Absolutely terrible first the original car i was placed in was so disgusting on the inside cigarette ash everywhere something that looked like blood all over the drivers side pannel and center console. I returned the car with in 5 minutes of having it. Was place into a more expensive car which shouldve been free of charge after being placed in an extremely unsanitary vehicle. Another thing if the payments on it are coming out of my account inconsistently and randomly charging me $150 anywhere between 5 days to 8 days seems kinda sketchy. I call and no help just saying once the vehicle is returned a manager will speak with you. Yeah right. I suggest anyone needing a vehicle find somewhere else.

No help at all. Was told I would have a car ready for me at 430pm and then when I showed up was told it wouldnt be available for a week beyond the day and time their customer service rep guaranteed to me. Then the manager of the store tried to tell me the customer service rep didnt guarantee it, and when I told him to pull the recorded call and check it, he said he would but then interrupted and said they never said that they would guarantee me a car even though he wasnt part of the call. Very poor treatment of a customer that was guaranteed something. Cant wait for the call to be pulled and him to hear her respond with yes, they will have a car ready for you by 430 after I asked if this guarantees me a car today since we need it for our insurance claim. The manager continued to tell me he could help me by getting a car to me next Wednesday when next Wednesday is when my car is out of the shop and I specifically told him we needed it for the weekend. Enterprise, especially this location and the Wheat Ridge location seems to be an utterly customer service poor business.

This is the first time I have rented from this location. We have always rented from Golden but they aren’t as good as they used to be. I am so happy we switched. Harrison was very pleasant, helpful and engaged. Thanks we will definitely be back.

Went to hertz rental car a little over a week ago they had no vehicles for us available. We called enterprise and they were more than happy to assist us. They picked us up within 20 minutes and brought us to their office. Megan was super friendly and very helpful with the whole process and Harrison and her got us into a car very quickly. I would recommend this rental agency to anyone. They’re fast, helpful, and very friendly!

This Enterprise location is great. It us conveniently located and the associates are really nice and helpful. The car was really clean.

This is the best location ever. After searching for 2 days Ross was able to find me a rental. Megan assisted me today with renting my 15 passenger van. She went above and beyond in making sure that I got a vehicle. She even provided us with different food spots and activities for us to do. Thank you so much Megan and continue to provide stellar customer service

Dropped my car at a repair shop and called to see where the rental car was that I had scheduled and confirmed to be there, only to be told that it was “automatically cancelled because it had been in the system for longer than 4 weeks.” I think that’s the point of calling a month ahead and setting up a reservation. No apology, no offer to help, no admission of fault. So bizarre.

I’ve used this location for work a few times over the last couple of years. The majority of the staff I’ve worked with have been superior. They’ve made it really easy for me to send someone else to pickup the trucks and have always been great answering questions. Most recently they noticed our company deserved a better discount because of information we had missing from our account. Top notch service.

Harrison and Sidney helped me immensely with a rental car when I could not find one anywhere else. They called other places and within 30 mins I was in a car. Much appreciation to these two great guys!

I would strongly suggest that anyone returning a car to this branch from a different branch should be warned. Unfortunately for myself, I didnt have that warning prior and was simply returning my car before I could get my own car back from being repaired. I was referred to Enterprise via Progressive who is my insurance company.Anyway, heres what happened. I brought the car back in the condition that it was given to me. No crashes/accidents, no bottoming out of the front end, nothing. As you can see in the pictures below, there actually is no visible damage to the front bumper from an upright position. You know, the position that youre in when you do a standard walk around when you rent a vehicle. I have learned my lesson that apparently you must get on your hands and knees to observe damages to the underside of the vehicle, because you can and will be charged your deductible upon return if you dont. This was also only the beginning of the rabbit hole of poor customer service and management that was my recent experience with Enterprise.When I asked for the manager (Olivia) due to the ridiculous nature of this claim from the associate, we did a walk around. Once again, even the manager did not see the issue at first until bending completely down and getting her face close enough to the ground to be able to look upwards. At this point she informed me that she would have to collect my deductible for the damages on the vehicle upfront or that there would be legal repercussions. In a rush as I was about to be leaving on a trip for the weekend I agreed so that I could get out of that branch as quickly as possible thinking this would be resolved easily.At this point she informed me I would have the ability to dispute this claim via the Damage Recovery Unit but that I should contact the initial branch where I had gotten it from first to resolve. I went to that branch in person, and apparently there is nothing they can do for me. After that I called the Damage Recovery Unit who said that there was nothing they can do for me. They then referred me to the Claims Department. At this point the Claims Department said there was nothing they could do for me and I would have to speak to the Risk Manager for the area. I called the Risk Manager, left a voicemail (still havent heard back) and have tried calling approximately 4 times since then with no answer or returned call. It is apparent at this point that Enterprise is more concerned with their bottom line, and not rightfully returning my deductible for this ridiculous claim, then to provide even decent customer service.All in all, I would just suggest being aware of this branch. I understand that Associate Managers are trying to make a name for themselves and do whats right for the company, but at what expense? Ive used Enterprise many times before but never had an experience quite this poor but will definitely factor in my decisions moving forward when renting a car.

The employees here are useless, they don’t know how to communicate and are very difficult to work with.

Instead of refunding my deposit they charged my card $300 so now they have $600 and Im still waiting for the money to show up in my bank.Two days later I rent another vehicle and its falling apart (used my free upgrade). They tell me someone will call me and will drive to me to swap the vehicle out. They never called. The next day same thing except the lady told me they wont come to me. I still dont know what will happen..

Harrison went above and beyond to make sure everything was just right. Highly recommended

Meghan was wonderful. Lawton was wonderful. They were very positive and upbeat and all my needs were meet . I would use this location again

Terrible experience with their customer service. We rented a car, which was very run down. The manager MR. Harrison is very unprofessional and not courteous. We were trying to get a cab for 40 minutes to get to the airport. Not only did he not offer any help, but he wouldn’t even make a phone call to the local cab to help us. All the years that I rent cara, 30+ years, never gave I had such service, unprofessionalism, and terrible car.

Id give them Zero stars if that was an option. Rude employees at there Golden location, and false statements from the Lakewood location! Never will I rent from such a terribly ran place of business. I suggest Hertz.

They did not have any cars ready for a week and I needed it that day

Great options and OK price. This business is all over. They dont discount a lot, but low prices to begin with.

No problems. Friendly staff. Clean office and customer areas.

Like a few other reviewers I was hit with a claim that seems suspect. The bumper was a tiny bit separated from the body of the car - I didnt run into anything...and it seems very unlikely that that particular damage was done to it while parked.

Great people working here, Sidney helped me get my vacation set up by calling me and waiting until I could make it in to pick up car! Thank you

As usual, renting a car with Enterprise was seamless, fast and efficient! We received a new car that was freshly cleaned, and ready to go!

I was recently visiting Denver from Dallas. On day 2, I had problems with my rental car from a different company. They didnt have a local car to replace the one I had, so I called the Enterprise Rental around the corner from where I was. They came and picked me up where their guy waited 15 minutes on the wrecker for me. It took five to get to their office, which they had me in and out off in less than 10 minutes. Nice car. The young man behind the counter even convinced me to take the additional coverage. I never do, but luckily I did that time. As it turns out, someone hit the car while it was parked and they didnt bother to leave a note. Ill be back!

Megan, Harrison and Ravyn were awesome!I love renting from this location- Thank you for the amazing customer service, Always!!

It was a mistake when i reserv by phone but Marlee feldmann in colfax enterprise fix that problem rightaway fast and she was very good and that to get us on the road .

This used to be the best place to rent a vehicle but they sure have went downhill seems like they dont care about repeating customers anymore

I never leave reviews because it makes me feel like a horrible Karen but I guess I have to be now because I literally cant afford to accept their mistake. Enterprise has overcharged me by almost $400, which is pretty detrimental to me at this time.I rented a van for a week through Chase travel, and then after I found out the personal car I was going to use after fell through, I decided to rent an economy car for two days (Wednesday morning to Friday morning). That total was $96ish. Arrived the day of and was told they had no economy cars available because of oil changes but I could keep the van for what I already paid for through Chase travel, so all was good there! I used the car for the two days I wanted and returned it on time, so I pretty much thought we were done and I was pretty happy at that point.A few days later though, over voicemail, an account person claimed I kept the car a total of 6 days instead of the 2 and charged me this insane amount. They admitted to the mistake on the phone several times, but have been really reluctant to give me a refund or give me copies of the rental agreement -- I have a copy through Chase but I wanted to see what they have on file. Its been over 2 weeks and I finally gave up talking to this man (maybe Landon? Lawton? Sorry for forgetting your name!) on the phone over and over and just did a chargeback on my card instead. I definitely will never rent at this location again and wouldnt recommend it to anyone else, in case they make a mistake like this for you and make it hell to get the money back.Update: contacted the email below on Tuesday, was told the regional manager call me as soon as possible, and then never heard from them again :)

We were treated very well all of our expectations were met it was a very simple and easy process highly recommend this location in Lakewood Colorado

Friendly driver picked me up and brought me to W. Colfax, Lakewood, CO rental office. Rental car was ready and check in was quick. After hours return was a benefit and worked well. Price was reasonable. I am very pleased.

Harrison showed really great customer service

Excellent service Great vehicles other than they missed the dent in my bumper and theyre trying to charge me for it

The Enterprise Rent-A-Car agency on W. Colfax in Denver, CO was very helpful and good assistance and took COVID-19 pre-cautions. They also picked & dropped off very conveniently.

Enterprise is one of best rental car companies that I prefer to deal with. Excellent welcome, deal, prices and excellent service I didn’t see at other rentals, that they will drive you back to your point / home.Thanks a lot.

Everyone was very professional and friendly despite being swamped during the Holidays. Megan was awesome.

Update:The below comment from the owner requesting I email AGAIN is lip service. I’ve emailed and called dozens of times without resolve. I’ve never received a reply to my email and every time I call, Im told a manager will call me to sort it out but a manager has never contacted me.It’s been almost 2 months and enterprise has yet to file an insurance claim with the party’s insurance who hit the rental car. This place is a scam.... they want to keep the deposit and bill their own customer rather than doing the logical and ethical thing and filing an insurance claim with the party at fault for the accident. The other party accepted fault and their insurance company has been calling enterprise begging to pay but only getting the runaround.I will never use this company and advise no one else do either.... this is bad business. I intend on filing a complaint with every relevant regulatory agency.——————————————————————-————I called the reservation line and reserved a sedan for a long road trip. The manager Basara from the Lakewood location later called and said she only had a huge van to rent me. She was rude about it, clearly couldn’t car less that she was changing my car reservation to something absurd and impractical. The change was Curious since the corporate reservation line can see their inventory and reservations! She was not helpful by phone and I knew the whole thing was sketchy. I got the super fake over the top customer service voice that is so ingenuine and did a terrible job of hiding her disdain for customer conversations. I go in, they try and send me out with this van which is not only absurdly big but also filthy with strong cig smoke odor. I beg for another vehicle. I have to go to the end of the line, wait an hour, but MIRACULOUSLY they have multiple sedans and send me out with one. Why didn’t they just give me one to begin with? The sedan I got was also filthy and smelly but at least not a cig smell. I drive out to see family out of state. While at family’s, my mom backs into the rental. Not a lot of damage, but a dent so we file a claim with her insurance. Upon return with the vehicle, I have to interact with sketchy rude Basara again. She can’t explain the claims process to me, doesn’t give me a copy something she forces me to sign, refuses to tell me her name so that I can follow up with corporate and mocks me throughout the conversation... in front of other customers. A guy literally laughed at one point... not sure if he thought her high pitch fake customer service voice was funny or he was just as uncomfortable witnessing the interaction as I was being a part of it. Anyways, go to the Wheatridge enterprise... they are nice, helpful, and won’t lie and try and screw you over (like Basara will at the Lakewood location). I usually go to Wheatridge and will be sure to next time.

Super fast and friendly service

Megan was top notch, definitely recommend using this Enterprise location.

Larry Miller Ford arranged a rental through them while my truck was in service. They were able to pout me in the same style Ford Truck! The service was great and friendly.

Loved the service, Megan was awesome very hopeful and respectful.

I rented from here after i was in an accident through the other drivers insurance. Everyone was super friendly and helpful as well as understanding when the repair shop didnt communicate to me or to them on things. Had an overall pleasant experience and if i ever need to rent a car for my own needs ill choose enterprise.

Another excellent experience with the folks at Enterprise! Bascha Klein at the West Colfax location in Lakewood, Colorado is very professional and very well informed regarding all aspects of the services, regulations and requirements provided by Enterprise Rent-A-Car.Having used a ride share (Lyft) to go to the Enterprise location nearest me, I was disappointed to find they had recently closed that particular location permanently due to the pandemic. I then went to the West Colfax location and even though my reservation was not through her location, she pulled up my reservation and made it happen....all while tending to two other rentals and two returns. She was balanced in attending to all five of us, efficient with her time and ours and had a positive attitude the entire time!I always have and always will use Enterprise!Thank you, Bascha!Paul KnuthDenver, CO

Car was very clean. The attendant was very professional. The rental was a very good experience accept for the fact that they made me wait 15 minutes past the agreed a[pom meeting time.Not a big deal, they are still my favorite car rental company.

This location was weird... When I picked up the car and dropped it off there were people complaining about the car, being charged more than agreed and paying for damages that did not happen. To top it off, as Im signing documents the representative asks me what happened to my car that causes me to need a rental? Which is not his business, however as a visitor in the state, its common to get a rental car. This location need a complete revamp. There are plenty of enterprise rentals in the city, Id suggest to find another one. I was charged correctly and had no issues except the weird question.

Does this enterprise take debit cards? Absolutely crazy I went to 4 of them so far and want water bill and all this witch I don’t carry on my traveling in the first place!

My experience was great. I had rented an SUV Toyota Rav 4 they didnt have one but my up grade was super and for the same price it was just awesome I would have never known what it was like to be in a BMW loved it. Thank you for your great service and my agent was great as well. Keep up the good work.

Look out for complex explanation where your expecting a reiteration of your communicated intent. I spent money early because some manager decided he had a better idea of what needed to be done with my money which completely disregarded my easy instructions.That was very inappropriate of you to help yourself however you want to my money sir. You do not belong in management.

You guys been great! Great customer service

I have and always will use Enterprise. The staff is always courteous and well prepared. The cars are always clean and run well.Thank you Enterprise

I had to wait just a little longer than expected, however the experience I had was great, clean car, and no contact other than the few moments to check out the car for damage. All in all a fantastic experience!

I will never rent a car from Enterprise again. I reserved a car from this location weeks before my trip to Colorado in which I 100% needed a vehicle to get to my destinations. I got the confirmation email the day before and ordered an Uber to the location to pick up the car. When I got there they informed me that they had absolutely no vehicle, didn’t even call me to inform me of this fact, and offered little to no help in finding another vehicle. How does one run a business of renting out cars and not inform the customer if they ran out of cars?!? There was a supposed hail storm that took out their ‘entire’ fleet yet other car rental agencies in the area had cars, interesting. They rushed me out the door saying that I can find a car at another car rental agency without looking to see if this location actually had vehicles. Thankfully this new location was competent enough to have vehicles and get me a car in a timely fashion. I wasted my entire morning finding a new car due to this company’s incompetence and had to pay more money due to the last minute rental. Unbelievable.

Great people! I’m so happy with my experience here. The staff was very helpful and kind. The rental car was clean and really nice. Thanks to everyone who helped me out!

Extremely helpful and understanding crew. Very accommodating. Normally a big selection of cars. We needed the rental Jan 2 which means the holiday rentals hadnt been returned yet. Even so they got us a comfortable car for the week while our was in for repairs.

Took care of me and was very kind and helpful! Have always loved this car rental place.

I highly suggest looking and marking EVERYTHING ON YOUR VEHICLE! I mean take pictures I mean the FULL 360 they are out to get you. When I first got my rental we did a walk around and everything was solid HOWEVER I did not check the top of the vehicle during the walk through which I wish I did... signed the paper went about my day. When I went to return the vehicle I went out of my way to clean the inside, wipe it down, vacuum washed the outside, you know return it the way it was given to me .... (which was actually cleaner than when given to me) so I went to return the vehicle and right away customer service was terrible. I sat in a chair waiting for the lady at the desk, a gentleman walked in after me and she proceeded to ask him how she could help him... I’m like okkkkk, anyway I go up and she goes to inspect the car which she inspected it harder than the First Lady even did seemed like she was looking for ANYTHING!! I knew right away great we are going to have a problem..... and when she comes in she tells me “I just need my manager to double check something real quick and we will get back with you” she comes back out and tells me that there is “hail damage” on the top of the vehicle ... They charged me my deductible which is 1000.00 but I didn’t have the whole amount because I am a mother for two supporting a family ..... she proceeded to tell me that I could just pay “500.00 and she is doing me a favor and helping me out” and THEN ENDED UP CHARGING ME 575 and when I asked her about it she said on her end it only charged me 500.00.... THEN I asked how does a car only get hail damage on the top of a vehicle and not on the hood or any other area... she said “oh that happens sometimes” so at this point I’m ticked...... I didn’t even realize when she handed me the paperwork she WROTE ON THE PAPER WORK THE HAIL DAMAGE WAS ALL OVER THE VEHICLE !!!!! Mind you I washed it before returning and NEVER SEEN ANY DAMAGE, I wish I would have taken pictures you guys I highly suggest you do not come here, I am currently battling this with my insurance. I straight up feel robbed. I couldn’t even enjoy getting my own car returned to me after my accident. My family is also suffering because of this so just keep this in mind.Thanks.

This is my go to place if I ever need a car or box trucks for my business. They always give me the best rates. The only thing that I hate is that they rarely have any 26 trucks available.

Super friendly and helpful staff and great rates. I have always had the best service with Enterprise around the US and this location is no exception! Will be calling them again the next time I need a rental.

Yesterday my husband had an accident in his truck at 7:30 am At 8:15am we made a claim and set up a rental reservation for a truck for 4:00pm. Later, just before our reservation at 4pm we were told they couldn’t get him a truck after he stressed to them how much he needed the truck for work to carry tools. We get there and they have a little Audi SUV we asked for something bigger and they didn’t have anything. My point is we called at 8am to set this reservation they had all day to call around and find a truck or a bigger SUV and didn’t . But then made it a priority for the next day to find us a bigger vehicle. It should’ve been a priority at 8am when we called and if they couldn’t do it they should’ve let us know sooner so we could’ve went somewhere else.

I got talked into an upgrade, and went with the BMW 431 I convertible..Worth every penny, what a gasGreat service, great location, great people, I will by pass the airport every time to use these guys.Simple to get to by taking the A train downtown, then the train out to the location.

Very accommodating. Followed up with phone call prior to reservation. Great service. I would suggest they try and find a way for customers to add a driver to a contract without stopping at a enterprise location. There should be a way online. I needed to add a driver in a remote area and couldnt without driving 100 mile to an airport. All other locations were closed

Emma was amazing! Was great with customer service, funny, and even recommended some places to visit around town(Im new to Denver). When I returned Rachel was also great, and Rana was gracious in giving me a ride back to work. Everyone was nice from beginning to end, would definitely rent again

Friendly service, free upgrade much nicer than other local enterprises Ive rented from in the past.

As celebrated to many languages of the world we must pay celebrations to the proper definition word for the word beautiful as we accept this word respected to honor all the cherished Queens and kings of the land. thank you for accepting the proper definition word in the Jamaican language as we celebrate the word Jamaica and those magnificent measurements of weights as we celebrate tons thank you Kingstons Jamaica for celebrating the Kings ton of beautiful.

The only thing that I wish they would do better is wash the inside of the windows as a regular step in preparing the car for the next customer. All rental companies seem to have this issue but this is another way for Enterprise to distinguish themselves above the others. They are pretty good at it in most categories.

The staff were amazing! I had a family emergency and they went above and beyond to accommodate my needs. They were understanding and sympathetic, making sure I was taken care of. I will never rent from anyone but Enterprise. Caring and exceptional staff.

Had some trouble getting a car because all my stuff is out of state(got in an accident and I guess the persons insurance didnt figure thatd be a problem), but they worked with me and got every taken care of by letting me put in my moms name. Then had trouble finding a car that was able to be rented right away, and them upgrading my rental for free, and ended up being there 30mins after they closed but the guy was extremely nice and helpful.

This is a great location!! I was in an accident today leaving my car undrivable. The two gentlemen at this location were so friendly and they were sweet enough to stay open a few extra min for me to come pick up my rental! Thanks for the great service : )

John at the Enterprise Rent-A-Car was excellent, he was prompt, polite, and helped me with both of my rentals and claims with the no fault car accident i was in. I would recommend you see him there for quality service done right the first time.

Had an amazing experience at this enterprise branch. Michael Cohen was extremely friendly, helpful and efficient. Gave me exactly the car I wanted, and the whole process only took about 5 minutes!Thank you, and I highly recommend this location.

This is the second time my family has used this Enterprise location and Im sure it wont be the last. Our car was ready, excellent and friendly staff, and easy to find. We didnt want to rent a car at the DEN airport because of the extra cost. We simply hopped on the city train and got off at Lakewood. Within 5 minutes Enterprise picked us up in our Jeep rental car and we were soon off to beautiful Steamboat Springs. The $18 dollar round RR trip from the airport saved us over $200. If youre flying into Denver and want to save money, go to this Enterprise location. Highly recommended. JHM

EDIT: Ive used these guys many times when having my car worked on, going out of town and while on vacation. Until this last time I always gave 4 or 5 ⭐. But the last time I brought the rental back she did a whole white glove magnifier inspection on the car. Which would be fine if it happened every time, but it NEVER HAS!! So I dont kmow if the mark on the car was bc of me, but either does she. So now theres a claim to my insurance meaning her car gets fixed and Im paying my $500 deductible AND have a mark on my insurance and my monthly bill goes up. So why on earth should she be doing a 287 point check when the guy that handed me the keys only does a 7?

I didn’t have the best experience with the manager mike, but when I went a few miles away to another location (Littleton) they were super helpful and took care of me right away -without assuming I was ghetto or a thief which is how mike treated me, having a credit debit card that not only has a lot of money attached to it but also a credit line. I run my own business so don’t have a 40hour a week paycheck to present. It shouldn’t be an act of Congress or interrogation to rent a basic car. Probably best to avoid this office as the manager was not accommodating and quite frankly rude to me. It seems so hit or miss with enterprise locations and seems to depend on the staffs mood how they treat their customers. I run multiple businesses and would fire people if they acted that way.

Driving to the dealership I call down to request that they bring the car there. Devon told me that they could not spare a person, and that I would have to wait until I arrive at the dealership to call them. I said, so when I get to the dealership and call you I will have to sit 15 minutes for you to come and pick me up? Devon: Yup, thats about right. When I arrived the dealership I call them right away. 45 minutes later someone finally arrives. They then drive me over to the enterprise where there are no less than five people including the person that drove me over there sitting around doing nothing. This includes my dear friend Devon. Devon had next to him a sticky note that someone had drawn the middle finger on. Very classy Devon. Devon then puts me in Chrysler 200 clown car that is filthy inside and looks like someone took their drink and just threw it on the ceiling in the back. The car also had less than a half a tank of gas. I called customer service who told me they would be getting back to me in 24 hours and that they did not need my reservation number. 24 hours later I get an email from the customer service telling me they cant locate my reservation because they dont have my reservation number. I call back and give them the information and they tell me it might be not until Monday when I hear from them. Absolutely, positively the worst car rental experience I have ever had in my life.

Love Enterprise, and Ive been going to this location for years. Always friendly.

They make it incredibly difficult to rent a vehicle... you should just need an ID and cash... they damn near run you thru a financial audit just to rent a car... no thanks.

Ive always rented from here. They are so nice and workable. Ive rented from here 5 cars from them since 2016 maybe a couple of more... But i have driven two different Tahoes, charger, jeep Cherokee, Mitsubishi highlander I think thats what its called... And tomorrow going out of town and really hope it s the same employees Ill see tomorrow... Reservation already for early a.m.

Kevin & Adese were great!! I had to rent a vehicle due to an auto accident. This location made it painless. Definitely will recommend, and use this location again should I ever need a rental. No hassles, fast, and great customer service!

Fantastic service and excellent vehicle. Nice to have people in business who care

Honestly surprised at all the 5 star reviews this store is garbage and the staff and management is rude! They are unwilling to help and the previous reviews about them trying to get money for damages is very accurate, they tried to get me on “hail damage” - liars, and scammers.

Enterprise has been AMAZING for business and personal rentals. This location especially has gone out of their way to get vehicles in a timely manner and always courteous and attentive to our needs. Lindsay, Addis, Nick and the rest of their staff are amazing! Thank you all for everything you do!!!

Havent rented my car yet, but Ive had to call up today because i messed up reserving my car for the proper time 3 times today and everyone I spoke to on the phone was very kind and informative. Im not from the area and they told me exactly how to get to them and offered to pick me up from a nearby station. Wonderful experience so far and Im excited to pick up my car this week :D

Great service and car

I rented the car through Travelocity and was never told I needed a credit card to pick it up. I use my debit card for everything and didn’t think twice about it not being acceptable. When I presented my card the employee ran off a huge list of things they need in addition.... proof of insurance, proof of employment, 2 references, my travel itinerary and a deposits charged to my card for 2 full days, plus this that and whatever else. Honestly I made my head spin! I was traveling, who carries all that with them? Luckily I’m pretty organized and found ways to access it all and provide it but it was the most frustrating part of the trip. Apparently they’re in a bad neighborhood and cars get stolen all the time... Hmmmmmm.So I guess this review is to tell everyone make sure you bring a CREDIT card.

.On May 8, 2017 my area was hit by a major hail storm and, along with hundreds of other residents, I had to have body work done on my car. My insurance company, Geico, arranged with Enterprise for use of a rental.I would like to say that my experience with Enterprise could not have been better. Of course the car itself was great (new Impala) but what stood out was the excellent customer service I received from Enterprise from the initial briefing on the cars features to the shuttle ride back home after the return.I refer specifically to the branch at 8200 West Colfax in Lakewood, Colorado. Every single employee who I dealt with at that branch was friendly, courteous, informative and very professional... I was completely satisfied with Enterprise and recommend them, especially the West Colfax branch, without hesitation...

I rent. A. Car here for my family trip. Was amazin. Experience

Very happy with service. The car was clean and they handled an insurance issue with ease. Thank you!

I rented a Chevy Sonic (Compact) for an entire month, using it extensively in the mountains to photograph changing aspens in September. I got surprisingly good gas mileage (37 MPG) and it performed well even at altitude. The only issue with the car from the start was a broken latch on the glove compartment, and Enterprises fix was a strip of duct tape, which worked for about a day. But if this type of minor issue helps keep the cost down, Ill deal with it. Being off-airport and nearly new but not brand new (33,000 miles), it was an excellent deal. Id come back to this location in a heartbeat.

The lack of communication for my Colfax location was very poor was not able to get a hold of anyone after picking up my vehicle to try to extend it I had a poor experience even returning the vehicle because the doors were locked and nobody was at the door very slow process not very happy about it probably would choose a different location but I do understand the covid 19 probably have a lot to do with it as far as the customer service with the girl there It was not a problem at all and the long wait time from customer service was trying to extend it was horrible So overall not very satisfied for this particular trip

The worst experience of my life at Enterprise- dont ever go to Enterprise on Colfax in Lakewood Colorado- they are the worst managed car rental place Ive ever rented from- they lie about the car that you have reserved, that they say is waiting for you- they want to give you a free upgrade -thats a scam to give you a big car- midsize gas hog that some people are not even physically able to drive, I am one that cannot drive a midsize car, conflicting information from Peter, Marley & Customer Service-false promises- they totally wasted my time and my money-I will never go to Enterprise as long as I live -I encourage you not to use them either. Peter is an ineffective Manager totally cavalier with the inconvenience on me, wasting my time & money. I made the reservation 3 months ago & Enterprise cannot deliver. It use to be a decent company but not anymore - they have no customer service anymore.

I had a good experience with the friendly and helpful staff.

Great customer service. Olivia will go above and beyond to rectify any unpleasant issues and Jarrod is the same way! I found a more convenient place to rent from instead of all the hassles of the airport. Thanks guys

The manager was awesome and he helped me make the most of my rental Ill definitely rent from entreprise again

If I could make a lower review I would. The word numb comes to mind when I think of the special people who work here. Told us they had a car and paid extra to get it a few hours early. Paid for an Uber to enterprise. Come to find out they must be stoned and can’t do their job. What a joke thanks for wasting our last day of vacation.

Absolutely flawless rental process. The staff are friendly and inviting and my car was near new. I would recommend this location to everyone.

They did not have a car ready for us, an hour past our scheduled time we ended up having to leave because it still wasnt ready.They ended up showing up in a different car than wed be allowed to rent and told us to go back to the office with them where we could wait for the car to be ready. With a baby and a car seat to deal with we didnt want to swap the seat out more than once, and it was getting late and we had other appointments to go to so we ended up leaving.

Very thorough and professional.

This branch stops answering their phone at 5:45 pm.

Great experience at Lakewood CO. Very nice, helpful people and we even talked some hockey. I have already reserved another vehicle for my next trip out to the area.

In case of emergency, such as a horrible hail storm, DO NOT RELY ON ENTERPRISE. DO NOT RELY ON THIS FACILITY. THEY WILL NOT PICK YOU UP. THEY WILL NOT ANSWER THEIR PHONES. THEIR HOLD MACHINE DUMPS YOU AFTER 5 BLOODY MINUTES. FOR THE LOVE OF ALL THAT COULD POSSIBLY BE HOLY, USE SOMEONE ELSE.Havent been able to talk to a single human at this location, with over 2+ hours jumping into the cactus that is their holding machine. Corporate cant do diddly squat either. Utterly pathetic.

Originally I rented a Buick Verano. When I arrived, I was given a Chevy Cruze which was too small. It was also full of animal hair. I was upgraded to a Dodge Journey after I complained so the trip was pleasant. I felt like they only made it right after I complained. If I wouldnt have complained, I would not have had as good an experience. My rating would have been higher if I hadnt had to complain to get good service. As it stands the service was only fair at best.

We had excellent customer service at this location. Our representative was responsive to our needs and was able to swap out the car they had assigned with a car that had a cd player so my kids could listen to their books on cd. When we returned it a day early, they happily discounted our total by one day... another rental agency charged us extra for an early return.