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Public Storage
1525 W Pleasant Run Rd, Lancaster, TX 75146, United States
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Public Storage

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Yu
Review №1

Ms. Shirley provided me excellent customer service yesterday. I was in need of a small unit to store some personal things as I was about to be traveling abroad and wanted to secure my belongings. She was kind and courteous and made the seemingly painstaking task very pleasant.

Ra
Review №2

I HAD A GREAT EXPERIENCE WITH LINDA. EVERYTHING WAS PLEASANT AND THE SERVICE WAS IMPECCABLE. THX YOU LINDA FOR HELPING ME!!!

Mi
Review №3

Great place to rent storage space. Large, small or whatever size you need. Gated for Security, cameras. Good price.

El
Review №4

Kudos to Mrs. Linda for her great customer service and attentiveness with helping us with our process.

La
Review №5

Great job Josh on taking care of the family with good customer service. The quick and speedy service was appreciated. Thanks

Ma
Review №6

Linda was extremely helpful. Made the rental process easy.

Ti
Review №7

Linda...was super helpful and niceThis location is also very clean.Great customer service is awesome!

Pa
Review №8

Friendly....helpful...very clean.....good service.

ck
Review №9

Linda was very kind and helpful! Wonderful service.

Me
Review №10

Joshua was so helpful and nice when when making my payment! Thank you for the great service

Ka
Review №11

Linda is very special and professional. I appreciate the service she provided today.

Sa
Review №12

Joshua was and is the epitome of what customer service should be; relocating after 24 years over 130 miles one way, Joshua really did put our minds at ease because we havent found our permanent residence, were living with family, he showed compassion and really seemed to genuinely care. Kudos to Joshua for going above and beyond our expectations.Sincerely,William and Sandra J. Jones11/12/20We had to return to Public Storage to get the next larger size storage unit. Ms. Linda handled the transaction so professionally, smoothly and she was so kind.I dont know where the corporate office foundMs. Linda but they need to clone her, she went above and beyond.Sincerely,Sandra J Jones

Ja
Review №13

Ms Linda was such a blessing to me she helped and explained everything to me very great serviceThe building was very neat and organized like a business should be. If u decided to use them ask for Ms Linda She’s great

Ja
Review №14

Great customer service...Linda was awesome...

Aa
Review №15

Had a great experience getting a storage locker with Sarina!!! Definitely would come back 10/10

Br
Review №16

Good customer service ms Linda

Je
Review №17

Easy access to unit with large moving truck.

Fa
Review №18

Clara was so nice and very helpful.

Ma
Review №19

Great customer service- Linda was helpful and very mice!

Pa
Review №20

Linda is very polite and provided efficient customer service

Sn
Review №21

Linda was very polite and professional. Would highly recommend

Ya
Review №22

Linda gave great customer service

Mo
Review №23

Ms. Linda is absolutely without a doubt amazing. She has always been professional, kind, and considerate. I appreciate her so much. Thank you Ms. Linda, you’re the best.

jo
Review №24

Very kind and helpful Ms. Linda the property manger is so sweet if you need a unit this is definitely the place.

Le
Review №25

Ms. Linda was so kind and helpful. She explained everything to me.

Yo
Review №26

The property manager Linda at the pleasant run location provided excellent customer service with explaining everything to me and the storage place is nice and clean. Thank you for making this process easy for me. You are all rock.

Ta
Review №27

Linda was absolutely amazing very welcoming she went above an beyond

MA
Review №28

Mrs. Linda was very lovely and very helpful. Love her energy. I would recommend.

li
Review №29

I appreciate Miss Linda shes very kind and humble and we need more people like her and blessings will come to others I give hea star 5

Ka
Review №30

Linda was super awesome, she went above and beyond to help me find the perfect storage unit for my house. Very patient!!

Ti
Review №31

Its been a great experience, never had a problem and the customer service is outstanding!

To
Review №32

Ms Linda is kind and caring, has great customer service. She makes you laugh and puts you at ease and makes everything so easy. I love Public Storage

In
Review №33

We had the pleasure of meeting Ms. Linda and she was very helpful, nice, knowledgeable, courteous and went well above expectations!

O
Review №34

Professional caring and very helpful to me

Ne
Review №35

Ms. Linda was so very nice and accommodating during my move and move out experience. I had an unforeseen situation and they were so kind in resolving it!! I would definitely book again and refer when I need.

Ja
Review №36

I didnt know what size storage I needed but Mrs. Linda took time too show me what I needed to see and helped me out. She was EXCELLENT. THANK YOU.

Sh
Review №37

Ms.Linda is awesome she is wonderful too work with thank you Ms.Linda keep up the good work.....

te
Review №38

Great service!! Also very helpful.. great attitude and spirit, I am so grateful.Thanks Mrs. Linda

ch
Review №39

Linda was really nice, and answered all questions with a smile.

K
Review №40

Linda was exceptionally helpful and very professional.

Je
Review №41

Joshua was awesome ! Speedy service and answered all my questions!

Br
Review №42

Linda gave very great service and was very informative she answered all the questions I needed answered and didn’t rush me for any questions I had at all. The service was amazing all by herself! You go girl

Ap
Review №43

Linda was very friendly and helpful

C
Review №44

I would like to commend the outstanding management and staff at this location. I was a recent tenant of several years and must say my experience was truly AMAZING! I have been in the customer service industry for over 20 years and have never experienced such professionalism, caring and exceptional service. I would like to extend a VERY SPECIAL thanks to LINDA 😀she is a true and valuable asset to this company!! She has been an Angel 😇 not only with her professionalism but her caring, down to earth and graceful personality. You can hear her Smile through the phone with just the simple courtesy call but with care just to see how your day is going! I moved from the city a few years ago and the staff maintained wonderful communication and assisted me long distance with any/all issues or concern that came about and made sure I understood everything and for that I SAY THANK YOU-THANK YOU-THANK YOU!!!! I would highly recommend this location to anyone needing a AMAZING storage facility in the area. You can count on a wonderful & friendly staff, open communication, caring and professionalism every step of the way, and a safe and clean facility for your belongings. 💯💯💯💯💯💯💯💯💯💯💯💯

V
Review №45

Me. Laura was the absolute best! She went above and beyond helping me with my rental and she was professional and fast. Will definitely recommend this public storage to all. Thanks again Ms. Laura for your services.

La
Review №46

Linda was very nice professional person

to
Review №47

Zach the GM and Linda the manager were a great help to me . Great service!!

St
Review №48

Josh stayed late just to take my payment thank you

Ms
Review №49

Everything operated as it should. Space was more than adequate. There was some wetness inside in one area but could not figure out where it may have come from so well monitor.

Te
Review №50

Miss Linda is kind, professional, and makes everything so easy. You rock Miss Linda!!!!!!

Da
Review №51

Best storage. Really helpful and nice.

Ce
Review №52

Linda gave me excellent service. She was a joy to visit and talk with. Move in with her was smooth and easy.

Bu
Review №53

Great store manager she is nice knowledgeable and always willing to do what it takes to make things great

Ic
Review №54

Ms Linda is always cheerful and friendly and makes it a nice experience every time you come into the office

Ki
Review №55

Linda was great to work with!! It was smooth transaction! Thank you Linda for all your knowledge!!

Er
Review №56

The customer service was amazing. Cathy gave us a great discount and helped us out! And the month by month was even lower than quoted. This public storage is blessed by having her to walk you through everything you need. 10/10 would recommend. The only negative thing is their climate controlled area was very warm when we walked in the building. We were assured that they have to keep it below 80. So take it as you will. Definitely ask for Cathy !

Sh
Review №57

Linda was very pleasant and helpful with me. I really appreciate her taking the time to ensure that I understood everything concerning my rental.

Sh
Review №58

I came to make a payment for my Mom Miss Linda was so kind and helpful

An
Review №59

Linda was great and professional.

Lo
Review №60

Good service @ this place

Ki
Review №61

This past weekend, I was looking for a storage unit for my daughter whom will be needing a unit for temporary storage. I talked to Richard Montez and he provided me with the information I needed to rent a storage unit. Once my daughter is ready we will follow up with Richard. His customer service was really good and appreciative. Frank M.

Aa
Review №62

Linda the store manager was ver nice and polite. And the place was sanitary and clean. Great customer service!

Sh
Review №63

Richard & Ms Linda were so pleasant to work with. I was already stressed about moving but they made this procedure very easy for me. THANK YOU for being so nice, considerate, & helpful.

le
Review №64

Ms Linda is amazing! Thank you so much !

Sa
Review №65

Linda was amazing! She made this experience extremely easy and the units being on ground level makes a HUGE difference. Highly recommend

La
Review №66

Fast & friendly service, definitely recommend!!

Ca
Review №67

Linda was very helpful and explained everything to me.

Ai
Review №68

Linda was absolutely amazing. The move in was fast & easy. Thank you so much for making this transition great!

De
Review №69

Linda provided excellent customer services. Very nice and organized.

Ty
Review №70

I’m a first time storage user! Ms. Stormi was amazing and made the process so easy. The transition went well and she helped me find the perfect space that suited my needs! Great location and customer service!

E.
Review №71

Nice area, professional assisting from manager. She was nice.

Be
Review №72

Great storage without any hassle. Ashley was lots of help too.

Vi
Review №73

This is our first time using Public Storage. Ms. Linda was so very helpful! She helped us find the right size for what we needed, and walked us through the process so patiently! We will definitely use Public Storage again, and highly recommend this particular property because of the excellent customer service we received from Ms. Linda and the quality storage facility.

Ti
Review №74

Ms. Linda was very nice and professional while giving customer service. Shes a people person. I was in and out in less than 30 minutes. I am satisfied and Id recommend people to come visit Ms. Linda!!!!

La
Review №75

Linda provided excellent service, she assisted me with all my needs.!!!

Sh
Review №76

Ms.Linda is a wonderful host. She made my visit and my decision seem less. I’m grateful to have her help me during my move.

La
Review №77

I just have to commend Cathy Houston for her professionalism and since of humor. She brightens up my day whenever I stop in the office to see her, she is patient with me and she has all the information needed to help improve my situation. I can’t thank Cathy enough for the help she has given me. I feel relieved to know she is in the office day to day and readily responds to my messages in a timely manner. She truly is a God send and makes her customers a top priority.

Jo
Review №78

I would highly recommend this place. The service was phenomenal and greatly appreciated. If I could I would give it ten stars. Also, Ms. Linda is awesome. 😁😁😁😁😁

Vi
Review №79

Joshua was a great help and vary nice thank you

Ke
Review №80

Just rented a large closet from Mr. Richard. He was very personable and a pleasant to be around and talk to. I highly recommend this facility.

Ki
Review №81

Nice friendly and welcome environment. I was greeted by Cathy, a lovely person she didnt make me feel like O was just another customer. You know how some places can be. She explained everything, while engaging with me, we talked about her son and his great accomplishments. Im so proud of this young man. If I should ever need to use a storage space, my first stop will be here. Thanks again Cathy for all you did going here you dont feel like a customer, you feel like family.

Th
Review №82

Fast service and very courteous, Linda made everything easy to do and understand.

Sa
Review №83

Linda is very curtious.

RU
Review №84

Linda has GREAT service and very helpful ... and she gave me good advice on getting damp check

Jo
Review №85

Brenda was amazing and super helpful! Her customer service was outstanding. She made sure I was properly prepared with ALL the information I was going to need. And I loved her energy!

Lu
Review №86

I came in just ask a question about storage. And Miss Cathy made my day. I have use Public Storage before and she was the one to help me before. She has always had the sweetest attitude about her job and life. Thank you so much for having employees like this

Na
Review №87

Everything was great and simple to complete. Linda was a big help for helping me to complete my order process.

Te
Review №88

I was certainly surprised to hear the familiar voice of my favorite employee Morgan at this location! I was calling to find out more about multiple spaces and she, yet again, was very patient and kind with me. A true representative of Public Storage.

De
Review №89

Linda is AWESOME! From day one shes followedu up to make sure all is well. KUDOS LINDA...JOB WELL DONE!

Ti
Review №90

I came in yesterday to pay my bill and Ms Linda was so cheerful and nice and it made my day, which up to then had been horrible. Thank you Ms Linda for cheering me up and for your kindness

Tr
Review №91

Ive been at this storage location around 5 yrs. I have never had a problem. Everyone that works there are so friendly. Trish the manager is really nice and she cares a lot for the storage renters.I appreciate all of the help that shes given me. She truly gives exceptional customer service.Thanks :)

Mi
Review №92

Joshua was very helpful i had a horrible experience with customer service with public storage call center and he made the situation better👍

Ni
Review №93

Christina was great. Knew the area well, helped me with my company’s storage needs.

Ch
Review №94

I LOVE THIS FACILITY MISS CHERYL AND BRANDY GAVE ME EXCELLENT CUSTOMER SERVICE THEY WERE VERY FRIENDLY AND NICE AND VERY KNOWLEDGEABLE AS WELL AS HELPING OUTSTANDING CUSTOMER SERVICE I RECOMMEND EVERYONE TO TRY THIS LOCATION IF YOU WALK IN WITH A FROWN YOULL DEFINITELY WALK OUT WITH A WARM WELCOMING SMILE THESE TWO LADIES ROCK....

Sc
Review №95

Very warm welcoming and very helpful, I love the visitation every time.

Je
Review №96

Linda was very helpful and she did great on showing me my unit today.

Bo
Review №97

Miss Linda was amazing and speedy with her service, I would definitely recommend to anyone who need a bit of extra storage space.

Da
Review №98

What can i say about Cathy? Lord this girl is crazy. In a good way though. I love her personality which match mine. She has been a pleasure to work eith today.

Su
Review №99

Ms Lnda is so friendly and cheerful, she treats everyone with respect and makes it fun to come in. No matter what you are here to do she will help and take care of you

Co
Review №100

Cathy helped us out. She had a great price and good attitude. Great customer service at this facility. Cant ask for a greater experience.

Information
20 Photos
100 Comments
4.9 Rating
  • Address:1525 W Pleasant Run Rd, Lancaster, TX 75146, United States
  • Site:https://publicstorage.com/self-storage-tx-lancaster/1564?pid=pslocalsearch
  • Phone:+1 972-763-5386
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30am–6pm
  • Tuesday:9:30am–6pm
  • Wednesday:9:30am–6pm
  • Thursday:9:30am–6pm
  • Friday:9:30am–6pm
  • Saturday:9:30am–5pm
  • Sunday:9:30am–5pm
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