Called for an appointment and ordered my tires. Process was seamless. Dropped off my truck and it was ready prior to promised pickup. Honest business as I asked for an alignment and a check revealed I didnt need one. Been using Big Chief for 30 years and I always get good service.

I had purchased tires several months back from Big Chief. After running over a roofing nail, I went back for repair or replacement. At first we thought it was replacement, but found it could be repaired. Done and no charge! The service reps (3 different ones) were helpful and so pleasant assisting me every step of the way. I cant say enough thank yous!Caryl Stevens

Great job guys. You fixed the terrible sway in the truck. I really enjoyed my ride home tonight.

Big Chief: BIG service! I had a tire issue on the road from New Jersey, and I was helped out in record time, so I could get home safely.While I waited, I noted the level of customer service and care for various types of repair ... just a great place all around! I am often in Florida, and the next time I need a set of tires, I know where I will be going!

The guys at big chief were fast and efficient. They took my project on at the last minute and got it done. Thank you Justin for taking the time to help me with my front wheel spacers. I will be going to Big Chief for all my auto services. Great job.

Very happy with service at Big Chief. From tires to brakes, they’re fair and accommodating. Most recent visit was for brakes and I brought my own parts. Labor was fair and they handled it quickly. Definitely recommend Big Chief on Phillips Hwy.

Big Chief has been our family go to for all things tire, breaks, etc. for more than a decade. Each visit I know what to expect: best costs, great customer experience, and quick service! I appreciate that!

They were great. Got the tires I wanted. Quick service. Iv been going to Big chief for about 12 years.

The front counter staff were positive and efficient. They are all about customer service. The price quoted on my tire replacement was fair. It was a long wait but worth it.

Excellent service great prices

This experience was really good the only problem I had was at checkout when I was trying to receive my 10% off, as the coupon stated on their site. Well the man checking me out said it can’t be applied because there wasn’t any labor, another man stepped in and said there was an hour of labor he can deduct from. Would you know the man checking me out actually got mad, and told the other man to be quiet. It was obvious he didn’t want to apply the coupon even though there was labor and I sat there patiently for 3 hours. Everything else was fine and he did apply the coupon but he really didn’t want to and I find that really odd. You should want your customers to be able to use your deals posted.

Simple task - Tire Balancing, but few places get it right. Big Chief had me in and out, friendly, respectful folks. Thanks All at Big Chief!!

Dropped truck off around 8 in the morning. Left come back around 11 and still sit and waited till 130 before I was able to leave. Was only getting a tire rotation...... My company might make us go to them because we have account with them but I will never take my personal vehicles to them.

Good job! Got right to work in my truck! Was told that I did not need alignment and got out quickly!

Excellent experience. The technicians are knowledgeable polite and courteous. My car had two tires that developed tread separation from dry rot, which knocked out the alignment, which was causing the car to shake, bounce and pull to the right. When they were finished the car drove like brand new and the pricing was very reasonable

They are really good and nice. Always busy place but very knowledgeable and well informed. Willing to work with you.

I took my. 97 silverado to get the front end alignment .I have been taking it for the last five years and I get a 6-month warranty if I have any problems I just bring it back good service. Big Chief been around for many years .I always take my truck or any car and I highly recommend them to other people. James

Was home visiting and my tire pressure light came on. My parents have gone to Big Chief for years, so that’s where they sent me. Took a little longer because they were busy and short staffed and I didn’t have an appt (got there when they opened) but they did a great job and were super nice. Highly recommend.

Very good customer service, great prices.I really appreciate all you do. One important thing please make sure the job is completely done before you return the car to the customer.thanks a lot..

Great service as always! Took a couple hours for my oil change which I usually go in expecting. I would rather wait for great service than run down to jiffy lube where they can’t even remember to put back on an oil cap. Will be back!

Took for alignment but as i left the shop i could already tell that they did not center the steering wheel before the alignment because the steering wheel is STILL off by 10 degrees. Either that or they failed informed me that my tie rods are no good. Now im out $160 and no problem solved

I am extremely thrilled with the way Big Chief Tire does business. They are professional, courteous, friendly, fair and deliver on excellence. It’s nice doing business with a company and people of integrity. There is a reason they have been taking care of so many in Jacksonville, FL for so many years and that’s because they do things right! Highly recommend them!

Staff and service excellent. Made an appointment for tire rotation and alignment and asked to please check vehicle out planning trip out of town. Everything was quick and professional.: thank you

I was very impressed, first time at philips highway location .They did the job quickly and i enjoyed chatting with josh til they got busy in front office

I left Sun Tire after it was sold to Mavis Tire Co, due to terrible customer service.I tracked down the guys who ran Sun tire, and found that they were at Big Chief on Phillips Hwy. As usual, they were very accommodating, and although I thought I had a nail in my tire, they showed me that that was untrue.Not many car service companies deal honestly with customers, but this is one of the reasons I followed those great guys.Thanks!

Big chief tire is simply the best in Jacksonville. Oh I’m sure the best anywhere. They will take care of any need you have. Don’t waste your time going anywhere else.

Always a pleasure to deal with Big Chief on Philips Hwy.It was nice to see a familiar face again.I had a low tire, they checked it out even unmounted the tire from the rim to be sure there was no sand causing the leak and all that at no charge!🥰Thank you Big Chief

On 4/19/21 I brought my 2014 Chevy truck for AC service. First diagnosis was a leak where the evaporator attaches to the expansion valve tubes. I was told that the expansion valve gasket was replaced and leak testing was done using their new $8000.00 leak detection machine. Supposedly the leak was repaired. Charge for repair was $155.32.Using a soapy solution I sprayed around the area of repair and could see indications of leaking around the repaired area. I returned the next day and showed them what I saw. They agreed that there was still a problem and kept the truck for further service.On 4/22/21 I was told that the problem was the expansion valve itself and needed to be replaced. The expansion valve was replaced and the system was retested. No leaks detected. Charged $155.27.Again using the soapy solution at the same area again there was indications of a leak. I went back and showed them what I saw. I was told that what I was seeing was cabin pressure seeping around the evaporator cab penetration.Two weeks later my AC is blowing hot air again.Three weeks and $310.59 and many calls later my AC is the same as when I first took it in to Big Chief Tire. Blowing hot air.

JOSH WENT THE EXTRA MILE TO REPLACE MY TIRE UNDER ROAD HAZARD WARRANTY WHICH HAD A NAIL IN THE SIDE WALL. THE STORE WAS SLAMMED WITH 8 VEHICLES WAITING AT 4:45 ON TUESDAY AFTERNOON. HE WOUND UP CHANGING THE TIRE HIMSELF. I REALLY APPRECIATE HIS DEDICATION TO CUSTOMER SERVICE.

Was a great overall experience my first time ever going to Big Chief Tire Kyle was very helpful for what I was looking for for my truck and they also found some extra stuff I need to get done to my truck and I will be using them in the future I highly recommend them

They did a good job on my truck definitely will return.

My brother-in-law, owner of P&L Automotive, recommended me to big Chief tires 30 years ago. The staff there are very professional and offer the absolute best prices on tires. I highly recommend them. I just got new tires on my Genesis with Michelin and on my Acura he recommended based on low usage a very good tire at a better price. Overall I saved easily over $500 on both tire sets.I WISH you guys had a store at the beaches. You would kill it! :-)

I just moved to Jacksonville from Boston. I got an unexpected flat tire. I had no idea where to go. I live by Big Chief and heard there ads on the radio. I went in and met Charles and Dakota. They couldn’t have been nicer to me. I recommend Big Chief Tire to everyone I know. Top notch people giving too notch service!

Big Chief does it again!Great service on my latest tire install. I priced around and Big Chief had great prices on the tires I was considering, even when comparing to online and the membership warehouse stores. But what really sets them apart is the service. They treat me and every member of my family as though we’re the top customer - often adding in extra service for free. This time they did an alignment check after the install for free (confirming the truck didn’t need an alignment) - I think they said this was standard. One of the National tire stores told me it would cost almost as much to check and alignment as it would to do an alignment. Either way, Big Chief provided added value for me and they were happy to do it.Save yourself the time and trouble of a bad experience somewhere else and just go to Big Chief...you’ll be happy you did.

Great Service! The staff is kind and knowledgeable. They don’t try to over sell like most places. I was in and out under the time they quoted.

FAIR Price matches and when i arrived for service i mistakenly misscheduled my appointment and they above and beyond to make sure my tires were arriving and fit me in for a service. Overall great customer experience will definitely return

Good customer service. The guys that work with your vehicle are knowledgeable about what they are doing. Overall I had a great experience. They even finished faster than the estimated time. Thank you Big Chief.

Very professional… didn’t give me everything I don’t need. Reasonable price

Had a slow leak in my tire so I called Big Chief Tire. I spoke On the phone with Keith who was positive and accommodated me by allowing me to drop my vehicle off with No appointment and work me into the schedule. Within a few hours I was back in my vehicle with the tire repaired and for a VERY responsible price.Cleanly and Spacious office and sitting area.Speedy and Quality work.Great pricing.Definitely would use them again.

Very friendly. I called ahead and they got me in for an emergency tire patch on my truck. I had tried to patch it myself but it continued with a slow leak. I had a 1400 mile trip towing a trailer and wanted it done correctly.I paid for a patch and they guaranteed the work.I checked the tire the next day and it was still losing air. I called and they got me in quickly to take a look. I then found out that they never had actually patched the tire. The tech couldn’t find the leak. So they had just put the tire back on and sent me on my way after paying for a patch.Needless to say, it was done right the 2nd time and I made way way back safely to Maine. I’m confident that “We do it right the 2nd time” isn’t the slogan Big Chief wants to go with.Super friendly staff and clean environment. I just wish I hadn’t had to return.

After calling I was happy to find that BCT had the equipment too check out my car after a throw exam the problem was solved .. the car ride is like a new car could not be moore happy. The staff is like tAlking to your favorite friends.

Big Chief is great! Been taking our vehicles there for years and always receive good service at a good price. I recently purchased a 5-year alignment on my car which was then totaled in an accident. The guys at Big Chief transferred the service to my new vehicle for a small fee. Couldnt be happier with my experience!

Always had a good experience, with an appointment I was in and out in less than 1 hr. One of the few places in town that has the capacity to align a tall 170 extended sprinter van.

Got an alimement on my 1997 one ton dully. Most shops I called couldnt even do it. They did a great job! Truck is driving great! Seems like a very organized well run business. Thanks big chef tire

Big Chief Tire is amazing!We were headed on vacation from Orlando to NC when we had a tire blow out in Jacksonville. We stopped in at Big Chief Tire. Charles spoke to us and got us in and out in no time. AMAZING customer service and quick repairs. I was extremely happy and pleased with our visit and we were able to continue on our way to vacation.THANK YOU CHARLES and Big Chief Tire team!

Big chief tire company was quick and efficient and beat the price of the company down the street.

Associate Charles is first class, treats your car like its his personal vehicle and holds that standard throughout the shop and bays. Highly recommended and trusted more importantly.

Highly recommended! Good work, fast service

Bought 4 tires for travel trailer. Said they were the best they carried. After 6 months 1 tire blew out. next day 1 on the other side blew out. Travel Trailer had only been on concrete or asphalt, tire were properly inflated, run every month, total distance 1100 miles. Two months later a 3rd tire blew.Big Chief said they were sending to 1 Manufacture for eval. Two hours latter they called to say the maker claimed tires were over loaded. Where is this manufacture that receive and eval in 2 hours? How do you over load a travel trailer? Put 3 tons of clothing in it?It was less then half the rated weight of the tires!!Big Chief offered $25 off my next purchase. Really? Ridiculous!!STAND BEHIND WHAT YOU SELL.

Big Chief is amazing, took very good care of me. They got me the tire I wanted right away, and installed same day, thank you

Ive been going here for a while and the people are very nice very easy to work with and really seem to care about the quality of service they give TOPNOTCH 👍👍👍

Fast and friendly service. I dropped off my car this week for an alignment. They had the alignment done so quick I could’ve waited for it. I’ve been going to big chief for years and it’s always the same friendly quality quick service

Thanks for the excellent customer service all around. The replacement valve covers was an added touch. Didnt notice those till i got home. Phil, Kyle, Keith and Charles made it a very pleasant experience. I wont go anywhere else for tires!

The gentlemen at Big Chief tires did a solid, awesome job on my car. If you want quality at a reasonable price then Big Chief tires all day. Big Chief is gonna get all my business. Thanks guys.

Everyone was very good to me. Great customer service, detailed and knowledgeable.Also, my specialist was very easy on the eyes!!!

Came in for an oil change and tire rotation. Kyle the service advisor was outstanding. He was courteous and made sure everything was done properly and on time.

I took my jeep wrangler in for an alignment and got a call saying my front end needed a lot of work and that my tires were starting to separate so they could not do the alignment until the front end was fixed. The price went from $79.99 to $3600. I was informed it was unsafe to drive because of the tire separation but when I said I couldnt afford that, he immediately took the tires off of the list. The parts he said needed fixed were extremely over priced soI took the jeep back without doing a thing. I took it to RNR tires and express and had them look at the tires and front end to which they said one tire was beginning to separate and the front end was a little worn but certainly didnt need to be fixed to do an alignment so I spent $2400 on a set of 5 tires new tires and got an alignment done from RNR within an hour and she drives smooth as can be now. They got a two star review because they filled my washer fluid up without asking and that was nice of the technicians.

Great tire shop with superior service! They took in my Mercedes to fix a nail and had it done in less than an hour and cost was very low. Staff is very polite and professional. Thank you guys for the great service!

Everyone there has such great people skills. They know how to make their customers feel valued. All their prices are extremely affordable as well.

Ive purchased a few sets of tires from them and front end alignments. They always do a good job and really took care of me when I popped in with a leaking valve stem on my dually.

Big Chief Tire aligned my cars front end successfully and fairly quickly. My only recommendation would be that as of this time in world history (March 30, 2021), they should keep wearing their masks while they are in the customer service area.

The level of service provide was second to none. I was stuck in a bad situation and Charles went above and beyond to help me out, instead of taking advantage of my situation like other shops would have. I have the feeling Charles would have provided the same level of service and genuine willingness to help someone in need to anyone that walked into the shop that evening. The quality of work and labor were also top notch. I highly recommending this shop and hope you have an opportunity to bring your vehicle here the next time you need service or tires. The team there will not let you down.

A great solution for our commercial fleet tire needs. Great Job

Im very dissatisfied with the service I received Friday even though it was a very busy day for them. I went in for 2 front tires and agreed that it might be a 2 hour wait since it was about 10:30. They suggested that I also have the brakes replaced about 12:00, I agreed to that. Im being assured about the time it takes to smooth the brakes, when about 2 the man working on my car comes in asking for the brake pads. Well there was a dispute about not having any and who should have ordered them. It was 3:30 when the work was finished. 4 months later, new tire flat twice, Maxed out my AAA, and hours wait only to find out they wont honor warranty on their tires. Was a customer for years. NEVER AGAIN. Buy tires at Discount Tires, or any store that ONLY sell tires from now on and save time.

Big Chief Tire makes it easy. I walk in, tell them what I need and then sit and relax or have a second driver take me to work. No worries they always take good care of my vehicals and the price I pay is the price they quote.

I wouldn’t go anywhere for tires. The service, selection, and prices are excellent. I could save a few bucks and go somewhere else but I wouldn’t get the after sales service that makes Big Chief the best.

Before I chose big chief I must have called at least 15 different tire stores within a 10 mile radius of my home After speaking to a young man named Kyle who was kind enough to go through every tire that they had in stock that would fit me and what they could order. The customers service alone made it a clear decision to choose Big Chief on the corner of university and Phillips highway. Would highly recommend for great prices and outstanding service from the staff.

I went in for an alignment and had a pleasant experience. The staff there are all very polite and I will definitely go back. Thank you!

I have had repairs done at both the Philips Highway and Normandy location and received great customer service each time! I was in and out within a reasonable amount of time and felt the work done surpassed my expectations! After having terrible experiences with other auto shops, I will continue to return to Big Chief Tire!

Guest place for servicing your car no diversity but its wonderful there

My experience at Big Chiefs was the most seamless one I’ve had at any car shop! I was greeted by a friendly staff ready to help me. Kyle was the gentleman in the front; he listened to what I needed and they got it done without any struggle. I’d highly recommend them to anyone that wants quality work done without worry!

Absolutely love this place! They are so kind, don’t preform serious surgery on your wallet, and offer great care! I will definitely be going here for all my car needs! Thanks again!

The service I received at Big Chief was very courteous as soon as I came in the door. It didnt take long to get my service done on my care. The time I was there I noticed the nice service others received as they came in the door. I would definitely go there again and recommended. Others to use Big Chief.

I have had it with places that give you a time estimate, you tell them you dont have much more time than the estimate they give you, and then its MORE than double time. 3 additional hours because of a alignment queue?? Is there ANYWHERE that doesnt pull this? Im so beyond fed up with tire and auto repair places in this town. You guys need to do mich better.

Called for alignment, they said to bring the vehicle the same day. Great customer service and quick service. Definitely recommend them.

Really cool and friendly employees that helped me out fairly quick

Not from the city and didn’t want to go to the location that manufacture my vehicle.Got my car transported from Amir Tire and off Road to Big Chief. I was fighting a time restriction due to me being a bus driver and had to pick my children up very soon a d had already been getting other maintenance done to my vehicle since 10am. I communicated and let them know and they hurried and did my alignment and did it fast and correct!! I thank them so much for their understanding and patience due to my last minute issue ! Thomas and Charles THANK YOU! You guys were so nice and professional!

They did a good job and a fair price,. But this evening I noticed that one of my hub caps/covers is badly damaged and I know that had to be where it was damaged since I got the truck back home its been locked up where no one can get to it. I dont know where we stand on this because I just found it and have no had the chance to address it with the customer service representative or management,. Im sure they will take care of the situation and I will report back to every one! Wish me luck 🤞

Best front end alignment in town. Latest equipment with a mechanic that knows how to use the alignment equipment. Other companies in town may have good alignment equipment, but they don’t have trained mechanic to operate equipment. Big Chief on University and Phillips very busy, make appointment first, they will have you in and out with the job done right the first time.Highly recommend. This is an older facility with very good mechanics.

Fast professional service. Open air waiting room.

I got a flat tire while on my way to a funeral. I was able to get to Big Chief Tire and explained I needed a one new tire and fast. They got me the cheapest option and got me in and out of there in 20 minutes while they were also very busy. I was very surprised by the speed and understanding they had for my situation. I’ll be going back.

Great Place, Professional, knowledgeable, courteous people who work at Big Chief Tire. Great prices for the work that is done on cars. Clean, Comfortable Friendly atmosphere. Customers and Workers were wearing mask for safety of all the people who were conducting business at Big Chief Tire. Hope that CEOs of Big Chief business establishment will consider giving all the workers at this location a financial bonus that will help with some of the necessities of life. Thank you

Five stars for Big Chief Tire 🌟🌟🌟🌟🌟 My husband and I dropped our 2007 Nissan Frontier off at Big Chief on Monday and drove off on Friday with it running like it was a brand new vehicle! We were told by the Nissan dealership mechanics that our truck needed a whole new engine that would cost over $7000. After Charles and Bob got in to look at it they were able to diagnose the actual problem do the repairs, oil change and new tires at a fraction of the cost of Nissan. staff is knowledgeable and courteous. We have found our new place and will be back with all our vehicle! Thank you Big Chief Tire!

Good guys; giood service and stand behind their work

Great customer service. I have been going here for 30 years.

Great team and always honest. They only recommend services that are needed on the vehicle.

Great prices, knowledgeable crew, affordable prices! I literally get my car diagnosed by my dealer then I show them and they cut the price down by the hundreds! I advice everyone to do that!

They have outstanding customer service and their work is very professional I will be going more for my car needs.

After calling around for several hours, I finally decided on Big chief. Their prices were better than anyone else. They were polite and friendly and informative! They even let me borrow a charger so I could play on my phone while I waited 😁I would definitely recommend them to anyone else

Fast friendly service. We highly recommend Big Chief.

Kyle is the best! He gave me 6 different tire options and explained the differences. He also checked my alignment, air filter and a ton of other stuff that my car dealership never did when I went to them for service. I feel like the price was fair and they even have a super affordable warranty plan you can add on. I highly recommend going to Big Chief Tire and asking for Kyle!!!

Have been going to Big Chief for years. Always professional and courteous, my car was in at my appt time and out pretty quick! The men at Big Chief are honest and never make up additional charges for things I don’t need like other places do. Thank you Big Chief!

Great service from a knowledgeable staff. I made an appointment beforehand, so given the work performed, that had me back on the road as expected.

Fantastic experience. I set an appointment online and was in and out with a proper alignment.

What a breath of fresh air. To find a business that still has great customer service, amazing knowledge about the products, skills to do a perfect job, and fair pricing is almost unheard of these days. Charles Crocker and the guys at this location took great care of my car, and me. I definitely recommend going there for any of your automotive needs. Go see Charles before wasting your time and money somewhere else.

Convienantly located in the center of the Southside. There arent any services you could need that they dont offer. They have been around for a long time and they continue to make themselves better. They just hired a manager named Charles Crocker who has been my saving grace since I loved to Jacksonville. Where ever this man works I will go. Superior customer service does not sell you anything you dont need. Does it all at a fair price and makes sure your happy. Cant reccomend more highly. Ask for Charles and you wont be dissapointed.

One night recently I was driving and started to feel like my car was going to go off the road because my alignment felt so bad and it was really really scary so I just so happen to see Big Tire Chief and Immediately pulled in… I realized they were closed so I parked my car up there and left my keys in the dropbox… After, I called and left a voicemail and told them what was going on.The very next morning I called and I spoke to the most wonderful person that you could possibly speak to when you’re worried about your car and her name was LEXI.... She was so nice and made me feel so comfortable about what was going on. She explained everything to me perfectly and just did exactly what you would want someone to do in that kinda situation. She is very sweet and extremely nice and I honestly wish there was more people out there like her because it so, We would all be a lot happier customers I promise you that. LOLBob is the one who worked on my car and he’s absolutely awesome and if you ever need something done or you feel like your tires aren’t feeling quite right or your steering wheel is shaking or just something is strange… This is definitely the place to go I promise you… They’re extremely professional and I couldn’t ask for a better customer service.Highly recommended

I got an alignment on my sons Scion xB after replacing the shocks and struts. The technician was quick to get my car on the rack and my car rolling straight down the road in under an hour. All the staff were extremely friendly and professional. Give them a try!

Always a great experience at Big Chief Tire! We have been regular customers for years and make the drive passing probably 15 other tire places on the way. Honest opinions on the best tires for your situation and vehicle, very knowledgeable, and great prices. Several of the staff have been there 20 plus years so lots of experience. Charles is the manager and he is awesome!

Very helpful and never made you feel out of place like some tire places will do. Had multiple options and let me chose what I wanted and didn’t push anything on me. Will come back for all my future needs.