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Pughs Five Star Tire & Service
1706 W Main St, Lebanon, TN 37087, United States
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Pughs Five Star Tire & Service

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Am
Review №1

Wentto them with my car overheating and told them to check my thermostat. Ended up putting a new fan assembly in. Came for my car it was still overheating! Didnt even check my thermostat! Got tires rotars brakes and wanted my car fixed!! SMH! Hoping this time they get it right!! Shouldve been right the first time when spending that kind of money! If it werent for that they WOULD have gotten 5 stars from me!

Er
Review №2

I give them 5 stars. Excellent service, quick, friendly and a value. I have had 2 different vehicles with slow leak tires. They have gotten me right in and taken care of the issue. Comfortable sitting area. Coffee and popcorn when covid silliness isn’t happening.

Ta
Review №3

I have an appointment next week for an estimate but so far my experience has been pleasant. The staff has been very friendly and attentive and I was acknowledged as soon as I walked through the door. The place was exceptionally clean and bright and welcoming.

Ca
Review №4

We took our Ford Ranger to them and they exceeded our expectations. There were multiple issues that were addressed, We cannot express how pleased we were. The entire staff, from the check-in through mechanics, and pick-up. They kept us informed throughout.

Ba
Review №5

Friendly staff. Very accommodating to my schedule. My car is a foreign make and they recommended another good repair shop that would help me with some issues. Definitely recommend.

Sh
Review №6

Absolutely the most honest an valued work I’ve seen done around my town. I want to give them a big shout out for always taking care of all my vehicles. No matter how big the job is they get it done in a timely manner. Thanks David an josh.

Co
Review №7

I was very impressed with the work that they did on my car. The price was very reasonable, the staff was very knowledgeable and professionable. I will recommend Pugh services to everyone.

An
Review №8

Pughs always does great service! Theyre extremely professional and friendly, as well as timely and affordable. But, most importantly, theyre honest. I cannot recommend them highly enough!!

Ca
Review №9

Pughs is always a great experience. Great communication. Great pricing and fast turnaround. Highly recommend.

Ch
Review №10

Fast, professional, and great work. What more could you ask for?

Me
Review №11

I needed a set of tires. Josh was very knowledgeable. I would highly recommend this business!

Wi
Review №12

Pughs Five Star is hands down the best service center Ive ever been to. They are knowledgeable, friendly, and reasonably priced.I do most of the work on my fleet of vehicles. With a background in heavy equipment and industrial plant maintenance I know good work when I see it and I can smell B.S. from a mile away. When I dont have time to do the work myself, I go to Pughs. Josh and David specialize in automotive maintenance and repair and customer service. They have a great staff, are better people, and it shows.

su
Review №13

David Pugh and team really are 5 star. My daughter’s car broke down not far from there. Towing company knew the right place to take it. So nice, caring & professional. Worked w/us until my husband could get it.

Ho
Review №14

Brought my car in for brakes since the dealer said the rear brakes needed to be replaced immediately. They examined other the front and rear brakes and told me that they didnt require to be replaced yet. These guys are my new go to car repair place period. They value relationships more than immediate financial gains

Ca
Review №15

They gave me an excellent service! 👌🏼

Ju
Review №16

The staff at Pughs are excellent! They care about the customer. I followed these men when they left Firestone. Excellent service!

Da
Review №17

Pleasant atmosphere as always to sit and wait on oil change and a check up on my vehicle.

Wa
Review №18

Very friendly people and good service l was treated right

Je
Review №19

Great place to go with friendly staff! Only thing is that its crazy quiet in the waiting room. They need some music playing or something.

Ja
Review №20

They are always so nice & efficient. Prices are very reasonable. Never felt like I was being taken advantage of, & there is never any surprises at check out.

La
Review №21

The staff are amazing! They are trustworthy,friendly, and very professional. I wont use any other mechanic after such an wonderful experience with Pughs.

mi
Review №22

Top notch owners and fair, trustworthy folks to do business with! Highly recommend.

Cl
Review №23

This place is truly a five star service center. I was a new customer but everyone else seemed like regulars. The staff was friendly new everyone’s name. I had a major repair done and I was shocked, absolutely shocked at the affordability. I will be using them for all my repairs in the future.

Ja
Review №24

Great fast service, back on the road in no time at all

Da
Review №25

Great work

Ke
Review №26

Great service center helped me out with my muffler today . When other service station were closed or not willing to help with the size of my box truck. Thank you

Rh
Review №27

Our car got a flat on the way to Kansas. They were able to fix it right away for us on a Saturday morning. They were so nice and it was so cheap!

Ed
Review №28

These guys will take care of your vehicle. Great prices and service!

Mi
Review №29

Did a little more than pop my tire 🥴 but after getting the go ahead had me fixed in 24 hours!! Always answered any questions I had without hesitation! Very professional and great team there!

Mi
Review №30

Excellent place to have your vehicle taken care of. Very knowledgeable and helpful staff

Do
Review №31

Awesome bunch of guys to work with. Fast friendly service. Great prices

Lo
Review №32

Always awesome service! Every time I have had to have service done, I get it back that day. Tony in the front end is so polite...and Josh and Dave are honest and straight forward. Wouldnt take my vehicle any where else!

Ho
Review №33

Great people! They do great work!

Ch
Review №34

Very knowledgeable and friendly. I have enjoyed doing business with Pughs Tires

To
Review №35

I was looking for used tires in Lebanon Google said they had it they dont

Ki
Review №36

Great place for you automotive needs, great service and people 👍

Da
Review №37

They are truly a 5 Star establishment. The Pugh Brothers have been around along time. I have been dealing with them for almost 20 years. They built a reputation around their name that followed them anyplace that they worked. They started this establishment a few years ago that has won business from many other places in town. They have surrounded themselves with the very best team. Hometown feel, respect and a highly trained staff makes them my only choice to service my families vehicles.

Ju
Review №38

Customer service is great. My car was fixed right away and prices were very reasonable in comparison to others.

To
Review №39

Ive taken 3 vehicles here over time for various reasons and every time Ive been here the guys at Pughs are courteous, helpful, honest, and quick.They do what they say they will do, and a couple of times, they even went on to help me out more when they were under no obligation to do so.I recommend them without reservation. These guys are the real deal.

Review №40

Friendly service, detail oriented.

Cr
Review №41

The staff is very polite & they always have my car ready quickly. Plus you cant beat the price. I love Pughs!

Ch
Review №42

Great service!

Ri
Review №43

My buddy had his mustang towed to this shop, and come to find out his toolbox crushed his fuel pump module. After he got it back from Pughs, and we looked at it, they left exposed wires out, and showing with some sloppy electrical tape job to go with it.

lo
Review №44

This is the place to go for all of your auto repair needs. Big or small, easy or hard...they can handle it. I’ve know Josh a long time and he’s worked on several vehicles for me over the years. I definitely appreciate his (and his technicians) high level service, knowledge and attention to detail.

Ab
Review №45

Josh Pugh and his team at Pughs Five Star Tire & Service are outstanding! Josh gave us a quote on new tires for a service truck that came with a $100 rebate. We could not get the truck to him on time and he took it upon himself to buy the tires, so we would still be eligible for the $100 rebate! Thank you Josh!

Ca
Review №46

I run a collector car dealership and were at Pughs almost every single day. Not just with our inventory, but with our personal cars, as well. Josh and David are fantastic and always willing to go the extra mile. We truly couldnt do business as easily without them. Highly recommend!

Ja
Review №47

Pughs Tire is Fantastic. You can Trust them to he honest and fair. Great staff of people that work there.

Sa
Review №48

We were in a tough situation and they did everything they could to get us out of there before they closed and they did! They saved our vacations awesome business and friendly too.

Ni
Review №49

I did my front end alignment 0 it was super cheap well it was reasonable and they were quick

Su
Review №50

Great customer service and exceptionally great prices.

Br
Review №51

Ive known David and Josh Pugh since I was young boy while we attended the same country church many moons ago. They were great then and still carry the same values as they did back then. Their business is simple, treat customers with honesty, integrity and affordability. I was thrilled to learn David and Josh were going to open their own shop. Since then, Ive been taking my vehicles and no where else. I will always continue to do business with Pughs.

Pe
Review №52

Two brothers own and operate this business, and they treat their customers like familyThey offer friendly customer service, fair pricing, and quick service. They offer tire sales (mounting plus free lifetime rotate & balance included in the price they quote you for tires), front end alignment, brakes and rotors, and other automotive repairs. They even turn rotors (if enough life is remaining), instead of telling you that new ones are just as cheap, like other tire places these days try and make you believe.By the way guys, the Christmas card was a nice touch, and let me know that you appreciate my business. Keep doing it the way you do it.

Cr
Review №53

Best service! Always welcoming and go out of their way to make every customer happy.

Kr
Review №54

Wonderful people who do great work. My go-to car repair in Wilson County. A friendly environment and competitive pricing earns a 5/5

Ad
Review №55

All around outstanding!

Me
Review №56

Best service for your vehicle in Lebanon. They were so good to me!

Ro
Review №57

David, Josh and the team always deliver superior service, honesty, integrity and professionalism in a timely manner. They would work with you and advise you to keep your costs down. I have several family and work vehicles they had serviced and I had also referred several employees and customers to Pughs always resulting in positive feedback. Keep up the outstanding work guys.

Ma
Review №58

There Awe Very Professional and Caring and Honest with Integrity.

Do
Review №59

I had planned to spend the morning waiting for brakes, an oil change and an alignment to be done on my car. They took me right in, serviced the car (only 2 hours) and it cost much less than I thought it would! Great job!

Ka
Review №60

Great service! Only took a little over an hour for 2 new tires and an alignment! 10/10 recommend this place!

Ga
Review №61

Hit a deer and insurance recommends these guys. Truck was restored to almost perfect condition ( few parts were to expensive to be oem, but thats insurance not these guys). Took about 3 weeks, but quality of work was worth the time. They called and updated me weekly and asked questions as nessecary to help get it back to as close to original condition as possible. Would definitely recommend and use them again.

An
Review №62

The service was great and afforable. And the staff is very kind.

ro
Review №63

David and his team was the best I have ever did business with they stand behind what they say and work they do

Do
Review №64

The Pugh Brothers and their staff are the BEST at friendly and efficient service. They can identify and repair any automotive problem. They treat customers fairly and stand behind their work. My 2006 Chevrolet Monte Carlo loves a trip to Pughs!

Ri
Review №65

I live in East Nashville. I had problems with my brakes. I went to a well known chain shop first. My mistake. I was referred to Pughs by a good friend. I called them that day which was yesterday. These guys are so nice, friendly, and accommodating. And very affordable. Plus, they provide warranties on their work. It was worth the drive. Pughs are my guys from now on. Thanks David, Josh, and the rest. My brakes are working great!!!

Sa
Review №66

The Pugh brothers operate their shop from the foundation of integrity. Doing business with them is such a pleasure. This shop is a top of the line establishment that truly values their customers as family. Myself and my family will be a loyal customers for many years to come.

Ma
Review №67

Family owned, best prices and BEST service you could ever hope for.

pa
Review №68

Great service and wounderful people.

ma
Review №69

I wouldnt go no where else love these guys they will yell the truth 4 they take ya money

Su
Review №70

Always trust these guys with our vehicles, can not imagine going anywhere else. The prices are very fair and competitive and the service and work is outstanding. They had an issue once where problem wasnt fixed- took it back and they fixed it- turns out was another part but did not double charge us at all- that was super nice- said it was their fault- which i consider they are humans and make mistakes- but they took full responsibility. I will ALWAYS (my family too) be a loyal customer....

Ph
Review №71

Josh and David have built a fine reputation in Wilson county. The most honest people you could ever meet

ru
Review №72

Ive met three generations of the Pughs. they are the ONLY people i would let work the vehicles hauling my children!

Ju
Review №73

These guys are the best! I brought my truck here after having issues and gettin the run around other places. Took it to the dealer and they lied to me, charged me to fix something that didnt have any problems at all. Really happy I found Pughs and will be back for any other problems I have.

Ni
Review №74

They have great service. Did an alignment on my 13 altima and it was done in a reasonable amount t of time.

Ma
Review №75

Very friendly and quick service. Thanks again...

Ka
Review №76

They are absolutely wonderful! They helped me fix my car and were very nice and reasonable with pricing. Will continue going here. Great experience!

LE
Review №77

This was the first time i used them for a frontend alignment and a tire balance for my truck, they had me drop it off at 9am and called me at 2pm. They informed me on every detail of my problems and explained it in plain English. Their prices are very fair and reasonable,.Drove the truck home and it drove perfect. I would highly recommend using them for your car repairs. I found my new tire and wheel shop from here on out. Thanks Pughs for all your help!!!

Le
Review №78

These guys are awesome. Got me up and going and were very reasonable.

Th
Review №79

I cannot express enough praise for these guys. They helped me out with a car issue, and gave me a nice discount. From now on, anytime I need a car repair near Nashville, these are my go-to guys.

Ma
Review №80

These guys did a great job with my new set of tires and they were quick with it too.

Ol
Review №81

Honest and competent. Took time to diagnose my truck, didnt charge me when it turned out the problem was in the cheap tires.

Da
Review №82

They are awesome. Your vehicle gets fixed right and they are reasonably priced.

Co
Review №83

I was here from out of town and i had what i thought was a bad alternator and they could have easily replaced it and charged me but was honest and told me it was fine the battery was bad and i already had one that was going to be put in...they had my husband bring it to them and they put it in for me and price was very reasonable ..very honest and friendly people....if i lived here i would use them on a regular basis...very good customer service..thank you again

Ca
Review №84

Very nice place to get your car worked on.

Ge
Review №85

Awesome alignment after lowered suspension. Tony stole my candy bar though.

Da
Review №86

Super fast, super friendly, super professional. Ill definitely use these guys again.

Ga
Review №87

So I dropped off my car to get repaired and it took forever to get it back

Be
Review №88

Very friendly and also affordable!!! Will definitely use them next time!!!

Ed
Review №89

Shout out to the Pugh Brothers. They have an EXCELLENT Crew at Pughs Five Star Tire & Service. They fixed me up right, when this 129k mile junk Cadillac Engine went South. From engine replacement to new tires, Go see David & Josh!

Ba
Review №90

Well ran operation with superior customer service. Will take every vehicle I ever have to them.

Ja
Review №91

Good service and reasonable prices and friendly people.

Ke
Review №92

Fantastic service. Honest and fair!

Ro
Review №93

Best service, Best prices, Best people.!!! Don’t go anywhere else before checking out these guys first.

Ph
Review №94

Great service and work.

Ma
Review №95

My car runs so good after my oil change and tune up and it was under 200

St
Review №96

Great service at a fair price!

Jo
Review №97

Honest and reasonable prices.

Li
Review №98

They did a good job on my oil change and the pricing is very reasonable.

Da
Review №99

Vet friendly

Mo
Review №100

Always curtious and very efficient!!

Information
18 Photos
100 Comments
4.9 Rating
  • Address:1706 W Main St, Lebanon, TN 37087, United States
  • Site:https://pughsfivestar.com/
  • Phone:+1 615-784-4314
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Small engine repair service
  • Tire shop
  • Truck repair shop
Working hours
  • Monday:7am–5pm
  • Tuesday:7am–5pm
  • Wednesday:7am–5pm
  • Thursday:7am–12pm
  • Friday:Closed
  • Saturday:7am–5pm
  • Sunday:7am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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