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United Van Lines Armstrong Relocation
1750 Research Dr, Louisville, KY 40299, United States
Comments
Ju
Review №1

Armstrong Relocation did a fantastic job for us! Jim Ewing did an online quote and answered all our questions about our move from Kentucky to Georgia. Allison Eakins, our coordinator, was helpful as well. We did our own packing and they provided plenty of free boxes, packing materials and tape. Our driver, Jason Breckenridge, was outstanding! He communicated with us before the the move and also the delivery, and was right on time at both places. His crews were polite, pleasant and respectful of our items and took care when loading and unloading everything. We would definitely use them again.

Ni
Review №2

Armstrong relocation did a great job on our move from Ohio to Texas. They were very accommodating and were always there when we needed something or had a question we needed answered. Paula was very easy to work with. They helped us move during the busiest time of year and got us all squared away.

Ka
Review №3

Armstrong Relocation was amazing from start to finish. They went above and beyond to make sure we had a pleasant moving experience as and as stress free as possible. Due to things out of our control we had to push our move date back several times and Armstrong was so kind and flexible. They communicated well, were prompt, and efficient. We have moved several times in the past 10 years and Armstrong has been the best! I would highly recommend them to anyone.

Le
Review №4

They were very very Competent in every area of the process. They were also referred to me by a friend that has high standards. The only part that I did not really enjoy was the virtual inventory before the move however Jim did a great job and was very patient with me. I would absolutely recommend them and or will use them again!

Am
Review №5

We have used Armstrongs services for a corporate move in the past with great service, so we recently used them again for a personal move. It was a bit complex, with three pickup locations and two dropoff locations. But everything went flawlessly. Jim Ewing, our sales manager, was always available and extremely patient and great to work with. The company even provided us with free boxes and wrapping paper since we chose to pack ourselves. Both the pickup and delivery crews were fantastic - professional and personable. But our driver, Daryl, was absolutely amazing to work with, and we are truly appreciative of his easy-going manner, professionalism, and great communication. Hopefully we dont have to move again any time soon, but if we do, we will definitely go with Armstrong.

An
Review №6

This team was fantastic! From the beginning to the end. They were prompt and professional throughout the entire process. I appreciated the communication to let me know what steps were next and also engaged in conversation to make me feel comfortable while they packed up my apartment. I would definitely use them again.

An
Review №7

The Armstrong crew is great! Friendly, courteous team of guys who took great care of our stuff during the move. No hassle storage options as well. Would recommend them to anyone who is moving. Thanks!

Ch
Review №8

We were pleased with the assistance Armstrong Relocation gave us in our out-of-state move. Questions were answered as needed and driver Dave Matthews got our belongings from one condo to the next in good shape. The workers were courteous and got the job done in good time on both ends.

To
Review №9

Nice warehouse. Friendly staff and excellent customer service

La
Review №10

Lisa works tirelessly to make sure that all the organizational details are taken care of and not a worry for me as the customer. Ed our driver was fabulous! On time, professional and runs a tight ship taking care of business and our things. He has a great sense of humor and calm about him which in times of moves and stress, is such an asset. The crew that he used out of Houston were a God send, so professional in the packing and loading. They moved like a well oiled machine and left not a mark, ding, scratch or smudge in our home that we were moving out of. Thank you for taking such great care of our family!

Ta
Review №11

We had a great experience w/ Armstrong, from start to finish. The virtual quote was simple w/ Lanai being very responsive & helpful. Then moving day was a breeze w/ Josh & Dave. They were efficient, professional, quick & careful. We were able to move on the date we needed & were unpacked with the help of Donnie & Terry. They didn’t just throw things in the house but we’re very mindful of where they put the boxes. Overall, it was a great experience & we would highly recommend them for moving & storage.

Ri
Review №12

Christopher and his team did a great job! Working with him was a pleasure. He provided a smooth, seamless transaction, and when the guys showed up they were professional and took great in packing and loading all of our stuff. Quick, easy and reasonably priced! I would certainly highly recommend this great company for any of your relocation or storage needs.

Sa
Review №13

Armstrong has moved me twice in the past 3 years. They arrived on time, were quick and efficient, and courteous as well. They handled my furniture and my heirlooms with care. Having moved several times in the past, I was expecting a few broken items like wine glasses, etc. However, I was pleasantly surprised that nothing arrived damaged. Armstrong is the best in town!

Ol
Review №14

Armstrong Louisville was incredible from start to finish. From the quoting process to our tight scheduling, the team exceeded our expectations efficiently and professionally. Moving no longer seems like a hassle thanks to Armstrong. My ONLY relocation recommendation!

Ti
Review №15

This is my 10th move in my career. Hands down the best experience I have ever experienced. From packers to loaders all the way to unload was awesome. I had several issues with timing in occupying my residence. The crew help me to coordinate and exceeded my expectations.

Pa
Review №16

From the first meeting to delivery this was a great experience. Jim Ewing and Allison Eakins were on top of every detail. They answered every questions quickly and accurately. The moving team showed up on-time to pack. They were very consciousness about how each piece was wrapped and packed. Delivery in AZ was two days earlier than quoted which worked out great for us. The delivery team was quick yet careful.We could not have been more pleased. We will definitely use Armstrong Relocation for our next more.

Ke
Review №17

Helped my sister move from TN to KY— such a breeze! Everyone at Armstrong is so professional and made this move as easy as possible. Hands down the best moving company out there!

Be
Review №18

Overall fantastic experience. The movers were on time, quick, and treated myself and my family with great respect. Would recommend them to all of my friends and family.

Ra
Review №19

Easy to schedule, responsive to questions, and concerns. Would use again.

Ni
Review №20

Would highly recommend Armstrong. Every single person we interacted with from this company was friendly, professional, and respectful. Would definitely use them again.

Ry
Review №21

The Armstrong team was professional, courteous, and worked expediently, both in packing and moving us out and then in moving us into our new home. I highly recommend their services.

Ti
Review №22

I have always loved working here at Armstrong Relocation I started when I was 16 years old been a long time so it tells you I enjoy it

Ch
Review №23

Armstrong Relocation is simply the best! If youre looking for professionals, these are your guys! Their organization, coordination, communication and care is beyond reproach. I recently relocated for work to a new state and dreaded the move, until Armstrong Relocation showed up at my door. I knew instantly that I had nothing to worry about. This move couldnt have been more seamless, professionally organized, orchestrated and executed. They have this down to a science, they are a fine-tuned machine! They packed and moved my entire home in a day and a half. This was a big moved from a 4 bedroom home that included a piano, special framed pieces, book cases, over-sized furniture, a good amount of glass and furnishings and the usual heavy pieces (i.e. treadmill, grills, outside furniture, etc.). Every item was handled with the utmost care - even those that werent so deserving of their care! I cannot say enough about my experience with Armstrong Relocation. I am very particular and give them 5 stars all day long!!!This is the first review I have ever taken the time to give to any company.

De
Review №24

Job well done! Armstrong helped make my girlfriend’s move very efficient!

He
Review №25

Great experience. Our movers were so friendly and helpful throughout the move. They were very polite and accommodating. Only comment would be that maybe they could use a bit less packaging; so much to dispose of after the move and not super environmentally friendly.

Ch
Review №26

Cannot say enough about Armstrong! Highly recommend for all your needs.

Sc
Review №27

Everyone frim start to finish did a great job could not have asked for better service. From Allison our move coordinator to Greg and his team they were all helpful and responsive. If ever you need moved do not hesitate to call them they were wonderful.

Pr
Review №28

Awesome service!!!! My entire time moving and they were very helpful and punctual. All boxes were unpacked and everything was removed that they brought with with them. Courteous and the conversational and laughter were welcoming. This is the fastest I have ever had. Thank you so much for your service.

Ly
Review №29

Great company who goes above and beyond to please the customer!

He
Review №30

Armstrong moved my family from Tennessee to Louisville. We were very impressed with the process from start to finish. Friendly crew who knew exactly what they were doing. The customer service was fantastic. They always made us feel like they really cared about us and our possessions. I would highly recommend!

Tr
Review №31

The guy that helped us at the warehouse get boxes and packing material was awesome! We unloaded boxes and trash from a previous shipper and he showed us where to put everything while he got our materials together! He was glad to help and we really appreciated it! You have friends in Virginia!❤❤❤

Mi
Review №32

Overall, a very positive experience. They showed up when they said, were extremely helpful and professional through the whole process, and did the whole move with no damage. We have moved a lot, so having a professional team that gets it done right is much appreciated.

De
Review №33

Armstrong movers were extremely professional and courteous. Customer service was there number 1 priority. They worked as a team and I would request them by name if I have to move again in the Louisville area. Thank you for a job well done!

R.
Review №34

Billy and crew (Nick, Ronnie, and Misty) did an AMAZING job! Never complained once when we asked them to move about 300 sq ft of stuff into 150 sq ft of storage units! Really nice and pleasant to work with.

Ca
Review №35

As a military family of 20 years and eight moves (six overseas) I have dealt with many movers. Armstrong did an outstanding job. The crew was professional, yet personable. They unpacked, assembled and placed items with great care. I appreciate how they cleaned up afterwards, removing all packing materials, paper and cardboard. Highly recommended.

Ja
Review №36

My household goods were packed an loaded in Colorado, stored in Louisville, and delivered here in Louisville as well.Let me start by saying the delivery driver and unload crew were outstanding. They are the only reason I am giving 2 stars. Very professional, respectful, and mindful that they were delivering our entire life. This is all we have worked hard for and the crew respected and acknowledged that.However, the warehouse crew should be ashamed of themselves. I have multiple items that were damaged due to the way they were loaded in the vaults at the warehouse. I was there to open and unload every vault on the trucks. I know it was not the unload crew.Heavy garage item were stacked on glassware and fragile items. work out equipment was thrown in on top of furniture.They broke the followingoffice deskkids dresserwifes dresserbaby changing tableair compressorkids play kitchenfile cabinetliving room lampwifes bicyclesaw table handlesdining room chairsdamaged much more.ripped grill cover, scratched motorcycle paint, scratched almost every piece of furniture we have.We also found that there was no organization to how vaults were loaded.day 1 items were delivered but unusable because they were not complete. table with no legs. beds with no hardware. We declined the unpack service as we have 2 small children and wanted to avoid having a mess in every room. We ended up having to open and inspect every box to find all the pieces of each room.If you use a service like this, I strongly recommend pictures before items are loaded. pictures during packing, and most importantly give yourself the time to be a part of the unload. be there to open all vaults. have a camera and clipboard with you to document. Unload happens very quickly.

He
Review №37

We can’t say enough good things about Armstrong and the amazing crew that helped us with our local move. Billy, Justin, and crew were professional, reliable, and made the entire process (which can be stressful) feel incredibly easy. They went above and beyond our expectations. We will definitely be calling Armstrong again for any future needs.

Ri
Review №38

A pleasure to work with.Their quote was spot on, their guys were friendly, hard working, clean and on time. a surprisingly smooth move!

Ca
Review №39

Armstrong is by far the most professional relocation company I have ever used. Every member of their team was knowledgeable, caring, careful, helpful and considerate. I would use them again.

Am
Review №40

Military assigned Armstrong Relocations for our PCS. We have nothing but good things to say. Packers on the day were respectful and efficient. We got our household goods within a week. We only had one thing damaged which was a cheap bookshelf that got chipped - no big deal. Good communication throughout.

Ju
Review №41

Clean,organize.Great guys at the warehouse.

To
Review №42

Horrible experience with this company during a military move. Driver showed up late. Truck was half full of another families stuff that our loaders (local subcontractors) spent 2 hours reloading before they could start loading our stuff, our poor subcontracted loaders worked until midnight. The 2 loads were separated by rachet straps. The driver was in a front end collision with our shipment which we were notified of in June, we were not able to receive our items until September at which time we received items that were crated on arrival at our destination, we received half a crate of someone else stuff we are missing some boxes. Our big furniture sustained significant damage during the collision and this company had denied any liability for any significant damage despite military moves being insured at full replacement value per contract and the known collision. This company has been a nightmare to work with for over 6 months with no end in sight.

Ab
Review №43

I wish I could recommend Armstrong Relocation Louisville. The woman I worked with over the phone was extremely helpful and on top of all the requests I sent her. Every interaction I had with her was excellent and she went above and beyond to support me during my move. Unfortunately, the people who packed up my belongings did a very poor job. They broke my Kitchenaid Mixer and packed it on top of shoes which should not have heavy objects on them. They also packed heavy products on top of some nice hats I owned which damaged and warped them. I had a few additional belongings damaged and broken on top of that. The company was willing to reimburse me for the damages, but if the reimbursement exceeded a certain dollar amount they required an inspection (which is understandable). What was frustrating about that was that they were going to have to schedule the inspection during work hours, which made doing an inspection not possible for me. I had to personally eat some of the cost of the damages because I could not take off any more time from work.

We
Review №44

Fantastic service throughout the process. Paula helped schedule things and even assisted us in a last-minute change. She was great. The packers, loaders, and unloaders were all so friendly and respectful. Our stuff arrived safely and in-tact. We would go through United again.

Ro
Review №45

Armstrong moved us from KY to Minnesota in July of 2018. They might do okay if it is a corporate or military move, but as a self-pay move we felt we were treated very poorly. After the initial sales pitch and promises, they were horrible about communication. We did not choose the cheapest estimate, but the one we thought would make for a smooth move. We were very disappointed in their customer service! Our household sat in a container and baked for 10 days without getting put on their schedule and they could not give us a delivery date (when we were told they would provide that information once our household was picked up), and we always had to initiate any contact in an attempt to get updates. We believe we continually got shuffled to the bottom of the pile because they knew we were leaving the area and would not generate return business. EXTREMELY BAD SERVICE for a self-pay move of over $12,000!

Ro
Review №46

Jennifer Cottier has always been very professional. She is detail oriented and a pleasure to work with.

to
Review №47

Great and reliable, I have been dealing with Jennifer Cottier for many years !!!!! super nice !!!!!

No
Review №48

They are so nicesuper helpful

lo
Review №49

These guys rock I will never just use anyone else.

Ta
Review №50

Wonderful everything! I HIGHLY RECOMMEND!!!

bo
Review №51

Friendly people

Information
51 Comments
5 Rating
  • Address:1750 Research Dr, Louisville, KY 40299, United States
  • Site:https://louisville.armstrongrelocation.com/
  • Phone:+1 502-491-2807
Categories
  • Moving and storage service
  • Logistics service
Working hours
  • Monday:7am–5pm
  • Tuesday:7am–5pm
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:7am–5pm
  • Saturday:7am–5pm
  • Sunday:7am–5pm
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