We have a Craftsman riding mower and use Sears repair services for our Spring tune-up. The servicemen come to our home and arrive on time. They seem to know what theyre doing—the lawn mower is about ten years old and continues to work fine. We needed new blades this year and a spark plug and some filters. Im pleased. I don’t know a thing in the world about mechanical devices, but if they keep on keeping on, I’m happy.

I scheduled a service appointment on my dryer as it had stopped heating. The first repair appointment technicians were timely. It did take them a bit to repair but they thought they found the problem. Showed me it running prior to leaving and getting warm. A few hours after they left I re-entered the laundry room to find a dryer that was Extremely HOT to touch on the exterior. Upon further investigation the cycle knob was continuing to rotate without the dryer even being turned on. The dryer wouldn’t run in all cycles and neither of these were issues prior to repair appointment. A follow up appointment was immediately scheduled for two days later and then the technician didn’t show up at all...I called to follow up as the 8a-5pm Window closed. I had a now very unsafe dryer, fire hazard to leave plugged in... I was told I would be given a partial refund. We are now three weeks from original visit and after numerous calls back —still no refund and poor communication. Totally getting the run around when I call, etc. now having to dispute charge through my bank to hopefully get resolution.

Repair of Craftsman rider lawn mower. If the service person, Mr. Yeti, had driven the lawnmower around the yard, he would have experienced that the rider mower was not fixed. In the past 15 years, we have used Sears to maintain and repair our rider mower and every single service person drove the rider mower to make sure it was working. When Mr. Yeti left, I got on the rider mower to mow the lawn and it didnt last 5 minutes before it stopped working. Sears does not provide a valid phone number to call if repair didnt work. The menu driven software does not provide an opportunity to talk to a human being and it does not provide an option for getting someone back to finish the repair. Now, I was forced to schedule another visit and they are charging me another $139 diagnostic fee. I have no one to talk to about this because Sears does not offer that option. If I am forced to pay another diagnostic fee, I will never use Sears again for anything.

We called Sears repair and got an appointment for 12-15-20. A contractor for Sears, Joe’s Appliance, came out. The tech found the problem and said a part needed to be ordered. Had to wait weeks for a part. Another tech, from Joe’s Appliance, came out on 1-25-21 to replace the part. He was disheveled and needed a bath! Someone drove him out, in an old van, and waited on him. He replaced the part. We asked him to let us start the washer to verify all was well but he would not wait. He said if we had any problems to call their number ( Joe’s Appliance) back. We started the washer and it did not leak (original problem) but started making a horrible noise. We turned it off and immediately called the number for Joe’s Appliance and had to leave a message. They have never called us back and we not heard from Sears. We had a year on the extended warranty left, but never got resolution. We ended up buying a new washer, not from Sears! I have been a Sears customer all of my adult life. No more.

We have been waiting over 6 weeks for a repair. We have had 3 scheduled appointments that have been canceled by this company not by us. The 3rd scheduled appointment they sent us a message stating they came, but no one was home. My mother stayed at the house all day and we also have security cameras. No one came to our house, that was a complete lie. We have been on the phone over 20 times with this company trying to figure out why the hell we have gone this long without a working washing machine. We arent able to speak to anyone in the U.S. and everyone gives us the same line about fixing it. Yet it has never been fixed. I would never recommend this company to anyone. Our protection agreement is complete useless. With the money spent on the lanudrymat and having to take off work for scheduled appointments that never happen we could have already paid for a new washer. Customer service is an absolute joke.UpdateAs you can see it is now 3 weeks later and I still dont have a new washer. We have now had to buy our own new washer and I just got a call that they are going to replace my washer and the delivery date is November 29th. 😆 🤣 😂 what a joke. They wont give me a dryer because I already have a new washer and they wont just give me a check. Stay away from this nightmare. I have never in my life had such a nightmare with a company. No wonder sears went out of business in louisville.

Have had sears maintenance agreement for over 25 years- great service, although getting to phone center is sometimes a challenge. Also same person came for our maintenance a week ago on other products and he could have done freezer at same time preventing me from having to wait till he came a second day. Could have given a better window of arrival on day of service.

The technician, Mr. Michael Jackson was absolutely fantastic. Our appliances are looking and working better than ever.I highly recommend the Sears home appliance repair and preventive maintenance plan. Worth every penny! Hope youre lucky enough to have Mr. Jackson call on your home.

Think of your best service call and that is what happen. Two guys, a maintenance and repair. They were fast and efficient. I received advise for upkeep and a long standing problem was finally fixed. keep up your master services agreements.

Sears wouldnt let me tell them what I wanted done on my Craftsman lawn tractor when i spoke to the phone person setting the appointment. She said their tech would arrive at my home and hed diagnose and have the necessary parts on hand. I wanted both the drive and blade belts replaced. I purchased blades and intended to have him replace them.I had not cleared the grass from the top of my mower deck for an entire season not knowing there were ventilation holes that assist with mulching. The tech dumped that grass in my lawn and left it there for me to rake up before I could mow the lawn.He had the proper drive belt but not the blade belt. However, he had a belt that would work on the blade but I would have to pay an extra $15 or he could come back in two weeks which would destroy another whole day since I was required to have someone available 8A-5P and they arrived at 2:45P. So I paid the extra. All in all he accomplished what I wanted done but the price was a little steep $375.One more item, once it was repaired he fired up the tractor, dropped the deck a notch lower than I mow my lawn and tore off two swaths down the middle length of our back lawn. So until the grass grows back I have a two swath wide scalped landing strip in the middle of our back lawn.

My call for service was answered quickly and they did have a service person on call. I received the person in a few hours and was able to replace a part and all was up and running soon. Very please with this call.

Came on time, advised ice maker unit would have to be replaced; parts ordered, came back out and installed quickly. Works perfectly. Also suggested we let them do a thorough cleaning of coils etc in back of fridge. Nominal fee. It was a good use. Its too heavy for me to move out to do it myself. So in 4 years had not been cleaned. Will save money and wear on the fridge. We have HVAC serviced annual preseason, well do fridge now each year too.

Ridiculous $275 labor fee for a total of 20 minutes time and maybe 10 minutes of actual labor (the remaining time was spent trying to sell me a warranty). Arrived at 5pm in a 1-5 window. Did not call until nearly 3pm to give an ETA. I will never use Sears again.

Service Tech was very knowledgeable, and professional in his field.

Excellent customer service on my Craftsman lawn tractor. Technician prompt at appointment time and very knowledgeable regarding my annual service. Everything completed to my satisfaction in a timely manner. Thank you very much!

The only thing I dont like about Sears is the 8-5:00 window. You just blow a whole day waiting. Luckily, the serviceman man arrived before noon. Probably between 10:00-10:30. What a pleasant surprise. He was courteous, quick and left so I had the rest of the day for plans. Way to go Sears!

The Sears repair man was very informative. Even though it wasnt my dryer that needed to be repaired he gave me specific directions on what to do to get it back working and I am so thankful for him. I would recommend Sears Repair to my family and friends.

Service was speedy and part delivery was on time. The repairman was very courteous and did a great job. ll working fine.

My wife and I needed to have a leaky Kenmore dishwasher repaired. We originally called a plumber to have it fixed. The plumber moved the dishwasher out of the cabinet, disconnected the water & electrical lines, and told us to contact Sears as the leak was due to a part in the dishwasher and not the water line. We then contacted Sears and they sent two technicians out to diagnosis it. The dishwasher was already pulled out of the cabinet and the water and electrical lines were not connected when they arrived (the water had been turned off for several weeks). The technicians told us that they’d have to order the part, which arrived a few days later. The technicians came back out to replace the part but told me they were not allowed to re-attach the electric line to the dishwasher. When I asked them why, they said it was because they didnt pull the dishwasher out and disconnect it. When the technicians originally came out, the dishwasher was not connected to either electrical or water and they never said they couldnt re-attach anything when they diagnosed the faulty part. On that first visit, we paid $154.38 for the technicians to look at the dishwasher and for the part, and on the second visit, we paid the remaining $96 that was due. I have paid Sears $250.38 and still do not have a working dishwasher.

The Sears technician showed up on time, was proffesional, and thorough. He knew what he was doing and didnt waste any time getting it done, but he was courteous as he worked. While the extended warranty is an added expense, the extra service and piece of mind is well worth the money. Sears service is what makes it stand out from other stores.

A service technician named Frank came to my home. He was professional, kind, quick and went out of his way to make sure that everything was taken care of. I appreciate his being so thorough and professional.

The service tech. arrived on time and completed all work expeditiously. He was very courteous & most friendly. He was very knowledgeable, working on all three appliances for an annual checkup.

For the first time...ever...a woman service representative came to our home! She rocked the service...very attentive to providing the best customer service. Precise, thorough and most importantly she genuinely cared about the customer and our appliances. Thank you Sears for hiring a stellar employee.

As far as I know things went well. Have not a need to use the mower so will have to wait until that time to see how things really turned out. The person who worked on it did it in a very professional manner.

I was not home but my husband was. The microwave works now but the light bulb was not replaced. I believe my husband asked but for some reason, it was not replaced. The metal guard around it was asked to be fixed but the repairman said they didnt do that. Have had Sears out to replace something or other on this microwave since we bought it in 2010.

Was prompt in arriving during service time window. Friendly, demonstrated desire to find out and solve problem with my appliance. When he could not repair, junked my appliance and was given very fair price to replace my 10 year old appliance.Very please with overall service.

Service was completed quickly and professionally. The technician was very considerate about letting me know when she was to arrive at my home. Very satisfied.

We had a service person here about a hour ago to replace the inlet valve on our washing machine when he was putting washer back together he crossed water line tech didnt try to see if repairs worked called sears after being transferred 6 times we got someone who didnt understand english or speak very good english he told us we need to schedule another appointment that is bull☆☆☆☆ its easy to understand they are going out of business this is sears way of doing business the last several yrs.

The repairman was on time, courteous and knowledgeable .. Wish they were all like that..

Service was quick and professional. On day of service, was given notification of 2-hr timeframe, which made it much more convenient. Setting up the service call was more of a challenge due to long phone holds.

I did not and have not had a good experience. My husband and I bought the kenmore elite front loading washer and dryer in 2008. They are already giving trouble- we replaced the pressure switch about 6 months ago. And again this past week it started giving f-35 error again. I am so upset that we spent so much money on the washer and dryer thinking they would be a great investment. The day after the technician came I started a load of clothes and again the f-35 code came up- so I could not use it again. I have been without a washer and dryer for about 3 weeks. Is this typical of sears appliances now? My dryer says f-70 and I give sears an F for failure to produce a better washer and dryer for consumers. Now I have to wait another week or so for another technician who may or may not fix my washer and dryer and if he does it probably wont last

Tim, the service technician did a fantastic job on correcting my concerns. My craftsman riding mower has performed as I had hoped. When I noticed a noise when I took the brake off as well as a sqeek from the steering wheel when turning, I requested a service call. As soon as I explained what was happening, Tim knew exactly what the problem was. He fixed them as well as did a through check of the entire mower. Very caring about his work. Thumbs up to Tim. 👍👍👍

The gentleman who can to repair our washer was very kind and professional, taking care to explain the problem and possible solutions. The diagnosis was quick and correct, and I wish I had noticed the problem before requesting service. The proposed fix required a second visit after parts were ordered and a second technician to the tune of $430. Similar models of my washer cost around $500-$600, so I opted to consider my options before committing to the repair cost. He suggested a temporary fix which he did, and the washer ran fine while we was here. The next load the fix complete fell apart and the problem returned. Knowing the issue, since the technician had diagnosed it, I fixed the problem with some superglue and a fast-curing catalyst, and havent had problems since. It sucks to have had to pay for the visit, but Im glad at least to know the problem and how to address it. My complaint stems mainly from the absurd cost of a full repair, which included the price of parts that were double what I found them online for.

$1,200.00 out of pocket and my refrigerator still does not work!!! Now I have to wait a week for a follow up service call. They did offer a $100.00 compact refrigerator to hold us over, OK the baby has milk.

Worst service I have ever experienced. After >$600 fees and 2 visits, our refrigerator still not working. Sears people were only interested in trying to sell appliance repair insurance. No call back after I told them about service technician failing to fix the problem. I will never shop at Sears or use Sears appliance repair. Horrible experience!!

Quick and efficient. Wish prices were not so expensive. ..

The repairman came looked a the unit said to turn AC off to let it unfreeze, while I was not around he left, no good bye nothing. I bought this AC from your company in May of last year and I have called someones least 6 times since for service calls. Sears used to be a reputable company, but all I have gotten is crappy service or no service. I have lodged a complaint with the BBB again. I am being generous giving you 1 star. I will never purchase another thing from you. And I have told my family and friends also.

New part not working. Havent had a workable washing machine since April 4, so thats 3 weeks of frustration trying to get things washed and spun dry. Have made multiple calls to service and the followup has been substandard at best. Doubt wed ever buy another appliance from Sears.

Great job by your technician .It works nicely.Thank you very much

Repair personnel were professional and friendly. It did not take them long to determine the problem and the part that needed to be replaced. It was a $ 350 part. The dishwasher is only 1 year old. You used to be able to buy Sears Kenmore appliances and be confident that they would last a reasonable length of time. According to everyone at Sears that I have talked to, you should buy appliance repair insurance. My response is that I will no longer buy Sears Kenmore appliances.I bought a Sears Kenmore stove and it also has had to be repaired. I have talked to other people and they say that Sears appliances no longer last.

Excellent service. Very polite service man. Would always request George

Repair Man came out and suggested I put insulator pads under the washer. I ask if he had any on his truck... told me nope and I could buy them on Amazon or Ebay. I ask if had check for other issues and told me the washer was fine and to have a good day.. thatll be $79 please.This actually seemed more like a scam then a repair.RespectfullyPatrick M Reilly

Persons working on our lawn tractors have always been excellent. We have a warantee and they are prompt, knowledgeable and fix what is broken.

The repairman was on time and did a good job checking my appliances to make sure there are in good working order!

Technician never showed up because of an ongoing conflict between the Sears Technical Assistance Center and the technician who was here 13 days earlier. EXTREMELY FRUSTRATING!!!

AC works good now. Technician professional, effective and efficient. Thank You.

Sears offers a great service warranty, but not good reliability when it comes to setting up an appointment and actually having the work done.

Excellent work great customer service skills!!!!!

The guy was very nice, he got the work done very quick.

Tech ID 0525683 is great. Appreciate his knowledge and courtesy.

Worst experience I’ve had with a company. They have canceled my appointment three times in row and their excuse was that their technicians are overbooked on that day when they are the ones to schedule my appointment day. Also very rude customer service. Would never recommend to anyone. Do not waste your time with this company.

First technician misdiagnosed washer problem. Replaced clutch. Less than a week later, it was broken again. Next technician notices transmission was shot, says clutch should never have been replaced.Told to expect a refund check in 6-8 for all but the cost of one service call.4 MONTHS later, after calling and being transferred 3 times, I FINALLY was refunded but only the cost of the actual repair.Will not use again.

Depending on the technician, your mileage will vary. I had two visits, which was totally unnecessary. The first technician didnt do basic troubleshooting by confirming the error codes in the computer. Had he done this, it would have saved another visit by a more competent technician, a week delay, and the hassle of taking off work another day to sit around for these guys to show up.

Technician was on time, polite and professional. He cleaned my machines and made sure everything was in working order.

The service person was on time, found the problem, it was the drain hose and a replacement was not available so I had him use plastic tape to repair it. I am sure that the tape will last as long as a replacement hose so am satisfied with the solution.

The service tech was very competent and had the part for our ice maker on his truck, he diagnosed and repaired the problem in about 30 minutes! The service center who takes the calls is just the opposite--on my first call I was told their system was down and to call back in an hour, on my next call tech support tried to diganose the problem (logical fisrt step) but ended by telling be to go buy a new water filter which I did and that did not have anything to so with the problem (no ice). I scheduled my own appointment on line, but the system erroneously marked that I did not have a warrantee and indicated I would have a $119 diagnostic fee. I called to straighten this out and the call rep cancelled the appointment and then could not schedule another one saying the system had no appointments for two weeks, but said she would enter and emergency response request and someone would call me in next 24 hours. Didnt happen. I scheduled my own appointment for the next day on line again, again the system didnt recognize I checked I HAVE a warranty, but I straighten this out with the texh when he arrived.

Nice tech and very good.

We originally had Sears come out to repair our icemaker; that repair went well; however the repairman offered to clean our dryer for $50.00. Since it had been several years that we had it cleaned I decided to let him clean the dryer. What I ended up with was dust all over the laundry room and scratches on the cover he removed. All he did was move dust around with dry paper towels, did not use a vacuum cleaner. Needless to say I am not a satisfied customer.

I initially called back in December for a maintenance appointment for our treadmill. It was finally finished January 27th. They had to postpone the December appointment until January 5th. I had asked for a late afternoon appointment due to work and at 10am on January 5th I received a call saying they would be there in 30 minutes. I was at work and could not leave. Luckily, my oldest child was home and could let the repairman in. With this initial visit, it was determined that the treadmill needed a part that had to be ordered. The repairman ordered the part while at my home and had the part shipped directly to my house. On Friday, January 27th, my appointment was scheduled for 1-5pm. Late that morning, I received a phone call from this repairman saying he would be at my home by 1:10pm and would be finished in time for me to pickup my youngest child from school. I am not sure if this repairman was the same repairman from January 5th, but this gentlemen was very nice and knowledgeable. He fixed the treadmill correctly and was finished in good time. Luckily the treadmill was still functioning this whole time and we did not go without it for the 8 weeks it took from the initial phone call to being fixed. We actually use our treadmill every day and not having it for that length of time would have been a huge inconvenience for us.

First- it took 3 weeks to get an opening schedule for an appointment to get our fridge repaired. Tech arrived timely and was courteous and helpful. However, our fridge required a part which, although was a common part, had to be ordered. The part came within a few days, however, the soonest appointment available was 2 weeks from the initial visit. When the tech arrived, the part sent was incorrect and we were told part would be overnighted. I called the service center when the part did not arrive, which was the biggest waste of time. The person answering could not give me any local info, could not confirm the local disptach would even return my call. While she was polite, she was unable to help in any way and then seemed puzzled I would be frustrated. We receieved the part 3 days later and thankfully our tech was on top of the case and watching the UPS tracking. He was able to come same day & install part thankfully since we had company arriving that weekend and had been without a functioning fridge for over 6 weeks. The tech was the only good part about our service. Everything else was extrememly poor. Sears would do well to remember this is a 100% service related business. Had I had any other options to repair a Samsung fridge, I would have taken it.

The technician was professional and did a clean and fast job.

Purchased a top of the line washer/Dryer ($3,000+ including the bottom drawers and first 3-yr warranty) 5/6 yrs ago together with the first extended warranty. Recently, the dryer igniter died although there are only 2 of us and usage is minimal.Sears Appliance Repair (SAR) outsourced the repair in an effort to expedite the repair - unfortunately, SAR failed/fails to keep a part that can be had on Amazon for as little as $20 and delivered in 3days in stock. Additionally, the part fits 50 different dryers.Third party repair, diagnosed the problem almost immediately, did not have the common igniter available. I made a call to the 3rd party who assured the part should be in after the weekend as the part was shown to be in Illinois AND Ohio. The part did not come in and was advised the part was still in Georgia!What I know is:A common repair part should never be outIf out, part should be overnighted (I paid over $800 for the 8yrs of warranty)Part came in and promptly repaired. I spent almost $4,000 with drawers and warranty and 6 years later, Im doing laundry at a laundromat? How about no stars!

Technician on time and speedily completed a test of the machine.

Called to schedule an appointment and the lady was rude and didnt understand what I was saying. I just hung up and called someone else without issue.

Service man is friendly, well-mannered and professional.

Service tech was pleasant, skilled, and completed the work promptly.

Techs were very good, clean, polite, efficient, friendly and got the job done. What more could you ask?

Serviceman was very knowledgeable and did a very good job.

The repair person came the next day on time and was polite and solved my problem!

It took 2 weeks to get an appointment and I was charged 175 dollars for 20 minutes labor, also the repair didnt work and it is another 2 weeks for a recall repair, how long are we supposed to wait to wash our clothes.

The service technician did a great job; however it took over a week for sears to get the job scheduled; I would consider scheduling as very poor performance for a refrigerator repair.

Speedy, super service. Thank you!

We have had a terrible experience with home repairs. Two appliances we use every day - washing machine and dish washer -- took two weeks for them to respond and then nothing -- still had to order parts that we already said we needed. In sum...Expensive, Slow, Nothing Fixed.

The riding mower is tuned-up and runs like a top!

Yearly checkup on dishwasher. Everything OK

The repairman came and refused to even try to take the dishwasher out tp find out why its leaking, then he told me I should contact professional install company to take the dishwasher out then he will come and diagnose it, he charged us 75$ for nothing.

Very good experience

No repairs needed, just a warranty check.

Perfect

Excellent

Excellent