Everyone from sales and finance had my best interests in mind at all times, communicated in a timely and transparent manner, and took the time to get to know me on a personal level. They all worked to understand my needs and wants, and were able to accomplish meeting those needs and wants. I absolutely love my new XT6 and will definitely be back at Courtesy Cadillac for future vehicle needs!

Clean facilities. Courteous advisors. Coffee & light snacks provided. Work finished promptly & vehicle returned washed. Price was a little more than advertised. Will return to this dealer in future.

The dealership is fine. However a dealership can only be as good as what they sell. Fact is: Cadillac is not known for reliability since pre gas crunch. (1970s) Cadillacs tend not to be the most affordable cars either. Right next door is a Buick dealership. Car salesmen standing in the middle of the asphalt outside. I thought I was in a fever dream. But I made it. Thanks for asking.

I went to Courtesy Cadillac in search of a used SUV.. I was on defense because I’ve recently visited other dealerships that didn’t feel welcoming.. I hooked up With salesman Matt Gardner and He made me feel so comfortable. He was very honest and up front. Courtesy Cadillac went above and beyond to gain my trust and business with great rates and warranty.. I will be shopping with them again and so should you!! Thank you all

Great service as always. Great interactions with service team. Thanks again. Glad I bought my Cadillac at Courtesy!

So I was hooked on getting a Range Rover and wanted nothing less until I arrived to Courtesy Cadillac and met Matt Gardner! I left with a sweet deal and a 2021 XT5 sport and haven’t looked back. Matt Gardner was patient,kind, and knew his product. I’m grateful that he was my salesman he cares about his customers.

After several attempts to get clarity from the sales person (Sean), on the particulars of my finance deal, which was never received, I was appalled to find out that the car I had just been approved for was sold with no regard to me. I was belittled as if I didnt know anything about the sales process of used cars or the current demand within the market today,instead of acknowledging the obvious misconduct, apparent lack of communication and appreciation for **every** customer by the salesman or courtesy Cadillac staff. To have a car sold right out from under me is something that I have never experienced and I purchased new and used vehicles and have never been treated the way Ive been treated at courtesy Cadillac. I called to speak with the sales manager Scott, who was very apologetic and assured me that this wasnt their practice and that hed use this as a coaching opportunity for the future customers to benefit from, but my life, my opportunity to be treated fairly, or experience the great quality standard behind a sales dealership that supposedly prides themselves on customer satisfaction wasnt and will never be had. Unfortunately I will never do business here ever again and will do everything in my power to share this mistreatment in order to help shine a light on the gross customer handling of a business thats more interested in a quick turn of profit than customer satisfaction.

Very nice dealership! Staff is not overly pushy so when I can, I will return for my grown-up vehicle.

Clean shop and great service. Very nice people.

So we stopped in about 4 weeks ago looking for a Escalade, we talked about a hour or so going over all the details, the owners son Joey had told us we had to have a trade, live in the state of KY, and finance with them to get one at sticker price, if not it would be $10,000 over MSRP!!!!! So we told them all the options we wanted and color for them to call us when they got one in, before we left they wanted to drive ours to see what they would offer, he came back at $64,000 which was almost $4,000 cheaper than we had been offered somewhere else, they had been calling us 1-2 times a week telling us about new ones they had got but none was what we wanted, so Wednesday they got the exact one we wanted to a T!!!! I told them to get me the payments on it and they called back and said $60,000 was all they could put in it, after some negotiation they agreed to $61,500, I said ok that was fine let me know what the payment would be, he called back about 30 mins and said the owner said they had to charge $5,000 over MSRP because they are so hard to get, so after talking to the owner personally he stated the same thing that they was really hard to get and was gonna get as much as they can out of it!!!!!! So they lost our business FOREVER!!!!!! These people are the type of car lot that will take advantage of you, very greedy!!!!

Very clean lobby, great customer service. Amazing service. Keep up the good work.Thank you

Had a fabulous experience at Courtesy Cadillac. I could not recommend them more. Scott McHugh got the deal done quickly and painlessly. My sales rep Donald Styles was incredibly kind, knowledgeable, and patient throughout the process. You can’t go wrong at Courtesy Cadillac and I will be back for sure! Thanks again!!

Im a 1st time Cadillac buyer, maintenance and the service provided is exemplary compare to foreign oversees vehicle customer service. I experience both, foremost Cadillac dealerships exceeds all other dealershipsEd Grice

Parts people are friendly and knowledgeable.

I enjoy my car dealing experience at Courtesy Cadillac, I have been doing business with them since December 2010.

Ask for Chanel. Shes so polite. No pressure.

The Cadillac XT6 is an excellent vehicle for SUV buyers. Chanel Montgomery is the consummate sales professional ...Chanel was extremely knowledgeable, and absolutely provided superior, professional, and personal service. Very good experience at Courtesy Cadillac

Service dept was great. I even appreciated that a salesman even let me test drive a new XT5, but I didnt appreciate the salesman trying to close me after I told him that I not interested in buying a new car. It was a turn off.

Sean and Scott were both a huge help and I felt very comfortable throughout the whole buying process. I never felt pressured and have never been treated better at a car dealership. I highly recommend anyone looking for a Cadillac to visit Sean at Courtesy.

I was trying to get ahold of someone in sales all day. They don’t pick up then phone and when it goes to the operator it just says leave a message. I don’t think they are open for business on a Wednesday at 1:30 pm. Their loss.

Great service and knowledgeable team! Bought my SUV here and had a great experience. I now get my car serviced and they have a great process to make maintenance check ups efficient! Really appreciate this team!Okay- this is my second review for how amazing this company is! I got my car serviced again and they drove to my house, picked it up, then dropped it off when finished! I also had a small scratch that was on the side of the passenger doors and Wade took it, and buffed it out free of charge! These guys are the best! I bought my car over a year ago and they are still taking care of me! Thank you guys!!

Can I give ZERO stars??!! Second SUV We bought here with Extended Warranty, Drove the car for less than 90 days.....NOW in the shop for the 3rd time...ITS STILL IN THE SHOP FOR OVER 45 DAYS!!! Sporadic call back if any. NEVER AGAIN!!!!! Terrible service department! Go to Brown Bros Downtown. Not even kidding!!!!

As usual outstanding Courtesy Cadillac service! Can’t beat the high quality customer experience and professionalism from the service department! Ask for Tony...he is Courtesy Cadillac!

That not a place to take your car

Finally customer service has come back to Courtesy Cadillac! It starts at the top and trickles down, the new owner Mr. Simoneit is a stand up owner, working to ensure customer satisfaction is top priority! Mr. Tony Jeffries is a true gem out in the service department, I have known Tony for some years now and he is very good at his position, I never worry about any surprises with Tony handling my service orders. I recommend anyone in the market for a Cadillac to come see the new Courtesy Cadillac, let them take care of your needs today stand by them tomorrow. Thanks!

Donald was professional, informative and put no pressure on me to buy! He made the experience what it should be, especially for someone like myself who hasnt been to a lot of dealerships and is skeptical. Very satisfied with the approach and customer service. Thanks Don!

The salesperson we had was outstanding. Thank you for all your help. First time ever to a Cadillac dealership. Great information given.

Great experience best staff

Im always treated great at Courtesy. Tony in the service department is top notch and the work is always quality.

Was fairly easy to work with. Had just what I wanted in my next car and am super excited to be driving in it now! Thank you!

Not happy at all. Problems with cruise control on my car. Asked that my car be driven. All they did was do an analysis by machine. Wanted to charge me $179 for the analysis, reporting that nothing was wrong with the cruise control. If they had driven the car they would have discovered that when going downgrades with the cruise on, the car feels like someone applied the brake very hard and the engine races as though the accelerator was suddenly pushed to the floor. Ive owned the car 2 1/2 years, it began this in July 2020.

This dealership goes the extra mile to make us feel valued.

The sales staff where very nice

Mr. Tony in the service department was knowledgeable, and courteous. My experience was exceptional he kept me informed throughout my experience and was very prompt. Mr. Tony is an asset to the dealership and deserves a raise/ promotion!!!!Thanks Courtesy you really delivered.Doris Thornton

The customer service I received at Courtesy Cadillac was impressive, especially since I teach a course on great customer service nationally. I would have to say my experience with Cadillac will definitely be an example story for me to use in my future seminars.

Do NOT let this place service your car. You will go 8n for an oil change and be told you need $1,000 in repairs. ALWAYS $1,000! That is their plan. It happened to me the last two times I was in there. I felt in my heart I was being taken! Well low and behold, I went in today for oil change and guess what those crooks told me! You got it, $1,000 worth of work needed, liers! Guess what the couple before us was told, yep, you got $1,000 worth work! Liers and crooks! Stay away! The part would have been $130 and labor, guess what $1,000! Another dealership said wasnt needed! Crooks, stay away! Nice, yep but crooks!

The service department took care of our car concern quickly and made us feel good about everything:)

I just leased a 2018 Cadillac XT5 from Courtesy and they have been very accommodating. I worked with Bryce Yearsley and he was very responsive and helpful in getting me a great deal and with absolutely no hassle. Thank you everyone at Courtesy for such a great experience!

Courtesy Cadillac stepped up. Thanks to salesman Michael, the service Team. Ashley and Travis. And especially managing partner Joe. Thanks for making everything right. You guys renew my faith in the car buying experience.

I purchased my Cadillac Escalade 3 years ago and I have no regrets. This dealership has the most professional and polite staff Ive ever purchased a car from. Everytime I take my car in for maintenance the wait is never long and the staff provide all the information I need to keep my truck running smoothly. Im almost done paying for this one and I plan to buy me another from this same dealership.

Christy Olivarez and the team at Courtesy Cadillac went above and beyond to help me find the exact new car I was looking for. This new car buying experience was without a doubt the smoothest I have ever had. I can without hesitation highly recommend Christy and the team at Courtesy Cadillac to anyone looking for a new car. The Courtesy Team surpassed all local competitors on this deal and Im sure they can do the same for you.

I cannot say enough good about the associates at Courtesy! From the service desk guys (Zach and Tony) to the technicians who worked on our vehicle, every single person was professional, helpful and attentive to every concern I had about our used vehicle. We will go back to Courtesy again and again!

Quick and efficient...will be back again whenever service is needed.

I Absolutely Loved driving the luxury platinum!

Courtesy Cadillac provides us with excellent service and timely! Tony at Courtesy was great to work with!!

We had a good experience as we worked through the buying process of an almost new auto. Kristie was very professional and very helpful. She seemed to know everything about what would be required and informed us of it all. I must say that going through the financials and all of the signage required was trying. Ive bought several houses and most of them didnt require as much paper work as it did to purchase this car. But, we went home with an almost new car, and at this point, very happy. Cudos to Kristie!

The service was excellent and Tony was exceptional when it comes to making sure that I was taken care of in a timely manner.

Bought extended contract was told it coveredEverything but was told today that it does not and person I purchased it from is no longer at dealership. I was lied to and the dealer actsIts is no big deal. ?? Poor service . I will use a different. Dealership possible a different try of car were the staff know what they are talking about .

Responsive to request and resolved all issues

I had major work performed on my 2009 CTS. My service advisor (JD I think) was excellent. He was very kind and attentive. The complete experience was wonderful.

The staff in the service department was the best experience I have ever had at any dealership I have been a part of in my almost 25 years of owning a car and having them serviced anywhere. Anthony Murphy was exemplary in taking care of my wife and I and making all services completed in a timely manner and not interrupting our daily life and fixing our problems and making sure we were satisfied. Him and the other staff members went above and beyond to take care of this loyal Cadillac owner and will keep me in the Cadillac family for many years to come.

Best car shopping experience I’ve ever had hands down!! Bias was absolutely wonderful to work with and extremely professional.

Great and fantastic customer service

Nobody ever likes to take their vehicle in to be serviced. With that being said, Courtesy Cadillac for me has always made it as painless as possible.I get a time that I want, the staff is always friendly and I get in and fairly quickly. The coffee is good and I always have a nice conversation with someone from sales as I browse the showroom. Oh! I almost forgot, theyve done an excellent job servicing my vehicle too.

My salesman (Bias Tilford) was very professional and his product knowledge was exceptional. I truly enjoyed the buying experience and highly recommend dealing with Bias at Courtesy Cadillac.

Thank you to Bias Tilford! He made the entire buying process a piece of cake. This was the lowest pressure car purchase Ive ever made. He went above and beyond to get my beautiful white Cadillac XT6! When it arrived Bias was super knowledgeable about the XT6. He walked me through the setup of the tech features. Thanks for making it easy!

The repairs on my caddy took longer than they said it would but they ended up taking $400 off my bill so its all good. everyone was always very polite & respectful. i can tell customer satisfaction is big for them.

I told them to delete the “service lane departure” and “blind spot alert” warning lights. They did neither. That probably would’ve cost me another $800 anyways. Didn’t help me make any determinations on which services to get done. In person they dont make recommendations or anything. Ken Towerys always takes care of me. Seriously.

My wife Cyndi and I were looking for a good deal on a Cadillac XT4. We had recently purchased brand new Toyota RAV4 Hybrid. It was very nice but the drive quality was not as good as the 2013 Lincoln MKX we traded in. It was also missing several features we really enjoyed.I found the car online and wanted to see it. Michael Gapen followed up with me and before i knew it he was dropping the car off in our driveway for us to test drive!Needless to say, we fell in love with it! Michael was very nice and super helpful. He brought us a trade in offer that was better than we expected. He even brought all the paperwork to our house! Not only did he practice social distancing, he helped us complete the buying process on our front porch. We bought our first Cadillac without ever leaving our own property!We have since told everyone about how great the folks at Courtesy Cadillac are and how they made us feel like we were the most important clients they ever had!Sincerely, Garry Beckley.

Nice courteous people. So far very helpful with setting up new programs.

JD and the technicians provided great service by explaining my benefits and ensured that my car was taken care of.

Wonderful experience buying my CTS-V. Review is a little late but these guys did an amazing job! Thanks guys! Bernetta Evans was amazing and I hate that I couldn’t have left this review sooner!

This dealership has got to be one of the best around.....Our salesman (Bryce) was very knowledgeable and seemed to do whatever it took to help us out. We actually were window shopping at 10 pm (to avoid the pushy salesmen) and he came out to talk about the car we were checking out (he was NOT pushy at all!!). Then at 8 am the next morning he was sending us over the info we requested......this really impressed me to see his work ethic and how much he cared. Bryce staid in touch and again worked with us to get to our budget needs......he was extremely professional. Overall I would recommend this dealership and definitely the salesman......Thanks Courtesy and Bryce for your help!!!!

Truly exceptionally kind people they try to help in every way I would tell anybody looking for a Cadillac to visit them its a beautiful place to visit everything is sparkling clean

Just took delivery of new 2019 XT4 from Bias Tilford at Courtesy Cadillac and his knowledge and professionalism were excellent. Victor in F&I was very helpful and made the process a great experience.

Very nice i highly recommend going for service or sales.

Fraudulent services!Went for an oil change and tire rotation. Tire rotation was NEVER done even though it was on the service contract as completed. The service manager and tech claim it was done. I had a small cosmetic cut in the right front pax tire sidewall that I was aware of. That tire was still on the right front pax position when I picked it up. This proves the service wasn’t done. I suspect the oil change wasn’t completed either but can’t prove that.Never again! My first and last time there. You never get a second chance to make a first impression!

I had work done on my vehicle and my check engine light came on 2 days after I picked my car up from them, after having it serviced. Also, the settings on my car had been changed, such as the auto lock on my doors and my remote start is not working consistently now. Highly disappointed.

Very courteous team, clean location and prompt with their service.

My grandmother came and saw Zach Boyatt. She was coming in for routine maintenance, on her Ct6. She said that he was nice, polite, and made her feel special. Thanks for taking care of my grandmother!

My sales person was Jonathan Finch. He was very knowledgeable about every vehicle on the lot. He was very patient with me during the process of selecting the vehicle I wanted. Once I made the decision to purchase the vehicle I wanted, my experience with Courtesy Cadillac was smooth and stress free. Thanks so much Jonathan Finch for making this a great experience.

Its a Cadillac dealership what more could I say!!

Tony is service always takes good care of our cars.

I purchased my tires from a third party several years ago. This includes lifetime tire rotation. I took my car to that company for rotation, and balancing. I still had a bad vibration, so took it back. They said they rebalanced the tires. It was still bad. So, I took it to Courtesy Cadillac to have it checked, suspecting something else was wrong. The re-balanced the tires. Problem solved. They did a great job, and had me in and out quickly. Great job. The car rides smoothly once again!!! Thanks!!

Very friendly staff. Matt was particularly helpful, we look forward to a long business relationship. -AA Auto & Detailing

Courtesy Cadillacs service department is excellent. From making my appointment to driving away after service - easy, professional, and friendly. Thanks!

I had a great experience with Bryce Yearsley, hes been patient, and help me find the car I want and Im in love with my car since day one. Thank you. Highly recommend to any friend of mine that need a car to him

The absolute best place to take my Cadilac .. knowledgeable and Efficient technicians. Thank you for your service

Everyone we have dealt with at Courtesy Cadillac has been first rate. They have all been informative knowledgeable and extremely helpful.Chris Jackson has excellent knowledge of all systems and all accessories He is a very good salesman--the general manager was very helpful and informative--Tina Tobin explained everything about the leasing process very clearly---we feel that Courtesy Cadillac is lucky to have these people as representatives and we will work with them again in the future---Steve Carpenter--Taylorsville Ky

Double check your service work! My wife went and got her oil changed today. When she picked it up the service reminder still needed to be reset. No big deal, she pointed it out and one of the service techs reset it. But, she heard another service tech over on the side make a comment like they didnt do an oil change. When I got home she told me what happened so I checked her oil. Oil was low and dirty, and I could tell it was the old oil filter. What did they do with my wifes vehicle, park it and then gave it back? What did we pay for? Service manager is supposed to call us back but we are still waiting.

The sales manager there is absolutely insanely good at what he does. He got me going in my new car at a price and monthly rate that was about 20% less than the best deal I could find on that same car anywhere in the country

Thorough and Professional. Offered a free shuttle service and a fresh snack bar. Convenient chairs and relaxing rest area.

Great dealership and everyone was a pleasure to deal with. Had an issue with my flashers coming on by themselves and they took care of it. They also performed several updates that I didnt know was available. Absolute great experience.

You be the judge...I delivered my 2014 CTS for warranty service on the touchscreen and oil change.After leaving with the vehicle, within 1/4 miles the engine was in clear distress. By the time I was able to turn around and return to the dealership, I had the disastrous Low Oil Pressure message.The engine was completely destroyed.The dealership completely replaced the engine, but claimed it was a known issue and was covered by the warranty and had no relationship to their oil change. I would normally be OK with a mistake. We all make them. A Cadillac loaner vehicle for a couple of weeks is no real hardship.Perhaps it was just a coincidence. But if it wasnt, then charging the Cadillac company for the price of a new engine rather than admitting a mistake would be a blatantly dishonest act.The reader can judge for themselves. These are just the facts.

Very pleased with our car-buying experience at Sam Swope Cadillac. Jonathan Finch was a pleasure to work with as he guided us thru the process. This was not a high pressure environment but one of professionalism and information necessary to help us make our decision. We also appreciated the assistance we received from Eric Marshall in Finance. Great group of people.

Bias Tilford is the best! He truly cares about his customers and makes the car buying process stress free.

I had the opportunity to visit a number of Service Departments in my life and this one is one of the best. David Holland and his team make taking great care of customers look very easy. I highly recommend this department to my friends an family.

Weve taken our cars to this location (previously Sam Swope) and had excellent service, but no more. Under Courtesys management it has become the prototype scam auto repair... high pressure, high price. No more... lost my business forever.

My car was repaired in the same day which was AWESOME & very timely! Even though it was an unexpected problem :(David Holland and the 2 other ladies working in the Service Department are AWESOME! ☆☆☆ Two Thumbs up as always ☆☆☆

I had have my car service and work on. They areVery courteous and only had my car a day and gave me a loaner with no problem. They told me up front what the problem was, how long it will take to fix an a estimate on the cost of the repair.I had a very good experience there. I wouldDefinitely refer them to anyone

Have purchased and serviced several Cadillacs for from different dealers.Took my Escalade in for service and they would not provide a loaner. On two occasions the service depart up-charged me on parts and would not cover bumper-to- bumper warranty service. Tried talking to the service manager and GM would not return my calls. I would recommend their service or buying a car from them.

Courtesy Cadillac6 Swope Autocenter Dr, Louisville, KyI purchased a XTS V sport from this dealership and had a great experience. Both Jonathan, salesperson and Paul, Sales Manager were extremely knowledgeable and professional throughout the buying experience. I have since brought the car in for a few minor issues and they were quick to fix the issues and always offer a loaner vehicle if needed. The service department is excellent. This was my first Cadillac and I am sold on this product and believe I will stay with this brand for a very long time and also plan to buy from Courtesy Cadillac based on my previous experience. Excellent dealershipCOPY

Husband brought a car and he is very pleased with the vehicle and the service there ad well

Courtesy Cadillac has a great service department.! The work is done in a timely manner and the people are wonderful ! Very efficient and knowledgeable associates. Issues are resolved on first visit, no returns required.!

Poor management and high turnover with service advisors. I feel bad for new and existing customers trying to develop a relationship and trust with one.

We had a great experience with our Salesperson Bias Tilford he was very professional and looked for the vehicle we needed and not the vehicle the dealership wanted to sell . We have been Looking for at least 8 months for the right vehicle and he had us in mind with our purchase . This will not be our last CadillacWe also had great connection with the General Manager Kelly Lurz, she explained the pricing and was very open about our deal . Even though we didnt get the price we wanted the price we got was more than fair in the market value. Its really nice to deal with people that you can trust and depend on when it comes to making a big purchase .Thanks Courtesy TeamMaria & Anthony Watson

Buying a vehicle from Courtesy Cadillac was the best move we could have made in regards to making our recent purchase! From the sales floor, Chris, to the service department, Anthony, we were made to feel like VIPs! No regrets and will most definitely do business with them again!Update- after Anthony left the service department, the place has gone downhill. Never will I ever buy another vehicle from Courtesy! I’ve picked up my Escalade and found garbage inside, fingernail clippings (omg) grease, etc. I was told things would be fixed only to find that after having it in there for up to a week or longer, the issues still exist. And do NOT buy the extended interior/exterior package. This far, nothing I’ve had it in for has been covered. I was told all the wonderful things that would be covered but not one damn thing so far! Well, except for a small chip in the paint that was “fixed” with what looks like white fingernail polish. Couldn’t really see it before but boy, do you now! 😡

Logan was simply amazing! I love my new Buick LaCrosse!!! I don’t recall the lady that works in finance but she was so nice and heldentenor with everything! I drove my car in (I didn’t trade it) Logan and another employee drove my car back to my apartment! These people go above and beyond! Thanks y’all for everything!!!!

I had a very good experience in the puchasing of my new car.

I like the Cadilac I bought.