Did not use the service, but the communication with Ms. Chris to get me in for an appointment was courteous and professional.

Took my wife’s 2009 Mercedes C Class to get worked on after taking it to several shops in Jacksonville and I must say if you have a Benz or Lexus check these guys out! Great service and they are fast. Prices aren’t too bad either…will be bringing my other Benz here if I ever need work done

I have only had FANTASTIC service here, this was the second time my car needed repair, Kriss and Tom are incredible, Toms unreal ability to diagnose, communicate and repair are second to none . I got better service here than I got from Mercedes Benz In San Diego! Top notch!Trust them with your Benz, they will OVER DELIVER every time!Wonderful shop!!!!

Quick and excellent service very courteous and reasonable I will always bring my car back here

Love this Ive been coming here for a few yearsGreat mechanic work everytime😀

Great service for a great price. Super friendly and very knowledgeable about Mercedes!

Herndon s Automotive is the best in town. Their work is dependable, price is fair and the people are great

Was greeted and welcomed to the facility. Tom was my service writer and got my car in and on the lift in less than a half hour. Problem was diagnosed and parts and costs were given. Will go back in 48 hours after parts arrive and have repairs made. After safety inspection and COVID wipe down by Kriss I was on my way. Very professional and fair pricing!

Like it very much. Drive my car 20 miles each way to get to their garage while passing several other garages

I moved to Jax from Atlanta, leaving behind excellent service at RBM. The dealers here aren’t as good. A friend recommended Herndon’s and they are fantastic. Factory trained, fully equipped and above all honest.I have 3 Mercedes and they service then all. Finding an honest and good mechanic when you move is as important finding a doctor and dentist. If you have a MB, look no further.

Made a appointment with a nice gentleman over the phone last Friday for Monday morning . I showed up but the attitude I received from the lady upfront was “VERY” unnecessary so I left.

Mercedes-Benz experts. Just like the dealer just no attitude and inflated prices for service. A high recomendation

Always a pleasant experience at Herndons.

Phenomenal service, work and pricing!

Look no further for your MB needs. Unbeatable prices and honest repair work.

Outstanding Service! I dropped off my C250 for service. Tom was excellent.He was kind, thorough and straight forward. When I picked it up, Chris went over everything they found and was great at answering any questions. An incredible experience. Highly recommend for your M-B needs!

Always provides excellent service at an affordable price

Very impressed👍🏾

VERY UNPROFESSIONAL! I was a faithful customer until I was refused service and was told from the “owner” that they “refuse to service my car and I should seek somewhere else” after they did not want to correct a problem in which occurred shortly after they serviced my car, which left me paying hundreds of dollars elsewhere! Never have I felt more insulted as a paying customer! I will NEVER recommend this company to anyone nor give them a dime EVER! This has been the worst and the last experience I have had with this company!

Very caring, sensible, affordable . They would give very detail diagnosis and would charge very reasonably. They provide very gentle advise and dont push on things. The owner is very professional.

Amazing, high quality service! They go above and beyond! I needed a part that was going to take a month to get. They called around to their contacts and were able to get the part in less than a week when most places wouldve just waited. Being I have an older model diesel, they still took the time and care they wouldve with any other car. You can tell when you speak with them that they care and are passionate about what they do. Not to mention, they arent gonna beat you in the head with the price. They are extremely reasonable.

I call request a price for a transmission service. First the lady who answered didnt know that AMG is Mercedes,second she ask for my number cause she couldnt give me price for transmission service. When I told if can call back she hung up on me.. If that is how the treat future customer I definitely will not be going there

Always the best service! They are super nice and helpful. Always take the time to answer any questions you have without the feeling of being rushed. All around excellent. I would never take Mercedes to any other place.

My daughter takes her Mercedes there, less expensive then dealership, they service Mercedes, good mechanics

I have been going to Herndons for years to service my car - they are the best 👌 They do excellent work and are very honest about parts and labor costs. I wont take my car anywhere else!

They are my go to mechanics. Fair prices for excellent service on high end cars. Very reliable!!!

These are the greatest people I know, automotively speaking. They were referred to me by a friend when I purchased my first Mercedes. The are honest and straightforward - I have recommended them to so many people since I entrusted them with the care of my car.Absolutely recommend them with the highest regard.

Excellent service at a fair price. Wonderful people with whi h to work.

Great service very knowledgeable about all aspects of Mercedes Benz. Awesome people.

I had been to many Mercedes repair services in IL, FL, GA but this is the best of all. They are honest, they tell the truth about your car and they do job that really needs to be done to keep car on the road. They do not tag on other items like typical repair service people.

All I wanted was a Tire Rotation and the lady tells me they dont work on Buicks cause theyre too busy! Its a Tire Rotation! You take the tires off, switch them and put them back on! How hard is that on Any vehicle! 😑

Nicest people to do business with! Very honest and reasonable.

Great job on my mercedes e350 helped us out and was alot better and cheaper than the dealer worked great with my ext warranty company will bring my mercedes here for everything

I have a seven year old bmw that herndons has taken care of for years never had a problem and the work has been over and beyond expectations

Amazing customer service!! Make you feel right at home

I called and told them, namely kriss, that I had an older 300d and that it needed battery assistance to start, because of the glow plugs, which she said was fine. I drop off my car, and they call me frantically the next day while Im at work. i call them the next morning and they rudely tell me that the keys werent there and so on. I had them check again, and they wake my up at 7 in the morning the following day. this is four days later, and they ask if it has trouble starting. I said the glow plugs are super dirty, which is partly why i Brought it in in the first place, to have the slots reemed out, and they call back an hour later and tell me it needs a glow plug relay and that the car is beyond what they work on, after I brought it down, empahsized that it needed lots of love, and all I wanted was a an overview of my issues. They wouldnt even bother to start it. They Obviously didnt pay attention to what I was saying, and wouldnt even fufill thier obligation. On top of it all, the lady is a rude b*&^%$. They suck, go somewhere else that has customer service. THEY SUCK.

WE have used Herndons for years and have always enjoyed the atmosphere and appreciated the quality of the work.No better place for care of your Mercedes.

Same service as the Dealership, but 60% less than greedy Krauts. Only possible alternative for cars out of warranty.

The best. Honest, dependable and incredibly trustworthy

The owner is very rude. The way she talked to me was very uncalled for and I hope she really do not treat potential customers like that in the future.

Very polite attitudes, and for a automotive repair shop it’s very clean!!!!

Quality people; quality service.

The best

Awesome

My first time there, friendly and professional. Great service at a very fair price.Ive found the Mercedes specialist for me.Pleased!!