Everyone in the service department was kind and helpful. I had previously visited a mechanic and was quoted astronomic prices. People always say the dealership is overpriced; but I’m here to tell you differently. The tech listened patiently to every issue that was reported by the other mechanics and listened to my issues. Meticulously addressed each and every one and then took the time to EXPLAIN it to me!!!! What a concept! I won’t be going elsewhere for the life of my Chrysler vehicle. Thank you Whitney and Michelle. Job well done, in a pandemic, short on staff and parts! I appreciate you!

We bought a car from this dealership at the end of April this year. The overall buying and financing experience was solid. At the time there did not seem to be any issues and the entire inspection report showed that everything was OK. Im not a car guy, but assumed I could trust such a report. Fast forward to 3-4 weeks later and turn on the A/C for the first time - no cold air whatsoever. Get back into the dealership for service. They barely decide to fix the car claiming they would trust us this time that a mistake had been made. Turns out the compressor was shot and not working at all. They begrudgingly replaced it. The A/C seemed to have been working okay till August. Then the car would only cool intermittently and now has finally stopped working altogether. I am taking it to a different mechanic that will hopefully finally resolve the issue. I am not confident that a car that has been fully serviced and had the A/C system inspected a few months ago would now be having issues. Ive had cars that are from literally the 90s that have never had A/C issues like this.

My experience at Tom O’ Brian’s Service Center was really one of the best repair experiences I have ever had. My representative was Whitney there and he was great at communicating every step they made with the repair and even gave me a few suggestions of preventative measures to prevent the vehicles issues in the future. Also very kind through payment and pickup obstacles making my transaction with them smooth and easy! I will do all my repairs through them from now on!

Eli Latinovich was great to work with. Fully transparent and willing to understand my needs in order to help me get what worked best for me! Very happy all around with Eli and his team!

Any time I have my vehicle serviced Chelsea is always there happy and helpful. She always makes sure I am comfortable and explains everything wonderfully. With everything in the world being so negative it’s nice to go to a business that shows you they care and TOB never fails. I’m a customer for this location for life! Great service, you won’t be disappointed.

Angie and everyone at the Greenwood location were amazing! The vehicles are spotless! Definitely recommend the Greenwood location! Ended up buying a vehicle from 96th street location and Angie drove all the way up there to help me out! Randy in finance was fantastic to work with! The vehicle will need to be cleaned, and some minor details I am hoping will be resolved. I definitely recommend the Greenwood location! Only negative about Indy location was the cleanliness of vehicles did not seem to be the same! The people were fantastic!

First:I have to say that Chelesa (sorry to say that I don’t know her last name)Is one of the most professional customer service person I have met.What makes me feel this way is the time she spent with me to explain my options, her technical knowledge and genuine desire to make sure my car problems were solved. She is a credit to your business and I feel she is a team player.I will not hesitate in bring my car to you . Thank you.

I made the appointment for Monday, 3 weeks in advance, since it’s hard for me to plan a day when I don’t need my car. I wanted a possible transmission issue looked at, and an oil change while it was in. Monday afternoon I asked for an update, was told they wouldn’t be able to get it done that day. I arranged to be without my car Tuesday, and the same thing happened! I asked for a discount on the oil change and was told “no.” They finally got the work done Wednesday morning. I spoke to the service manager and explained what happened. He apologized and when I asked for any compensation for the poor service, he gave me a coupon for a free oil change next time. So in the end they made it right. I doubt I will return there, except possibly for the free oil change.

We purchased our 2nd vehicle in the last 4 years today from Tom OBrien. I realize that the current climate for purchasing a vehicle is not ideal, but Neil Bolinger & his Sales Team are 1st class all the way--and you cannot beat that loyalty cash back. We worked with Allen Balz on our 1st vehicle (Jeep Grand Cherokee--for the Mrs.), & Stan the man Ignas on todays purchase (Ram 1500 night edition--for Me!). Both of these gentleman are incredibly knowledgeable, respectful, & patient. They work as a team, there were never any slimy car salesman clichés, & that is so refreshing when compared to some of the boiler room dealers up & down 96th Street (Im looking at you Napleton Kia). The service dept @ OBrien is also 1st class--keep your eyes peeled on your emails for great deals on oil changes & tire rotation. Love this place.

Highly recommend buying or leasing a vehicle from here. Aliyah Williams was great talking to me over text messages, having everything ready for me since I live an hour away. Chuck Beasley was wonderful. Got me exactly the Jeep I wanted!!!! Couldn’t recommend this dealership enough. Well worth the hour drive for me.

The entire process from making the appointment, and dropping off the vehicle with Mr. Tony Fields at the service entrance went very well. Mr. Fields contacted me prior to the vehicle being completed to advise me of the progress. I arrived back at the dealership and picked up keys from cashier. The process was seamless and the staff were very professional and helpful. I plan on returning to this dealer for any future service. Thank you for a good experience.

Had an awesome experience leasing a Jeep here! Ask for John S. He is THE BEST. Super helpful & fun. 10/10 would recommend.

John Steele was very helpful and made the process easy. my wife and I are very happy with our purchase and the whole experience. the gentleman in finance was very nice and informative . Definitely worth the drive. I highly recommend them and will definitely be back in the future

Took my New Ram Truck over for maintenance with a four-week advance appointment. They never called to inform me if the diagnosis was ever performed and when I called my service agent, he keep giving me excuses of why they cannot get to it as soon as possible. I was never given a loner; truck was in the shop for a week and still not investigated Diagnosed to figure out why I dropped it off. Finally took the truck away to a different dealership. This was my worse experience ever at Tom. I hope or wish that service tech will be retained and pay more attention to customer interest. Be more communicated and at least give a customer a loner if you are keeping their car/truck for more than a day/.

Christine, my salesperson and her finance team were fabulous! Excellent customer service!!! I got my dream Jeep and they helped me do it! Couldn’t be more pleased.

The people here were awesome. We did run into an issue with the vehicle got it in, less than a week later, they gave me a vehicle to use while mine was being fixed and they completely paid for my vehicle to be fixed since we noticied the issue immediately. Thank you Tom OBrien people and the people at the Chevrolet dealer down the road who fixed it!

Christine is wonderful!! After months of searching for a new vehicle she made the process so easy!! Thank you so much Christine, you’re fabulous!! 🤗

The team was very nice and timely. However, apart from the standard maintenance items, our van had an issue with some noise coming from the rear wheel. I had authorized some work that would take care of the issue. When picking up the car I paid assuming all issues were fixed. Nobody approached me stating the issue was still there and what the next steps would be. Upon driving away, the noise was still there, even before leaving the parking lot. So I authorized work that cost $138 that did nothing and nobody said anything about it not working. Lastly, Note this is a hybrid Pacifica so the service intervals per the owners manual is every 10k miles. However, the next recommended service on the windshield is listed in 6k miles. Small over site not worth lowering stars for the review, but it makes me wonder if the technician followed the maintenance plan for a hybrid versus a normal Pacifica (not sure if they are different).In summary, I did not enjoy the experience of paying for something without any communication that is didn’t solve the issue.

Christine Marsella is a fantastic salesperson! We havent had a car payment for a long time and were really nervous. She did not pressure us at all and we were able to make a good decision. Her kind personality helped us nervous people out so much! I feel like Ive known her forever.

I ALWAYS have a good experience with O’Brien Chrysler Jeep and Dodge. They make it easy on you.

Working with Matthew OBrien was a dream! His honesty, candor, and all around method of salesmanship was extraordinary and quite refreshing. I wasnt planning on buying a Jeep that day, but left with a pretty sweet ride AND we were back 2 weeks later to get another! Highly Recommend!

Worst service ever!!! Went in for front wheel noise, they suggested a front right wheel bearing. I paid $600 for the repair just to find out literally within minutes of leaving that I really needed a left front wheel bearing instead. The car wobbled and made loud noises within minutes of pulling off the lot. It was in a worse condition then what I brought it in :( oh they offered me $100 off to repair the “correct” side.

Brought car in for Express maintenance check. Told service agent that I had a light come on my dashboard A!, and to check headlights. The agent said everything checked out to be fine except my wipers which would be $24-25. I agreed to get wipers replaced. When completed I asked the agent if she had them check my lights, she said yes and they were fine. I asked her to check them as I turned on my lights as I knew one needed to be replaced. She agreed the front light was out. This was after I waited 1 1/2 hrs. When I checked out they said it would be $79, each blade was $24!!!! Geez, after I drove 2 miles down the road, the A! light came on again:(

Everyone on the floor and behind the scenes was super friendly, knowledgeable and professional. My salesman, Matthew O’Brien, was smart and efficient. He also had great advice when I leaned on him with a lot of questions regarding buying vs leasing.Thank you to Matthew and everyone at O’Brien Auto!

I was on vacation when I had issues with my Jeep. Being out of state and not familiar with the area, The tow truck company recommended my Jeep be towed to Tom OBrien. The dealership diagnosed the issue, lent us a vehicle until a rental could be issued (which they arranged for us too), keeping me informed during every step of the process. I am forever grateful for all their hard work and the superior customer service that they provided.

THIS IS THE WORST CAR BUYING EXPERIENCE I HAVE EVER HAD! I bought a 2018 Pacifica on July 3rd and I am still having issues.First, the vehicle was not detailed very well. I had to clean it after I got it home.I had to take the vehicle in for hail damage (which I was aware of). When I got it back, my start/stop system stopped working. It was a full 2 weeks before it would be fixed. When I finally got it back another warning light started coming on when I start the vehicle, like they didnt reset the system, and they refuse to fix it. In the meantime, my trade in loan was not paid off and I got an email stating it was late. When the payoff was sent, it was $33 short. Now, I got a message today saying they are having issues with my trade-in title.I will never be back to this place!DO NOT BUY FROM HERE!!

We had dropped our van off the night before because we had an 8am appointment time to get the lock fixed on the slide door. I had to call/text at 3pm to find out what was going on with the car. I was told the technician just looked at it? (We had an 8am appointment time) I did not understand but was told it was due to our place in line to see the technician. (Again does not make any sense) Then was told they needed to get the part but it was to late in the day they would need to keep the car the next day. At 3 the following day I received a text message the car was done but they needed to submit the paperwork and would call me once it was okay to pick up that was an hour later. We picked up the car and found grease on the outsides door handle and spots of grease all on the door frame and door inside. Also when they called to tell me what the problem with the door to get the okay to fix it they told me other services they could do like replace fluids and air filters that needed it and that I could use new tires. But never thought to add air to the low tire that the dashboard was saying I needed to do? Just not the service I would expect. The door was fixed and works fine in the end.

With limited product on the lots, we had some really bad experiences looking for a lease at other dealerships, but Chuck and Neil were friendly, welcoming, and eager to help. They were accommodating to us, as we were looking for something specific and they worked to find it for us. The environment in the dealership was warm and the team appeared to enjoy what they do. I would recommend anyone looking for a Jeep visit Chuck at Tom O’Brien.

We broke down 500 miles from home and half way to our vacation destination and the service department at 96th St Tom OBrien was the only place in Indianapolis that offered to help us out on a Saturday morning. This group could sense helpless feeling we had as a family and did everything they could to make the repair process as easy as possible. It is so fortunate to find good people this present day!

Today was my first time coming here and I was very happy with everything!! This is where Ill be bringing my Jeep for any and everything!! Nice friendly staff. Kahlo has lost this customer!! Shouldve made the switch years ago!!

Fast, great customer service, everyone was friendly. The price online was accurate and they didn’t hide anything from me. Highly recommend

Lorraine, (in training) Went out of her way to provide great customer service. I Ive traded with this Company for nearly 35 years now and theyve always been top notch both in reliability and service

Horrible experience from the service department! Took the car to the collision center to have hail damage fixed, oil changed and sunroof fixed. Got a call from Rick in service that it was done. Went to pick it up, the hail damage had not been fixed and the rental car had already been picked up. When the hail damage had been fixed, picked up the car and was notified that the sunroof panel had been broken. It wasn’t broken broken when I dropped it off. The sunroof would just not open.

We always receive great service at Tom Obrien. Best Jeep dealership in Indy.

Excellent customer service, amazing collision repair, hassle free service. I would highly recommend their Collision & Service Department.

Awesome people. Care about their customers. Chelsea in service goes out of her way to make sure you are taken care of.

I had a great experience! The service was great. Steven was the service person who handled my oil change. He even gave me a carwash!

Absolutely abhorrent. Had car towed in due to an acceleration problem and general safety concern. EIGHT days later( and a hundred phone calls as we were out a car and stranded out of town) they finally came back with a quote to fix the car that was outrageous. Had to pay $165 for their “work” (diagnoses) and ultimately had car towed to a reputable mechanic. We lost time, wages, money, and sanity.

Chuck was a wonderful salesman, he wasnt pushing me in anyway. I told him what I wanted and lead to where they were parked and told me when i was ready, I could find him on the showroom floor. What i liked the most was he never not one time questioned me like, are you sure because it is a truck or do think a car would be better for you. Here is the best one yet, why a 4×4, do you know how to use it. Chuck was great he never talked down to me because I was a woman. Thank you for treating me like i had a brain and truly was one of his own family members.

Chelsea gave excellent service and so did the technicians. I was satisfied with my visit.

I have never in my life every rated anyone or any business with a one star but after giving them a MONTH to try and fix it. I would rate them at a zero if I could I purchased my 2021 Jeep a month ago it was practically brand new only had 2000miles on the car buying process was amazing but everything after has been a nightmare my jeep is still in the previous owners name i have called the dealership multiple times even spoke with the sales manager which got me no where he promoissed to call me back by the end of the day never happened and i have spoken with him on two different days. the promises they tell you are not true they still have not sent my documents to sirius /uconnect i’ve had my jeep for a month and can’t even use the app because customer service says the jeep is in another’s owners name. I also had a oil change schedualed and guess what at check out guess who’s car still in another persons name ME….I called chevy To complain because thus honestly was the last straw. I was on the phone for THREE hours to try and fix this myself which I eventually did. I will say what they promised me at the dealership and what Siruis told me was too different things I wish I would do made my almost 70k purchase somewhere else, honestly it was BY FAR the WORST CAR BUYING EXPERIENCE I have and i mean Ever had. i would never purchase from them again highly dissapointed in their customer service approach which is none existence.

I just love my new Jeep Gladiator! It’s the most fun vehicle I have ever had. My Salesman, Allen, was wonderful to work with. Everything was a breeze.

I searched for the vehicle I wanted (all white Jeep Wrangler Sahara) and landed on Tom O’Brien’s website. I submitted an inquiry and was pleasantly met with an email instead of the usual barrage of immediate phone calls. I spoke with Kevin on Friday afternoon. Got all the details squared away, per my request as we live over an hour from the dealership. We arrived Saturday morning at 9am and met with Stan. Got in the Jeep for a test drive by 9:15am. We had the keys and were on our way back home with our new Jeep by 10:30am.Seriously one of the easiest, painless, and pleasant car buying experiences we’ve ever had. We will definitely check this dealership again in the future!

Very helpful and knowledgeable. Quickly performed the transaction and got us out the door

If zero stars were an option I’d be selecting that. Among the worst customer service I’ve ever experienced. I bought a used Jeep with only one key fob, that fully functioned. I brought it in to have them make a second key for the low low price of $235 (highway robbery) and when I went to pick it up the technician told me the original key had a fault not caused by them and no longer worked. So to recap I brought them a working key paid $235 for a second working key and still left with only one working key and somehow it is not their fault. They refused to make me a second working key and we’re all around rude and smug about it. I wouldn’t let these people work on my soapbox derby car.

Hands down the best body shop in town. I couldn’t imagine taking my vehicle anywhere else. From beginning to end just an outstanding crew. Thank you for all that you have done for me repairing my vehicle. It looks better than when I dropped it off. You’ve earned a customer for life.

Terrible service again we are 2/2. We went in this time for oil change and tire rotatation. They decided not to rotate the tires. I called my advisor no call back.The first visit was oil change from hell. The tech didn’t put oil cap on or tighten the drain plug. They had to tow the jeep back to the dealership.We waited 2hrs for the tow. You can’t make this up.AVOID Tom OBrien jeep dealership.

Will not go back. My husband and 4 year old went to get oil change and tire rotation/repair—-something we were told not to make an appointment for (our appt time was canceled). When they got there, they were told it would take an hour to hour and 15 minutes. 3 and 1/2 hours later the work was finally completed! Over three hours trying to entertain a child! We can get the same work done at any number of places in far less time and not have to arrange child care.

I went in looking for a new car and they were extremely helpful! Kevin O’Brien and Matt O’Brien showed me all the models I wanted to test drive and let me take them for a test drive. They gave me their honesty opinions on what they would do if they were in my shoes and I feel extremely comfortable I made the right choice. Randy was extremely helpful explaining all the paperwork and make sure it wasn’t too overwhelming. Would give 10 out of 5 stars if I could. I will never shop for another car anywhere else!

Purchased a Jeep Wrangler from this dealer. Excellent customer service, gave me a fair trade-in price, answered all my questions and didn’t pressure me. Thanks to my Sales person, John King. I would recommend this dealer!

I rode past this place and they had the Jeep and the color I was looking for! I ended up with a salesman named Chuck that my mom disliked she felt he was rushing me and was very pushy even told me this car isn’t brand new so it’s not going to be perfect. I’m new to this Jeep life and he did not show me how to operate a thing another salesman gave me a storage bag for my top. I will never buy another Jeep from Chuck or Tom O brien I got played but I do like the Jeep

Everything was awesome Chelsea was very helpful but when I was leaving my check engine ce on

Thank you to Christine and Sean for all your help!! I am so excited about my new jeep!

Very professional and courteous, I do not see them scamming like other repair shops and dealerships they give honest update on issues in the car. cost of repairs is little bit expensive when compared to other places but I would not mind paying a little more because they are genuine and I trust the service technicians and the dealership.

I am completely satisfied with my buying experience! Bryan McMichael and the guys didn’t waste any time and found exactly the truck I was looking for. The financing was painless. I will definitely be back and recommend Tom O’Brien to anyone looking for a new vehicle. I came here after bad experiences and I personable service from my previous dealership. It was a pleasant surprise to be treated like my business mattered for once. Thanks again guys!!

Not happy at all. Went in for a 60,000mile service, oil change and to check the suspension. Had the truck all day and did nothing. Didn’t even take it back to the mechanic. No call to update and they ended up having the truck overnight so I couldn’t go anywhere. Cost me two Uber trips for nothing done. Tried to call service manager, left message and no return call.Will not recommend their service department to anyone in the future.

After many many conversations with Ms.Aliyah Williams the buying process went smoothly she was very helpful and knowledgeable. Highly recommend Ms.Aliyah as your internet sales associate!

Had some frustration since I had to wait a couple of days after my appointment time for them to even look at my car. However I called and the service manager was able to make things right.

Stan and Jackson went above and beyond to make sure we felt confident in the pre-owned vehicle we purchased from them. They extended us an opportunity to have our own mechanic inspect it before purchase and covered the one thing that was noted as needed to repair. Despite this precaution, the battery on the vehicle went out in the car soon after purchase and they just handled it. No qualms or back and forth. They just took care of it. They stake a lot on their reputation and based on my experience it’s well earned. I wouldn’t hesitate to do business with them again.

Great service! They made the process super easy for me as it was my first purchase ever!I’m so happy with my new car. Forever thankful to the OBrien staff!

One of the best and easiest deals ive ever made.Thanks to David Zack a well presented and highly respectful and helpful sales rep, he helped us figure out what we wanted and guided us step by step and now i can proudly say i will always be apart of the Tom Obrien Family thank you guys!!

The good people at Tom O’Brien make it a breeze to buy a new car! Good prices too! If your smart, you’ll check this lot out first!

Took the dealer up on the L/O/F & Tire Rotation without making an appointment. Extremely efficient and thorough. Friendly and conscientious service staff along with a great waiting area.

Easy, fast and thorough. On a road trip, passing through town and stopped in for an oil change. They treated me like I’d been a customer for years.

Super easy and adjusted all paperwork, etc. due to COVID to make it quick and painless. My sales rep (Kent) went above and beyond in every aspect of my deal. Took his time and helped me work out a few tricky things in regards to my lease turn in. I have bought from O’Brien Jeep before, did this time and absolutely will again! Thanks for all of your hard work Kent and O’Brien Jeep.

Great service! Had an intermittent problem with my speaker and they worked and worked until they could duplicate it for me... and were able to fix it same day! Stephen was great to work with as well!

We purchased our vehicle (2013 Town & Country Van) from this dealership new, at their suggestion choosing to purchase the extended warranty at the time of purchase. On what is now the third different occasion since the time of purchase the vehicle has broken down in the same fashion, each time this dealership has repaired something different, at our cost not covered under the warranty they sold us. On 11/25/20 with our children in the van the Axle broke while traveling on I-465 in Indianapolis. We were luckily able to get off the exit, (37 south), and then be towed to the dealership. A week later we received a phone call stating it was the Axle that malfunctioned in the vehicle which is covered by the warranty they sold us through MOPAR, however that part caused further damage to the vehicle and per Chrysler and MOPAR they will not cover that damage thus expect the owner to pay $725 to fix the vehicle. They further stated it was the owners fault for driving the vehicle after the Axle malfunctioned. We attempted to explain to them the vehicle broke down on 465, we couldnt have driven the vehicle if wed wanted to, we were lucky to get off the interstate and call a tow truck versus getting into an accident with our children in the van.Chrysler immediately stated while they (Service Department) agree with us there is nothing they can do, further stating that even though they recommend purchasing the additional warranty at the time of purchase its legally with another company and we must file a claim with them directly. We immediately filed that complaint with MOPAR, and to date have attempted to contact MOPAR 18 times in the 40 days since the van broke down, with no resolution, only that the claim had been escalated for a Supervisors review. We have attempted to call Chrysler, specifically Tom OBrien Jr., at the direction of the Service Personnel and Front Desk, and left three additional voicemails for Tom OBrien Jr., with no return phone call.Further troubling matters we drove to the dealership to retrieve our belongings from the van on 12/21/20 only to find the van completely unlocked in the parking lot. We retrieved our items and notified the dealership that no one was returning our calls, and the van had now been there for almost a month. No further correspondence, return voicemail, etc., from MOPAR nor Chrysler has been received as of writing this review (1/4/21). As we sit and await MOPAR and Chryslers decision to repair our vehicle due to a malfunctioning Axle at 91,200 miles please use caution when purchasing, leasing, or repairing your vehicle. Further should you be presented with an extended warranty option through MOPAR I would caution you as via our experience their customer service is completely unacceptable.A quick update after hearing our van was completed, and paying an amount that is still under dispute for a malfunctioning axle at 91,000 miles, we were given our van with parts still lying in the back middle of the vehicle. After waiting an additional 45 minutes to have a mechanic available to finish the repair we then left.

Made an online appointment in my first visit to this particular dealership. Almost 2 weeks out. Arrived on time and was told by service advisor that it would probably be mid-afternoon before the car would be ready. Fours hours to wait. And he hadn’t even asked what the problem was yet. I had a low beam bulb out. Two different auto parts stores tried unsuccessfully to replace. One said it might be a wiring issue. That is why I booked the service appointment. As it turned out, the service adviser (after 15 minutes) said the bulb was not completely inserted so obviously wouldn’t work. When mechanic inserted the bulb I had purchased at auto parts store, it blew. Mechanic replaced with Mopar bulb and it worked properly. I was charged for full labor ($62), $42 for (a $15) bulb, and $3.75 for bulb disposal fee. So I essentially paid $111 for a bulb. I will NEVER set foot in this dealership again. What a ripoff! However, the waiting room couch was very comfortable.

We are now the proud owners of our first Jeep Wrangler, thanks to Chuck B. He answered all our questions and made sure our new vehicle was ready to go. The finance team was great. They got our payments within our budget. They certainly have earned 5 stars.

Amazing experience, very transparent, found my dream car in less than 10 minutes

I’ve been a customer of Tom O’Brien since 2007 and always receive the best level of service! Everything from Jeep purchase experience to routine maintenance to body shop work! Grade A service, expediency, and communication.

Fantastic as always! Worked with John King on securing the Charger I was looking for. Easy, friendly, and accommodating. Second Charger I’ve bought there and almost certainly will buy there again in the future!

Customer Service Representative (R.V) was very courteous and professional. He updated me regularly and thoroughly explained the services provided and related costs. Great service!

Matthew made my car buying process smooth and easy. Thank you!

I had been extremely happy with this dealership until a recent incident with their service department left me furious and paying for the same repair twice in less than a week. I will never go back for service nor to purchase my next vehicle. This dealership was willing to lose a customer (who is a lifelong Chrysler owner) over a few hundred dollars through some shady business practices that came straight from the top.Previous Review:Had our transmission die. Happily, when I purchased the vehicle I had been offered a lifetime warranty. Knowing I planned to keep the vehicle for some time, I purchased the warranty. I saved over $4,000 as a result and the vehicle was fixed in less than a week (including the Christmas holiday). Im thankful for the salesperson making me aware of the available warranty, which ultimately paid for itself and then some. Also grateful to the service staff for being kind and efficient.

Salespeople were pushy and misleading when we were trying to buy out my leased vehicle. The leasing agent intentionally tried to mislead us, assuming we were ignorant, and even went so far as to explain how car insurance works to my husband and I. The financial staff were pleasant and easy to work with. Now that we have ended the lease and are paying to own the car, we are still getting emails about my lease ending soon. I am glad to be done with this dealership and will not be back.

Exceptional customer service from the mechanics to the sale and finalizing the purchase of my brand new Jeep!

* Update*The dealership manager contacted us and did offer a free service to us. It is not valued at $2600.00, but it is a goodwill gesture which I appreciate. The fact that they addressed our concern and tried to make amends has lead me to alter my prior review.We purchased a Jeep and then when we got home we found the exact Jeep (VIN matched) advertised online for $2600.00 less at O’Brien. The dealership would not honor that price and repeatedly blamed the 3rd party vendor. The vendor does not just make up a price...that information was obtained from the dealership. We will not purchase another vehicle there and would recommend that people steer clear of TOM O’BRIEN dealerships.

The staff at Tom O’Brien was polite, professional and very knowledgeable of the vehicles they’re selling. My entire car-buying experience was quick and painless. I would highly recommend Tom O’Brien for your next purchase!

Frank Stephens is the man! Highly recommend. Thank you again boss.

Sales process was standard, nothing exceptional and nothing bad. However since the purchase their service department has been terrible. No one ever seems to know what is going on. They are solely focused on completing a task and not customer service. I had scheduled an appointment to have them look at an electrical issue and after having it for 8 hours no one had even looked at it yet. So what was the point of even scheduling an appointment? Today I called with a simple question about my extended warranty and the lady was completed confused and just transferred to someones voicemail with no warning. My future vehicles will not be from here.

Steven Morris was amazing, I took my 2020 Gladiator to check the steering wheel box issue and after the inspection and diagnostic he ordered the necessary parts and returned my car. Took more than I would like to get the parts, but for sure not the fault of Steven or O’Brien Dealer, they kept me informed about the expected delivery date and answered all my text messages in a few minutes. Finally they got the parts and we scheduled the visit, all was done in half a day and I got my car back in perfect condition. I highly recommend checking out OBrien and I plan to use them in the future.

Great follow up from our salesperson, Stan. He was one of the main reasons we bought where we bought. Very relaxed atmosphere and very knowledgeable. Stan listened to what we wanted and found the exact vehicle to suit our needs. Very nice lounge too!

I’ve had bad previous experience at a Dodge dealership off of Shadeland. Complete opposite feeling here. Greeted promptly, fast service. It was also mid-day and only an oil change. Seemingly great staff and great first visit, glad I made the extra trip north for better services.

This is my first time buying Tom O’Brien and it was a fantastic experience! Kent was amazing! He listened to my needs and wants in a car and found the perfect fit for me and my family. I will and would recommend everyone to get their cars here. I will definitely be back when we need our next car. Thanks again for everything!

Chuck and the entire staff here was awesome to deal with on both purchases I made this day. Very friendly. Will definitely be buying the rest of my vehicles here.

The service was fast. No appointment. The customer service was friendly and knowledgeable.

Went above and beyond to help me out. Single disabled parent and they made sure to find a way to get my vehicle serviced in a pandemic without requiring me to be be exposed or at risk. They also were honest and upfront and very reasonable with pricing for all services.

Chuck Beasley is the best sales representative i ever met. Such a delight and helpful person. I love his personality. He helped me with several questions . All the way to the financial part as well! He went beyond the call of duty. Tom o brein def need to keep more ppl like him around. I will always be a customer as long as he is still present

This was all in all a great experience! John King was fantastic to work with. This didn’t feel like a high pressure situation at all and we were able to get what I wanted in a budget that worked for me. Highly recommend this dealership and John specifically!

Good experience. I walked in a dropped off late one afternoon for an oil change, tire rotation, and recall. I picked up the following day after lunch. Staff was friendly and honored their coupon for an oil change. I have had dealerships in the past that did not want to honor their own coupons.I will go back for regular maintenance.

Overall very friendly and prompt service with oil changes without appointments 1 hr wait or so. Staff has been friendly.However I will not be utilizing them for service in the future. I took my jeep there under warranty for door seal replacements on both doors 2 yrs ago. I was clear that the drivers side was the worst and leaked when it rained. My jeep was only a year old.They called to let me know it was done after a day or two. When I picked it up, they had only replaced the passengers side. I was too nice and should have made a stink then and had them replace it before taking it home but I was in a bind. It’s never convenient to leave your daily driver for several days.I told him my concern that my warranty would run out before I could have it replaced and he said “no worries I will make a note of this and it will be covered” I didn’t realize how much timehad gone by which is my fault but when inquiring about it during another service, they conveniently have have no record of this “non repair”and they would gladly replace it for around 280.00dollars. They usually give a year window. Makes sense. I am at fault too, but it should have been fixed the first time.Moral of the story “don’t take your jeep home if it’s not done correctly!”

Wonderful experience. Chelsea gave me an estimated time to completion, texted me updates, and delivered my car serviced within the time period. Wonderful experience!

Great experience. The whole process was quick and seemless.

Poor communication, kept car for over 24 hours and only accomplished test drive in that amount of time. They said they fixed one of the two problems (couldn’t find anything wrong with the second issue) . When i picked up my car and drove off the lot both problems reoccurred .

I worked with Mathew. The process was very smooth and non stressful. I have purchased many cars and this was quite possibly the best buying experience that I can recall.

I was very pleased with the service department and they were thorough and courteous in all my interactions with them. After 2 previous repair businesses were unable to identify a parasitic drain in my electrical system, the problem was located and rectified in 3 hours. I additionally had brake service completed at a competitive price compared to other service providers.

Horrible service .. dropped my car off at 8am on my appointment date… 3 days later, End of day and things aren’t fixed…Had to call each day to follow up … don’t offer loaners…Never purchasing a car or bringing my car in for service again

Had a flat tire yesterday. Put the spare in and went to get it fixed/replaced today. First impression. Impersonal staff. NotMean. Just not Friendly. Asked to go to lounge and would be called when fixed. Waited and waited and waited. 2 hours later went to check in it. Was fixed. Great. But it had been sitting there for an hour. The same impersonal staff member didn’t apologize that he didn’t call me when finished.

I had put money down on a 2020 on October the 8. The truck was supposed to be transferred from a dealership farther away to the dealership closest to me within 72 hour. That truck was sold days after I put money down on it. I did not find this out until almost 3 weeks later. David, the sales agent, sent me to Fort Wayne to get other one. On the way there I received the phone number to the dealership that had the truck I was picking up but instead had to turnaround because that truck was already was sold. For the 3rd truck I was told I had to drive to Arizona to pick it up, which I refused to do. Next alternative was to order a 2021. In turn I ordered one under the impression from john that I would get the friends and family discount (verbally) plus the rebates (in writing) on the truck. The truck came in on January 9 and I went to pick it up. When I arrived, I then found out that no rebates nor the friends and family discount that I was told I would receive from the the ordeal with the trucks before would be honored. I also had in writing that the price would not exceed beyond a certain amount and yet they wanted an additional $8K for the truck. I dealt with both David and John.Reply to dealership: Does this give the salesperson leave to offer discounts and say that the price will not go above a certain amount and then say that they can no longer honor that agreement? I appreciate the refund of my money, but I would have rather had the truck that I wanted, that was promised to me, and that I took such trouble and time with Tom OBrien to try and buy. I honestly feel like I received the run-around for the last few months. Massive disappointment and no way to treat a customer. I will still buy the truck I need, but it will not be from this dealership. I prefer to give my money to someone who will appreciate the sell and treat me like a valued customer.