For over 2-months Birkhead continuously told us that they were 2-weeks out from being able to do our work. This came from both the owners and the sales rep on our project. We were finally given a start date ONLY for them to no-call, no-show. When we tried calling the sales rep the day of the project, we realized that he had blocked our number. When we got ahold of him through corporate - we asked when they were coming out and what was going on… They then told us they no longer had time for our project… This after over TWO months of telling us we were top of their waiting list! After being led on for over two months and then out of nowhere being told that our business isn’t wanted, I have never had such bad experience with any other company.
I had 3 different companies come out and nobody could figure out what was wrong with my system, they just kept trying to sell me a new unit. I called Birkhead and they came out and checked it out. Brian was able to get it figured out and fixed within an hour. Sam was also extremely helpful over the phone. I highly recommend this company! They are nice, professional, and know what they are doing.
Great work, fair price, appointment was quick to make
I made an appointment (specific date and time) for an at-home quote of a replacement system. The rep was a no call, no show for the appointment. More than 24 hours went by and I never heard from this company. I will not be using Birkhead Co.
Greg gave me an honest opinion and saved us $$. Personable and professional service through and through.
Birkhead came highly recommended. Our air conditioner went out over the holiday weekend. We waited until Tuesday morning to request service. We fully expected to have to wait at least a day or two for someone. They had someone at our house within 2 hours of me calling!! The technician fixed our system very quickly and now we are cool as cucumbers! Very happy with their service and will definitely use them again.
Cannot says anything bad about my experience with Birkhead Co. Everyone has horror stories to tell about HVAC technicians, electricians and plumbers. But my experience with Birkhead can be best described as excellent!!! These people will always be the first on my call list. Fast, Friendly, Competent, Trustworthy and very reasonably priced. Could not ask for more. Thanks Birkhead.
I bought a home in Mt Washington in August 2019. As part of our agreement, the seller had the furnace and A/C cleaned and checked. She chose Birkhead and provided me with a receipt. The receipt read that the system was checked and cleaned, including the filter and found to be in good working order. The bill was for $89. About 3 or 4 days after moving in, I went to the basement to check the size on the furnace filter because I was making a run to the hardware store and wanted to stock up. The filter was so dirty it literally fell apart as I was pulling it out. It weighed about 5 lbs from the 3 inches of dust and debris and appeared cone shaped and to be sucked in in the middle. It almost felt wet. On the side of the filter, handwritten was 2/8/2017. I called Birkhead and told them of my findings and that I didnt think the system had been cleaned or even checked. The lady on the phone argued with me and said she believed her tech. She kept saying that they didn’t change the filters because they couldn’t carry all sizes. I told her I understand that but, “why did the tech write on the receipt that the filter was checked and no other notes in regards to it’s condition?” I asked her to have someone come back out and she refused. When I told her I would never do business with her company again, she began bad mouthing other local HVAC companies. A month later, I had a friend check the furnace and he said it was filthy. I called DFH and they came out last week. Their tech spent 40 minutes cleaning the system and he too said it was very dirty and appeared to have not been cleaned in years. Hire Birkhead at your own risk. I wonder how many others they have done this to??
The people plus the owner is nothing but awsome they ar on point and very ocd on their work, I truly recommend burkhead heating and cooling to anyone, they will definitely go out of their way to get the job done right, I wont go anywhere else
Kenny is the best. Not only is he extremely personable, but also, my dog loves him.He knows a thing or two about air conditioners as well.My AC went down in the middle of the summer, and he came over, diagnosed the problem, and fixed it. Air is now working great.
The Tec did not even go upstairs to see the unit and tried to sell me a new AC system. Called someone else the next day who recharged the coolant and fixed it completely.
Very good company they always get the job done
The VERY BEST contractor I have ever done business with. Service was quick and done right. Very friendly techs got the job done fast. I would highly recommend Birkheads to anyone. J Holcomb
Absolutely my number one place for HVAC. Randy Murray was my service guy and I will be requesting him from here on out. He was extremely knowledgeable and very informative. Thanks
Sensational! After a terrible experience with another company dispatched from my home warranty, I called Birkhead. Brian went above and beyond with kindness and professional to make sure our AC unit was fixed CORRECTLY! I will continue to use this company and request Brian everytime!
Awesome service awesome folks
Excellent and honest and very reliable. We ask for Sam every time!We have been more than pleased every year!!!
These guys are at the top of the list. Worked around our work schedule and did the work in half the time. Thank you Kenney, Wade, and Michelle.
2 technicians came out and moved duct work so I could raise the ceiling in a basement restroom. They both were professional, clean and raised the duct higher than I expected!