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Pep Boys Auto Service & Tire
17567 Cedar Ave, Lakeville, MN 55044, United States
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Pep Boys Auto Service & Tire

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Jo
Review №1

This pep boys is the gold standard for customer service, theyve taken care of me and my family on multiple occasions. I really appreciate the team and all their hard work. I encourage people to bring their vehicles here. I look forward to bringing more of my own business here in the future!

As
Review №2

Chris and his team are top notch! They are trustworthy and always do a great job! Everyone is very friendly and professional. Communication is clear and they explain things in a way that is easy to understand. It is apparent Chris and his team truly care about their customers. I’ll never go anywhere else!

He
Review №3

Best customer service in the city of Lakeville! They Reilly do care for taking care of their customers, even fixed a flat tire for me and all it cost was to come back when we need bigger service done on our vehicles! We will definitely start using Pep Boys for any service on our vehicles!

Na
Review №4

Chris is so so helpful! Have gone here for 5 years now and will never change where I go to get my car repaired. So reliable and kind and honest!

Ro
Review №5

Great customer service! I made my appointment with Chris yesterday. I called and talked to Aaron on my way in today because I was running 10 minutes late. When I arrived, Aaron greeted me and took my car in the shop. Very nice staff, and fixed my car for a great price. Thank you again Aaron for all your help, and I will definitely be coming back.

Av
Review №6

Great quick and efficient service!!! Was in and out in less then ten minutes for a look at a leaky tire. Great customer service with Chris!!! Thank you so much Pep Boys Lakeville

Ly
Review №7

I just recently had my oil changed, brakes/rotors done and had new windshield wipers installed. Chris made my experience with Pep Boys very easy. Chris is very pleasant to work with. I had previously had a bad experience at Pep Boys and was not going to return but found myself in a bind and went back. I am glad I did and will definitely be returning in the future.

Sh
Review №8

Had an engine light on my dash. Stopped in and dealt with Chris. He was able to squeeze me in same day even though they were booked. He checked the code and was able to fix the issue easily. Great customer service as well as being friendly and told me the steps I needed to take to keep this from happening again. Wonderful experience overall!!!

Ya
Review №9

The guys at this location made the process incredibly easy. I was able to get tires done in less than an hour before a road trip. Highly recommend this location!

La
Review №10

Chris, the manager at this location, was extremely helpful with us. Traveling cross-country when our check engine light came on halfway through and he was willing to accommodate us on a holiday to read the code. Would highly recommend this location!

El
Review №11

Amazing ! Thank you Chris and crew! Just passing through and noticed my tire pressure dropping. I was sick with worry! Chris and crew took a look while I had a cup of coffee. They had me out the door, fixed up and ready to go before my cup got cool! I can not emphasize how grateful I am to have stopped by THIS shop with these people helping me!

Ro
Review №12

Great service and friendly staff. Highly recommended.

Ca
Review №13

I dropped in because of an emergency and they managed to get me in right away and got everything taken care of! Fast service and for the best price

lo
Review №14

First time trying out Pep Boys. I was highly impressed with my visit! Everything look order, employees were clean, well groomed.Chris was professional, honest, and kind.I felt like I was a long time customer, that Chris and his team was happy to help, and genuinely cared about.I had scheduled a appointment that same day. I was in and out in a very timely manner.I will be back for my next high quality service needs. I highly recommend Chris and his crew!

Gr
Review №15

Excellent service and great communication, you really can’t go wrong with Pep Boys! Thanks for everything!

Me
Review №16

Pep boys in Lakeville, MN, replaced my front brakes and tires. The service was awesome. They checked in to update me on status several times, grabbed the brakes coupon for me and did a great job on my tires. They also caught a problem with my brake lights that could have been a serious issue for me. When they validated the issue was not a bulb or fuse issue, they directed me back to my Ford dealership for a computer check. Reliable and really awesome service!

Ri
Review №17

Chris and his crew at the Lakeville Pep Boys are top notch!His customer service goes above and beyond to norm.!This is what service should be like!I will be recommending everyone I know to the Lakeville Pep Boys, just to experience the top notch customer service!Keep it up guys- you rock!

Da
Review №18

Great shop with friendly, prompt service. Chris had the bulb I needed when I called and got me in immediately. Saved me from getting a ticket and having to wait two days for an appointment at the dealership! Highly recommend them!

Gr
Review №19

Ive been taking all of my vehicles, including my kids vehicles to Pep Boys for years. I feel I can really trust them that they will not take advantage of me. Chris and Aaron have always been very honest, and instead of giving me a list of things that need to be done right now, theyll let me know how much life is left. Recently I brought a vehicle in which was making a strange noise. I, nor they, could get it to make that noise while in for service. About a week later, while driving the vehicle, it began making the noise again. Without an appointment, I drove over to Pep Boys. Chris and Aaron not only took the time to find the issue, they took care of the issue at that moment. Ive had several instances that I have brought a vehicle in with an issue which required nothing more than a turn of a screw. Where someone else may take advantage and try to sell me a part, Chris and Aaron tightened the screw and sent me on my way.

Ka
Review №20

I have got my oil changed here a couple times, they are always very fast and very friendly! Most recently though I had ran over a screw and popped my tire, and I was able to make an appointment for the next day. When I brought it in I was able get it fixed and be home back on my couch all in 30 minutes! Great group of people at this location!

jo
Review №21

Im more than grateful and pleased in how I was taken care of at Pep Boys Lakeville location 17567 Cedar Ave. South. Chris was more than helpful and went above and beyond taken care of my situation with my tires. Hassel free with a great attitude from him and his tech. Thank you!

Du
Review №22

Aaron and the team at Pep Boys stepped up and delivered quick and professional service for my daughters car as she gets ready for college. Will be a loyal customer going forward.

Jo
Review №23

They have excellent customer service at this location, they were fast and the price wasnt bad at all, they did a great job, this is the 2nd time Ive taken a vehicle here, Ill definitely be back, thanks!

Br
Review №24

Had some squeaking in my front brakes taken a look at in the store. First visit didnt fix the issue that I needed to return for a couple of times. They have accurately diagnosed the cause of the issue which was due to defective brakes and store went beyond my expectation and had all my cars brakes change free of charge to make sure they fix the issue and I dont need to come back again for a fourth time.

Vi
Review №25

Easy to schedule appointments and the folks that work here are knowledgable and helpful. They even fixed a minor issue for free as a courtesy!! Highly recommend.

Sc
Review №26

I ran over a huge screw and could here my tire leaking air. I brought my vehicle in and they had fixed in less than an hour on no notice at all. Great team, great service. I would highly recommend this location

Qu
Review №27

The customer service and mechanic work was exceptional. They went the extra mile for me by installing a side view mirror. I will return to get general automotive work done.

sc
Review №28

Very knowledgeable, friendly, and have great customer service

Jo
Review №29

The guys that work here are fantastic! They really care about their customers. I recommended that my daughter go there as well and they made sure she left with tires that would keep her safe. She didn’t have a lot of money but they made sure she had good quality tires at an affordable price. When she had an issue in a different state, they took care of her through a repair facility near her college. Once again, her safety was their concern. I can not thank Chris and Aaron enough for fabulous service and for backing up their word. Thanks for all you do!!! The concern Chris displayed is commendable. I am grateful for the Lakeville Pep Boys location. I know Chris and Aaron will treat you right when you need assistance with your vehicle.

Je
Review №30

I cant say enough how professional and honest the staff are at pep boys. We have gotten bids for work that needs to be done by others and when we go to pep boys they will say what you really need done. My husband had a flat. Another place told him he needed to replace that tire along with others. Pep boys said no your tires have life still left in them. They repaired the tire and didnt charge us a thing. We went from $1000 to not even paying anything.I just recently had a tire repair that needed to be done. He looked back and saw I am a regular customer and fixed my tire. Whenever we need to get our car in they will figure out a way. I just so appreciate honest car repair people. It is somethingI have little knowledge about and I trust Chris and team. Thank you pep boys, will go to you guys with all my car needs.

Ti
Review №31

Had a flat tire that needed taken care of and Chris and crew took care of it quickly and professionally. Ill be back for future business!

Da
Review №32

Quick and friendly service! Plugged my tire that had a screw in no time! Highly recommend.

Ka
Review №33

Had a flat tire and they were instantly able to help. Come to this place because they’re so professional and take good care of not just customers but people in general.

Lo
Review №34

Fantastic service and staff, so glad they are in Lakeville!!!

Br
Review №35

Fantastic customer service at Lakeville Pep Boys. They took care of my tire issue timely. Had me in and out quickly. I have had other services completed at Pep Boys with similar experiences. They will continue to get my business.

Fa
Review №36

Got right in, nice guys, prompt service, will definitely be going back!

Ma
Review №37

We had to wait and they very speedy. They also have a very good customer service.

Br
Review №38

Pep Boys is very Professional. They gave me a couple good options for tires for what I wanted. They covered all the questions I had. And they have great communication through the whole process. My car definitely needed new tires. I runs so much smoother and quieter now.

Jo
Review №39

A few weeks ago on a Saturday afternoon I was out running errands and ran over a thin metal rod that poked my back tire. My tire was holding air, but it needed to be addressed quickly. I called ahead and they invited me to come by and theyll look at it as soon as they could. He came out and looked at my tire, drove it in the garage and quickly returned my keys to me. I dont know if he patched anything or just did a thorough inspection - but the bottom line is he insisted it was no charge and I was on my way within 30 minutes (TOPS). I was so grateful and would highly recommend this location. Top notch service. Thank you!

Ch
Review №40

Another excellent and easy experience with Chris at PepBoys in Lakeville. Extremely courteous and helpful both times I’ve been there, got same day service both times, and they are close to home, so I couldn’t be happier, and will continue to do business with Chris and the team at PepBoys!

Si
Review №41

Chris was fantastic in dealing with the customers. Had a tire patch and the tea did a good job. Chris, didnt charge a penny as i am first time customer, Thank you Chris and now I know where to come for any of the car repairs.

Ma
Review №42

Online price for transmission flush was as low as $129 or so. Upon arriving, price was $248 because car needed specific fluid. Just wish the online booking system would have disclosed this better as I would have had it performed at another location where at least there was a coupon or cheaper price.

Je
Review №43

Chris went above and beyond to address problems with battery cable corrosion and protecting the new battery. He was attentive, informative, flexible, and fair, which I really appreciated after having just walked out of another service center that was not nearly as forthright. Incredible value for quality service. 5/5 stars, would definitely recommend and will continue to do business here.

Th
Review №44

Great service - great bunch of guys!

Na
Review №45

Great guys and they do a great job!

La
Review №46

This place is AWESOME! The employees are so kind and they arent money hungry like most car places.. I would HIGHLY recommend them! :)

Da
Review №47

Great and fast service! I Would of given a 5 star if the online appointment went to their system accurately.

Me
Review №48

I had a 9am appointment this morning and the manager was so polite and professional from the time I walked in the door he knew my name and greeted me checked me in and was so courteous, He was able to multi task the busy phone and serve the patrons inside the store in a timely manner, I highly recommend the Lakeville location! They will take care of you from start to finish .

Ka
Review №49

I went to my Jeep to find a nearly flat tire this morning. Luckily I live really close to the shop. I drove slowly up there and they greeted me with a smile and worked really quickly to take care of me. Really clean and inviting lobby, and the three employees were a delight. They didn’t charge for the tire repair. They have no idea how much that made my day. I will definitely be back for my next service. Thanks for taking care of a lady guys!:)

No
Review №50

I had a great experience Chris is awesome. He did everything he could to get me in and was happy to do it. Ill be back for sure no question there. Best part is 8 bet there tires are cheaper then even that discount place down the road.

Ca
Review №51

I appreciate the fast and timely service. I had a flat tire from a nail that got into it. I took it to Pep Boys and Chris attended to me. He fixed it up, helped take off the spare tire, and replaced it, all within a short period of time. Thank you so much for your hard work and great customer service!! :)

C
Review №52

Chris and the guys at the Lakeville location were great. Awesome customer service and servicing of my vehicle. KUDOS to you all!! Thanks guys.

Ra
Review №53

This place is great!! The staff is super friendly. My boyfriend has brought his car in few times for minor things. They are always able to accommodate our busy schedules. This shop is definitely our go to place for anything we need done to our cars!

Ga
Review №54

Quality people, service and parts!

Ka
Review №55

To whoever fixed my tire yesterday,you guys are amazing!! i came out to a flat tire and a very nice guy offered to help and then we brought my car to pep boys and they fixed my flat tire for free! i appreciate it so much! thank you to everyone that helped yesterday. you guys truly made my day 😊

Jo
Review №56

Oil change and tire rotation went ok, they never checked or inflated my tires and all are low 20s now with alert being triggered

Ch
Review №57

Great price on good tires with excellent service

Ja
Review №58

Fantastic customer service. Great prices.

Ow
Review №59

Great job! Very fast and quality work! Recommend 100%

B
Review №60

Chris B. did an outstanding job and provided excellent customer service. Provided a great price, completed my vehicle ahead of schedule, and even did a little additional work at no charge. I am glad I gave Pep Boys a try today, and will definitely be going back next time I need service. I would highly recommend them.

St
Review №61

Friendly and give me what I want without being pushy

Ti
Review №62

They are one of a few stores around twin cities that could help people install their LED or HID aftermarket headlights bulbs. I know some stores also have similar service but they always got bad feedback by messing up customers car. It was fast, professional and friendly service and staff. The price is reasonable and couldn’t be beaten by other stores. They even checked my tire wear condition. Best service and definitely will come back again for any installation service.

Je
Review №63

Ross was very friendly and extremely helpful. I appreciated the time he took to show me and teach me a few new things on my car. He was able to address the problem I was having with my car and didnt even charge me! Ive been coming here for years and have always appreciated how they treat their female clientele. I am a loyal customer for all my maintenance needs. Highly recommend this place if you need any work done!

Li
Review №64

I went to this Pep Boys location on a whim to see if they could fix my stroller tire. I wasnt sure if it was even fixable or what they would say since it isnt something that they probably typically do. The person who helped me took my information and said they would give me a call about whether it was something they could fix or not and the price point. 48 hours later it was fixed, good as new, and I saved so much more than if I had purchased a replacement tire! Thanks Pep Boys -- will definitely come back, such great service!

Ta
Review №65

I highly recommend this place! I needed to get my tire fixed and they got me in right away. They were very nice and professional.

El
Review №66

They were super friendly and honest with what they were doing with my car. I needed my windshield fluid hose fixed, and they had it done within 20 minutes free of charge. They were friendly, and even remembered my name after helping my sister a few weeks prior. Thanks guys!

Sa
Review №67

Excellent customer service! Came here for my tires and car parts, Chris helped me with all my questions and needs. Affordable with great service.

Ma
Review №68

If you want to go somewhere with honest people you can trust this is the place! The workers here were super nice and they were very helpful with explaining to me what was wrong with my car.

Mi
Review №69

Great communication, knowledgeable team, always standing by their work. Go the extra mile to help

Da
Review №70

Chris was really helpful when I was in a pinch. I woke up with a flat tire 4 days before Christmas, broke as heck (I have kids and decided I was going to spoil them this year...don’t judge)...Luckily, I had 2 spare tires in my garage because I like to plan ahead. What I didn’t plan for, no one was willing to put the tires I already had on my car, they all wanted me to purchase new tires from them. So after much calling and much exasperation I called Pep Boys and Chris was immediately like “when can you get here, we can do it for you!” I brought my car in midday on Monday and it was ready to go about an hour and a half later. I won’t tell you how much they charged me but let’s just say they were a Christmas blessing I wasn’t expecting! They’ll be my first call from now on. Thanks guys!

El
Review №71

I worked with Chris after my battery died in a nearby parking lot. He was so helpful and supportive - thank you!

Ho
Review №72

Excellent service experience. Brought my vehicle in for brake issues and received a complete and accurate diagnosis of the problem. Options were presented clearly with a view toward avoiding unnecessary expense and taking advantage of manufacturer rebates.Very competitive prices and quality replacement parts in the hands of very experienced mechanics make this location a winner.

Ju
Review №73

I had my older model car towed here because it was close to where it died and two of my brother-in-laws had work done there and recommended them. I knew there was a lot of aging and prepped for the worst. They called after checking it out and said it was just the battery- apparently 8 years is a long time for a battery. Beside loving the low cost this is what I liked about the Lakeville, MN Pep Boys:Got to my car really quicklyDidn’t guilt me into repairsUnderstood I just needed it to run!Thank you to Chris and others for a great experience.

Ho
Review №74

Had a nail in my tire and they fixed it quickly and at no charge!! Great service!

Jo
Review №75

I had a flat tire and went in to see if it was repairable. They were able to fix it in half an hour and said that it was a simple fix so they didnt even charge me! Good customer service and a well kept place.

Kr
Review №76

Aaron and Bruce were great to work with. Were not from the area, but we were looking at a vehicle near this location. Since this was one of the few automotive places open on a Saturday, we scheduled to have them do a pre-purchase inspection. From the get-go, Aaron was great on the phone with my naive questions and once we got there, he remembered me and the details that Id mentioned. He was giving us tips on how to get the best deal on a used car and how to approach negotiating, which we really appreciated.As it turns out, the car was a hot mess. Bruce took one look under the hood and told us not to buy it under any circumstances. While we were prepared to pay for the in-depth inspection, they decided not to charge us at all because they really didnt have to go beyond lifting the hood and peeking underneath for confirmation.Im very happy that we took the vehicle there. If were ever in the area, itll definitely be our auto shop of choice.

Ja
Review №77

Excellent customers service! I brought my car in this Pep Boys location to remove a nail on one of my tires. They quickly moved my car into the shop and got it fixed in less than 20mins. To my surprise, they didn’t charge me anything! I would highly recommend this Pep Boys location to anyone who needs their auto repair.

Ma
Review №78

I have had to get flat tires fixed couple of times and they have been extremely friendly and speedy! Even took care of the repairs on the house. I have appreciated their honesty and willing to assist on a short notice. Thank you!

Br
Review №79

The team at this location is so welcoming and helpful. They do a thorough job and explain everything in an easy to understand way, which is helpful for someone like me who does not know a lot about cars. The pricing is very reasonable, too! Thanks Aaron, Chris, and everyone else Ive worked with!

C
Review №80

First time at this location they do all kinds of jobs for your vehicle very understanding of your needs and they will try to help you as much as possible to meet your budget my service adviser was awesome! darn I forgot his name! but I can tell you all of the Pep boys auto service staff are amazing weather youre here in Lakeville or out of state for sure I will be returning back here for the next oil change.

Ju
Review №81

They were professional, helpful, less costly and fast!

Da
Review №82

The manager is a terrible person and the wrecked my car. I came in with a problem and left with more then I came in with. If I could I would fire the manager Chris. They refuse to help fix the problems the created! Terrible place to go!!!

Jo
Review №83

Seemed to be fully staffed. 3 to 5 customers waiting. Manager came out of office asked what can I help you with bud? My reply was I was hoping to get my tire pressure checked. Sure just pull up to the free tire pressure check sign waited 5 minutes no-one came out so I left. Sometimes as a manager you need to take care of people yourself instead of delegating. People are the most important part of business, customers and your employees. As a first time customer, I will not return, even for a simple tire pressure check.

Ro
Review №84

Wow! My rear right tire blew out on my work truck. I have to keep appointments and was heading towards one. It was late in the day so I was worried I couldn’t get help. I saw Pep Boys was open late and the mgr was very nice and attentive. They changed my tire right away and I was back on the road in 20 min. Perfect service!!!!! Thank-you guys!

Po
Review №85

The best service ever!!!!!

Du
Review №86

I was able to make an appointment online for the next day and they looked at the car and fixed it quickly. Highly recommend this location for the easy appointment and quick service. Thanks!

Ty
Review №87

An hour before they close and I had a nail hole in my tire. If I were to leave it, I would have a flat in the morning. They provided fantastic service and were able to squeeze me in.

Ja
Review №88

We had tires put on after a good experience previous. This time they messed up putting on four tires. We then had to wait while they fixed this mistake. They provided a complimentary oil change for the extra wait.One of the tires went low after a week, we brought it back they explained the stem was leaking, and proceeded to attempt to charge me. After a conversation with the manager pointing out they just put the tires on he apologized and did not charge.Every week this same tire went flat, we have brought it back 5 more times. This final time they would not get us in without an appointment or working around the work they have, understandable but did not work for our schedule. I called my wife and she said don’t bother we have provided them enough opportunity to correct what is wrong.Brought it to Jeff Belzer’s they found the side wall had a crack in it. The tire needed replaced, call PepBoys back and they are replacing it under warranty. Getting us in right away.

Ju
Review №89

Blew a tire on Saturday afternoon on Flagstaff with that nasty ice situation. Had the truck towed into Pep Boys and went to pick it up just now.... I am blown away by their generosity!! They just guaranteed a customer from here on out!

Ed
Review №90

Pep Boys came to my rescue today. They got me in right away and were friendly and professional. I highly recommend this service station. I’ve been going there for over 10 years as it’s close to my house and they’ve always been reliable.

We
Review №91

The workers at Pep Boys are very helpful and extremely cooperative. They are really cool dudes and it’s evident that they love what they do and they do it in a very timely manner and it is top notch work. Very happy with their work!

Sh
Review №92

At Pep Boys Auto Service was great service got in the some day I call great deal on my tires

Wy
Review №93

The manager is rude and not a good person. The wrecked my car and don’t take any ownership of what they did!

Fa
Review №94

I know they changed management but they are still my number one auto shop! I have tried a few places but I am sticking with these ones! They can be very busy and take longer to fix my car at times but Im cool with their perfect job! Their being busy signifies that they are good at what they do. Well done guys. Im glad they retained the old staffs!

B
Review №95

Great service and management! Booked online. When I arrived they had no record of the appointment. The manager informed me corporate headquarters did their website and it was often wrong. He assured me they would be able to get me the tires I needed and gave me a quote that was less than the one I received online. When I picked up my truck the total was even LESS!They managed to turn what could have been a horrible experience into a pleasant one that I wouldnt mind repeating!

An
Review №96

Pep Boys has exceptional service! I have been going there for oil changes and they always suggest ways to save on unexpected auto repairs! Also after your first visit they send coupons for their services!

Od
Review №97

Recently, I had a situation with an out-of-state Pep Boys location (fortunately, everything with that location was clarified and resolved).Being that I was no longer near the out-of-state location, I called the nearest location which was Lakeville Pep Boys.I spoke with the manager explaining to him my situation. He was more than understanding and asked when would be convenient for me to bring the vehicle in to look at it. After bringing in my vehicle, they contacted me the following day notifying me what the issue was and what they could do to resolve it.I believe there most impressive feature was their understanding and willingness to listen and work with me under stressful conditions. I was satisfied with the outcome and would recommend this location to people who are looking for good service and genuine interactions.

Br
Review №98

Just stopped in for a slow leak in a tire. I was in and out in 15 minutes. Top notch, friendly customer service as always. I’ve been coming here since they took over after Goodyear and I’ll keep coming back.

Je
Review №99

POOR SERVICE - NON-SERVICE. Dropped car off at night to have 4 tires mounted. Called next day 2pm to check status - was told youre the next car in. Went to pick up car NEXT day at 1pm (2 days after dropping off!), still not done, they hadnt touched it. Youre not rebuilding an engine, just mounting 4 tires! Now telling me will be done at either a) 215pm or b) 3pm. Not listening to any more BS - took car back on old tires. Ill go to a locally owned, non-chain shop for tires from now on.

Sh
Review №100

Great neighborhood shop- they got my vehicle in last minute on a busy day and took care of the issue right away! Highly recommend, great team running this location.

Information
42 Photos
100 Comments
4.5 Rating
  • Address:17567 Cedar Ave, Lakeville, MN 55044, United States
  • Site:https://stores.pepboys.com/mn/lakeville/17567-cedar-ave.html
  • Phone:+1 952-891-4155
Categories
  • Oil change service
  • Car repair and maintenance
  • Tire shop
  • Towing service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:8am–6pm
  • Sunday:Closed
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