Poor service paint everywhere acrylic not smooth was told by the partner Vickie? Theres nothing she can do. She can wait 45 minutes to get it fixed, and we have already been here 2 hours. Nothing was offered. They will not take responsibility for their work! Run

Poor pedicure was done. First I told her the water was to hot so she ran more water and that was scorching hot, then she didn’t believe me because she was feeling the water with gloves on, this was after the water burnt my foot. When it was time to paint my toes everything was going good and then I was trying to look at my toes when she finished and she put my socks on that were in my shoes in a hurry so when I got to the front I looked at my toes and couldn’t believe what I saw. I was already still hurting from the water on my foot and I never got an apology for that! I won’t be returning at all! This was not worth $61 at all!

Poor service and rude...went up on the original price quoted but only after trying to blame me., by saying that I didn’t ask for the service originally.I paid $40 for a gel color change, matte. No pedicure/manicure! Only a poor polish change. I DO NOT have to patronize a business where integrity has no place and I am not valued, but instead made to feel as if I have no other choice but to owe you my business.

Rude… Rude… Rude… I was charged 50 dollars for this. The man kept hitting my hand with the file to straighten my hand. He literally rushed my nails. I showed him the nails and told me to just go wash them. DO NOT GO HERE!!!!!!!!!! This is just so wrong.

I went in today to get my toes, nails and eyebrows done. Rachel did an amazing job on my pedicure; it is exactly what I needed because I work on my feet all day. Then she sat me in a chair to wait for my nail tech. As I’m sitting waiting, about 20 minutes goes by and customer walks in asking to get her nails done. She was immediately sat and they started on her nails. Another 10 or so minutes goes by and another customer comes in and asks for a nail tech by name. I just so happen to have been sat in that nail techs chair. And they asked me to get up and go to a different nail tech. I go over to the nail tech that I was told to go to, and he tells me that somebody else will be doing my nails. At that point I got really upset, because I had been waiting for probably about 30 minutes total to get my nails done and two people who had just walked in we’re already in the process of getting theirs done. So I skipped out on nails, got my eyebrows done, and paid. I’m happy with the services that I did get, I’m just extremely unhappy with the customer service.):

First the guy at the front rolled his eyes at me as soon as i came in wouldnt speak to me directly. Rude!! Like why be so mean to someone udk? Second! She gave me an Ingrown toe nail. I kept wincing and trying to tell her it hurt, it was swelling while i was there, so she saw! she kept diggin goin right back to pain!! Also she burned me with the water. Told her it was too hot and she turned it hotter. I paid 76$ for a burned toe and ingrown nail

Just went today at around 4:15 to get a pedicure and a gel fill (already have natural short gel manicure) I understand they close at 6, and I didn’t leave till 6:15. Had a hard time initially with the scent and misunderstanding what needed to be done- even after I picked and then the manicure told me it would be more for I couldn’t understand what the reason was. I get it, but all the co workers were speaking to themselves and NOT to the CUSTOMERS! I picked a light purple gel color, and in the end it came out with a pink sparkly color that I never care for. My big too nail wasn’t snuffed off- didn’t notice when I got home. The manicure kept looking at the clock and clipped 2 of my finger nails and tried to blame it on me and I pointed at her and it was her fault that I moved away when she was doing it and she apologized. Never going there again and recommend no one else as well.

I came to this shop & in the past 2 days, all I asked for was eyebrow waxing, they kept giving me a run around time, even tried the next day & I went in one time, one employee said 10 mins, I come back 20 mins later & all of a sudden NOBODYS doing eyebrows ??! are you serious, just stupid unnecessary nonesense, ill rather drive to further salon

By far the worst. Service is awful, nail tech breaks my nail and then charges me to fix it. Sloppy sloppy work. They have no concern or take pride in their work.Will not ever go back.

Had to file the ends of my toes as he didnt polish my entire nail bed🙄 left the ends unpolished on several toes***you replied with an email, I called, and the salon, the gentleman whom answered the phone only wanted to schedule me an appointment, he had no idea what I was talking about. If you would like to discuss this please leave me a name of someone to speak with

They never fail to take good care of us and are fast and do a great job. I made the mistake of going somewhere else and wasnt happy, came right back here. Little more expensive but they will cut you a deal if youre a repeat customer

I came in, asked for a design, they said it was too hard, so i said it was okay and i picked a simple one. the guy STILL could not do the simple lines i asked for so he asked someone else to do it, the next guy could not do it either so i had to wait for a lady to try and do the design i asked for. i waited 30 minutes and she rushed through it and it looked worse than when the first two tried to do it. i told them that it looked nothing like what i asked for and they said my nails were “too short” WHAT. all i asked for was white simple lines. they had PLENTY of room to do the lines, they just made them extremely uneven. they all dismissed me like they didn’t care and when i asked them to cut the price down they only took $10 off. i had to pay $45 the worst nail job i’ve ever seen. DO NOT GO HERE UNLESS YOU ASK FOR SOMEONE SPECIFIC THAT YOU KNOW IS GOOD!!!!!!!

Lee did a great job on my nails. I had a shellac manicure. Best service Ive had in a long time.

The technicians were great. Professional and did a great job. However, there was a man working there with a shaved head who was rude, loud and obnoxious. He made what should have been a relaxing end to a tiring day spent traveling into a very unsatisfactory and upsetting experience. Im not from Longview and will never be back in that salon. I just thought my experience might help someone else.

I come in for a fill, the man asked me what color? I explained again I want a fill same color. He started working on my nails burnt me several times and asked me to relax. I explained once again that he was hurting me with that high speed, the bit he was using was nothing I have seen before. Then I asked for my nails to be trimmed down he looked at me like he didnt understand. Only did the back of my ombre so now in my white I have pink as well. Not to mention the shape of my nails!! Horrible experience and I have been coming here a while now.

I had the worst pedicure ever!! The technician left pointy nails, used old polish that was glumpy and never dried. On my one foot the toe nail was only 3/4 covered with polish. Got the pedicure in the AM and they were still gummy at supper time!! No lights were offered to assist drying time. Poor, poor! I’ll stick with Hollywood Nails!!!!Used them on Monday as Hollywood nails was closed. Never again!!

I am not going back. Not just because they did just an okay job on my nails, no, because the greeting staff was so rude. The guy at the front desk who helps people sign in and check out was absolutely disrespectful and rude to me. I may be young, but I am a paying customer, so there is no need to be talked to like I’m a child. Overall experience, I was not a fan, but their only redeeming quality was that they offered beverages when most salons do not advertise it.

I absolutely loved it i was so welcome by Chicago. An did an awesome job on my nails. My new nail tech

I’ve been coming to this nail salon for some time, and usually my experience is okay, however, the man at the front desk is always so rude to myself and my mother, he always asks if we can pay for the services. Clearly, if we come in, we have the money to pay. Not only that, he snatches the card out of my hands each time. I’ve previously mentioned it to the owner and other employees but obviously nothing has been done. And this time around even the owner seemed to be in a bad mood, she was rude to the employee who was providing my services. Since they’ve opened the customer service aspect has gone way down. We rarely come here anymore because of this, I came today because it was the only place available for my schedule.

The pedicure was good but the front desk guy who directed us was very aggressive. The lady who did my feet was very nice and down to earth 😁

Wasnt there long enough to even get service... They didnt even care if I left they treated everybody else better that came after me didnt understand why. They were full yes but instead of making sure every customer got served they didnt care enough to do that

We had a $100 gift card that was given to my mom by a family member. They said there was a problem with card and they needed a receipt! Well she was not given a receipt with the card. They were refusing to accept it until we had a fit and finally they made it work. We later asked family member and they said nothing was said to them about keeping receipt to go with gift card.

Very impressed my husband and I got the best pedicure we have ever had no lie. They didnt talk at all so gentle very reasonable. Up on checking out the manager gave my husband some lotionhe said go home rub youre wife down, wow smells so good. My husband said he knew I would do it.

Very disappointed in this shop! I have been going to them for quite some time! I got a pedicure with someone that my regular recommended me to go with because he wasnt available. This is what he did to me! He was being extra rough and I told him to ease up and he did it harder! I brought it up to the manager and all they said was I had to let them know how hard because they dont know....I told them I did and he did it harder. It was disregarded and shrugged off. Shameful and disgraceful way to treat a longtime customer! The picture is after a week.

I am a trucker from out of Houston and needed a place to get my nails done while I Was shutdown and this place was recommended by the hotel clerk and they lived up to the recommendation! If I need to I will use them again when I’m in town!!

I enjoy my time each I am there! All the nail techs are very nice and Le is great! Chicago is my person I go to!!! I can’t find anyone like him anywhere else!!!!

I wouldnt really recommend this place, but definitely not if you like anything other than basic acrylics or a simple mani/pedi. To begin with, the greeter was gruff, unfriendly & not very competent. It also appears that this is a salon that doesnt turn anybody away, which is obviously a problem when it causes you to over book appointment times.We had 3 people going in for acrylics, & 2 wanted more intricate designs, so we ensured we called for an appointment. We might have been better off walking in off the street.First, we had to wait for 20 min after our appt time before anybody could take any of us. Then the 2 of us that wanted something more intricate, had to wait another 30 min or so for someone that could do anything other than basic acrylics.Once someone was available, I tried showing him the pics of what I wanted & I had the numbers of the colors I wanted from those given to me by the greeter to look at. It turns out he didnt give me acrylics colors to look at, then the nail tech took off with my phone without asking (Im very particular about the security of my phone), apparently to ask someone how to do what I wanted done. All I wanted was 4 of 5 nails in a pale pink ombre to color & 1 nail on each hand marbled with the colors of the other nails & I had pics for both. I get the marbling is definitely more difficult, but I was told he could do whatever I wanted. & I can do the ombre, so I would expect any nail professional to be able to. I decided I would just wait to do mine & he went ahead to my daughter. I would rather not pay for nails that arent what I want.After a bit, the tech that was sitting next to the other 1, told me he could do what I wanted, so I decided to give him a shot. He brought me the acrylic colors to choose from first, since my choices hadnt been from the acrylics. He did mostly do what I wanted, & I am mostly happy with how they turned I out; & my girls were both happy with their nails. This is the only reason they got 3 stars from me. I wouldve preferred my nails show more of the pale pink/natural color & have a more drastic ombre. I also didnt know that marbling could be done with a stain. I intended it to be done with the acrylic colors. Because it wasnt done that way, the veining leaves much to be desired. That being said, they did turn out better than I feared they would.When I paid, the greeter was still gruff & unfriendly. Also, I paid for 3 sets that all had a different cost, & I wasnt able to designate certain tip amounts to specific techs. Ultimately, while I appreciate them working to get me something I wanted, I still wouldnt recommend the place due to the overcrowding from overbooking & the confusing & frustration caused by the greeter giving us the wrong colors to choose from.

I use Lieu, she owns the shop. I have worn artificial nails at least 30 plus years. Never have I had nails that are detailed to perfection and always consistent. Lieu is sweet, professional and remembers every detail of a customers likes and dislikes you never have to repeat what you want. I highly recommend, you will not be disappointed.

Quick service, the tech did a good job on my pink and white fill/repair. Prices were fair, salon looked clean.

Unclean and expensive for the quality of service.

My pedicure was perfect, but my manicure was horrible. It was nothing like I asked for. I wish there was a way to post pictures. You shouldn’t have ppl doing nails if they are not able to. They guy who did my nails kept asking for help. The guy who is upfront is very rude.

While getting pedicure, the lady sliced the back of my heel. Bandaged it and still asked if I was tipping. . WHAT????

For starters, my lady was very rude. cut my toe multiple times with her tool finally stopped after i yanked my foot from her. i paid for shellac and they gave me reg. polish. rushed the whole time and my toes looked like trash. would not ever recommend this place to anybody.

Love how well they did my nails. Even if it was just a basic mani

Charged for a full pedicure and when l didn’t get my toes cleaned nor polished! The owner became very rude and said that’s just the price! She doesn’t alter the price and got really nasty with me! Will not be returning back! I advise people to go elsewhere!

The person who is at the cashier and basically a host too is very rude and treats people very bad and only is looking to see how much money will you spend by the type of services you pick, They do a very poor job and charge you very more than anywhere else . It’s just waisting your time and money and you will not get the results that you are looking for ! I don’t recommend this place at all . Very unprofessional, poor quality, over priced place .

To notch service and my feet feel and look great

Lieu Charged my 14 year old 100.00 for cheap nails because they are long. She refuses to make it right so I filed a complaint with the BBB. They should not get away with this. They charged my other 2 girl 45.00 a more reasonable price. She was given a chance to make it right..

The nail tech left my nails uneven and the shape was horrible and they looked nothing like what i asked for. Would not recommend.

Nice staff got me in right away

There are great and do a wonderful job doing nails.

If I could give this place zero stars I would...They put thinner in the nail polish, POOR CUSTOMER SERVICE, rude managers, and not professional at all. DO NOT COME TO THIS PLACE.

I have been to this place several times, the last few has been extremely crowded even though I called ahead to make appointments. Poor job on pedi and mani

Andy is really good and doesn’t file your real nails down to nothing.. understands English well

Andy was great, very nice, professional, we had a few laughs while he was working. I love how my nails turned out, he did a great job!

Absolutely loved the environment. The techs and the massage chairs

The only complaints I had was the polish job was not very good and cuticles we’re not pushed back well at all.

Just what I needed with my daughter pampering day..

Not friendly from the start of checking in all the way to the very end when paying. The person doing my nails didn’t say two words to me. Nail dust was not washed from hands and was trapped under the gel, leaving a rough finish. $30 is too high for a fill and clear coat gel.

Called in advance to get nails done, was told to come in and after checking in, were told they cant do it. Then a group of ladies come in and they get asked to wait for nails. This place is a joke. Never ever again will I bring any business to this establishment.

I would normally give nothing but five stars but this day I walked in and the guy at the door asked what I wanted. I stated that I wanted to soak off my dip nails and get gel. The man at the door said are these fake? I said no sir they are mine just dip on them. He said are you sure? So for about three minutes he had two people look at my nails asking if they were fake..... (Which even if they were thats your job is to service the guest). So I finally said black people can have long nails and they arent fake. Finally the sat me at a table. However, I didnt get asked if I wanted a drink but the two Caucasian ladies that walked in after me did...... Thats literally the first time Ive had a poor experience there. Usually its in and out with no issues.

The people are rude and nosey!!!! They literally talked badly about me from the time I walked in. The girl who did my pedicure literally didnt do the job they charged me for. I would never recommend this place if it was the last salon in longview. Pretty sure ow means stop doing that not keep going!!!!

I get acrylic nails done. Its a very clean and extremely beautiful place, but I just wish they would take their time on the nails, and make them the correct shape. The nail tech always seems to rush, and mess my nails up. My nails are sometimes crooked, and not the shape I asked for. The acrylic nails last over a week, and I am certainly pleased with that. But the nail tech made me slightly bleed a few times, quickly fixed it up and apologized... They give you the pricing AFTER your nails are done. I love this place, but I just wish they would take some time doing my nails and not make them all different sizes and shapes... They also have an array of colors, which is SO amazing.

Andy always does a great job! My nails look awesome!

Great service. Terrific manicure!

Always have the best service here! Never been disappointed!!!

Great service and friendly staff. I felt right at home and didnt wait long even though I didnt have an appointment. Reasonable prices and wide variety of treatments. My nails look great!!

I didnt get my nails done right. And charged me the wrong package. So disappointed.

They respect my quiet, Im not really one for idle chit chat. They are really good with all of their services. I get my nails done every couple of weeks and they look great! Excellent work, excellent people!

They were very nice! I had them doing my nails and my feet at the same time so I felt very special and it was saving time. I did have a couple of nails chip that same evening but I came back the next day and they had NO PROBLEM fixing them. They did not have me wait and were very apologetic when it just as much my fault as theirs. I was not being very easy on my nails! I would and will go back! I don’t usually leave reviews but I felt they needed the recognition of how well I was treated. Thank you!

My feet are rough and this pedicure did not meet expectations!

It was horrible like a 2 year old did my nails i had to complain for them yo fix them and they still looked bad i had to go home and fix my nails my self i will never come back ever again

Loved the hospitality and my nails came out beautifully, but the only thing I would complain about is that I asked for almond but he made it very sharp and it’s not that bad of a problem but I have to be extra careful now, also he kind of hit me with the drill around the cuticle area, but I have no cuts and he was being very precise with it so no worry’s! But I recommend this place and will come back whenever I’m in Longview :)

Didnt get our margaritas though

Perfect pedicure every time and the place is big enough you dont feel like you are choking on fumes the whole time.

My nails are uneven, not smooth, and not shaped well. There is a finger print on one nail from when he touched it to see if it was dry and didn’t fix it, even after I pointed it out. The clear coat on my toes is spotty, doesn’t cover whole nails.They were very rude on the phone when I called to make my appointment and also when I went in. Very disappointed and I won’t be going back.

This place doesnt greet You They Look Angry And He Seemed Irritated they arrived 30 before opening time(9am) and STILL ask you to wait 30 min So No I Didnt Give My Money To This Place Rightfully!!!.........I Googled Wax Near Me And FOUNTAIN OF YOUTH Came Up Theyre Very Professional Greet You Also Seemed Like They Love What Theyre Doing

Its just okay. Didnt feel special, just okay. Technician did a good job on my nails. You go in, fill out a slip of paper where you checked boxes on what you want, the guy looks at it, circles what you checked and points to a table for you to go. You pay at the counter and away you go. Done.

No long waits, friendly staff, they do a good job at a reasonable price

I loved it there!! They did a great job, and I definitely recommend this place!!♥️

I love this place. They always do me right. They also have great nail colors and the people are nice and very courteous.

I went to get a fill which should have only been $20. The guy who did my nails asked if the length was fine and I said yes but he cut them anyway. He did not have the color that I had on so I told him the color he chose was fine. He completely took off the color on my nails and put on the one he had my nails are totally uneven and thick he kept looking at his phone while doing my nails. This was the first time visit I have ever had and it ended up costing me $45. I will never go there again!!!

Staff is very attentive and very pleasant. I went for a pedicure and it turned out great. Definitely try this nail bar you wont be disappointed. Remember to take a moment to read the menu.

Ive gotten plenty compliment on their work and the service is terrific!

Awesome! Was the answer my boy friend gave the lady that did his feet for the first time ever in his life! The whole experience was great! really friendly and no judgments passed! We get away from our lives in New Orleans and go to Longview at least once a year to just get away and relax, and this spot will definitely be added to our relaxation baecation! :)

Ha did my waxing. She is the first person to massage my face and neck at the end. It was great and a great price to

They do not do refills on anything but French tip so youll have to get a new set each time, I did not know that before I went or else I would have went to another salon.

The atmosphere was very nice the person who did my nails however hurt my hands multiple times but nails came out nice for all the pain lol so next time definitely trying a different nail tech but wouldnt mind going here again

Very nice staff

I got dip and the employees are so nice and kind they do a beautiful job.

I started to get my nails done at Longview Nail in May 2011. I never went anywhere else even if Lee (the owner of Longview Nail) would treat me terribly because everywhere else I went couldnt do a decent manicure. She did an alright job on my nails for the most part. But starting around early 2013 she started not wanting to do my nails. All of a sudden out of the blue she would only do nails by appointment. So she started sending me to other people that worked there to do my nails and it would take twice as long and not even worth paying $50 for. One day around September 2013 as usual I went to get my nails done. I was explaining to the nail guy how I wanted my nails painted and that I would like a gel clear coat since the gel held up better. Lee was sitting three or four seats over and started to yell at me about how I couldnt get the gel coating because I didnt have acrylic nails. Once she was done yelling she started to argue with me about how I had been getting my nails painted for those past couple of months. I havent been back to that nail salon since that day. Longer story short. Go to Pure Nail Bar and Spa. Theyre nails cost less, have way more powder color choices and their staff is so nice its unbelievable. Pure Nail does my nails exactly the way I want them without making a huge scene about it. I wouldnt go back to Longview Nail if someone paid me to go.

The awesome place I wouldnt go anywhere else.

I got my eye brows wax. The lady was really nice and sweet. She did a good job.

Its been a couple of months since I went there. It was my first visit, not my normal nail place but was in need of a pedicure. Juan (pronounced like Juan but spelled differently) did my pedicure. BEST EVER!!!! Fantastic massage, was respectful of my request NOT to use that stupid cheese grater. Did a good job with the trimming and polish. But, seriously BEST MASSAGE!!! I left her a $40 tip and I hope like heck she remembers me when I try to get in with her on Sunday! I havent had a manicure/set/fill there so no opinion on that at all. Juan did not speak a word of English so I was reliant on the other technicians to communicate anything I needed to tell her.

Very nice place nice people

Im honestly not impressed at all. As soon as I walked through the doors I was not greeted nor did anyone even crack a smile. My nails look like they were rushed through. Everyone was playing on their phones which to me is very unprofessional. I definitely will not be returning!!

The lady waxed my eyebrows and made them super thin and uneven. I like my eyebrows to look relatively natural, i just wanted the excess underneath and in between removed, and she removed 3/4 of my brows... horrible

Great service! Such friendly staff, and they do an amazing job! Once you have spoiled yourself here, you wont go anywhere else.

There is only one decent nail tech in the whole place. Not even the owner does good nails. Nor does she speak to anyone. Even if you are a loyal customer. My last 3 visits I made an appointment but still waited over an hour to get my nails done. Last night again they told me my appointment did not matter because he was busy. No apology nothing.I rescheduled for this morning knowing I would be on a tight time frame. I walk in and he had just started a new set. Whats the point of making an appointment? They act like they are the only nail shop in town they charge more than anyone else and show no gratitude for loyalty not to mention zero consideration for any ones time. I went back to my old nail shop I havent been to in over a year. They smiled told me welcome back and sat me down to do my nails immediately never should have left. I will never give another dollar to Longview nails. And I will tell everyone I know about their complete lack of professionalism.

The nails look nice but not what I asked for the lady was rude from the time I was seated with her jerking my hands around like she had a problem doing my nails I asked someone a question when I was done and he acted like I wasn’t there. Never again!

I absolutely LOVED it! The massages feel magnificent and they took care of my hands and feet ! The vibe was perfect, and it was VERY CLEAN (I’m a germophobe). I will most definitely be going back!

Very nice chairs for pedicures, great service but a little pricey!

Takes too long to get nails done. Three hours is ridiculous!!! In response to your response, I did mention it to you and you did nothing about it. I no longer live there but I definitely would not go there again if I did. I also have told ALL my friends of the horrible service there. You should be ashamed of the wait time and service there. Something really needs to be done to correct it and very, very soon.

Very clean, nice atmosphere. Most of the nail techs are really good, but there are a couple who dont pay attention. One was skyping while he did my nails one time and they didnt look good

Love this place been using them since they opened

Not a very welcoming experience. Went there to get a polish change on my toes. Had a pedicure someone where else the day before. Older lady that did the polish change never even spoke...just grunted☹️ probably wont be back.

One star only because I left with my nails done. Rude nail technician who became angry when, despite telling him twice I wanted to soak my nails off, I became rude when I demanded him to stop filing the dip off and instead soak it.I am in the process of moving and my nails (thumb and pointer) both cracked one week after having my nails done. I’m not sure if the moving did it or the nails were not done well but I’ve been unpacking boxes with two other sets and had no problem.The price is average but every technician was rude. One technician spent her entire nail session on the phone with someone. I go to relax and this wasn’t relaxing at all.

I have been going here for at least 2 years & I love it. I always ask for Lee the owner & she is great. Never had a bad experience with anybody. 😀

This was my 3rd time here in the last 2 years and this will be my last! I dont usually post a bad review but I took my 8 yr old daughter here for a mani/pedi day. I picked out the most expensive pedi they had and was very much looking forward to some relaxation. The lady I had had short hair and I couldnt understand her name, but to make a long story short. She gave me the worst, most uncomfortable pedicure I have ever had. She was so rough with the scrub that I had her stop because it hurt BAD! We ended up leaving and not getting our manicures. I tried to talk to the manager but he was so busy he wouldnt take a minute to understand. Or even keep still to listen. Both sides of my shin are bruised from her! This is only my 1st problem here.

Went here just yesterday to get my nails done before I go see my family on vacation. I asked for a mani pedi with gel. By the time my toes were done it was closing time and I didn’t want to be out past 8 just starting my hands. I paid $48 just for a gel pedicure. They said it’s $28 for a normal pedi and $20 EXTRA for gel nail polish. Absolutely ridiculous. Mind you their normal mani pedi is $48 for both hands and toes. I don’t see how this pricing is justified. Also not clearly listed. I understand paying extra for gel. But not $20 extra. Highly irritated.