Took 2021 Avalon Hybrid in for 15K warranty maintenance (tire rotation, fluid checks, visual inspection of consumable parts) on 15 September 2021. Was met and briefed by service manager Steve McLendon. He (and his techs) did an excellent job at in-taking the car, placing it under service, keeping me posted during the service visit, and personally finding me in the waiting area and telling me my car was ready for pick up. Steve then went through all the paperwork in a thorough, professional manner. He instilled confidence in me that he cared for my car as much as I do. Steve is a keeper, for sure.Buying a new car that cost more than $30K is a big investment for any family. Being able to trust your car to the maintenance staff at the service facility is paramount. While communications is keep, servicing the vehicle competently and completely (performing all of the specified services) is of the utmost importance. Previous Toyota dealership in Jacksonville, FL was borderline criminal in their demonstrated maintenance incompetence. Pretty sure I have now found a home for my new cars service needs in Arlington Toyota, and specifically Steve.

My truck now turns hard to the right when driving. Was told its a radial pull . Its three months old. I tried to get one set replaced before I bought but was told they were good 6 months to 2 years. Well service guy told me I need new tires Already. Something wrong here

Ian the Uber driver was so nice I wanted to tip him but had no cash on me. Everyone at the dealership was nice an helpful and the new facility was exceptional as well. Keep up the good work! I’m praying Ian got a huge tip that night to make up for mine. Thank you all!

My experience at Arlington Toyota was great as usual. My technician Chauncey Andrews explained to me what was going to be done and that I could text him anytime to find out how things were going. The work was done in a timely fashion.Thanks, Mr Andrews and Arlington Toyota.

I arrived for my 8 am appointment on 8-26-21 and was not checked in by service employee for 20 minutes. They pulled cars from behind me ahead of me. When the service employee greeted me and got me checked in he informed me it would be about 2 hour wait. I was pretty heated since I did have a 8am appointment and wasnt pulled back for 20-25 minutes. I needed the service done so I waited patiently. At the 2 hour mark the service employee comes to me and says theyre behind and they havent started my truck. I asked to be put in a rental due to an appointment I had to get to and he told me he cant do that. I then requested a Manager. He went to search for the manager after I stood there waiting for a few minutes. After another 5 minutes or so another associate asked what I was waiting on. I told her and she said she needed him too. A few minutes later her and the Manager came back. He was not the original manager they was looking for. After explaining my concerns to him he told them to get me into a rental. I needed my carseat out of my truck. We get back there and theres 4 associates beginning to work on my truck. I said by the time I get my seat out and put in the rental and paperwork for rental I might as well wait for it. They assured me they could get done with it in 25-30 minutes so I waited. Needless to say this was by far the worst experience I have ever had at a dealership. The overall check-in process is a complete mess and I should have just left when they pulled up the first car from behind me. I was there 3 hours for an oil change, tire rotation and the checklist they do. I was really expecting the manager to come back and at least offer to comp my next oil change or % off future service to try and keep me as a customer but I guess they dont need loyal customers. I will drive the extra 35-45 minutes to go to the dealer across town from now on.

I bought my car here and the sales man Erhan Ardic was awesome. I got my first service done with them free and they made it a breeze even though I was a walk in! dropped my car off friday at 5:30 and it was ready to be picked up at 8 AM the next day! Highly recommend!

Had a 1:00 appointment for a oil change.Apparently they were overbooked. I prepaid for a maintenance plan when I bought my car. The service tech never gave me updates, I had to find him. 2.5 hours in he said, they had to order a filter. 3 hrs later he said 20 more minutes my car to be done an hour later he was gone. I found another tech to give me an update and I hot my car. 3.5 hours for a oil change is ridiculous!

Had a 2pm service for oil change and tire rotation. Arrived at 130ish at dealership . It’s now 350pm and my car is still not done . This is my first tim here but I hope future visit are better . This delay caused me to miss appointment I had scheduled in my truck . Everyone deserve a second chance right ? All staff were professional but timing was not good

I have used Arlington Toyota many years. I had a 1:00 appt. All they did was check fluids and wheel alignment. I was told the mechanics are running a little late. It may not be ready until 3:00 pm. I agreed and said Ill wait. At 4:00 pm, I asked about my car. Was told still working on it. I did not get my car until 4:45. It was mentioned that its very hot and therefore men are working slower. I think that the new building where mechanics service cars should be just as comfortable and cool as the office of the managers and sales people. Mechanic are very important. It does not do much to help customers if their mechanic is working under awful conditions. Thank you

The staff is always nice and friendly and professional. I feel that I can trust you to do what is needed for my vehicle. Thank you. I appreciate you guys. Do you service other vehicles other than Toyota?

My tires were rotated. The service was fast and efficient! No payment due. Thank you!

Ive been coming to Arlington Toyota for over 15 years. While there has been some bumps due to a change in management and staffing I knew the quality of service and the customer service attitude would return the customer-centric service that keeps me as loyal. My recent service was fairly routine - I get my car service 6 months as recommended. My service advisor, Rande Kristianson, was super. He brought to my attention an issue with my vehicle which I didnt agree. My tone and my demeanor was clearly raging, but he handled the situation very professionally. He de-escalated my anger and situation, and simply resolve the problem calmly and professionally. Kudos!! to him. It is for this and similar reasons while I have remain a loyal customer at this location. It is convenient to my home, but customer service wins over convenience any day for me. The facility was recently upgraded and looks great. It provides a comforting feeling and relaxing atmosphere. Now my task is to get the service advisors to provide the customers with status update every hour (or so) if the maintenance period is unknown.

Everything was good for the most part…price of quoted timing cover repair was crazy expensive. Went elsewhere for the repair.

Great experience! I made my appointment online. When I pulled up they got me checked in immediately; oil change and inspection done in about an hour. Very comfortable and big waiting area for me to hang out while they serviced my car.

Arlington Toyota has been our place to buy and service cars for many years!!! Mike Sandelyn is the reason why I keep going back for service at this dealership. He explains things in an easy to understand manner and is always pleasant and professional. Rick Doran has also been extremely helpful when we have purchased cars there. The new set up in the service area lets you be safe as well as comfortable during this pandemic. They even put up a tent/ cover so we can sit outside if that makes us more comfortable. Thanks to them for making it a very good experience!

Highly professional staff took great care of me and my Highlander. Derrin is a wonderful person to deal with and the dealership is overall very well maintained, which is mirrored in the great mechanical work they provide. Thank you for such amazing service.

I dealt with Chauncey in the service center and Brandon in the rental department. Both men were extremely professional, knowledgeable about their jobs, and expedient at getting me processed through the system. Fantastic service, would absolutely return here just to deal with either of these gentlemen again.

I went for routine maintenance. They were very efficient and professional and sent texts to update on status. It took the exact amount of time they said it would. Although I waited they offered a free Uber service which would be great if I had not had time to wait.

Dealership has WiFi issues. Probably mostly employees that should be working but definitely not. If they didn’t use the automated car wash and they used regular compressed air when they overinflated my tires; it’s got a sticker for nitrogen only. This should have been an easy ⭐️ ⭐️⭐️⭐️⭐️ but it’s a 3 with cause.

I arrived a little early, it was very busy but Steve took his time with me, explaining what service would be performed on my vehicle. I waited in a beautiful lobby and was offered coffee or water. My vehicle was finished a half hour earlier than expected! I Highly recommend Arlington Toyota!

The check in was quick and easy. The service advisor gave me an estimated time of completion that was accurate. I was contacted when the service was complete, then I picked up my truck. This was one of the best automotive maintenance experiences of my life.

Staff very friendly and professional. 5000 mile service completed in a timely manner. It would have been nice if they did complimentary interior vacuuming and or wash. My last car with Mercedes they did but overall satisfied with the service.Mary Fields

Excellent communication- always kept me apprised of status of what was an extensive mechanicalRebuild of a 300,000 mile land cruiser. Very knowledgeable team. Buttoned up.

Went in due to recall regarding my fuel pump. Was there as soon as it opened and was advised it would take all day, but my car was completed and ready within 4 hours. Very efficient and prompt service. My service coordinator - Jose was very polite and communicated with me effectively.

I found the service department very honest and forthcoming which isn’t usually the case at dealerships. There was no pressure or sales pitch, they were courteous and took the time to explain things. I definitely recommend them.

Easy in … easy out. First service for my new Highlander, got in quickly and out in under the promised time. Everyone nice and professional and the new waiting area is much nicer and larger than the old one. Good WiFi so I was able to sit and worked on my laptop while I waited.

I had an appointment at 9:40 for an oil change and tire rotation while I was there they told me that my battery was weak but it was under warranty so they would go ahead and replace it if it was OK I said yes. I was there 3 1/2 hours for that to get done. Finally at 1 PM I had to ask them to pull my car and bring it around no matter where it was because I had an appointment at 1:30 and I had to leave. At that time I was made aware that they had not had a chance to change the battery yet. I’m really not sure what the purpose of an appointment is if simple services as that are going to take 3 1/2 hours. I am new to the area and I wasn’t sure which Toyota dealer to use to service my car. I now have learned that it will not be your dealership.

8am appointment for routine maintenance and was told it would be 1.5 hours (for oil change, tire rotation and cabin filter replacement). It took nearly 3 hours and at no time was there an update from the advisor on the status. I had to ask for an update. At 2 hours, I was told 10 more minutes which then took another 30. I expected at least a complimentary car wash like ALL other car dealerships offer but that didnt happen. This dealership is like a machine and just moves cars in and out without a customer focus.

I thought once they moved into the new facility the service dept. would improve but it does not appear it has. Had a 10AM service appointment for an oil change and tire rotation and it took 2 hours.

Decided to wait. 2pm appointment. Showed up 30 minutes early. Told an hour. Took almost 3 hours. For an oil change. Tried to leave at the 2 hour point. Don’t tell a client it’s going to take an hour then waste 2 hours of their time. It’s disrespectful assuming my time is okay to waste.

I love the technology they use to keep me updated on my vehicle service. The place is spotless. Enjoyed my wait time

We came in for routine service. Mike Sandelin, our advisor, always does a great job. Professional, knowledgeable, honest!!! He’s a big reason why we have been with Arlington Toyota over 15 years

I had an appointment for a recall service @ 3:40 pm. At the time, I asked if they could do their complimentary quick check on my Prius. At 5:40, I was told the service was “almost done,” but they might not be able to do the checkup due to the time of day and shortage of staff. A half hour or so later, the car was done, but only a quick over was done. That wasn’t really the issue as much as a 2 hour wait for the recall service.Staff were courteous and the waiting room was pleasant.

Service was timely and efficient. No complaints.

Super friendly and FAST! I was so satisfied by my experience even more so for a Friday! Thankyou for your excellence!

Key Fob replacement: Made appointment on Monday around 2 pm after confirming they had the part & approximate cost. Showed up for 10:30 appointment next day & basically had to be worked in because the person made the appointment for the day before at 10:30; in the past! Took 2 hours. When finally ready, after standing waiting for valet to bring the car up, he said he couldnt find my car; I could see it from where I was standing because of a unique color & vanity tag. Then I decided to try the key before leaving: it didnt work! Another hour & finally got a working key fob. Everyone was very polite & apologetic. It was about $100 less than quoted by them and another Toyota dealership. Now I wonder if thats why the spare key fob doesnt work. This is the same dealership who made it as a spare at the time I purchased the car 2+ years earlier.

From my buying experience at the Ocala Toyota dealership to my two experiences at the Arlington Toyota dealership for maintenance. I think as of right now I am a Toyota customer for life. Both dealerships are totally professional and very friendly and go out of their way to make you feel taken care of. I would like to thank Steve at Arlington for taking such good care of me yesterday. If the world was a Toyota dealership, it would be a much better place.

Got me in and out quickly. Really friendly staff. I would recommend the service department to any Toyota owner.

Steve was so nice! He was friendly, efficient, and made sure I knew every step of the process of taking my car in for its factory service check. The renovated waiting room is nice and comfortable, too! I didn’t wait longer than 30 minutes in there, either, which was a pleasant surprise when Steve came and found me. 10/10 would go back for my 15,000-mile check!

Ladies especially..if you ever want to not feel like you are being ripped off or charged too much or not being told the truth...work with Steve McLendon. Respectful, knowledgeable, shares tips and gives you options so you can make a choice you are comfortable with.

Scheduling was easy and received a complimentary vehicle while my vehicle was being serviced. Vehicle was finished super fast. Only reason for the 4 instead of 5 star is because my vehicle had a lingering gas smell for 4 days after pick up.

Usually like their service dept. Not this time. Had 3 confusing phone conversation about 10, 000 miles or 1yr maintenance. Serv. Mgr never called me. Brought car in and it was decided I should get oil change. Cars done and no oil change. Bring back two days latter to get oil change and they rotated the tires again.

Really want to thank Chris for keeping in touch with me while they searched for the problem! Thank you again!Terry

I had trouble with my Toyota Yaris not accelerating and after reviewing my car the Manager told me it was caused by weak oil in the vehicle.The same Service Center had changed the oil just 8 weeks prior with the cheaper oil.They regularly Service my Vehicle every 5,000 Miles for Oil changesShe explained it was because my vehicle has done 175,000 miles that they needed to upgrade the fluid to thicker 10/30 which I thought all vehicles were using.Then told me they would just charge for 1/2 hours work or $84.00I was mad but told the girl I will pay this but will take my business elsewhere.This was their mistake and they billed me for it??Terrible Customer Service. Take your Business elsewhere to people who care about their Customers

I have been very happy with the services I have received at Arlington Toyota. My service advisor Mike S. is friendly and professional. He always lays out what needs to be done and why, and my car is ready on time as promised. I recommend Mike and Arlington very highly.

Repaired rack and pinion steering components due to leaking. Also performed periodic maintenance. They knew it would take more than one day so they provided me with a loaner vehicle. Kept me informed of the progress so that I could plan my day knowing when I should expect to pick up my car when the work was to be done. My service manager Mike Sandelin is great.

Day 1. I brought in my car for service and I also informed the service attendant that there was a knocking on my front wheel and I can hear it. He said I probably need an alignment so I told him okay. He said he would take care of it and let me know. He called me @ 2 hours later and told me the car is good. When I got there I asked him did he take care of the issue and he told me there was a nail in my tire. Then he reverted back and said no it wasnt a nail and his technician didnt find anything. I asked him are you sure and he said that he checked the tire and wheel and even the hubcaps. Thats when I realized he was lying about it because my car does not have hubcaps. I drove the car home and again the knocking was there. I called the dealership back and asked to speak to a service manager but instead got a call back from the assistant.Day 2. Brought my car back in and took the attendant on a drive to listen to the knocking and he said he could here it plain as day. I left the car again and the attendant called me back and told me they found what was the issue and they can take fix it. He told me that the parts are here but the car would be ready the next day and that he would call me back.Day 3. I never got a call back.Day 4. I called the dealership and asked what was the status of my car. The assistant told me it is ready and I then asked why didnt anyone call me back. She then told me the assistant has the day off.Great customer service...

The service advisor estimated 2 hours to complete the work, however, they finished in about 1.5 hours. Everyone was friendly and professional. I was very pleased with the dealership and their work.

Vehicle re-keying. Our Service Advisor Darin set everything up before our appointment and notified us when all was ready. We arrived to the dealership, checked in and was out in under 2 hours. Id say less than 2 hours is fantastic given the size of traffic that the dealership handles each day. Very satisfied with the service and our advisor.

I showed-up very early but there was room for me; make your appointment but always be early! Youll be out quicker! Chris Burrell got me in early and I was out in less than an hour. I left some things in my vehicle too and he was more than happy to help me out since I thought Id be waiting but the mechanics had other plans :) thanks to everyone at Arlington! Ive never waited less than 2hrs for my car to be serviced and it seems since their remodeling theyve only gotten quicker!

They pretty much trying to rip me off. They couldnt figure out whats wrong with my prius and theyre trying to charge me $2000+ for a device that theyre not even sure if thats gonna fix the problem. Diagnosis should be free of charge. I paid $170 for a diagnosis and they cant even figure out whats wrong. Rude employee not much of a help. Im glad i found another car service that they easily figured out the problem and cost me only $200 for the fix. never going back here again.

Had to take my work truck in for recalls and Chancey did my repairs. He was very fast getting my information and getting me settled with enterprise for a rental car. I had to have 2 recalls made and Chancey had it done in a day. Wish he was abit slower the rental they hooked me up with was amazing... Thank you Toyota and Enterprise for a amazing experience!!!

Arlington Toyota has a brand new service department and building. Where I used to avoid, now Im in love. The quality of the staff is among the best in Jax now. They are trustworthy, honest and timely. What a turn around. Give them a shot, Im so happy I did. Management should be very proud of the transformation. Steve is a great service advisor! Roby the department manager personally thanked me for my business and checked in while I waited. I know where Im buying my next Tundra.

Excellent upgrade from previous service area. Better in all respects. Easier to use, faster, less confusing.

After recently moving to Jacksonville, my Camry XLE Hybrid was due for service. The scheduling process was quick and easy, I was greeted on arrival and was assigned a service advisor. He pulled up the cars service history at the Toyota dealer in Illinois and identified the service due for the car. I waited less than one hour in the spotless, roomy facility, using one of many power and USB ports in the waiting area. The only caveat was that about half of the Toyota associates worm masks, less than half of the customers wore mask. As a Critical Care RN with over 40 years experience I was disappointed with the cavalier disregard to CDC recommendations in the face of the third highest Covid19 rates of any state in the country.

Wonderful service, done quickly while I waited. Large waiting area with 2 TVs and several available computers. Tables and couch/chair seating options.

Awesome service department. Laura Leclerc is very personable and professional. Thank you Laura for such a wonderful experience and great communication. You rock.

Randy as always, did another great job taken care of my Tacoma. One of the best Service Managers Ive ever had. Customers first with him all the way. Thanks again Randy.

The staff at Arlington are always polite and professional. I purchased my Toyota Tundra there, and have been pleased with any services my truck has received since. Big shout-out to George for making things run smoorhly!

If I could leave zero stars I would. I made an appointment for 10:20 am. They told me it would be at least a 2 hour wait. Spoke with manager with no results. He stated the appointment just made sure I was taken care of before someone without an appointment. Explained to him to reevaluate there appointment times to provide better time management. He didn’t seem to think there was an issue. “That is the way we have always done it””. Waiting room was full. People were not pleased. Waiting more than 3 hours. One person requested their car back without getting serviced and left. I had issues before but thinking with the new service area things would have improved. I was wrong and will not be back!

I had the 40,000 mile maintenance completed on my Highlander. My service representative, Hannah, was delightful to work with! Keep up the great work! Thank you!

I made an appointment online which was easy and convenient. A very bright and fun young man helped me today, his name was Jay. He was friendly and kind, and made me comfortable while I waited for my services. I would request him every time.

Jose was professional although it took longer than the estimated time, I fully understand as they were extremely busy at the time. Great customer service!

I haven’t had my car for three months as of yet and the AC belt is damaged. About a month in I brought my car back to Toyota and was told they couldn’t do anything if they don’t know where the noise is coming from. I recently came back for an oil change and told them to check the AC belt. Now I have to pay $200 to get it replaced. I don’t like that the representative rushed me while I was speaking about the AC belt, I also told her about a nail/ribbon in my tire and have the mechanic pull it and plug it. She looked at it said ohhh you need to purchase a new tire. She did not have the MECHANIC to take a look at it. This is my second getting my car serviced and I always feel as if the conversations are being rushed and they are trying to get straight to the money.

The Arlington Toyota Service team did a great job from check in to checkout. Laura was great and kept me informed of any additional issues that surfaced. My service team of choice.

Every time I have an issue, I call Tucker in customer service. Always professional, and timely. If hes busy, he always acknowledges your presence and gets with you fast! Tires, body, cleaning, list key; you name it, the guy will make sure its taken care of. Tucker stay golden.

We have always had a great experience whenever we have had a issue or just regular maintenance.Our service associate Mike Sandelin is always on top of things and provides excellent service and follow up.

Everyone was so helpful and took the time to understand what was wrong so that I could be back on the road ASAP.

The scheduler that scheduled my appoint entered my name wrong so it appeared I didnt have an appointment. As if that wasnt enough all the nformation showing was also wrong. Please take special care when you schedule the perspective customer to ensure there information is populated correctly to prevent a delay in service. Thanks to Mr. Steve McLendon for taking the time to correct everything and get me taken care of. Whatever the issue is with scheduling please address it because there were several customers that were disgruntled in the waiting room. The first time I have experienced that since I became a customer in 2018. Arlington Toyota to me is the premiere dealership. But, Thursday the 26th was a first. If you lose some customers they may have gone to Keith Pierson from the talk in the waiting room.

Steve was awesome and very personable. Service was quick and easy. Thank you!

Went in for some service items and could not ask for a better experience. Laura L. Went over and beyond to ensure customer satisfaction. Dillon from service came over after to explain what they did as well. They perform service with integrity. Great experience!

Your new service department is very well organized and efficient. Chauncey Andrews the technician that worked on my truck was very knowledgeable, courteous and professional.

Took my car into Arlington Toyotas Service Center yesterday for its routine oil change and tire rotation.... I have to say, it was an easy and straightforward process. My Service Consultant, Steve McLendon, was very professional, informative, helpful and personable. My service was performed much quicker than expected and the notification of its completion was prompt. Checking in and checking out was smooth and painless. Thanks Arlington Toyota service team!!

The new service department is nice and streamlined. My experience was pretty good ! They ubered me to and from my home free of charge. Mike, one of the service managers gave me a straight up price the first time and he was nice to deal with. I normally try to avoid the dealership for service like the plague ! but this was not that bad. I feel confident that the work was done right and with genuine Toyota parts.

Annette in the Collision center was very professional. Always returned my phone calls. Was very pleasant when we spoke and got my car in and out in no time! You need more staff like her! She deserves a raise or a paid vacation for showing what great customer service is about! I would highly recommend this dealership because of her!! You all are lucky to have such a wonderful teammate!! Thanks Annette !!

It was so nice to find someone can fix my back door and they were so kind to send me home in Uber. I love it ❤️

Leased my 2020 Highlander last year while living in the Tampa area, so this was my first visit here for routine maintenance. Was greeted immediately upon arrival and Hannah ended up being my service advisor. Very friendly and professional. Now that I have her info, she will be my contact person when I need to come in. Felt very much at home.

This was the worst service and “left hand doesn’t know what right hand is doing marketing” I have ever experienced. Nagged with emails to come in for service at six months I scheduled. I waited for two hours while two crowds came and went. Then they acted like I should not even be there because the car had 2800 miles but the service said six months or 5000 miles. I was infuriated.

After poor emergency repair by another company, I came to trusted Rande Kristiansen who took care of me and my RAV4. Convenient Uber provided so minimum inconvenience. THE BEST!

My advisor, Kaitlyn, was very down to earth and made my experience pleasant.

The service department at a Arlington Toyota is the best I’ve ever experienced. They provide a full service experience starting when you pull up to when you leave and make you feel like family the whole time.

Every step in getting my car serviced was outstanding. Steve made sure I was aware of the status of my service right through the completion. Great service, easy, quick and thorough.

Everyone’s so nice when I come in and service is super speedy! Sometimes the candy bowl is empty, but other than that good reliable dealership!

I have never been to Arlington Toyota before.My daughter attends UNF and had a problem with her Prius. From the minute I called and spoke to Chauncey Andrews, it was a fantastic experience! The vehicle went into the shop and he called when they figured out what the problem was. The estimate was accurate and when the repair was done, the car was ready for pick up when they told me it would be. I highly recommend Arlington Toyota and will be using them in the future!

Had an awesome experience at Arlington Toyota! Mike Shandlin knows his job, and always recommends what is best for the customer. Good looking out Mike! Very satisfied with the servicing and repairs of my vehicle!...runs like new. 😊

I usually get my maintenance and service done here. I like the atmosphere

This is a busy shop and they are very professional and organized. They got me in and out right on time. Their waiting area is very comfortable. They do fall a little short of some of their competitors who provide complementary water, coffee and small snacks. Overall a very good experience.

I dropped my car off for service today without an appointment. The new center was nice and my car was done within two hours so I was happy. My advisor Hannah was friendly and pleasant. I would recommend Toyota Service Center.

They were polite and welcoming when I arrived. My service guy; Derrin, was the best, I told him I had another appointment in a few hours and he had me ready to go within an hour and a half - talk about prompt service with a smile - visit and ask for Derrin as your service guy!

Rande, my service manager, always discusses with me the details on what is being done and future maintenance to prepare me for current and future expenses. I truly appreciate that since it helps me with my budget.I never worry about the service not being done properly. So thank you to the mechanics, those washing and cleaning the car, uber process and reception/cashier. All are customer friendly, as it should be.I trust the service department.

Walk-in was welcome. First 5,000 mile oil change in my new RAV4 and was out of there in less than an hour even though there was long line of cars for service that morning. Very cordial and very professional service staff.

Had same day appointment and was pretty quick. Called me with updates and recommendations. A few questionable details (nothing major), but overall it was a good experience.

We had an excellent experience thanks to Monica. She was kind, engaging, knowledgeable and professional. She got us a great deal and we’ll definitely be back to work with her again next time we need a car!

Steve McLendon took great care of me at the service center! He explained everything very well as far as the service, approximate wait time, procedures, and the amenties available at the waiting area. He was very friendly and professional and they even finished early which was a great plus!!!

Our experience at Arlington Toyota was a bit unexpected and at the very least could have been better communicated. Let me start off saying the service manager did say they were down five people that day. However, we had an oil change and tire rotation appointment scheduled five days in advance at 1:20pm. After we dropped the vehicle off we utilized their Uber services which is awesome only if they put your phone number in the system correctly. So we waited for our Uber for about 40 minutes before I found out our phone number was put in wrong. Not too big a deal but it was annoying. We left Toyota about at 2pm for lunch and got back to the dealership around 4-430pm. To our surprise, our vehicle was not ready yet. When the service advisor was looking into it because he didn’t have a status, problem number 1, he couldn’t find our keys, problem number 2. The service department closes at 5pm. After getting our vehicle back, it was not complimentary washed or vacuumed. I’m not unreasonable, but if you make an appointment, your services should be started at LEAST within the hour of the start of the appointment. I have done work on my car before in my own garage and if I were to do an oil change and tire rotation myself it would take me two hours to do and I don’t have proper shop tools and equipment like Toyota does. So Toyota if you are reading this let’s make sure, for one, convenient services should not be an inconvenience like what happened with the Uber. If there is a service overload, that should be presented to the customer at the beginning. Especially if I’m paying extra on my monthly payment for these services to happen. If you can’t make complimentary services then schedule something in the future. And lastly, come up with a better way to track customer keys instead of trying to figure out who’s pocket they are in. Might I suggest putting a window cup holder on the outside of the car to put the keys into. I’m not putting bad faith into this dealership just yet until I experience another service because once is a mistake but twice is a trend. Let’s do better Toyota. DS

I love Arlington Toyota. I have purchased four trucks through them over the years, and always had the service done there. Never a complaint! Their new facilities make the visits even better.

Service Consultant Steve McClendon (Arlington Toyota, Jacksonville, FL) and team, treated me royally from the moment I pulled up to receive my first 6-month service to handing over my key and opening my door to leave afterwards. Excellent experience in less than the estimated time given for service. Thank you Steve and team!!

Chris was professional! Completed services in a timely manner.

I spent all day 07/14/21 trying to get someone on the line to help answer my questions, nobody ever picked up, nobody ever called me back; I would get through to the service department to then quickly get transferred to nobody, multiple times, like more than 10. Showed up for my service recall today and nobody knew what I was talking about. I have been going to Coggin Toyota and had given Arlington a chance for convenience and that was the worst decision I made. Literally left the parking lot, made a call to Coggin, and someone didn’t transfer me, they found someone to help me. Big difference when everyone tries to put the problem on someone else instead of taking a few seconds to find someone, and the fact that nobody ever picked up nor ever called back after I left voicemails. Super disappointed and I won’t be back.

This is the review of Sharon Robinson. Darren assisted me with transportation. Also, honored my coupon after I forgot to tell him at the time of services. The service people and experience at Toyota is always top notch. The person that check my car in also informed me he would get me started so you have a got each other’s back environment.