This was the repair of the burner elements on a Kenmore gas grill. The tech was on time and nice enough. However, within 3 minutes he tells me we do not carry these parts we cant fix this. But I had already filled out the info on Sears service request with Make/Model etc. .... SO... it was 95.00 to tell me cant service this because we dont have the parts. I would not recommend Sears service to anyone. It was a complete ripoff.I ordered the parts on Amazon for 26.00 and they arrive tomorrow and I will repair myself. Save your money or call someone other than Sears service

After reading reviews I believe I dodged a bullet, mine was a simple situation, google listed them as a place to buy parts. Suprise.. they do not sell parts. Owner seems well versed with damage mitigation all be it a seeming standard reply to all that I read.

We originally complained that our cloth dryer is taking very long to dry clothes. They sent a wrong person to diagnose that there is no problem with the dryer. Inspite of our complained to our warantee co, they did not do anything and so we still have the problem of clothes not drying. We could not complain to A & E factory because it is very difficult to talk to someone there. It takes foreever to connect one telephone # they provide. We wish they had sent the technician who serviced out clothe washer who is very experienced in diagnosing the problems and resolving the issues to customer like us satisfaction.

The technician was competent and on time. He worked efficiently and was always pleasant.

Needed to have a leak on my refrigerator looked at/repaired... Made an appointment that was almost two weeks out and given a 4 hour window (10am-2pm). At 3:45pm I was called informing me that they werent going to be able to make it out that day but happy to reschedule me... the reschedule date they wanted to give me was 3 weeks later. Terrible customer service and obviously poor management. You dont bump a customer off your schedule w/out making them a priority ASAP.

Had to schedule dishwasher repair a week out. Day of service, my initial service window was 8:00am-5:00pm. After taking off work and waiting at home all day, I receive text at 4:00 pm that it had been RESCHEDULED another week out. I called customer service, where my operator appeared to be a some kind of party based on the background noise. Her final response was that they only had a few technicians and just didn’t have time for me. STAY AWAY FROM THIS BUSINESS!!!

If I could give no stars I would. I have been bumped 3 times for an oven repair. Sears doesn’t care about you. They don’t make you a priority when they make an error. Have been waiting for oven repair since May. Don’t shop at Sears. Don’t use their repair service.

Fixed stove and oven and it works perfect now.

Bought Kenmore refrigerator May of 2018. Warranty good till May 2021. Called for repair appointment...17 days wait. Told them I have groceries going bad...moved to new emergency priority list....22 days away. Outsourced customer service, can’t understand operator.

DO NOT CALL THESE PEOPLE! I paid $549 for a new ice maker and the tech told me that it would be working in a few hours. I called after 24 hours and not even 1 piece of ice generated from my fridge and was met with a customer service team in China!!! There is nothing anyone can do but send out a tech 3 weeks later!!!! I asked for a refund and was told of course I had to wait the 3 weeks for the tech to come. Smh worst service, hard to understand, and lack of empathy for customers!! Honestly the worst!! MAGA!!!!! Stop outsourcing jobs Sears and bring your customer service center back to America! Shame on you!

While still under warranty, the freezer stopped working. Sears sent someone out and we were told that he had to order parts. He never returned even though we kept calling. Finally contacted another repair company and we were told that the freezer couldn’t be repaired because it freezer unit had burned out. The repairman said that he had 23 years experience and knew what he was talking about. We called Sears again and told them what the repairman had said. Sears insisted on sending their own repairman out. He spent 3 hours trying, but at the end of the day, it still wasn’t freezing. My unit is still under warranty until April ‘21.Sears has not contacted me a since that day. The Sears repairman suggested that we tell Sears that they should issue a recall, but Sears isn’t accepting any calls from us. I filed a complaint with the Indiana Attorney General’s but Sears isn’t responding to them either.

I requested an inspection for a washing machine that was showing an error message, in the online request I checked that it was a stacked up model, when the technician arrived he said that I should have called and say that it was a stacked up model because they need to send two technicians to be able to take the dryer down to be able to open the washing machine. I explained that I checked that option and he said that I should have called because they cant see that information in their order (like I should know what they can see in their own system).The technician did not open the washer, he just turned it on and said that the problem was the motor (without seeing it). The price of the repair was around the same price to buy a new washer so he offered me to buy a monthly program for which I would have to wait 30 days to use. I didnt get a proper inspection and I still was charged $89 for it.I called to complain and request a refund but they dont have any phone numbers in the US. All you can get is a call center in India and they barely speak English. I am very patient with that as I am an immigrant myself, but it was very hard to communicate. Finally they took my complaint and said they would contact me back. That was 2 months ago and nobody ever contacted me back. I have called back several times and they always say that I have to wait for them to send me an email. I guess I just lost $89.

Maintenance on washer & dryer. Very thorough. Lubrication of working parts, took dryer apart & cleaned lint out in places I couldnt get to. Arrived on time & understood how these appliances worked.

Nice, explained everything that he though might be going on. Didn’t fix what was not broken! Did a home solution that worked - bleach! And assured us he would come back if that didn’t work. Great guy.

Repair (replace an ice maker arm) has been going on since June 25 (this is being posted on July 30). Cannot reach a service representative by phone; wait 30 to 50 minutes for someone to answer, then always transferred to someone else (with additional 20 to 50 minute waits each time). Last attempt I was transferred six times! Original repair company (a 3rd party subcontracted by Sears) has been a no show and will not answer messages left on his personal mobile phone or his office. Absolutely the worst service Ive ever experienced!

The Service tech was very knowledgeable and fixed the problem quickly. He added a needed service to the visit by observing our dryer was full of lint and a fire hazard so he cleaned it out. That was the most valued part of the visit.

DO NOT BUY SEARS. DO NOT BY AN EXTENDED WARRANTY.Returned home from vacation 7/13/20 and the Kenmore Elite refrigerator had quit. Threw out everything in it. Called Sears warranty- the unit was out but covered by a Master Warranty- 2 hours on hold to them. Told to make an appointment through the appt number. Another hour on hold. Made an appt 5 days hence (the soonest). Repairman says needs a compressor- orders it- 5 days to be delivered to me. Made another appt.- 5 more days- he reschedules at the last minute. 6 more days to get it repaired. 21 days no refrigerator.I called and called during those days to get another repair company, to get something- anything. I had to buy a small fridge for $180 to keep my wifes medicine cool. Spent $30 on cooler ice. Filed a claim for the food- have yet to hear about that. Not holding my breath on that.The worst customer service- terminal holds, hang ups, handed off to another hold, escalation groups that never answer, promises of returned calls that never happen.DO NOT BUY SEARS!

They charged me a $100 deposit and didn’t show up the first time because the technician truck broke down, so they told me they reschedule my appointment for next week. I was trying to empathize because things happen that’s not in no one control okay, so I asked ( you guys don’t have other technician that can come) I was told “NO” so I was like ok I’ll just take the new appointment you guys set up. Ok skip to a week later for the new appointment which was 08/31/2020 the technician calls me asked me what’s going on with my dryer and says I can’t fix that, so I say why not ! You guys fixed the same issue on this dryer 4 years ago, are you not going to come and look at it first ! He says no because I can’t fix that. So he never comes. I have used this company before and I am highly disappointed at the service I received or should I say didn’t receive.

Way too expensive to just walk in the door. It would be wiser to just buy new appliances.

Was able to get an appointment within 1 day of calling. Repair person was very knowledgeable, fixed the issue on the 1st visit, explained the issue and how a prior repair person from a different company didn’t diagnose correctly and left missing screws. Sears repair person replaced all missing parts.

George was our tech and while he wasnt able to pinpoint our exact problem. He was fantastic and i would highly recommend him again. Super nice guy and helpful. Took his time to listen and thoroughly check over the unit. Thank you George.

The sears repairman, George, fixed my freezer in about 1 hour. He was courteous, took timeto explain what he did to get it working again, and how to avoid the problem in the future. The charge was only for his visit. He did arrive a half hour after his 8 to 12 window. That was a little unnerving. But he made contact around 11:30 to inform me of the late arrival.

It took Sears THREE MONTHS!!! to get my two year old (still under warranty) Kenmore fridge fixed. It was a failed compressor. And it still cost me $440 under warranty!! I will never buy Sears products again. fyi, Kenmore is actually made by LG which has a class-action lawsuit against them for this very compressor. No cost at all to repair if you own an LG, but if you own a Kenmore, you still have to pay for labor. Not cool.

Horrible experience. Refrigerator is running loudly after repair and they charged me much more than I was originally told. Avoid at all costs.

He did nothing. He walked in, spent about 10 minutes, said he there was nothing to fix and left. When I called four hours later to complain he still showed my ticket open which they couldnt explain. I was told someone would call me to set up a time for someone else to come out and NOBODY EVER CALLED!!!

Came out and really didnt fix the problem. Wanted us to move refrigerator out so he could check behind it, We didnt put it in Sears did, and we have a Warranty.

Not satisfied! Technician was here more than an hour. He did nothing. Both refrigerator lights are dead and need replacing. Problem: I cannot get to the bulbs. I was willing to pay for someone to show me how to get into the bulb holder so I could unscrew a bulb and then buy replacement bulbs. The only advice I got from the technician was bulbs are NOT covered by the frig.warranty. Duh........

Good experience, however theres always a hidden charge youre not aware of. The $70.00 charge is just to see the face of the repair man, nothing else. If he steps in your house and the appliance starts working on its own with nothing being done by the technician, you will get an extra charge. No complaints as far as the service technician himself, extremely professional and polite. Would call them again, because even with the extra charge they are still very competitive.

I was very satisfied. The repair man was great. I received an appointment on line very easily.

Part to repair dryer was never sent. Dryer was covered under maintenance agreement Rip off Don’t use sears or buy any sears products. No wonder went out of business

Completely dissatisfied with my experience. My technician was over a hour late after I made several calls to customer service. I had used Sears for years so was expecting better customer service. After arriving late my Samsung dryer came right on so no need to fix it. The technician didn’t touch my appliance nor diagnose, wasn’t in my home for a while five minutes but I was still forced to pay 89.00 diagnostic fee even tho it never occurred. I will no longer be using Sears to service my appliances. They have always been the go to for appliance repairs and have seniority but this situation definitely left me sour. Never again will I reach out for my appliance repairs

My refrigerator had been acting up prior to the Sears repairman running a diagnostic. I took it upon myself to unplug the refrigerator since it had developed some ice on the freezer coils. The freezer section was working but the rest of the refrigerator was warm. Anyhow, I called Sears to have the refrigerator evaluated. The repairman was very thorough and ran several diagnostics. He said that the refrigerator had checked out well and couldnt find any thing wrong with the system. He informed me that by letting the ice around the coils melt, this made the defrost system reboot itself. I feel the repairman was honest because he could have charged me with new parts and I never would have known the difference. You dont find this type of honesty in the repair business now-a-days. He charged me for the service call plus I was able to qualify for a discount since I had a discount coupon. Sears Appliance Repair will be my first call next time one of my appliances acts up.

The maintenance inspection was easy to setup over the phone. As far as the warranty service required, I thought it was a joke and a rip off! All that was done to my washer was the service guy (Tom) ran it for 25 minutes and said it was good. Then, he took a vacuum to my dryer and cleaned it out and said it looked good. Make sure you read the warranty maintenance before purchasing.

The repairmen was here on time & ask a few questions, got my old dryer cleaned out & working like new. Even gave us an estimate first.

Based on the work done, I would have rated it 5 stars. I discounted one star because the work had to be rescheduled from a week earlier because the technician scheduled to do the work initially, failed to keep to the schedule and lied about the delay several times, He was scheduled between 10 & 2 and finally, after several excuses and delays, arrived at 3:45, after we had told him we had to leave by 4. The second repairman was on time, early in the 10-2 period and did the work efficiently and well.

Tech was nice and thought our only problem was the balance of clothes in our washer. Washer is the same it was prior to paying $94 and still doesnt work. When I called to get a repair man back, I was told it would be 1 1/2 weeks before someone could return. I called another service company and they are coming out today. I think I should get a refund of my $94 for sorry service with no results.

We are in the midst of an ongoing struggle for responsiveness, accountability, competence and closure with this company. Our broken, under warranty refrigerator was partially fixed the first time; inspected but not improved on the second visit and debilitated on the third try - that is, it was working but needed improvement before the tech arrived and completely non-functioning when they left. Trying to reach any resolution is difficult as the company has built multiple, impenetrable layers between the public and anyone who can resolve a problem on our behalf. We are currently in another long waiting period as parts need to be ordered and delivered before they can try another repair. Everyone I have spoken with is a first tier representative - they have a script and non answers. I have yet to speak with an empowered manager who actually cares about my experience and/or represents the company with integrity, action and accomplishment. This includes terms of payment, as we were told by the technician we were charged for something we should not have been and that the nature of the problem entitles us to free service or replacement. Again, only the tech (who is a good guy by all accounts) has given me any direct feedback ... theres been no engagement by the company (companies) involved. Unless they show up as heroes soon, theres simply no we we would buy from here or recommend them to others ever again.

Technician was excellent. Really appreciated the time he spent to make sure I understood what needed to be done. A part needed to be ordered and it came in a timely fashion. Grateful for the Sears Maintenance Agreement. I recommend it highly!

Washer began leaking intermittently. We called Sears service since we purchased it from Sears. Contact and scheduling were easy. Initial appointment was to assess and diagnose problem. Technician was prompt and respectful of out home. Diagnosis was efficient and he determined what the issue was as well as what was needed to resolve it. He gave me an estimate to fix and upon my approval ordered the part that was required and scheduled the installation appointment. Part arrived on schedule shipped directly to our home. Installation technician arrived as scheduled and installed the part which fixed the problem. I would not hesitate to use them again. Both technicians were knowledgeable, efficient and respectful of our home.

Absolutely poor. Service man was fine. Arrival as scheduled BUT useless. I reported correct diagnosis and correct unit model. . Man arrived, confirmed diagnosis and could not locate a repair part anywhere on line or locally. $100 shot. No good. Availability of part should have been determined before sending service man.

Choose a different repair company! I was fooled in to thinking because they are a well known, national brand, they would be reliable. Everything but. Still in the process of getting a dishwasher repaired for 4 weeks since they initially came out. They ordered the wrong parts, the parts take a week to arrive, they didn’t come to an appointment I called to confirm, and they are doing NOTHING to make it right.

My service man was great. Made the call on his way and gave me plenty of time to get home. He explained everything to me very well. Your service window is much to long for working people. If your window was 2 to 3 hours it would be much better. 9 hours is just to long.

They did not show up after I took the day off work and waited all day. They then marked it complete after not showing up

Warning - when the website says that a service call is $87 (even if they cant repair it), its not going to be $87 - we were charged $180 for a 15 minute assessment of our washing machine, noting that the drum needed replacement, and that the part is not available to them. Complaints about the unfair additional charges can only be addressed to a foreign call center whose employees read stock answers (We have a 30 day guarantee on repairs, would you like the technician to return? was useless unless he could economically fabricate and replace a washing machine drum!), are incapable of understanding English well enough to address your complaint, and arent authorized to make any refunds.Bottom line? If you run into any problem, the only recourse youll have is to sue Sears. Good luck getting paid before they go bankrupt.EDIT AFTER CONTACT WITH SOCIAL MEDIA REPRESENTATIVE:Yes, as you can see from below, someone from social media management contacted me after my review was written. They quickly reviewed the record, and decided to refund everything but the $87 diagnostic fee.So, was this all a terrible mistake? No. After being contacted, I asked what I could do in the future to make sure that I was not charged above the $87 diagnostic fee. Turns out, its deceptive - the fee isnt to diagnose your problem. Once the technician walks into the room and opens the machine, youre being billed extra. In other words, they feel fully justified in charging extra to diagnose a problem once a diagnostic fee is paid.When I asked if they would like transcripts from my discussions with the regular customer service email, to point out that no one was able to answer my questions - I was told that they would love to, so that they can flag my account and make people note that I was a demanding customer.So, in the end, yes, I got my money back. But the problems that earned the one-star review remain - that they are intentionally deceptive in describing the $87 diagnostic fee, and that customer service is not trained to do anything other than parrot stock lines that have nothing to do with the customers complaint. My rating is unchanged.

Great service, the guy, sorry didnt get his name, was the best. He was here for about 10 mins to put a belt back on a lawn tractor and taught my son what to do if it happened again. Knew his stuff, even recommended other sears products that will help with yard clean up.

After three tries the last service man was the kind of man you advertise: polite, honest, knowledgeable, knows the product, reliable, customer first ethic, and much more. When he determined he was running late he stayed in constant contact to keep us updated. We were very, very happy with him.The two scheduled before him should be fired for dishonesty and putting themselves before the customer.

No stars is a better choice, but cant post with no stars. The service man couldnt get the sludge out to drain it, though he tried - the new companys installer did just fine with a straightened hanger. We had a Sears warranty - tried to use it. They kept us on hold so long they disconnected us. Twice. Not getting Sears anything anymore. Cant even get an answer on the phone. Nobody bothered to call us back. Very unsatisfactory customer service.

The repair was completed correctly, at the time it was scheduled, and at a reasonable price. The service technician was courteous, professional, very considerate of keeping the work area clean. I will definitely use Sears for my next home related repair.

The repair person arrived much later than anticipated and discovered that a part needed to be ordered. An apt was set for the following week and another repair person arrived to install the ordered part. Upon the visit by the 1st person we paid for the repair in full but the second person said that we owed $40. It was quickly adjusted to $0 once we showed the receipt paid in full. I guess I am a little disappointed in the service but in the end they got my washer fixed so it turned out fine.

It was a very good repair, and I always feel that I can trust Sears to do a great job with the service. The reason that I did not give it 5-stars was the labor cost. While I understand that I do not live in a metropolitan area, it felt excessive.

I was very pleased with the service man who came to review our problem with the Hot Water Heater. He is the first one that actually was willing to help us. There have been others who took a look at the problem and said they were not able to touch it and would leave. He took the time to look it over and provide a solution to the problem Many thanks to our service-man. I am uneasy about doing away with the sears store. All our appliances are sears products and we have contracts on all of them for inspections once a year. I feel lost not knowing what to do.

Okay I am going to say. DO NOT WASTE YOUR TIME WITH SEARS!!!I contacted them back in oct to service my refrigerator, they came supposedly fixed the problem, but yet 2 weeks later the problem came right back. So I contacted them in April and they were so nice and on time. Explained what the problem was and started shipping parts to my house.So when they were to come back to fix the problem i was contacted by text to say that the technician had an emergency and will need to rescheduled. okay fine things happen and that was mothers day wknd. I reschedule and the 2nd technician called at 530 and asked to be rescheduled because he was going to be at my house after dark because it will take a while for him to fix the problem. I asked could he come out the next day he then stated yes, which I just knew he was lying. Because the next day I contacted Sears and they said I was rescheduled for 05/23 and I never knew or confirmed that date. So after speaking to a supervisor through a chat and filed a complaint, and was advised that someone would call me but they never did. I rescheduled for today 05/20 and to date still no TECHNICIAN. So far to date I have been rescheduled 04/25, 05/13 & 05/20. And all they can say is I apologized and ask would you like to reschedule.I say this because Sears was a house hold name that was respected and was loyal to their customer. I know sears went through bankruptcy and closing stores. My question is it legal to lie flat face to your customers and think it is okay. Its like who ever sears sold their company too, have let Sears Brand and services down. They are not the Sears I grew up with.

If I could leave 0 stars I would. I made an appointment earlier this week and was told the technician would arrive in a four hour window the next day, but call an hour before arrival. So I took the next day off of work to be here when they arrived. When thefour hour window was up and I hadnt received a call, I called their customer service. I was told that they had never finalized the appointment and that they could come next week at the earliest. Its no wonder why Sears is having financial difficulties.

The booking was easy and pricing fair. Why I have five stars was out repair tech Steve Ford in Indianapolis - he was informative, professional, and really cared about the service he provided. He had to order a part that came in broken a week late... instead of making excuses he put in an urgent order for a new part and picked it up for us... THEN installed it the next day! I trust his work and cannot thank him enough for getting my family of four a washer back.

Well done! Great communication. You matched your services with my expectations. This seems easy but tyipically does not happen very often.

The service technician spoke with an accent which made it difficult to understand. He seemed to be in a hurry and when I asked him to describe what had been done, he acted like Id never had a water softner before. He was very happy to hand over the $149 bill when the service charge was only $95. I cant believe that reprogramming the computer, that only took 8 minutes, tops, was worth another $54!

I would not rate the repair services at Sears very high, I had a tire that would not stay inflated and the battery was completely dead. He replaced the battery but only put fix a flat in the tire instead of replacing it and it is still going flat. I also asked him to replace the mower blades and tune up the mower as I was told when I purchased the warranty if I had any issues they would gladly replace the blades and tune up the mower but the technician would not complete these task. He only told me that they wouldnt change the oil before fall so it wouldnt set all winter and that they had specials in the spring for this type of service. He also stated they blades would last through this season. The blades are 2 years old and are very dull.

The tech was on time and did his job with competence, speed, care and the right level of communication with me. Oh, the outcome was very successful! I am a loyal sears service agreement customer!

When I purchased the extended warranty, I was told the person who came out would do a thorough cleaning of my washer. All he did was turn it on and confirmed it worked. He did have to replace the latch which he was not prepared to do so he had to come back. I asked about cleaning and was told he didnt do that. I am not pleased with the discrepancy between what I was told to entice me to buy the package and the actual service I received.

Fantastic serviceman, Steve, took his time, knew what he was doing and did an excellent job! Protected our dryer when putting tools on it, was thorough and got the job done . . . thank you Mr. Steve, we will REQUEST you for future service call needs!

The technician gave me some great tips on how to maintain the units and also mentioned the benefits of the new home warranty plan.

Very poor service! He was here about 2 minutes if that and said the water heaters was fine. You need to change your shower head thats the problem.Telling me how lucky I was because he was on his way to Anderson and I would have had to wait another day! Really!!!

On the day of my appointment my phone malfunctioned and they could not get in touch with me. The technician came to the house anyway and fix the water heater. I appreciate the extra effort he took to make contact with me and correct the problem.

Very disappointed. I knew, and informed the scheduler, the part I needed. He said I had to have a tech visit and there would be a charge. The service tech came and left in less than 5 minutes. The part had to be ordered, the charge was very high AND the man spent 99% of his time in my home trying to get his computer to accept and complete the order. THE BEST part of this story is that I installed the part myself when it arrived by UPS. This fiasco cost $95.00.

Scheduled a tune up for the mower. First the tech some how manages to blow the front right tire and a new one has to be ordered. The parts did not come as soon as the tech said they should. Call to schedule appointment after parts get here, almost two weeks wait. Then get a call this morning, the day of appointment, saying that I will have reschedule to a later date. Soonest possible, another nine days wait. I will definitely not be using Sears again after this appointment gets completed, if it ever does.

Customer service sucks

For 20 minutes of work and no parts this was the biggest rip off. nearly $300 to fix an ice clog in the freezer. dont use this service.

Lukas, the Dish Technician, did a complete and thorough job of checking and cleaning all of the 9 appliances. Need more Techs like him.

The technician, Alex, was excellent. He was prompt, courteous, professional, and thorough. He explained everything very well as he was making the repairs. He paid attention to details, i.e., he cleaned the coils and lubricated the door hinges.

Sears failed to repair my washing machine under contract and accused my wife abusing the machine when a noise occurred and I phoned for service. Mind you,this machine has been under a Sears service contract for eleven(11) years and this accusation was their attempt to not repair or replace the machine. Three days of being constantly placed on hold amounting to several hours, talking to at least three(3) supervisors accomplished nothing even after their promise to send a second opinion repairman to service the machine. It has been two weeks since the phone call was made for service. I have now purchased a new washing machine and the Sears purchased machine will be removed and I will be cancelling all business and credit card business with Sears after over 35 years as a customer. Maybe this is why Sears is going out-of-business. As President Trump has said SO SAD.

Our technician was professional and prompt. Scheduling was easy. We would highly recommend doing business with Sears for appliance repair.

My dishwasher repair guy was excellent. He was very thorough in diagnosing our problem and was very patient explaining the issue. Dishwasher is fixed and the experience was great.

So the repairman came and said there was nothing wrong. Probably wasnt working temporarily due to an electrical surge. $90 charge and then sells one year insurance policy at $146. Makes no sense. Why pay $146 for a one year policy when prior to this, there was no repair needed and it cost $90? Sears, that is unethical

Repairman (Dustiny) was pleasant, very knowledgeable and a fast worker. Had my mower running again in no time. Great service!

I was able to schedule them the next day and they fixed the problem right away. The only reason Im giving 4/5 stars is because it said if you booked online you would receive 20% off parts and labor. I did not.

The initial scheduling and follow-up on my appointment was excellent. Unfortunately, everything that occurred since has been a disaster. My washer is still not working. I completed a survey for Sears and noted that I was dissatisfied. I was contacted by a representative who advised that she could have a repair person come out for another service charge. I let her know that I was unwilling to pay another charge for a service that had not been performed correctly the first time. I was told that she would speak with the Regional Manager and contact me with potential solutions. It has been 3 business days without a follow-up from anyone at Sears.

VERY DISSATISFIED. This repair has been going on since mid-November. We have had four repair visits. Three times they claimed they repaired the ice maker. On one visit the technician stated he could not do this repair and we would have to reschedule to get someone who could. They have now scheduled a FIFTH repair visit. I am extremely disappointed and cannot find anyone at Sears to discuss this with. Every time I call and ask for a supervisor, I get the same apologies and rescheduling of another visit. The next repair is set for January 6th. I have Craftsman mowers, snow blowers, tools; Sears appliances, etc. It has been some time since Ive had a warranty/service call. I doubt I will ever buy from Sears again.

Service man was friendly and polite. Wasnt sure about the problem (faulty ice dispenser) solve so he called for help and got it fixed.Also Sears called and emailed to confirm arrival date and time.

Bought a kenmore fridge sfter 17 months stop cooling I called the maintenance department they give me appointment after 16 days and they announced I have to pay 125$ only for look only to the fridge then parts and labor. Dont buy that brand anymore guys.

Good they took good care of me

Our dishwasher is broken. We had to wait a week and a half for a repairman to come fix it. Within less than an hour of the repairman leaving, the dishwasher stopped working again. He hadnt fixed it. We tried calling Sears, but it was after 5:00pm when this happened, so they were closed. We called the next day. They said the soonest they could get someone back to look at it again was in another week. We had already waited for our turn. The repairman didnt do his job. They should not make us wait again. It was Sears fault. This should have been a top priority for them to rectify. But it was not. The scheduler refused to get us in sooner. The schedulers manager refused to get us in sooner. The managers boss refused to get us in sooner. Customers and constomer service are NOT a priority to Sears.

I had a really good experience in having one of your technicians come out to diagnose and repair our Craftsman riding mower. He was punctual and was able to get us up and running again.

Sears personnel are always so professional and prompt. If they tell you they will be there at a certain time, you can depend on it. More importantly they know what they are doing and are very thorough. You can depend on them to do it right!

Completely disgusting experience.Treadmill Repair guy tried to rip me off by providing an unnecessary high dollar quote.Repaired the problem myself for fraction of the cost.Very disappointed.

He showed up within the 4 hour window time. He was knowledgeable and fixed the refrigerator handles within 10 minutes. Thanks Sears Warranty!

Overall the service was just as advertised. The website and appointment system worked well and the repair man was quick and the price was fair. This is the second time I have used the service and both times worked well.

I am very unhappy with Sears repairs. My ice maker was not making ice. All that needed to be done was push a reset button that is hidden underneath and they charged me $85 for that. It took the repair person less than 2 minutes to do this. Then the repair person said I am not suppose to show you this but there is a reset button hidden right here. They could of told me on the phone to check that first before they came out and charged me a service call fee. And I feel this should be in the trouble shooting section in the manual. Then he took another 5 minutes or more to try and sell me a service contract even after I told him no thanks, he kept trying to sell it to me. Will not use them again!

Sears provides the worst customer service I have ever experienced. Tech. came out to fix a leaking washer and in turn after replacing a piece, it leaks worse and he didnt even confirm that before leaving. Now maybe a week later they will be out to fix it, but every day we they change the appointment. I will NEVER use them again.

Refrigerator repair man was professional/polite/on time BUT the repair on our Whirlpool bottom freeze failed - still defrosting and leaking (but this is a design problem.) Yet we still have to call repair to come back after $250 repair.

Service was not very good. We had water everywhere. They ordered the wrong water heater which caused a delay on receiving the 75 gallon we needed not commercial. Found out the water heater had been available in store. We had to pay a plumber 235.00 to have water detached from water heater since the long delay almost a week later when i had to call to see if it could be expedited. Thats when lady told us they rang up wrong item and that we could have had water heater the prior week. The installer did do good work when we finally got it.

Technician was polite and called us the morning of our appointment to let us know about what time he might arrive to look at our Kenmore refrigerator. He felt we needed a new ice maker which would cost us $350 for a 5 yr old appliance which we were not willing to do so, our refrigerator was not fixed.

The serviceman was very friendly and highly knowledgeable. I highly recommend. Thanks

Excellent service performed on time and with fine engagement with me, the customer. I love this home servicing of our lawn tractor.

I WOULD NOT RECOMMEND SEARS APPLIANCE TO MY WORST ENEMY! This has nothing to do with the technicians, it has everything to do with the customer service and scheduling. After the technician diagnosed the problem, he then told me it was a 7-10 day lead time on the parts, so we ordered the parts and scheduled the repair on 4/2/18 between 8 and noon. The parts arrived on 3/29/18 and we kept the same repair date for 4/2/18.........noon came and went so I decided to call Sears around 2 pm to see where the technician was at....I was told he went ahead and cancelled and I was given no explanation nor could the customer service department get ahold of him. After 3 phone calls between 3 different customer service reps and 1 Supervisor I still had no answer on to why my install date was cancelled and the Best date available was going to be 4/10/18. This was un acceptable to me and I was told I would receive a phone call back from the said Supervisor and what do you know, I received no such phone call back. I called back this morning on 4/4/18 and after 45 minutes of going back and forth to explain to them the 10th is not an option for me and it needs to be sooner, I was then told Ok sir, we have an opening tomorrow between 8 and noon I accepted and went about my day. Well here I am at 2 pm and I receive a phone call that my apt for tomorrow between 8 and noon is cancelled once again and now the best option is 4/11/18. I talked with a Supervisor once again, and all I get is the typical Im sorry sir but that is the best we can do.I have never received an answer on why my 1st apt was cancelled and now I have to wait another week..........I will make sure that EVERY SINGLE PERSON I TALK TO WILL BE TOLD TO NEVER USE SEARS APPLIANCE REPAIR!!!!!!!!

They sent the wrong repairman to my house. He was supposed to do maintenance at someones house but I had a repair request for a malfunctioning icemaker. Instead of trying to get the right repairman, he tried to figure it out himself. He couldnt repair it. I should have been able to get a whole new frig but because he turned it in as a maintenance, not a repair, I dont qualify. So after waiting 2 weeks for this appointment, I have to wait for another appointment in 2 weeks. The extended maintenance program that Sears offers is a joke and waste of money and your time. I hope you will see this and not make my mistake.

Repairman was exceptionally polite, prompt, knowledgeable and tidy. I was very pleased to have a working dishwasher, and a reasonable bill

I dont like the cost, but everyone is expensive, he did a good job

We have had good service in the past, but this was a nightmare. The first two times after taking off work TWICE, no one showed up and I didnt even get a call to tell me they werent showing up. I had to call and go through several telephone transfers to find out they werent coming. I spent Thanksgiving with huge boxes in my dining room with the washer parts as a result.When they finally showed up the third time after a month had passed, they had the nerve to leave the used parts in my dining room. I am disabled and they expected me to arrange the disposal of washing tubs?? I ended up having to pay someone to dispose of the defective washing machine parts-which was basically the entire inside of the washer.As a result I will NEVER purchase another appliance from Sears.What good is an extended warranty if you cant get quality service?

Service technician was very thorough and I greatly appreciated his explanation of the problem and how best to remedy it. Work was done in a timely manner and my treadmill was up and running in no time!

This is the 5th or 6th time I have had to have them out for the same problem. The repairmen have given a different diagnosis every time, they never order the part by the next visit, and the appliance has continued to damage my property for months on end. I am still trying to get the repair completed, but I will never call Sears again after this transaction is complete.