Expensive for me for what I had done.Streaks from putting on multiple coats before drying. Seemed to be rushing.I was pleased I could communicate with all I spoke with.The atmosphere was great. Relaxing calm music. Nice setup.This place stands up for problems and are very willing to correct and satisfy. I appreciate anyone willing to have happy people. π€
This was my first time time here. As soon as I walked in I was greeted. The place was super chill, music was great, place a sets a great mood. The tech that I has super funny and did a wonderful job. Ombre free handed. Best nail job Ive ever had. Will be returning soon! Oh yeah great prices!
This place is great. I always enjoy their services. My favorite thing is the deluxe pedicure. Best pedi in town.
Had a good experience with a female employee and a bad experience, dont get your nails done by tony hes a nice funny guy but he rushed the nails and didnt make sure the quality was great the nails arenβt bad but they are not evenly filed and are crooked. Also he didnt really ask me what kind of shaped i wanted he just assumed i wanted a rounded square when i wanted a sharp square look Kinda disappointed also much shorter than what i wanted and also very thin for being acrylic also they dont have an established set of prices they charge different price every time even if u get the same style. Pink nails is what i received vs what i asked for. Besides the color difference not sure if i will come back or not
Absolutely horrible. Butchered my friends nails for her wedding, cut her several times!!! And wonβt give her any sort of refund. Terrible customer service absolutely do not recommend.
Found my girl, Ni!!!! Life is good. Friendly, clean, very pretty decor. Prompt service. Ni always takes exceptionally good care of me.
Full disclosure! Over price for some rushed work! my nails were uneven, lumpy, thick and just not smooth! This is the second time that my nails just looked all types of silly and weird overall super annoyed. Wont be back! Not bout to play on my nails anymore. Im too picky any very particular about the way I like my nails and then they have the audacity to get rude and mad when you try to tell them the way you like YOUR nails?? Im paying you MY money! Im good luv enjoy! The nerve!
They were amazing the guy that did my nails was very polite did a amazing job I will definitely go back
This salon is pretty new to my area. My first visit was a β walk inβ and I got right in. Moments later several customers came in, so I think an appointment is the way to go. I always have trouble deciding what color I want so I picked a neutral. Kim, the nail tech made a suggestion and I think it worked out really well. Iβm going back tomorrow for a pedicure . The shop was very clean and they use sterile toolsπ. I would give them five stars but like I said it was just my first visit.Update** I went back the next day for a pedicure. Kim was my technician again (I made an appointment) and she did A TREMENDOUS job. She took a towel from the steaming hot box ( heaven) π π π We had good conversation and the massage chair was so comfortable. There was good music playing and I enjoyed 30 min of the best βMEβ therapy Iβve had in a long timeπ
My experience was iffy. They only had 2 workers there and we had an appointment for 3 of us. We were each waited on one at a time. The gal that did my nails wasnβt too friendly. No chit chat at all and she rushed on my manicure. She barely pushed my cuticles back, so when she did the gel nails - she didnβt paint all the way back, so even when I got home my nails looked grown out. ONE week later, the paint was peeling off. Not pleased at all with the result. She later turned away a customer that had an appointment.
The woman I had taking off my nails was rude. It seemed like I was just a bother for her to work with. All I wanted was my acrylic nails taken off, and I ended up sitting for 25 minutes with both of my hands in hot bowls of acetone, which is not safe in the first place. My hands feel awful, thereβs pieces of acrylic now stuck to my fingers, my fingernails feel brittle and there is STILL a layer of a layer of acrylic nail on all of my fingertips. I do not understand at all why they use such harmful toxins on my hands to make them feel so dry and irritated only for there to still be acrylic nail on top of my natural nails, and she did not even cut my natural nails evenly. Iβve had good service here before, but the woman named Lily was not very personable and I honestly feel that this was a very lazy job done. I really did like going here because theyβd given great service before, but this was unacceptable for me. Iβm not sure if I will be going back to this nail salon.
Love the ladies at this place always welcoming always leave happy.
I have never had so many compliments on my nails!First of all, with my first phone call, they welcomed me to come in, without an appointment! (Loved that!)Next, they took time to help me pick out the perfect nail color and design for my acrylic nails. My nails have never been so perfectly shaped and manicured!I highly recommend them! They even gave me sweet gifts, before I left! Wow!!
They will overcharge you! I got the exact same gel manicure on two different visits and was charged two different prices.My best friend and I went in for manicures. Harley sat us down and wrapped both our hands in acetone. She did not say they were running late. She ended up leaving my HANDS IN ACETONE for an HOUR AND A HALF while they started working on 3 other people who came in after us. Those people HAD NOT been waiting before us, as Harley claimed in her response to my first Google review. Harley didnt start telling people that they were running late until people started complaining and until I had been waiting with my hands in acetone for an hour. If they were running late, thats totally fine and I wouldve understood, but she didnt tell us that. She shouldve told us right when we walked in. She just had us wait without any notice. And, again, she had already wrapped my hands in acetone! She came over and told me she would be with me in 10 minutes after an hour of sitting. 30 AFTER THAT, another woman came over to do my manicure. If she opened an hour late ( which while in the salon on the May 6th she said she opened only half an hour late) then why didnt she tell us that immediately?? The woman who did my nails skipped steps and did a very sloppy job. I had to fix my own nails when I got home. I was also charged two different prices for the exact same gel manicure on two different visits, so per their own pricing, I was over charged on one of those visits. They were all very unprofessional. Harleys response to my first Google review was rude and combative. Im actually a very understanding person who is patient, kind, always tips, and I dont typically leave reviews, especially bad ones. This was incredibly unprofessional and now that I know theyve been overcharging me, I felt it necessary to leave reviews so people know how they run their business.
Me and my friend got two sets of nails done yesterday, and the attitude from the older lady Kelly was very unprofessional, plus she charged my friends card extra. I got powder dip so I understand why mine was $65 but I donβt understand why my friends was $65 was well when she only got nail polish (let alone having her card charge $77) itβs sad that the younger lady was so nice to me, and I had to sit there and watch Kelly have such an attitude and kept walking away while doing my friends nails. Iβve never seen something so unprofessional. I would love to come back again because my nails came out good, but the way their running there business I donβt feel the need to even go back. And if I ever do some back Kelly is not touching my nails.
Ive been going here for a long time. This time I sat with Ashley and Aden who are new. Aden did my nails. And let me tell you, they turned out amazing. Aden convinced me to try something new, and I love it! They both talked to me the whole time, we laughed and jokes, it was absolutely fantastic! I LOVE this place! Not only do I keep coming back because of the amazing job they do, but I will keep going back because of the awesome people! Ashley and Aden are an amazing addition to the team!
The staff here are so polite and very talented!! Theyβre always willing to create any type of nail art I can find. I recommend making an appointment because this is a popular nail salon, these ladies are busy sun up to sun down! Totally worth making an app, Iβll never go anywhere else!!
The staff was extremely friendly and professional. They did great work on myself and my young daughter. How kind and patient they were with my daughter, who hadnt had that experience before, was above and beyond. We will definitely be returning.
Phoenix Nails is a wonderful place. The ladies are great. The service is top notch. I leave with my nails looking perfect every time!
The nails came out great however we were told 30 mins and waited an hour and a half
I have been going to this salon for a couple of years and my nails always look amazing.
I liked the girl that did my mani. She was great. I will be going back.
I had went for a natural eyelash βextensionβ and came out with eyelash clusters instead and LOTS of glue and a very very full look after I had asked for natural 2 times, 3 weeks later theyβre coming out taking out my real eyelashes along with it... I donβt recommend the eyelash extensions as to I had never gotten them in my life and now my real eyelashes which were very health are coming out with ALL the glue!!!
Nice staff! Great prices! Quality work!
Very professional friendly and courteous. Felt comfortable being in their place of business in spite of ongoing pandemic and would use their services again as well as recommend them to others. Wide selection of products and talented staff. Close to home easy to get to and open on Sundays ladies!
I only go to Phoenix nail lounge!! They are fast super friendly and always have the latest nail trends!! I always get a TON of compliments on my nails!! I love Tina sheβs the absolute best!! Everyone is fabulous at Phoenix nails and do a great job!!
Best nail place! Once I came here because another shop had given me ridiculously thick hideous tips and phoenix nails fixed it. They do such a good job every time I go.
There super sweet, and I will go back for a few time. Very detailed they will tell u Exactly how much it cost to do what u want done.
I went in today to get a new set for my mom and I and color. My color color is all lumpy and each finger the nail shape is off. The lady was in a rush and I told her many times to slow down my mother did also. We are both not very happy with our nails. My mom is not happy also with how short her nails are. The ladys did not listen to what we wanted at all.
Ashley was amazingly professional and paid great attention to detail!!!! I will absolutely be coming back!!! I recomend to evetiyine!! Im in love!!! Thank you!!!
Was ok. staff did seem nice though
I had Tina and she did a phenomenal job. I had been debating on putting my nails back on and after my visit I will definitely be back.
Hadnβt been in awhile and sent me 20%! Itβs always good service, great pedicures! but tonight was top notch and they were super kind :)
Staff made you feel like a queen and part of their family
I had a good experience at this nail lounge . Ladies are professional .and the nails are good quality .. thanks ladies
I was very upset last time.She refused to do my nails the way I wanted them done. I had her do my eyelashes they fell off the first day! Ive had my eyelashes done for a long time its not like I dont know how to care for them. I told her numerous times I didnt want anything but the way the nails were in the picture she didnt listen. I even asked for her to cut them shorter and she refused. Now Im never going back and will have to find someone to redo these ugly nails. They also trash talked Tina an ex employee. Very uncomfortable and unprofessional
Asked for a simple design they charged me over 60 dollars. she was cutting the nails very short i asked for them to be a bit longer and she said it would cost more. when she started to do thee design she grabbed the wrong color and when i told her the design didnt look anything like how i wanted it she argued with me saying they look just like the nails i wanted . i asked her to fix them and she made them worse. when i nicely asked her to just take the nails off she argued with me saying they look just like the nails i wanted and took them off aggressively and didnt even take the acrylic jus cut the tips off. will never be coming back
I loved my experience here. The people who work here are so warm and friendly, and I love the their various selection and unique designs. It is kind of pricy but it is very much worth it for the quality. Thank you Phoenix!!!
Very pleased with the work they provided!
Wonderful job! Thank you!
Horrible service gel polish came off the next day!!π€¬
Not happy at all they are thick and just not what I wanted
Very nice people! I needed a last minute full set and they got me in and out with a beautiful job well done! Clean and organized looking place. They even have offers, discounts and a punch card if you frequent there. Definitely going back for my next βspa dayβ.
Always take good care of me when I come in!
Julie is amazing with nails. I will never go to anyone else.
Great place. Very friendly. They do a great jobWe were there for 1 manicure, 1 pedicure, and 3 manipedis. They were very accommodating. We were celebrating my daughters upcoming wedding. I will definitely go back.
I came here to get my nails and toes done for graduation. My toes came out perfectly, but my fingers not so much. The lady doing my nails was super annoyed with my fingers and how they kept moving. She did my nails way to thick, she didnt clean the underneathe of the nails, nor did she cover the entire nail. I wont be getting my nails done here again.
Feit VERY comfortable in this salon. The salon was very clean and practicing COVID 19 safety guidelines to the maximum. Temperature was taken and staff made you feel safe and comfortable. GREAT JOB!
Is friendly the cleanest and itβs a cozy environment
Made am impromptu visit, and tho they were busy, I was seen in a timely fashion. Wasnt rushed and when I was leaving I got a gift..no shop has ever shown their appreciation like that. So lovely. Thank you
I love Miss Tina she took her time did my nails shape them just like I wanted them and did amazing job on painting them! I am very pleased with the outcome
I really enjoyed my time it was very relaxing my sister and niece said they enjoyed them self they were very happy with the service thanks for everything you do
Awesome!!! Harley is the best!
Friendly, welcoming, super clean and organized. Absolutely love this place more and more everytime I go!
I paid $110 to get me and my daughter gel nails hands and toes. Mine is already chipping and my daughter had nail polish everywhere like she painted her nails herself.
I have been here a few times and the staff are all really nice. They do a great job and always want to make sure that you are happy. They offer water or soda while you are there as well. Im going to continue going there! Loving Phoenix Nail Salon!
My partner and I went for pedicures, manicures, and eye brow waxing. We had the best experience! I love my nails! The ladies were so nice, and made us feel extremely comfortable! My partner got the pedicure that included the hot stone massage, she was practically sliding out of her chair she was so relaxed! (It may have been the margarita she was served with her package, but I dont think it was that strong π)I will definitely be recommending this place to everyone I know! And I cant wait to go back!
Great Salon, the techs are great, very clean, and very polite! I get manicure, and pedicures, they make sure it looks great each time. They offer soda, or water, and a discount punch card, great place! I have referred several friends, and family members, they love this salon!
My appointment was at 4:30pm but I did not start my nails till 5:40pm because they where doing everyone that came in after me which was frustrating because I HAD other thing to do.
Made appointment came in waited 15 after appointment time and left. Never said they were running behind or anything. Whats the point of making appointment if you have to wait?
My nails look great but girl kept yawning and wiping her nose with her hand. Ugh!!
Great service and prices! A big bonus for me it doesnt smell like a nail salon!! They offer waxing and facials and well as a great selection of pedicures.
OMG this nail Salon is so passionate about making your nail/pedicure experience amazing. The staff is so professional an no wait. Kim was so pleasant an entertaining when I got my nails done, I love her an will definitely be going back.
If you have the time lay back in the massage chair and have a long pedicure. It is definitely worth the money to have one of the upgraded pedicures. Upgrade at least to one of the paraffin wax pedicure....oh and they do fingernails too π
I had an issue but they took care of it promptly and professionally
I love that Phoenix Nail Salon believes in offering high-quality manicures and pedicures. They truly want their customer to be satisfied before they leave. Ive had a couple manicures that have been phenomenal! I just tried the dip nails tonight and no I will never go back to the gel.
Until I have a chance to review the camera with the owner to show I did not get what I asked for but asked to pay for anyway. I will happily give 5 stars because they do have a return policy meaning you have 5 days to dispute and/ or receive a refund which is more than most salons offer.
I have been to Phoenix a few times now and leave satisfied every single time. The staff is very professional and friendly. They have many color options, which is always a plus. Very well staffed. they always seem to be busy, but I get in right in every time. If youβre looking for a clean, professional and friendly salon this is the one for you.
I enjoyed getting my nails done. The pedicure not so much. The staff seemed nice. I will most likely be back.
Love the people and they do great work!! I wont go anywhere else!!
The atmosphere alone makes this place my go to but the prices are fair as well. They always put the customer first and are my only recommendation when people ask me where to go for nails.
Came here to get a manicure the day before Christmas instead of waiting Mrs.Lyn set me up an appointment to come back which was great instead of waiting hours, was able to make errands. Mrs.Lyn the owner talked me into getting a full set to make my nail beautiful for Christmas.. Let her know usually i get a manicure because nobody does my nail that last long. Well end up getting a full set and Omg Mrs.Lyn did a wonderful job. Also got a pedicure from Ms.Amy & Ms.Jen on other days great job!!
I have been coming here to see Amy for about 6 months now. I am a simple girl, coffin shape and one solid color on my nails and I even get my eye brows done. I have also sent three girls here to get their nails and toes done. I loved going here. I tried to confirm Sundayβs hours or just make an appointment for Monday and received this message from my tech, βIβm too busy, I canβt do your nails anymore. You too hard satisfied and Iβm not trying to do your nails. Sorry for the inconvenience.β This is extremely unprofessional. I could understand if, in fact I was a difficult client, but a simple coffin shape and solid color are not hard to please me with. Needless to say, I will not be going back and everyone I had sent there has seen this message and they will not be returning either.
They play real music. Offer you drinks. Reasonable prices. Congenial staff! I keep going back!
My new favorite place! The atmosphere is so modern, cute, and upscale. They staff are so friendly, speak only English during your visit, and give such a relaxing nail experience. The deluxe pedi was definitely worth the extra few dollars. They take their time and give a high quality pedicure while holding a conversation with you. I highly recommend coming here for your manicure/pedicure needs!!!
No one is smiling today. Pedicure is fine with translator available. The floors and bathroom need some urgent attention for a nail salon!
Honestly welcoming and great experience I love the Lynn what a great place... they were hospitable and felt very comfortable with the ladies!! I definitely recommend this nail salon.. will be making my #1 place to go!!
Great staff. Great work on hands and feet. The also do eyebrow waxing. I highly recommend.
I went for a pedicure and my nails polished also waxed my eyebrows.Excellent job on everything.
That was probably the best experience Iβve ever had at any nail salon. The people were amazing, and the atmosphere was perfect! I will definitely be back to treat myself soon. I highly recommend!!P.s. The discount wheel was an added bonus!
I wish my review of this salon was still true.Terrible experience with new ownership. My toes looked like they were painted by a child. I was pressured to get the level 3. If you dont you get rushed through with terrible results. See next for the original review. By far the BEST nail salon Ive been to! The decorations are ultra modern, the employees are very accommodating and took their time. I always feel rushed at other places. They speak very clear English and I got EXACTLY what I asked for. I paid for the number 4 and it was worth every penny of the 40.00 I spent. Then when I went to pay they gave me a 5.00 discount. Ive found my new salon for sure!
Was looking for a new nail home after moving and I think Iβve found it. The wait was a little long but it was well worth it. All of the staff was very nice and accommodating and My nails turned out fantastic. Very happy so far!
Had me sit for 30 minutes just to do the opposite of what I asked for. I asked for designs. Left with nail polish coming off my nails. Mind you this was my first experience. I just wouldnt recommend going.
The guy acted like he didnt even want to do my nails and I showed him a pic of what I wanted. They didnt even have the stuff. Plus I have always had a towel under my hands while getting nails done. Nope. Just right on the counter weird.
Great place. Always get what I ask for and my nails always look great.
Great place
First time going and my nails didnt harden at all so they got ruined that day. Also the polished sucked and has been chipping away so much and I just got them done. My sister was with me and they kept cutting her also. I do not recommend