Thursday afternoon my 1 out of 2 AC units stopped working. I tried and self diagnosed it by watching some you tube videos and DIYs. However, this one i just had to call in a professional.Contacted Sierra Air because they were the Factory installer of the AC unit that came with my home. Called them at 7pm and quoted me that a technician will be available at my house by 10pm. I was very happy that they had an after hours technicians available.Sure enough at 10 pm Matt D. showed up. He immediately inspected the AC unit and concluded that my Fan Motor went out. He explained in detail what options we had, the pros & cons with different outcomes and also offered maintenance packages available.After consulting with my Commander and chief, we decided to replace all the Fan Motors to make sure all the Units will work properly moving forward. To complete the Service we also added the maintenance package to include the Heater unit as well.Great customer service experience with the call center and prompt response from Matt D. service technician.Overall: Very satisfied and definitely recommended.

Jordan Dalrymple was very good and knowledgeable. He checked the furnace and vents, said all was working well. We appreciate his help and he is a very nice person to answer all your questions. He is an excellent service person., we need more like him.

We have had excellent service post install on the Maintenance Service Agreement. Friendly competent and thorough service by all their technicians. Couldn’t be happier!

Reuben was very professional, knowledgeable, efficient, explains the issues thoroughly. and quick with the repair. My father was very thankful for him. Were very helpful to have plumbers like him.

AC went out! They came out pretty soon and...it was the compressor! The tech Jonathan showed me the issue. It wasnt turning on. He used a quick start assist switch to give it a kick and it started up! BUT...it was making some bad noises. Needed replacement. Other neighbors had similar issues with their compressor. Bad batch years ago when the homes were built? He ordered the part and I scheduled the work and they came and replaced it. I also took his suggestion on adding the quick start/hard start assist switch to BOTH my compressors (two story house, 2 compressors). Now my lights no longer dim when the AC comes on and its supposed to help the compressor last longer. Should have been part of the ORIGINAL install in my opinion. Also that surge of electricity that dims your lights is bad for your other appliances in the house as well.To sum it up, my AC is now working better than ever. Thank You Sierra!

He wore a mask, was engaging, professional, thorough, and informative. The company returns calls immediately

Spent 2 hours on hold with nobody answering “24/7” service line. To be treated with short answer and told that they can come visit the next day. My AC went out in a 1 yr old system installed by them and was treated with zero help or urgency. I do not recommend using them. They have multiple numbers to call that lead to the same recording and no help.Update: our compressor is bad in a 16 month old unit brand new house. We have spoken with “Susan” multiple times to have zero answers. We get misleading or no communication told 5-7 days and then spoke with Susan to be told 3 weeks then 1 hr later told the next day. They need to get on the same page with accurate information. We are being charged $1100 for labor when they preach they have the best leading warranty’s then offer a discount if you join the monthly membership that actually ends up costing more in the long run… the only credit I give is to the tech we have dealt with Matt he was awesome and personable unfortunately management needs some help with how to deal with people. Obviously anyone with an ac out is not going to be happy so understanding how to handle that would be helpful. Very disappointed on how monotone and uncaring every single person we have spoken with has been. Hopefully this changes by the time we can get back into our house!

My AC stopped working, and I called Sierra about it since thats the company the builder used. I was very pleasantly surprised with the professionalism, and the thorough explanation by Joe (the technician who helped me).Same as what the others say, he had his mask on while inside my home and took his booties on and off every time he entire and left my home. He also gave me a thorough explanation about what part he needed to replace in my AC unit, and its function.Joe was also very patient and answered all of my questions. I signed up for the membership because I was very happy with the service he provided. The membership gets you maintenance 2x a year, 15% off services, priority in service, and some other perks for $16 a month.I liked Joe so much, I asked if he can always be the technician that comes for service or maintenance when necessary.

These guys are the greatest. Called them and they sent someone out that afternoon. Eric diagnosed the system and informed me of my options,which I chose to upgrade my entire system. Fantastic installers. John, Hugo, and Daniel were extremely professional and went beyond what I expected. They made sure everything was wired, sealed, and working properly. Not only did they clean up theyre area, they swept up half my garage. I cant say it enough, these guys are the best.

We had our A/C acting up called Sierra right away and got scheduled right away. Jose Ramirez is awesome not only did he explained whats going on on our A/C he provided several solutions as well. He is very knowledgeable with his trade. highly recommended.

Luke was our technician and he did a great job, very professional, kind, explained everything and just an all around nice guy!

This company installed one of my AC units a couple of years ago and have been maintaining both units since. They are very professional and are honest with everything they tell me. They give me the best advice based on my current situation and condition of my units. I love this company.

I recently had plumbing issue in our house. Other company was trying to charge us $2,000 to replace parts I believed were not the ones causing issues.. I was skeptical. I contacted Sierra Air and Ruben helped us out with his assistant Hayden. The problem was solved without having to replace unnecessary parts and saves us a lot.Yesterday, came another issue with plumbing in masters bathroom, it is emergency this time. The floor was flooded from overflowing toilet bowl. I contacted Ruben and he came right away.Ruben is our hero. My family is very thankful to get to know this guy. He is just amazing.

For over 10yrs I have trusted this company so when it was time to replace my whole system I trusted them. After 2 months of owning the new system problems have occurred, first was the a/c system overheating and making a horrible noise. I called and they responded quickly but could not find the issue, tested it and it ran fine so they thought maybe a fluke.Next day I discovered that my upstairs thermostat even when turned completely off it still cools the area by over 10 degrees below even the desired temp when it is turned on. For over 24hrs I have watched it pretty much constantly run and have called the company as I do not want the new system to overheat and keep running up my electric bill. They responded that they can come in 3 days and to turn the power off to the ac system in 111 degree weather. This is their system they had a contractor install and I am concerned they are damaging my new unit unnecessarily by waiting so long. So now I sit and wait to see how much my bill goes up with it running at minimum 72hrs straight and if it damages my new unit.Update: Luckily I did not have to wait much longer as they got a tech out a lot sooner, however the contractor who installed the unit crossed my wiring causing the issue with my zones so this was a issue for 2 months before getting caught, how much has this truly cost me? This shouldnt have happened at all but I am thankful for Levi checking the first issue with the outside unit then Jose correcting the wiring issue. A fairly simple fix but it caused a lot of unnecessary frustration, stress and added use of electricity as well as cost. Now lets see if it is really a more efficient unit now that it is fixed and should be running correctly.

To begin, I had a new Goodman air conditioner installed in January 2018 by a company I wont mention (ok, it was 5 Star Services). Its been a lemon since the day it was installed and I have had nothing but trouble with it. 5 Star had no clue how to fix it and could not (maybe would not) help with the 10 year warranty I bought. So I switched to Goettl. Goettl was no better than 5 Star. All Goettl wanted to do was sell me stuff. I was on the phone with their finance manager more than with their technicians.About 10 months ago I switched to Sierra and so far (fingers crossed) they have it running smoothly. The technicians that have been here (Jonathon, Derek & Josue) all seem to be knowledgable. I would love to give them a 5 star rating but it simply hasnt been long enough.

My AC started hissing Saturday. I called and young lady in office and made appointment for John to come out Monday morning. I called John my service guy and he got my appointment first thing this morning with Ryan a Comfort Specialist. They are squeezing me in Tomorrow to have new unit installed! Everyone so far has been Very personal and Considerate about the level of heat in my home. Thank you for getting this done SO FAST for me! Sierra is Excellent company.

One of my air conditioning units stopped working last Sunday night and when we checked it, the fan was frozen. I was worried that no one would be able to get to us that evening to repair and get us cool again. I called Sierra and they sent out a service member within the hour! Jeremy was on time, polite, professional. and very helpful. He was knowledgeable about the repair needed and was able to get it taken care of within a short amount of time. Jeremy also told me about the service agreement so we could ensure that our units are taken care of annually. I appreciated Jeremys knowledge and service. I would 100% recommend Jeremy and Sierra.

I have been using Sierra Air Conditioning and Heating to service my AC and Heat twice per year. The techs are always professional, willing to explain the work they are doing and take photos of the system to share issues if encountered. I renew my SAM agreement yearly because I believe that a well maintained HVAC system functions better and lasts longer.

Sierra did an excellent job in replacing our 16 yr old A/C unit and Furnace. Shawn (advisor) was very professional and pleasant; Paul (technician) was very thorough with his findings with accompanying pictures; and their installers - Jose, Chris and Ismael finished the job in half a day. WOW! Kudos to the Sierra team! Highly recommended!

Sierra attempted to scam us for services and parts not required, beware. Sierra came to our house when the downstairs A/C stopped blowing. After going up into the attic and also inspecting the outside compressor they stated the blower motor inside was burned out and the outside compressor was dead because of this. They claimed the equipment was too old to repair so we needed a new system. Otherwise we would need to wait months for parts. They had another tech (salesman) arrive to try to talk us into a new $11k system just for the downstairs. I told them Ill think about it and then they still required that I pay an inspection fee of $89. I called another company named ICE who sent someone out immediately to give a second opinion. The tech from ICE found that Sierra had unplugged the unit in the attic, left wires exposed, and also left a control panel dangling from its wires. There are pictures to prove it. He reconnected everything and the system started right up. The tech from ICE told me I think someone tried to sabotage your equipment. ICE did not charge us a penny, but they did earn my respect and future business when I need maintenance later. I tried to contact Sierra for a refund but they ignored my request. I will tell anyone needing air conditioning service to avoid these scam artists. Check out the other reviews elsewhere, this same exact scenario has happened to many others.

Annual maintenance of HVAC system. They check AC before or during Summer & Heating system still appropriate times. They offer an annual Sierra Club membership at low monthly rates which allows systems checks & reduced rates in any repair parts if needed during the year. An invaluable service. Techs arrive on time with proper Covid protection as well as foot covers for their shoes. Pedro was courteous & made sure he explained thoroughly what was needed to ensure optimum operation of our equipment.

Fabian was second to none as a customer service professional and technician. Thank you thank you thank you

Daniel Alcala came out to do our yearly heater&A/C inspection and all that that entails. He is extremely knowledgeable, professional, with outstanding customer service skills. Hes an absolute asset to your company!

Pedro was very professional and efficient. I was very impressed with the work he performed. I would highly recommend both Sierra Air Conditioning and specifically Pedro.

Sierra AC Technician Michael Johnson provided me outstanding professional service with a positive attitude. He addresses all concerns verbally and on paper. Additional service fee options were given to enhance long term air condition system expectancy. Michael performs all tasks in a timely manner. Thank you for your service.

The good they showed up 2 hours early that deserves one star. Now the bad the serviceman took 2 minutes to check the outside unit, then proceeded to the attic where he informed me the unit and material were outdated and needed to be replaced. He then said I should get a whole new unit. Cost $12000. I then paid him around a $100 dollars for that great news, and told him I would get a second opinion. My second opinion saved me over $8000. It was only the compressor that needed to be fixed.Be careful and always get a second opinion, Sierra ac is not to be trusted.

Alain was our tech and he was awesome! He went into detail with everything he was going to get done for us! He was really professional and super friendly! We definitely hope he’s our tech again next time!

Made appointment. Waited. They called asking to make the appointment earlier in the day on the morning of the appointment. I said ok. Not only were they late for my 12 noon appointment, they were a no show. Poor communication. I called asking where the tech is and got transferred 4 times. This business needs a shake up from the top down. Poor business model. Take some classes on customer service.

Everything about Sierra Air is professionally handled. Appointments are easily made, and changeable if something comes up, they always confirm the day before, and technician called prior to arriving at my home to say he was on the way. Very professional and wore shoe coverings and a mask when entering my home, explained what service he was performing and confirmed that i wanted to change the filter. Service was done quickly and efficiently. Asked if I had any other questions and I signed off on the billing and paid. Daniel was courteous and thanked me when he left. Really, really appreciative of the great service they have provided over the past 8 years. Thank you to the whole team at Sierra Air!

We had Sierra, through Costco come out to assess our 25-year-old downstairs air conditioner, which was not working at the moment, for replacement. It still has to be replaced soon, but the technician, Eric, got it running again for now. He was very knowledgeable and courteous, and showed me exactly what he was doing. I hope Costco is still using Sierra when we’re able to to replace the AC unit.

The young man was very professional gave us great information include us into some thing we might want to do in the future enjoyed our experience

So I have been having Sierra come service my system every year for 3 years now. I just wanted to let everyone know how great their service is and how awesome Eric Otero is. They arrived promptly and were extremely courteous and professional. Eric even had dog treats for my dog Pebbles so they became fast friends. They proceeded to tell me exactly what they were going to do and how long it would take. They also put booties on before entering my residence.In addition to providing me excellent service on my unit, they offered me some other options to make my unit more efficient and to maintain My system for maximum life. I was extremely happy with their service and will use them again as well as purchase their home air filtration system and other system saving products they suggested. Well done Sierra!!

We had our routine maintenance performed today by David. He was truly wonderful! Very professional kind, courteous and thorough. He provided a detailed invoice with recommendations/ prices and what service was provided during the visit. He had his mask and shoe covers on and maintained social distancing the whole time. He also provided our puppy with some pets as a bonus! We have used Sierra for years and have never been disappointed!! Thank you David for being awesome today!

Their service is amazing! The receptionist i talked to was so sweet and nice. I expected to be told that they couldnt squeeze me in until another day and was pleasantly surprised when they told me they could send someone out that same day.. Jared came out a couple of hours later to help us out when the AC upstairs went out. He was so quick and knowledgeable and fixed our problem without charging us for anything else beside the fee for them to come out. I will use this company every time we have a problem and recommend them to others because they earned our trust. Thank you!!!

Jonathan Centeno did a great job at tuning up my system. He took his time as he worked through all the steps and explained everything along the way. He provided great recommendations for the future and advised me on proper self-maintenance measures. Thank you Jonathan! With technicians like him its no wonder their reviews are so high!

I use Sierra air for my service need and I always request Francisco to do my service. He is so polite and he definitely knows the the service job. While servicing my system he explained just what he was doing and if there was anything wrong. I request Francisco every time because I trust his work and he does a incredible job. Francisco is a great asset to the company .I’ll be requesting him for my fall service alsoGreat job.

After failed attempts by 2 other companies (for a total of 4 visits) through my home warranty company, I finally called Sierra when the problem persisted. They sent a technician out the same day - within about 4 hours. Unheard of during Vegas summers. Tyler Collins did all the repair work and was able to fix the problem and more within minutes of arriving. He was so professional, kind, and knowledgeable! I was so impressed. I would 10/10 recommend Tyler and Sierra Air Conditioning and Heating to anyone looking for providers.

Very pleased with Sierra Air. I had an appointment window of 8 - 12 and really appreciated that someone from the office called to let me know a more specific arrival time on the day of service. The technician Eric Otero was wonderful. He took his time to go over all the details of the service with me and also offered suggestions that I may want to consider going forward. He was very professional and thorough and a definite asset to your company.

They came out to look at my A/C. Service went well and they were great to deal with

Sierra Air Condition and Heating installed a new A/C unit. The price was competitive. The technician who did the install was very good to work with and very knowledgeable. They insulated our remaining unit for free and gave us advise on how to best keep our system running smoothly all summer long. We definitely can and do recommend Sierra Air Conditioning & Heating to our friends and family.

We had our AC go out overnight. House heated up to 90 degrees inside called Sierra Air Customer Service on Sunday morning at 7am...our Technician Matt was at our home around 9:30am. Thats fast!

Shout out to Adam, Josue and Joe M great customer service all the way around. My moms ac had a leak and these guys helped me out.. Thank you very much guys!!! Sierra manager and ac tech 👌🏼👌🏼👌🏼

Greg was very nice and professional!! He got up and fixed the problem which was a motor. And he took his booties off and on everytime he entered and left my home. And it was raining today and he still check my units outback. Definitely recommend Sierra AC and Greg!

Very knowledgable answered all questions.Discovered bad switch replaced with improved item saving me money. Showed video of bad switch. Installed surge protectors inside and out. Will request Josua Arciga for all future service on 2 homes.

Top notch service. These are the guys Costco uses when you buy an ac unit through them... so you know they are excellent quality!

Sierra Air Conditioning & Heating is the one to call for servicing as well as for summer/winter maintenance of your HVAC cooling and heating system. We found them to be a company we can rely on and their seasonal tune-up plan is the way to go for $16 a month. Sierra’s friendly customer service reps always call to remind us twice a year that our seasonal maintenance is due. Josue Arciga, service technician, has been doing our seasonal maintenance and we are very satisfied with his work. Josue always explains what he’s going to be doing each step of the way. When he is done he goes over what he found. With his recommendation we decided to purchase Sierra’s upgraded filters which lasts for six months or longer. We are happy to have found a reliable, knowledgeable, and dedicated service technician who works for a top notch company.

Grady was very professional and he took the time to explain what all he did to my system. Thank you

Sierra Air Conditioning & Heating has provided efficient and professional services to my home’s HVAC system from installation to maintenance and preventative maintenance. Eric Otero is a professional, skillful and knowledgeable technician with a welcomed and pleasant demeanor. He knows what he’s doing. Other Sierra Air technicians dispatched to my home over the past three years for preventative maintenance have been equally professional and pleasant. Give Sierra Air a try; you will not be disappointed.

Ive used Sierra for many years now. I recommend them to everyone. From scheduling to service, everything is always top-notch. My service technician today, Michael, went above and beyond in knowledge, professionalism, and courtesy.

I really really want to thanks Alex who just repaired AC today. My baby can sleep tight tonight. Thank you Alex! You are the best!

I have been using Sierra LLC Air Conditioning & Heating since 2015. Recommended to me by Costco and have been very happy with this company. I dont panic when they come to my home for maintenance. I trust them and know they will tell me the truth of what they see with my units. Another thing that is wonderful about this company is they do water heaters and plumbing. So they are my one and only go to people. Always courteous and helpful. I most definitely recommend Sierra LLC Air Conditioning & Heating.

The technician who came out, Vincent, was very professional and friendly. Respected my property by wearing shoes covers and left with no messes behind. The company itself is great and responsive to your needs. He was on time, and the office called when he was on the way during my time span.

The scheduling office called when the technician was on his way, he came shortly thereafter and completed the inspection in a timely manner. The HVAC system is working perfectly as we have this service done 2x yearly with the Team Sierra Club Membership. The club is an excellent value and keeps your system in top notch condition.

The service tech Greg was very professional. After he was finished he explained and wrote down everything he did and also took the time to answer my questions. Would definitely use Sierra Air again and request Greg S. as the technician.

All my appointments with Sierra has been very positive. They are always on time and also calls you if there any changes. My technician Josue and Michael were very professional and they even educated me about my systems and the water heater tank. Would recommend them!

My technician Alain Sanchez was very nice and professionalI was very pleased with his service

Super. Daniel was professional and did a great job. He explained anything I didnt understand. Kudos!

Trustworthy technicians, reasonable prices, reliable service. Jonathan arrived for my same day service order and provided a thorough inspection of my entire heating and cooling system. We watched as he used a temperature gauge on every air vent, a multimeter on the fan capacitors to measure the operating tolerance, confirmed no loose connections and wires, he verified the accuracy of our thermostat which was accurate within 1 1/2°, and he was respectful to our home. He used shoe covers every single time he entered, and removed them every time he exited. His manner of speech was polite, and his written invoice was both thorough and legible. He explained our maintenance plan well and he made a clear distinction between recommendations that are time sensitive compared to service options that can be delayed. Jonathan with Sierra LLC is one of few people I can confidently recommend to my family and friends for heating and air-conditioning needs.

Fabian was EXCELLENT! Very thorough and pleasant. Explained everything. Very pleased with our experience with Sierra Air!

Their representative, Tyrone, arrived on time with a mask. He was polite, courteous, and professional. He was thorough in his work and meticulous in doing the maintenance on our systems. So far, Sierra Air Conditioning has always done an amazing and thorough job. I would recommend them to everybody.

Michael Johnson was excellent. Very professional and thorough. Made some observations and findings which we are considering.

Basically charged me $89 to say I need to replace my a/c for $11,0000 for an upstairs 600 square foot space. Jeremy Brackett the technician didnt let me get a word in and was way too aggressive to be in the customer service industry. The whole appointment was about 15 minutes, said I probably have an ice block in my attic and didnt even check my furnace. This is a terrible company, they price gouge and use scare tactics. I would never use this company!!

Very professional every time we use them. Competitive prices. Highly recommend.

Josue was very professional and informative. Explained all the work he was performing to us effectively. Great tech with a great attitude. Keep up the good work.

Michael Johnson was very professional and he explain everything to me that needed to be done. Very polite

AC was out in 115 degree weather. They came same day, determined the issue and resolved it quickly and efficiently and by the book from a code compliance perspective.

Love Sierra Air, been with them for 14 years. Especially love tech, Fabian. Such a nice, knowledgeable man

MY TECHNICIAN ULISES HERNANDEZ WAS VERY PROFESSIONAL AND AND I WAS VERY HAPPY. I HAVE BEEN DOING BUSINESS WITH THEM FOR 9 YEARS AND HAVE NEVER HAD A PROBLEM.

Excellent, respectful, professional, pleasant service by Migual. I will request him again for continued service . He is an great asset to this company even at his young age .

He always does a great job. Explains what he iIs doing and is very polite.

Sierra Air installed my HVAC system a few years ago and I have had a maintenance contract with them from the beginning. All their employees are very professional and do their jobs in a timely and professional manner. I would highly recommend Sierra Air.

Very through inspection & cleaning. good recommendations on whether to install upgrades

Our technician was very polite and honest regarding problems with the AC unit, cost to repair, and time. It’s now working great and we have peace of mind that it will continue to cool through the summer.

I purchased a new HVAC system from Costco almost 3 years ago. Sierra is the servicing contractor. I use them for all my pre-season tune-ups. They are great to work with.

Jordan was professional and then came back to install a new thermostat and did an awesome job. It is an Ecobee and involved set up that Jordan helped me with.

Jeremy, Jack and the whole team did a fantastic job from start to finish. They were all knowledgeable, professional, experienced and hard working. We recommend them highly!

Migual came on time...showed me a lot of what I didnt know about my system...had all filters with him...and we got a clean bill of health for 2 units...Sierra is only one I trust to touch my hvac (and water heater)...well done folks!

My heater stopped working and Sierra was able to come out the same day! Tyler diagnosed the issue, kept me informed of everything he was doing, and wore his mask and booties. Thank you for getting my heat back up and running! Its so nice to be warm again!!!

Great place to work, from the owners to the co-workers full of awesome people who help each other get through difficult work related situations.

Sierra Air installed our home HVAC during the construction phase in 2013 and have done our bi-annual Heating and Cooling maintenance for the past eight years. Their trustworthy professional service is why we renew our yearly service agreement with them. And, during this current COVID-19 they have followed CDC guidelines to keep everyone safe and healthy. Every Sierra Air technician we have had in our home has been highly trained, professional, and through in their work. We recommend them as an unequivocal HVAC resource for all of your needs. None better in all of Las Vegas-Richard S.Las Vegas, Nevada

I got Sierra to come out for a check up on my heater. Just bought the house 6 months ago. And just wanted to get ot checked to be safe. And man am I glad I did. Tyler was supper professional and thorough. He was in my attic about half hour checking everything. Then went out to do take a look at the ac. He found some bad stuff with my heater and showed me with many pictures. He took the time to explain what we were looking at and then went back up in the attic to check the carbon levels leaking out. With what he found he gave us the best and safest rough to take. The knowledge and professionalism provided make this place awesome. Prices are awesome

Came the 1st time charging $89.00. After 3hours the same issue happened again and charge another $179 to fix it.

Grady was knowledgeable, professional, and took his time to explain my entire system

My thermostat had no power so I went to check the breakers first to find out they were all on. My wife called Sierra Air and because we have a service contract, they said that they will be out as soon as possible. Within 2 minutes the technician called and said I am on the way. Now that service right there.When he got here he introduced himself as Michael Johnson and I told him that we had this problem before and we think that we know what it is. He then said Okay and proceeded to check the part on the Air conditioner. He said the part was not the problem and was perfect.He then said that there is a fuse in the system in the Attic that might be the problem but it was perfect too. A few minutes later he came down to show me that he found the problem. He took a picture to show me where there were wires that were burned out. He said that it was giving power to the unit but not the thermostat. He said that he can fix the wires and a new connector and everything will be okay. He was right and now the AC is doing great.I just love the service that is provided by Sierra Air and the knowledgeable staff plus thetechnicians that come to my house.Thank You for your service and there is NO other company that I would ever have to service my Ac and Heating System.Thank You,Mark Gaffen

Very quickly responded to my concerns & resolved my questions. Great service!!

We have a twice yearly maintenance contract on our HVAC system. We had an appointment for our spring maintenance, but was contacted by Sierra to see if our appointment could be rescheduled due to the impact the heat was having on so many units in the Las Vegas valley. It was a no brainer to say yes because our home had nice cool air. When the impact of the non-working a/c units in the valley subsided to a dull roar Sierra contacted us to reschedule the routine maintenance. They came out and found no issues. However, a few weeks later that completely changed. We contacted them and that same day they had a technician (Levy) come to our home. A major component (under warranty) had failed. A replacement was unavailable that night, but coolant was added to try and keep us cool until the replacement arrived the next day. The concern by Levy and all involved at Sierra was above and beyond. At one point, there were three technicians diligently working to bring our a/c back online. We cannot let it be left unsaid the seriousness and priority from top management on down about how hard they worked to take care of us (and our three fur babies) as well as our unit. We are so happy we passed our slotted time for the maintenance appointment to help others because the good karma was paid back far beyond the appreciation we can convey in this review. Thank you, thank you, thank you Sierra Air Conditioning!

Replaced a part that is leaking on the air condition fan outside .the house.& we paid 600+ for the parts.

Tyler was great, always helpful I highly recommend him.

Yesterday was my scheduled periodic HVAC tune up. The technician, Mr. Josue Arciga, arrived on time. He was quite courteous and presented himself in a very professional and confident manner. I wasn’t expecting any major issues with my hvac as the compressor was just replaced the previous year. I was ready to shut down any kind of recommendations. But hey, Mr Arciga talked me into getting a surge protector for my HVAC without being pushy. I did consult one of my old buddies in the army who specialized in refrigeration and he did confirm that surge protection is one of the best investments to extend the life of your compressor. Hey sometimes, the techs don’t BS...and in some instances, you’ll have to defer to the experts. On the whole, this company is fair and reasonable...maybe a tad pricey. Well, that’s the price of living in the desert I guess.

I called Sierra to obtain a second opinion about my home HVAC system, which my current service provider said was in need of replacement. Rob Dais, Comfort Advisor, responded to my home and provided a detail estimate of replacing my current system. He was very thorough and took time to explain how HVAC systems work and problems that can be associated with it. Before agreeing to replace Rob suggested a Sierra Service Technician come out and evaluate what exactly was wrong with the system. Now most of you may wonder why I didnt start with the evaluation first. Well my current provider assured me one AC was busted and everything needed replacement. Greg Sabataso, Sierra Technician came to my home and spent over 3 hours doing a complete diagnostics on the cooling and heating. At the conclusion of his review of the system he informed me that the system was operable but did have some minor issues that could improve performance and possibly extend the life of the AC compressors. The system was not in actual need of replacement as told by my provider. Both Rob and Greg spent a great deal of time, effort and thoroughness at my home. Their honesty, professionalism and dedication to customer service was beyond reproach.

We have been using Sierra since 2002 and they never let you down.

It was just great. He explained everything to me, he was very courteous and nice.

Wonderful service. Knowledgeable technician. We will continue to use this company.

Tyler responded immediately to our call. He diagnosed the issue as a bad motor within moments and asked if we would like to move forward with repair. It is important to note that he was very easy going and not pushy at all. He explained our options thoroughly which helped us make an informed decision.We decided to move forward with the repair, and this is where Tyler really showcased his skill set. He repaired the motor within 30 minutes, and less than 30 minutes after that, the house had cooled 20 degrees. Tyler was polite, friendly, knowledgeable, and professional. He made it a point to offer his expertise at every turn, but in a way that allowed us to make the final decision without feeling like we were being tricked or pressured.I would highly recommend Sierra Air to anyone. Their service is second-to-none and they deliver a quality product. This is not the first time we have called on them for help, and if the need arises in the future, it will not be our last.

Jonathan was great. Polite, courteous, and knowledgeable. Diagnosed and fixed problem quickly.

Very efficient and informative, explained all work and made suggestions for future care

Josue Arciga was great friendly and Professional Job well done thanks.

They just repaired my furnace and found the problem was the original setup by the builder, Pulte. I have been using Sierra for 6 years and rely on their good work to keep me warm in the winter and cool in the summer.

Really great service, couldn’t be happier with all the work that was done to get a new HVAC system installed at my home. From beginning (thanks Shawn!) to end (thank you to all the Techs that worked on this, several to name, and I’m ashamed I didn’t take better note), everyone was incredibly friendly, and professional at Sierra. The positivity really shines with this group and the product (cool air at a home in the hot desert) is really appreciated.

Efficient service call and thorough in explanation of findings. Was a great experience like other service calls by Sierra. Highly recommend them