This is a 5 star facility that makes you feel like a 10. I would give 6 stars if I could - they are that good. I cannot say enough about the level of professionalism and dedication to customer satisfaction demonstrated by this Fields Team (Cadillac of Jacksonville). From Jim (GM), to Steve (Sales Manager), to KR (Finance), to Matthew (Sales Executive), to John (the gentleman who not only ensured the delivery of our car BUT made sure it was everything as advertised and more) you will feel like you have a dedicated team of car gurus watching out for your best interest. I am a father who had been looking for a car for my son (college senior) for some time. This market is brutal. Quality vehicles are almost impossible to find. This is why it is important to work with a trusted primary manufacturer dealer like Fields. In my case, the professional team at Fields Cadillac Jacksonville stepped forward and said we know we can find what you want AND make you a great deal. We trusted this team because they earned it. They found the perfect car for my son..! Great communication at every step. Very open and honest. If there was anything to discuss, we talked things through and at every turn this Fields Team responded with an attitude of we can work with you, we can work on that, and we will not let you down. This is clearly a Family oriented dealership with professionals that are demonstrate a passion for client satisfaction at every step of the process. The next car we will be looking for will be for me. I am now actually looking forward to the process and working with you again soon. Thank you Fields Cadillac Jacksonville Team..! I look forward to being a repeat client.

The salesperson, Luiz, as well as Rebecca and the finance staff provided excellent service, and a great car buying experience overall. My wife and I were very satisfied.I was somewhat disappointed with the prep and detailing. I witnessed one staff member giving a half-hearted effort after being called back by the salesperson to clean the inside windows.

Melvin Smith was outstanding! He was able to guide and help me get into my dream car. I highly recommend you seeing him. His outgoing personality and knowledge of the car industry is welcoming and assuring. Thanks Melvin for your great service!

Great people! This business is ran very well, and it was a great experience! They worked hard to meet our needs and provided us with awesome service. Joel is by far the best salesman I have ever worked with! Free car washes for life was a nice plus! Thanks again Fields Cadillac!!

I would recommend Fields Cadillac to anyone around the world. The associates are kind and straight forward. I wasnt hassled or felt like I was being taken advantage of. I didnt spend a whole day there to complete the process of me getting the car I wanted. Oh, I didnt go hungry waiting for the couple hours I was there because the complimentary lunch was served right there in the dealership freshly cooked. If you are purchasing a car and the customer service is not like I stated above, get out of there and visit one of the Fields dealerships near you or go online. Big shout out to Luiz Alejandro, a great honest salesman.

I had the greatest experience purchasing my vehicle!! Mr. Melvin is the best. He fought tooth and nail to help me and he did it!! The staff is so helpful and friendly. The finance manager was so helpful and armed me with lots of great info!! It all started from Ms. Dee (great staff associate) recommending Mr. Melvin. Thank you Ms. Dee!!

We had the most outstanding experience at Fields Cadillac, Jacksonville, Florida. Melvin Smith, Car Salesmen was dynamic, knowledgeable, friendly, informative, professional and honest. We did not feel pressured to purchase a vehicle at any time during our visit. I would definitely recommend Fields Cadillac to family and friends.

Ora B is the best service advisor Ive ever worked with! She will help you get the best possible deal on your services and shes very knowledgeable.

Ask for Eric. Professional, great at getting a win-win deal that doesn’t take all day. Manager Steve Vargas and Eric made my buying experience simple and took the time to explain options that were available. I am extremely pleased with the quality of my new car, and quality of customer service.

Well it was first time at the service center it was a good experience. Had to be at work by 10 and I was ready by little after 9. Appt was at 730. The diner was great especially since you DONT have to pay for your food. I didn’t know that I was suppose to give my coupon to my service guy. (Maybe they can ask if we have any coupons to redeem today) just a thought.But in all it was a good experience.

Ora is simply AMAZING and makes the experience wonderful each and every time! I highly recommend Fields Cadillac!

Fields Cadillac is an awesome place to buy a vehicle! Friendly and professional staff! Ask for Cornell Harris he was very knowledgeable and professional and worked hard to get me in the car I wanted! The finance manager was awesome and she was very helpful. Thank you all so much! We’ll be back!

Highly recommend. I had a great car buying experience at Fields. Everyone from Sales to Finance to the Front Desk. Particularly on the sales end, I was pleasantly surprised with the entire process. Thanks to the entire Fields team!

My experience at Fields Cadillac is always pleasant . My representative Ora, demonstrates great customer service. She ask, if theres any issue other than my initial reason for coming in, to me that demonstrate care and concern. Upon completion, Ora thoroughly review what was done. There were times I hated going to dealership for services because of the lack of customer service skills. Cadillac Experience is different. I highly recommend FIELDS Cadillac..

I took my vehicle in for an oil leak and they Identified the issue immediately. They also performed a 21 Point Inspection and brought to my attention some things I had been wanting checked for some time. My vehicle Sat low to the ground so they checked and found the rear shocks were busted! The engine skipped when idle they cleaned the throttle body and man she runs better! Also recommended turning my drums and back brakes replaced! She is really riding better!

Very high quality dealership. Staff is very pleasant. Facility first class. Service through. My only reservation is every appointment ties up the whole day. No such thing as an hour or two appointment.

Great job Joel! My car suffered a rear in collision and was totaled! I needed a good car. fast. He found it foam in just a few hours. It was just what I needed! Good job.

OP Fields Cadillac never disappoints! First class service by the team and excellent food, snacks while waiting. Shout out to Ora who always takes stellar care of us! Thank you. :)

Very impressed, pleasant, knowledgeable staff. Service thorough and well performed. I highly recommend Field’s service department.Also they have a very comfortable waiting area.

Mr. Melvin Smith really knows his Business, and works his magic to obtain the desires of the Customer. Courtesy and Patience are his strong points. Keep up the good work Sir!

Amazing experience loved everything about this place! I was traveling with my 1 year old son something seemed off with my Escalade, Fields got me in right away and their prices are very honest and reasonable. If I am ever in the area again this is the only place I would trust to bring my car. Amazing customer service

Had a wonderful experience buying a 2021 Range Rover Sport HSE from Fields Cadillac today. Everything went exactly as they said it would - no crazy other shoe dropping at signing, no glitches at all. Thanks so much to everyone there, especially Melvin Smith and Steve Vargas. Highly recommend this dealership!

Ora was great as usual. She always provide cost-effective options. I love the concierge service as well!!

Eric @ Fields was our representative, was very polite and on point. We had our oil changed & tires rotated. Awesome experience. 👌 Thank you!

This dealership makes me feel like they are my family. Me and my family love our vehicle!! I try to send customers their way every chance I get, because I know they will love them too!

This dealership and the people they do everything to make your visit as pleasant as possible. They are friendly, courteous, and professional. I would recommend them to any Cadillac owner

Cornell was amazing and made the experience really easy and stress free. He worked with the numbers I brought to him and was really personable. I would recommend this place to anybody!

I absolutely love Fields Cadillac. Its the best experience Ive ever had when purchasing a vehicle.And it doesnt hurt that they offer breakfast and lunch while you wait.

I purchased a 2013 Cadillac XTS from Fields recently and they made the experience stress free and easy. Eric Smith made me feel like home and his customer service was excellent. He brought the car clear across town for a test drive. Brian King worked with me on the price and gave me a great deal on my trade in. Fields Cadillac makes me feel like part of their family.

Always a wonderful experience with Kim. She is professional, courteous and passionate about her job. She always has a smile and willing to assist. If she cant help, she will find someone that can. Thank you Kim!

When I called in I spoke with a lady name Sandy! She was very informative and got my car in the very next day. They did not have a loaner for me. However; they still made me feel very comfortable! Ora was very professional and took great care of all my Warranty issues! I had $3500 worth of work done and it was ready in 2 daysThanks Cadillac

Very happy and pleased with buying my third car with this dealer. Fast kind and professional with lots of knowledge. Highly recommend. Wouldn’t go anywhere else. Ask for Luiz.

Service Department Representative Ms.Ora outstanding all around,kept me informed about my vehicle, very professional and courteous

Luiz was attentive to what we wanted. Great experience and highly recommend him! This is our second vehicle from the Fields dealership and were enjoying our relationship.

I had the pleasure of servicing my 2011 escalade at fields cadillac with John my service advisor. I highly recommend this dealership to anyone, due to their honesty, professionalism, and courtesy. In particular I would like to thank John my service advisor, for an excellent customer service experience, highly recommend this advisor for his exceptional knowledge courtesy and honesty. Special thanks to Caleb who was the service technician on my vehicle, great job, appreciated your honesty and integrity and great work. Excellent job 👏 to fields cadillac!!!

From the moment matt introduced himself i know I liked him. He was very easy to talk to not pushy and paid attention to details on what I was looking for. I would highly recommend him to anyone looking to buy a new or used car. 5 stars all around the board

Special shout-out to my service advisor Ms. Ora Bezue. She always make sure that we, my husband and myself get personal and A+ service anytime we vist Fields Cadillac. That’s one of the many reasons why we are faithful customers and will continue to be so.

Luiz was amazing!!! He really helped me, and showed so much compassion for me, he put me in a beautiful car! I highly recommend him, and choosing this dealership!☺️💕

My recent purchase was a great experience. Luiz Alejandro was the salesman and he made the process very easy! Thank you

Wonderful experience with Fields. They always treat you like family.

It was wonderful! We were traveling to NY had car problems. They were called and were expecting us. Greeted us, fed us, found the problem, fixed it and we were on our way! They were just amazing!

JR and the Fields Team are superior. When I take my 2019 CTS in for service they completely go over my car, checking out things that I don’t know. Been a Fields’ customer for over 10 years.

Love the way Brian helped me get the car I wanted.Great deal!!

Couldn’t recommend a better place or business to do business with. Matthew was great and easy to deal with. They will always get my repeat business. Thank you again Matthew Sorrells.

Matthew Sorrells is a hard working salesman and willing to assist in every manner. He takes the time to listen to your needs and answers questions promptly. Great customer service!

Ora is amazing she kept us in the loopwhile our vehicle was being diagnosed, thank youfor taking great care and excellent customer service.

After a not-so-great experience with bringing our vehicle in for a recall item, I reached out to the GM, Jim Signorile, who called me back quickly. He listened and was apologetic... and my husband drove back to the dealership to have the car inspected. Very happy with the “fix” for now...hope to return for the actual fix when it becomes available.

Luis is awesome! A salesperson who keeps his word. Buying a car call him first, you won’t be disappointed.

An amazing experience. They you very patient; but quick to finish when I was ready.

A ++. Class act organization from top to bottom. You could not ask for better treatment before, during and after the sale. Thank you for everything. You have earned a customer for years to come.Rich

Always well taken care of at Fields Cadillac. John is very helpful.

Went in for vehicle service, customer services was very good, no waiting time and free coffee and donuts.

I called today and spoke to Matthew. He was incredibly helpful and was able to answer all the questions I had. My experience was great overall.

My service advisor, John was great and provided excellent service while my vehicle was getting serviced at Fields Cadillac at the Orange Park location in Jacksonville, Florida.

Im in the market for a new vehicle. After my experience with Matthew Sorrells, I cant wait to do business with him. His knowledge and customer service is top notch.

We were looking for a very specifically optioned vehicle (CTS-V with a manual transmission), and Matthew Sorrells was more than helpful, exhausting all options to find us one, and was very knowledgeable and friendly throughout the whole process. Not once did I get the slimy salesman feeling from him through the process. Would recommend Matthew and Fields Cadillac for all of your needs from the search process through the post-purchase service and accessory phase.

As always, friendly and helpful all the way around. They have a great lounge for waiting while your car is serviced.

Great mechanic service, and great customer service! They go the extra mile and communicate well.

Thank you Lenisha Martin (Sales Expert) and Fields Auto for my 3rd vehicle purchase. I highly recommend Fields Cadillac Jacksonville — the customer service is superb and guest friendly. From New High end Models to well-maintained Pre-Owned inventory — you can’t beat the price, experience, or urgency that this dealer has. Go See Lenisha! Loving my Honda Accord Sport!

Best dealership hands down‼️ Luiz took amazing care of me and my family. He even went the extra mile getting me the best deal possible and personally delivering my vehicle to me all the way from Jacksonville to Gainesville. If your looking for a vehicle check out fields Cadillac Jacksonville and make sure you ask for Luiz if you want the vip treatment.

7/14/2021M’y expérience at Fields Cadillac, is always a pleasurable one, thanks to my Service Specialist, Mr. Doug, forever and always readily to assist me with my vehicle services and any questions I may have. Doug’s professionalism, knowledge and courtesy is truly an asset to Fields Cadillac Dealership. Trustworthy and Dependable.Thanks Mr. Doug for all you have done, and I continue to look forward to you handling all my vehicle needs.Resting Assured, I’m in Good Hands,Ms. P. LherissonBlessings Abundantly🙏

I just had to take a moment to say what a pleasant and smooth experience I had in recently purchasing my car thanks to Melvin Smith! As a woman, I have been dreading going through the process of purchasing a car, as I have not had the best experiences in the past. Melvin was the ULTIMATE professional, and he led with educating me instead of trying to sell me, something I greatly value and appreciate. It was truly the best car-buying experience Ive ever had, and I highly recommend Melvin Smith to anyone who is in the market to purchase. Thank you!!

Called them up, Dee transferred me to Sandy who scheduled my appt with JR the next day, in and out quick service. Car was misfiring and no problems even after slamming it on the highway at a buck 30, thanks fields.

Matthew Sorrells displayed excellent customer service and is very knowledgeable about all the different types of vehicles and knowing want a customers needs are. Will definitely be recommending friends and family to come see him for a sweet ride.

Bought my wife a Cadillac, she is very Happy. Michael Mills, the salesman was great. 😁

On time repairs resolved issues communication was great!

Very friendly and professional. Will definitely continue having my car serviced by them.

Great customer service! Nice, clean, organized, proficient. At ease of purchasing! Eric, Salesman very personable and no pressure. Awesome experience!

The ‘service’ department is quite annoying!! Purchased a car with a little damage - took it in to be fixed - didn’t get to speak with anyone about the needed work or what I wanted like done to the car - left message to have the car serviced & have the brakes checked… not sure if my requests have been completed… still have not heard back from anyone!!! I do have a loaner car and I guess I will take full advantage of that going out of town this weekend!

I had the best experience with Matthew Sorrells on my last visit. He is very helpful and knowledgeable.

I had Paul, he really helped me when I needed it most, hasnt had a car in months, finally was ready for another one & I got an ATS for a very good price. Clerical error at my bank, I thought I wasnt going to be able to drive home that day, but I did! I felt very comfortable, not pressured either.

Fast, accurate and cost accepted service! Completely satisfied with the entire experience.

Love my new truck and Eric my salesman.

I spoke with Matthew about financing my first vehicle and he taught me a lot about my credit and what would fit my means, It was great to talk to you and I’m excited to do business here soon.

Good customer service as usual from John my service tech and other staff.

Stopped by the dealership the other day for some info on a new XT4. Matthew Sorrells was very helpful and answered all my questions.

Milton Smith understands and demonstrates great custom care and service . He made our visit an enjoyable one. We will be back .

Love 💘 every moment.... Go see Travis the best salesperson in the building

Always appreciate the exceptional service I receive from the service team. Ora is fantastic!

Fast service with nice accommodations while waiting!

My service representative was Ora and she is AMAZING! She is very knowledgeable, welcoming, thorough and displays superior customer service. She always goes above and beyond to make sure you’re satisfied. I really appreciate her ability to quickly handle an issue that I may experience. I would definitely recommend her.

Mathew was very polite on the phone and made my experience satisfactory.

We had our Cadillac serviced on January 6 and were not charged due to the vehicle still being under warranty. Today, February 12, we received a call from Fields Cadillac to let us know that we owed $50. for that service. We have since traded that vehicle in for another one at another Fields dealership. How petty can you get?!

Best experience ever!! Don’t go to another dealership!!

I actually purchased my Cadillac at another dealership in jax and used their service department initially. However, I was concerned abou the lack of knowledge of their service employees. There, I changed dealerships and so glad I did. When it’s time to purchase a new Cadillac, I will definitely use Fields when I purchase again as a result of their service team.

Free breakfast and lunch good customer service.

I would like to thank Mr. Eric, Mrs. Jackie, and Mrs. Kathryn for their hospitality. They all made me feel welcome to the Fields family of Cadillac. Mr. Eric stated to me 2 weeks ago that hell do his best to make it happened, and he did. I am now the proud owner of a Cadillac XT4. I am truly grateful. With God all things are possible. Thank you all.

Matthew was very nice and professional, overall a great experience.

Called to have my headlight repaired and was able to get a same day appointment. My service advisor, Ora, greeted me and made sure I was comfortable while I waited. Ora also kept me updated on the service of my vehicle. The waiting area was very clean and large enough for the few of us waiting to social distance. Snacks and drinks were also available in the waiting area. I was also pleased that my vehicle was vacuumed and washed. Fields Cadillac will be my go to place for all my Cadillac needs.

Me and my boyfriend both had Lee, he was wonderful with helping us find and get into the perfect vehicles. I didnt even come for a car we were just looking for my spouse a car but they hooked me up with the perfect upgrade. Thanks so much Lee and the team

The Fields experience is top notch! Our sales consultant Melvin Smith rocks!! :)Melvin came highly recommended, and he was such a gracious, personable professional who went over and beyond the call of duty to accommodate all of our requests and preferences! He provided stellar service and attentive care, and he is truly a pleasure to work with. Melvin, Ms. Jackie and the management team ensured that we felt like family, and we are grateful for the excellent customer service that they continue to extend to us.

I would like to recognize Travis Felder and the team at Fields Cadillac. Travis was excellent to work with—his leadership style and professionalism was excellent. It was obvious that he cared about more than just making a car sale, but genuinely about me as a person.Travis’ passion for his job and delivering excellence is to be applauded. He gained a customer for life.It was worth driving two plus hours to do business with Fields. Thank you, Travis. Terrie Ard

Service is always great.

Awesome dealership and even better people.. nicest facility you’ll ever buy a vehicle from. Travis helped us buy our f 250 and Jackie was there to assist with any needs

These guys have been so helpful in picking out what was best for me, completing all the maintenance and any other services I needed while I had my lease. With people like Jackie Pounds on the team, it’s a recipe for success!

Thanks to albi did an awesome job with my purchase.

I stopped in for a tire rotation and was pleasantly surprised at the amenities offered in the friendliness of the staff here at Fields Cadillac. I was given a free breakfast, they washed and detailed my vehicle and all of the staff were awesome, especially Jackie the liaison. She showed me a private Platinum Lounge where I could sit and work on my school work free from interruption.

Hands down the worst car sales experience to date. My husband purchased a car from fields Cadillac this past week. It was anything but easy. When we initially saw the car, it was in the middle of a “legal battle” and “wasn’t for sale”.. Apparently that had been sorted out and my husband was able to place a deposit on the car. Pick up had been delayed because per the salesman, the car needed to go to ford for an oil change and recall. We finally got to pick up the car a couple days ago and no oil change, awful detail job (car was still full of sand, fingerprints, etc) and less than 50 miles until empty. To top it off, my husband was told the second key was around the dealership somewhere and that the salesman had “seen it with my own eyes” and that upon finding it, we could come pick it up. However, my husband just received a call that they do not have a key and unless they can locate it from the previous owner, we will not be receiving that second key after all... I’m am appalled at the kind of service we are receiving from this dealership. I’d expect a lot more from a fields dealership. It is so disheartening to spend the kind of money we did and not feel valued as a customer.

I am not the kind of person to write a review good or bad, but after my experience today I have had enough. I bought a new CT6 back in 2016 and have had nothing but problems with the car and the service department. Yesterday, the cue finally system went out which did not shock me, I just added it to the long list of things that have gone wrong with the car. When I called to ask them to come and get the car they told me that would not be possible today and that I would have to drop it off. I explained that I was working and they would need to work it out being this was just a another problem in my long list of problems. She told me that she would have the manger call me. It is now 630 and I have yet to hear from from the service manager, however the nice lady that I spoke with did call me back and arranged for them to pick up my car before 1:40pm based on my meeting schedule. Well at 3:10 they arrived to pick my car during a very important meeting. I know what you are thinking at least they picked your car up the same day. Well, dont tell me you will arrive before 1:40 and not hold up your commitment without as much a phone call to say we are running late. How about selling me a quality product that doesnt need service every time I turn around. While we are talking about communication in the service department the poor guy who was delivering my car was headed to my house because the dealership did not tell him to come to my place of business, which I made clear I was at work and even gave them the address.Some of the issues my CT6 have had are:Sunroof quit working with no explanation and to this date still intermittently work when they want to. Still no explanationThe Leather Dash and Steering wheel have had to be replaced because of the Leather Cracking this was in the 1st year of the car.The Moonroof Cover quit moving and they had to have someone from GM come in because of a wiring harness problem. This time they had the car 14 days 1 day short of the Lemon Law and called us to come pick it up knowing it was not fixed and when we got the car we tried the Sunroof and it would not work but they told us to take the car they would call us when the parts came in to fix it. That was 2 weeks later and they did it just to avoid the Lemon Law.Tint on back window has bubbles in it you would think they would notice it and correct it but they have not.This has to be the most incompetent service department in all of Northeast Florida. It is apparent that the Service Advisers and Manager do not care about the level of service they provide. Also, the last oil change and service I got they did not reset the oil percentage so when I got the car back I checked it and had to call. They assured me that the oil had been changed and that sometime the service tech will forget. How about maybe put a system in place where things are double checked so this does not happen! I could continue with other issues but I will digress at this point hopefully you get the message. Once again ignorance at its finest. So, if you are looking for a quality product and a quality service department that will follow thru Cadillac and Fields of Orange Park are not the product or the place.

These are my people. Melvin is GREAT !!! Jackie always make you feel welcomed. John B is wonderful in Service. Thank you guys for taking care of me when Im there !