I never thought our nonprofit would be purchasing a vehicle from Mercedes of Knoxville. However, thanks to a trade-in, FOCUS Ministries of Knoxville was able to buy a quality vehicle for transporting clients to work and various appointments.Frank Cardwell was excellent! The whole process was simple and painless. That’s not always the case at a car dealer. I never felt pressured and there was fair negotiation without the gimmicky haggling. Well Done!No matter the car need, luxury or function, I recommend Mercedes of Knoxville. Definitely ask for Frank.

I purchased a previously owned 2015 E350 from Terry Watson. Wonderful sales person. Very knowledgeable on the product and how the company does business. She worked with her manager to get me the most for my trade and offered every accommodation since the car was for my wife and she is out of town. She was very responsive during the process that took a few days but not due to them. The financing was through my credit union with no problem and they took care of all the paperwork. The closing was very smooth and no problems. The GM made sure I know of the open door policy he has with any concerns. Service and parts were very helpful with all my questions. Could not ask for a better experience. Terry is also watching for a vehicle for me to drive as well. Looking forward to a long relationship with them.

I had the pleasure to work with Jim Ritter today on the purchase of my 2017 F-150 Lariat. I really enjoyed working with Jim and his non pushy sales mentality. Jim was very knowledgeable and really works for his customers. Thanks again Jim for the experience I received today! I would highly recommend Jim in your next vehicle purchase!Respectfully,Dustin Kennon

Bought a used Jeep from Mercedes of Knoxville. Jim Ritter was our Salesman. He was referred from salesman at our Jeep dealership. Jim was extremely helpful. The buying experience from Mercedes of Knoxville was easy and a good experience. We love our new Jeep.

Stopped to look at 2 beautiful cars, both Porsches. One was $215,000 and the other only $157,000. I bought them both...then the wife slapped me back to reality. I wiped the drool from the corner of my mouth and we left. Great day.

Had a great experience with their Service Department- they quickly diagnosed and fixed the issue with my vehicle. The waiting lounge is large, clean and plenty of snacks and drinks. Wendy was my service advisor and she was awesome! When my MB needs service this is the only dealer I want touching it!

Frank at Mercedes took great care of us. Making sure the vehicle was the right one for us and we were happy with our purchase! I would recommend Frank and Mercedes of Knoxville to anyone looking for a car. They have a wide variety of quality vehicles.

Today I had a GREAT experience with the service department at Mercedes-Benz of Knoxville. First time my C63 had a check up at this dealership. I went to meet my new service advisor (Sean Fails) a few weeks ago to discuss the maintenance requirements, process for service, and waiting area etc... The waiting area is fully stocked with all sorts of things to keep you busy while you wait. My car needed a replacement due to a factory recall and a scheduled maintenance check. Sean is a dedicated Service Advisor with his #1 goal being Customer Satisfaction. Today he has exceeded his goal. The very top of my customer satisfaction list is... I felt as if he treated my car like it was his own! I was completely satisfied with his periodic updates, and the information that he gave me about my car. We shared some pictures, stories, and some personal life. I got to know him a little bit. Thank you Sean for a job well done!!! See you next time.

My wife and I recently purchased a pre-owned SL 550 from MB of Knoxville. I have to say that of all the vehicle purchases I’ve made over the last 40 years, this had to be the best experience yet. The entire staff there is amazing…they greet you at the front door as you enter the salesroom, and everyone we spoke to was very friendly and eager to help. Brandon Comer was our salesperson and he represents MBoK very well. Brandon is very professional, personable, honest, patient, and extremely knowledgeable of the MB vehicle line and even vehicles from many other manufacturers. The first time we looked at the car, he stood out in the parking lot with us for over an hour in 90 degree temps and happily went over all of the features of the SL and answered all of our questions. When we returned to make the purchase he sat with us for another couple of hours taking the time to run through the features again and answer more questions. After taking delivery of the vehicle I discovered a couple of small items that were in need of attention and Brandon made sure my concerns were addressed quickly. Everything was done to our complete satisfaction. We are very happy with our purchase and feel we were treated very well by Brandon and MBoK. I’m sure we’ll return in the future for another purchase.

Thanks to Brandon Comer and the sales team at Mercedes-Benz of Knoxville for delivering one of the best car buying experiences ever! No stress, no pressure, every question answered and total support throughout the entire buying process…and 100% online! Despite never meeting in-person, the experience was what one would expect from Mercedes-Benz. And we are thrilled with the styling, engineering, technology and safety of the SUV we drove home recently; no more worrying about vehicle what ifs any longer, it’s the peace of mind I was looking for. If you live near-by, or even if you don’t, avoid the frustrations of car buying and connect with Brandon at Mercedes-Benz of Knoxville.

Amazing experience at Mercedes-Benz of Knoxville. “Tex” Ritter made the whole process easy, fun, and has made me a customer for life! Classy experience all the way around!

I worked with Jim “Tex” Ritter on purchasing a new ride and he was absolutely amazing to do business with. The entire staff at Mercedes-Benz of Knoxville was nothing but courteous and professional and tended to any need I may have had including a cold beverage. Long story short, I won’t be doing business with any other dealership for a very, very long time. They even ensured that my new car was properly serviced & had new tires on it and a full tank of gas before I left the lot.

Salesman are dishonest and untrusting. Find another dealership that will offer top service and great prices.Called about vehicle I saw online and was lied to about the conversation about the car and was treated as if I should beg the company to purchase a vehicle: I would never spend a dime at this dealership or any others that feel like they are above the customer. It shows what kind of problems you will occur in the future if purchasing a car. I bet this review slow you down.

My salesman Joel Lay was a pleasure to work with. Being remote through the buying process has its worries, but I was confident working with Joel. He answered any questions I had timely and professionally, and even assisted in things beyond what I expected. The van showed up as advertised and, ahead of time. I would recommend Joel Lay to anyone looking to buy from MB Knoxville.

My wife and I purchased a supposedly certified 2018 GLC 300 (AMG package) about 10 days ago from the Knoxville dealership. After driving home (we are unfortunately from out of town NC we noticed a terrible smell (inside) after we stopped for dinner. After some research we found that this particular car has had mold issues with the AC unit. Our first response from the dealership was a question asking us if we were sure if we didn’t hit an animal on the drive.Being sold as a “certified” car you would have thought that this “mold” issue would have been take care of before offering it for sale….it wasn’t. We took the car to the closest Benz dealer (Charlotte) to have the AC unit flushed. We were without the car for 3 days (very inconvenient). We have now found out that the auto wipers, auto headlights and auto door unlock doesn’t work either. Now we will have to take more time out of our very busy schedule to yet again take this vehicle to the dealership to be fixed. More issues that should have been taken care of prior to the “certified” vehicle being offered for sale. This was our first Mercedes Benz purchase and will be the last.We purchased a BMW 18 months ago “certified” and I have to say that the customer experience was absolutely flawless. We were expecting the same type of experience with Mercedes but the reality is that when it comes to customer service this dealership is far from the top of the list.

Truly exceptional customer service. My daughter had minor car trouble when traveling through Knoxville and the service team there went out of their way to take care of her even though it was a weekend and very busy. It gives me great peace of mind to know that my daughter is in such good hands at this dealership. My sincere thanks to the management team and the service personnel at Mercedes-Benz of Knoxville.

I bought my new car from Lauren Bain here, and I Never do reviews on any place, ever, but I had to for her and this dealership. I’ve dealt with the struggles of buying a car multiple times through the years and this was the first time that buying a car was an enjoyable experience! Lauren and the team she works with were so down to earth and honest. They were just a pleasure to work with and talk to. After my experience buying a car here, I will be telling anyone I know they should purchase their car from here and me personally, I couldn’t imagine going to anyone else to buy a car from ever again!

My family had a flat tire over 50 miles north of Knoxville. I called Mercedes-Benz of Knoxville and verified they had 2 tires that would fit my Mercedes and they put them back for me. They worked us into the schedule and got me back on the road in about 3 1/2 hours and thats including another tire to ensure the front tires matched. While there, they provided a shuttle so my family could eat lunch.Out service advisor Matthew kept us updated every step of the way. Josie checked in with me to see if my family needed anything the entire time we were there.I do not hesitate in recommending this Mercedes dealership. So friendly and helpful!

Ive never been greeted or welcomed dropping off a vehicle. The employees just continue to chat amongst themselves. As a blue collar worker, my money is the same, but I’m treated like I don’t belong here to get my vehicles serviced. The service advisor is great, but the rest of the staff I’ve dealt with is a miserable experience.

Mercedes of Knoxville gets the job done. Recently, I had taken my Mercedes to my mechanic and was informed that he couldnt fix the problem; didnt sound like he knew for sure what was causing it but he did recommend taking my Mercedes to Mercedes of Knoxville.I am glad that I did and must say I was really impressed by the whole Mercedes of Knoxville experience. I was taken care of very professionally by Derrek and the dealership. Derrek kept me informed and helped me manage the cost by walking me through options. The whole service was affordable and now I am back on the road with my 20 year old gorgeous 420S.In the meantime I took a tour through the dealership and had a good time looking at all their very impressive inventory. Wow, very impressed with the new models and the prices were lower than I would have expected.More fun than Disneyland and I was offered to take a spin in the Maybach.cmilton111Google Guide8.6.2020

I went to Mercedes in April because I was interested in a used Tacoma they had received on trade-in. I reached out for more information and within a couple of hours had a call from Javier Escobar. We talked for a few minutes and I agreed to come in to look at the truck. I stopped by unexpectedly the next day just to give it a quick look to see if I would be interested. Knowing I wasn’t buying at that moment, Javier could have easily just pointed the truck out and let me walk to it. Instead, he took the time to drive it to the front to let me look. I came in the next day with my wife and we made the trade. Throughout the entire process, Javier made it one of the best and easiest car buying experiences I have ever had. My wife was pregnant and he consistently checked to make sure she was comfortable or if she needed a drink or anything else. He even cleaned both tags off of my old car to put on my new truck saying “I can’t have you put dirty plates on a new clean truck!” Little things like that made this such a great experience. I wasn’t there to buy a brand new Mercedes, but they treated me as if I was. I Couldn’t recommend Javier and Mercedes-Benz of Knoxville more.

I had the pleasure of working with Frank Cardwell when purchasing my new ride at Mercedes-Benz in Knoxville. Frank was very knowledgeable, personable, and took fantastic care of me throughout the entire buying process - helping me to achieve the best overall value. He even went the extra mile and made sure my car was topped off with a full tank of gas and freshly detailed. If youre headed to Mercedes, make sure you ask for Frank, but dont open the wooden box on his desk! ;)

I can honestly say our experience at Mercedes-Benz of Knoxville has truly been exceptional. The biggest reason is our salesman Javier Escobar. We had a bad experience with another local luxury car dealer and were not sure how we would be treated at Mercedes. I can say that it was a pleasurable experience. And while it took us several months to find the vehicle for us. Javier was nothing but patient and very helpful in finding the right vehicle to fit our needs. I am happy to say we purchased a GLE 350 4matic that we absolutely love and everyone there treated us great especially Javier.

Recently purchased my daughter’s first car from Mercedes-Benz of Knoxville and cannot say enough good things about our experience with this dealership. The entire staff was professional and courteous. Our salesperson, Lauren Bain, was awesome. We could not have asked for better. She made the entire car buying experience a pleasure. Would not hesitate recommending Lauren and this dealership for anyone looking at purchasing a new or used vehicle.

Big thanks to Tex Ritter. Tex made the entire experience enjoyable, which in todays market is quite a challenge. Hes very knowledgable and goes the extra mile to help with whatever you need.The dealership has a very comfortable atmosphere. You can tell customer service is a top priority the second you step into the showroom. We found exactly what we wanted and everything about the purchase was very straightforward, no surprises.

The absolute BEST car buying experience Ive ever had. From the sales team to the finance depart, TOP NOTCH !!! Javier Escobar went above and beyond to get me the deal & vehicle I wanted. I would highly recommend Mercedes-Benz of Knoxville to anyone looking for quality vehicles and a great sales staff.

As the owner of multiple Lexus vehicles over the past 15+ years, the transition to a Mercedes was a significant move for our family. Frank Cardwell and Mercedes-Benz of Knoxville made the process from shopping thru closing an exceptional experience for my wife and I, answering every question with clarity and in a straightforward manner. We feel confident that we made the right decision and are thrilled with our purchase. We put our trust in Frank and Mercedes-Benz and could easily recommend our friends and family do the same.

I dont recommend for service!! Take your car to an independent Benz mechanic!!I inherited an old vehicle that had been sitting a lot. I took it to them early, for my appointment, and they didnt get to it as scheduled. Didnt answer, and didnt return my call after I called to see what the hold up was.When I got the inspection checklist, it said everything was good, but it wasnt so they clearly just filled it out without inspecting the car. At pick up, they said they only work on newer Mercedes and that one of the parts I knew I needed, was no longer available. Waste of time and money. Ill never go back, nor shop there.Two stars because I had been to their repair and body shop (separate part of the property) years ago, and they work on all makes and models (for accident repair) and they did a decent job on a honda for me.

Frank was awesome, he posted two cars on his facebook page that made me run over to the dealership where I purchased one of them. Debbie the manager was also very helpful after hours to make sure I got my car. I love my new car and the dealership is very pleasant.

Extremely disappointed in my experience at this Mercedes dealership. Salesman was very rude at first when questioned about price of the car. The sticker price was 64,000. The salesman said that is not the market price. When asked the market price. He goes into the dealership and comes out with a new price printed on a plain sheet of paper for 74,000.00. This dealership appears to extremely shady. They also try to add 650.00 to the price for customer service. I will not be returning to this dealership. Buyer beware.

Terri is sales is super friendly. She went out of her way to simply give me a couple of MB key chains.

Javier was very helpful. Worked well through all the details and had the car shipped to me. Id definitely recommend doing business with the dealership and Javier specifically.

Great service department. Even my 8 year old granddaughter noticed. She asked if they got paid more for being nice. LOL

I had a great experience at Mercedes-Benz of Knoxville, My family and I drove a little over to hours for a used car on the lot. Frank Cardwell took great care of us with our deal we really appreciate how smooth everything went and was happy with the entire team. Thank you very much highly recommend!!

Very happy with my purchase from Frank Cardwell at Mercedes of Knoxville! He made the process very easy and much more streamlined than any other car purchase I have ever made! Gave Frank and Mercedes 5 stars!! Thank you Frank!!

Javier Escobar is perhaps the best Mercedes Sales Person Ive ever dealt with courteous, very knowledgeable, and professional. His attention to the details on customer service is excellent.I have dealt with Javier on three occasions over the past two years, and all have been outstanding.

First time dealing with this dealership. Repair on a Sprinter camper and while I was there bought a AMG sedan.Class act all the way.Josie Phillips is the bomb. Easy to deal with knows her products. Felt like I have known her for years.Would highly recommend her for a sales professional.

Thanks to Todd for making our purchase seamless. He worked with us for a week getting the car ready and fixing a couple things as we were coming from out of state. I will definitely be driving to Knoxville to pick up another Mercedes in the future from these guys!

Frank was our salesperson and went to great efforts to keep us satisfied. We had found a vehicle that we were interested in but it sold before we could purchase it. Frank immediately found another similar car for us to look at and we bought that one. This took place at 5:30pm and they close at 6PM. Frank was able to have us complete the purchase and kept the finance person available after hours to finalize our transaction. We were out the door with the car by 6:30pm. We will come back to MBK in the future when we need another vehicle! Thank you Frank.

Frank was great when purchasing my 2020 Sprinter. Answered all my phone calls and email since I was purchasing out of state. The buying process was quick and straight forward. I highly recommend Mercedes of Knoxville!

In February 2021 I appeared a week early for my service appointment and the staff could not have been better....... it was kind of funny. But while I was in line I noticed the deals that could be had on certified pre-owned vehicles. I emailed that day and Javier Escobar replied quickly and I set up a meeting to check it out.I ended up making the trade and I could not be more pleased. Javier went above and beyond on the sale. His knowledge, courtesy and professionalism was premiere. In fact all of the people were fantastic from finance to everyone else.I love my new vehicle. I bought my first Mercedes at Mercedes of Knoxville in 2003 and have been coming back ever since. They set the standard for all other dealers to follow in customer service.I would give 6 stars if that was available.

My wife and I purchased a used vehicle this weekend that I found online, through another site. Car was in great condition and great price! Mr Frank Cardwell was quick to contact me, and extremely helpful on making it a quick and painless process.Whenever I need another vehicle, this dealership will definitely on top of my list.

My daughter and I just purchased a car this week and had the pleasure of working with Frank Cardwell. He was very helpful, professional, friendly and took the time to answer all our questions. I definitely plan to refer him to anyone looking to purchase a vehicle. Thank you Frank!

Horrible service!! Expect more from a high end car dealership. Had to take in to replace a door light (2nd one) after waiting 30 min, they told me they needed to order the part and would call, waited 2 weeks, no call. I decided to call them and sure enough the part had come in and they just sat on it. This is not the first time I’ve been disappointed in their service process. Going back to Harper. They’re the BEST!!!

Frank Cardwell is an exceptional salesman! I found the perfect car to surprise my 16 year old daughter. Frank and the finance manager worked to make my car buying experience quick, efficient, and pain free! Its safe to say, Id recommend Frank and the Mercedes team to anyone. Thanks so much Frank for treating me like family and the outstanding customer service! I appreciate you!

Jim Tex Ritter was the absolute epitome of professionalism during our latest vehicle purchase at Mercedes-Benz Of Knoxville. He let us take all the time we wanted to see the available vehicles and discuss how each compared to the other. He never tried to up sale us into something we would not have been happy with. He was very personable and shared who he is and is truly interested in who you are. We actually discovered we have an intersecting work history, which would not happen at a dealership that is only concerned with making a sale and moving on to the next one. It was a great experience to have a salesman who let you purchase the vehicle you want, and not push you into the vehicle he wants to sell.

Josie and Lauren are the absolute BEST! This was hands down the best car buying experience EVER! I look forward to a continued friendship and they will definitely have my repeat business.

Miserable service department. If you own a Sprinter look elsewhere. Expect to never talk to someone,you will be transferred to voicemail. Make an appointment that takes weeks. Then expect another couple of weeks before they will look at it. Then expect weeks for a simple repair.

Highly recommended! My experience from the first contact to driving off the lot was great! Frank Cardwell was fantastic! He was quick to respond and had everything ready the second I pulled up. He even made sure that I got a second key! I am very pleased with everything! Thanks Frank!

I purchased a 2015 Jeep Wrangler. We did have a mechanical issue but they helped us to get it resolved. Thank you to Josie and Danny. The Jeep is running great now and we just took it on our first camping trip this year!

Great experience at Mercedes-Benz of Knoxville. Could not be more happy with the price, customer service, and of course the vehicle. Frank Cardwell took great care of me and got me exactly what I was looking for and would highly recommend him. Amazing experience!

Jim (Tex) Ritter, he’s a knight, not just in his German last name.He makes sure, buying a vehicle is not just a process, it’s a pleasure, something we really enjoy, every time again.We bought our 5. vehicle with Jim, already the 3rd Sprinter van this year.Thanks again for a wonderful time with Jim Ritter at Mercedes Benz of Knoxville.André and Kerstin withVannin’ is for Lovers

We cant express enough how much we appreciate Jim Tex Ritter and the time he took to make sure my husband and I were completely satisfied with our new purchase. Thank you so much for all of your hard work in helping to make my husbands dream car purchase a reality! Its a beautiful dealership filled with some very nice people. Thank you again, Jim!

I WENT TOO VISIT MY FOLJS IN KNOXVILLE, I WAS BORN RASIED THERE,MY CAR MISSED UP THE PARTS HAD TOO BE ORDERED FROM GERMANY, THEY STILL HAVENT GOT MY PARTS AN MY CAR STILL ISNT FIXED ITS BEEN ALMOST A MONTH AN WANT RETURN CALLS WHEN YOU LEAVE MESSAGES UNTIL THERE READY,TOOK 3DAYS FOR A RETURN CALL,MERSADES OF BIRMINGHAM(NICK SABAN) IS AWSOME, BUT KNOXVILLE YOU NEED NEW HELP!!!!

I’d looked at MB for several months. When I reached out and got a response from Lauren Bain I knew I had the right person for me. Total knowledge of the vehicles and her enthusiasm is contagious. I’d recommend her to all my friends and family. I’ll be back!

When you going to Mercedes-Benz dealerYou’re going to think you’re going to meet the best professional sales and service because this brand one of the highest end brand on the world maybe that’s the truth but not here in Knoxville whatever you’re going to see there is a whole different deal!!Unprofessional underestimating people and disrespectful for others I think the staff there need much much training how to deal with a customer and not underestimate any person coming to your business..

Outstanding dealership. Competitive pricing.courteous sales force. Could not be any more satisfied.

One of the best transactions I have made purchasing a vehicle out of state. Todd took care of everything including the transportation which arrived right at my front door in a timely manner. I highly recommend Todd Ozias and Mercedes I Knoxville if you’re looking for a Mercedes Benz even if you are outside of the area.

Terrific price on my 2019 Sprinter 170ext 4x4! Jim R. and Todd O. provided extraordinary service. I asked for a quick turnaround, but I still cant believe I was in and out in 15 minutes (and that includes financing).

Excellent Svc Dept...Very nice staff

I had the pleasure of working with Lauren Bain as my salesperson. Lauren surpasses the normal car shopping experience! I was able to relate to her what I was looking for and she stayed in communication with me until I was ready to make the purchase. Highly recommend Lauren for her professionalism, welcoming smile and knowledge of the vehicles she represents. Thank again Lauren and wish you well.

Had a great experience a couple of months ago getting my new car. Lauren showed me exactly what I asked for, but she ultimately knew that I was going to choose the first one she showed me. Great service, very simple transaction, finance was easy and so far the car has been fantastic.

Jim Ritter was terrific in helping us find our C300 convertible. He really went the extra mile in explaining the features, made sure we experienced the easiest purchasing process ever. We stopped in to become more familiar with Mercedes model options, and Jim quickly found what we had hoped for.

My husband and I purchased a Mercedes SUV today. We worked with Frank Caldwell. Frank was excellent to work with, very friendly and helpful. We never felt he was pushing us into buying a car while working patiently with us over a couple of days as we tried to decide on the best option for us. Thank you Frank for your help! I would recommend asking for Frank at Mercedes-Benz of Knoxville.

Great experience purchasing a vehicle. Frank Cardwell was very honest and helpful. He made the buying experience very easy.

MB of Knoxville is highly recommend!! JAVIER ESCOBAR helped me and my friends to purchase the right Mercedes Benz Sprinters for our business.He is very honest, Professional, He exceeded our expectation and he delivered the Sprinter to me. He follows up and answer all the questions. GO JAVIER ESCOBAR IF YOU ARE LOOKING FOR A MERCEDES!!!

Was looking for a used car, had been looking for at least 6 months since I didn’t have to have anything immediately. Came across something I was interested in on their website and contacted Jim Ritter. He was very honest with me about what I was purchasing and kept my mind at ease thru the whole process. Overall, it was a great experience and will do business with him again. Thanks so much Jim and the Mercedes-Benz team.

Awesome experience. I would like to thank Frank Cardwell for offering excellent service and making this such a pleasant transaction. I wont hesitate to do business with him again.

I worked with Jim “Tex” Ritter. From the beginning to the end, he made sure that I was pleased with the car I purchased. He even arranged for a shuttle ride to come and pick me up to purchase my vehicle! I would recommend Mercedes Benz of Knoxville 10Xs.

I went to get some batteries for my key fob and the parts department was do nice and clever. Not only did theyhelp me they showed me how to change the battery in my key fob. They are so nice and very helpful. Definitely will continue with Mercedes Benz of Knoxville. Thank you

We purchased a new CLA45 from them. They went well above and beyond to make sure that my wife got the exact car that she wanted. They also put us in a rental until that vehicle arrived. Brian (new car sales manager) and Allen (our salesman) were great to deal with. We are very pleased with our buying experience from this dealer.

Frank Caldwell was our salesman and he was amazing. Took his time with us when test driving and didn’t push us like other salespeople do. Gave us our best options and we were in and out of the dealership in a couple hours. Greg in finance was quick and easy with the paperwork. I would highly recommend anyone to go see Frank.

Lauren was very helpful and knowledgeable about helping me. I had to wait like seven months for my special ordered car but she kept me informed all the way. Appreciate her very much!

Exceptional Customer Service! Highly Recommend!We were recently traveling and our tire blew. Due to towing and roadside assistance, It took several hours to actually reach the dealership. So long that the technicians would be gone for the day. We were thinking we would have to find a hotel and stay overnight in Knoxville as a result.We arrived at the dealership to find that the technicians, John and Matt, actually stayed over to repair our vehicle.The service advisor, Derek Cardinale, was awaiting us when we arrived and was prepared to complete the service on the spot. They had us back on the road in no time.We were in awe of how well we were taken of and cannot thank them enough!

We got such a great deal on a difficult to find vehicle, we flew over 1000 miles to pick it up. We were in and out in less than an hour. All staff were wonderful, especially Casey (sales) and Tom (business office). No hidden fees or pressure to purchase extra services. Everything was open and straightforward. I definitely recommend this dealership, Casey Troncoso., and Tom Pack.

Just completed another awesome purchase at Mercedes Knoxville. Ive used Jim Ritter (Tex) for numerous purchases, and he continues to provide amazing service. This was a custom build that took a lot longer due to Covid issues but Jim kept me updated all the way. Extremely pleased with Jim and the folks at Mercedes Knoxville.

Jim Ritter is the best. He keeps bringing us back by doing everything he can to make us happy.

Highly recommend Mercedes-Benz of Knoxville. Every department from sales, to finance, to service, is truly exceptional.Frank Cardwell, in Sales, found us our dream car. Ask for Frank, he will find you yours. He patiently answered all of our questions, and enthusiastically went over all of the details. He definitely goes that extra mile.Basil Eleisah, Manager of Finance & Insurance, provided us with brilliant guidance, for our specific needs.Last but not least, the Service Department has earned our trust over the course of a decade. They never disappoint. Thank you to James Cox and Gary Evans, for helping ensure we remain safe on the road.Five stars to all of the above for professionalism, knowledge, and positive experiences.

Attempted to talk to someone in the service department three times with no luck. All other dealerships I have had the pleasure of working with have had the adequate staff to actually provide the service requested. I have never liked paying a premium price for substandard service. I have to admit, they were eager to assist me when I purchased my SL there.

Great customer service. Military discount.

We made a long drive to this dealership because of their larger inventory and the responsiveness of our Sales Person - Darryl Bartlett. This dealer really focuses on the customer, and they are extremely professional. Darryl made sure we had all of our questions answered, provided us with a great experience, and even followed up after the sale to ensure we made it home safely. We highly recommend Darryl and Knoxville Mercedes-Benz!

What a experience, after shopping several weeks for a car and at every dealership they wanted to hold you hostage until you bought a car. I decided to window shop on the web, my first stop was Mercedes of Knoxville.I made contact a Xavier Escobar greeted me on the as if I was standing in front of. I explained what I was looking for and he listened, his reply I have your car here was his reply. I was not able to get to the dealer for several days, most salesman would have forgotten about you, After one week I finally got to the dealership and Xavier cordially greeted me.We exchanged greetings, he then walked me outside to show mw e the car did he ever hit the nail on the head. I took a test drive and I was sold need not look any further, mind you this whole experience so far had been surreal compared to any car dealership I had encountered in my life.The financing was handled by Jessica, same enthusiasm as Xavier this was becoming contagious. Now to the car we went Xavier led me down the walk to the car as I sat In the passenger side slid in the general manager sat, Rick introduced himself called by name and went on with all control instructions, what a experience the dealership, the personel all acted in a flow of a well orchestrated dance.the best way to explain the experience of professionalism is two weeks later I took my wife to the dealership and let her pick out her new Mercedes, actually I was tired of her always taking my car.And again professionalism dedicated to the customer and cars that are so exceptional nothing compares to it, almost makes me want to buy a third car, this dealership is beyond praise clean dedicated employees and a Car that lives up to its name.Thomas and Carol Cimbolo

Frank Cardwell is the man to go see. Made everything super easy and fast. Got a great deal with no hassle. Would highly recommend

Extremely satisified with my purchase here. Lauren Bain, David Marsh, and Jessica made the entire process easy and enjoyable. I was concerned about the paperwork and leagalities behind an out of state purchase, however this team made it one of the smoothest and easiest car buying experiences I have ever had. Thank you all so much.

We worked with Jim Ritter for the second time purchasing a car! He is always pleasant to work with and very efficient and we had a great experience. We love our GLA 250!

Just purchased our first Mercedes-Benz and can say it was the most pleasant experience we have had buying a car. Jim Tex Ritter is awesome, took the time to answer all our questions, and made sure we were 100% satisfied. Debra in finance is very knowledgeable, efficient, and great to work with. Would highly recommend this family owned dealership.

Very good people and im going to do more business with them in the featureespecially with javier escobar

Frank Cardwell, was very knowledgeable, friendly, relaxed, we didnt feel pressured but well informed to make our car choice. Highly recommend 👌

Courteous and helpful.. Not pushy and willing to answer questions.. Definitely recommend the

Frank Caldwell was extremely helpful and pleasant! He made our purchase process easy!

Frank Caldwell is an excellent salesperson! This is a great dealership. Attentive, pragmatic, professional, and very friendly. It was a fantastic experience. Frank is awesome and it’s a great dealership team.

Called about a recall notice and was told that I would have to pay a $155 diagnostic fee to get the recall work completed? Isnt Mercedes bound and obligated to complete recalls at no cost to the owner of the car? Reaching out to Mercedes Benz corporation regarding this..

Jim Ritter was great! I came with a specific vehicle in mind and the process was as smooth as butter. The car is in excellent shape and exceeded my expectations. I am very pleased with my experience, from having at least 4 people offer me something to drink, to treating me like I had so much value walking through the door (I was only wearing a hoodie and jogging pants). It was a team experience, with multiple people helping with the process. Everyone treated me like they were excited for me! Praise God for you all, and thank you!

Nice place. Felt welcome. Ask before they even tried to sell me a truck. If I wanted a beverage. Smooth experience. Sales all the way to financial.

Todd really took the time to show my wife and I a few convertibles that we were interested in. He was very thorough and easy to work with. I am very happy with our purchase.

Frank Cardwell was great to work with! He was professional and personable. He was also extremely knowledgeable without being pushy. We couldnt have had a better car buying experience.

I had the pleasure of working with Frank Cardwell at the Mercedes Benz of Knoxville to purchase my first SUV, and when I say he’s the epitome of perfection, it’s an understatement. He was friendly, never once pushed his own agenda, answered everything and anything I asked. He even went the extra mile for me as well and I’ll never forget it. I’ll recommend him to everyone I know!

I saw Frank Cardwell and he was so amazing. He was straightforward and so accomodating. First class service and top notch attention to our needs and wants. He made the process so easy and enjoyable!! Definitely recommend going to see him for your next car. We bought a used A8L and we are thrilled!!

My Family purchased a pre-owned vehicle we had seen online made the drive dealt with Mr. Frank Cardwell and He was an amazing salesman kept us comfortable as we decided to make the purchase we also dealt with another great guy in the finance department Basil and both guys took time with us and made our experience perfect the exact way customer service should be Thanks for everything guys and keep up the amazing work we will definitely be back someday!

Just purchased my first Mercedes and Jim Tex Ritter made it an easy and enjoyable process. He took the time to answer all my questions and was very easy to work with! I highly recommend him and this dealership!