They were not very customer attentive. The only concern was making a sale. After the sale there is no attention to questions and never return calls.

The repairman who came to my house from Appliance Professionals was excellent. His name was Richard. He had come to my house twice before, for the same issue. In the end, he determined that my washer needed a new control board, so he ordered it. That was a Tuesday. I received a call from his office on Thursday, telling me that the part was in and that I could schedule for the installation. We are never available to meet a repairperson during the week, so I had to select his next available Saturday. It was a few weeks out, but I booked it anyway. A little while later, I received a call from the company telling me that Richard had offered to work on that very next Saturday so that I would not have to wait such a long time. That was so great. He came promptly on that Saturday, worked diligently as always, and fixed it!

Tech was very nice but the ice maker he installed is still not working (after five days). Can you send someone to re-check this for us?

Very unprofessional do not use them.

The work order was sent to the overflow and assigned to a third party, Appliance Professionals, which never showed up, cancelled the work order, without communicating with me about issue. I wouldnt call Appliance Professionals to pick up my trash.

Service was great, professional, friendly, accurate, clean, careful, quick. Solved the washer problem without a single drip on the floor.

I called in on Saturday to schedule an appointment; I was told it was $89 to come out and look at the appliance, plus the cost and labor of the repair(if I decided to have them make the repair). That was fine, but since I was going to be in and out that day, I decided Id call back and schedule on Monday. So, Monday morning I called to schedule the appointment and was told the service fee would be $99-wait, I was just told a couple of days ago(on the weekend), it was $89, now its MORE expensive for you to come out on a weekday???? I called the guy doing the scheduling out on this and he said, oh, youre right, usually in 99% of your area, its $99, but you just happen to live in the area(the other 1%)that cost $89!? Needless to say, his shadiness lost my business before the technician even got his morning coffee. I will not be doing ANY BUSINESS WITH suspected Flimm-Flammers!

My appointment was scheduled for 8AM to 5PM, the technician called at 7:45AM from my driveway. He Diagnosed the water softener and reset all settings and was gone in less then 45 minutes. Technician was a pleasure to talk with and knew the products well.

The service person never showed up. Never left a message. I fixed the problem myself.

Professionals