We had the pleasure of working with Mo for the purchase of our 2021 Toyota Tundra. He was fantastic from start to finish. He educated us on the different features different trim levels offered and never made us feel pressured to buy. He went above and beyond to ensure we were in good hands and taken care of. I would highly recommend him to anyone looking for a new or used vehicle. Top of the line service.

I am really happy with the services received. My car now drives like brand new. I am grateful to Jacob Page, Service Advisor at O’Brien Toyota for an excellent customer service and going above & beyond to ensure my satisfaction. Kudos to Jacob Page!!

Everyone was super helpful in getting us exactly what we wanted for the the best deal possible. They didn’t waste our time or push us to do anything we weren’t comfortable with. I highly recommend!

Fantastic experience! My service technician, Will Willard, went out of his way to make sure my vehicle was taken care of promptly and thoroughly covered all details with me! I wouldn’t take my vehicle to any other place!

We left our towed car outside the gates on a Sunday afternoon with no idea what the problem was. On Tuesday morning we received a call from Jake in the service department with a clear description of the issue, which was fixed with minimal charge. I would call the service outstanding for responsiveness, quality, communication and cost. Our heartfelt thanks!

Fast, reliable, and efficient sales agent Kristen Pankratius. Got the car I wanted at a great price. Come check them out, the whole team was nice.

I have never had such an easy experience buying a car Rich Hall made was very welcoming and not over bearing he was helpful from beginning to end The gentleman that I signed paperwork with was helpful and explained everything to me that I was signing Then the other staff that wasn’t even helping me they were nice and friendly as well I am so grateful

Top Notch dealership with great people. Justin Crenshaw the salesman will answer any questions and give all information to make an informed decision. Doesnt try to push or pressure into a deal like some other places. Overall great place that Ill return to.

Toyota staff is always professional and courteous. I tried to schedule an appointment online, they were booked two weeks ahead. I called Toyota service department because of our car displayed an engine warning light, Carol asked if we could come in within the next half hour. We were able to go in and met with service tech Will, he listened to our concerns then advised us on what the best course of action would be. He was honest with us, which we truly appreciate! Thank you Toyota staff for all that you do!

I haven’t been pleased with the service I got from another Toyota dealer in the area and decided to try O’Brien Toyota for a recall and oil change on my Highlander. I was greeted right away and told it would take about 3 hours. My vehicle was ready before the the hours! The oil change cost less than the previous dealer!! I’m very pleased 😀

Visited the Service Department a few times for oil change and tire rotation. Always a great experience. Very friendly and knowledgeable personnel, fast service and competitive prices. Highly recommended.

While visiting in Indianapolis, Indiana I had the pleasure of stopping in at Obrien Toyota when my low tire pressure light came on just as I was leaving to head back to the state of Virginia. They were nice enough to get me in quickly, check my tires, air them up and reassure me that everything was good. I was only delayed 45 minutes heading back home. Thank you OBrien Toyota for getting me in and out as quick as you did! I really appreciate that!

Friendly, accommodating staff; quality work. I have had my car serviced here several times and every staff member tried to save me money and prevent unnecessary repairs. Depending on availability they also have a shuttle that I used to get dropped off at work downtown when I had an all day repair.

Great overall buying experience. Everybody worked as a team to help me secure the vehicle that I really wanted. I got the absolute best deal on a 4Runner in central Indiana. No lie. OBrien has really nice, honest people at every stage of the buying process. Janice was a pleasant problem solver. Trevor, my salesperson, couldnt have been better. This was my second vehicle from OBrien. I highly recommend and will definitely go back.

I have had consistent outstanding service performed by the service department at OBrien Toyota since I started taking my Toyotas there in 2013. The sales department is top notch as well. I would not consider buying my Toyota vehicles from anyone else.

Excellent care, efficient service for 80k check (was estimated an hour but only took 25min). They didn’t try to add additional tasks after doing a thorough check of my vehicle. Would definitely trust them for future care

Rich Hall is awesome to deal with. Just got our 4th Toyota from him.They make the entire purchase process easy, too.We go there for service as well and have been happy.

Had great service today. They accommodated my needs to get my tires checked as I had a low tire, and they taught me to reset my check engine light. I am thankful to be able to take my car here, because I know they will do a great job! I also got the free car wash!

I went to O’Brien Toyota 8-18-21 for an oil and filter change and tire rotation. I was charged for 7 quarts of oil for a vehicle that only requires 5.7 . My fluids we’re supposed to be topper off, windshield washer fluid was left almost empty. Oily fingerprints on hood, drivers door and steering wheel. The seat and steering wheel had been re-adjusted and not put back into position. Iwas charged $103 for what I feel was a very poor service.

Lemme tell you about this oil change…First off, what’s the point of an appointment if you have to wait?Second, they did a great job of not telling me how much my oil change/rotation was going to cost me at the onset of my appointment. It ended up being $120 bucks and had I have known they would “find nothing” from the metallic rattle and charge me $120 to do my oil change and rotation, I’d have left. They did offer me an “oil change program” and decided I’d never be back to the dealership I bought my jeep at. 11/10 won’t recommend this dealership at all.

I was told an appointment wouldn’t be available until 7/27 but if I brought my car in and they had a cancellation they could get me in. They had my car about a day and a half (7/15-16). A rodent had chewed up my wiring harness…. IKR!! Thank you to all the guys in the service department for getting my car back up and on the road in a very timely fashion! You guys are awesome!!

O’Brien has my business always. I have had two cars, both from O’Brien. The sales department is great. The service department is what keeps me coming back. When I go for service, I never experience the typical female service experience. I am always treated like a competent owner of my car. I have never been asked to do more than what is needed during service. In my last visit, I was told that I need all my brakes replaced. I agreed. I was called an hour later and told that after closer inspection, I only needed front brakes. The service department did not want to do more than what was needed even though I’d already okayed it. I am a customer for life.

My car was in and out for 3 months for a hard to find problem. Thats not why I give one star. I understand that. Here is what happened to write my first negative review ever.-it took me coming in 3 times in a week to get my car back because; 1 they couldnt find my keys, 2 when they let me drive away something sounded off, I pulled over and found parts of my car still in the back of the car!-They would not call me an update me when they said they would.- They were supposed to do my maintenance/oil change check up while they had the car. I have paperwork that says they did. The oil change sticker did not reflect this, AND MY MAINTENANCE LIGHT JUST CAME ON.I feel like at this point my life has been put in danger. It has completed effected my view of Toyota.

I was told at my previous new car service (19.200 miles) that I could come back before my 30,000 for another oil change under my free service agreement. Today when I went for that oil change I was told it would cost me $99. They refused to honor what I had been told. I’ve purchased 6 new vehicles from them!

Update: Wow, as soon as I wrote my review I received a call from Patrick (no joke). He diligently worked with me and wanted to know about my experience, so I told him my whole ordeal. Told me he would call me back to see what he could do, and he did. Patrick took initiative and responsibility, and Im very impressed how the company handles situations such as this. My overall experience wasnt something I wish on anyone, but how they took care of me after was more than I could ask for. Patrick was able to help me adjust my bill, tremendously. Thanks O’Brien Toyota, especially Patrick.Original Post****The first time I came here to get an oil change, diagnostic test, and to fix my car, I spent about $1000. A couple months later I’m having the same issue with my Check engine light, but when the diagnostic came back they said it’s related to my alternator, something about the charges so I need a new belt. Funny, they were the ones who Replaced the old one, so why am I having a new problem regarding to something they just fixed. I spent almost $300 for that service and never announced or made aware during the call that the $55 diagnostic fees wouldn’t go into covering the belt. Had I known, I would have gotten the belt fixed somewhere else. When I got the receipt back, I paid more for labor than the parts ($60 for part, $194 for labor). I genuinely feel duped and couldn’t see myself going back in for another service with them.

Friendly service, prompt. Jacob Page was my service underwriter. He communicated well. Kept me informed .. would recommend.

I was treated with courtesy and respect. The process included an inspection, wash, oil change and tire rotation. The inspection revealed I had a brake light out which was replaced, future preventative maintenance ideas, and used car price evaluation.

We were very pleased with the service we received, will definitely use in the future if needed. Everyone was very attentive and made us feel comfortable even though this was our first time there.

I will definitely buy my next car here, everyone was friendly, knowledgeable, and very efficient. My salesman Mo was the best. My daughter loves her new car, thank you.

My service experience at I’Brien Toyota is always consistent and professional.

My buying experience at OBrien Toyota was ideal. Frank Haynes is an excellent salesman. Exactly the car I wanted for much less than MSRP. All other local dealers insisted on MSRP for cars having extras I didnt want.The service department is excellent as well: convenient and good workmanship.

I was able to schedule my oil change online and it was only a few days out. I took my car in early and received a call back much earlier than I expected.Everyone was friendly and professional.Thank you!

Just picked up my 2021 Tacoma TRD Sport from Tom O Brien. Mike Ramon was amazing he truly made the process seem very simple. If you are looking for a new Truck total I would strongly suggest Mike Ramon and Tom O Brien Toyota!!

Very pleased with the service department...especially Oscar....Although I had an appointment for the next day I was able to get in-and-out the same day with no problem.I absolutely love my PRIUS!!! Unfortunately the only negative is: the lady in the payment department ..SHE could definitely brush up on her customer service skills...she is NEVER very plesant.Thank you for requesting this free view

Outstanding customer service from Nicholas. Would do business again with O’Brien Toyota. Five star dealership in Indy.

We spent the last few months talking with multiple dealerships trying to get a new Sienna, which are in short supply, and selling before they even hit the lot! With this kind of situation many places did not want to offer a fair trade value for our trade in, often far below the Kelley blue book. Not the case with O’Brien who gave us a very fair offer, going just above the other two offers we had to earn our business! Michael Raney was great to work with and helped us get the Sienna we wanted! Extremely happy with our purchase and highly recommend!

I had my recall remedy done here. The work was performed in a timely and professional manner. I appreciated Andrew’s courteous and positive energy.

Toyota has the best service department. They were very nice and made you feel appreciated. They gave a amount of time it would take and ended up finishing even faster.

Another great experience buying a new vehicle from Rich Hall at OBrian Toyota. Awesome price and smooth transaction. Very customer focused. Highly recommend Rich and OBrien

Service was done quickly. A 27 point inspection was provided. Good and professional as always. Ill be back

O’Brien was great. Wes was always available for any questions. The process was very quick. I knew what I wanted, they didn’t try to sell me something I didn’t want, and played no games. Was in-and-out within an hour with a new Corolla. Didn’t spend the usual 4-6 hours that I have spent a other dealers. I highly recommend them to anyone.

I bought a 2019 Cherokee Jeep at OBrien Toyota on June 9 2021. And I just love .And the sale person I had his name is Richard Hall he did a wonderful job with me.would recommend him highly to anybody that would like to buy a new car or used car .

OBrien Toyota was amazing when I bought my car in March 2021. The car was a great price and no hidden fees were tacked on. Floor mat liners were even included for no extra charge which was great because they were the only add on I wanted. I ordered my car online and did the whole sale from states away. The car was shipped through a third party company that I chose and it arrived in pristine condition. I saved thousands of dollars because I went with this dealership and I have no regrets! Their doc fee is very fair and they correctly taxed my car based on my state sale tax. If you want to buy any Toyota then this is the place to go!

They were very helpful and efficient!

Michael was great! Got me off and driving in my new ( to me) Rav 4. Kept me up to date on the process. Derek did my paperwork and got me out quickly and both were very cordial. I appreciate all their help!

Excellent service，professional, the best Toyota dealership in INDIANA. Highly recommended.-I just purchased a new car there, love the car and love the service…

Felt like I was the only person they had to wait on, I got an oil change and tire rotation done, were going scheduled a date to get the belts replaced and Im confident the job will be done right as was the oil change and tire rotation they didnt mind I had an older toyota, they worked on it just like any newer vehicle

We have bought several vehicles from Rich Hall at O’Brien Toyota and have always had great customer service. I’ve never had a bad experience at O’Brien. Price, service and selection is what makes O’Brien Toyota the best dealership in Indy.

Everyone was welcoming. Even on a busy Saturday morning things went quickly. Nick handled the sale. He was great to deal with. Thanks to everyone.

The lounge is comfortable. They have coffee, hot chocolate, vending machine. The people were friendly and the service this particular time took half the time I was quoted which was very nice. Spending time at Toyota waiting on my vehicle has always been a good experience.

The manager and sales person were both extremely helpful and went above and beyond, even stopping by our home to value our trade in vehicle. Excellent service start to finish even reaching out after the sale. You won’t be disappointed! The ONLY place to purchase a vehicle!

I love working with Just Crenshaw at Toyota. He listens to what you are looking for in vehicle and keeps you in your budget! I have bought two cars from Justin. My mom, dad and sister all have bought cars from him too! Highly recommend

Scott did a great job checking me in and making sure my service was done to my satisfaction.

Justin Crenshaw was amazing!! I drove 2-1/2 hours to purchase my car from him. I found the car online on a Wednesday. Was selling my car on Saturday. He made sure everything was completely taken care of so when I arrived on Saturday, buying my new car was such an easy and quick process. He answered all of my questions. Spent a lot of time with me showing me all of the features on my new car. He set my Bluetooth up for me, entered my address into navigation, and made sure my home was in the navigation so I knew how to get home! I would definitely recommend Justin if you are looking for a good, dependable new car.

The service I received at my visit at O’Brian was very pleasant. I was in a bit of a hurry & asked if my car would be ready in an hour. He wasn’t sure if that could be done. I was very pleased when I was told that my car was ready and it had been just under an hour. Thank you for listening to my request and working hard to fulfill it.

Hal was extremely helpful in finding us a new RAV4 Hybrid. During the different test drives, he made sure to clearly explain all the safety features and trim level differences as well as the hybrid features that I was interested in. For the trade-in and actual purchase, he patiently described all the paperwork and steps. Never felt pressured during the entire process which was greatly appreciated. Very efficient and felt like he valued our time. Cannot recommend highly enough.

The experience getting my transmission oil and rear diff oil changed was quick and affordable. The only reason I put two stars is because they claim to offer a deal on tires that says buy 3 get one for a $1, so I had them quote me new tires. After leaving I called belle tire and ran the same exact tires by them to compare prices and belle was significantly cheaper with NO DEAL goin on! So I knew Toyota’s advertisements were clearly to take advantage of unsuspecting customers! I had belle tire on Southport install new tires and aftermarket rims for $300 more than what Toyota tried to charge for tires only…

O’Brien service team never disappoints. They are friendly, efficient and trustworthy!

I am very pleased with the service that I have received. There were a couple of incidents that happened that I was not too pleased with but overall all of the good services outweighed the bad. So I am giving this place two thumbs up. Have a great day.

Hal has been excellent in showing and handling my purchase. The people behind the scene have been excellent and helped Hal move the process along, the purchase team expedited the transaction and I am a happy customer.Thanks for listening and helping me find and complete what I was looking for.

My friend bought a 2019 Toyota Rav 4 from This OBrien Toyota and this car started developing a mechanic fault exactly one year. She took it over there and this people told her that there was nothing they can do about it because the 2019 car is now considered an old car. We thought it was just an unfortunate situation and one of those issue. Another person bought another car again, this car lasted 3 months. Eventually when we approach the sales person MO, he said they couldnt do anything to help except my friend buy another car.

Got the used car inspection service, the vehicle had some many issues they determined it to be to expensive to repair, because of that I was given a hand written estimate, after I complained, I was told that if I was willing to get some work done they would be willing to give me a typed estimate, I ask to speak to a manager,I informed the manager that I’m spending $120 and I want more then a hand-written estimate, he then offered to send me a typed estimate in the mail at a later date, but I declined because if you’re willing to give me poor service in the first place you’re not worth doing any further business with

Everyone is always polite and cordial, my car is doing great and I trust that they always have my best interest in mind. So happy that I decided to get my car from them!

I had a very positive experience working with Tom O’Brien Toyota. The sales process was smooth. Nick was a great salesman. The finance process was painless. Nick explained all the features and benefits of the car in great detail and was very patient. I even called him the next day with an issue that turned out to be nothing. He took the time to send me a YouTube video link showing me that a hybrid car backing up makes a noise to alert pedestrians. He went the extra mile. Thanks for that.

Always very satisfied with all parts of the service process at O’Brien. Been a customer for years! Staff always top notch. No doubt will own another Toyota and continue coming to Service Dept. Thanks

Had my car serviced todayStaff was very friendly and knowledgeable.Did a great job as always.

I purched a car from O Brien Toyota about 9 mo ago.I cant say enough about this dealership my salesman was the greatest Justin Crenshaw he was great.So professional in every way.I would highly recommend this dealership to anyone.I called with different questions they always had the answer .They never minded me calling.A great place to do business.

We bought a used van here and I have to say they treated us very well. I kind of expected to be treated like a second class citizen since we werent buying a new vehicle, but that was not the case at all. We are very pleased with our purchase and the level of service we received. Ask for Wesley, he is great to work with!

Hal Parks was the best!! He helped us find a vehicle that was best for us. I would recommend him, and OBrian Toyota, to anyone who is looking for a vehicle. This was our first time financing a car and Derick made us very comfortable and answered all questions we had. Thanks again everyone.

I made online appointment same day and when I arrived experience was amazing I will continue to return to his dealership for service on both of my Lexus.Thank you for the excellent experience that goes for the advisors and cashier as well.

This is my 2nd time buying a car from here. Justin Crenshaw is the man! My father and brother have also bought from him.

I have bought two cars from this dealership in the last two years. Great people to work with.

I bought 2014 Toyota Prius on May 2021. They did not clean the car properly after detailing. There are still a lot of dog fur all over the car when I got it and the front engine is dusty. Also they do not even check the tire pressure, evidently my tire needs to be rebalanced and low-pressure. Otherwise the transaction is fine.I do expect better detaling since I paid the full price without negotiating

Josh was our sales rep and he was fantastic. We are a Toyota family but all the other Toyota dealerships weve been to have been terrible. They were not high pressure and had great deals. We highly recommend!

Trevor was very professional, patient, and made us feel comfortable with our purchase. Knowing O’Brien’s service department made us even more ready to give their sales department a try. Thank you!

Thanks to Mike Ramon for helping us out with the purchase of our new Highlander. He was very helpful in getting us the SUV we wanted. Great place, great people. We will be returning customers in the future. Anybody buying from OBrien Toyota ask for Mike Ramon you wont be disappointed.

The service center staff were so friendly and helpful. I had my car detailed and I didn’t even recognize it for a few; it looked so sparkling and new!! Thank you!

Waited one hour and forty five minutes for 30,000 mi inspection oil change and tire rotation with specific request to check out tires because light on dash was on. Called prior to appt about coupon for oil change and was told to simply tell CS rep when I checked in. So much for the good part because tire light still on, no discount for coupon and Im afraid to check and see if I have new oil! My last visit!

Wonderful experience…they made the process smooth and pain free without any pressuring. They take pride in the details and it shows.

Great place! Good communication.Considerate people.

I am always so impressed by the service department of O’Brien Toyota. In other (Toyota) dealerships, I have been ignored, practically heckled and even lied to. However, when I’m in O’Brien I feel safe that I can trust they are looking out for my best interest. I only hope that same sense of integrity and valor extends to the sales floor.

Was passing through town and had my alternator failed. Dealership wasn’t open yet, but Hick Hickerson gave me access to the customer waiting area. Obrien Toyota, and Service Manager Hick Hickerson were extremely accommodating. Was even given a ride to a suitable hotel since a required part needed to be overnighted. Repair ended up being less than quoted. I would highly recommend this dealership for the integrity of its service and parts departments, as well as their high quality mechanics. This is a trifecta that is rarely seen these days, certainly in the automotive industry.

I was questioning the lack of heat blowing on the drivers side floor & made an appointment to bring my 4Runner in. Jake in the service area checked me in & explained everything. I waited in the lounge for a little while and he came to get me & took me back to talk with Luis, the tech. He was also very patient & went over everything with me. Both employees were very pleasant & I didnt feel like they were trying to hurry me out. Very enjoyable experience.

My wife and I were very pleased by our experience, purchasing a new vehicle last month. We would without hesitation return to OBrien Toyota for future vehicle purchases and recommend the dealership enthusiastically to other prospective customers.Our salesperson, Wesley Martin, was excellent: He is personable, knowledgeable, and he communicates well - via email, text, and phone, as well as in person. We felt that he assisted us and did not pressure us, which we appreciated.All of the staff members with whom we interacted were pleasant and helpful, and the dealership facility is comfortable and well maintained.The only element of our purchasing experience with which we were less than satisfied occurred at the end, while we were paying for our new vehicle: we were asked to make decisions regarding two protection plans (tire replacement and extended warranty, if I recall correctly), which would have increased our payment amount substantially. It would have been helpful to us to be informed about these options earlier, so we could have given them more careful consideration.We were, on the other hand, impressed after purchasing the vehicle, when we expressed concern to dealership staff regarding a sound that we hear when we release the accelerator pedal. When those with whom we spoke initially could not give us an explanation that satisfied us, the General Manager of the dealership, Kyle Bond, offered to assist us: he listened to our concern, discussed it with a Toyota Master Technician, and conveyed to us a very helpful explanation. We were delighted.

They were very friendly and courteous, great job I’ll always use O’Brien Toyota . Very pleased !

Came in for an oil change. Adam explained to me what to expect and what would be checked. Took a bit longer than expected but Adam was courteous and kept me up to date and explained the reason for the delay. He did a great job of explaining items that will need attention and was patient and knowledgeable in answering my questions. Would recommend this facility for service.

OBrien Toyota was a very good place to do business. All personnel were attentive and kind and great communicators during the process of buying a car. My dealer was constantlly checking if I had questions and when I did, his answers were clear. He went out of his way to keep my process moving on a busy day. I recommend doing business here!

Great Customer Service and Friendly ppl.

Made appointment for routine maintenance. Service was carried out promptly and at price quoted. Pointed out areas that I should consider for future service. All service people were polite and courteous.

WONDERFUL! Fabulous. Let me as a proud Mother of a 25 year old full-time college student, full-time employee and part time National Guard Army son. Obviously, he is a very responsible man. Who is not mechanically inclined with vehicles. Who doesnt pay attention to most of the small things because he is full-time into everything hes working hard to accomplish every day. He has been driving a 2004 Grand Prix GT, with an exhaust leak into the cab, broken windshield and etc. I worry every second of every day that the vehicle, traffic or random street violence will harm my son. Brandon, my son, finally decides to upgrade vehicles. Instead of doing a trade in with said vehicle, is going to donate it to a homeless woman in need. So... By the time we reached the showroom door, a gentleman was holding the door open with a friendly welcoming smile, ready to assist us. Lets start with presentation of facility and employees. Exceptional and professional. Clean and welcoming atmosphere. Mike was our salesman and he became a part of our family immediately. He worked to not only put my son in a safe vehicle but for as little money as possible. 5 stars Mike and Toyota dealership. Not only is my son extremely happy, this mom has many less worries as well. Merry Christmas!

I brought my Prius in for a regular (not hybrid) battery replacement. I was quite pleased with the turn around time - finished in an hour, without appointment. The cost was similar to quotes I received from stores that retail batteries, so I did not feel as though I was being overcharged. The service representative, Andrew, was knowledgeable, polite and very helpful. My experience on this occasion is consistent with other visits to this dealership for Toyota vehicle service. I would most definitely recommend the dealership to others.

I had some dash lights come on and made an appointment here. I waited 3 hours and paid $200 for their service. They said I was good to go. An hour later the lights came back on.

Fast, attentive service. I will be back every time I need service!

Great service all around. We drive all the way in from WV.

Professional and polite salespeople! Also a helpful and knowledgeable financial group! Thanks for making my experience great!

Sales person Rich have no intention of selling a vehicle to us. What a waste of time. I think we were judged by how casual we look for the day and as I said please call me back if any additional discounts please call us back, he did not even took our number. He just seemed to care nothing about his job and indeed he is very bad at it. If he have our phone number we can have it resolved, but now guess what?

I would recommend them for your purchase of new car. They were friendly and honest.

I first took my vehicle to Obrien Toyota last week for an oil change. I was told first my appointment was not on the books. I was then told  that the appointment was in there but it didn’t take in the system . I was told I had to make another appointment and come back on Monday. On Monday  I arrived and I told the person who checked me in and I had a coupon and he was rude just looked at it. Then he took my car back for an oil change and I was waiting and waiting and  I saw my car over to the side and nobody came out to let me know it was finished. I walked towards my car and that’s when the guy walked over to ask my name. I was extremely disappointed with the service and the attitude of the employees.

Everyone was very nice and polite. They explained everything that was done and what would need to be done in the future along with prices. They even went and brought my car to the front so I wouldn’t have to walk in in the ice and snow! Was very pleased with everything.

I am new to this City and finding someone you can trust is very hard with cars! Every person here is really genuine and honest. I got an inconvenient unplanned random bad gas experience (even the City confirmed) and Toyota was quick to help me, it was seamless in drop off and communication (even with my chaos of balancing the tow truck guy and conference calls), and they really try and do what’s best for you. They tell you honestly what’s necessary and what’s recommended and that helps me to budget so I can make the decisions to make my car last. Techs are super skilled and service people are really nice and quick for those of us who are busy, on the phone and in person. Check out is quick and efficient. From oil changes to regular maintenance to random accidents like yesterday, they are very trustworthy and quality work: thank you!