Brilliant car buying experience! Straightforward pricing online, over the phone and in person. Zach (sales) was great and over the top accommodating! Charles (finance) made you feel like you were life long friends by the end of the process. Even tho my purchase was late at night (we finished well after closing time) and being registered out of state, it was as smooth as could be. Thanks guys!

Don’t bother wasting your time with this dealership. I highly recommend going across the river and using a different Volkswagen dealership. The way they run and operate is not customer based and will take your money and run. I purchased a certified used vehicle in June within two weeks it was in the shop for electrical issues And like clockwork the vehicle was back in every two weeks with the same issues if not more and that continued on for about two months before more major safety issues started coming up with the vehicle. Although the sales manager agreed to take the car back and give us a vehicle that was suitable and comparable by size and price, they then came back with a $33,000 car and then later came back with a brand new $32,000 car ( multiple times after being told no) which was 10 grand over what the original car was worth. In order to get my vehicle fixed properly where my time or my money wasn’t being wasted, I had to go across the river and Take my business to a different dealership that actually knew how to fix my vehicle and didn’t want to waste my time.

Took my vw atlas in for 80k routine maintenance. They gave me a coupon and changed my battery with a 5 year warranty. Quick and easy dealership service experience compared to what we have experienced with other dealers it was amazing! Mo did a great job communicating with me and getting my vehicle out in time for my scheduled closing appt. Highly recommend! Go see Mo!

I came to this dealership to buy a used car but left purchasing a new jetta they gave me what I believe was more than fair of a trade in on my current car. (1,500 more than what I asked for) and gave me what I believe was a very fair price on a new car. If you’re in the market for a Volkswagen come here and make sure you ask for Mark Herrera! He was extremely friendly and made the car buying experience not stressful. Truly the guy deserves a promotion.

Overall a great experience because we drove away in a brand new 2022 Taos. Our sales guy was Leo Galeas, although very young he done everything in his power to get us this nice ride. Very good guy to work with!! We came in on Sunday when they opened and didnt leave until around 5 pm. Took way too long in my opinion and they failed to get all the adhesive off the car left from the shipping wraps but it took me about 20 min to remove it myself at home. I couldve left the car with them and came back Monday and picked it up but I didnt want to wait. We enjoyed our experience but bring your lunch!

Zack, Charles and Will were very helpful during the buying process. I will buy my next vehicle at a Hanania dealership without hesitation.

Chad was phenomenal ….. he wasn’t pushy, and along with Will found the perfect vehicle for me and my kids. I gave them a number and they matched it, without going over that number. They also gave me more than a fair amount on my trade in.The finance guy was even better, I got a great warranty and still remained in my budget! I even hit a snag and they waited and held my car for me until I could fix the snag! I am now driving a safer, more reliable and much more attractive vehicle!I couldn’t be happier.

I live in Virginia and cars are hard to come by if you are looking for a specific model with specific features. I found what I wanted at VW Orange Park in Jacksonville. I worked with Hamlet who was great through the entire process. I flew in on a Saturday so I had time to drive the car back to VA. Test drove the car and had an issue which was fixed even though it took awhile. Other than the wait the experience was great.

Just an update on the vehicle I bought there and took them a month to get it fixed they took a month so that I wouldnt be able to return it within the days of the contract . Why??? Because the car has several frame damage and they knew it !! When I call them they said that they have nothing to do with it ! Whatch out for these people! ! Never have I ever dealt with people like that not even in the lowest of the lowest dealerships.

Staff is friendly. But I just lost all my trust in Volkswagen I still making payments on my Jetta and today I went to run a diagnostic on my car because is consuming to much oil they say the oil consumption from my car, no check engine light and no other light whatsoever on on my car. I have two options get a new engine replacement 10,000 dollars or trade in the car. I think is not fair volkswagen, dont buy volkswagen auto-zone employee are telling me there are people with the same problem to much oil consumption be careful when you chose your volkswagen and don’t end up disappointed this is not intended to hurt anyone but inform people what to expect

Volkswagen of Orange Park is an outstanding dealership. Mark Herrera and the entire management team are professional, knowledgeable, easy to work with and always offer fair deals without high pressure sales tactics. I am a 10+ year loyal customer and will continue to remain so. Thank you for making the car buying experience transparent, efficient, convenient, and pleasant.

I’ve had my car serviced here before and will keep coming back. As always, the experience is great. The staff is friendly and the waiting area is comfortable.

Just bought a brand new 2021 Tiguan and already have had 2 major issues with the starter having to be replaced and a fuel gauge issue on a 4 month old car. When I come back in to see if I can replace the car, I am told I would need to pay almost $200 more a month and sorry we have no incentives. If you want to be treated well and work with common sense, look elsewhere.

Joseph in service is great! Easy, fast and very courteous. I gave a great experience at Orange Park VW!

Natalee was amazing! She placed a high priority on my service needs communicating effectively from start to finish. She even gave great restaurant recommendations while I waited. For those reasons alone I will always use this dealership for my Volkswagen service needs.

We had a great experience at VW OP. Mark was our sales guy and he was very professional and make the entire experience very east. I highly recommend them!

In a very stressful stage in my life right now this was by far the best experience I have had buying a car. What’s usually a very stressful and time consuming purchase was a breeze. The entire team was amazing from the salesman, to the fiancé manager, to the cashier! The general manager goes above and beyond to make sure that you will get the best experience possible. If you are looking to purchase a vehicle this is where you want to go!

I had an appointment to see Freddy at this location about a new Tiguan. He was extremely helpful and knowledgeable through the entire process. He listened to what I wanted and I got exactly that! Also, the Manager Holloway is a numbers whiz and master negotiator. He stayed on the phone and worked out just what I asked for. Thank you guys!

Everything went just great. Douglas was first class salesman I highly recommend this dealership

We cannot say enough about the service received at O.P. Volkswagen. Natalie was our service writer and throughout the entire time our car was being repaired, she called me or sent emails verifying everything. She understood the importance of needing our car back by a certain day and came through. Everyone we talked to there was very nice, not hurried to talk to you and took time to explain things. And our car is performing great now.

Every time I have had to deal with this dealership it has been an absolute nightmare. They are always short staffed and I have had to bring my 2020 Jetta in several times for the same problems. Today I had an appointment for an oil change and they said it would be a 2 hour wait because they are short staffed. There has been 6 different service managers in a year of dealing with these jokers. My first 2 oil changes were included with my new car and that is the only reason Im here now. After today I will drive wherever I need to to go to another dealership for any of my cars needs. Very dissatisfied with the lack of service and integrity from this dealership.

Very kind, helpful and accommodating staff. Had my daughters car repaired and back to us within two days. I love that they text you the repair options and let you make a decision without getting pressured. Would definitely recommend.

Really honest and easy to work with.

Orange Park is my favourite place to get my VeeDub serviced. I cant think of going anywhere else. Even when things go wrong they make it right.

We had an amazing experience at this location. Everyone was super experience and profesional.We worked with Lucas to help us find the right car for us, and then directly with Mark and he was there to help us with all the details, purchase, etc. Mark was extremely pleasant and helped us close the deal on our Atlas. He spend over 5 hours working with us, and was super patient explained everything we asked. I recommend VW @ Orange park for sure. Specially Mark Herrera.

Happy that they through in a wash and vacuum, and the attendant that help process me was very pleasant. My only complaint is the length of time it took for the service.

The service staff are super friendly. Jospeh was ontop of keeping me updated on my 2020 Tiguan. He is very knowledgeable to which was great. ( I’ve been to many vw dealers that had no idea) natalee was amazing. Very personable and easy to deal with she was fast checking me in and getting my Tiguan back to service. They actually listen to you. I have ceramic coating they new right away to not wash it before I even asked. I gave 4 stars only because they are not great at calling you back at all.

Horrible disappointment we had been promised our deal was complete after 2 days and even paid the down payment only to be told it was miscommunication between sales and finance. The bank had approved it but was going to be a big loser for the dealership. The following day the deal was accepted and we took delivery. Not many dealerships would have owned up to the mistake and make it right at their expense.

Great experience with Service Dpt. At VW of Orange Park. Friendly customer service and I felt comfortable knowing my vehicle was getting quality work done. Thank you for all the help and quick service!

Other then the nice sales person I have nothing positive to say not only did they screw up my paperwork they couldn’t call me back to tell me I had to go to the dealership to handle the problem And take time out of my work day to get answersI DO NOT RECOMMEND THIS PLACE I REPEAT I DO NOT RECOMMENDi have had my car for a month and the problems are still not handledVery poor customer service

Absolutely, now if I could just get my wife in a car, it would be terrific... But, your staff were incredibly respectful, and helpful, and thats very much a big deal because she has stage 4 cancer, and up front asked for no gimmicks or beating around the bush . And we left graciously, and appreciative, for the respect and our time being validated, I without a doubt, will be coming back to get our vehicle from u, without a doubt.. Thank You and God Bless...

Joseph was super helpful. The service was quick and they fixed the problem.

GSM told me I could only buy the car if I financed through them even thought I had a pre-approval through my bank. Also the sales rep wouldn’t return my calls and declined every call from me for a week straight

Great staff and Great selection of vehicles. I recommend them

Mark - My Salesman and Holloway - The Closer!What a phenomenal experience from start to finish. Great job gentlemen!

Recently gave my car here for servicing my car needed to be in there for a longer period of time because of the excessive recalls and it needing a wiring harness..... they never provided me with a loaner car because “all there loaner vehicles are taken” so unprofessional

*Update*Although my buying experience was Great. Afterwards have been VERY DISAPPOINTING! I was promised by Ian (The Manager) a remote start to be installed in my vehicle. Nothing was put in writing, however, I was just told he would be in later the next day and he would take care of getting it schedule and give me a call. Also, right in front of me he confirmed my info and phone number with Mark (my salesman). It’s been over 3 weeks and after calling multiple times, leaving VM’s, leaving messages with the receptionist and speaking with my salesman. I have yet to get this completed. I guess the warm and fuzzies/Great experience is only when you’re purchasing the vehicle. They don’t care what they promise afterwards. It’s how you’re treated afterwards that really matters to me. Very Disappointing, I will get my Next Tiguan from another VW dealer.I had an absolute AMAZING experience here. Mark Herrera and Ian Barnett were very kind, he listened to my concerns and what I wanted in a vehicle and got me in the car of my dreams. I walked in wanting the GMC Terrain they had on the lot and left with a VW Tiguan. If you visit this location you will NOT be disappointed. They definately aim to please

Completely and utterly disappointed with this dealership. I have been a loyal customer of VW for years but this location doesn’t try to help you in a timely manner. They won’t pay off your trade in a timely manner as well. No urgency and customer satisfaction is not their priority. I do not recommend

All the folks I came in contact with from Tony in internet sales, JD in sales, & Charles in financing were great. Not pushy & very friendly. I hate going to dealerships because it’s always so unpleasant and no one likes to play the dealing game. No games here. Just good people doing a good job taking care of customers.

Joseph was extremely helpful throughout the entire process 👏🏼

Purchased 2 vehicles in a year and a half from here. The second one the actually went and found for us at a different dealership. Great sales and service department :)

I wish I could tipe 0 star. It’s been 3 weeks and they are still “working” on fixing my car that I bought from them. Don’t buy from them if you are expecting to walk out with a vehicle that functions. I’ve been very patient but it’s about time to make my first payment and I haven’t seen the vehicle that I payed half on down payment.

Leo kept us informed on everything we needed or wanted to know and did great at finding exactly what we wanted at the right price. I definitely recommend working with him

I recently bought a VW from Ian Barnett at VW of Orange Park. The purchase process was simple, thorough, and hassle free. I would highly recommend purchasing a vehicle from VW of Orange Park!

Made an appointment online which was very easy and more convenient. Surprisingly one waa available next day with plenty of time slot options. Once I arrived for my service Maurice helped me sign in, handled everything professionally and even added a car wash which was great. It was my first visit to this service department and I the service was Awesome. I waited 2 hours but wasnt a big deal as I planned for at least 2, so worked out perfectly!

Worst dealer experience ever do not trust them! Put a deposit on a car booked a flight 1,000 miles away and they sold the car on me. Couldn’t get anyone on the phone had to call 30 times or more. Absolute scumbags! Stay away!

I just bought a 2018 Tiguan at Volkswagen of Orange Park and cannot begin to sing their praises enough for the amazing customer service I received. My credit wasnt the best and I was upside down with my previous car and didnt believe I could get into a new car. Chris the manager, Niko my salesman and Woody who did my financing, went beyond the call of duty to get me an interest rate and monthly payment that got me into a wonderful new vehicle. No pushiness, no lies, no judgments...I filled out the application online, sent them my ID and deposit and they delivered my brand new car. Now I call that white glove service that you dont get anymore - ANYWHERE. If you want amazing service ask for Chris the manager and Niko the salesman. You wont be disappointed. Oh and my car is absolutely beautiful car with all the safety features I was looking for and drives like a dream. I cant be happier.

Very good experience. These people are very friendly, but most importantly we felt they were straight and honest with us. I will proudly recommend them to my friends.

The service team here are amazing!

Joseph was attentive and handled my service issues promptly. All my concerns were addressed. Very satisfied with my service experience.

There are many wonderful sales associates at this Volkswagen Dealership. It made purchasing our car a true pleasure... Lucas was outstanding! Grateful for him and everyone who helped us.

I bought a car and 3 months later no title. Theres an issue with the title. Its against the law to sell a car you dont actually own or have the title to. zero stars, buyer beware, stay away! Horrible customer service. There are no humans to talk to. Good luck getting a message returned! STAY AWAY!!

I bought my VW Atlas at this dealership on Dec 31st of 2020. I instantly fell in love with its Pacific Blue Color and the dealer installed BaseCamp body styling components that are supposed to “give your Atlas a bold new overland look that’s designed to thrill on sight.” The install of the trim had some issues and though it did take a few tries to make it perfect, the GM, Will Locklear, was beyond professional, kind, friendly, and understanding. While the work was being done, he accommodated our family of 6 in a loaner car so our life was uninterrupted and kept me informed on a daily basis of its progress. Though some of you may have read my previous review and saw the rough start we had, Will Locklear single handedly made up for all of the issues and completely has regained my trust and loyalty. I can now confidently state I’m back in love with VW of OP. 😄

At first I had an amazing experience sales people were extremely friendly. I bought a used car, the very next day it started having issues and now has to be repaired out of pocket because its not covered under warranty. Its ridiculous to sell a used car you know has issues. Unfortunately for me the car was sold as is. Would not recommend buying a used car from this dealership.

Came in knowing what I wanted a 2021 VW Jetta SEL and 0% financing! They went above and beyond all expectations and thanks to Tony (Sales Manager) for a long exhausted 3 months of texting, emails, and calling to keep in touch. Although I was offered the 0% it was for 60 months only but got 1.9% @ 72 and got exactly where I had budgeted myself for in monthly payments! Thanks to a professional staff and I will get my car serviced there as well!!!!!! Best experience ever!

WORST EXPERIENCE EVER..this company and all of Hanania groups are the worst. would never buy a car from them again.1st- the sales man hassles you until you get there to look at cars.2nd- Sells cars without proper safty inspection. Car wouldnt drive over 70 miles a hour on I-95 which is extremely dangerous.3rd- Sales manner claims he is trying to help find a different car, but wants more money for that different car.4th- The General Manager Will L. should of never of been turned into a manger. He is very RUDE and doesnt look at you when you are talking. Has the worst attitude I have ever experienced. This guy printed the sold as is paper at my wife, ignoring everything she had just said. Then gets a attitude when you call him out in his EXTREMELY RUDE ATTITUDE. This guy does not belong in customer service industry at alloh, dont ever try to call and get help over the phone all you get is the run around evertime..

I always come here for regular maintenance as the service here is fantastic. My service appointment was prompt and smooth as per usual, however absolutely none of the staff wore masks. As someone with a jeopardized immune system and family with autoimmune issues I felt as if the staff could care less about the health and safety of their customers or each other. This was most certainly proven by the constant interaction between maskless employees and their patrons. In a city where a mask mandate is in place, the staff seems to hold a mutual disregard for the safety of each other and their customers.

Very refreshing to have a pleasant car sales experience. No high pressure sales tactics, Mark H. was super friendly, helpful, and polite. I would gladly buy another vehicle from him!

Went there last night n they were nice people, not pushy at all.I have to change my review...They are not paying my trade in off and Im being hounded by chrysler financial, and already took a hit on my credit.... Ive been calling everyday I spoke to Charles a month ago and he said people were working from home and that he was going to handle it, but still nothing and now wont even return my calls..... Im a truck driver and was unable to go up there, but will be tomorrow.....Do not trade your car at this location this is turning out to be a nightmare!

Will and Julio made the process so simple. They truly treated myself and my father with respect. There was no haggling for a deal, they were upfront and transparent with pricing and did everything in their power to help us find a vehicle that we were happy with and within our budget. Could not be more thrilled to be a VW of Orange Park customer and LOVE my new vehicle! Highly recommend this team and dealership!

I had to get an oil change for my VW Tiguan. I didnt have an appointment, but was welcomed by Natalie with a smile. She was very helpful and explained each step of the process. To top it off, they washed my car andIt looked new when I drove off the lot. I obviously recommend this dealership to get your service.

I just purchased a vehicle from this dealership (cash purchase)! Within 5 hours of the purchase the car broke down 😡! Here we are 24hr later, I have been told several times about the general manager being the individual to handle the situation and yet the individual is never there (at least not when I need to speak to him)! At this point I want a refund and the individuals that I have spoken with are telling me that I can’t have one...unfortunately I believe this is going to have to escalate to a legal matter because I no longer want the car and certainly don’t trust them to repair any issues with the car that they had in several for a week longer than what they said they would for it to come out and still break down! I am extremely disappointed in this whole experience! Ps. The number given for the General Manager doesn’t even work! If a battle is what they want then a battle is certainly what they will get!!

I had to have my car towed to the service department of Volkswagen of Orange Park and they said I wouldn’t get it back for approximately two days. On 1/15/21 they emailed me the report of everything that was wrong after I had called almost five times that day just to see if they had gotten to it. I decided to respond by email “only do my oil change on top of the diagnostic and cleaning the oil in my engine” because I honestly couldn’t afford everything at that point. When we got to the dealership, I needed my car that day so it couldn’t stay any longer but a man named Joseph Yirak told me that since I didn’t get two leaks fixed the cost for labor was $408 which is coincidentally the exact same price as the leaks put together. Which took the total I was looking to pay according to the emailed paperwork with only $40 labor fees from approximately $316 to $505. My brother owns a BMW and they have NEVER charged him $400 for “labor.” This service department took it upon themselves to add that absurd amount into my receipt simply because I told them just do my oil change. I needed my car ASAP and now I’m going to be behind on bills and other things simply because I needed my transportation and I wasn’t offered a courtesy car or anything so I ended up taking off of work the following day. Once a family member called to see why they did that, they said bring it back and we’ll refund you the 170 and take care of the leaks. Once we got there the story flipped AGAIN instead of a refund they wanted MORE money. I will forever and always direct any and everyone I know or come in contact with that has or wants a Volkswagen to get out of it as quickly as possible or think about another brand like Toyota, Honda, or Hyundai. I will NEVER go to this dealership because they retaliate if you don’t spend the money they want you to spend. Also he refused to give me a copy of the paperwork I signed on 1/14/21 when I left my car at the dealership, which stated I’d only be paying 170 for the diagnostic and cleaning and I’m sure $408 in labor is still inconceivable for that. Also when I purchased my car USED I ended up finding out that the price I was paying for it was 11k more than it was actually worth so I guess this place is just one those “rip off everyone you can type dealerships”Sincerely,A soon to be former vw owner

Overcharged for an oil change. $85 for an oil change is just ridiculous because the special 39.95 offer had just expired. Nice, real nice. Enjoy that $85 because it will be the last money I spend in that service department. Yes

Bad experience. Brand new 2021 Atlas model purchased with problems after 6k miles. Service department is clueless and doesn’t have a clue what customer service is. We ended up selling the SUV and never used the prepaid maintenance which the GM refused to refund. So basically stole the money from us with nothing in return.

The service was efficient but the employees are just running a front about using masks or using them properly, they are always taking them off, driving the cars without them, walking inside the building without the mask. The place have masks and hand sanitizer at the front door but many of the employees just dont use them. I felt very uncomfortable and preferred to be outside in the cold to wait for my ride back.

Dropped off my VW for a recall & a couple issues. Mo was very helpful & explained everything very well. So far so good!!

My service experience was quick and easy. Drop-off and pick-up went smoothly, and they were clear about their recommendations for future servicing. I would definitely recommend going to VW of Orange Park.

So when I bought a brand new Tiguan they promise me windows tint for free. Today I came in and they said that they do it only 30 days after you buy the car. When I bought the car nobody told me about this. And also one day I call them with some questions. Still waiting on shop to call me. Thank you vw of orange park

Nice and courteous, thanks Joseph!

Returned a purchase for an over priced transmission fluid. Nothing but empty promises of refunding my money back for about a month now. I was told to talk to the general manager, Will Locklear to fix the issue. Employees including the general manager doesnt seem to know how to call back customers. I live 20 miles away and Ive made more than 6 visits plus phone calls without any resolution. Thank you for wasting my time. Worst VW I have been at.

Incredibly helpful with financing and finding the right option for you. Jose was super friendly and worked worked with me on options within my needs. I would highly recommend going to see Jose if youre in the market for a vehicle.

We do not recommend Volkswagen of Orange Park. My husband talked with Tony, Daniel and Will L. (General Manager)....only promises and lies. They all are well trained to bullying people into buying a car. Do not spend your day there and do not explain different people what you are looking for. They dont care. In my opinion they use dirty sales tactics.Worst experience for us. We left upset, disappointed and angry.

Tried to make an appointment for service yesterday and the receptionist would not put me through to the service department and said the were completely booked. I told her I understood would would still like to make an appointment for their next available appointment. She took my phone number saying someone would call me back by 7 Pm which nobody did.We just purchased my Atlas on Labor Day and it’s already making a weird noise when the steering wheel is turning so I was trying to find out if this is something that should be covered under the warranty but I can’t even talk to the service department. Bad first impression!!

No negotiation, price is price. Mgr. Curt, salesman J.C. very nice. Car looked new but had damaged rear tail light with dents, scratches. No plans to repair. Rest of car perfect. Told it is what it is because it is used.. sold as is $28,500 and wont spend a few dollars to make it perfect?After my review, later was asked to call manager to discuss. Why should I call them? They have all my information including my phone number. If they were really customer friendly and cared they should have called me! Stay away from here. Look at all the bad reviews, they all want you to call the manager. Static reply!

I had an awesome experience here, brought the car in this morning for a weird rattling sound and the techs were able to figure out the problem within minutes of bringing the car in, they then continued to fix it which took less than 15 minutes! They also pointed out a few other things that I should get fixed but they didnt harass me and try to force me to fix today like most dealerships do, which I was was surprised by. I would definitely recommend this dealership and make sure you ask for Kevin if youre going in for service. Will definitely be bringing my GTI back here for any service or warranty work.

Wne there to for service for a key and my other one is saying no key. After calling I have to wait 3 days to get a issue. That is not my fault, but service didnt say pring all keys. Also wants to charge me again to fix this issue that they didnt bother to inform me.. As a veteran I say bad service. If have to pay again will not buy or us Volkswagen service again.

Seems to be a very honest dealership,Everything was done in a timely manner

Purchased 2018 Tiguan...vehicle was nice..traded it in 2 years later and went to dealership to get refund on GAP insurance policy..finance manager said he would handle. 2 months and multiple attempts later to get status or any information at all and they wont respond. All text show read...guess they made their money off me so no longer a priority.

Bought a 20,000 dollar car. 2 days later check engine light came on. Diagnosed it and found a bad O2 sensor. Called to see if they would replace it for me since I just paid 20,000 dollars for the vehicle a couple days prior and was told they cant because it was bought as-is. Also was lied to about interior cosmetic defects I was told they would take care of. Overall the people that work there are liars and d-bags.

Natalee was very polite and professional!

Had a great experience. Everyone was extremely helpful. I definitely recommend going to Mark hes a great salesman.

The worst place to buy a car they sold me a lemon and they had the car in their shop more then i had it i purchased this vehicle less then 30 days ago when i wanted to talk to the owner i got told f* off and the GM WILL stood up and bough up on me and threatened to beat me up they took thier loaner car back and i had to fight with them to get my vehicle back from them now i have a car i cant drive theres is so much more to this horrible horror Volkswagen of orange park put me thew

They take care of their customers and provide top notch ‘white glove’ service. Best in class.

VW of Orange Park staff is awesome. I drove off the lot with the vehicle that I wanted. My Salesman Alec was amazing he made sure that I left happy and helped keep my 3yr old entertained while I was doing the process 😊

Franco and the rest of the Volkswagen team made my first time car buying experience amazing! They greet you as soon as you step foot onto the property and never let you touch a door! Franco helped me find the right car for me while also respecting my budget and safety concerns. Such a great experience!

Service department communication is poor. I bought a brand new 2020 and ended up with scratches on my car that was not there when I dropped it off. Yet they give me excuses about it. My husband and I both worked in auto industry and we know the bs talk. Our car still has a problem with the door because their careless techs. We called left voicemail no return call. I can write longer of the poor service but Ill end it here I do not trust them. I am taking my service to VW in St Augustin which is 35-40 minutes from my home thats how bad this place is.Update 3/5/2021 953am Just picked up our car never heard from this manager who left a comment and our car is still not fixed. We just recorded all the issues with it.

A true Cinderella story... in January of 2020 I was rear ended and due to certain conditions I was considered “at fault”. But God gives his toughest battles to his strongest people! From the accident the car just went down hill and at this point I owed more than what the car was worth. I had been turned down by so many dealerships not because of my credit or even money but because no one wanted to take this car off of my hands as a trade. I was even told by Ford to drive it into a ditch 😢 and come back for a new car. Yesterday, I visited VW and told them “you are my only option” with tears in my eyes. It was literally a mind blowing experience because they did everything in their power to put me in my new car today. I said all of this to say, “YOUR WAIT IS NOT FOR FAILURE ITS JUST PREPARATION FOR GOD’S PLAN.” “Blueberry” 🫐 my 2020 VW Jetta with only 6 miles to start and I am the first and only owner 😍🥰💙💙💙 #VWGirl #VEJettaP.S. I highly recommend VW Orange Park and tell them Ashley B Sent ya 😁 set an appointment with Mark Herrera ‼️

Messaged the dealership asking about better pictures of a vehicle I’m interested in. They kept telling me to look at their website. Again, I asked for interior pictures and a walk around video. I just kept getting the same response, look on the website. THE WEBSITE HAS 4 PICTURES OF A DIRTY EXTERIOR! I would like to say that this was the EXACT car I have been looking for. If they can’t take the time to send pictures, I’d rather keep waiting and look elsewhere for my vehicle.

Left my car at 8am for an oil change + tire rotation and balance. Picked it up at 5pm only to find out all they had done was change the oil. They’ve offered to “make it right”, but this is a huge waste of my timeJuly 2021This time they did everything right, and made it right! Thank you, Moe!

Kevin was extremely helpful and the customer service could not be any better. Great experience.

I bought my new car from this dealership and the day I drove it off the lot and home I noticed some unsettling things. I will say however Noah Grant was the absolute best salesmen I have ever worked with, and was very helpful and did end up getting me into my dream car!!My car had dents from the previous owners that are not being covered. When I returned to speak to them about it the sales manager was very rude, and then the guy who welcomed me when I pulled into the service lane refused to check my car after me asking him to check everything again because they had left my windshield wiper fluid dry. I decided to take my car elsewhere and to discover they left caps of some of my fuels near my engine and such.

Brain King was amazing. He was very knowledgeable of his stock. He also wasnt a pushy sales men. He wanted what was best for me not just to make a sale. The process was smooth. I look forward to do business with them for the long haul.

Great dealership and sales staff was very professional, down to earth, and showed that our business mattered. Chris, Noah, and GM Steve knocked it out of the park. VW of Orange Park maintained their reputation of quality customer service after being gone overseas for 10 years. Great job and look forward to buying another car in the future with you.

Fantastic service, very helpful and friendly staff. Thank you Jose and Ian for the help.

Sales manager Tony and Salesman Chase provided exceptional customer service.

I call the dealership to ask if a car was available they said yes? I took the bus their it took an hour and a half! When I got there they said they had sold the car!

Best car buying experience my wife and I have ever had! Richard Hirsch and everyone else involved with helping us get into our new Tiguan made the whole thing quick and easy! Thank you guys for everything.

Ill provide some feedback, however, I found it interesting that I did not get a response from this dealership until I gave them a low rating online; even after sending a message to the GM.In my buying experience, I felt pressured into signing the dotted line. They gave me the feeling that I was inconveniencing them by taking some time to think about my decision. It was my first car, so I was trying to be very cautious and take it slow. The manager and the guy in the war room were both reluctant to help explain any part of the process. In the war room I had papers shoved in my face with very little explanation and a push to sign. At this point, no big deal, maybe they had a bad day.Fast forward to after the purchase. It took about 4 or 5 months to receive my tags. Was it their fault? Im not sure, but they were definitely not thrilled that I had to call get an additional temp tag two times because those tags had not arrived. They had seemingly zero interest in helping me and not much information on how to help me get those tags or how much longer it might be. I actually received a ticket for expired tags and even that did not seem to spark any fire in them to help a customer out.I cannot even begin to count the number of times I have called this dealership trying to reach someone and have been sent on a loop because no one will answer the phone. Trying to reach the finance department? Good luck. Trying to reach the service department? Nope. Trying to get a response from the GM? Nope. It is a NIGHTMARE having to call your dealership.Fast forward to the time of this review. I have had my oil light come on two separate times. I brought it in to Osteen (Valdosta) and they informed me they are concerned that the oil change that was supposed to be done by Orange Park before I purchased the car, was not actually done, and that I have been driving around on oil that is about 15K miles old. These are not my words, but the service managers words from Osteen. The service manager told me to contact Orange Park and get them to send a detailed service history of what they did at the 40K maintenance mark (around when I purchased the car) to see if they actually performed an oil change at that time.The first time I called Orange Park looking for the service history, I called the service department. The person who finally talked to me, seemed disinterested and annoyed that I was calling. I let him know what I was looking for and he said I have other things I need to do first, then Ill get to it. Clearly Im not a priority. Fine, I get that. I told him I needed it by 10 or 11 AM and asked if he could do that. He said he could and that he would call me back. 11 AM comes and I still have heard nothing. I called again. Put on a loop, couldnt reach the service manager or anyone else. Same person finally answered again. He said they are super busy and would get to it that day. The entire day passes, nothing. Let me be clear, my car was in the shop and they were not able to diagnose the problem and work on the car until Orange Park sent those service records. I needed them so that I had a ride to work the next day. I called first thing the next morning. The same person answered. He told me again he would get to it. Still nothing. I want to also note that I sent a comment to the GM of Orange Park. Nothing.I also want illustrate how easy this task should have been. The service manager at Osteen in Valdosta walked me through the process. Type in the stock number of my car and everything theyve serviced or billed out to that car will show up. Hit print, scan it, and send it right to me. It took all of 60 seconds to do so. It has taken them several business days. But hey, theyre just too busy.It is clear that their customers are not a priority. It is not as if one department experience was good and the other was bad. The sales department experience? Not great. Finance dept? Not great. Service dept? Not great.I finally received some sort of service record for my car, although it was not exactly what I was looking for.

I would recommend them very good.The Staff is great!! They will do their best to satisfy their Customers. I left with a Brand New VW Passat!!