who work here are so amazing and accommodating. I’m often rolling up a few minutes before they close and they always greet me by my name.

Not dealt with anyone from this site specifically. They may be great but my experience on trying to get something fixed has not been. I received a tracking notification, being sent to the wrong address. Attempted to do everything online yet it just kept sending me in a loop to sign in and never do anything. I called a support line and got a robot that did everything it could to hang up on me, and was very time consuming. After multiple attempts I finally got ahold of someone who seemed nice but was unable to help me and hardly spoke English, I called the number listed for this location. Most frustrating customer service experience Ive dealt with in some time.

Hours are a little weird, but the people are nice and friendly.

Never reach a person!! Never get a resolution to problem. This service is absolutely disgusting. They care ZERO about their business or clients!

I cant say. My husband is security there & all I did was drop him off for his shift & pick him back up at shifts end.

Located in the heart of UPS logistic building is this little drop off spot with a very big personality. I would assume that you can do a lot more than just shipping here. But what do I know? Its pleasantly easy everytime I go there to return Amazon packages. Thanks Amazon for sending me broken items. Sigh..

Had to pick up a package there and they were very helpful and fast

Great place to ship packages

Rarely will ups deliver the package to my house then it turns into a battle to get it. After a hour on the phone I was lied to and the package wasnt available for me to pick up.

A good experience

What can you do its UPS. But from my experience if I have options to buy packages that are delivered another way I will do it. Its all about the attitude. Clearly their fault but made no attempt to make it right. I ended up driving almost two hours round trip to personally pick up my package at the hub. Kinda defeats the Purpose!

Super people good job

Drove all the way there, they’re not accepting packages. Doing deliveries only.

Horrible package tracking. Horrible customer service. Use FedEx

Everyone very nice!

The guy working the counter seemed to be busy doing other things so I waited about 5 minutes until someone else came out. The second guy was super polite and helpful! Its fairly easy to find and theres tons of parking. Very convenient for picking up hold packages!

Always helpful and friendly

Too many delays for made up reasons

$230 to ship a radiator from ky to ca that ridiculous

Great hub you can get in and back out fast and also great parking lot

UPS lost my Amazon package, and their tracking system, which is probably larger and more complex than the PENTAGONs, could not even determine where it last was. I had to go to 3 facilities and none knew anything. Spent 4-5 hours. Someone sure ended up with a very nice fishing vest...GRrrrrrr....

Customer service reps were awesome, very friendly and helpful

My Dad attempted to ship me a time-sensitive overnight package from this store, which costs an extra ~$60. I did not receive the package for 5 days. After tracking my package it showed that it sat inside the building 4 days before being shipped. We have asked for an explanation, apology, and a refund for services not provided but have been repeatedly blown off by the staff and management, unwilling to provide any of the three. If UPS regional/district managers or PR outside of this store read this please contact me about resolving this ongoing issue. The management here has provided horrible customer service and has purposefully avoided us in dealing with this issue.

My package was twice not delivered due to bad roads in my neighborhood. So I called this customer center to see if they could pull the package off the truck and hold it for me. Not only were they able to do that, they called me when they pulled it off and allowed me to pick it up after hours. Excellent customer service!

Frustrated with the fact that I contacted UPS and asked that my package be brought here since no one would be at my residence when they attempted to deliver it again the next day. I received a call from a woman at this facility telling me that I would be able to pick up my package that evening. I questioned her further making sure it would be available THAT evening. I was told, yes, absolutely. When I never received a call I went to the facility and it was closed. As I was standing in front of the building another woman called me and was extremely rude stating, you should have waited for the call saying it was here. I calmly explained what I was told earlier that day and she continued to tell me I am like most customers, I did not wait for the call. I understand that waiting for the call was what I was told, I just assumed I slipped though the cracks and they forgot to call me. Being rude and hateful to your customers does not help your case.

The people at this customer center are very helpful and obliging. Great service!

This place is like a dream, I come here everyday. I wish I could live here

Super helpful. Very knowledgeable about trying to track down packages. Patty is super sweet and awesome at multitasking.

Too hard to get help. Ridiculous!

Gr8 place for shipping packages

Useless, never responded back

Pretty girl standing around doing nothing. Old men working

Great people. Great service

If ups is who is delivering my package. I will cancel that order everytime. Cant wait until amazon stop using them

Was easy to ship. No hassle.

I dont mind the hold times because I understand they can be busy, the only thing that upset me is that as soon as I explained the situation regarding my porblem I was hung up on. I then proceeded to hold for another 20ish minutes. Everything was resolved by the second call except for my shipment which was apparently found empty. I wish I could have gotten a message regarding that rather than having to maneuver around customer service for 3 hours since what was posted on the tracking said it was refused.The delivery itself was not good but regardless the customer service was professional and did well...the second time I called them anyways

It’s a typical UPS customer Center the people are rude and as usual I am still having to wait for the driver to return with my package. This is why UPS and FedEx both are losing their shirts right now to private courier’s and regional delivery companies.

Fast. Efficient. Reliable. Good value. Package tracking. What more is there to say?

Packages delivered on time and as expected.The delivery man, Brandon (eye candy), was very friendly and helpful.We dont get him all the time, but the office staff is always glad to see him.

Fast paced but very efficient. Great place to work.

In and out with no waiting

Although my package had not arrived at their facility at the time that I was there, the pretty blond lady who greeted me was friendly and quite helpful, giving me all available information.

I worked in the UBREAK account 2220 Outer Loop Building 3. Which was undeserving of my hard work and time. Aaron Gleen, Aida, Danielle, Melissa, Markendy, Rick, Nick, Cristina are all bullies and they will plot to get you fired, mistreat you, and put you down. This is the worst account to work for. They have showed on numerous occasions that they care nothing about the temp employees. They use and verbally abuse you until you are at the end of your wits.

Had breastmilk shipped to me. They were late and didnt leave it. Praying its still good. My profile says leave package on side door.

Great location and handy. Never to crowded. And a great helpful staff!!

Dont ever trust these people, they are criminals of opportuity. They steal packages, & dont have to answer for it, nor do they apologize. They tell us we ship at our own risk; they are not responsible for lost, stolen, damaged, destroyed, or otherwise misplaced, or misdelivered packages. Our package was sent from Colorado, made it all the way here. It was a signature required delivery, signed for by the driver, but never seen again. We lost about $2500.00 on that deal. Never again. I would not send a bologna sandwich across the street with them. They are thieves. That witch that called me said it wasnt thier problem. Whos problem is it? It was in thier possession! They will not do anything

Easy Peasy!In and and out with my package that UPS would not drop at my may house. The only thing I wish is that they had centers all over town instead of the one holding center.

Amazon said that my package is arriving by 8pm but it deliver to my house at 2pm and I have to pay to reschedule the delivery day. And I tried to contact the UPS costumer service and there was no option to talk to an agent. My other choice is to pick up my package and I live in Elizabethtown but the pick up location is in Louisville. I expected them to deliver it on time as it said by the tracking information otherwise I couldve be there in my house and wait. (Im a full time student and I work too).

Good place to ship. Normally only one person ahead of you in line.

Always friendly and helpful.

Very helpful and well maintained friendly staff

These ladys were very helpful and fun.

They are super great people that work in this facility.

Great place to work at always friendly people

If I could give -5 stars I would. Horrible customer service, horrible delivery drivers. 30+ complaints about packages not being delivered and they still refuse to do anything about it.

My package was held on 7182018 due to severe weather conditions, according to UPS status. However, weather today in Kentucky is sunny at 70F. UPS should try to send the package later in the day if it really missed the early flight.package contains my pasport and need to travel today. GRRRRRRR

UPS folks are always great! Love them.

Easy to deal with and very professional team.

Very polite staff.

Good people very friendly and fair and curtious

Very professional great service frendly staff

Friendly service provided when I went to pick up my package. Thanked me for using UPS.

Quick good service, if your not ever home.

They are great at what they do there . Ship and receive

Very helpful and friendly customer service

Very good experience! I walked in said who I was, the gentleman said, OH yeah, Ive got your boxes right here! in and out in like 2 minutes!

It always takes ups 3 to 4 weeks to send out your last check ??? Arent you in the business of mailing stuff???

Employee help to car with package helpful

They delivered my package to the wrong address, then when I said I would pick it up, they never let me know if it was there or not it was a Christmas present for my 5year old grandson Im livid!!!!!!😡😡😡😡😡😡

Efficient friendly staff. No real wait.

Chris in the Expedited trailer is an awesome guy to work with

Had me on the run around all day yesterday and now they want me to pay more money to ship back to my house after it was their fault and they sent it to a place 2 hours and told me if I want it I need to pick up from that location

Fast, Friendly, and they are very good at their job

Can’t be bothered to update operating hours...CLOSED 12/31....really???? why!!!!!!

Delivery driver said that they attempted to deliver the package and did not. VERY frustrating... I NEVER deal with ups due to this kind of issue.

Great customer service

The treat you good

When you order something and its been delayed..ups says you can go to customer center to pick it up..but the trucks dont get there until 8 and they close at 8 so you cant even get your stuff because the trucks arent back yet..this is the fourth time this has happened to me..why tell me I can come pick up my stuff and after I make a trip tell me its not even there?

Friendly and fast, no surprises:)

Always friendly and accommodating.

Good people here

Nice people quick service

Very nice and easy to get to

Great service, all as expected.

Fantastic and courteous service!

Helpful friendly staff

Never receive my paycheck .