In 2014 I made a decision to go with ETR with an upper end Trane unit. I also purchased the 10 year parts and labor warranty. Today - 09-27-2021 was the first time I needed them to come out. They were very prompt. Jacob (technician) came in and replaced the thermostat without any issues and answered any questions I had. A warranty is only a good as the ones backing it up. I have ZERO complaints and won’t hesitate recommending them to everyone I know. THANK YOU ETR for providing CUSTOMER SERVICE in a time when it’s very hard to find.

Call ETR Saturday late morning to see if I could get someone to come fix my A/C unit. Jesus the service technician called me back and said that he was completely booked but would do his best to fit me in. Later that evening he called and said that he was on his way. Once he arrived he quickly discovered the blown transformer. ETR being prepared, had the part on his truck. Jesus replaced the part and made sure the system was operating properly before leaving.ETR is the only number that I need for any heating and air needs.

Bradley came out today as the display screen on our Ac thermostat went out. That was due to the fact that the AC drain was clogged in the attic. While he was here I went ahead and signed up for a maintenance package. The value of the package is wonderful. He was here for a long time and there were several things that were broken but that were under warranty for parts. The main thing is Bradley found a gas leak in my attic and tightened the hose back and took pictures to show me. I absolutely want to thank him for saving our life as our house could have caught on fire or worse exploded. How can you say thank you enough to someone that potentially saved your life or your pets life? I am eternally thankful and grateful for this company and for Bradley. They are the ones that put the AC unit in our new home over a year ago and we will continue to use their services. I cannot say enough good things about them!

Came home from trip house was hot. Called my normal AC repair service they couldnt get to me before Friday. Which was two days away. So I went to the yellow pages and ETR was the first company that I called. Lucky they were able to fit me in the same day. Technician came out and worked miracles. He had it up and running in no time. Found out the motor was gone. Had an replacement. And now Im good to go. Thanks James and ETR for your excellent service..

I had a wonderful experience with Dylan he came very quickly, was thorough, educated me and was also very nice and friendly while doing so on a weekend, most companies are annoyed they were even called but he was very sweet and professional I will give him 10 stars!!!

As a former employee of ETR and a former resident of Tyler, I had the opportunity to learn my trade from the best in East Texas. I had to get ETR to my parents house in Tyler for a system maintenance and Tyron Hunter was the right technician for the job. He performed the maintenance and explained everything to them and when the job was finished my parents got a message to me about how happy and pleased they were with Tyron H. He is truly a gentleman and a great technician like no other. Like always I am very pleased with East Texas Refrigeration and their staff. Thank you Jamie Lowe and Tyron for making this possible with such short notice.

Made one call. They showed up earlier than expected and handle everything without any problems. Exchanged the bad part with American made products! And the call out fee on the weekend was well worth it. Low cost to me... Thank yall for the hard work and dedication ETR.

Cannot recommend this company enough. They are always very quick to get a technician out especially in summer when it’s hot! Dylan Wall was the technician they sent and he was so professional and knowledgeable about fixing my system. He got the work done so quickly and the cost is very reasonable. I will definitely be using them for all future maintenance and work.

Dylan Wall was great. Came out to check on my AC (I have two units). He determined that I was low on coolant, asked many questions, and found a bad contactor on the second unit while charging it. Nice guy, good service. You do pay for what you get but if you want good service I would recommend.

Dylan Wall came out and fixed our AC’s. He was very professional and polite. I was in the middle of moving furniture and he helped me move some things out of the way. He is the nicest person I have dealt with in regards to a company in a VERY long time! I cannot say enough about this guy. His parents must be so proud and I bet they are AMAZING just like him

Very timely in response and arrival for work. Office staff very nice and knowledgeable.

We’ve been using ETR for approximately 10 years they really know what they are doing. They have found and corrected issues in past houses. We’ve been on a maintenance program all those years. It’s comforting knowing a company so reliable and knowledgeable is taking care of our units. Dylan was here today and did a great job. All their technicians are polite and courteous. Dylan was thorough and explained things where I understood the issue. I highly recommend this company. The maintenance program gives peace of mind.

DYLAN WALL WAS VERY NICE AND COURTESY DURING HIS VISIT. HE WAS THOROUGH AND TOOK THE TIME TO ASK ME IF I HAD ANY QUESTIONS. I APPRECIATED THAT THOUGHTFULNESS.

Dylan Wall, arrived at my home ready to go! He is/ was very knowledgeable and was willing to explain what he was doing and why. To be totally honest I didnt expect as much interaction, and was pleasantly surprised. Thank you ETR and Dylan Wall for a great experience see you in 6 months.

The technician came out to assess a problem that we thought was occurring with our air conditioning system. He was professional and honest. We feel confident in his assessment. We were thankful for Jamie Lowe and would ask for his service again.

Very impressed with ETR! They were quick to service when I was in desperate need, very professional and thorough. Jesus and Karson were excellent - explained everything needed and gave me best quality care. Sean was also very prompt in giving estimates needed. Appreciate y’all so much. Thank you!!! Looking forward to knowing I can count on y’all in the future!

I had to call after hours because my compressor stopped working. It was nearly 90 degrees in the house. My technician was able to come around 9:30PM & quickly fixed the issue & had my a/c cooling by 10. Very professional & friendly service.

Justin performed a six month inspection on the two AC units and found the Trane working but very dirty. He performed a thorough cleaning of the system. The second unit had a bad blower motor and was low on refrigerant. He ordered the parts and the unit should be working at 100 percent in about a week. Justin is a well qualified technician. He speaks from experience and kept me informed of his progress and repair plan. He is a major asset for ETR.

Our service technician Dylan Wall was as personable as he was professional and knowledgeable. He took his time to explain and answer all questions we had. We highly recommend ETR and Dylan to our family members and friends. *****

Its a pleasure doing business with companies that well run, efficient and customer focused. Weve been with ETR for almost 8 years and theyve met or exceeded our expectations consistently. Each of the techs that have performed Spring AC checks or Fall heating maintenance have been competent, polite and thorough. I have no reservation recommending them for your AC service needs. Great people in the service department and in the office!!!

I’ve used ETR for a few years now. They never disappoint. The techs are always on time and professional. Price is fair. Overall good company

Preston was so courteous and professional. He kept in contact with me and explained the issues and solution in detail. He was very thorough and knowledgeable. He’s a great asset to your company!

Fast response by ETR. Tech was very thorough & knowledgeable. I highly recommend ETR for a/c or heat repair or maintenance any time service is needed! Great service!!

I called on a Friday morning, and ETR had a technician out by lunch. Dylan was extremely friendly and professional during his time here. He was able to get us back up and going, and was a real pleasure to deal with! Thanks Dylan and ETR.

I called for service at 8:30 Saturday morning and was back up and running before 1:30. Preston showed up with a smile and quickly diagnosed a bad fan motor. He talked me through the options available based on the extremely old age of my unit. I chose the motor replacement and he also did a thorough inspection of the outdoor and attic units. I highly recommend this company for their fast service, friendly and knowledgeable staff and competitive pricing!

After a very hot and exhausting day we came to a very warm house. Its was 5:05p on a Friday and no one was answering their phones. I came across ETR number. MISS STACY was so nice and helpful on the phone and told me she would have a technician out asap. Dylan came a couple hours later and diagnosed out problems and had them fixed in no time. In this heat ETR was a God sent blessing 🙌 thanks for taking care of us.

Tyron was professional, thorough and went right to the root of the issue. I couldnt be more pleased with how responsive and knowledgeable the team is at ETR. Super satisfied and will definitely contact them with any future needs.

Tech did great job. Had to change fan motor out and he had to knock fan blade off old fan motor. Ac working fine now. Thanks

Tyron is an exceptional representative of ETR. I heartily recommend him and ETR!

I Love Tyron! He was very friendly- knowledgeable and explained what was happening. Definitely will be my AC peeps!

Over priced beyond belief. I literally installed my own minisplit with the exception of connecting the high and low pressure copper tubes. I mounted the compressor, the indoor unit, I did the wiring, I cut the hole in the wall and already routed everything through. The ONLY thing they did was tighten 4 fittings on the copper pipes and pull a vacuum. The cost..? $482.00!!!! Almost the price of the unit itself. NEVER have them do anything without a solid quote first. I was also told on multiple occasions that this would have the hourly charge and thats it since there were ZERO materials they had to provide. I still got charged beyond the hourly for random fees including a vacuum fee. The copper is also routed incorrectly per my instructions and the low pressure tube is kinked. I will have to fix it myself so I can even put drywall up. Total dissapointment.

Bradley was responsive and professional. The call was worth the money. Thank you for coming out and helping me. I would definitely call him again.

Dylan was a great guy. Very knowledgeable and friendly. Would highly recommend him and look forward to having him come back if needee.

Have used them a couple of times now and will continue to use them in the future for AC needs. Great company! Super responsive/fast with polite & knowledgeable technicians.

Dylan Wall came out on a Saturday morning to diagnose our A/C. Even though our A/C was on its last leg, he was able to get it going and gave us some relief. This man knows the trade well. Very knowledgeable

We had our AC go out on Thursday and had an extremely knowledgeable technician out to our house within 1 hour of calling after hours. Tyron Hunter was not only professional, prompt and courteous to us, but he diagnosed what would have likely been a house fire within a day due to a short in our system. Running up and down the stairs in the heat, he worked tirelessly to diagnose the problem, make sure we were safe until the needed part came in. Explained to us in detail the problem and ensured we understood the issue. Our part came in by Tuesday and we are back in the cool by Tuesday morning. Amazing service and utmost professionalism. Highly recommend these folks and Tyron in particular.

Tyrone Hunter was a GREAT technician that came out on time and he was very courteous and he was very knowledgeable about what the issue was that I was having with my home A/C system. He fixed it quickly and I would strongly recommend anyone using ETR and asking for Tyrone Hunter as their technician to diagnose the problem and then fix it quickly

I have used ETR for years with my restaurants… It finally came time to replace my home unit, and from start to finish it was a great experience! Billy and Jarrod came out to inspect and measure... the bid came out better than the others when comparing apples to apples! They got the units in quick and installation was even quicker! Cory, Dillon, Trey, and TJ were awesome! Every one of them brought something to the table... even Dillon(new guy) had an idea that made sense with something he had done prior! Good job Dillon! They put a 4 ton split unit with line set, a 2 ton ductless and a new thermostat in within less than a day! The team ran like a well oiled machine! The communication from them was awesome! Never felt like I was in the dark on anything! Great experience!

Clay the Service Technician text that he was on his way next He called to confirm his E.T.A. He was prompt and courtesy. He preformed the repair quickly. He represented ETR very well. We will continue to call them in the future.

Our air conditioner went out on a Sunday night at 8pm. After calling everyone in town, only ETR had techs available to come out that night. I appreciated the text that came before the tech arrived with his name and picture. I liked being able to see who it would be arriving at my house, especially at night, after hours. The technician, TJ (I think) was able to assess and fix the situation in 45 mins. Prices were MORE than fair for an after hours weekend call. Under $350 for the fix. Definitely putting them on the top of my list to call next time!

Great service from Austin. He was timely, professional, and thorough. Got me out of a bind when I accidentally mowed through the thermostat wiring. If all their technicians are up to par with Austin, then I highly recommend them on these qualities alone.

The guys were in 10 minutes! They were in and out in less than an hour and and we had cool air before they left! It was after 6 pm too! Great job ETR. I hope I don’t need you again, but if I do I’ll call your team!

Dylan Wall came out, performed our maintenance agreement quickly and made understandable recommendations for preventative maintenance. I highly recommend ETR and Dylan.

Had Jesus come out and install a new Google nest. Former thermostat had gone out and it was getting hot. He did it quickly and efficiently. Very pleased.

Very happy with our service from getting a bid on a system all the way to installation. Very professional and friendly. Trey and Reaper did a great job installing our system. And Jarrod was always available to answer any questions. Hope we won’t ever need to purchase another A/C system but if we do we will definitely use ETR. Thank you!

Dylan Wall is very professional, On time and very polite! He does great work and diagnosed multiple problems we were having on our air conditioners. Would definitely recommend ETR!!

CAME EARLY AND WAS VERY GOOD AT THEIR JOB. VERY POLITE.

ETR was very timely, professional, and HONEST. We had another company tell us that we needed to buy a completely new unit because the parts for our 10 year old unit were obsolete. Our technician with ETR Chad, was fabulous. He was able to fix our unit at the time of our appointment. My family’s safety was his first concern-he also found a dangerous CO2 leak with our unit. Their communication with the client is excellent as well. I will 100% use ETR again, and recommend to everyone.

Great service. Promptly arrived when promised. Reasonable charge. I will use again in the future.

Justin did not a great job with the ESA maintenance. He took the time to explain what he had checked and answered any questions. He was polite and professional. Very pleased once again with the service provided by ETR Air Conditioning & Heating.

I really appreciate the technician, Jacob’s, professionalism. He was knowledgeable and answered my questions. I felt comfortable in my home. I really appreciate the very visible van (with the company info) that he arrived in and I REALLY appreciate the company text that came just before my appointment with his picture/info. That really put me at ease. I plan to use ETR for my future HVAC needs—hope that’s waaaay down the road but when I have HVAC needs I’ll certainly call ETR! :))

From beginning to the end excellent service. Keith was very kind and explained everything so I was able to understand. He checked everything. Tjen double checked. I am so thankful. I will definitely be calling them for all my ac issues from here on out!!

They originally installed the unit in 2018, very professional, cost comparison was excellent. I haven’t had any issues with the unit. Maintenance is great, technician was courteous, ask if I had any questions or concerns. I am please with our decision to go with ETR!

The company was responsive and prompt initially. I had high hopes. Needed a new condenser after having replaced the blower unit only months earlier. Because the brand we have is not the one they sell we were told we would need to replace both at $6200. Just spent $3000 on new blower less than 6 months ago. Was told by tech they could order our brand. Received call shortly afterward from another person and was told the condenser alone would be $6200. Curiously the same cost as their whole new system. Declined their service. Engaged a small mom and pop company that sold the brand we had. Condenser installed for $3500. This to me is truly some shady business tactics. How can you trust a company like this? While the diagnostic team was polite and professional it cannot overcome the tactics used here and thus 1 star. I’d give them zero if I could.

Stacy was quick to schedule. Kept me up to date on time for appt. Cory was the.example of professionalism and was very helpful explaining what was performed on units. He left good info to reference after his appt. He was clean coming and going. No mess. We are super pleased w the services as well as the technician who came. We look forward to working with him in the future.

Great HVAC dealer. Easy to do business with and will use them in the future!

James did a great job. They came shortly after I called to schedule an appointment. I was surprised they could come so fast. In a matter of minutes, James had the problem diagnosed and was able to fix it. He was also very personable and explained things to me and showed me what the problem was.

Had diagnostic check to see what my issue was to help determine if my unit could be repaired. TJ was very professional and knowledgeable. The lady on the phone at the office was also very professional and helpful. Quick response to getting to me.

Dylan Wall was the technician sent out and he was very informative and super efficient!

One of the original thermostats in our home became inoperable in advance of very cold weather. We called ETR and they were able to promptly fit us into the day’s schedule. Our technician arrived promptly, with proper parts, and installed a new and reasonably priced thermostat. He was very courteous and answered all our questions. All now works well!

I couldn’t ask for more especially the help and advice or Jacob. He was knowledgeable and took care of myAC needs. They didn’t try to upsale me which I liked. Thanks so much ETR!

Clay and another gentleman came out after I noticed my attic unit wasn’t dripping into the pan. They went up into the attic when it was 100+ degrees up there and fixed it right up as well as unclogging our main drain from the attic.

I called other providers yet none were available for same-day service. After talking to a neighbor he referred me to ETR. Keaton showed up on time, diagnosed the problem in a heartbeat, and had all the parts needed to do the repair. I am super pleased with him, the job and will sleep well tonight.

Super friendly and they really know their stuff. They offer options as well.

The technician was very friendly and figured out the problem quickly. Service was fantastic.

Clay Kisenger was our technician. He was fantastic. Definitely recommend ETR.

Etr has an amazing team! These are your go to ac guys they go above and beyond to please you and get you the best price possible!

TJ was prompt, through and very courteous! He was very patient with the help my 120 lb German Shepherd insisted on giving! Have always had a very positive experience with all ETR techs! Recommend ETR to everyone!!!!

Very professional and courteous service. On time with high degree of expertise

Could not have been happier with these guys. It’s a bad day when you have to call someone to fix anything, but they did a great job and got us taken care of in less than an hour. Great job!

Excellent service by Karson. Highly recommend.

Ken did an excellent job, very professional and very knowledgeable .

Jordan and Trey installed my new a/c unit today. They were friendly and answered all of my questions. They were professional and left my home in great shape!

Tyler did a great job, friendly and very knowledgeable!Thanks ETR and thanks Tyler, ETR’s lucky to have you!

Ken did an amazing job!! Will definitely ask for him again! Thank you Ken!

Very fast service. AC repairman looked at my system checked it and said could be a wiring problem with the motor. Ordering a part. He was very nice and knowledgeable and if you need help call ETR..

Ait Conditioner drain was stopped up and wayer was leaking through two floors of the house. ETR came right out and repaired the two air conditioning units to stop the eater damage in the house. Excellent work!

Call the company and they gave me a price for an inside and outside unit. The price was really good and they are coming out next week. Very good company

ETR is the best hvac service in this area. They always send trained technicians out who can troubleshoot and repair your systems quickly and professionally. They communicate well, show up when promised, have good people skills to support their tech skills, and charge reasonable fees. They seem to care more about their costumers than other services we have tried.

I’ve used ETR on their oilfield side while I worked in the industry, and they always did great work. I used them today to repair a refrigerator unit in my food trailer, and they did a great job. Got me back up and running with no issues and came in under the initial cost assessment. They’ll be my only service company from here on out! Kudos to the service tech James. Very clean and professional!!!

Great service rep. he explained everything in great detail.

Very quick service. Excellent customer service and very knowledgeable!! Started with the staff over the phone to the technician who came to my house. James B was very thorough and knows what he’s doing! Extremely nice man and very helpful and informative made me feel very comfortable. I would definitely recommend ETR! My son in law had just used them and referred me to them. Best decision I made!!

Dylan Wall came today and inspected my upstairs AC unit, figured out the problem, and quickly repaired it. He was professional and pleasant.

Professional and friendly! Extremely fast response time.

From when I called until when ETR arrived was less than 3 hrs on a hot August day Austin resolved the problem which was a contact circuit that fire ants had shorted out and checked the rest of the system that by the way ETR had installed 17 years àgo for what I Think was a reasonable cost ETR and my Tech Austin did a great job

Service performance was excellent. Tech arrived on time and was knowledgeable and through in his inspection.

Dylan did an excellent job completing the ESA and fixing the capacitor. Very professional, friendly, and knowledgeable.

Always very professional and courteous. Dylan Wall was an excellent technician.

I use them for annual preventative maintenance on my residence. I have also had them remove and replace another complete unit in another residence.

Their service continues to excel. We had our system fail while on vacation and our friend gave them access. The circuit board was not in stock, they ordered the part and it didn’t come in timely. They sourced a competitor, found the board and brought it directly out and installed it to keep us from being miserable over the weekend. Our service technician Keith was as personable as he was professional and knowledgeable. He definitely continues the tradition of service that ETR has demonstrated in the past.

ETRs customer service representative, Stacy, was very professional and understanding. She scheduled a technician to come out within 2 hours of my call. Cory, was prompt, wore his mask, and was extremely knowledgeable with regard to our system. He resolved all issues.

Austin Duff did an awesome job! Friendly and knowledgeable!

Today Trevor and Jesus came out to install our new 16 SEER HVAC system and Clean Effects air filtration system. They showed up on time, were very courteous and very knowledgeable and respected our property. They cleaned up at the end and answered all my questions... I would be glad ti refer ETR.

After trying several different AC companies with no luck getting them to come and do a diagnostic I got online and found ETR! I called them and got same day service, they were able to work with my son’s schedule because I was working and unable to be at the house! The service was great and above everything I had been told might be required to fix my unit. The technician Keaton Jones was helpful, professional and just Great in general. He got my unit running again and I will definitely recommend and use ETR for my heating and cooling needs!

Justin did a thorough job! He was personable and respectful at all times.

Technician Austin was very professional and thorough. Referred me to a comfort sales representative.

Technician was very professional and courteous. Explained everything he tested and found without talking down to us. We will definitely be using them again!

Cory was absolutely fantastic!! He was very concise with his servicing of our a/c units and described everything done! Thank you, Cory!!!

Corey was a very professional technician. He performed his work in a timely manner yet was thorough. Love being set up on the maintenance program. Stacey, in the office, is absolutely perfect for your pr needs. She is also very professional and personable. We are pleased to have ETR taking care of all our hvac needs. Thank you!Merry Christmas,Beshears 👪 family

Very fast and professional service. Great tech.