So after more than a week not received my deposit back of $350 I contacted them directly to ask several time. Owner or manager kept saying his merchant has told them its posted to my account already. I wouldnt be calling them to bother them if I had already received my deposit back. Then he tried to tell me no it was $250 Im getting back not $350. Very unprofessional! Stealing from customers! He said that its me and all those other customers on here with bad reviews that have problems with our banks, that its not their problem. Really!? I should have known instantly after getting into a beat up smoke smelling car. DO NOT RENT FROM THEM. GO TO DOLLAR RENTAL THEY ARE CHEAPER! We were in a rush and didnt want to stand in line at the dollar rental for hours so we settled with this awful company.

Innever received my $400 deposit. Ive called several times its been over three months. This is actually the second time theyve kept my deposit. I will report to better business bureau.

Absolutely do not go here. Go to as many other car rental places available because you will NOT get your security deposit back. The car I got was completely dirty, spoiled yogurt in the back seat, usb input not working, radio not working, and clearly this car did not get a wash before obviously. The owner can go to h3ll respectfully.

THE worst place. Where is the BBB at to shut them dumbies down? Boo

I had an amazing experience here. The staff were very helpful and accommodating. I don’t know why the other reviews call them out on dirty cars, but I know they get each car professionally cleaned before every rental. Maybe the other reviews are outdated, but I would highly recommend renting here! Cars are super affordable for the LA area and as long as you follow their simple guidelines you will be satisfied!

I rented with them and the first car I received had throw up inside/dirt everywhere inside of it on the floors the seat everything. I then asked for a different car and the new car was dirty as well. I myself vacuumed the car after just receiving it because I couldn’t drive in a dirty car. The owner then charged me for ashes in the car when I did not smoke in the car and I vacuumed the car so how were there ashes. He refused to refund or anything and just kept saying “I don’t know” oh and also he gave me the gas tank on 3/4 and told me bring it back at 3/4 as well (which I did) and now he’s charging me an additional $20. Also I extended for 2 extra days and he charged me more than the original rate so he kept my entire hold amount along with extra money he charged me. Definitely do not recommend. They are a mom and pop facility so there’s no corporation and you only have one ignorant person to deal with. Very upset I spent $550+ for a dirty car when I could’ve spent that amount at a real rental place. Do not go here. It’s inside of La Quinta Inn on W Century Blvd. Also make sure you TAKE PICTURES AND VIDEOS AND EVEN RECORD EVERYTHING HE SAYS because I will be taking legal actions for this. Absolutely disgusting and unprofessional.

Staff was superbly helpful. Very kind reception. My credit card maxed out but the guy that attended to me made all of it work. Great great great rental company.Highly recommended for anyone.

They were so helpful. Very nice clean car. Prices are affordable. They offer under 25 years old rental. I am so happy with them

Overall good, quick, easy, nice, passionate.Had an awesome experience with the staff at the LAX branch. The check out process was very expedient and I was out of there in my rental in no time. Matty helped me check the car back in and he was a pleasure to work with. I definitely recommend it to everyone and I will come back again next time!

This rental car place is treffic. They have all size of cars, not crowded like the big rental cars. I am renting from them every year, never had a problem with car or payments.I highly recomend it to everyone.

The car was not cleaned from the previous driver. There were receipts, other trash and it had not been vacuumed.The windows were covered in dirt from being on the roof during the rain. I booked this car days in advance and seeing as how it wad the last one they had, I find it unacceptable they didnt even clean the outside windows. The inside windows were just as bad as someone sprayed cleaner on them, but didnt wipe it after.I waited and helped get the car drivable. It reeked of smoke even though it was clearly posted as a non smoking car.The need maintenance light was on the whole time.And the staff are very lazy. They have no concept of their guest being in a hurry.

The best costumer service from Jay. He took care of me after being treated so badly from the car rental place across the street. I recommend Allstates

Customer service was awesome. Very friendly, helpful and understanding. I was treated extremely well and in a timely fashion. You can’t go wrong with this place if I could give more than 5 stars I would.

I chose this place because it looked like it was the closest to LAX. It is one of the worst travel decisions I have ever made.The first car they offered me, the check engine light was on. I declined. The guy had to call his boss to get permission to give me, instead, a Ford Escape with - Im not exaggerating - 94,000 miles on. It vibrated so badly while stopped, I felt motion sick. The engine was so noisy, I couldnt hear the radio. I had to drive this thing to San Diego and back. And then on the last day, the car wouldnt start. When I called them to tell them, there was no one there - at 6pm! I had to leave messages telling them I where I was abandoning the car, leaving the key with a friend, then get a ride from someone else.When I called them to follow up, the guy yelled at me because the car started for them! He was like, Youre supposed to bring the car back!I mean, I cant.I rent a lot of cars. This was literally the worst. No, literally.PS: I wrote this review in 2018 and it got moved to a different, non-LAX location of, I guess, the same agency. That is yet another layer of sketchy.

AllStates (Barbara) cancelled our reservation 40 hours before pickup (booked a month out). I responded that is unacceptable. Barbaras response so sorry I understand. but unfortunately noting we can do, have no car available, Unprofessional and pathetic staff. Look elsewhere.

My experience was pleasant. Thankfully We had a family vacation when me and my family arrived we were able to rent a minivan nice and clean Toyota Sienna without any hassle. Outstanding customer treatment, very good selection of cars and fast no waiting which make All State car rental my top choice at LAX. Hint: excellent pricing, Return was super easy as well, just drove in, unloaded luggage and ourselves, got the receipt and went our way. Total was about 3 minuteswould recommend them to anyone in the industry!

When picking up the car, they said they would mark the existing damages on the receipt (there were scratches all over the car) but they clearly missed one (might be intentional). Now theyre suggesting me to lie to my insurance company so they could get them fixed

Terrible experience. Horrible service . I don’t recommend

Unfortunately this was not a good experience. Beyond the issues of having limited hours and taking the la Quinta shuttle to find them, when we arrived, the car was gross. We were told they didn’t have time to clean it. Full of trash and food in one of the compartments. Stains on the seats and a terrible smell. The outside was very dirty as well.

Reserved a mustang there, waited almost one hour for ‘their’ shuttle, (they don’t have shuttle, guests have to take a hotel shuttle nearby), at last we gave up waiting and took a taxi there. When I get the car, I shocked, yes, it IS A MUSTANG, but that car seems even older than me. Do you remember the cars you saw 20 years ago? That car is! There isn’t any functions at all except moving. Scratch and dents are all over the car. Really loud knocking noises from the bottom of that car，that made me feel the car may break up at anytime. When I make reservation on their web, the picture of the Mustang I reserved is brand new model!

Horrible to find. Cars are disgusting and all banged uo

DO NOT BOOK YOUR CAR HERE! I will have to pursue legal action to get my deposit back. Not worth it!

DO NOT BOOK YOUR CAR HERE! I will have to pursue legal action to get my deposit back. Not worth it!

Very unprofessional company....we paid the rental fee on a booking website before, and they charged us again at the counter. It took us 1 hour to argue with them and get the refund.

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