Joel our technician was great safe friendly. Repair seems to be perfect. I would use them again and recommend them.

Joel was a considerate and kind technician. Fixed my problem by carefully figuring it out!

Joel was very professional and solved the problem in a very timely manner! Would definitely use this company again!

I did not do business with them so I couldnt tell you how good they are but I have a lot of confidence in them

This was the first time we used this company, it was listed on the invoice of the washer and dryer we bought. Had to call 3 times before I was able to speak to a live person, but they did set an apt. fairly quick for our washer that was making a funny sound. The technician was nice enough, he basically rolled the inside drum and said it needed a new tub and bearing and it would be over $1000. At the time I said I needed to think about it. I did call the company I usually use, and they did confirm it would be over $1000 to fix it. I though I would check on ordering the parts on our own and try and fix it, the washer is only 5 yrs old and the perfect height, plus dryer working fine. I called and emailed Brand Source 3 times asking for the exact parts needed so we could order the parts, and nobody ever sent or called with that info. Not impressed, sticking with my trusted appliance company, Columbine next time.

Honest, straightforward and very informative. I would definitely recommend if you need a repair or want a professional opinion on whether it is time to buy a new appliance.

Had an issue with my stove, they came out a few days later and was able to fix my stove pretty quickly. The repairman was nice and professional.

Beware, be prepared for outrageous prices!! I had 3 broken appliances looked at by a technician. I was quoted about $125 to have all 3 looked at. I provided model #s for all appliances beforehand so parts could be ordered ahead of time and repairs could be made immediately if needed. The technician was clean and did show up within the quoted time frame. He looked at all appliances, took everything apart and was able to do a limited diagnosis of the problems. He then asked if I had been quoted any prices for parts/labor over the phone when I scheduled the appt. I told him no so he starts flipping through his book to find prices. I kid you not, I was quoted about $1500 for parts and labor to fix my appliances. Absolutely outrageous prices! The technician then became irritated that I did not want to pay his prices for parts and labor and stated that he brought parts to fix everything but that he would not be going any further with diagnosis of my appliances if I was not going to pay for the complete repairs. I was able to order all 3 new parts for a grand total of $126 dollars and they were very easy to install. Long story short, if you are able to use a screw driver, order the parts and fix it yourself, dont waste your time or money.

Great customer Service - They called and moved my reapir forward, it was great!

Terrible company with terrible service. Phone to make an appointment rang off the hook with no live person. Left a message with no call back after 24 hours, called every hour until I got someone on the phone. Unfortunately we were forced to use this company as we purchased the extended warranty from Brandsource Appliances. Then, Technician wouldn’t wait 3 minutes as I asked for a call 30 min prior so I could get a window of time to drive from my office 20 min away. They called when they were at the house and left and wouldn’t come back. I had to wait another week to get someone here and it was the same tech, I called him out and he didn’t even apologize! Terrible customer service!

Extremely unprofessional and rude. I would never use this company again. The manager I spoke with was a complete jerk and lacked any sort of customer service experience. It took 4 weeks to get an ice maker replaced under warranty. Every other time Ive had it replaced it took less than a week but for some reasons these losers took a month and tried to blame Home Depot for it. I will never use them again and will tell everyone I know how bad they are.

Did not call for 2-hr window, did not show up anyway.

Under warranty, they replaced a broken hinge on the dishwasher and forgot to bolt the dishwasher back in and failed to adjust the door so it almost hit the floor when you rolled out the lower rack of dishes. Very unsafe for a kid because the dishes roll out and the washer leans forward. Jessica made me go back to the warranty company even though it was their mistake and refused to come out before 8 days. She told me she was the boss and gave me a hotline and warned me that brandsource would only refer it to her and she would just do the same thing. Terrible. Dont talk to jessica if you want to get anything done. Shes unprofessional and really doesnt care because she doesnt have anyone to teach her how to treat customers with respect.