I pulled up and as soon as I parked, a technician came out and greeted me. She was very friendly and was able to get me right in. I got an oil change, a filter change, windows washed, and they topped off my antifreeze. They asked me before they did anything, which I greatly appreciate, so I was prepared for my total at the end. All in all, I think I was in and out in 25 minutes. Staff was friendly and professional the whole time. I will definitely be going back!

$160 for an oil change and tire rotation is absolutely bananas. Will definitely be going to Firestone or Walmart Auto next time, where it will cost less than half that. They also left several tools and a piece of my windshield wiper blade under my hood (despite not changing my wiper blades?). Jiffy Lube is the most expensive chain for oil changes and it is certainly not due to their expertise.

Was able to pull up and be waited on in less than five minutes. Had my car oil change done here before and was glad they kept my information so we knew what was done before. They took great care of me and car and didnt bombard me with ways to increase my costs when I was just wanting a quick, simple, oil change.

These mechanics here know what they are talking about! Only jiffy lube ill use. And they do more than just oil

Quick in and out for an oil change on a new used car. Got me for the air filters, but they were genuinely nasty and they made them affordable. They seemed busy, but we were in and out in about 30 minutes. Id definitely use them again.

Always a quick visit & they are honest. I asked if I needed new tires yet & he said not just yet & printed out an estimate for when it’s due. That’s helping folks get the max for their buck. I’ve gone there for years & will continue to do so. They vacuum your car, clean the windshields & ck fluid levels, tire pressure & other maintenance items.

JL changed my alternator. I was able to come in with no appointment in place and get it done within 3 hours. Priced right. Runs smooth. No issues. Good job JL of Stop 11 area

The team here was very knowledgeable, prompt and courteous.A very well trained team.The all worked with clear communication and made sure I knew the state of my vehicle. They advised me of several other issues the found during the inspection and offered to correct them without any pressure. I will be going back again for future service.Great Job!

Had to quickly get a tire patched due to a puncture. I was in and out in less than 20 minutes when everywhere else had several hours long wait times for the same service.

Came in to get my tire patched. In and out within 20 minutes. Everyone was Fast friendly no hassle. When in need this is where Ill be going!

I got right in! the employees were very friendly and accommodating as I brought my own oil, filters, and stabilizer for 2 vehicles separately and spent less than 45 minutes total at Jiffy Lube. They even topped off my window cleaner and changed out my air filters I had.

They replaced by battery and a headlamp that was out plus I always get my oil changed here. They are fast, reliable, efficient and affordable. My battery was done in under 20 minutes and I was back on the road. You can wait in your car while they change the oil and I like that. All tge employees at the Jiffy Lube on 31 & Stop 11 give great customer service.

There was not too long of a wait. I drove to this location instead of another one that’s closer to my house bc online it said this one accepts coupons. When I checked in they actually directed me to a different coupon that was better than the one I found so I saved a little bit more. I stayed in my car the whole time so I can’t review the inside but I know they have the option to wait inside at least. I would go back to this location when I need another oil change.

Crew was very efficient, professional. Would recommend others try them.

Everyone was kind and professional. They were honest about the time and what they could looked at for me. It was later in the day so I didn’t think I could get an oil change but they still managed to fit me in. Thank you!!

I attempted to have my car aligned and tires balanced. Called amd made an appointment, and told them the MAKE AND MODEL of my car. Came to my appointment. Their sensor doesnt fit my MAKE AND MODEL. Something they specifically asked me that morning. Terrible service.

The staff at Stop 11 Jiffy Lube is always nice and professional. Quick oil change in and out!

Always go here staff is great and super quick ......good service for my price ......and they wont have your car for hours I wont go anywhere else for my oil change.

This place is amazing! As I pulled into the parking lot I was immedietly greeted and directed to a bay. After the crew member directed me in, the teams fast and friendly service got me in and out faster than I could say thank you. Everyone jumped in doing different tasks making it a smooth and stress free process. I will definitely be going back for any future vehicle needs and would recommend everyone to stop in as well. Amazing service with an amazing team.

Terrible customer service and nobody knows what they are doing. Threw my air filter in the trash but didnt have one to replace it so they had to dig my old air filter out the trash to put back into my car. Overall trash service.

Very friendly staff and professional service.They were timely without cutting corners to maintain a high quality job.

Excellent service is all I can say! They will service all my vehicles from now on!

The store did a great job working me in at the last minute.

This is an amazing store! Not all Jiffy Lubes are equal! I normally go to Stop 11 and 31S, on the south side of Indy, for my oil changes. I had a doctors appointment by the Jiffy Lube on Shadeland, so I took it there a few months ago, because it was on the way. Will never do that again! I bought a high mileage vehicle, because I barely drive. I may put 200 miles a month on my truck, at most. Anyway, Not even a thousand miles later, I checked my oil and it was completely black and looked like it never had an oil change! I dont think they even changed it. So, I followed up, by going to my normal store on Stop 11 and 31S. (I definitely wasnt going back to Shadeland!) The manager there, gave me a free oil change, to fix what Shadeland did! Shadeland also had marked down, that I had over a million miles on my truck??? So, Stop 11 and 31 is the only place I will ever take my truck again! I recommend this store 100% Their manager is always walking around, checking and communicating with his team, which gives me great piece of mind.

Got front and rear brakes replaced. The cost was a little high but was super convenient. Staff was friendly and professional.

This was my second time here and It is with great pleasure to say I’ve had good experience with them. They get me in and out with no problems and the right way. Thank you Jiffy Lube!

They were very honest i had went to midas first and they told me all sorts of things were wrong with my vehicle so i took it here for a second opinion they explained to me there was no way they could know what they said was wrong without opening my motor!! So they were just trying to scam me out of more money !! So they saved me thousands. Thank you jiffy lube for your honesty. So ladies out there go to jiffy lube on 31 and stop 11 if you want honesty. And dont go to midas on 135.

These people are honest. I went in to get my brakes checked since I felt like they were squeaking, but the guy checked it out and told me he didnt find anything wrong and that there was nothing he felt like he needed to sell me on.The entire process was fast and I wasnt charged anything. Ill definitely be back when I need my oil changed!!

Super friendly service!!! Kept me informed of charges as I added windshield wiper replacement.In and out quickly!

All staff were polite and easy to work with. Service was professional and quick! Great price compared to other quotes I received for brakes.

Absolutely amazing people and very kind. Highly recommend this location.

I pulled in to Jiffy Lube and it was very very busy. An employee named Jake approached me as soon as I stepped out of my van and asked what he could do for me. I told him I needed a new battery with installation. He said “I’ll take care of that right now”. He had me out of there in less than half an hour from the time I pulled in. Both the manager and assistant manager took the time to ask if I was being taken care of, while in the waiting area. This was my first time at Jiffy Lube and there’s no doubt I will be back.

Topped my vehicle when I came by to get an oil change, great service friendly staff.

They took care of my oil change quickly and the whole experience was quite pleasant. Highly recommend.

This is the only place that I go take any of my vehicles I love the fact that they have coupons and they get you right in and out thank you very appreciate it

I was in and out in just a few minutes. I was allowed to stay in my car, which I really like right now, while the services were completed. They pointed out other services that I might want to consider, but they werent the least bit pushy about it. Very good experience!

My favorite go to place for my oil change! They treat me like a Queen! ❤️

Easy! In & out super fast & staff was friendly & helpful! Will definitely go back!

Love the crew at this location! They always provide quality and timely service and stand behind their work. Have been a customer for years and will continue to be for years to come!

I like jiffy lube cause they are quick on getting the work done and very professional too! I will continue to go there for service. Thank you Jiffy Lube!

Very friendly staff, greated with a smile. Great and fast service. A++

Highly recommend.. friendly staff. Great customer service.. they serviced my needs very efficiently..

Quick and courteous even though they were busy

The employees at the Jiffy Lube I do business with are like good friends or family. I will never business with anyone else for my oil changes. They know the business well. Service is second to none. These people are the best! Thanks, Don Marrs, your loyal customer!

The staff could not have been more helpful and informative! They made sure that my visit was done quickly and efficiently! Thank you!

Very friendly staff and knowledgeable. So fast thanks

Very clean. Everyone was extremely friendly. Great job guys and gals!

Everyone at Jiffy Lube was very professional and they attended to my vehicle right away and and it was fixed extremely fast

The people were friendly, open, very quick/efficient, and they made an everyday uninviting chore pleasant.

They did an excellent and quick job with both me and my fiancé’s car ! We were in and out within 30 minutes, not to mention getting in at all where as my dealer was making me wait almost 3 weeks!

Very courteous and timely, thanks to the crew working that day.

Service was quick and friendly. There was a worker literally standing and falling asleep. He almost fell and bashed his face twice. I was worried for him.The other were doing their job like he wasnt there.

Very disorganized, I had a scheduled rotate and balance time but they put another walk-in in front of me. Reason I know is they told me, they said they would put the car out and start my work, but they didn’t. The manager, I realized after sitting in lobby waiting was on his cell phone non stop.The employees or technicians worked hard but had no direction.I won’t be going back.

Very prompt and professional. Very satisfied! Thank you!

Everybody was super nice and understanding. Jiffy lube specifically on us 31 is the only place I go for my oil changes.

Very professional and polite. They were very thorough and I left feeling good about the service they provided.

The staff was professional and as a female I appreciated having a woman service my car. It was a nice change.

I had a great experience even though I have no idea what kind of oil my car uses. The folks here treated me like a friend.

Job done quickly and correctly but the cost was about 30 dollars more then I would have expected. Will be taking to dealership or mechanic next time

The gentleman working were polite, efficient, and capable.

Great, friendly service, but extremely high prices $200 battery...costs $350.00

The staff were very friendly and they did my oil change with me in the car. In and out very quickly. Also, they washed all of my outside windows.

Very quick! Barely parked the car! In and out within 30 minutes!

Took my 89 k1500 in today for an alignment- Mike Dodson did a great job! I highly recommend this jiffy lube.

Great service and very friendly

Pulled up to the roll up door and a man came out and introduced himself. He explained services and cost that may be involved with my BMW. And normally do my oil changes myself but being cold and I had the money I just figured I’d give someone my business. The gal working inside showed me my cabin air filter which I had replaced and also recommended a fuel injection clean which I am also authorized. Theservice cost me around $150 and I was given gift from the staff. I’d use their services again.

Little expensive in my experience. Also they topped off my coolant but didnt secure the reservoir cap correctly. Otherwise professional and quick.

They where very quick and had me out of there in no time

Needed brakes and tire rotation. Great value, job done well, price good, friendly and time to commplete awesome.

Staff very friendly, fast, and knowledgeable!!

Very polite and informative. I would recommend them to everyone. The stop eleven and 31 store rocks!!!!

It was horrible i sat there forever 3 other cars got done before mine they did not check all my lights and signals i had to ask them to air my tires up. I told them i had a coupon from jd byryder and ever since i told them that i was not treated fairly and then when they started it, it literally only took 5 min i dont even know if they drained my oil. Eventhough i have that coupon i still upgrade alot of things and i would hope they wouldnt treat me any differently. The girls were real rude!!! I wont be going back to that one. Thank you

Quick enough for a Saturday morning. Friendly staff. Clean waiting room.

They get me together every time! No issues

They were prompt, did a good job and did it very fast!

Horrible service and employees. Would never recommend. Plenty of other places on the south side.

Great, quick service.

Friendly, professional, knowledgeable and super fast. Love this place.

They are always friendly and customer-focused! Highly recommend.

Fantastic service as always, courteous, fast, and concerned for my car and safety. HIGHLY RECOMMEND and Katherine is very knowledgeable!

Prompt and friendly service at a very reasonable price.

Very polite. Used for my company truck.

Nice friendly people

Very professional, manager Rick is great to work with.

Let me start by saying the service was fast and friendly. Check in and check out was simple. It had been a long time since I went to Jiffy Lube. The cost was $30 dollars higher for the same 5000 mile synthetic blend that I pay at the dealer which was very surprising to me. I needed convenience this time around at oil change timw and Jiffy Lube did provide that. The cost was disappointing.

Good place to go the people are nice and the business is professional

Fast friendly professional!

This is where Ive had my oil changed & antifreeze changed for years fast and very efficient and great prices

Really good service!

I had gotten an oil change and they stripped our oil plug. We had been living in apartments at the time so I had not noticed the oil leak until a couple months after the initial oil change once we moved into our new home. But when I notice we are still 500 miles under our 3,000 mile marker. I removed the oil plug because I figured they had stripped it and wanted to check. And of course they did. I called them and they said there would be an investigation into the incident. I got the car towed up there because trust driving it. They called me the next day and said I needed a new oil pan that would be 650$ lol I kindly refused and said they should cover it because the stripped the plug. They said since it didnt leak when we got it, that it isnt there fault. So I kindly said I would talk to them in person when I got off work. They called me back and said they cleaned the threads and it didnt need a new pan but they werent going to put oil in. This was a different mechanic and I said the last guy told me I needed a new oil pan. I would like a new oil pan please. He said it didnt need a new oil pan and that it was fixed. I just said okay and told him Id talk with them in person when I got off work. I get over there and say they should at least put oil in it because they originally said they will fill up your oil if you ever need oil before your 3,000 miles. He refused (the GM Jake not the GM) and said he isnt going to do anything else to the car because of the oil plug incident. So I asked for the oil plugs back and they had thrown them away. And said they would dig them out the trash and they gave us 2 different plugs. Not even the right ones. We told them and they said they are probably already in the dumpster. So we asked for our recipes for the New oil plug they put in that they said wouldnt leak. And we put our own oil in the car. And as I thought the car still was leaking oil. So yes they will be hearing from our attorney and will soon be getting a bill for a 650$ oil pan. Jake is so unprofessional and probably never even told the real gm about the incident. He will be getting a fun surprise soon. STAY AWAY FROM HERE!!!!!!!!

Not sure if cost was fair.

They can’t even do a simple tune up now my engine’s knocking

Great repairs on car

They are very helpful.

Robert and his team were awesome!

I needed my headlight replaced and to do so the front panel has to come off. Two workers double teamed and I was out in less than an hour with both bulbs replaced and a tune up

Very friendly, always explain whats wrong, and answer any questions I have

Very nice people 25.00 tire repair

Got stuck in the snow behind business and jake pulled me out. Awesome service very friendly

They like to over price you when you get a simple oil change, they tried to have me pay $75 or higher. This place is a scam and I would never come here again. Absolutely ridiculous