When I first enter CarMax this was refreshing and everybody was professional and everybody was welcoming and if you feel like home. And Im a disabled vet Im had a series of strokes and was my senior sales consultant and Matt he was great to me he was amazing. He was patient with me because of my disability.

My husband and I went in to purchase a Jeep Wrangler and walked away with a Subaru Outback instead and absolutely could not be happier! They gave us a fair price for our trade in and we love how smooth the whole process was!! Every car we buy from now on will be bought through CarMax! Our salesman was phenomenal!! Overall A++++ experience! Thank you!

We found the perfect car! Right in our price range low miles good price..... And it wasnt available. The perfect car sitting on the lot that we wanted to buy was not for sale.Frustrating.We will keep shopping.

This facility was very nice, very posh, and the staff members were welcoming and friendly. They have a diverse inventory to satisfy anyone at this location and it was fun to walk around and sit inside the nice expensive cars. Oh, to dream.

The CarMax process to sell our car was great. I took in our car.....answered some questions about the car (accident damage? Rust? Brakes? anything else?). I let CarMax do their detailed analysis which took only 45 minutes. They came back with a very fair proposal. We were debating about having it fixed at a repair shop, but the labor charges would have been too high for the age/condition of the car. But the CarMax offer swayed us to sell it to them. We brought the car back in 3 days (I needed a ride home). We spent about a total of an hour in-line and waiting for the Business Office to prepare the paperwork and cut the check. But the people were all very friendly and gave us the check as promised.

My sales rep was amazing! He did a great job. If it were a review on him, I would give five stars.I give the experience three stars based on the cleanliness of the car (even though there was plenty of time to detail it) and it took 90 minutes of waiting for the notary to get the paperwork signed. I know there aren’t enough staff but to sit behind him, waiting and hearing him talk and talk was a bit frustrating.

This is my 4th car purchase from CarMax. Great experience with everyone I dealt with. I ended up trading up a van I purchased a week earlier and their 30 day love it program was nice. When I brought my van in for service, David behind the counter called me out by my first name as I entered. He had a loner van that was similar to what I have all ready to go. I didnt miss any time off at work and they finished the work by the time I requested.

Great store, Great Employees.... Love my vehicle, no one else had it. Great price too!. But I ran into a problem. No one gave me any out of the box options. Ive bought from 3 other dealers all who were receptive to helping. CarMax was not. If you want help that requires out of the box thinking. You should go to one of the competitors down the road. If you want to resolve your own problems and get good service. This is for you. I just was not comfortable. Except for the one issue near perfect.

We went on a Sunday to browse when the store closed. We had to park on a side street since the lot is enclosed but accessible by foot. The prices and details were in most of the vehicles. Some windows had tint and it made it hard to read. All the vehicles were easy to get around with proper spacing to walk between them. The lot was well maintained. We will be going back to talk with someone about purchasing. All the vehicles on the lot were in above average condition. Plenty of choices.

The sales and service department are great. Ive bought 2 cars from Carmax, and will definitely get my next from them. The last time I purchased from them was actually a Honda. It was a really nice car, but it just was the one for me. I contacted Carmax to let them know that I didnt like the car. They let me return it for the car that I did want with no hassle. I never felt pressured at the dealership and I never felt like I got a bad deal. I got great cars and great prices. Oh and the cars were all in A-1 condition and never gave me.any issues outside of basic maintenance.

The salesman was very nice. Everything went very well. I noticed when I was taken to my car that it was very dirty. I was waiting to do the paperwork for at least an hour. I figured it would at least be clean. Also after I washed it I found written in sharpie on the fender sand and buff.

I took my vehicle to CarMax for an appraisal the other day. They offered me 33K and said that the offer is good for 7 days. I thought about it a couple of days and went back there to sell it. I gave the business office all documents they requested and waited in the lobby area. 1 hour later they told me that there’s an issue with the mileage and the new offer is 25k. I asked why they offered me 33k 2 days ago and now they’re offering 25k. They said that they probably didn’t pay attention when they looked at the vehicle report the first time. I will never go back there again!

John was an amazing salesman, I had some difficulty with the finance company. John made sure I was fully taken care of. If you go here please ask for John. I am enjoying my new car.

Truly a great car buying experience!! They were helpful but did not hound us. They fixed the items on the car we were concerned with immediately even before we decided to purchase the car. Buying was smooth & painless! They really do what they say on their website!! Plus our sales person Kelly was super friendly & helpful!!

Run from this store, day 1 made an appointment arrived 45 minutes early didn’t get to speak with a sales representative for almost 1.5 after my scheduled appointment. I purchased the vehicle on 8/21 and Im still waiting to get the documents so I can register the vehicle. Today I spoke with someone from customer service and was told to give her 48 hrs to try and get a resolution, she tried to get in touch with the store (Indianapolis) and was unable to. Its bad when your own company can get a hold of someone. Going to give 1 star because cant rate 0 but I would.

It was a busy day and I was at the site almost 2hrs. Im not complaining though! EVERY employee had a positive attitude and could been seen working hard to accommodate all the client demands coming their way. My entire experience was professional, courteous, and, efficient.

The easiest, friendliest and most fun Ive ever had while buying a car. No alllllll day process and I loved the 24 hour test drive to make sure that I could get the vehicle in my garage 😀 I highly recommend CarMax !

Great! The quote I received online was honored in store which was a stress reliever because you never know what might be seen that you missed or whatever. Thanks, Carmax.

Made an appointment to get our truck appraised in person, because the online appraisal was not an option for our 2021 Tacoma. They wanted to see it in person. Checked in 10 minutes prior to our appointment and were told that someone would be with us in an hour. We reiterated at we had a 1:00 pm appointment, and the guy said, “yes, and I’m here to help you with that appointment.” Our appointment was at 1:00, not 2:00. We left. Our schedule didn’t work for the 2:00 appointment time, that is why we chose 1:00. Customer lost. We were selling that truck today!

Ryan Sawyer in the service center is the incredibly rude & condescending. After saying he has never heard of all the “problems” I’m having with my type of vehicle. He then proceeded to to tell me this is why he purchases Chrysler’s instead. He then told me I’m having ALL the issues I mentioned because I didn’t get an oil change right at 3k miles. He proceeded to tell me I didn’t need an appointment and to call him if the issues continue. Why he thinks I would ever want to work with him again is beyond me. He spoke to me like I was ignorant and below him. After I decided to stand up for myself and speak to him belittling like he spoke to me, he thought the best thing to do would be to raise his voice to me. He finally made me an appointment after I was persistent and repeated myself 4 times that I wanted to still make an appointment. The fact that he is a “senior” service consultant is beyond me. I’m hopeful he doesn’t train current employees as well as new hires.

I had a more than fair appraisal for my car and sold it to Car Max. From start to finish, your staff was courteous and professional. I mistakenly left my garage door opener in the car, and when I called, Kelly found it for me and mailed it to my home. Outstanding customer service and a great experience!!

Great experience! Our consultant was Phil and our business representative was Kathy, they both were very professional and made the entire trade-in and purchase very transparent and simple. Great job CarMax!

Brett just sold me a 2019 Honda Accord sport and I truly couldn’t be happier with the Experience that he provided. There was a few hiccups but none that was in his control and he did the absolute best to navigate through those. Buying a car for me was an overwhelming stressful situation but he managed to have the patience to talk me through every single detail about the loan about the car and about the warranty that I was purchasing… thanks!!!

We wanted to sell an extra vehicle. We did some preliminary work online to receive an estimated offer. Then we came in. The store is clean and bright with lots of cheerful staff. After an appraiser looked over our car and confirmed the information I provided online, we walked out with a check in hand. The whole process took about 75 minutes. I recommend you give CarMax a chance if you are trying to sell a car but dont want to mess with classified or online ads.

It was a very pleasant experience. Everyone was friendly and efficient. The facility was clean, the chairs were comfortable, and the entire place was very spacious. I was pleased with my trade-in offer. My only surprise was the condition of the restroom that needs an update. One toilet was not working and one sink had tape over it, so it was not working either. But, I was not in there long and it did not dampen my experience too much.

Did an online appraisal for my vehicle. The offer was higher than the competitors. Took my car in expecting to be told they needed to lower the price for any list of made up reasons. That never happened. In and out with a check for the full amount in one hour. No hassles, no haggling. Everyone was super nice during the process!!

I purchased a car online on Aug, 8th. We purchased airline tickets and picked the car up on Aug, 12th. The experience when we were there was extraordinary. We were told when we finished the deal that Car Max would be sending us the registration paperwork for our state in a few weeks and then we could walk that into the state office to register the car. Its now Sept 24th and we still have not received any paperwork. Nobody will answer the phone to help us and nobody will return an email. So I went to our local Car Max and explained what is happening. The person in the business office took my paperwork and attempted to contact the Indianapolis office. She too had no luck getting anyone to answer the phone. Not even a manager. She said she sent emails. If I do not get this resolved on Monday Sept 27th. I am taking my fight to my bank and tell them that Car Max automotive superstore with no hassle car deals has still not given us the registration for the car the bank financed. #frustrated #carmaxreviews

I have never had such a great experience when getting a new car. Each customer advocate was very knowledgeable and supportive. They made the long car buying experience short and straight to the point. My customer specialist Shamilla was professional and knowledgeable. I will definitely recommend CarMax to family and friends.

Salesman was very helpful without being high-pressure, vehicle selection was excellent, prices in line with the market. Purchase process was smooth. Have bought from CarMax before, probably will again.

CarMax is an extremely clean, useful, and cost-effective place to sell/ buy cars. They have lots of employees on the shift we went to so there were no long lines. They were helpful with the title and transactional stuff. We were told we had to take our title to the BMV to transfer the car, which was told to us last minute. They left us a card to contact a specific person to help us. The interior of the store is clean and looks better than most new car dealerships. The employees are also very helpful and nice!

Customer Service was not the best at all. We were promised times and they were never fulfilled properly. One worker named Ashlei was super nice and helpful but others I worked with certainly were not. Nothing was organized or precise. As far as selling the car, they did honor the price which I was very grateful for. In my opinion they need to rethink some of their staff. Not many were professional nor polite. The experience would have been 10x better if professionalism was in effect.

Charles at the Indianapolis location was fantastic. He was very transparent and educated me on the car buying process. Im still looking at this time but would definitely recommend family and friends to Carmax

I got a great car. However, I drove 3+ hours to pick it up and when I got there it had hail damage. They said I could make an appointment to come get it fixed free of charge. They also said they would fill up my gas tank. However, it would have been nice if they told me about the hail damage and fixed it before I came to pick up the car. That way I wouldnt have to drive 6+ hours round trip to get it fixed.

Steven Lopez did an amazing job for us. Very professional and knowledgeable, he represented CarMax extremely well. He knew his job and his level of quality care for us was exceptional. Ask for Steven Lopez when you arrive at CarMax. He will not disappoint!

I bought a 2021 vehicle with 17K and it is perfect. I made an appointment to negotiate/test drive and I was never pressured (unlike the 2 new car dealerships I went to), and the salesman and person who helped me close were professional and very eager to help. Trade in value was MUCH more than other dealerships offered and all I had to pay was $2K (difference in trade in & extended warranty). Only issue was I wasnt able to log into navigation and I had to go back and ask for help. Car max couldnt help (he referred me to dealer), but I figured that out on my own and all is good.

We were at the Indianapolis CarMax for several hours to buy a car that we had reserved. Every step of the process took an exceptionally long time, besides our 20 minute test drive. This is the fifth car weve bought from CarMax. We can buy cars straight from the dealership, but we choose CarMax because its usually such an easy process. This was a Tuesday in the middle of the day. I have no idea why it was so terrible. At one point, I would have just walked out, but we had already turned over our trade-in.

You guys were amazing. No words to express my gratitude towards your excellency and simplified process. I never thought I can sell my car like giving it to a friend. Really happy that someone who will take good care of it and sell it to the right person. Thanks once again guys for the excellent work you do.

Bought my new car from them just today and couldnt be more satisfied. Jon Kay was very helpful and made our whole experience there pleasant. Thank you so much CarMax!!! ❤

I went in to look at a car and get mine appraised. Drove 45 minutes to look at a specific car that id been searching for. While I was test driving and trying to buy the car another customer put the car on hold online they said an hour ago when I had been there for almost 2. Apparently that means I now can’t purchase the car. Then they tried to get me to buy a more expensive car without the sunroof that I wanted. Would not recommend to anyone. Waisted time and gas only to be told I can’t buy the vehicle. This policy is terrible and unfair. Thanks for nothing.

Incredible Service and the sales Officer Mr Tyler...were dynamic Sales man

Nate was great he never tried to sell me anything the whole time i was there. All he did was help me get into a car that i wanted and was very patient with me and the process of getting the car. So again thanks nate I really appreciate everything you did for me

ABSOLUTELY LOVE MY NEW CAR!! I got a 2016 Honda Civic. The process was very, very smooth. I had Tyler Bennett help me and it is very affordable! People working there actually want to help you, instead of just wanting your money. They also tell you ALL the information you need to know and work with what you got! I highly recommend going through Carmax when you want to buy a car!!! I had a very pleasant experience and will go back if I ever need/want to!

Everyone we encountered was more than helpful. They were friendly and interested in making our experience with car buying was the best it could possibly be.

Nice place, efficient, gave me a very fair offer

While it was VERY busy we were acknowledged when we walked in, kept informed of the wait time and checked on during the wait. The staff was superb. Professional and friendly. This is the second time I have visited CarMax and both times the most pleasant car buying experience I have ever had. Love the no-haggling. Will probably never visit another car dealership.

From start to finish, a great experience. Great selection of cars, no pressure buy just a really helpful sales person, and very quick approval/signing process! Best dealership for ease of purchase!

Tyler and the whole crew here stayed after close to make sure I was in a car I loved! They have earned a customer for life!

The place is okay I did like the service but I knew they had a reputation for really low-balling customers on their trade -ns and they just offered me $1,200 on a 2013 it was in pretty good shape I was going to go through any more of it so I just took him to someplace else

Great experience all the way from shopping online till the time I picked up the vehicle .

The first vehicle I reserved wasn’t what I expected. The vehicle I finally settled for wasn’t that what I wanted but James worked with me and within 10 days he got me my beautiful Grand Cherokee for less than the jeep I first accepted. I’m happy that they kept working with me until I was satisfied.

The shopping experience started online and worked great to see all the pictures. I had a truck shipped to Indy from Cincy - no charge! The truck was in great shape. They were very easy to work with and the buying process was quick and easy. Left off one star because the price was high compared to other prices. I didnt like it, but it wasnt absurd... so I paid it. Overall, I would shop there again.

Tyler from CarMax was fantastic! We ended up buying not one but two vehicles from him. He was personable and easy to deal with. Tyler managed all of our requests flawlessly. I would definitely go back to CarMax for the simple fact that we received great and honest customer service. Thank you, Tyler!

Wait time is little higher but they have a really good inventory.The showroom is equipped to make you feel welcomed, the cars are reliable and overall the visit will be a pleasant experienceTheir customer policies are really goodYou can take a 24 hours test drive of a car to decide if you want to buyAlso you may return a car within 7 days if it doesnt match your expectationsOverall pretty customer centric policies with location having good cars

Wait times can be slow because they are so busy but, the staff is excellent. Ernest was working with us and I highly recommend him. I would come back again. We purchased a car and then decided it was not a good fit the return was simple, no questions asked and helped us into another car being aware of our budget and our needs I never felt like they were trying to sell me something that I did not want. Also sold my sons car it was easy, they explain everything and overall we had a good experience.

We had a great experience. Everyone was helpful and knowledgeable.We came and sold our car in little more than an hour.We were given a fair price for our automobile.

The associates were all very nice. They had a good car for us on the lot. It did have a shaky steering wheel due to a warped rotor which they fixed while we did the financing paperwork. A couple weeks later it started shifting rough, which they also promptly fixed without charge, including loaner car. Ever since the car has been operating great and fits our needs perfectly.

This was the second time I have gotten a car from here and everyone was so nice and helpful. They answered any questions I had and they made sure that everything was as we wanted.

Smooth and clear, I quoted the price online, drove there, waited a while and everything was settled. Its my second time sell car here, and Id absolutely recommend CarMax

Brett was fantastic. Very patient and helpful

Everything went well but i had to pay off the balance to my car and i was charged twice. I was told the 1st payment was supposed to be canceled but when i got home i looked at my bank account and noticed i was changed twice. I have tried to talk to someone there but i was told I would receive a call back when the person in charge came back. Im still waiting on that call back

This was my second time selling a vehicle at Car Max. They make the experience as painless as possible. I would highly recommend their services for selling vehicles.

My experience was extremely easy and efficient.I had an online offer and when I arrived they inspected the vehicle and honored the offer!

As of 7-4-2021 they do have a bunch of cars and trucks. We were very impressed with the quality and they some hard to find vehicles. I will post some so you dont need to walk the lot. Most will be SUVs.

Well to start with we had a car on hold and the shipping process started and was told I would get a call the next day to finish and pay the shipping fee. When we didnt get the call, we called them and was told our car had been sold. It just happen that they had another one at our location same year and miles just different color but $1000 more. We were ankle to do it up same day. So that worked out. During our buying process at the location we dekker like we were a little rushed and things did not get explained very well. We had to remind them of the maxcare and they had to do the paper work all over again. We had no idea what page was our registration. The guy Andrew that took care of us said up front had only been on job 2 months. In my opinion he needs some more training and needs to slow down a little.

I will never buy a used car from anyone other then Carmax... such a great experience; plenty of options and the employees were great!!!!

The best price I got for selling my used Honda Civic 2013.

Reserved a car on Thursday, Saturday aside time to drive about an hour met with a salesperson told her I had reserved a car . 15 minutes go by salesperson comes back says were still looking for the car, 20 min later salesperson is nowhere to be found . Walked out the door and no one even notice we left. What a waste of time . Still need a car but will not be purchasing from Carmax !

They are very nice and do all they can to help you

Really great service. They provide a good offer when I sell my car. All the processes are smooth and friendly.

CarMax gave me more on my trade than anywhere else. In fact, it didn’t even come close. CarMax gave me $2k more than what others could offer. The experience was easy. I’ll definitely consider selling my car to CarMax again in the future.

Really appreciate both guys who helped us purchase my wifes car a couple years ago and mine just a couple weeks ago. Highly recommend.

Third vehicle sold to Carmax. Each time I was given a fair value for my car. Absolutely hassle free.

It was very quick and easy. I feel that I got good money for my vehicle

OUTSTANDING purchase experience! Had my AUDI delivered from Kansas City. Arrived within scheduled timeframe and without incident. Car is beautiful as pictured, all aspects of this transaction were smooth as glass. i could not be more pleased.

I arrived about 5 min. before my appointment time. Was helped right away and everyone was friendly. Provided the details of my vehicle. It was inspected. After the inspection they offered me the same price as estimated online. Getting the check probably took the longest.If youre only selling your car and will need a ride home you will need a friend or family member (or Uber) to pick you up. If theyre there about 45 - 60 min after your appointment time it should work out without them waiting for you for too long.

This facility was excellent, and the car rates were extremely cheap.

I was given a fair appraisal from carmax for my car. And they held to the appraisal when I went in. No surprises. Process was easy and quick. Will sell to them again in the future if needed

We had an appraisal offer, but an issue on the title, so we were told to come back when it was corrected. I found it odd that they wouldnt give us assurances in writing, but were given a verbal promise that the vehicle would be purchased once the title was in order.Fast forward a week, we expedited the title paperwork. When we showed up, the same employee from a week ago grabbed my paperwork, and disappeared without a word. 10 minutes later she appears, and tells us they wouldnt buy the car, despite what she herself had told me a week prior. When I politely reminded her of what she had promised, she told me that arguing wouldnt change anything.We spent 3 hours between the 2 visits, as well as money for the expedited title paperwork, only to have a CarMax employee blatantly lie and backtrack on a promise, and to not accept a perfectly valid appraisal offer. Throughout the whole process said employee was rude and unprofessional. How someone could be working in a customer-oriented role with such poor customer relationship skills is beyond me. Her actions and behavior would not be acceptable at any business, in any industry.

Very smooth and easy process to sell my car.

Gave a higher price than any other dealer and online offer place

Very customer focused and friendly. I was extremely surprised with the minimal amount of time it took to complete the entire transaction. I will recommend your services to family members.

Great customer service! Did an appraisal of a car and then sold it. It was quick and precise!

This was my 4th time dealing with Carmax. As a repeat customer, I expected the experience to be way better than what my husband & I experienced this go round. Called ahead of time to do most of the transaction before hand so we could do a curbside pick up due to conditions & 2 small children. Sales rep over the phone said he set everything up as planned, however, once we got to the store everything went down hill. We waited almost 45 minutes & watched several associates walk by without greeting us before I finally decided to go in and see what was going on as we were on a time constraint as well. After finally getting someone in the store, I find out not only did the salesperson over the phone not set up our appointment, he also did not spell my husband’s name correctly on the credit application AFTER us sending him my husband’s ID for verification. So we had to go through the entire process all over again. It was a horrible experience & I was very disappointed.

It really was not that good. Everything seemed to be fine picking the car online and getting approved for the loan over the phone but then when we arrived to sign the paperwork and get the car my last name was spelled wrong with the application over the phone so they had to run my credit again and then they left my wife off the application the second time so they had to run it again which ended up costing me points on my credit score and to top it all off one of the key fobs we discovered had a dead battery when we got home so overall not good

Troy was a wonderful salesperson. The call center told me that the documents I had for my trade in vehicle were acceptable, but when we got to the business center on site they informed me that they were not. I was immediately very disappointed because it could have been another 30 days before I received the document they would typically accept, and there was no way the Jeep I had chosen would still have been available. Troy, along with the management of the business center and the GM, worked to find a way for the documents I had in my possession to accomplish what needed to be done. I am forever grateful and love driving my new Jeep! Thanks Carmax Indy!!

Knew what I wanted. Found car, took a wk to get it to Indy. Looked at it, liked it. Drove it, loved it. Paid cash. Easy peasy.

Fast & efficient. Top dollar selling the car. Great experience

Verification of cars condition and offer price on the part of Carmax was quick and efficient. (5*) Contact person was honest and forthright. Dealing with the business office was initially positive but got bogged down when I was required to submit documentation from our family trust document that affirmed that I as a trustee was empowered to conduct transactions on behalf of the trust. Basically, I was initially instructed to send the 1st page, then the next page was requested. At that point it was finally communicated to me what the business office was specifically looking for. After that the documentation was found (at home by my spouse) and submitted. The initial 2 requests basically wasted 30-40 min of our time and were very frustrating. Business office (2*) should have been clear from the start on what they were looking for!

Purchased a vehicle from here within a month while driving with my niece in the car the power steering wheel stiffened and stopped working and a vehicle hit us causing a huge accident now she is paralyzed called customer service to get answers and they just laughed at me and saying you will get no answer because it’s not our fault. Can’t wait to find out who the rep is when my lawyer gets answer. Stay away from these people they want your money by rigging vehicles. More then happy to send pic of the car and what they did to my niece stay away from these people

It was a pain staking process with the banks but I knew exactly what I needed to do and where to send it I loved not having to be in the dealership for 7 hours I walked in and within an hour and a halfI was on my way! Mary and bob were marvelous and very welcoming I got the car I wanted at my price point and the payment I could afford 100/100 would recommend! Plus you have a 90 day warranty the day of purchase it’s the easiest car buying experience I’ve ever had to honor of participating in

Bought a car 2020 MDX HYBRID, NO HAGGLE. Very disappointed car was only washed but the interior was dusty/not cleaned at all. My sales clerk was not caring enough to deliver a very good PRE delivery inspection of the vehicle.. no sense of appreciation of the fact I bought a car from you.. Will not recommend Carmax to anyone

Well, I was very impressed with the inital inspection of the c7. When I came back a couple of days later, with check in hand I couldnt get anyone to wait on me! Everyone was busy and they told me to wait. So I left after 40 min. came back a couple of days later and got the car! Got it home and discovered it was not a Z51, just a stingray. So after to GM and the Bowling Green K. museum verified that was in deed a singray and not a z51 as was pesented to me, I contacted Carmax. They apologized, bought the car back and resold it to me as a stingray for a couple thousand less. Bottom line, I like the car but it was stressful to go through all that.

Excellent service and great product. Best place to buy used cars. Brett is excellent in sales.

CarMax gave me a quick, easy, & fair offer on my 2013 GMC Terrain. I had a week to decide, which was nice. When I took it back to accept the offer a few days later it was also quick and easy. It’s worth noting that their offer was $1500 higher than what the dealer offered me for trade-in value the same day.

We worked with Lisa who is fantastic! Very easy process in a no pressure environment.

Can’t get in touch with anyone at the business office. Never did contact me when they had a issue with sending my title over to the bmv for me to register my vehicle. I’m not 10 days past due my temporary tag and I’m spending my afternoon trying to figure out how to do someone else’s job. They get you in a vehicle and forget about ya.

I enjoyed how easy and streamlined the process was. The online appraisal matched our in-person appraisal and was very straightforward. Staff were courteous and helped to answer our questions.

Found the car I liked. they transmit from another state at no cost or pressure to buy. Clean, polite and great staff! In and out within 2 hours! Great experience

TL/DR: CarMax drafted $3k from my bank account even though I didn’t buy a car.Not going to fill out the survey I received via email in respect for my salesman, Austin, as he was just doing his job. In terms of his salesmanship, I’d rate him 5/5. Give him a promotion.In terms of my experience with CarMax as a whole, bad vibes and experience.The car I was looking at was in the lot and “below CarMax’s standard”, very honestly noted by Austin after I called out some eye catching dings, deep scratches and a tad bit of rust in an effort to negotiate.After noting the obvious defects (I get it, it’s used), they decided to do repairs while going through the buying process. Red flag number 1.After nearly making it to the end, Austin once again saved the day. Mileage was off on the vehicle vs the system . At risk of considered a “rollback” and dead title. Red flag number 2. I quickly left. No big deal. Thanks Austin, I wouldn’t have caught this.2 days later, I have now been bank drafted for a ~$3k down payment on a car I didn’t buy. The solution? I get to wait 7 days while my ~bank drafted~ down payment is ~mailed~ to me. Sounds about right.Even more fun, I received email campaigns from CarMax all weekend trying to get me back in to purchase the vehicle. Clearly the system knew I didn’t buy the car.Thanks!

My personal experience was notgood they lost my 2nd key during the detail process my sales person was supposed to get back with me he never did called the service dept and was told to.go to.nissan dealer ship and purchase a key and they would reimburse me. Had a lot of issues with getting my license plates I just thought the people.were rude and after they sold the car they are done I even talked my son into also buying his 1st truck from here we will not be back for sure