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Sun Auto Service
4539 Blue Diamond Rd, Las Vegas, NV 89139, United States
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Sun Auto Service

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Ta
Review №1

On the way into Vegas on Tuesday our car lost acceleration power so we brought it to this garage they looked at it for two days assured us nothing was wrong, charged us nothing, and sent us on our way. As we left town today, Thursday, the car lost all acceleration on the highway we coasted into a gas station and are now waiting for a tow. A mechanic in Arizona at Greulichs (near our home) diagnosed it over the phone in two seconds, that it was a transmission issue and he just assumed it was a Nissan without even asking! I’m no mechanic but if a car can’t accelerate there might be an issue. This could’ve been resolved during our stay but now we have to inconvenience people at home who are looking after our house and pets while we wait for repairs.

Ma
Review №2

My car drives like new... which is good because half of it is...

Er
Review №3

Jimmy and his crew are amazing! We have to drive to Houston tomorrow night and they squeezed us in and took care of us! Now we can drive home safely with peace of mind, knowing our kids are going to be okay on the drive home.THANK YOU!!

Da
Review №4

Skip this place. Not everything they say is true. So be careful. Its more of quantity for them and not the quality. The guy in the front desk needs to be back working. He looks miserable with his job as a front desk. He doesnt even wear mask even if its mandated

Ka
Review №5

Great customer service experience! Very friendly, welcoming, and knowledgeable staff (especially Cameron)! Highly recommend utilizing their services. I would absolutely take my car here again!

Wi
Review №6

Very good place to get a car fixed.

Dw
Review №7

Go here first!! This is a pro shop and you can leave your repair needs to these guys. Way better than dealer shop rates and thats a bonus! I had a serious motor repair on my twin turbo Porsche... done on time, with a pleasant surprise in how little it actually cost. #nofearrepair

Sa
Review №8

Ive been going to this SunAuto since it opened. The staff are straight shooters and fair while providing quality service at an excellent price. Highly recommended.

Mi
Review №9

I had the BEST experience here. Not only did they give me a Veterans Discount, but when I had a small issue with my alignment they did, they came over, picked up my car, fixed it, did ANOTHER alignment just to make sure everything was perfect, and dropped it back off to me.Youve got a customer for LIFE! Thanks Sun Auto and especially the Manager Cameron who went above and beyond to help make things right.

Ka
Review №10

Thay said thay did work that thay didnt do and left insulation off engine that is required

De
Review №11

I called and spoke with a Cameron to ask him some detailed questions about getting my vehicle transmission flushed. I advised him i have a CVT and that i needed it flushed, he confirmed that they can handle the service. I called back about 20 min later to schedule an appointment and the other person on the phone advised me they do not do CVT transmission flushes so i told him that i spoke with Cameron and that he assured me that they do and asked if i can speak with him. The gentlemen put me on hold and when he came back, told me that Cameron was on the phone but that he confirmed that they can do the service and not just a drain and fill. Got there about 20 min after the phone call and gave them my car. I was waiting there for about 20-30 minutes when i got up and saw my vehicle was in the air but with an oil catch under it so i was just patiently waiting but nothing was being touched on my vehicle. I asked the tech working in the bay next door and he said the tech working on my car went to lunch. I waited for about an hour total when the service adviser came back to me and said that they in fact cannot do the transmission flush and that they dont have the adapter for it. I was livid because i confirmed with Cameron the first time, and then at the shop the second time when i brought my car in, they specifically told me they had the adapter but then went ahead and put my car on the lift and made me wait for an hour for the techs lunch break only to find out I had wasted my time completely. Would never recommend such an unprofessional shop. Their only excuse was that the adviser I spoke to was his first day, but it was his first day at that location, not working for the company. Never going back here or recommending this shop.

dy
Review №12

Had auto service today and I will not use this place again. No air conditioning in the lobby even though this is Las Vegas.Unfriendly staff. No employees wear a mask. Even though its a state mandate.Its over priced.They inflated the price as much as they could.The part from autozone, OReillys, Napa, ranged from $79 to $120.Here they charge $168 as well as an added on bogus fee of $12 for Shop Supplies.They also charged$15 disposal fee for a flat piece of metal. (Here they say its Hazmat.)They also left my vehicle sitting for 2 hours in the same place I parked.When I walked in I was told the part wasnt there yet and that I should find a ride. I found a ride and was on my way home. I get the call from them the car is done.It had been 25 minutes since I left.Also, the $149.00 an hour fee is insane.They also do not give you a printed estimate so that you may see their bogus charges.Skip this place!

Ma
Review №13

The man I spoke with said he couldnt check out the issue was with my A/C when I brought a coupon for a free A/C check because it was for older cars though the coupon didnt say anything like that and try to sell me something that I very unsure would have helped at all. A bit false advertising if you ask me.

Xa
Review №14

I came in when my AC went out, they did a full dye check and unfortunately the issue was extreme, involving a ton of work to fix, while I chose sell the car and upgrade, everyone I dealt with was direct, honest and zero BS, I hope I don’t have to come back to a mechanic with my new car but if I do I will be back here for sure.Highly recommended

Ra
Review №15

Horrible place my truck broke down Monday I ask if could bring it in joe said yes we’ll look at it first thing Tuesday morning I kept calling and asking and they haven’t looked at it they said they had many cars ahead of me! If they can’t handle the work don’t take cars in anyway it is now Thursday and my truck is still sitting in the same spot it was when I drop it off don’t recommend this place!

Ph
Review №16

A great place to get my oil changed.

Ji
Review №17

Trustworthy place for repairs. You may need to stay on top of them to get reports when they say they will call.

Al
Review №18

Splendid work on my radiator. Easy to talk to them over the phone and in person. No BS on value of service and parts (price). Not like the dealership overcharging 3x than the value they quoted me. Will definitely recommend to family and friends, even my clients. Continue the exceptional service you do.

T
Review №19

What a great place. My husband brought his truck here after the dealership screwed it up and they had to figure out what they did wrong and fix it. They did a great job. They have awesome mechanics with amazing customer service. We will never go anywhere else. Highly recommend this place. Their prices are great too.

ca
Review №20

Cameron the customer service guy he was very helpful and informative from now on ill be going here for any work I need done he was awesome thank you . -candie

Ro
Review №21

Well room ac unit went out 112 degrees out side and rest room was dirty. Moved to another room went good till 0800 and the ac unit went down also.

br
Review №22

Wasnt booked as email said. The person I talked to wouldnt even look at my car(brakes)only wanted to charge me $150 more than the coupon that they mailed to me stated, which brought me there in the 1st place. Maybe they were too busy making extra money off other customers? Gladly walked out. Never will go back. And I am a very passive person who has just posted my 1st negative comment about any local business. Thumbs down guys. Handle your bizz better, I would preach....

Dj
Review №23

Great service & knowledgeable people that dont mind explaining it to you.

An
Review №24

I hardly ever write reviews but these guys deserve it. Notice the good reviews are from basic services people can do themselves. If you need actual help for your car do not waste your money on these guys. They fixed a CAT in my accord a year ago for $1000+ and in 2020 my engine light has yet to turn off or pass SMOG. Every time these greedy piglets try to quote over $1000 dollars repair on a mid 2000s Honda. They tried it again on my wife recently, but another shop on Rainbow verified my suspicions of these guys. AVOID at all costs unless u have money to waste. Im spreading my experience with these guys as much as I can.

Lu
Review №25

Workers are great but Ive had to go back to have the alternator replaced again. 3 days later the alternator is already squealing. Obviously they you Shawty parts. Going to replace the alternator myself.

In
Review №26

Great service! Im very pleased. No over selling, just good service. They won a customer.

Wa
Review №27

Great service. Very knowledgeable counter staff.

an
Review №28

Great company great service. These guys are very honest . They tell you what needs to be done at the time and what can wait a little longer . They are friendly and honest.

M.
Review №29

Theres a really kind guy there who helped me save a lot of money on my car. Im going to go back there when I need some another service again for sure.

Cy
Review №30

I needed an issue with my oil checked. They were do kind and had me on my way pretty quick dispute having cars in the bay, and 2 other clients. They were recommended by Jiffy Lube and I recommend them as well.

Bl
Review №31

It was easy to drop off my truck and get it back at a Decent time and I like the fact that they Honor their coupons.

Sa
Review №32

Always friendly and honest. Many times when they could have upsold me, they didnt.

Ke
Review №33

Sun Auto is a great place for car care, the staff is super caring, I appreciate great service!

VA
Review №34

None of the employees wear masks in compliance with state laws.

Ma
Review №35

Friendly guys and pretty fast. Thanks for not trying to get me to pay for something I don’t need.

Ch
Review №36

Great place to get an oil change. Very honest with services needed as well.

Me
Review №37

My worst nightmare with an auto shop. What a simple glass window repair turned paying >$600.00, broke my door panel, chipped my switch panel then delayed the release when i requested them that i wanted the broken part back. They initially quoted me for a discounted $70.00 to open & diagnose but after diagnosing, i disagreed but i was told that it’s another $70.00 to put it back, I ended up having them do it. I was in a hurry then to go back to bay area, was not able to file a formal complaint for i lost my receipt.

An
Review №38

Got my wheels aligned ($89.95) and they did a great job with it. They also offer coffee there. Jimmy was very helpful and showed concern for me and my car. Informed me of what needs to be done ASAP and didnt push me to have it fixed right there and then cuz it would cost me so much. All in all everyone is so nice here and answers the phone on time whenever i call them. Thank you

Ad
Review №39

It was a horrible experience they had use drive 40 minutes with no air in our suv to tell use all these different things that would cost us like 1500 dollar that they could have tell us on phone when we call them they were over priced and unprofessional

Ed
Review №40

Great Folks Working there, Honest and Trustworthy!!

AL
Review №41

Brought my jeep SRT in for issues with my brakes vehicle when I go to slow my vehicle down it pulls to the right took it here to get them inspected and was brought a 1500 bill saying it needed pads and rotors which I thought ok but then I see they are saying it needs a brake caliper for 675 I decided to get a second opinion at a meineke showed them the estimate I got from sunauto turns out all my jeep needed was new pads and rotors problem solved manager and tech at meineke said my brake caliper was fine no need to change it and now its been months still brakes great and no issues whatsoever very disappointed in this shop considering the front desk people are very nice but this place is overpriced and I feel I was lied to for whatever reason I dont know but a good shop I can trust will get my business not this one

Fr
Review №42

The Best love everything, everyone in there best place in town

Ja
Review №43

Awesome service! Cameron was our service advisor for our first visit. He immediately put us at ease, the service was amazing, & we WERE VERY pleasantly surprised by the price. The experience was so positive we will be bringing all our vehicles here moving forward!

Da
Review №44

Been coming here for two years. And I can tell you this team is the best. Very knowledgeable about cars and the customer service is outstanding. They will make sure you and your car is safe to drive. Thanks to the GM and assistant manager Bobby. Thanks

Jo
Review №45

This auto mechanic shop is very over price they charge a arm and a leg and a tooth I definitely do not recommend this place if you are looking for reasonable prices and are on a budget

Bo
Review №46

From the beginning to the end my experience & all my needs were more then fulfilled! Everyone there were very professional, informative & just all around friendly! Joey made sure that for sure! I felt comfortable with all his recommendation! I will be a regular customer. It’s hard to find any auto repair place that is Still HONEST & FAIR!

Ge
Review №47

Fast and kind service I had an alignment for my suv. I will go back for breaks and oil change.

Mi
Review №48

Went to get my son..HE said they do a great job on his car and they are always trying to get him the best deal for what he has done.

Ch
Review №49

Jimmy is the Boss and hes very informative and Honest, he knows his business and if youre not knowledgeable about cars he takes the time so you understand, All around good guy and sometimes that makes a business thrive especially when it comes to dealing with a mechanic!!

jo
Review №50

I came here for some insight to my camrys brake noise and got honest advice and not pushy to make a needless repair. Thank you Sun blue diamond, I will be coming back for futute car needs!

do
Review №51

Great service n not bad prices there really helpful on what u need and its free for them to look at the car if not sure what u need they dont over charge u and help u when they can. I like coming here to service my car..ill be back.thanks.

Ch
Review №52

I hate auto service companies; always feel they are dishonest, trying to rip you off and never meeting expectations.I have to say this Sun auto changed my perception. They were honest, helped me save money and finished repairs sooner than expected.Under promised and over delivered.

Ol
Review №53

Staff is friendly and knowledgeable, they quickly service your needs.Take a quick peak at their website, they always offer coupons.

Ta
Review №54

Got my service there .Kamron was amazing customer service

De
Review №55

The guys there were nice and explained what this issue with my car was. I was not waiting long for them to fix my car.

Ga
Review №56

Just stopped in for tire pressure check. Super service.

Ni
Review №57

Oil change was great and customer service is always good, but not one employee was wearing mask, not even the one who got in my car to take it back. Also they did not wear gloves while inside my car. They also were not enforcing that their customers wear masks.

GR
Review №58

Great service

Er
Review №59

After calling on a Friday about a road ready inspection and was told I didnt need an appointment, I brought my vehicle in the next day and was told I couldnt get in until Monday as they only had 2 technicians. First person in the door on Monday morning and I was told that I needed to make an appointment and one wouldnt be available until Friday. Does anyone know what is going on in this shop? Ive come here 2 times for my vehicle needs and have been happy. But after this incident, I am reevaluating my choice. It only takes one bad experience.

St
Review №60

Went there last week. Service was great but low and behold no one who works there is wearing a mask. None of the employees who worked in the back from what i could see was following the mandatory facial covering.Kind of disappointed, wont be back here.

sh
Review №61

Always polite and fair! been coming to sun auto for years

Ma
Review №62

Best customer service I have ever came across, they gave me discounts. Best experience I have had. Bring your car here to this store and they will definitely take care of you. 5 stars for sure. These guys are the best.Thank you sun auto

Ka
Review №63

This place.... I cant say enough good things about it! I walked in and it was like family! Warm welcome, donuts, coffee and the best service ever! They told me all about what my car needs and their prices are amazing!!! Cameron, Scott and Jimmy made this a great experience! Cant wait to come back!!! Love them!!!

hx
Review №64

My 2013 Hyundai Veloster had a oil leak in what I suspected was the oil cooler. When discussing it with the technician he mentioned a price to replace it while I was dropping it off and we ended up finding out it was in fact the oil cooler. They did the repair, same day, and had the car back to me. It had a lot of oil build up but they cleaned it up and made sure no more leaks were coming from the car. I usually do the repairs myself on vehicles but I was very impressed by this shop.

Ja
Review №65

They are friendly, professional, and pretty quick!

Mi
Review №66

Took my 1999 Honda CRV to Sun Auto for broken control arm, axle etc ..charged me $1,100.00 after stating my budget was $700-$900 and when i drove away my car had a terrible loud squeaking noise i tried contacting the head mechanic letting him know about squeak he never returned my call...NOT HAPPY T ALL

Pa
Review №67

Best customer service. Best prices. Fixed my Fiat after several other shops said that won’t even service Fiat cars. I only take my car to Sun Auto, they’re the best!

Ga
Review №68

Sun Auto on Blue Diamond rd has been awesome, several times I have taken my truck to them each time they fixed it right, the first time! I have never had to take it back for warranty work. They LITERALLY SAVED ME $3000.00 on a transmission rebuild!! These guys are worth every penny!!!!!!!!

De
Review №69

Always go to these guys for my oil changes. Honest and quick...that’s what I look for in mechanics. I recommend these guys to everyone!

Yu
Review №70

Sun auto service is a SCAM! Do not take your vehicle here as they will only come up with ideas to get money out of you!!! Beware!

Br
Review №71

I let my brakes go to where they failed, so my truck needed to be towed. I brought my truck to sun auto based on good reviews. Theyre diagnosis was that I needed new pads, new rotors, new calipers, a new brake booster, new master cylinder, and new fluid for $1600.Absolutely not, so I declined all the work, and told them Id do it myself. I didnt want to have to do it, but $1600 wasnt going to happen. I asked them how much for the diagnosis and Id be on my way. They said the diagnosis was free, but it screwed whoever checked it all. Too bad, shouldnt try to screw people. I fixed it myself and found out that it didnt need the brake booster, master cylinder, or one of the calipers. Just another shop trying to pad profits doing unnecessary work. The 2 stars is only because they were fairly nice, but also dishonest.

Ad
Review №72

I have been following the GM of this location since he was at Firestone. He moved to another Sun Auto before opening this location. It was clear on the other side of town so I made the mistake of getting something fixed by someone else and regret it to this day. I’m still dealing with issues.Cameron, Jimmy, & the rest of the team are not your typical auto shop staff. They excel is customer service and don’t unnecessarily charge you for things you don’t need. Everyone knows the story about charging women who don’t know any better about cars. You won’t have to worry about that with this team. They are honest to their core. They are fair and know the foundation of what customer service is all about.I won’t make the mistake of going to anyone else again & will drive all the way across town to come here for it’s worth the service I get!! I recommend to anyone and everyone to take their car here. You won’t be disappointed.

Fr
Review №73

I have going for an oil change and they give me a very good service

De
Review №74

No employee had a mask on. Then told me two weeks for a oil change 🤣

Je
Review №75

I have brought my work truck into Sun on Blue Diamond twice now. 1st time they fixed my alternator in a quick and timely fashion at a great price. 2nd time my work truck was having issues with the battery keeping a charge. It ended up just being some bad connections due to the aftermarket parts I have in it. They looked at it and fixed it at no charge. Probably the best customer service I have dealt with at any auto repair shop. Extremely friendly and honest. A+

Ma
Review №76

Incredible service! We are from California. My wifes car broke down while in town. All the dealer service centers we called could not get us in until the next week. My wife had only a day and a half left on her trip. Sun Auto Service was able to receive the car immediately, it was diagnosed and repaired that day! When she first arrived, she called me right away. The first thing she said was they are so nice. Not only did they make a stressful situation more comfortable, they were honest and fair with everything. They were a life saver.

Er
Review №77

I had a great experience with this shop. My final bill was a few bucks lower than what I was quoted. Jimmy was my point guy on this, great customer service.

La
Review №78

Cameron was honest and gave me some good advice.

Al
Review №79

Excellent customer service. My dad comes to this shop so I decided to stop here to get a second opinion on my tail light that wasn’t working after replacing the bulb with one I bought from autozone. The guys checked my car and said that they replaced the light bulb with a dealership quality light bulb and didn’t charge me for anything. They said they’re a family shop and to come back next time. It’s nice to know you can trust your repair shop. The shop I went to first tried to charge me $180 to replace a wire and that there was only one in the entire country.

kw
Review №80

It was very friendly place. The service was good.. fast and friendly staff, i dont know about price but better than few other place near by...

Di
Review №81

I gave Sun Auto a try today after reading their good reviews. They went above and beyond with my service today, and being a female, I am always afraid of being over charged or ripped off. I felt taken care of and serviced fairly. Thank you guys!

Do
Review №82

Their rates are fantastic brought both of my autos here within the past 2 weeks saved over $500 dealerships are a rip off!!! So pleased and happy to have found these guys and if you make an appointment your wait isnt all day!!!

Ol
Review №83

Excellent customer service and honest. Highly recommended. Thanks!

Sh
Review №84

Excellent customer service. Very professional staff as well as prompt and clean. Have had work done on all my vehicles, from Mercedes, Chevy and Ford and needless to say Sun Auto has truly exceeded my expectations. I truly recommend this shop for any mechanical work your auto may need.

Sw
Review №85

These guys are awesome!!!! They knocked my oil change out in less than thirty minutes! Definitely a friendly staff and very knowledgeable. I will absolutely be sending all my referrals here. Thanks jimmy and Scott for being awesome. 👏🏻

Mi
Review №86

This is the only place I go in town for oil changes, the St. Rose location, all Sun Autos are awesome. Patrick is the best! Due to my career, Im a walk in & I may have to wait, however its worth my time.

tw
Review №87

Great staff and customer service ⭐⭐⭐⭐⭐

sa
Review №88

Best place auto shop for any older car or truck. They did perfect tuning on my carb and keeping the alignment straight on my I beamed 86 f150 on 35”s (and that’s damn hard)

da
Review №89

This shop is the best and their Customer Service is top notch! No exaggeration! Entire staff is friendly! I even have my two daughters go there to get their cars serviced etc.

Ja
Review №90

I highly recommend everyone to come here! Their professionalism and customer service remains unbeatable. I finally found a local shop that I can trust.

Br
Review №91

Excellent service. Very friendly staff & Knowledgeable about what my cause of my Service Engine soon light. Cameron was awesome to talk to (GO Knights Go).

Sc
Review №92

Not very good customer service, tells you one thing and then does another. Also came in for an oil change and the guy told me its a 4hour wait you may just want to come back another day. He didnt offer me an appointment, ask if I wanted to wait, offer an apology, nothing... And there werent even any cars in the garages! Place is super clean though...

ju
Review №93

They lost the ps tank cap and I got a $&@ squirt all over... just picture that! then I asked what happened and say “ we don’t know... Anyway with all due respect when you bring back customer’s vehicle, make sure they are as they were.

Mi
Review №94

Always truthful and honest. Work hard and deliver a great service.

Ja
Review №95

I went in to get my truck serviced and I had an unbelievable experience. Cameron and Jimmy really made me feel as though I was family to them, making me feel very comfortable leaving my truck there. My truck is running so well right now and I will definitely coming back to service the rest of my vehicles.

Ji
Review №96

Great customer care guys in and out for a break and oil change. Couldnt be happier

Ja
Review №97

First time at this place Jimmy was at the front desk. This place was very professional. Put my car on the diagnostic machine. Nothing wrong. No charge. Ill be back there for oil change @ $18 for up to 6 qts. I feel they are honest.

An
Review №98

It was fantastic and so easy to have my car service at this station. Very honest and friendly mechanic. I give five stars to them!

Ch
Review №99

Took some one food.

Ma
Review №100

Hands down the easiest trip to the mechanic. I was in town for a day and had a major issue with my car. They fixed it, and were super informative about what went wrong. Cameron was next level customer service!

Information
18 Photos
100 Comments
4.6 Rating
  • Address:4539 Blue Diamond Rd, Las Vegas, NV 89139, United States
  • Site:https://sunautoservice.com/locations/nv/las-vegas/las-vegas-diamond-57
  • Phone:+1 702-216-6780
Categories
  • Auto repair shop
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:7am–6pm
  • Friday:7:30am–5pm
  • Saturday:Closed
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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