My 2013 Ford Escape had started to shimmy pretty bad when I would apply the breaks. I figured I needed break pads and rotors. I called Malless to get an estimate for new pads and rotors all around. They gave me a reasonable quote that was right around what the 3 other places I had called gave me. (Except for the dealership I called. Dealerships are always WAY pricier it seams) I’m always a little leery when it comes to taking my car in for repairs because of all the horrible stories you hear of places taking advantage of people. Anyways I made an appointment at Malless and took my car in. I was presently surprised when I got a call and they said the technician test drove my car and felt the shimmy I had mentioned. Rather than just throwing unnecessary and expensive parts and services at my car, the technician checked everything and found the rear pads and rotors were actually fine and the issue was only with the front ones. After calling and getting the go ahead from me, they made only the necessary repairs and my car was ready a couple hours later. Rather than getting a $700+ bill that I was quoted for all four it ended up only being $411.00. My car now stops nice and smooth! I will have no problem calling them if I have any other car troubles.

After being told I would have to leave my car for 5 days before they could even look at it from a local dealership, I remembered seeing great reviews for Malless Auto and so glad I did. Had my car in and out in the same day. Price was reasonable, work guaranteed, employees professional. I will definitely be back.

These guys are great! They fixed my 14 year old Ranger in a day for less than half of what the dealership I got it at was going to. They have earned my loyalty, and I will recommend them highly.

Cant give a good rating at this point. I called and ask for a quote on a very specific repair. They said they would have to call back with a quote. It has been two weeks. They must be having a hard time locating their labor guide or they didnt want the job.

Unfortunately, I cant comment on the work, as I couldnt afford to have the work done. I did feel the pricing was a little excessive compared to others, but they were offering a good warranty. I will say they were friendly to work with and accommodated our need in regards to needing our vehicle towed there quickly, as well as working with us as we arranged a tow to move it elsewhere. If money was no object, I would recommend this shop, as many others have commented on their quality work.

Great people. Good work I was told. But a little over priced. I need one wheel stud replaced. The labor + parts will be $250 they said. Parts at autozone was only $15. Estimates labor should be 30 min, but they need a hour. That understandable if they need more time, but $200 per hr for labor. Kinda expensive.

Very knowledgeable and do a good job on what they fix

Again, they offer great service! I have never walked away dissatisfied! They serviced my BMW this morning, provided recommendations which were very reasonable. I love the service and the professionalism!

Always great and reliable service from the employees and Staff of Malless Auto Service.I take my cars no where else. Thanks Malless

This auto shop has a good reputation and the staff seem very nice but for this particular need they were unable to help. They do not do major engine overhauls

Been going here for years and would recommend them to anyone needing a great mechanic. Trustworthy, courteous, and very helpful. Will continue to go back (hopefully not often) when my car is acting up.

Its been difficult to find quality service during this pandemic! Its good to see a business that lives by its name! Appreciate your services!! 💪🏾

As a newcomer to Indianapolis, I didn’t know where to take my Jeep for service. I stumbled on Malless Auto Service via one of the local Jeep clubs. From start to finish, the staff was, by far, more professional, more knowledgeable, and a better value than the local Jeep dealers. I’m happy I found Malless Auto Service and look forward to giving them more of my repair business with no hesitation.

Always a great experience when we take our cars here. Always professional and very reasonable with their prices. We have been taking our vehicles here for several years and will continue to take them there.Thanks guys!!!

I love Malless so much, I will never take my car anywhere else! Theyre honest and up front about the diagnosis with your car, and always speak in a language you can actually understand. The prices are reasonable and Ive never felt like Ive overpaid for a single visit. Theyre very understanding. Ive recommended them to all of my friends and Ill never stop doing so!

Ive used Malless Automotive for several years to do variety of repairs on my vehicles. I feel they are very professional and honest, and their pricing is very fair. My personal wish for them is to be open on weekends (at least for half a day) since it is not always possible for me to bring my cars to the shop during weekdays :-)

Good service as it used to be and still is. Well done and thorough.

I was told by a different auto place (where I bought my tires and get them rotated) that I needed new brakes and given a quote. Ive gone to Malless for several years and have always trusted them. They did their own inspection and gave me a quote that was below the other one. The work was done promptly and Im very satisfied. All other car places make me feel like Im being taken advantage of because Im female or perhaps just because they want to make a buck on someone without a lot of expertise about cars. Ive never felt that way at Malless. I highly recommend Malless!

Fair priced, service was excellent so much so that this will be the place I take my car to when i have problems

Great service. Had a bad break system. Sorted it out for me rather quickly 😃

I have been a customer of Malless for nearly 20 years and I have never been disappointed. There is very low turnover of people and Ive enjoyed seeing familiar faces year after year. Quality work and warranties. Professional and easy to work with. Continually recommend them - especially to people whose dealer warranties recently expired.

This place has been my mechanic since I started driving, 15+ years ago. I still will drive from all the way across town to bring my vehicle here to have any service done. Staff communicates very openly and honestly. Always enjoy hearing realistic timelines for the work they do and theyre quick and thorough with their work!

Had never been to Malless before. I wanted a certain battery and they ordered it for me. Set an appointment when it came in. They were right on time and got me in and out in 20 minutes. Was also impressed by their pandemic safety precautions. Will definitely use them again when the need arises.

They fixed my car and then found another issues. They were diligent in making sure it all was fixed!

Nice shop that does good work in a reasonable time at a very competitive price.They also are willing to stand behind their work.I would recommend them for small or large jobs.

Very helpfull. They did the work in good time. Very clean place. I have only been there twice. I have recommended this repair shop to several friends.

Love the staff they are polite professional and get the job done. I will not be going anywhere else. So far I been there twice and the prices were reasonable they dont take advantage of women they get down to the problem and estimate and get to work in a reasonable time frame as well. Just love how Ive been treated due to other businesses trying to rip me off. Micah you rock!

A pleasure to deal with every step of the way thru the long process of evaluating and servicing an old car. Good advice and good value.

I have a 1999 Chevy Xtreme that they have always taken good care of. They will let you know if it needs something and keep you informed of your cars needs. They are the first and only place that I call. Easy to get in.

I have dealt with Malless Automotive on 2 of my cars. Malless is a dependable and reliable mechanic shop with highly skilled and professional mechanics. They perform professional repairs to the cars that i have trusted into their care. Comparable pricing and great value for the work performed. Highly recommend this company for all your car repairs.

Malless has top notch personnel working for them. The brothers are great guys. I have always been treated fairly and with respect. They know their business! I know that the work done on my car will be done correctly! I highly recommend them to anyone! Thanks Malless! Deirdre😉

Sharp outfit! Customer service was great as they were professional and courteous. Not only was the lobby clean, the entire lot appeared to be as well and yes, my 2004 F150 was repaired as agreed. I will refer others.

I appreciate all the staff at this place, especially since my car takes a little bit more effort to work on! Theyre all so friendly and you can tell theyre all knowledgeable about auto services and cars in general (which is always a relief to me).Excellent service all around! Thanks again, yall!

Malless is an auto service garage you can trust. They are very detailed in their explanations of repairs and give you the estimate to the penny of what you will pay. No surprises. They are true pros and do the work in a very timely way. I have used them for a few years and will continue using them for all auto repairs and maintenance.

Took my 2012 Chevy Avalanche here because there was noise coming from the front end. They were able to determine it was the FR DIFF. This was the same result that I got from Bill Estes Chevy just north of here. The BIG difference was the communication. They were able to explain that they heard the noise on the road and then they RECREATED the noise on the rack. This was well worth the $50 to me. Bill Estes just said they heard the noise but would need to charge $350 to tear down the DIFF and inspect after paying $150 for the diagnostic. I believe there was a lot of extra value in them recreating the noise while on the rack and being able to eliminate the noise by turning off Auto 4WD. I was not comfortable with Bill Estes when they just took it for a drive and said We think its coming from the FR DIFF but we need to tear it down without adding more detail about their investigation. So at a third of the cost and much more defined results they will be getting my future business and I encourage you to give them a try!-Very happy with the work they have done for me since the initial review. I still recommend giving them a shot.

Very bad experience. I would never patronize this auto service again.

These gentlemen are so great. Even though I am a women, they treat me with absolute respect and explain things to me as if I was their peer. They never overcharge me for services and have saved me a great deal of money when they said my car had a recall that could be fixed for free my the dealership. If referred a lot of people to their business and I will continue to use them for all my car needs.

My husband took my car in due to it running very poorly. After I picked up the car there was still an issue with it. I called the shop and they had me bring it back in for further inspection. They found the timing belt tensioner was not applying enough pressure and it was skipping timing. They should have charged me for at least the tensioner and most shops would have charged me for the labor also to do it again. They did not. Mine could have been a special case in due to how it worked out, however they went above and beyond what was expected and I can not recommend them more. If you need an automotive repair shop, it would be better to wait for an appointment with Malless then go some where else!!!!

Great place to get work done. Staff very friendly. Not RIP off like the Big car dealers. Champion Dodge biggest RIP off in town.

Amazing service. With awesome and honest Mechanics

Great service and customer services also

I have used Malless for all of our preventative maintenance and repairs to all of our cars. I am a service-oriented person, and Malless is always courteous and they are always quick with repairs. The cost has always been reasonable, and I have had several repairs under parts warranty from the work they have done and they have always noticed this and honored it without me having to mention it. We will continue to use Malless for all of our repair and maintenance needs.

I have been a customer for nearly 20 years and have been pleased with everything each time I have brought my car in.

I have been taking my vehicles to Malless auto for many years and have always received excellent service. I would highly recommend them to any one who requires honest and excellent auto servicing.Rick Couch

Couple of years ago I needed to have a timing chain replaced. I had to work the next day so they let me use one of their vehicles so I could get to work. I thought that was great. The service was good . Their kinda pricey but I guess the use of their vehicle made up for that. Im a satisfied customer.

Weve had our cars serviced here for years. The give great service and are knowledgeable of different makes and models. I use my truck for work and can count on quick turn-around for service. Trustworthy group!

Actually I wasnt being dishonest like you suggested but oh well. I will delete my old comment.

Not only did they diagnose the problem with my vehicle within 24 hours they went out of their way to help me get it off their property. They let me keep it on the lot and if I need any work done I would come there again! Professional, kind and honest!

I am in good hands at Malless! I have taken it there twice in the last two months for Heating and A/C repairs. While they were expensive fixes, I know they were giving me a fair deal. The Malless team made me feel confident and comfortable! Not only did were they fast, they were also kind - and that goes a long way.

I have been using Malless Auto Repair for many years and have always been very happy with their work and professionalism. I would highly recommend them...

My partner had repairs done on his car at Malless, and he recommended them to me when I was having problems with my car. Their prices are fair, the staff are very nice, and — big plus — they gave me a loaner car to use until my car was repaired.I recommend Malless *enthusiastically*.

I have taken numerous vehicles there over the years and they have always diagnosed the problem and fixed it promptly. Repairs are very reasonable. These guys are amazing. Highly recommend taking your vehicle there to be serviced.

Micah took care of the issue. Great customer service. Called back with diagnosis

I don’t normally leave reviews but just had to share what an amazing experience I had here! The staff were kind, friendly and explained everything to me and didn’t make me feel dumb. The prices were fair! I definitely have a new shop that I trust my car with.

Great place for your auto maintenance needs.

5-star service...every time!

As usual, excellent quality service for the 15 years that I have had my cars serviced at Malless. Trustworthy with their diagnostics. Great staff!

Reasonably priced. Honest. Friendly. Been taking our two cars there for years. Both are 17 years old and still run like new!

Recommende

These guys are the best in the city! I have been relying on them for 10 years to service 5 vehicles. Their prices match industry standards but their honesty, integrity and work quality far exceeds all others I have dealt with in Indianapolis. In my most recent repair my son’s Chevy Cruze suffered a major burn out of the car’s computer (ECU) which required replacement, rewiring of the harness, and reprogramming. 50 miles after this, the ignition coils burned out requiring a tow and coil replacement. The tow was covered by the warranty MallessAuto gives free of charge with major repairs and they replaced the ignition coils for no charge (the two repairs were not related to each other). Thanks Malless for unusually great service!

For 10 years Ive taken my car to the dealership where I bought it new. As my car has aged, its needs have also changed. The dealership just couldnt seem to keep up, and they even left me in a dangerous position with brakes that they swore were okay but clearly were not. Malless believed me and took care of the problem. Their care and help won my business, and I just took my car there for its 120,000 mile service. Closer to home. Responsive. Honest. Helpful. Price is the same or better. Works for me!

Excellent customer service. They are timely and prompt and honest. No automated phone trees or voicemails- always get a human and usually the same one each time who knows your situation. Bravo!

I work for a pest control company here in Indy and this is where we take our company trucks. Well, today I needed my personal daily driver fixed and Malless got me in and out within the same day, they gave me a reasonable price for my issue and were so personable with answering my many questions and being so patient and professional. You guys are rock stars and I will definitely recommend you guys to everyone I meet!!! Thanks for everything, guys!!!

Way way WAY OVER PRICED!

Always very fair pricing. They do a good, professional job an stay within the budget. Have gone there a few times with different cars.

Very professional, very clean shop, superb customer service, efficient, honest, they do not try to upsell you, or sell you on items you dont need.

These people are true professionals. I trust them with everything automotive.

Expert mechanics doing quality work every time without the runaround.

Malless is the only place I will take my car. Exceptional service. They perform quality work with a quality staff. Highly recommend!

I towed my car here a couple of weeks ago because it wouldn’t start. Before my car was dropped off, the tow truck driver took a look, checked my battery, that was fine. He got it to start by tapping the starter with metal. He seemed very confident that it was a bad starter. So I take it to Malless and told them this information, but they insisted that I get it diagnosed for $50 just in case. So I take they’re advice trusting they would be fair and honest. They say it turns out to be my terminal ends and they need to be replaced. I did this trusting them. However, not even two weeks later it wouldn’t start, wouldn’t turn over in the exact same manner as the last time two weeks prior. I took it there again thinking that they would get it fixed because it was clearly misdiagnosed. Instead I was charged another diagnosis fee to tell me what I already knew. It was a bad starter. Speaking to other people with more car experience informed me that they should have been able to catch this in the first diagnosis. They’re price to replace it was extremely high. Almost $700. I called around for estimates at 5 different places and every single place was under $415. I took it to a different mechanic and got it replaced for $300. My concerns about the starter were never addressed and I truly believe that I was misdiagnosed. It’s clear that their prices were far too high and do not match the service.

We have used Malless for several years. These guys are the best! Fair and honest! If you have vehicle issues take your car to Malless!

I recently moved to Indianapolis and needed a service shop to maintain my vehicle. I tried the local dealer and was very disappointed in their service. I reached out to several places to see if they would work on my vehicle type. Malless responses to me quickly and with detail. I was pleasantly surprised and brought my vehicle in to try them out. Not only did I feel like a valuable customer from the time I walked in but my service was done quickly and accurately. I didn’t feel pressured or pushed to do any services I didn’t want but they did review my car with me for thoughts in the future. I truly enjoyed my experience there and am now a Malless customer.

Have done business with them now for years and have no complaints!

I had a fantastic experience with Malless. I took my car here to get a second opinion because I didnt trust the first mechanic I took it to. Malless accurately diagnosed the problem and ended up saving me $1200. I would highly recommend this shop to anyone looking for a reputable mechanic.

I have been a customer for over a decade. ALWAYS great service and they back up their work. Highly recommended

Very honest shop that I always take my vehicles to. I never have to worry about double checking their work or being ripped off. Will be going back for all my cars.

I took my car to Malless Auto Services for braking problems. They checked it out and now it works great. This is the only shop I take my car too.

The staff are professional, polite, and knowledgeable. They diagnosed the problems and consulted me in regard to what repairs I wanted done- giving frank advice as to the impact of each decision. There were no hard sell or scare tactics. I have already recommended them to several friends.

Malless Auto-Service was very time efficient! They are professionals. I’ve heard good things, and I will be back for more service. Thank you!

Friendly and knowledgable.

Felt pricey. But nice people. Fast service.

Malless always does fast, honest and quality work. I take all work to them. An honest mechanic is like finding gold! I recommend them to coworkers all the time.

Malless has taken good care of my E150 van each time I have gone on a trip or needed any type of maintenance. This last time my airgbag symbol was displayed on the dash. They ordered the part and I took the van back after the part was in.They do quality work and I would trust them with any problem with my van. Thanks, guys!!

I called on a Monday to inquire about my vehicle, and they had me in on Thursday. I got a loaner car while they worked on mine and a military discount. The work was done the same day and my car runs well. The shop was clean and the staff was courteous. I will be back for any other repairs on my Saab.

I worked here when we lived in Indy. Good guys who do a good job.

I’ve been a customer there for around 12 years. Early on, I used to obtain quotes for the services in order to compare prices. Malless has always been comparable, if not a little cheaper. I’ve never had any issues with the repairs on my vehicles. They do great work and are honest in pricing and in communicating the repairs needed.The only negative for me is the business isn’t located closer to where I live.I have used other auto servicing Companies, such as Midas and Firestone and I still question whether I really needed some repairs and/or services or if I was just told something false so they could get more money from me. I have never had that feeling at Malless.

The guys are always able to work on my cars quickly and they get things done and the car back to me in just one or two days. Prices are good and the work is to!

I recently had an issue with my vehicle that I thought was from the front struts. I had it checked out with the dealership along with several other warranty items to be fixed. They told me the struts were fine and the noise was just from the age of the vehicle and that it may take several new suspension components to make the noise go away. I decided to only do the warranty work at the dealer and have the front end checked out at Malless. Guess what! The noise was diagnosed as the struts just like I had thought. Two brand new struts later and the noise is gone! The truck rides better than it has in years. These guys are doing it right here at Malless! Give them a try...you will not be disappointed!

Excellent experience - as usual. Quality service at a reasonable price. I have been taking my cars here for several years and have always been satisfied. It is a pity that dealerships dont offer this quality of service

I took my car in for computer issues. Despite not having an appointment, they got me in the same day. The owner even drove me back and forth from my apartment so I did not have to try and work in the loud shop. Because of the issue and the age of my car, they thought the repair would be covered under warranty by the dealership. It was so they saved me a significant amount of money!!!! Great service would recommend anytime.

Always a pleasure doing business at Malless. Friendly, courteous and most importantly knowledgeable staff. They always get to the root of the problem quickly and get my cars back on track.

My vans parking brake cable snapped last week. I took the van to Malless and asked them to check the brakes since theyd seemed soft for a long time and to replace a failing oxygen sensor. They found frozen-up brake components and were able to get everything fixed in time for me to use the van again at 4:00pm to transport 14 students.

Great place to get car repairs, advice for repairs and oil changes. I go out of my way to get my car in for repairs done right at Malless

Trustworthy! Diligent! Kind! Honest! We are so grateful to have found Malless Auto Services for our repair needs!

Malless responded immediately to my auto issues. They seem to be among a very few auto repair services that could and knew how to repair my vehicle.

As a woman, it is important to find an auto repair service that I feel I can trust. At Malless Auto Service, they always treat me with respect, explaining the problem and the costs up front. I know when my car is finished there, it will be right and done for a fair price.

Took our Jeep in for a noise associated with the A/C, they were able to determine the issue and repair. quickly. Always had good experience here.Took our Jeep back again for an oil leak, exhaust and issue with earlier AC repair, they repaired the AC under warranty no charge and were able to determine the oil pan was the problem, fixed the noisy muffler and we are back on the road.

I have three different automobiles . Each automobile has over 50,000 miles . They have done very good work on each of the vehicles . If you live close by they have a shuttle service during certain hours to enable you to get home after you drop your car off . I have found everyone to be very knowledgeable and helpful even when work was done under warranty . I suggest them very highly and I have told my neighbor about them .

I drive a 2007 Camry and have been customer since 2015 - maybe earlier. I would have given Malless five stars

Very professional. Repairs were done in a timely manner. I will highly recommend Malless Auto to others