The application process and approval was fairly quick and easy. What wasnt easy was trying to get a response in order to schedule showings. They ask that you drive by the properties first, which isnt a terrible idea since I wanted to know what the neighborhood is like, however, once I did find properties I was interested in seeing the inside of (because they dont have very descriptive listings on their website), it took them more than 24 hrs to respond to a single text. I did receive automated responses but until I actually went for the in person viewing of one of the homes, I had not spoken to a real person from Alpine Leasing. The homes are usually pretty cheap but not always very fancy homes but they are justifiable in location and size most of the time.Im in the process of moving in right now and the home I chose was very obviously neglected in cleanliness. There is cobwebs, bugs, dust, you name it all over the floors, edges of the room, in the cabinets, around the doors and door frames. Ive spent the last week cleaning. Its time consuming and frustrating. Moving into a move in ready home that is not clean is very disappointing and puts off a bed image for a leasing company. On top of the cleanliness issues, there was several smaller issues or questions that I had that I emailed and took several days for them to respond. Most of the issues I feel should have been taken care of prior to a new tenant moving in. Now that they have responded, I am getting fairly quick responses as theres no excuse to not be able to respond to a quick email.Overall, I am pleased with the ease of the application and the the current quick response from the maintenance team. I did rate less stars for the inability to communicate with a real life person and their customer service during the showings period and the state of the home at move in. I will continue to update the review once I am moved in and have had more experience with Alpine Leasing.

On my second month of a lease with Alpine and they have been wonderful. Fair pricing, easy to navigate their inventory (extra nice to avoid the hassle of Zillow), and their staff are responsive and courteous if I ever need to reach out for anything. Will keep this review updated as my experience continues.

To claim that you don’t respond to google reviews with “we rent over 1,000 properties and these reviews reflect less than 1% of renters in an ABSOLUTE joke. Just like this company is. Slum lords that with try to take advantage of anyone that comes in contact with them. My house was broken into multiple times. The windows and doors never worked probably which lead to my utility bills being more than double my rent. Avoid Alpine like your life depends on it. You’ll thank me later.

Although you can find a cheap properties in good neighborhoods, I would not advise anyone to rent with Alpine. Its not worth the cheaper prices. I lived in a property for 18 months, and was eager to get out. When we moved into the home, it was dirty with broken windows, leaking ceilings, etc. It was clear that the landlord did not take care of the property. Our winter bills were $200-$300 because of the windows and unsealed doors. Appliances in our duplex were breaking monthly - my neighbors in the building complained of the same thing. Someone at the office was always pretty responsive via e-mail & maintenance would come out to fix things, but it only gets you so far when the whole property is falling apart. It was also difficult to actually talk to someone on the phone (be warned if you ever need rental verification). Overall, I do not believe this is an ethical business truly looking out for its tenants. Just read the responses to negative reviews on Google - I believe it shows their character as a company.

Ive been with Alpine for 4 years and I never had any issues. Theyre awesome. They come out quick when something needs fixing. Everyone is sooooo nice. My family has had and absolute amazing experience renting from them. Our house that were in now is getting sold so they made the process easy so that we can move into another one of their homes. ALPINE YOU ROCK ‼❤

The process was a breeze... Got approved in no time, found the house I wanted.. did a walk through.. paid my deposit . Easy peasy.. had a couple maintenance issue that was resolved in a timely manner.Awesome company to rent from in my opinion

Never received any refunds for the applications me & guarantor filled out. Never was able to contact anyone for anything throughout the process. Watch how their gonna reply with some excuse after it’s been months with no refund & I’ve been approved to other leasing companies with the same qualifications and paperwork. Believe the bad reviews.

How you a leasing place and only open for 3 days and when you open its only for 4 hours what work are you getting done who are you helping. Im waiting to see if Im approved or not it doesnt take that long to do.Hurry up and let me know so I can continue my search its bad enough Ive already paid and heard nothing. And dont say they tell you of your denied or not cause if that was the case why am I still waiting?

I have been trying for weeks to get in touch with an actual person from your office to schedule a showing for an apartment I am extremely interested in. Instead of your office being helpful, I keep getting met with automated replies and loops in your software. I haven’t been able to get anything accomplished. Very unprofessional, unresponsive, and unreliable.

I read a lot of bad reviews and some good reviews. i decided to give them a chance despite what was being said about them. i wasted my time, money and energy. i uploaded everything i needed to and about 6 days later they emailed me saying i wasn’t approved due to a list of things. some of them being, late on bills, debt on my credit and eviction. i always pay ahead on my bills and have NEVER missed any bills, as i’m looking at my score on credit karma, i see no balance owed, and i have never been evicted as i moved into my current house straight from living with my mom. after i saw that email they sent me i went straight up to my housing’s office and resigned. please do not waste your time with these people. they are scam artists.

Every time i call, Tiffany answers and always addresses my problems in a timely manner! I moved in like two months ago and I’m content. Thank you!

When I caught the house and had to emailed anything and didn’t hear from them. I decided to show up at this time. They shows bad attitudes. Plus keep trying to call or email them. Never received.... by way I am deaf. I lost this beautiful house that I wanna to be rental of house. 3 times. I gave up.

Read a lot of bad reviews but I wanted to give them a chance despite what was being said about them. I should’ve listened. Move in process was quick and easy but it’s nearly impossible to talk to an actual person even AFTER you’re moved in. Maintenance requests are not completed timely. Emails are not responded to timely and if they are they are very short and don’t answer what you’ve asked of them. After spending 3 days cleaning the house, just to be sure that they have no reason not to return my full refund before the final walkthrough, I still only received less than half of it because of small overpriced technicalities. Disappointed but lesson learned.

They will only send you an email no customer service,no one will contact you. They will take the app fee and deny you even if you meet all requirements. Don’t waste your time

I have attempted to get a hold of a representative for over 3 weeks. I paid my $45.00 for schedule tour fee and now I am just waiting idly for a response from them. I dont believe I would ever work with a company like this in the future.They suck!!!Update They are still horrible!So you responded with a we dont respond. How original! You guys took my money and I never received a call back or response. What happened to talking to people on the phone? They are using technology and the pandemic as a damn excuse!

Pretty easy and straightforward application process and rent payment interface. When Ive had questions they have responded very quickly. I dont know about responsiveness time for maintenance requests, as so far no issues with the home.

Got approved quick, viewed the house, paid deposit, and moved in ASAP. They were very responsive. I would highly recommend Alpine Leasing!

Not really a big fan on the texting when it comes to getting a home but, at the end it worked out for the best

EDIT ONE MONTH LATER:I still havent got the issues I have mentioned taken care of, so I have dropped my rating. In addition to the previous issues I now have trees in the backyard pulling on the power cable to my house, slowly ripping the meter away. Today is Tuesday Sept 14th and I received a message on Friday Sept 10 that someone will be by. Someone finally arrived today while I was at work unannounced. That is not okay Alpine.I am losing faith an confidence in the maintenance team. I highly recommend you stay away from Alpine unless it is your last resort.Original Review:Just got the keys a few days ago, and Ive never rented from Alpine. My experience hasnt been the best, but it hasnt been the worst. Ill try to break this down into different sections.Communication:when you are first looking at houses from Alpine its definitely different than what I was used to. You apply and then get approved for a certain amount per month, and can pick from any listed house in that range. However the listings are very limited in information and pictures, which has caused me problems (Ill get to that.)Up to this point all correspondence was through the website and email. After I applied I was contacted through text messaging.Once I was approved and chose a house to see, I scheduled an appointment through texting, which there were VERY few openings.When I finally go to see the place on my appointment, I am greeted by a friendly young man, who informs me he is not a rental agent and unfortunately cannot answer any questions, but to text the number Ive been talking to.The young man was friendly, but gave off the impression he was in a rush, which caused me and my girlfriend to not give a proper look at everything. (Which will come into play later) it also made us feel like werent even important enough to meet with a rental agent.The girlfriend and I forwarded our limited questions (based off limited viewing time) such as asking if the place would get cleaned before move in (it was filthy), or if the hole in the soffit would get fixed so no animals enter.We were told those issues would be addressed. And that if we were interested we needed to act fast as other applicants were waiting to see it. This put pressure to put a deposit on the place. So we need, as we were on a limited time frame to find a place too.The house:Well I finally get the keys last Friday and the hole in the soffit is still there, there is now a large broken branch in the backyard that ripped the cable (for cable internet) off the house, and the house was never cleaned. So now Im spending several days cleaning (before I feel comfortable moving my stuff in). Im going to submit repair requests with maintenance, so I will update if these things are addressed in a timely manner.However here is the real kicker though. This house does not have central air. Which I shouldnt be surprised with a 100 year old house. But Im used to living in apartments. Im not used to looking for, or needing to ask if that is needed, especially when every other rental agency lists that information. And I think if I had not felt pressured to hurry up during my viewing, I would have noticed that.So now I have to clean and figure out AC before I feel comfortable moving in.At least the place has a heater. Too bad the ductwork literally has holes in it from corrosion and age. They also look like the inside of the ducts are coated with decades of filth. Gonna need some air filters.I also have to mention that there are vents that just look straight into the basement. Theres no duct work connected at all. Thats not gonna affect heating and cooling bills.-----Im happy I have a house to live, especially at such an affordable price. Im just hoping it wont be a regret down the road. I am willing to give Alpine time to address my concerns and will update my review.If youre looking for a personal experience, Alpine is not for you. If thats not something you care about, by all means look at their houses, just make sure you do your homework.

I dont know how much worse their rating can get since its a 2 star right now, but Alpine has THE WORST communication. Here we are over a week without AC working. They sent the tech for Bonilla Comfort to fix it today, but they didnt give him the key to unlock the machine out back since its chained up. I cant get a call back about it at all. My 5 month old baby cant stop crying because she is so uncomfortable. Bonilla is getting a bad review as well. They knew they needed a key and still came out and acted dumb. It was the same tech from the other day.

Started looking for a home for my children and I. Was skeptical from the reviews but glad I did not feed into the negative reviews and comments. Alpine was very professional. I even had a personal realtor to communicate with (by text messages) to look for my home. When viewing the homes everything was safe, professional, and quick. Told the realtor the one I wanted and was able to pay my deposit next day. Despite not being able to talk to a live person or get an answered phone call. Alpine was great and helped me find my new home.

Wonderful experience with maintenance. Fast speedy service and the company as a whole is always communicative and helpful. Thank you Alpine.

Theyre just out to take your $45 and then showing you dumps like 945 Livingston it smelled to high heaven but she said it was move in ready it was dirty, gutters falling off it was just filthy

I submitted an application and did not have any correspondence with anyone besides the automated response giving me zero information. However, my $45 fee was taken from my bank account immediately. Looking for a place to live is stressful and Alpine Leasing makes it more difficult and wasted my time.

I applied with Alpine leasing on a Friday to see if I was approved for a house that I was interested in and they text me Tuesday morning told me I was approved and I seen the house Thursday and now Im just waiting to get my papers signed and everything get into my new home. They responded every time I text them and ask them a question I think this is a very good company and they responded back pretty fast I thought.

They just took my money and sent me a email with a list of false reasons why i didnt get approved when i emailed back they never replied do not apply through them unless u wanna be scammedHorrible service and no one answers the phone just operatorHow sad how many people are you guys going to scam

Absolutely horrible we paid 80$ for application fee and it’s been 3 weeks and still no call back or statement from a property manager, also being said when ever you try and contact the property you get a forward call to the operator that only send you a link to schedule a tour. They’re prejudice and only run off greed.

Dont believe the bad reviews. Alpine isnt perfect, but great for my particular values and tastes. Initial application process is rough. House selection is huge. My rental didnt have a stove or fridge the first few days, and getting the contractors out to put those in in addition to the window units was irritating. I love the privacy I have now as an established renter, as well as the generous late rent policy. Huge selection of homes.I found a home in my price range with a garage, a fenced in yard for my dogs, all hardwood floors, and a dishwasher. I plan to stay with Alpine after this lease ends.

Alpine was a blessing to me and my family. Quick application process, fast response time, lots of choices of houses to choose from. I looked at my first place and it was a bit too small and the next day I was looking at another house and thats the one we moved into. Within a week I was moved into our new home. Thanks Alpine!!

They stole my application fee and tried to convince me they ran the application process, with false things on my background.Rebuttal, then to respond to me here, but not respond to me via phone, scams. I am highly aware of my credit & work history, your denial was false. It’s ok my bank will refund me my application fees. You’re a scam company..

Against my better judgement I applied of course was denied. They gave me a list of things that they supposedly denied us for. Hahah i looked over the list and of course none of those we have on our credit. Then today a guy text me asking if i was interested in a property they had, so i told him to give me a call. He did and had the weong person, so i continued to try to ask about my application and he was the rudest person. Oh ok so since i wasnt approved you have the right to be rude. And how do you get my application and phone number mixed up, ummm duhhh. Wow sad to say Id never recommend them.

Applied to a home within my price range and gave all the necessary documents, got denied and was given a list of what “it could be”. Impossible to get in contact with anyone. Every text, phone call, and email just led to an automated response that had nothing to do with what I was inquiring about. A waste and scan of my application fee. Was also given a link to the website they used to check credit, telling me it was free to use, but it always led me to a payment to actually check what they were looking at.

My wife & I love the rental property we chose!!Great company to go with when looking for your family’s next place to call home.

I went against my better judgment and applied after I read the reviews, They said they denied me because they couldn’t verify my landlord or my rental history. When I called my landlord he said he never talked to anyone from this company. So I feel like they just scammed me

In response to the message below from Alpine: I have made my complaint with the BBB and their response doesnt address my complaint.Please beware of the application scam. THERE IS NO HUMAN INTERACTION even if you do apply. Maybe some of the people who were approved say its great, but they will ask for a rent ledger if you cant get it or you subleased they will deny you (no matter how much money you make). Allow 5 business days to obtain all documents but my application was denied in 4 days and the property that I wanted was an 8th of my monthly income. AVOID!!! Read the reviews before you apply!

I had great experience with Alpine . Only thing was the $100 late charge however I didnt have any issues .

We recently signed a lease for a home that was promised to be cleaned and have maintenance issues addressed prior to moving in. Neither was done and the appliances are filthy. The only way to contact anyone is by text or email, as the phone numbers do not actually connect to anyone. In email correspondence, Tracy Delk, someone who I have no idea who she is as her response did not include a title, said she could either send someone to clean the appliances only or give us a $100 credit to clean them ourselves, like we had to the rest of the home. Renter beware. This company is unprofessional and prays on people who have to rent homes without any care or concern of quality or cleanliness.

I filled out the application, they kept asking me to send information that I already sent twice I had a co-signer because I did get behind on my credit card payments, we are in a Pandemic my job slowed down but I was still working they got 45.00 from me and my co-signer they denied me saying I wasn’t at my job long enough ( been here 5 years) said I wasn’t at my address long enough ( been renting from same guy for 13 years) said I had been evicted, been renting from same guy for 13 years said delinquent on ONE utility bill which I was but again we are in a pandemic my other utilities are on time you can’t talk to anyone I was confused about a lot of the other reasons they denied me because they were not true my co-signer has excellent credit and they never even told her anything about the application just took her money times are too hard for people to just scam you out of your money this place isn’t professional, I noticed where they responded to another review stating the people with negative reviews are lying, if they are then how can they come up with the same issues dealing with this company especially when they don’t know one another.

Been with them a year, impossible to talk with anyone and they are very slow, they say to email but they never get back and its someone different every time.

First thing to note is that the company has VERY specific days and times. So with that being said the process to handle the paperwork/ work load is going to be slow. I applied and it took some time but I was processed and approved and they reached out to me via email. And its stated there isnt a payment return if you failed to be approved. Thats on you for a less than reasonable background and finance history. It costs money to run background checks and its unreasonable to want the company to pocket the costs. And if you legit got scammed then fine complain, but dont go dragging the company through the mud because you were not approved or being unreasonable.

I have lived with Alpine in three houses over five years. Heather is fantastic, and she makes sure we are taken care of immediately! To anyone looking to rent from them, it truly is best to stop by their office. My A/C went out, and I had two new units within 24 hours of going up there and asking for them. The nice thing is that their maintenance office is right next door, so I can pop in there anytime I need to for any reason. We had a small leak in our tub, and they someone out within two hours.

Only reason I didnt give 5 stars is because the floors were scraped up and they didnt paint but overall good experience. I would refer them!

Why when someone applied for a property no one call you, no communication. Its been ten days I applied still dont have any updates. What is going on?

Houses are poor condition and smell bad. They take your money and don’t respond to email or text .

So I have rented two different properties with Alpine. The first house I moved into had multiple leaks from the roof into my daughters bedroom, my master bath, and my room. The leaks first started when I moved in and though they sent someone to my home 9 times to fix the leak, every time it rained, we had to pull out buckets. When my lease was over, Heather indicated that the homeowner wanted to do something else besides rent it out and I had to move. I later found a three bedroom home that was over 1800 sq ft for only 725.00. Well, I soon found out why it was that amount. The upstairs bathroom floor was never properly sealed so whenever you took a shower, it leaked downstairs into your dining room. The bathroom downstairs never had a back plate so anytime you used the bathroom it leaked urine into the kitchen which was right behind the bathroom. Did I mention they were called about these issues as well, but once again it was never fixed, they just placed a band aide over it until it started up again. The last straw was when the rodents that came into my home (they never sent anyone to fix this-hope youre not afraid of raccoons) tore up everything in my basement and in my attic. They blamed my puppy was is only 8 weeks old and cant even reach the ceiling! We have currently been without heat for over a month and I had to call the health department in order for them to even try to fix the situation. I cursed them out multiple times due to it being freezing and my kids not having heat at night... you know what they did? They asked me to leave the property within 30 days instead of fixing the issue. I cant make this up if I wanted to. Please NEVER EVER in life rent from 317rental /better known as Alpine Leasing!!!!!! Heather Bracula is the devil and none of the people working in that office care to fix anything wrong with any of their houses. They only care about the relationship between the home owner and them and NOT THE RENTER!!!! Did I mention that shes also writing bad reviews on my rental apps even though I dont owe any money, and theres no damage to the property!!!! STAY AWAY FROM ALPINE!!!!!!! THEY ARE NOT TO BE TRUSTED AND THEY REALLY DONT CARE ABOUT BLACK FAMILIES!!!!!!! There are plenty of other/better managed property management companies that you can rent from besides this one. Please, if you have kids, or just if you care about yourself or your well being, please never give them any of your hard earned dollars. You will regret it!!!!!

I honestly have no idea why everyone is saying such rude stuff about Alpine. My move in process was easy, quick, and efficient. They are also very understanding people. Especially during a time like this. I just don’t get the slander. But, alpine I thank you for being a blessing to me and my family.

Their website browser is easy to use. Representatives are courteous and extremely responsive.

House wasn’t clean and water/pipes bad. House just wasn’t ready to move in. Said maintenance would contact but haven’t.

I applied on 10-7 and haven’t heard anything from these people but an automated receipt for my money. This is most likely just a scam; or the owner rented a house that one time and now thinks they can make a website and scam people, pretending to be a real estate professional. Do not apply. Do not even look. Don’t waste your time. Don’t try to call them; they won’t answer. they’re cowards and scam artists not real professionals. Apply with a REAL company. What a joke.

They will require a $45 application fee and then deny the application quickly without exact explanation as to why. I feel like I just had $45 stolen.

I ran in from Alpine last March and all I can say is your good come in your room from anytime we had an issue they always fixed it I would recommend Alpine my friends and family and I plan on renting from them for a long time

DO NOT APPLY THEY ARE AFTER YOUR APPLICATION FEE. None of the phone numbers are connect to actual people, save your application fee and RUN! there is no way to contact someone to see how your application is going they deny applications on a bias. I wouldnt even give them a Star based on their customer service 2 TUMBS DOWN

Really great experience !! Very prompt and help asap whenever we have a concern.

I just went up to the company today. This white man with tattoos all over his hands had an horrible attitude. I notified him that I am deaf before even proceeding to speak. He wanted me to wear a mask so I went ant got mine. However my husband who is deaf as well had a mask on and leaned a bit forward so he can hear what he said. He said if we dont stand 6 ft back he would close the door on us. I asked him why he was being rude. He then slammed the door in our face in front of my child. This is going to be a huge discrimination case which I will win. Im currently filing with HUD and filing a federal discrimination case against Alpine.

We dodged a bullet!! Rental company doesn’t reply for days then it’s an unprofessional text from someone who’s rude. They say they will call you and the call never comes through. No number you can actually speak with a person. My mate finally got an approval and decided he didn’t want Alpine in his life moving forward and went with a property that was $100More a month just because the company was proficient. When he text them and told them he went with another property he got a message stating that his approval was now revoked. Lol! What a joke they’re vindictive along with everything else.

Horrible experience with this leasing company. Only talk through text and response time takes forever. Then after getting approved they tried to cap me to certain houses that I didnt want.

When I applied for a rental at Alpine I wasnt sure what to expect or how long it would be before I was approved and to my surprise it was all done with in 2 weeks ( application, finding a house and signing the least). Fast and Easy!!!Thank You Alpine!!! I Am Very Happy!!!!!

I will have to disagree with Magee and agree with Taylor. I understand that no one is perfect but when conducting business there should be a degree of professionalism. Alpine Leasing took my application fee and never got back to me. Left and phone message and an email with no response from either. The folks at this company are either incompetent or crooks. If you are looking for a rental in Indy might advise you doing business with another company.Response to response below - It is unfortunate that Alpine cannot accept responsibility and just pledge to improve their services. Unfavorable reviews are an opportunity for growth and should not be responded to defensively. It is convenient that they no longer respond to Google Reviews then proceed to try to shift the blame. Comon Alpine. Just accept responsibility for poor service and move on to improving your company. Simple.

Nice company, pretty responsive. They have some bargain locations just check it out first which they dont mind. Very pleased.

We were trying to contact to talk to someone and they will only email automated response you cant not talk to anyone if you have a question. How can you run a professional business and not be able to talk to someone. I will not recommend to anyone.

Responded quickly. We found a house within days of our app being approved.

So far alpine as been amazing. They didn’t give me the run a round like other company did.

I read all of the negative reviews about Alpine and I definitely was skeptical about applying! I applied, was approved in a couple of days and scheduled a showing for a couple of houses. At that time, I could not find the house I was looking for. By the time other houses were posted on the website it was over 30 days since my initial application. I texted Alpine several times about showings and then I wanted to know if I needed to complete another application. I never got received a response from anyone which is why I give them a 4 star rating due to lack of communication. I assume partial responsibility for this issue since the website does state if you plan on moving in 30 days and other things I missed when I applied. However, common courtesy would have been some form of response such as you need to complete a new application. Eventually, I did complete a second application and started the process all over again after realizing the negative reviews were all relating to the application process and not services provided by Alpine in regards to upkeep of homes, maintenance, etc. I was able to find a home I liked and I cant say enough good things about the employees who showed the home on both occasions. They were prompt, friendly,. and accommodating as I took by time viewing the homes. They were outstanding! I am looking forward to moving into my new home next week and hopefully a long relationship with Alpine! My advice to anyone considering applying is to take the time to read through all of the requirements for the application. It is true that they post everything you need to know, just make sure you read ALL of the information under all of the tabs. Also advocate for yourself! If you have applied and have not heard anything text/email them! If you have additional documents they need, text them and make certain the documents were received. I wish I could have given them 5 stars, that lack of communication when my application expired earned them 4.

Everything started out great was approved within a couple days. Then wanted to look at a couple properties messaged our agent and we went to view them the following day. Turned out the two houses we looked at werent exactly what we were looking for.This is where things took a turn for the worse. We have messaged our agent multiple times in the last couple weeks without a response. You cant call the office number to try and reach someone as it is just a recording.I would give this company a 5 star review if our agent would re-appear. But there have been a couple houses we have been interested in looking at the past couple weeks and cant get a response.

Once I completed the application everything else fell in place. Thanks Alpine for the smooth transition to Indianapolis.

Company is not forth coming on the application process. You pay the $45 fee and it is not until after this that you are advised they want 3x rent AFTER taxes are taken from your checks. The units are not in the greatest part of town either and so you would think they would be okay with gross as long as rent is paid but again they are not honest. Going through one of the worst years of my life and the stress these folks added was just disheartening. Responding to their statement “Our guidelines state that income needs to be approximately 3x the rent amount. That statement is accurate. Multiple factors are taken into consideration when applications are being reviewed for approval. If one requirement is not met or falls short exceptions can sometimes be made.” It is not accurate most places it is 3x rent BEFORE taxes are taken not AFTER helps to be specific here as it does matter. Yes multiple factors are reviewed for approval but when one falls short exceptions can be sometimes be made? Really I can say if your read through comment after comment you will find that Alpine has no way for you to communicate with them once they deny you they will never respond to an email again and if you try and call you get a recording advising to apply and get approved then they will call you. Hard to get approved with untruthfulness! What if we are just going through divorce and such? What if we could supply a co-signer to bypass some shortage to ensure ourselves for the first year? What if we had other income to supply or something could be discussed? Pages of rentals available yet truly with how many are experiencing the same exact issue of being denied like this it makes more sense that the 45 fee is taken and maybe you randomly draw from a hat on who gets approved today who knows but overall very frustrating for sure for so so many out there.

Have been with Alpine a year next month, have had a few issues. but as soon as i do, they have always been very responsive to sending the proper person out to handle situationRefridg, was going out, i called, 1. 1/2 days later, a working one, delivered!It does clearly state after you pay, app fee, someone will be in touch, they are not as some are trying to portray !

You never speak to a real live representative and very unprofessional houses are run down and in bad areas Alpine should be off market @ this point .

I had read all the reviews & still went ahead and put an application in & was denied for “insufficient rental history” even though I’ve lived at my apartment for over 18 months with absolutely no late payments or anything of the sort. I think they rack up on the $45 app fees with multiple people & just sit on the money. I make over 4 grand a month so I know I for sure qualify for the house I was looking at. Ridiculous. Definitely disappointed.

I am very impressed how fast they have gotten back to me. They specifically request what they need and make any accommodations needed to show home to fit your schedule needs !

Denies my application and cannot even give me a reason why my application was denied. No wonder you have 2 stars this place is unprofessional.

Should have looked at these reviews before applying. Would have saved much needed money. Got turned down even with the right criteria. I guess they just bend their criteria when they just want free application money. Theyll just rob you.

DONT APPLY PLEASE! I had a water leak that resulted in a real $1000 bill that I had to pay by myself. Then the house changed to another management company but I didnt find that out from an Alpine worker. I found out from a knock on my door from the new company. Unprofessional and just a bad experience with them and all this took place the first 3 months of me moving in.

Would give this place zero stars if I could. Do not waste your time applying here. They state their website tells you exactly what you need, perfect. Submitted our application, emailed multiple times with no response for days after they say they will email you within the next 24 hours, that is not accurate either. When my partner went up to the leasing office they openly stated that they cant get to everyones quickly because so many people are applying and the application process has been outsourced. If that is the case do not make it YOUR COMPANY POLICY that you will respond within 24 hours. Then shows that we were denied due to our current lease not being up until May. My partner went in there multiple times, they told him that he was fine to apply, had them do a walk through of our current home and they approved us to rent again with this company on a different home. Multiple women at the management company told him that his lease was up APRIL 1ST. They even had him sign a hand written letter stating he would be moving from this home ON APRIL 1ST. Took both of our application fees and will not refund them. None of that regarding lease is on their website so that is absolutely inaccurate information. Not to mention this home that my partner currently is renting did not even pass health inspection and there has been MULTIPLE attempts to get this corrected with management company not responding or sending anyone out to fix. I own my own home in another area of Indiana and it was not even this difficult to PURCHASE a home. Not to mention, allowing someone to move into a home that did not pass health inspection and allowing the home to be in condition it is in is illegal, but we are denied from them and cant move to a better home. Thats fine, as we both have good credit and make over 6+x the required limit, no evictions, etc. Will be perfectly happy welcoming our baby into a home that is not run by this company.

I filled out an application. I have been trying to get ahold of someone at this leasing agency. No one returned phone calls or email sent. I see everyone elses reviews and wonder if theyre fake. I still would like to rent this house. So thats why I gave two stars.

There is no way to get a hold of anyone if you need help with your application so dont waste your money.

For all the reviews Im seeing and how things have been going for my mom and me. I encourage every to go to the BBB on them. They are collecting money and letting the properties sit. Not returning calls and send automated emails. With all the negative reviews I dont see why no one has thought to go to the BBB to get them investigate.

Just my personal experience with these guys have been awful. Last year we tried to rent though them and I understand they have many applications and many people looking at the same houses. But, I showed up for a showing and was waiting outside not 5 minutes before the showing. No one was there waiting and less than 5 minutes before my scheduled showing I received a TEXT saying the house was no longer available. Could of been courteous enough to call. I called to ask why but never received a phone call back. Then just recently tried to get approved again to give them a second chance and got denied for not providing paperwork. I was just unclear on one document and emailed to ask. Never received an answer. My husband had to threaten them to get a phone call. Then the manager I talked to continuously talked over me. He said they are short staffed, which I can understand, and don’t have time to “coach” everyone through the process. I didn’t think one question that required a 30 second email response to be “coaching.” They don’t have time to answer your questions but they apparently have time to argue for five minutes on the phone and respond to google reviews. They responded to my husband’s review faster than we got any type of response about our question (which is the only reason I decided to write one). Even said in their response to “be cautious of people who simply might not qualify.” However, if they actually took the time to look at our application they would know we met all the requirements. We just had a question on ONE document. I’m not saying don’t try to go through them, I’m just saying don’t expect them to answer any questions, emails, phone calls, or to be polite if they do. Actually, just write a review to get a response. They respond to these.

Took my application fee and denied me a hour later through email. The email gave 10 or more reasons why I was denied. None of which were true. Complete waste of $45 and my time.

Good rental company .maintenance is great a quick

Horrible leasing company dinged my credit score for nothing applied with a co signer with excellent credentials

I just submitted an application so I cannot speak on the end process, but the leasing agent Raul and the prompt response by email I have been getting have made me very impressed with the company so far. I have lived in my current home for almost four years and dread looking at an apartment and a few friends recommended this company to me. So far impressed!Update: current renter for four months. They are amazing still! If you are a good renter, they are the best landlords. I can do everything online (payment and maintenance request). And one month, I had issues where I would be a few days late paying and they were wonderful and understanding. I have had maintenance issues (washer broken...a little older) but they had someone out to see if they could repair within a few days and am currently waiting on replacement. My neighborhood is wonderful. The leasing agent was able to steer me to the correct place for a single parent. I hope to remain in my rental another year and possibly longer.

Unfortunately this has been a conundrum!due to the fact we have deposited money! With all regard this has been a nightmare and very judgmental and or bias within the service agreement. We are a completely legitimate rental occupant that has been denied rental fair share.

Alpine is very professional and patient helped me out with every question I had and help me find the house I wanted 10/10

My partner got approved last month and still no contact from anyone to show us a home. I have less than a month to move in to a home and my partner has sent multiple emails and no response has been given. At this point I’m not sure what we should do... if I knew it was going to be this bad I would have not had my partner apply, send money, AND get approved for no reply back.

They helped us with our questions and the process has been easy. They have many houses to choose from.

These people are a pure scam they only want your money for the application fee they never return emails you cant call to talk to anyone. Then about 3 weeks after your application they send you a denial talking about insufficient rental history,income they even went as far as to say I had an eviction which has never been on my record or credit history. I wish I would have seen these reviews before I submitted my info and wasted my time and money. DONT WASTE YOUR TIME OR MONEY ON THIS COMPANY.

I paid the $45 application fee, thats been over a month. No phone calls. No contact. Try calling them you get an automated message. Scam. I question if they really have some of these properties at this point. They promise a realtor to work with you, in reality they steal $45.

No live person contacts, auto generated text only, never anyone available to speak to. This company is a scam. Wasted $45 for a text message. I feel like I just gave all my private info to a machine only to be told I had no rental history. I know I dont I have owned a home for 13 years. If I dont hear back from this company I will be reporting them.

I was about to apply but after all these reviews I refuse to give them my money and not get any answer or call backs. Clearly everyone is not lying about their experience. If you have all the time to response to someone comment (I mean long messages) and not answer email or calls that tells a lot about a business. Especially arguing with people lol that’s so unprofessional. Helping children doesn’t have anything to do with people hard money and y’all being unprofessional. Thanks everyone for your honest review 1.7 star is very bad🥴

Well all I wanted was to speak to a person and schedule a booking to view a property. Instead I was prompted via email to pay the app fee and be approved BEFORE I could speak to someone or schedule. Of course they denied me, even though I met all requirements. So now Im out $45 for no good reason by a person Ive never spoken to about a property I still have never seen. And I just want some clarity on what went wrong. But I cannot get in contact with a real person.

They all tell you to apply even if you dont meet the rental criteria. They take your money and based on what you complete on the application determines whether or not they will process your credit app. 9 times out of 10 they do not process your application and instead they take your application fee and deny your application.

Im so glad I had a good experience. The house I got is so nice as well. John was very professional and nice. I got approved very quickly. Alpine was very polite, they approved me for 700 but I saw one I wanted for 725, they was gonna let me get it if I wanted but then I found something else but I appreciated that from them. They are a great company that specializes in immediate move-ins and that is to be acknowledged, so far best company I rented for. I love I can pay rent online too!!!!!!!!!!!

Was denied as a potential renter because I had no rental history despite my explanation that I was in the process of a divorce and had been living in a private residence for the last several years with my spouse. Met all other criteria for renting. Sent a letter to owner and COO and never received any sort of response. Despite the language they use on their corporate websites they dont care that people have different circumstances. After reading their pathetic response to this review I would rate them even lower if it was possible. It speaks volumes to the integrity of the company when they are quick to reply to outward facing criticism but didnt have the decency to respond to the letters sent to them. I guess it speaks volumes to the ethical standards this company maintains.

Very bad experience. I would notRecommend this company.

I can see why this company gets 1 star across the board. You take money and dont even keep in contact or work with anyone. Ive been a perfect renter for 5 years but as soon as I go help out family and try to move back home Im immediately denied on my application because I wasnt forced to pay to rent by the family I helped. This is ridiculous. I already have a job set up and Im trying to find a decent house. Thanks to Alpine Leasing Im back at square 1 with no potential home to live in.

My name is Gina Gallagher. You have my contact information. Trying to get a response after I was pre-approved, scheduled a showing & was told while waiting at my scheduled appointment that the property was already rented. Now I cant get a response via text, email or phone call in regards to any other properties. Seems this is the only way to get a response, so giving it a try.*EDIT* to note this worked lol they finally responded via text after this review. Unfortunately for them, I already rented something else due to their lack of response & professionalism. Notice that they could not address my issues in their response. I have photo evidence in screenshots & will happily share with anyone via email at [email protected]. THIS COMPANY IS GARBAGE!

I was thinking of going to Alpine these reviews got me scared. I got excepted to look for a place last year. I couldnt find a house that was not in the hood. I am looking to move out of my one bedroom to a two bedroom .

They took my application fee 3 weeks ago...my landlord informed me that he had spoken with a representative from their company and i havent heard ANY feed back at all. Its going on a month since I applied and it’s impossible to reach anyone from this company. I feel like I was scammed.

Wish I had read the reviews before wasting my time and money here. You cant get ahold of an actual person yet some egotistical manager has time to respond and argue with clients on here but no effort to resolve everyone having the same issues with them over and over. Alpine Leasing, stop taking all the rental properties if you wont get back to your disappointed clients so they can have somewhere to live.