Excellent job and I am very impressed with the professionalism of all of the people that I had to interface with. Everything was on time and went smoothly with my bag making it to my destination intact. I will probably fly United Airlines in the future. I used to fly a lot in the last century and even with all of the TSA regulations, they made it as painless as possible for me. Masks were being worn by everyone and I felt pretty safe.

Long flight but nice equipment. Time is passed fast.

My trips with United Airlines are always pleasant. Very clean seats! Meets my expectations.

Good service. Used mobile app. I wish there was still one seat open between me and another passenger outside of my family due to ongoing Pandemic.

Every single experience that I have had is unique and pleasant. I recommend.

Ride was smooth mostly. Everyone was behaving and cool. We arrived 15 minutes early.. unloading was fast and ii sat near the back and still was deplaned politely and fast!!!👍👍👍❤️

Nice and helpful and professional airline,but my flight last night had issues with fluid leaking from the plane so there was an hr delay.No one can for see something like this so Im not really complaining but it was somewhat scary but I made it home safely.

Flight Attendants were helpful and polite. As with most airlines nowadays seats could of been a little more comfortable. Overall great service and good flight.

Our trip from Baltimore to LA was seamless. The flight attendants were pleasant, and purchasing the Premier Access ticket, made it easy to check-in and board. Using the app made everything extremely easy. United is a professional company that runs like a well oiled machine. Enjoy the flight!

Good service and prices were good. One of the things I didnt like was to be told I cant have alcoholic beverages. Only first class passengers. When I asked why? They said because of the pandemic. REALLY???

Worst customer service over the phone. Ive tried 3 times now to reschedule a flight. Been hung up on 2. Was told by someone that I wasnt hung up on who was not even there. And then put on hold indefinitely after being interrupted in the middle of giving them my confirmation number. Dont know what I could do to make this very simple request easier on them at this point. 🙄🙄🙄🙄🙄🙄🙄

I have to say, I was totally unimpressed with the booking experience. My return trip, scheduled in early July for mid October, was cancelled two weeks later by the airlines. I then had to spend 4.5 hours on the phone texting with a representative to resolve.$100 dollars later we were able to resolve and upgrade from basic (Which doesnt allow luggage, even carry-on without more $$), to the next level so could at least have carry on.The flight cancellation also cost me another nights stay, plus the hassle of having to move my accommodations.Not happy.I then chose to upgrade a couple legs to first class, costing another several hundred $$. My $800-ish air ticket has ended up costing, including additional nights stay, about $1600 round trip.After flying the leg from Denver to L.A., Im really glad I upgraded as the seats are meant for people with really short legs and zero body mass.Ok.... So that was the negative.... Now the positive.....They fly from my small regional airport! Yay! The United Air app is awesome! I am notified about boarding, Gates, time to get to a gate, any delays, covid travel alerts, and you can even order food in the various airport terminals for pick up! How cool is that!?Big bonus.... All of my flights were on time, even arriving early sometimes.And finally..... All staff was kind, helpful, and really good at what they do.To summarize.... Its worth it to upgrade for comfort (TINY seats). And youre forced to either upgrade or a_la-cart yourself to death just to have basic needs covered, making this a premium cost per flight. However, planes are clean, on time pretty much, staff is really good, and the app is great.

Superb lounge! Great counter/luggage checkin and security process. Hoping the LAX T7 Polaris lounge reopens soon!

Nobody likes flying during the pandemic. Rude customers and horrible flight experiences are reported daily, but my time on United this weekend was the exception!My son and I were taking a last minute flight due to bereavement and cancellation by another carrier. We were left with a conveluted route wrought with long layovers and high risk of missing the event. United customer representative K. Duenas at LAX took the time to find us a direct route, reduce layovers and lessen my stress level from 10 to 2! She was patient and professional as she explained each suggestion and change. NOTHING is more satisfying than great customer service, nor more engratiating for brand loyalty. I will look to choose United Airlines whenever possible in future travel.Keep up the good work!

If only they consider that its unfair to take payment for non-stop flight, then change it to the 1-stop flight which is normally cheaper (right when youre unable to change anything) .A bit fraudulent, dont you think?But the flight attendees and aircrafts were good. Caring, polite, helpful, safe. Desinfection was on a good level.

Crowded and a bit uncomfortable with a mask. However, the flight was smooth and the staff was friendly. United is my #1 airline.

Great experience with United I became one of the members now lets start collecting miles 😊😉

One of the best airlines. Friendly, efficient, and committed to excellence. A blue sky company, literally!!

Smooth and on time.Comfortable seating what more can you ask for?Easier access to the bathroom, but that is more on other passengers not being considerate of others needs.

Enjoyed my 1st time with United Airlines staff was excellent and friendly. Cant wait to get on airplane again

Good non stop flights to Costa Rica. Bathroom is filthy during flight.Bring your own food.

Every time I fly with them-california, new york, - the people were pleasant when it came to discounts.

Flight was an hour late! Overall great service though. I know timing relies on a lot of things. Express jets are a little short. I’m 6ft 2in and topped out on my flight.

Very and beautiful views, felt safe the whole flight as someone whos never flown before!

Great service as a domestic airlines. Recommended airlines if you travel in USA

My flights within America on 09/23/21 were horrible passengers not wearing masks & crew ignored it.my international flight to Australia was amazibg

When it comes to safety, professionalism, flight informative, I love united crews

Got me to where I needed to go safely. This was my first flight and 16 hours.

Very reasonable pricing made sure everything was good to go.with legal paperwork for visiting hawaii

Appreciated the service in this time of pandemic.

OKFrom California to Hawaii you can do a travel appOf course things go wrongThe poor lady tried her best but it was only her dealing with a fair amount of customers, it seemed at least 30%Had something wrong with the appThe jet was older, no screens on seats and no USB ports to charge your phoneFlight attendants were very goodNice helpful and kinda cheerful

Always a great flight. Staff well trained.

Great service on our flight from LA to Sydney. One of the pilots even played guitar and sang while we all waited in line at customs.Would definitely recommend flying with United.

I almost got SCAMMED trying to request a refund by one of their agents who asked me to pay 200 just to submit a refund request. I told him that’s not how it worked and said I’ll call someone else and he tried to give me his direct call back number. Very sketchy.

Overall its been a great experience. Clean planes and great staff. Check in for each flight has been fast and easy. The text messages with flight updates for everything including boarding has been awesome. Makes things so much easier.

Great experience great service

Ill make this quick and simple as we all gotta board soon.Check in fairly easier than I remember ✅Remove your shoes and EVERYTHING in your pocket. ✅You can keep your watch ✅Make sure youre wearing footwear easy to take off. ✅Youre good to go 🤘

My flight was delayed @ OHare, because of a lightening storm. Since I was a wheelchair customer, I was taken to a nice, comfortable waiting room until time for boarding. I was treated very well.

The staff both at the LAX terminal and in the airplane were super friendly, super helpful and super efficient. I would gladly fly with United Airlines again.

Both flights delayed, but expected with the crowds and the summer season. The crew did its best. I feel is still one of the better airlines to fly within the U.S.

Great experience. Great Pilot Savage and Stewardess. Nice flight ✈️

The staff were super friendly, seats were either 1-2 people per row, boarded from back to front and only 1 row at a time. It helps make you feel a little more comfortable traveling during covid. (Required to travel.) Got a discounted one time pass to the United club. Worth it!!

United airlines is the best. Easy check in with very pleasant customer orientated staff. Will always fly United Airlines.

Very crowded flights, but smooth sailing as usual.

Flight to Cancun has been delayed. No bueno

United got better I thought they would not our Purser David saw me and my mom struggling with our luggage so he did want he did help no charge

Full airplane. Everyone was handed a hand sanitizing wipe at boarding, which was nice. Mask mandate enforced, which was good. Contactless system for drinks/snacks.

First flight after pandemic. We decided to go all out in first class! Hawaii, here we go!! Best service and such comfort.

Some planes are bigger than others. Leg room is my issue but thats personal. Flying was good no turbulence and team members are in point. Thr basic economy tickets however may be cheap but no carryon is pain especially if you only going for a weekend trip

By far the best United Airlines experience Ive ever had considering it was delayed by only 4 hours for what was originally a 30-minute flight

Good customer service and all united employees are polite and very helpful for what ever you need. Very please with service. Plane was clean

Loved their service. Staff went above & beyond to assist me with my walking disability, they made sure to have wheelchair assistance waiting for me.

United Airlines first class experience paled in comparison to business class service for SAS or Swiss air. The staff was friendly enough but they seemed to be worked to death compared to their European counterparts. No blankets or care kits, no pillows. And look at the food offering! Such a sorry presentation, fewer options and not very tasty. Beverage service was also spotty. Paper cups for instant coffee. Sad that the states can’t offer a higher quality experience and employ enough staff to truly care for their guests on very full long haul flights.

Everyone was super nice there was TV on the flight free snacks got headphones and also free beverages super sanitized great flight the hours pass so quick cant wait to have another trip shout out to my pilot youre doing great sweetie

Our experience was very easy. Gates are not too far from check point.

Most restaurants dont open until later in the day 😒 🙄 😑 which is no help when your hungry.

My flight is packed! Though I see a negative articles/reviews about United Airlines online, my experience has been pretty positive, and Ive used United almost exclusively for domestic flights, especially flying to see family in the South. Today is my first flight since, and the process all the way up to loading now, has been uneventful and feels safe, like normal. And the attendants are courteous and giving lots of smiles 😁.

Unfortunately, I will NEVER be flying with United again. As all the low cost airlines, they are nickle and diming everyone and punishing those who dont pay the full fare who purchase the economy fare. Bye bye United.

Perfect trip! Boarding on time & faster than Southwest ever is. Wheels back 2 min early on both flights. Landed 6 min early in LA, 30 min early in Lihue. They now do free carry-on and personal item again, as it should be. Theyve made flight changes free permanently!

Charges $$$$$ for bags. Careless. Broke the handle on one of the bags and bent the axle of the rolling ice chest from throwing it around. Took the luggage strap that was in place so the lid would not open.Flight was good.

Great airline to fly! Wonderful service

They need a good partnership with lounges in South America, carribean etc. The perks of flying first were taken away when we couldnt use the lounge in Jamaica

It was good. One thing I can say is that United Airlines is really into safety and security.

My first flight I was not able to watch movies but everything else was perfect

Service was alright. Being an aviation geek, I am happy that United allowed me to fly the 757-300. However, the age of both the 753 and 737-800 aircraft were showing prominently. United should speed up its modernization quicker and create more enjoyable cabins if keeping older model planes. Delta, for example, has quite modern 753 cabins. The United terminal (7) experience at LAX was great as the terminal has been modernized. Though improvements can be made, service was fine and prices were decent.

Complete trash. Cvnts work for them. Rude dont do their job at the desk. Customer service has one rep at the desk for an entire airport. Efficiency at its best. EAD american airlines

United Club was a nice place to wait for the flight. Its conveniently located right after the TSA checkpoint in terminal 7.No lines to get in end large enough not to get crowded. The terrace to enjoy the California weather is a nice touch.Wi-Fi and food are good.

United is amazing! I took United to London once and that trip was unforgettable. The seats were very comfortable and the food was delicious. I took the 787 and remember having the best sleep of my life. Weirdly, there was no turbulence. 10/10 recommend.

Good service but seat were way small and the plane was completely booked

United okFlight connection delayed over 5hours no explains given

It doesnt matter if youre flying business or basic economy, united is a consistent middle of the road AVERAGE.PS. Frontier is identical in service and price (after you add bags). Worth a try.

My flight was very comfortable going to Newark and going back to LAX.

No problems, plane very clean jnfact plane looked newflight attendance kind

I have flown in many airlines locally in the US, among those I prefer to fly in United, never been delayed, and the staff has always been really helpful. Now is the only airline I use.

It was nice the customer service was awesome but because of the Covid-19 they do not serve food just snack but they do serve food at the first class 😉

United is my airline, for many years. For business or pleasure I fly United.

Courteous staff and smooth boarding. In the gates 70-76 its hard to tell what gate number is calling, especially for gate 74 around the corner. They could use an improved orientation of loud speakers. I love this new 787 dreamliner!

On time flight and smooth plane ride with outstanding staff service. Traveling safely in the friendly skies.

Flight was smooth and most of all safe. Will fly again.

I knew flying United was a bad choice. However today confirmed that. First, a man jumped out of our plane as we were about to depart from the tarmac. Then after all that, I’m sent through the ringer to find my new flight, new gate, etc! As soon as I do, the time I’m given is wrong ! And missed my flight….. needless to say, I’m traumatized by a near terrorist attack and now stranded at LAX. Thank you very much United for taking great care of your paying customers! Never flying with United and will be sharing my experience with all my friends and family

The Hawaii pre-screen process was unclear. Any confusion could easily have been avoided by putting a sign immediately after the TSA security check directing Hawaiian-bound passengers to the pre-screen desk. Also the pre screen desk was slow. Less chit-chat and lets get on with it--the line was long .

We booked this airline to fly us from California to Hawaii. It was our first time flying there and we were very excited. When it was time to get on the airplane and put up our carry ons on top, the spaces were full. We told the flight attendant who just nonchalantly pointed to the back of the airplane. She then proceeded to whatever she was doing. As we went to the back where she pointed, all those spaces were taken there too. We literally had to check every space and found a spot at the very end. She never once said anything or seemed concerned at all. We had to wait until everybody got off the plane to get our carry ons in the back. The pilot made the announcement about our baggage claim and told us to go to Baggage Claim 29, which was rlly supposed to be 9. Literally all the passengers went to the wrong baggage claim on the other side of the airport (15 min away) and then had to wait another 45 minutes for a shuttle to take us to the right Baggage Claim. Mind you, we traveled with 3 minors. Shuttle service was upset and bothered by the delay.

Excellent Work By The Flight Attendants, Including The Pilots Flying From LAX Airport To HILO Airport. Also Kudos To The Flight Attendants, & The Pilot Crew

SUPER STAR GOSPEL SINGER NATIONAL RECORDING ARTIST FRED HAMMOND OWNES UNITED AIRLINES....PER INGRID D EALY & MAC

Terrible airline, I always forget how bad it is. I decide to try flying it again and it is the same terrible service and uncomfortable seats and overbooked flights. I will never make this mistake again.

An alarm has been going off in their terminal for 30mins and nobody has turned it off. Obviously very safety and security conscious

Love United. They are prepared for Covid well.Snacks nicely packaged.Enjoyed my flight from LA to Houston

A very good airline. They fly larger aircraft for short haul and long haul flights. Like all airlines, a mask 😷 is required. They will even give you one. Bag check fees are reasonable. You may notice a cut in 1st Class due to the pandemic. They almost make flying fun again.

This company is super in time. Tanks for the perfect work.Very nice airport! Great team working.

Good flight ✈️

Had a great experience with this airline, which was nice after dealing with Delta for our family vacation a few years ago. What a horrible experience we had with Delta, will not use them again.

Very packed. Very limited legroom. Awful lavatory.

Wonderful! United was kind enough to credit my account for a flight I booked and had to cancel. Due to an exchange error, I do not recommend Booking.com. Norway c)s and or customer service does not prices an English translate. Rate of exchange was an issue. Gee, United only charged me 53.00 American dollars more! LMAO. And to think UA puts up with that.. . .

Horrible airline. Before taking off the strip, the plane was having issues lifting off and we had to emergency land. Scariest thing ever! They explained to everyone that the engine shut off and had a technical issue. They got everyone out the plane and told us it was going to be 15 to 20 mins. After waiting 2 hours, they canceled our flight. After hours of going back and forth with us and other passengers, they gave all of us a complimentary stay at a hotel 30 mins away and told us the issue would be resolved the next day. The next day, our flight was still canceled and insisted us on staying one more day. I booked another flight with Delta and got out of there. Never again with United.

Very fast check in. Security was fast also.

There were two flight attendants served our section of plane. One was super nice the other one was very bossy. Hmmm press your luck

The flight going and coming back was very smooth, I was very comfortable.

Pretty decent flight from Sydney to LA. Extremely nice cabin crew and pilot.

It is a pretty good airline first class is AMAZING and economy is ok I dont expect it to be good but over all a really good airline. I recommend it👍!

Need to improve ground transportation. First class ticket did not equal first class service