If I could give Sterling West Escrow a no star I would, but unfortunately one star is the minimum. Do not do business with this company and do NOT believe the fake 5-star reviews . I purchased a house in December of 2020 that was processed by Sterling West Escrow. A couple of months after the close of escrow I received my Grant Deed in the mail and I was shocked. I received a regurgitated grant deed (see attached photo) from Sterling West Escrow with names of previous potential owners whose escrow fell apart crossed out and my name added, address crossed out, old escrow number crossed out and dates being off by about 4 months from my own closure date. I simply requested if they could do something about it so in case I needed to send it somewhere as proof of ownership (which has happened before), it wouldnt get rejected. Some establishments dont accept documents with cross outs in them, specially that many. After avoiding me for a week and ignoring my emails and voicemails, what ensued was a very unpleasant experience with Desiree, the owner and president of the company. She sent me unprofessional and rude responses, one in particular was quite nasty and rude that shocked my agent and everyone involved in Keller Williams (my realtor agency). Below is her unprofessional and rude response to me,Just because your Deed doesnt look pretty doesnt mean AT ALL that a bad job was done. I mean, seriously, come on. Trevor did an amazing job for you, and you know it. I am so tired of people coming up with ways to be rude. You closed escrow on DECEMBER 8, 2020, and that is what your policy says, and it also has your name as the Buyer. I am done with this.The least an escrow company can do is to create clean paperwork. Is that too much to ask for the thousands of dollars that they charge. Or if they dont at least be polite about it. The only reason they recycled an old grant deed was to save themselves a few hundred dollars not refiling with the county. She later blamed it on the Title company, telling me in a rude and unprofessional way to call the Title company. And from her own response and what I heard from others, I am not the only unhappy customer.Do NOT believe the fake 5-star reviews from friends and family. The so called owner and president of the company, Desiree Goodman, was immature, rude and unprofessional from the beginning to the end. DO NOT DO BUSINESS WITH THIS COMPANY and if the Sellers agent is using them insist on changing the escrow company.

The worst experience I’ve had with a so called business. Lady who answers phones is rude. My escrow officer is never “in the office”, which is a lie because she emailed me as soon as I left a message for her. She said how sorry she was you know how these things happen so I’m supposed to roll over. No masks in sight. Dirty office and so so many mistakes on our escrow forms I had to point out and this was with the owner!! Sellers/ buyers beware. I’m with the other reviews. If I could give less than one star. I would. Go anywhere but here. Good luck.

Every time that I have used Sterling West Escrow -- and in some cases for rather difficult sales -- I have found them to be terrific.

Horrible services. Purposely takes time to close escrow to charge more fees. Also wanted to come and sign in person but they waited till the last minute and send a notary so they could charge me another fee.