It has not been repaired yet after waiting over 2 weeks we finally have an appointment. Ive been on hold multiple times for over an hour at a time. The first repair man that came out was very polite getting a hold of Anyone else seems impossible. Hopefully the washer will actually be fixed soon

Technician came to the house. Dectermined the problem quickly. Had the appropriate replacement parts in his van. Fixed everything quickly. Cleaned up everything. All covered under original manufacturer warranty!

Very nice customer service but way over priced for a diagnostic on appliances.

Think twice before hiring. The service representative did not want to clean my washer and dryer, which was the service I signed up for and paid $99. He wanted to leave after 25 minutes after performing a cursory functions check. I had to insist he clean the dryer, which he did so begrudgingly. He claims he vacuumed the dryer, but he did not bring a vacuum with him. He claims he cleaned the inside of the washer, but he did not open the machine. The checklist from Sears is very long and I dont see how it could be done in less than one hour. The service rep was not very friendly..no hello, thank you or goodbye.

This place is long gone from this location