Hi Allegiant, I am still waiting for compensation you promised. My flight was canceled and I was left stranded in Montana. I incurred hotel costs, more expensive flight home, my car was ticketed because I wasnt home in time to move it. Ive called 4 times and been on hold for hours only to have my call dropped each time. Ive emailed 3 times and now Im attempting to reach you on Yelp, Twitter, Google and Facebook. This is crazy. Please respond someday thanks.

On Friday April 9, 2021 I along with my girlfriend had a scheduled flight out of Albany International Airport (ALB) to St. Pete / Clearwater International Airport (PIE) on Allegiant Flight 758. We arrived for our 6:54 PM flight to check our bags at 5:50 PM. When we got to the counter for Allegiant; it was dark and there were no gate agents in sight. A passing by TSA Agent (Jessica Emery) informed us that the Allegiant gate agents closed the counter at 5:30 PM saying that they had checked in everyone and they were heading upstairs to the gate. We paid for our checked bags ahead of time, which I’m sure they had on file but ignored and closed the counter regardless. Departing the counter this early is in violation of Allegiant’s policy of the counter not closing until 45 minutes before the departure time; which in this case would have been 6:09 PM. The Albany TSA Agents (Jessica Emery and Erica Santana (supervisor)) tried paging the Allegiant gate crew asking them to come back down and check our bags in, but they refused to come back down. During this time we stood at the counter from 5:50 PM and past the flight departure time (6:54 PM) and waited for the crew to come back down. When the crew arrived back downstairs when the manager came out to speak with us she was extremely hostile. When I asked for her name for documentation purposes she refused to give it and only said that she was “onsite manager”. I then asked politely why the counter was closed so early and was informed that I was in the wrong and showed up late. I continued to try and find out why the counter was closed early however, the manager refused to give an explanation and decided to call the sheriff to get me to leave. After speaking with the sheriff we rebooked our flight for the following morning; eating the change fee after the worst interaction we have ever had with an airline representative. I called Allegiant Customer Service that night and when I talked with the gentleman Michel he informed me that he had to trust his gate agent and that I arrived at the incorrect time. Again, I am shocked by this response; 5:50 PM is before the 45 minute window and the counter should not have been closed; period. At the close of the conversation Michel told me that he had passed this complaint along to his management and that I should be expecting a call from management (702 number) within 24 hours (Saturday evening by 9PM); 96 hours later and I have not been contacted by Allegiant. After calling Allegiant back I was given the same go around that we arrived late at the airport. I tried asking to send our GPS location from Google Maps tracked by iPhone that we were there before the 45 minute window but Allegiant did not care to see it. I was continuously told that we arrived late and everyone else made the flight but you. The most management would do to close the books on this was to cover the change fee; 47 bucks; thanks for the generosity Allegiant. Poor customer service; poor business model; poor interaction.

I had my credit card hacked on their site. I was on hold for almost two hours to get it corrected! Ridiculous! They offered me nothing for troubles. Nothing! Stay away and fly Southwest!

Stay far from the Allegiant air that is not a low-cost company bat a low-value company. On the fly 1973 of today May 22 from Kansas City to Destin there were tens and tens passengers with no mask. They dont have care of the passengers health. I asked to the flight attendant the reason for the missing masks, having a shut up as answer. I asked the other passengers on my right side to wear the mask they had in their hands but they simply answer no. Why do other flight companies enforce the use and Allegiant no? They simply dont have care of the health of the customers. I flew with a great risk having two guys with no mask on my right, one on my back one on the front left and one on the back right.I hope that if they spread the virus they begin from their parents and I hope that a company so bad as Allegiant can lose all the good people that respect the common rules. If they dont give value to life, we cant be sure they use all the other rules to fly safely. I hope to not get sick, but if it will happen I will demand this company for their responsibility. It could have been easy to do the right thing. They had just to tell everyone to wear the mask. This has been a criminal behavior. FLY WITH OTHER COMPANIES. Even one of the flight attendants did not wear a mask. Crazy! I have a pic of him.At last but not least I noted that they were serving alcohol to the passengers with no age and ID checking. This shows how they follow the laws in the best way.

Dont waste time with this airline. Worse than spirit.

I am an intern here. Its a great place to work. Great corporate culture and the people are so warm and friendly. Would recommend to anyone whos considering a job here.

Always late taking off, boarding, arrival. Inconsistent luggage considerations, when it came to size allowance. Staff seem a bit rough around the edges. Not sure how they kept this budget airline going after the crashes and CNN did a special on how they fly old airplanes and hide malfunctions.Strongly recommend you avoid this airline.

This airline carrier is horrible. They dont accommodate active duty veterans. Refused to book me another flight after waiting in line. Took 145.00 then wanted to charge an additional 75.00 to be placed on a flight. Even though I was already checked in 2 hrs before flight departure. Do not book with this airline. Horrible customer service experience.

I have worked here for over 3 years and by far has been the best company I have worked for. Great work environment, pay, and benefits. I highly recommend anyone living in the Las Vegas area or cities we operate in, to make Allegiant your new employer.

Wow. My wife just started working there and the people are super nice! Seems like a good environment. Very casual business environment.

Will not wait over one hour on phone for customer service... Emailed question and now waiting ten days with no response. ... Really great non-service. Have flights in few weeks and also next month. Ill take the loss and cancel the flights.... Allegiant service SUCKS.

Horrible! I will never fly with them again-several FDA violations. Delayed in Kansas City for over an hour-left on hot plane-over 80degrees-rude flight attendants. Arrived in Las Vegas had to wait 2 hours to get bags because they didnt have anyone to unload the bags-customer service at the airport used foul language with us. Trying to leave Las Vegas since 8:00 am-left on hot plane again for over an hour-had to board another plane-now maintenance issues-still waiting on 3rd plane. Customer Service wont help you on the phone. Supervisors will not respond-staff are rude. Please dont fly with them-they advertise to military and treat you horribly. Tried to get my bags off plane-they are refusing to give them to me-they dont care about customers-please stay away!!!

I have been on hold with the customer service department for 30 minutes at this point. The website will not let me make the changes I need and is directing me to customer service. There is no excuse for a 30 minute wait time. You have a broken system Allegiant.

They sign my check, and treat me very well. A great place to work!!

Theyre my go to airline.

Not a very pleasant experience flying with allegiant. I am suprised they dont charge you for using the toilet or putting trash in the bins aboard.

Hard to find your way but everyone is happy to help if you ask.

I am working as a temp, and I love the easy going atmosphere, the people are great & the pay is fair.

Bad experience with staff until we came here. They went out of way to correct problem even on a holiday.

A great place to work & fly.

Great experience flying from Colorado Springs to Las Vegas.

Had to book a last minute flight for my wife, an hour later she got a call her grandmother passed away. Had to cancel flight, Allegiant would not refund flight because it was less than 7 days before the flight. Escalated the issue and was still declined a refund due to a family death. Terrible experience, zero humanity from this organization.

I dont know whats wrong with this company but its been at least two times I see employees on strike outside, that of course make me worried about what kind of company is this

I barely remember

Good company for traveling!

Great place to work at

Worst airline experience Ive ever had.

Very helpful and professional

Great model planes!

Great place

Trash

Great Company

Greatest place on Earth

Great airline

Excellence

Awesome

Corp HQ

I received a text from Allegiant air at 1:25am that my 6:20am flight was cancelled. I called Allegiant Air, waited on hold for 1 hour and 45 min. Customer Service rep Shauna informed me that she could get myself and my husband on a flight 3 days later on Thursday October 7th. I informed her that I could not stay another 3 days as I have a job, child care and financialy could not afford 3 more days in vegas. She then informed me that all she could do was issue me a refund in 7-10 days if i do not take the Thursday flight. I explained that i would lose my job if i stayed until thursday she then stated there is nothing she could and if I refuse the Thursday flight, i would receive a refund in 7-10 days. I am now stuck in Las Vegas. I then called Allegiant Corporate office and spoke with customer service rep Trina. I asked Trina for assistance getting home. Trina stated that since I refused the flight Thursday there was nothing she could do and then proceeded to tell me that this what i get for booking with a low-budget airline. So because I chose a less expensive flight. I deserve to be left stranded?