Brought two watches. Took 5 days and didn’t hear anything. I called to check and they haven’t even touch them. He said to wait another day and nothing. Finally, almost a week later he tells me something is wrong with the watch. Wow! And wants to change $50 for a battery that I’ve changed for about $25 and almost $200 to repair the other watch. Doesn’t know what da hell he’s doing and he’s the owner! Awful place. We’ll never go there again.
I took my watch in on a Wednesday for a battery as I purchased the life time battery option. I have a Seiko that had been nothing but the best watch I have owned. They took my watch and put a new battery in it and the second hand didn’t work? Then they looked at it and said let me order a new battery. So I left it with them and said Just call when it’s done. Great 👍. So as the week go’s on I call to see about my watch now I get the runaround? The they were going to call me back? No call back? This happened 3 times over a 7 day period no one could give me info about my watch or would not call me back? WTH? So I finally on day seven get ahold of one of the jewelers and he said it’s going to cost me $75 to fix my watch at its mechanism was broke? It was just fine before they tried to put a battery in it! So I got the runaround all week as they didn’t know what to do and in the final end they just said let’s just tell him it was broke and they didn’t do anything wrong? Sorry shady stuff to me. Completely disappointed and felt like I was scammed!
Went in to get a few more holes added to my Rolex leather band. Took 5 minutes for anyone to even show up to the front. Dont know if its cause I look young or what but he didnt seem interested or cared about my business, felt more like I was bothering him. He spent 10 minutes adding the extra holes so I thought he was being careful but getting it back I was disappointed. The bottom three are what came with my watch and the top three is his handy work. Slightly misaligned, uneven spacing and didnt even clean the hole of debris. Wouldve hoped they would at least take a little precaution with luxury watches but I guess not. Cant undo making the holes and it works at the very least which is why he at least gets 2 stars instead of 1.
I dropped my watch off for damage and severe scratches on the polished stainless band and Bezel, I was doubtfully hoping for the best,The repairs are absolutely perfect and the craftsman’s name was Charlie who restored my GV2 auto wind to perfection.Thank you - well done fast fix!
Fast service and friendly staffNeeded a ring stuck on my finger cut and removed - service was fast and right on point. Thank you!
Lol they really quoted me 100 for a gasket replacement. Theyre 2 dollars online wth. They must really be starving
This place is extremely overpriced and I am being gentle. Cost to replace a battery in my watch? $79 with a lifetime warranty but I think I had the battery changed there last time and I was not in the system so no lifetime. Maybe they were gambling that I would croak. Would have gladly paid again but not at that price. I walk by this place every day on my way to work in the building so it is convenient but I just cannot justify the cost. I am all for location and delivering quality work at a fair price. But this is gouging on a whole different level.
I was pretty happy to find this jewelry and watch repair so close to my house. The location is very convenient but locating the actual spot of this business was a bit challenging due to the setup of the shopping center. However, the staff at this location I find a bit condescending and not particularly helpful unless I am spending a grip of cash on additional jewelry. The work done was quality which I have no complaints. The pricing is high, in my opinion. The service was fast and they did what I needed done same day so I’m happy in the end. If I was in a pinch I would use this business again but if time permitted I’d choose a different jeweler for a better experience.
The best service in town! He’s fixed several watches and bracelets for me! A+++
Horrible serviceThe worst I ever seen on the United States.
This jewelry repair shop does amazing work. I had my platinum diamond band repaired here . They did an awesome job and same day service. Ring looks perfect just like new. Great price and great customer service.
This business should be avoided at all costs due to dishonesty. The owner tried to sell me a $20 watch battery for $195 for my Concord watch. She told me thats this was the normal price for this battery (around the country!) for my Concord (high-end) watch. I took my watch down the street to Christensens and they laughed then put in the $20 battery and the watch worked perfectly. If you want to be bamboozled, and over-pay, this is the place for you.
Bret and his customer service is exceptional! The atmoshpere and ambiance is impeccable! I am astonished by the workmanship! Charleys craftsmanship is unbelievably blinding! I am completely blown away by my remarkable experience, and definitely recommend this fine establishment to anyone interested!
Highly recommend! I have my Omega watch replace a battery 3 days ago, not only Mr Li, fix the dent on the backing of my watch for free and clean it. I was satisfied his honest and reliable. Superb!We need business owners like him.
Summerlin location. Antonio was amazing!!! Highly recommended place for your watch and jewelry repair needs.
Great and speedy Service! Come here love what they offer and can do when you need your jewelry fixed in time! Thanks To Erin
Went for a watch battery on an Omega Constellation. It was 89.95 or 119.95 for lifetime. Totally crazy pricing! Just moved into the area was use to paying $40.00. Was looking for a place to service my watches but will not be here.Felt totally Robbed!! Yes I did get it done.
Fast service! Great Price! Fixed my watch while I waited... will be back for sure!
They are truly what their store name is I came in at 4:00 and they fixed my necklace for a really great price and it was done in a hour !
Wow I love this place, they do great work, they dont try to bully me into buying something I dont need. Brett is AWESOME
Went to get batteries changed in two Gucci watches. They quoted me a price of 89.95 each for lifetime battery replacement. Whos lifetime or as long as they are open? Crazy! Went to Kays and a guy named Joe -Joe replaced them for 25.00 each.
This place will fix your watch very fast, highly reccomend along with great prices.
They tried selling me a $12.00 watch battery for $49.99. They must think I’m stupid.
They were very professional. Took care of my moms watch in 5 minutes as well as mine and reasonable pricing.
This place is amazing! Go in for all repairs
Great service. Ill go back there again.
Great job and quick battery replace with lifetime guarantee.
Great service 🤙🏿
Friendly, fast, and reliable service.
Outstanding service as always.
Brett and Charly are the best in Vegas.
Always good work
Fast service, friendly technician.
Fast and easy service!
It was great