Customer service has gone way down. Took my car in on Tuesday for an oil change (after leaving a month prior, without them acknowledging the recall problems - they just sent me on my way) - my car completely broke down, on my vacation 2 days later- OUT OF TOWN!! I had to get it towed to a Hyundai in Orlando that kept it there for 5 WEEKS... and now a month later Cassatt finds a Coolant hose leak from something Orlandos mechanics did wrong. Everyone is playing the blame game and a week later no one will return my calls and Im in a gas guzzler Jeep rental because no one can tell me whats wrong or what the status is on my car. Very disappointing.Everyone is very good at apologizing right away but NEVER helps! You will get 100 Im so sorry and let me check on that and have them call you back. I heard this all week as I called to check on my vehicle. They just asked me to wait while they disappear for 10 minutes at a time and come back with no answers. Im on my 2nd hyundai from this dealership and the service has gone down down down... I love the cars but the service department from this dealership is lacking...

Rob is the man. Its tough to find a vehicle nowadays. I called rob because Jacksonville seemed to have better inventory than the dealers in Miami. So I was planning a trip to look at some cars in the area.Rob couldnt find me what I wanted new. But got me a 6 month old certified pre-owned and I was able to save a few bucks from paying ful MSRP on a brand new one. Rob always got back to me in a timely fashion and help me understand the process and what I needed to do. He helped me secure my dream car, and a few days later, I flew in and being a the professional that he is, he picked me up at the airport after a fresh detailing. I didnt even need to test drive. On the ride to the dealer he explained all the features of the vehicle. Other than the miles, I could not tellthe car wasnt brand new. If you need a vehicle and are looking to buy from a professional. Go see Rob Torrence. Out of all the cars I purchased before. I never had a better experience.

I’ve bought a lot of vehicles from a lot of different dealerships, and this was one of the absolute best experiences I’ve had purchasing a vehicle. They were very upfront about everything which I believe is very important. This was the first time I didn’t even bother to haggle on price. I went to another dealership a few days prior and that dealership gave me an initial offer price of $36K for the vehicle, including trade/tax/tag/title/etc. When I came to Westside, they put an initial offer price of $31K for the EXACT same vehicle, including fees, which included an amazing warranty that I couldn’t even get at the other dealership.100% if I ever buy a Hyundai or Genesis I will contact Westside first. Also, I live in Savannah so I drove 2 hours to work with them and I’m glad I did.

Very helpful people worked with us. Impressed with their knowledge. Would recommend dealership to everyone.

I bought 2 cars from this dealership and I recommend them every chance I can. They definitely work to get you in the car you want and their service department is exceptional.

I was hopeless to buy my first car! I was working on my credit score for this but I havent found better rates and an excellent customer service elsewhere. Especially Austin Chesse, a super dedicated salesperson concerned with meeting our expectations. Im so glad with my car!

I highly recommend westside hyundai, we had a blowout on the highway heading up north, not only did the dealer recommend a local tow truck for us, but they expedited our service visit to be asap in order to get us back on the road once the service was rendered. I appreciate all of the team work showed from the service rep all the way down to the technicians working on the car. Westside Hyundai ROCKS!!!

I went in for service since my car broke down and was assigned to Pat. She was amazing and Im sure she treats everyone like family! Good family she likes! Lol If you have a maintenance issue, I highly recommend you go see Pat! Would have gave 20 stars but thats not an option.

I found searching for a car at this time of COVID unlike anything I have experienced in my many years of car buying. Many dealer ads do not even come close to what they are actually selling the car for...and we are not talking about simply adding tax and tag. Thank you to Westside Hyundai and to Ricky for knowing his products, for being willing to get answers on what he didnt know (I ask a lot of questions) and to Deven for being so upfront and clear with the numbers and, again, so knowledgeable of his products. Across multiple manufacturers and their dealerships, I could not find individuals as gracious and prepared to help as I did at Westside Hyundai.I had a difficult experience here a couple of years ago when gathering information for a prospective purchase. When I saw such a major change in attitude and professionalism, I asked about staffing. The people with whom I dealt and the GM have all come in sense that time. The change in attitude and the customer orientation is amazing and remarkable and worthy enough for me to take the time to leave this review.

Went there today for my oil change and tire rotation. After the service was done they came with a list of things to be fixed. I decided to do an alignment as suggested. As I left I could tell my tires were not balanced or rotated,in fact I pulled over to a gas station and saw the new tire I bought two months ago in the same spot..so how were my tires balanced and rotated? I immediately called back and spoke to the service person Rick and he advised we didnt think it needed to be changed until another oil changed. So my question is isnt that what I asked for and nor did you discuss your decision with me the car owner. Then I was asked if I could come back sometime next week. No Im going out of town today which is why I had a 745a apt and sat here waiting for my car and I should come back when I asked this to be done up front. So now I have to go else where to get a balance and rotation and delay my departure of my road trip. Very inconsiderate and not proper service,I will be going to another hyundai dealer or find a mechanic all around. Just makes you think did they change my oil?

Service was excellent. Would definitely recommend this dealership for service on your vehicle

Bought a new car 🚗. Matt Long was the most sincere and kind sales person I have ever worked with.

Staff to service, a wonderful experience. Great customer care.

Loving my Hyundai Kona and Westside Hyundai. I didnt buy my car here, but I take it here for service because of its convenience. They do a great job and the service personnel are always very friendly. I like my Kona so much I dont plan on trading it in. But I do want the next step up in addition to it. I think its the Tucson. But anyway when I do eventually buy it, I will definitely considering buying it from Westside Hyundai.

Very easy and efficient process for service on cars. I made an appointment online for an oil change and took my car in the morning of and was greeted by a service woman named Ellen who was very helpful. Once she got all my info she offered to call me a Lyft so I didnt have to wait there for my car and even called me a lyft back to Hyundai when my car was ready to be picked up. Although my car needed more than an oil change there was no pressure to add on services and recieved a complimentary car wash and vaccum. I would recommend you go here if you need any service done on your Hyundai!!

I brought my vehicle in because it showed signs that the catalytic converter was clogged for a second time in 2 years. It was replaced. When I went to pick up the car the motor was knocking. I brought it to their attention. Hyundai corporate offered the motor but I had to pay for labor. The dealership wouldnt work with me on that. I paid the labor. When I went to pick up the car all 4 wheels had curb rash that wasnt there before. The mechanic said he doesnt remember seeing damage on the wheels when he took them off. After 2 weeks Westside Hyundai will only cover the cost of 1 wheel to be repaired.

I was helped by Gil and Amber while searching for a new car. They were professional and courteous throughout the entire process.They helped me find the right vehicle for my needs and I couldnt be happier with my purchase. I would recommend this dealership to all my family and friends in the future. Five stars all the way!

Excellent Customer serviceThey especially pay attention to detail s both big and small.I drove from Dallas Texas to Westside Hyundai due to the Great prices and the Excellent customer service.

Rick and Jonathan as well as the entire staff were EXCELLENT an did a Bang Up job on my vehicle!See you next time! Happy CustomerMs. Bryan

Rick Adams from service was exceptional. Very courteous, friendly and responsive. I went to Westside after visiting another Hyundai dealer in Orange Park, and hands down, this service department is way more attentive and professional. Thanks for changing the engine in my car.

Buying my car was a great experience. Chris was incredible and so was the management team. I couldnt be happier!

Great service department and friendly staff . I went in for an oil change, tire rotation, and recall fix and the service was fantastic . Will definitely be back .

I stopped by recently and was impressed with the people, and show room.

On a Wednesday I took my wife in to test drive a 2021 Sonata N-line. I had read about the trim and was intrigued. My wife loved it and bought it. Four days later I was back looking to buy myself a 2021 Veloster N. We were always treated with respect and never felt pressured. Our time restraints were respected and we feel like we got a great deal. To anyone who hasn’t driven a Hyundai in years (like myself) go drive an “N” or “N-line” version of their vehicles, you’ll be impressed!!! Special thanks to Rich, Keavaughn, Devon and Greg. I apologize there was one other manager whose name I cannot remember, gentleman with a beard.

All i have to say is they are putting me in a 2021 Electra loaded smart car. The sales reps were very attentive

Just purchased a 2021 Hyundai Santa Fe SEL with the incredible help of Norberto and Deven! I came in, wanting to test drive, told Norberto up front that it was only a test drive, we had a killer deal set up down south but I had never driven a Hyundai and wanted to see if it was something I would like. (I actually came here after being turned down at Hyundai Orange Park for a test drive) Norberto had no problem with this, we went on a test drive and after falling in love with the Santa Fe, helped me get the SAME DEAL without having to drive the 5 hours to get the original one! They bent over backwards to track down one in the color we wanted on top of, working with our negative equity from our previous car, and got us driving home in our new family car so fast! Between Deven and Norberto, we are so impressed with Westside Hyundai, we will be recommending them to all! Still mind blown at how simple and easy they made our process, and honestly so in love with my new car! Thank you so much guys!

Purchased a truck from here, had electrical problems in less then two weeks called to see if I can get it checked out or if there was a sister dealership I could take it to. No response, or call back. 3 rd week of having it the transmission started skipping or changing funny. Called about returning the truck. Had to wait another 1 1/2 weeks to get it towed back to jacksonville. To turn it back in. Dropped it off, they waited more than a month to let the lender know that the truck was at the dealership. The lender called looking for the truck, since I informed them of the problems and issues I was having before the first payment was even due. They still did not let them know that they had the truck until after the time to reverse the agreement had passed. Shady, real shady.

Westside Hyundai was a good place to buy and Sherman Cooley was the best car salesman! He made sure I was completely satisfied with everything before heading to finance. The staff was so friendly and very informative about the cars. I was very happy with the overall process of buying my car!!

First time car buyer at 21! I came to this dealership directly after leaving another Hyundai Dealership... lets just say the other dealership was not straightforward when it came to prices and included services. Amber came outside to greet me and my grandparents. I am so thankful to have had Amber be apart of my first time car buying experience. I have raved about her to all of my friends and will continue to do so. Amber made the process very easy and put everything in laymans terms for me. She taught me a lot and I hope she gets her 3rd (4th?) employee of the month award for being so amazing!

Scammers👎🏽 Don’t get your hopes up high and spend your money here... After a couple days they’re going to call you for the car back and give you hell🤦🏽‍♀️10/10 Would not recommend... Amber does the dirty work for them then hide her face😡just DONT GO HERE

I went to Westside Hyndai because I had heard good things about the cars and wanted to just check them out. This was the first time I had shopped for a car on my own and the salesman made it a very pleasant experience. No pressure, just all the information I needed to make an informed decision. The vehicle is great and I am loving it!!

I have a 2015 Hyundai sonata and I get my routine maintenance There at the service department which where I got my car at in as doing my own physical work to the car I see that the mechanics tore off my under tarp of my car which covers the transmission and engine Screws are still in the foundation while the tarp is not even a Attached they tore my stuff up at this place and overcharged me for yearswent there 12/29/2019 the detail guy let it rain in my car causing electrical problems but the new service director wanted nothing to do with me.. Mr.Shermon did his best to help me. i appreciate him alot.

Im very upset with my last recent visit there and especially if you have recalls on any of the cars between years 15 to 19 please check into the clas action lawsuits and claims i love Hyundai on my second car with them butt service and courtesy have went very down and im disappointed.

What a great experience. Sherman was so polite, knowledgeable about the car I was considering purchasing & patient with my questions. Very nice young man. The finance advisor was super also & very knowledgeable. You could tell he knew what he was doing & made it quick & easy to finance. Thank you both of you. I would recommend Westside Hyundai to everyone.

Overall, their prices were lower than most dealerships. The trade-in value was reasonable and there was not a lot of back and forth. I give the dealership 4 stars but I give my salesperson, Cornell, FIVE big stars. He was great! No pressure. He asked the right questions and listened to the things I wanted out of a vehicle. I would buy from him again.

Don’t honor your timeVery bad service!!!Never back to westside I did a mistake when I make appointment onlineNext time I will make dealer next to my home

I went looking for a truck and thats what I bought. Sherman Cooley was one of the best salesman I ever had. He was very patient with me and help find what I was looking for. His customer service is awesome and I recommend him to everyone I know looking for a new ride. Also Hyundai has a great team as well. They will get the job done. Sherman I will be looking you up for my next purchase.😊

Purchased a vehicle here yesterday, Amber was my sales person she was absolutely wonderful, very patient and knowledgeable. The entire process was easy and i am very happy. I would definitely recommend that you ask for her.

If you want a car don’t go to them they scamming people

The absolute worst car dealership I have set foot in... they will take the full price of the vehicle and keep possession of the vehicle and funds while lying to you about the status of your new vehicle. Biggest joke and most poorly managed business I have ever seen! Don’t waste your time, stay clear of this scam business!!!

My Experience today was absolutely amazing!! Justin was an outstanding Sales Guy ..I always like someone that’s gonna shoot you straight and not beat around the bush!! And not waist my time ...he kept us on the up and up the whole time !! And then the finance guy Joseph was the icing on the cake ..He was Great I can’t even began to talk about him !! Ive purchased many cars 1 being from here in the past and my experience was never made so smoothly as this time because of the 2 of those 2 great guys !! Please keep them both I’m definitely gonna refer my friends !

I had the best customer service Westside Hyundai they were very friendly took care of my car in a timely manner and I would go back I would actually refer a friend also

Daniel and the rest of the staff made buying our new car the easiest and enjoyable experiences Ive ever had with a dealership. If you need a vehicle please give these folks a try. You wont regret it!

What can I say. Sherman and the team WERE EXCELLENT. He educated me on my options and he even offered me water. I highly recommend purchasing a car here with Sherman. The dealership management Josh and finance manager Joseph were AWESOME too! I will be back... I am thinking Genesis GV80..... Thanks Sherman for the great experience. Glad to had purchased my first foreign car from you!!!!!!

Markiest McCoy was so professional and helpful in helping us find the perfect car to fit the needs in all aspects !! Highly recommend asking for him directly if you visit !!

Very good service salesman was very helpful would recommend him to anybody .

I want to say thanks to Ms Angel my service advisor she was awesome and to the Mechanic Mr Miguel was awesome also because of you my baby is bck on the rd and running great anytime I need a repair I will definitely be back to see you all. From Lillian Sippio

I went in and was treated well by everyone. They did what other dealerships couldnt. They got me approved for a car!

Rick provided me with excellent service and the facilities were nice and clean and the atmosphere was very friendly and courteous.

Josh and Devon did a great job helping me and my wife pick out our new Palisade! Easy process and friendly staff made this a great experience. My vehicle was ready to go when I pulled up and finance moved swiftly to get us signed up and on the road, absolutely recommend Westside Hyundai!

2/23/21 brought my Elantra to Hyundai service center on the westside cassat Ave. I would like a manager to contact .me. I ASK FOR ONE,NO ONE WOULD .give me a name or allow me to speak to anyone. My service person was Angel..

No stars the concierge service was horrible the guy who checked me in didnt even acknowledge me when I drove he stood and was talking on his phone as if I wasnt even there. I went inside to inquire about checking in the receptionist referred me back to him. I go back over to him and he ignore me as if Im not their so I ask are you gonna check me he replies oh you wanna check in you saw me drive up. Oh but you to busy on phone to help me. I may start going to any Hyundai dealer for service. 2 encounters with him...bluh!!

They were great as was my Sales Rep, Justin. I am so happy with my new car! I am pregnant and due to the pandemic had no interest in going to dealerships. We worked out everything over the phone and my new car was delivered to me and they picked up my trade. They took all extra precautions to ensure my safety and I greatly appreciate that.

Sherman and Josh were wonderful sales associates. They were patient and explained everything thoroughly to my family and I. Im glad I bought my first car through them and I would definitely recommend working with them for future car purchases! The staff is cheerful and pleasant and they greet everyone with a smile. 11/10

Great experience!! Excellent customer service; very professional, efficient & everyone is very kind! Jaylon was exceptionally courteous & a very polite young man! Highly recommend this dealership!!

Great Dealership! Devon Abbott and Josh Angenend are absolutely the best when it comes to getting a deal done. This is our 2nd car in two years and we will definitely be back. Thank you for the great service!!

This was one of the best experiences I’ve ever had when it comes down to choosing what car I wanted. I didn’t think I was going to leave a car the same day but that happened to change. All from the help of the wonderful people at Westside Hyundai dealership. Trust me they won’t let you down whatever you need help with they will make sure you get. I promise you won’t leave out the sane way you came in.

Got a Great deal! Want to thank Amber Dennard, she was great, The car was for my daughter and I live in central Florida. We did 95% of the transaction by text which included financing and a trade in. Amber and her sales manager also helped us maximize all the rebates we could use which lowered the monthly payments. So how good was my deal? The sales manger From another Jacksonville Hyundai dealer texted me that he would beat any deal by $750.00. I sent him the quote from Westside! His answer, they cant sell the car for that, and when my daughter goes to pick it up the price will go up. HE WAS WRONG! Thanks again

Had an oil change done on my Genesis. In and out on time. And helped me out with an unrelated follow up issue the next day. I appreciate the extra effort to keep a customer happy!

Listen I will recommend Tavaris to anyone looking for a vehicle. He made us feel like we were more than just a deal. The entire process was seamless and amazing! Richard in finance also ROCKED! I have ZERO complaints about this business!

GREAT TEAM at Westside Hyundai!!!! Theyve taken great care of any of my needs from my looking at the vehicles to purchase, through the process, to driving off the lot. All my maintenance needs are also looked after and taken care of as needed and required.

Very friendly, knowledgeable staff.

The salesman Richard Jackson, was excellent. The best salesman Ive ever had the pleasure of dealing with. Everyone was friendly and very helpful. The finance man was great too. Thanks for your service. Ill truly recommend Richard to my friends.

Sherman helped me buy my car. I found him to be courteous, knowledgeable, and very professional. I also found Josh to be extremely helpful. I would definitely use work with Sherman and use this dealership again.

Very smooth and easy transaction on my 5.0 Genesis Sedan. Tavares was my sales guy and he did a fantastic job. Great dealership all around. Highly recommended.

“Sharp” means lemon.

5 stars.

Devin and Richard are the bomb!!! Come see them for a great deal very knowledgeable. I would recommend anyone come check out Westide Hyundai. Keep up the great work guys!!

My name is Kaitlin and I recently purchased a 2019 Ford Explorer. I put my request in at 11pm and the next morning at 9am, Sherman was calling to schedule my appointment! It was the fastest and best car buying experience ever.I work and own a couple of different businesses and don’t have a lot of free time. Sherman had the car up front and on the lot ready for me to drive when I got there and once we determined trade value of my vehicle, I was able to leave and go to work while Sherman and his team finished up processing my paperwork. He brought everything to me and I signed everything, including an extended 90k mile and warranty option, and drove off with my dream suv. Thank you making the process smooth and simple!

Amber was awesome at offering the best deal and working with my dad and I. The process was quick and easy! Definitely recommend Westside Hyundai

Great buying experience. I highly recommend going with Westside Hyundai. They explain everything from start to finish. Everyone there is knowledgeable and willing to go above and beyond to find the right car for you. Our salesman, Daniel, was amazing from the start. He was never pushy, understood our needs and found exactly what we wanted. I would highly recommend him and his team! We will definitely refer anyone we know that are looking to buy a car to Westside Hyundai.

I was very satisfied with Sherman when I went to purchase a vehicle from Westside Hyundai. He came out and help me right away and that was a Big plus for me and thats what made me say yes to the deal of purchase. I would refer him to anyone who is looking to purchase another vehicle anytime.

Just purchased my 2017 Hyundai Tucson and I love it. Quality car at a reasonable price. This is the third car I have purchased in my life and this was by far the easiest experience I have ever had. My salesman Deven was very patient and detailed would definitely go back for my upgrade.

Everyone is friendly and does the job well. Fair service prices. We will continue to bring our cars in for service.

If I could give them a zero I would. The lady Kelly who did checked my car in was not personal at all. She left my car running for ten minutes with all my windows down and AC wide open. I did not like their attitude. They really needs to do some training with their service team. They don’t have no compassion for what they do.

Great place to go I didnt get hassled by the salesman too much we work some deals into our satisfied and I love my new vehicle its a well clean facility at Westside Hyundai thank you very much to all all the workers and the facility sincerely mr. Tommy Rosado

I had a very pleasant experience at this establishment! Deven and Mr. Joe were the absolute best to work with. They were both very informative and patient with me, I never felt pressured once working with them. Til this day even after closing the deal, Deven and Mr. Joe continue to make sure I’m satisfied. They are the epitome of exceptional customer service. If y’all ever do business with this company be sure to ask for those two! Thanks guys!

Walter Pannel sold me my Sante Fe, excellent experience! 1st positive car dealership experience and try it, I bet you won’t be disappointed,Highly recommend Westside Hyuandi on Cassatt ask for Walter Pannel.Shoutout to the finance team.

This was the best car purchasing experience I’ve ever had. My salesman, Deven Abbot, was outstanding! He was very friendly and welcoming which made the experience very easy. Deven has an in-depth knowledge of his vehicles and can answer any questions you may have. The rest of the staff are just as friendly as Deven and Walter in finance is great! I went in looking for a reliable daily to get me to and from one of the local hospitals. I left with a beautiful Genesis G70. Came in around 3:30pm on a Saturday and was driving away just after 7pm. Ask for Deven. You won’t be sorry. Highly recommend visiting here first. It’ll be your first and last stop.

If you want to purchase a car from a dealership that is honest, fair, and respectful, then Westside Hyundai should be your first and last stop. Every single person my fiancée and I interacted with went above and beyond to ensure that we had the best purchasing experience, and we did! We got an amazing deal on a brand new vehicle, and their customer service is A1. Their professionalism is unmatched, and you won’t find better people in the business. Big thanks to everyone at Westside Hyundai for taking such great care of us!

I feel like I was robbed from the service department. I was charged quite a bit ore than I was quoted with no addition work done, in fact, the problems werent all fixed when I told that they were. Alex gave me a lot of attitude when I asked why the cost was so much more than he quoted me. He told me that I was wrong and that he told me that he quoted me correctly, but that I should have been charged more. My wife and I have had problems with the service department at this location for about 7 years now. The only reason that we go here is that unfortunately it is the only dealership that is not 30 minutes away

I had a very warm and pleasant experience with Westide Hyundai, the staff was very friendly and welcoming. My salesman Richard Jackson, was very professional and took good care of me. I would recommend anyone to visit Westside when looking for a new/used vehicle. Check Richard out hes a great salesman and will take care of you.

The Hyundai service center is the best. They are friendly, thorough,and call when something unexpected turns up. Best of all, they picked up my car and worked on it and brought it back to my house. It was sparkling clean, inside and out. Thank you service center!!

I brought in our Hyundai to have a recall completed on the seat belt pretensioner.The woman service writer in the service lane was friendly, helpful, and quickly wrote-up our car.She offered the complimentary car wash to me, and I chose to take it.After she took our car around back, I found a seat in the service waiting room. The room is large, clean, and with plenty of seats. It has a vending machine, men’s and women’s restrooms, free coffee, 2 massage chairs (I didn’t use it, but I think they were free), and free trail mix, which was quite tasty. The televisions are large and high-definition.Once I sat down in the waiting room, it was almost exactly one hour until they came and got me that our car was ready. I signed the papers at the desk, and was on my way. The free car wash was pretty effective; the exterior looked a lot better.I highly recommend Westside Hyundai for all your Hyundai needs!

Great experience. Purchased a vehicle from this dealership. The staff were very friendly. Deven made the sale and the entire deal very smooth and made sure that we were satisfied and taken care of through out the process. No hidden fees with them!

It took 2 hrs for a simple oil change especially when i was the very first customer and with an appointment. Other people came after me and they completed their oil changes before mine. What good is making an appointment. I could do four oil changes in that time

Daniel was exceptional and knowledgeable about the vehicles is selling, the whole sales experience was exceptional, thank you!

Sherman was my salesman. He was new but very professional. He was not afraid to ask questions if he did not know the answer. He listened to what I wanted and made it happen.The whole experience was pleasant, from Sherman to the sales manager all the way to finance.We usually shop at OP Hyundai but Westside Hyundai may of gained new customers.Thank you for the excellent service!

Excellent salesmen. He was courteous and was not pushy.

Received very nice greeting/reception. Lobby area extremely customer friendly. I had bottled water, snacks and a massage in the massage chair while my vehicle was being serviced. The price was exactly what they said when I checked out. And my car was immaculate. I cant think of one single thing that would improve my experience. From beginning to end, the people there were so nice and professional. They said what they meant and meant what they said. The conversation we had showed me how much they care about me as a customer. The initial greeting fellow even asked me to pull my car up so he wouldnt ding my door when he opened it. And it only got better from there. When I think of Westside Hyundai, this one saying will always pop into my mind.... Just like it did the day I was there. People dont care how much you know until they know how much you care. Thank you for the best experience and top quality employees. What a testimony to your commitment to excellent customer service!!

I was impressed with my experience at Westside Hyundai. I went in to have my car serviced. The customer rep was professional and prompt. The fees werent as high as I expected. The massage chair wasnt so bad either😊

Very little haggling, great friendly staff. Believe I got a good deal on a good car! Overall quite satisfied! Would recommend!

Worst experience ever.One lie after another.They didnt fix my car I was overcharged.Never go to westside hyundai.They should lose there dealership for abuseing customers.After inspecting my car I found a wrench left under the hood.I dont even think the work was finished.

I arrived at Westside Hyundai at 2:55pm my appointment was scheduled at 3pm. I’ve been sitting here waiting in the customer lounge. I approach the lady at the checkout at 4:25 to ask do you know how much longer it’ll be before my car is done. I tell her it’s been an hour and a half, instead of trying to help me she says I’ve known some customers that waited 2 to 3 hours for a oil change sometimes even longer. Now when I arrived in there were only 2 other customers waiting in the lobby and there now long gone. After talking with the lady at the desk she tells that she’ll make a over head page for Kelly to come. Kelly did eventually come to the checkout counter but not because she heard her name being called over head. I talk with Kelly at 4:35 and she tells me that she’s going to go check on my car.Kelly walks back in the customer lounge at 4:53 she’s helping another customer. I catch before she’s about to walk out of the door to ask her did you ever check on my car. Judging by the puzzled look she gave me before she answered the question she had forgotten. Kelly comes back in at 5:02 and let’s me know that it’s almost ready. I understand that sometimes as a business we lack on certain things whether it’s customers service or just time management. But if you’re mechanics are running behind at least let the customer know that you’re expecting longer than usual wait times before there car goes to service. So at least I can say you know what I waited here for more than 2 hours but at least I was informed in the beginning. And it would have given me a better chance to plan out my day. But now I’ve been inconvenience by missing my other appointment. And my car wasn’t done until 5:56pm. I’ve waited 3 hours for an oil change.

We recently purchased a 2020 Hyundai Elantra and the process could not have been any smoother! From start to finish, our sales rep, Ricky Borges, was on top of everything without being pushy. He worked with us and we did everything online including applying for the car loan. Ricky dropped off the Elantra to our home, (about an hour away from the dealership), signed all the documents outside in the summer heat (due to COVID) and then drove our trade in back to the dealership. This is the 4th Hyundai we have purchased and by far the least stressful transaction ever! Thank you Ricky! You are the best!!

Buying at Hyundai was the best place for my family and I. We love our new ridem

GREAT WORK PAULA WILLIAMS AS USUAL!!

My experience at Westside Hyundai was excellent. I really appreciated the fine customer service and the professionalism that the entire staff had. My wife and I could not have been happier with the service that we received the staff was warm knowledgeable and professional and I thank all of you.

I was on my trip back home toTampa from North Carolina when my check engine light began flashing. After a call to Westside Hyundai, I was able to bring my Sonata limping in. I was created by the service representative, Sharon Norman. She took all of my info & got a technician working on the car immediately. They found the vehicle needed a software download to repair the problem. After a short test drive, they got the car back to me & I was out of the dealership within 45 minutes of arriving. This dealership has an outstanding service department. Sharon & the technician went above & beyond to get me back on my trip back to Tampa. I wish they both worked a the dealership in Wesley Chapel near my home.

Just went there to look at a Kia Sportage. Car was priced great, Sherman’s customer service was awesome, and didn’t feel pressured to buy the car right then and there at all. I would definitely recommend this dealership.