I paid $1000 to have my dog flown from Honolulu to Los Angeles on June 8. When my dog was taken to the Honolulu office for dropoff the morning of June 8, my delivery driver was informed the flight had actually been delayed and my dog needed to be dropped off that night at 8pm HST instead, with pick up at 8am PST June 9 in Los Angeles (rather than original pickup time of 11:30pm PST June 8). My dog was dropped off the evening of the 8th for his flight, just as requested. Fast forward to the morning of June 9 at 8am PST when my dog was supposed to be available for pickup in Los Angeles, and I was told he actually wasnt there, and the employee didnt even know what time he would be. So I called the Honolulu location to inquire about my dog and the flight, and I was told that the plane had only recently departed in the morning, meaning my dog was kept at the cargo facility all night long for absolutely no reason whatsoever. On the phone, I was also told that the plane would be landing in Los Angeles at 2:50pm PST on June 9. I ended up waiting around all day and went inside at 3pm PST only to be told that it would still be about an hour and a half before the plane would land. I finally received my dog at 5pm PST on June 9, 2021. He was scheduled to be here by 11:30pm PST on June 8, 2021. I also had other boxes of loose freight shipped as well, and Mario tried to get me to sign the airway bill saying I had received the boxes before they could even find the boxes, let alone give them to me. Unbelievable. They ended up delaying my move by an entire day, causing me a lot of stress over the well-being of my dog, and costing me hundreds of dollars for extending my moving truck rental because they couldnt get their sh*t together. This place is a total disaster and they clearly do not care about anything or anyone. Avoid Pacific Air Cargo at all costs.

Stayed open for us, when we were running late trying to find it. Only 4 stars because directions were wrong.

We were picking up a dog here that was flown in from Hawaii by a family member. Pretty loud spot, but we were impressed by how well the dog was treated and how securely she was transported.

Not enough space for pick.up or drop.

Not even etienne in a decent bathroom for queen checkers leave and collect charge garden long to serve you as if they did not have a supervisor is a waste of service