I would like to give a shout out to the boys at service! Joshua and rob are outstanding! I had to have my car there for a recall on the engine and Joshua made this process so easy and very pleasant. Joshua kept in communication with me through the whole process! I would give ten stars if available!!

The staff was super friendly and helpful, and the dealership as a whole was very clean.

I was a great experience purchasing from Doyle at this dealership. Everyone was welcoming and upfront. A great outfit to deal with from sales to finance. I would recommend checking them out!

Staff here are friendly and knowledgeable! Easiest and best car buying experience I’ve ever had! Fair price, fair trade in offer, no hidden fees. I think this may be the 1st time I had a really pleasant buying experience! Thank you!

Dropped off a friend here to pick up his car after service. They didnt fix the problem and now he has to take it back in. Personally I would never buy a Kia or come to this dealership even if I had.

I recently bought a 2018 Kia Sportage there and the staff was wonderful! Tom was amazing and he was not pushy at all and very laid back! They made my experience absolutely terrific and I will be sure to recommend Overturf when someone is looking for a car!

The staff was great to work with. Never felt pressured into anything. Our salesman was Brad and he was incredibly knowledgeable about the vehicle and worked with us to make the best decision for us.

THANK YOU WYATT TOWNSEND AND STAFF THAT HELPED AND ASSISTED ME WITH THE PURCHASE OF MY 2022 AWD KIA TELLURID PRESTIGE BLACK/COPPER MIDSIZED SUV! I WAS PUT ON A WAITING LIST, SINCE AROUND FEB/MAR 2021. IT WAS WORTH THE WAIT!!! THUS FAR IT HAS BLOWN AWAY MY EXPECTATIONS FOR THIS BEAUTIFUL VEHICLE!!! THANK YOU WYATT FOR ALL OF YOUR HELP THROUGH THIS PROCESS!!! WYATT IS VERY KNOWLEDGEABLE ON THE ASPECTS OF THIS VEHICLE!!! HES PATIENT; COURTEOUS; KIND; RESPECTFUL; ETC. IF HE DOESNT KNOW THE ANSWERE, HELL GO FIND OUT THE ANSWERE; RIGHT THEN. I RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A VEHICLE!!! OVERALL; THE CUSTOMER SERVICE IS TO BE COMMENDED!!! THEY GINUINLY CARE ABOUT THEIR CUSTOMERS WANTS AND NEEDS!!! AGAIN, THANK YOU OVERTURF OF TRI CITIES FOR A GREAT EXPERIENCE!!!

Was highly interested in a car but nobody came out to help us... Walked around the car and was ready to sign because it was what we wanted but the sales guys were just sitting inside... So about after 10/15 minutes we left without even being greeted

Most awesome dealership on the west coast. Very good price, excellent financing, and customer service.

I was on hold to talk to someone about my recall appointment for 20 minutes and I never did get to talk to someone. Went to my appointment and recall was done in a timely manner. My car is making a noise like something is loose and flapping under my car, I asked if someone could just look at it and they quoted over $100 just took at it. I am currently at les Schwab and they are going to look for FREE. I will NEVER purchase another vehicle at VW Kia Overturf, should be called OVERPRICED since they want to charge for EVERYTHING and dont offer to pickup your car when its THEIR RECALL!!!

Spoke to Josh in the service department. Great customer service and will go back when/if we need servicing. Keep up the great work!! Greg

New to town and decided to check out the local dealership to service my VW. From the moment I walked in I felt welcome and was treated kindly.Service desk is clean and welcoming, I was shown to the seating area personally and met with smiles by all staff. They not only provided excellent vehicle service, they also hand washed my car!Made me feel like I was their #1 customer! Will definitely return to this well maintained and staffed dealership!

Everyone was very helpful, kind and friendly. Will definitely recommend Overturf to our friends and family! ☺

Overturf treated us so well on our trade in and financing. There was no pressure at all and everyone was pleasant to deal with!

Thank you for your excellent service worker Joshuas help as well as salesmen Bill K. Very pleasant relaxed buying experience.

Great service and affordable.

Brad Stewart was a pleasure to work with and helped us get a nice new Kia Soul

Ive had good experiences with this place. Sales people and the service department.

We had a great experience buying our first Volkswagen Atlas 2021 with Byron! He was super informative, knowledgeable, friendly and professional. He made buying our new SUV a breeze with even bringing the car to my home (since I have a small infant and keeping her at the dealership for test driving is difficult) for a second test drive. He knew the car details really well and could answer all my questions. I would happily buy another car from him in the future and actually think all car salesmen should take a class from him on how to approach customers. Thanks Byron!

Staff is very friendly and helpful! Very knowledgeable people in parts area as well as service area.

I would highly recommend Overturf! We recently purchased a 2021 Kia Sorento, our salesman Marvin was very patient, helpful and accommodating.A month later we had some issues regarding recalls (these things happen) When this was happening the service department was closed. I drove straight there from work and had 2 people look at my car who were not service, but in sales. They suggested I leave my car there.At this time Kia Manufacturer system was down so service was able to get to my car right away and Joshua from the service department was right on top of getting me a rental vehicle so I didn’t have to be without a car. He was always very open and honest with my husband and I about what was going on and how things were going to be handled. He had the best customer service and made this very inconvenient situation less stressful.

I called this Kia because my car was in need of a new motor. There was a recall on my car and I was hoping to get it replaced. The service manager informed me that because I didn’t get a previous recall I missed the deadline and they couldn’t preform the recall. He referred to this as a financial loss to Kia if done . This was completely FALSE my motor is being replaced by the liberty lake Kia. If you are in need of a recall call every other Kia dealership but this one.

We recently purchased a 2020 Kia soul, I brought it in for an oil change, tire rotation, and turbo adjustment, service department said an hour and a half. They handed me my keys in an hour and twenty minutes and did I mention they also washed and vacuumed it. Cant say enough good things about the services department, outstanding service, great people!!!!!!

Great experience getting my kia serviced and repaired by them!

Drove 45 miles to pick up a part and it was the wrong part. Very disorganized in trying to finish the sale. Disappointed to say the least. Now I have to make another trip up to get the correct part. Major inconvenience.

I think it is horrible how they rotate tires. You should cross back tires as you move to front. And bring front straight back. You get a even wear.They told me they completed something, and didnt

Bad service they take so long to help you even whens there little people.

I was there to help a friend to get his vehicle to a recall replacement appointment.

This dealership has been a pleasure to work with. This visit was a Recall to update the ECM about something. While I was there I got some training on using the electronic entertainment and guidance system.

Shannel and I stopped in to look at a new Kia. We wound up talking to Brad and by the end of the day we had reached an equitable deal and purchased the new 2021 Soul for my wife to drive. Brad was knowledgeable, courteous, and patient. We feel he did a good job for us and would recommend him to anyone looking for an honest discussion on buying a vehicle.

We bought a 2021 VW Atlas that had a couple issues - the whole team from sales to service gave it their all to solve the issues. When it became apparent that this particular car wasn’t going to be fixed right away they worked a miracle and got us into a different new car! Great customer service - Tom Hunter (sales) and Larry Lambert (sales manager) went out of their way to make sure we were taken care of. Thank you Overturf for making a great experience out of what could have been a nightmare!!

The work they did took longer than they thought, but they provided another vehicle for me in the interim and all worked out very well. A great group of folks!

Absolutely amazing service! My vehicle was completed a lot sooner than I expected and the quality of the workmanship was way above than what I was expecting!

I went for VW service, not Kia. Nice staff

Took car in for some service work. I live about 100 miles away and towed my car there(wouldnt start). After they finished their work I loaded the car on a trailer and went home. Upon arriving home I found out that the radio now has lock code on it.Before it worked great. I called them and they stated that it would cost me an additional $60 to have them unlock it. I would not recommend the service dept here. I was disappointed. Now I will have to make a trip to a dealer(no not them this time, lesson learned) so they can unlock my radio.

Bill Keough makes the deals go see him.

Super friendly. And as expected. Super happy to get you into a new car. Lol.

Todays experience wasnt as good as the last. Brought my car in an oil change at 12:15 with an appointment for 12:30 and finally had to ask if they were thru at 1:50. Finally left at 2:10. They were very slow today.

Woah. Buying my first BRAND new car was a tough decision, and I didn’t even know it was possible. Brad is not your typical car salesman that only sees the commission check. Rather, he was authentic and honest. My wife and I went to look at some vehicles, and I mean only look. The thing that stood out to me was that Brad never pressured us into running credit when we said we were just looking, which is something we have had issues with other dealerships (Toyota etc) and he spent numerous hours every day with us over a 3 day period before we decided to actually run credit. The entire time it wasn’t just about the cars we were interested in, and it was refreshing to be able to talk about other things like family, hobbies and such. For a majority of the time it felt like he was an old friend and we were just catching up. When it came time to make a decision, he went over every option with us so we knew exactly what we wanted to do, and he helped us make the best decision that was right for us. This has been by far the best experience I’ve had at any place of business, not just car dealership. Thanks to Brad and his friendship, honesty, and efficiency I’m now in a new car I love, and I’ve made a friend for life who I will be sending as many referrals as possible to.

They did what they said they would do, and offered desired assistance. No surprises.

Great place great service great people love it.

I looked into checking out a vehicle at this location and honestly Im glad I didnt have the time to go.I was offered to come get picked up to see it?..While we are dealing with the pandemic is definitely not safe to offer that at all so that was extremely unprofessional.While I was unhappy with that, I kept getting emails from them until I got a call asking if I was still interested on the car.When a costumer does not reply a couple of times due to whatever reason, just drop it.They will call if interested otherwise they will feel to pressured and uncomfortable.

Marvin is the best!!! Ive never had a salesman who is so genuine, calm, caring about ones wants and needs, and informative without being pushy or overly zealous. The rest of the team at Overturf were also friendly and easy going. Thank you to everyone who got us into our new car at a great price, and making this a great experience for our family. Extra points for everyone being so great with our toddler!

Just bought a car with Tom Hunter. Solid guy. Family man. Told him the deal we were looking for and he made it happen. No games. Great service. Even helped with keeping our toddlers entertained and went the extra mile to bring the car and paperwork to my husbands work. Completely pleasant and easy experience. Also enjoyed working with Mark in the finance department.

They were terrific!

Byron was very helpful with finding us the vehicle that we needed. Mark was very informative about our financing and buying options. We left with the perfect Kia for us!

I say this every time. Great service, great price and great approach to business. I would not go anywhere else to have my car serviced. Robin and her team are AMAZING!

There cool i never even been to a dealer in my life either buy old used cars or steel them lol not anymore

Decent space to wait until your service is done. They provide free WiFi, coffee and hot chocolate :)

Easy in and out for quick oil changes. Theres a 10% off coupon for regular maintenance available in their website that knocks down the service price by a bit. Would recommend!

Byron in sales was great. Had awesome costumer service!!! Was never pushy at all. Very informal and answered all questions. Made buying a car hassle free...

Always had a good experience here. Bill Keough is the reason for that. Bought a couple rigs from him and he makes it easy. Unfortunately this time, the vehicle we wanted for the wife was sold the same day we looked at it. Feel bad for my wife, she really wanted it too. Been looking for just the right Mini Cooper at the right price for almost 8 months. O well the search continues. ☺️

Good up to date auto offerings

Service department gets you in right away, even if they are booked online. Staff is very friendly. Maintenance on my car was done quickly and thoroughly, my car was washed and vacuumed after. Prices are great!! I love this place. ;)

Positive experience buying a car overall, but they are still stereotypical car salesmen.

Very friendly service from Wayne :)

They changed my oil, checked out some of my other concerns, and didnt try to sell me things i didnt need. A positive experience in my book.

My daughter bought her first car! Tom at Overturf was extremely nice to work with.

I bought my car here 10 years ago. Bill gave me a fair deal and Ive never regretted giving them my business. Im not a real big car guy. I just wanted something comfortable and reliable and Bill helped me find it. 10 years later my car, which I bought used 2 years old at the time, still runs great. I get it serviced there every year and found they do a good job. When Im ready to buy another 2 year old car Im glad I already know where to go.

This review is for the Service Department.Thanks for the help with the Atlas, we really appreciate how fast this issue was taken care of. Very professional people to deal with, from the excellent communication from Robert and the thorough testing done by Seth. Thanks again!

Usually, taking your car in to the dealership for a warranty repair is a bummer. You get the skeptical eyeball from the service manager. It takes 4-6 hours longer than you could ever imagine and your left with the, why did I buy this brand of car? feeling.Not so at Overturf Volkswagen/Kia! Today, I brought in my VW Atlas (which I love dearly) to have a faulty battery replaced. Not only were the service managers friendly and honest, but they had that thing fixed in 23 minutes. I timed it.I wasnt left with a why did I buy this brand of car? feeling. I was left with a why didnt I buy it at Overturf feeling.Greatest dealership experience of my life.

Great service, but couldnt find the part my old Bug needed

Visiting family (we live in NW MT), my husband had found a GTI to test drive at Overturf. It wasnt a manual, but he thought hed give it a try. We met Larry and had one of the most fun test drives EVER! We werent looking to buy while on vacation, but the car, Larry and the whole experience were fantastic.Larry never tried to SELL us a car - he gave us all the information and opportunity to fall in love with a car and BUY it. Theres a difference! He followed up with my husband over the next couple of days to see how the drive home went.I honestly feel like we have a relationship with Larry (and a little bit with Mark in Finance, who was also wonderful), to the point that when the time comes Id look for my next car with them - despite the drive.Thank you Larry - for all your jokes and for making buying a car such an enjoyable experience!! We wish you the best!Jenn & James

AMAZING Customer Service. I cant say enough about the staff, ALL the staff. They helped my daughter get into a 2018 KIA, and made it an extremely pleasant experience. They explained every little detail to her with a smile. As a father, words cannot express how grateful I am and how awesome it is to see the HUGE smile on my daughters face after purchasing a new car. They have 110% earned all of our families business. I will not hesitate to send others there as well.

Chick at the counter was so helpful. Definitely a five-star wow. You wont regret going there the service department is (AAA) number oneDan j

Ive been dealing with some frustrating things as far as my car goes but they have been incredibly helpful, as per usual. And when they couldnt quite get my car fixed, they squeezed me in tomorrow to finish the job. Im so happy I get to take my buisness to them! Their service department is absolutely amazing! Huge thanks to Heather, too!

Bill Keough is awesome! Hes your guy if you need a good used or new vehicle.

I worked with salesman Frank who kept texting while he was supposed to be helping me look at cars. I found a car I wanted a drive. I was sitting in the car with Frank and the engine running and Frank says nothing about the car that makes me want to buy it. It is like he does not know anything about the car. Then Frank exits the car as he sees another customer. I am going to see if they need help. He NEVER came back. I sat in the car for about 10 minutes. I got out, checked the trunk, walked the perimeter of the car and got back in. No sign of Frank. I waited a little longer. Then I got mad. He abandoned me. I turned the car off and got out. Then I see Frank talking to another customer. 😤 I went inside and delivered the key to who I thought was the service manager who turned out to be the NO SERVICE manager. I explained the situation of how I was abandoned by the salesman I was working with for another customer. He tried to defend his salesman. I was not having it. Under no circumstances is it appropriate to leave a customer you have been working with to help someone else, especially when there are other salesman on the lot. Totally unacceptable. I will never work with a salesman at Overturf besides Kirby Mathews if ever.

My wife and I recently purchased a used Fiat 500L from Overturf Motors. Larry Riggs was the salesman that greeted us, and answered all my wifes questions. It was going to be her car so she was the one making the decisions that day. Larry was very pleasant and let us test drive all 3 cars that had made her short list. We also received a very fair price for her trade-in, and we would definitely buy from them again.

Heather Howell is irreplaceable! She is smart articulate & very well versed in the Service Department.

I got my first car at Overturf Kia just last month in June! My experience was a fantastic one and exceeded all of my expectations. Gordon Meyers was a charismatic salesman who happily informed me about my vehicle, the area, and went out of his way to make things easier for us. My experience was surprisingly smooth, stress free, and I was out before noon. :D

Very good service, we needed keys for a vehicle purchased from someone else. They treated us well and gave us a good price.

It isb the bybest

My experience at Overturf was great. Everyone was friendly and all seemed to have answers to my questions. Our salesman Steve Robertson was excellent. He really puts his customers first. I enjoyed my experience so much I even referred a friend and she bought a car from him. I cant say much about the other salesman but if you need a car I would suggest Steve Robertson to help you. He knows what he is talking about and if he doesnt have an answer he will find out! Thank you Steve and the Overturf crew!

I love VW and Audi, but they don’t sell Audi there anymore. The salespeople were respectful, and not particularly pushy, but they don’t seem to know their product ranges very well. They really acted like they didn’t care whether we bought a car or not.

My husband & I just bought a 2019 VW Atlas R Line & we love it! Great service & great prices! I highly recommend buying your next car from them, they will go above & beyond to work with you & treat you right & fair! Definitely the best car dealership Ive ever gotten a car from! Update.......My husband and I just got a new 2020 VW Atlas Cross Sport and again we got treated right and never even thought of going anywhere else to purchase our new car. Our salesman was Frank Valle and he took the time to go over everything with us but with no pressure and just a pleasure to work with!

Great service

Had a lawn caretaker blowing leaf clippings and rocks onto my motorcycle and my Girlfriends newly serviced and very poorly cleaned car before the grass was blown onto it. The service department thinks their work is worth wayyy too much. Not worth coming here.

Stopped at the dealership just to obtain some information - and left with a new car. All thanks to the sales staff, Rick Smith and managers Don Baer and Mark Neely. I did not think that a car purchase could end up in tears of laughter but thanks to translation issues with my German relatives, it turned out to be a truly funny and highly satisfying sales experience, (thank you Rick). My needs were clearly identified and we could soon agree on the terms. Everyone at Overturf was professional, courteous and knowledgeable. Thank you to all who helped clarify the technological mysteries of new cars - it was instructive and useful. I look forward to our future association.

Larry worked with me on the 2016 Golf R to finance it for a price that worked best for me and got me approved in one day! The management helped out by getting all the paperwork done before we even showed up so all we had to do was sign and drive. Hes very knowledgeable about luxury, affordability and what everyone wants from a car, a great fit! When I called about the Golf R he got right onto helping me out and giving me details of the car. I had already done lots of research about the model over the years, but he was spot on. By the time we were handed the keys we not only got a new goto salesman, but gained a friend.

Wonderful service. Fast, on time and vehicle comes back to you better than when you brought it to them.

This rating is for the service dept. Their inability to communicate effectively, Their professionalism on doing what they said they were going do was lacking to the point where it did not exist.The upside to their shortcoming in communication and following through with what they say. Is to just start, change and do better.Treat people with the service that you would want your self. That way you start getting better results.

We recently bought a 2016 KIA Forte and love it! Our salesperson, Doyle, walked around with us (even while it was raining) and showed us 4 or 5 used cars. We drove the Forte and liked it! We had a great experience there and would go back any day to buy another car! Thanks Overturf!!

We dealt with Larry Riggs and he gave us excellent service. He is more than just a salesman. He takes the time to listen to what you are looking for and he works for the customer. He even stayed late until the deal was done.

Told my sales consultant Kirby what I was interested in. I had visited multiple times prior to the call that lead to a most incredible buy. Kirby was always glad to see me as I was to see him with no sale pressure at all during my visits. He and his sales partner Frank were professional and easy to work with as was the sales manager. Great car buying experience, awesome car and value!

Heather, in Service dept. is fantastic to work with! Always great service at Overturf. They were able to schedule my needed service in less than a week. Other shops were a month to get an appointment. Thanks Overturf!

The guys at Overturf were incredibly helpful and accommodating. Steven Robertson went above and beyond to get me exactly the car I wanted even though it was located elsewhere in Washington. Not having to go on a road trip just to buy a car really saved me a lot of hassle and expense. I told him he would be my hero if he could make it happen so I guess Steven is my hero! Thanks for everything!

We purchased a 2017 Audi Q7 recently from Overturf Motors and we were pleased with the process. Finding a Q7 that met our requirements was not easy as there is a lack of supply at this time. We searched all dealerships in the state and Overturf had the one we wanted. We visited the dealership to inspect the vehicle and there was no high pressure salesmanship. In fact we completed the negotiation via email which was perfect for us since we live 80 miles from there. Our salesperson, Jen, was very patient and understanding and most importantly completely transparent during the process. She spent a lot of time with us going over the bells and whistles included with this luxury SUV. And they gave us a fair value for our trade in. Thanks Jen and thanks Overturf Motors we are very happy with our purchase.

Byron was great, as well as, the whole staff. He was patient, not pushy, made me feel comfortable.

Only had to have the transmission oil changed on my 2012 Kia Sportage @ 125K. This has been the BEST car I have ever owned (and have had plenty). Never had a Check Engine light and its easy to work on. Customer service here is A+. Nice people!

Their customer service is totally awesome! Makes buying a new car a great experience! Thank you to Brad Stewart and the rest of the crew there.

Great experience overall Heather in service dept took good care of us

Although I did not buy a car from here, the customer service was great that we received. Not your pushy dealership. Can definitely be refreshing you have been out all day dealing with the other type of dealership mentality.

My husband and I recently went to test drive a vehicle we had been admiring. We were so impressed with the lack of high pressure and the friendly staff and cleanliness of the dealership that we ended up purchasing the vehicle that day. We have now switched our loyalty to Overturf!

Larry Riggs is amazing. Whole process was quick, easy and fun! I won’t buy from anyone but Larry. Thanks for a fantastic experience, we love our new truck!!!

Average Play Savage prices average cars some really nice cars but way out of my price League

Been to them twice for service on my Jetta and they’re great.

Our second time purchasing a vehicle. The experience was fantastic. Frank Valle has been our sales person and very honest no pressure.

I brought my Audi in for repairs and was charged $2000 even though I asked them not to go above $1000 worth of repairs. Then, on top of that, they told me they couldnt fix the problem. I took the car to Meyers Auto and they completely fixed the car for a fraction of the price and told me that Overturfs had installed a pump in backwards and that was probably what was causing the issues.Overall I was shocked by the poor service, dishonesty, and lack of accountability. In fact, last I checked Overturfs wasnt even certified by the Better Business Bureau.