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Masterpiece Jewelers
126, 5822, 12220 Atlantic Blvd, Jacksonville, FL 32225, United States
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Masterpiece Jewelers

Comments
De
Review №1

This was an awesome jeweler & watch repair. Other repair shop said no way but this repair shop said we can & they did. Fixed my favorite watch. Highly recommend.

La
Review №2

I brought in my own stone, and the owner made a show stopping ring with it, he is very skilled at what he does, I would recommend his work to anyone who wants quality work.!

Ch
Review №3

They were quick and efficient at changing my watch battery.

Be
Review №4

Mr. Arguello was very professional and courteous. He repaired the items that I brought in a timely manner. I had dealt with him before and I highly recommend this business as they do excellent work!

Na
Review №5

Resized a ring for me. Did a wonderful job, great customer service. Would highly recommend.

be
Review №6

Amazing customer service and repair prices. if you have watches to repair i highly recommend this place. fast and friendly

Da
Review №7

Fast, kind service. Got my watch batteries replaced and an old bracelet cleaned. Prices are great as well. Will be back for some more jewelry repairs.

pa
Review №8

Love this Jeweler! Always personable and friendly!Prices are spot on whether you’re buying or selling!Honest and professional. Thank you!

Ri
Review №9

In this era, Im sure most patrons like to feel welcome, valued, and taken care of to some degree. At this point, customer service/satisfaction is important. Ive been to this location I would like to say 5 times within the last two years.Im face to face on average with at least 150 ppl a month at my place of business, and see my guest once maybe twice a year. Ironically, I remember most of them. Again, customer service is important and I like my guest to feel valued when they visit.I cant say the same thing for this place. First time I visited was June of 2016 to have my wifes engagement ring appraised. I ended up going a few more times in 2017 and ended up purchasing my wife and I s weddings bands (about $1500.00).During the last payment/pick up for our wedding bands I would have liked to have felt at least a little welcome/valued but this gentleman still did not recognize me. I picked up our rings and instead of purchasing a set of diamond earrings for my wife from there, I went to Jared and purchased a set of rose gold diamond solitaire earrings. I solely went to another place because of how I felt walking out of this store.Like my patronage did not matter, thank for you money sir, goodbyeLastly, today I was passing by and figured I would stop to have my ring cleaned (I was in the area, I purchased from here, why not get a free cleaning. Since I was there I asked them do an inspection on my band.I started asking questions about maintenance and how often I should have the ring inspected. He begins to tell me that I should have it inspected at least twice a year and asks me with a confused face if I purchased my ring from him. I smirked (not surprised obviously) and said yea. He tells me that all of my diamonds are loose and his jewelry comes with a 1 year warranty. Im about 18 months from my purchase date, so obviously not covered.It would have been nice to know about maintenance care/upkeep and warranty information. Thanks for the 1/2 off discount but Id rather go somewhere else and pay full price. Probably Jared since they make their guests feel welcome, valued, appreciated, and provide adequate information at time of purchase. Take notes man....

AJ
Review №10

Clean, professional, and just classy as hell. They really made us feel like we were wanted there. I even asked some stupid questions just to see how they would react. Yeah... I know, kind of a bad thing to do, but they were just perfect, and not a single feeling of impatience. Highly recommend these guys for watch repair.

Ra
Review №11

Great Customer service owner very friendly 👍

Ra
Review №12

Went there today had broke two off my chains was here visiting from down south said I was leaving the next day even though he was close the next day he still repaired them thanks again

Ra
Review №13

Phenomenal service at a great price! Right away I was struck by how neat and clean this place was, because most of the jewelry/ watch repair shops Ive been to are not! I brought in a few watches and a broken necklace and they fixed both watches tremendously fast, and set me up with a quality, new necklace chain for about the price it would cost to fix. So I walked out with everything taken care of in a matter of minutes.They were very friendly and happy to help, and even gave me a one year warranty on their work. I highly recommend this place and will definitely be back! :)

Jo
Review №14

Great place. Super nice and down to earth people working there. Turns out I put the battery in the wrong way. Oops!

Jo
Review №15

Very nice people and fast service.

Me
Review №16

Extremely impressed with the work they did on my rings! Great customer service, too. Highly recommend !

Ch
Review №17

The owner very helpful and polite, friendly and honest service....thank you

Sa
Review №18

Very nice. A clean and orderly store. Very helpful.

Ha
Review №19

Great jewelry store!

Ri
Review №20

I needed a new battery for my watch and he did it for me in a couple of minutes. He was very friendly and knowledgeable and charged about as much as the battery would have cost if I did it myself.

Wi
Review №21

I came in 20 mins before closingThe very kind lady had BOTH watches resized for me within 15 minsVery good service. 100% recommended 👌🏼

Ma
Review №22

Nice guys in there. They changed my watch battery in a matter of minutes despite being busy.

Pa
Review №23

Aaron, the owner, has done several jewelry repairs, along with a custom job, for me. Great quality and done on time.

Na
Review №24

Super friendly and fast repair!

Ch
Review №25

Great experience every visit.

Mo
Review №26

N/ A

Information
6 Photos
26 Comments
4.8 Rating
  • Address:126, 5822, 12220 Atlantic Blvd, Jacksonville, FL 32225, United States
  • Site:http://masterpiecejeweler.com/
  • Phone:+1 904-379-9959
Categories
  • Jewelry repair service
  • Diamond buyer
  • Jeweler
  • Watch repair service
Working hours
  • Monday:11am–6pm
  • Tuesday:11am–6pm
  • Wednesday:11am–6pm
  • Thursday:11am–6pm
  • Friday:11am–4pm
  • Saturday:Closed
  • Sunday:Closed
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